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Gary Edwards

Facebook Messenger: inside Mark Zuckerberg's app for everything (Wired UK) - 0 views

www.wired.co.uk/...inside-facebook-messenger

Messaging Conversation Productivity

shared by Gary Edwards on 14 Oct 15 - No Cached
  • It's the job of Marcus, a gently spoken 42-year-old French-born fintech guy, to turn a proprietary messaging app into this all-encompassing platform - essentially, an operating system on which third-party apps, and entire businesses, can be built in ways that lock them into the Facebook ecosystem. The Chinese have already shown what's possible: social media giant Tencent enables 600 million people each month to book taxis, check in for flights, play games, buy cinema tickets, manage banking, reserve doctors' appointments, donate to charity and video-conference all without leaving Weixin, the Chinese version of its WeChat app.
  • "The messaging era is definitely now," Marcus says. "It's the one thing people do more than anything else on their phone. Some people were surprised when I joined Facebook, but it's because I believe that messaging is the next big platform. In terms of time spent, attention, retention - this is where it's happening. And it's a once in a generation opportunity to build it." Or, as Zuckerberg acknowledged in a public Q&A last November, "Messaging is one of the few things that people do more than social networking."
  • Some questioned why the company was competing with its own acquisition, WhatsApp, bought two months earlier for what was then $19 billion (£12.5bn). But over the next year, as WhatsApp remained lean, Messengerfunctionality kept growing - video and voice calls, peer-to-peer payments, location-sharing - even as its use was made independent of a Facebook account.
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  • Messenger Platform." Messenger would be opened to outside developers - initially 40 pre-selected partners, including ESPN, Giphy, Boostr, Dubsmash and Talking Tom - to build new "tools for expression" that would let users create and share content inside the app.
  • But Messenger would also, he revealed, let users communicate with businesses just as if they were friends - through simple conversation threads that would let them "make a reservation, buy something, change shipping information…"
  • There are lots of different ways that people want to share and communicate. In a lot of countries, as much as 99 per cent of the people online will use SMS or send text messages - with people sending 15-20 messages or more every single day."
  • Zuckerberg continues, explains the continuous iterations designed to let Messenger"enable you to express yourself in new ways": photo and video messaging; stickers to help you easily display emotions; geolocation to let you find your friends; Messenger for business; and peer-to-peer payments. Now the Messenger Platform would let people "use creative new apps to have richer conversations". "We expect these improvements to continue making Messenger a more useful and engaging experience for people."
  • People send 30 billion daily messages on WhatsApp alone, according to the company - compared with 20 billion daily SMS messages. Even smaller apps such as Telegram are claiming ten billion daily deliveries.
  • And when people are inside messaging apps, they're not encountering web ads or discovering retailers or interacting with an existing social network.
  • "Facebook, Amazon and Google are all threatened by the way the operating-system owner has control on mobile," says Benedict Evans, a partner at VC firm Andreessen Horowitz who writes widely on the mobile ecosystem. "It's why the Kindle Fire exists. It's too late for Facebook or Amazon to create an operating system, so Facebook is thinking, how do we create our own layer on that power structure? So it's trying to create its own runtime withMessenger. It's about attention or engagement: do we become commoditised as just another messaging app, or do we do something more profound? T
  • service discovery: you put stuff inside a messaging app, so you have social as part of discovery
  • Can you turn this into a discovery acquisition channel, which is what Facebook on the desktop became?" 
  • WithMessenger, everything you can do is based on the thread, the relationship. We want to push that further."
  • Transforming interactions with businesses represents "the first baby steps in a series of millions of steps," Marcus says. "Even calling a restaurant is complicated - but when it comes to calling an airline to change a booking, it ranks with a visit to the dentist - it's painful and nobody wants to do it. And email is completely broken. Look at the traditional e-commerce journey: you go to a website. You have to create an account - that's one email. You add something to your shopping cart and check out - that's another email. The package ships - that's another email. When it arrives, that's another. That's four emails that are distinct threads that are not canonical. And the only thing you can do for interactions inside an email is click on a link and go to a website, where you have to re-authenticate. It's painful on desktop, it's impossible on mobile. That's why, for the majority of online retailers, north of 60 per cent of their website traffic is mobile - but only ten to 12 per cent of checkouts are mobile. And mobile traffic will continue increasing.
  • So the thought is, what would those interactions look like if the web and desktop had never existed?"
  • Messenger's answer is to enable businesses and customers to communicate through conversation threads that its 14-person product team calls "interactive bubbles"
  • Once you interact with a business, you open a thread that will stay forever. You never lose context, and the business never loses context about who you are and your past purchases. It removes all the friction."
  • "There are certain conversations that can be handled by an AI quickly and easily - forms don't work on the mobile web, free search is hard," Chudnovsky says. "AI can solve those pain points for you. You'll say, 'I want the cheapest flights from New York to San Francisco, what are the options?' And if you're not satisfied with the results, you can get a human to help. If we do this right, it becomes your primary interface for getting your tasks done. That sucks in a pretty big part of intent."
  • When you're a business that generates most of its revenues from advertising, it's just a better business," he says.
  • "eBay takes a cut of every transaction and listing; Alibaba does all that for free, and makes money from advertising. Alibaba is bigger than eBay and Amazon combined, and is growing much faster. We take the same approach.
  • We want the maximum number of transactions on the platform, while enabling the best possible mobile experience for commerce. The margins on payments aren't that high, and we want the broadest reach. Businesses will want to pay to be featured or promoted - which is a bigger opportunity for us."
  • Julien Codorniou
  • Codorniou, 37, now Facebook's director of global platform partnerships, runs teams in London, Singapore and the US who have brought in the initial Messenger partners such as Everlane, Boostr and YPlan.
  • Michael Preysman, Everlane's CEO and founder, sees value in "a more human one-on-one dialogue that you can track over time, unlike email, which goes into black holes.
  • Marcus reflects on the hours we spend interacting with businesses. "If you can reduce that time and increase delight, if we can increase the fidelity of the conversations with those you care about, then Messenger will be a very important part of your life."
  • "What's happening in Asia is an inspiration - and not only WeChat," says Chudnovsky, "but that's more about proof of what's possible. It's proof that everything starts from a conversation.
  • The trouble with platforms is that they, rather than the businesses built on top, set the rules.
  • Zynga was once the world's biggest social-gaming company; then Facebook tweaked its News Feed algorithm to limit how it could promote its games. Yet Facebook's reach is hard to ignore: last year, the company says it drove 3.5 billion app installs across desktop and mobile, and more than five billion pieces of content from third-party apps were shared on Facebook's platform.
  • And yet… the platform's interests will not always align with those of the third-party businesses that rely upon it. Marcus dismisses the risk. "Every business is building on top of other platforms, whether iOS or Android,"
  • It's owning the existing identification platform that gives Facebook a distinct edge.
  • "Plugging in GIF-makers into Messenger - OK, that's interesting. But turning it into a universal notification platform for the web - that's much more interesting
  • We live in a world shaped by the web on mobile, but web is a desktop, not a personal experience. We see the world as people-based. If we can recreate that, it reinvents mobile interactions from the ground up."
  • Gary Edwards on 14 Oct 15
     
    ""As Messenger has grown, we think this service has the potential to help people express themselves in new ways, to connect hundreds of millions of new people, and to become a communication tool for the world," Zuckerberg told 2,000 developers at his company's F8 conference in San Francisco in March, as he announced that Messenger was becoming so much more than just an app. "Helping people communicate more naturally with businesses will improve, I think, almost every person's life because it's something everyone does.""
Gary Edwards

Native Documents Viewer-Editor-PDF Converter - 0 views

intern.nativedocuments.com/365

ND native-documents native-Office-docuemnts workflows conversation-capture

shared by Gary Edwards on 12 Feb 16 - No Cached
  • Gary Edwards on 12 Feb 16
     
    Native Documents on line view-edit-pdf converter. Drag and drop a native Office document to view and edit. And convert that ND to PDF. This Web Service also demonstrates ND deep messaging. EX: Drag and drop a native Office document and the browser will open the document for viewing and editing. Highlight a section of the document that you want to discuss. The URL will reflect this highlight. Copy the URL and paste into another app such as Slack, and slack will display the highlighted text as a message. The reason this deep messaging is significant is that ND captures the moment of conversation and records the action. The basic idea behing deep messaging is that the conversations that surround in-process documents is logged with the document. When these in-process documents are loaded into worklow WORD processors, the conversations appear in the "documents" comments, with each comment connected to the relevant highlighted portion. Very cool! Very productive.
Gary Edwards

What Google Learned From Its Quest to Build the Perfect Team - The New York Times - 0 views

www.nytimes.com/...to-build-the-perfect-team.html

Collaboration Messaging Team-work Google Communications NYTimes

shared by Gary Edwards on 27 Feb 16 - No Cached
  • Today, on corporate campuses and within university laboratories, psychologists, sociologists and statisticians are devoting themselves to studying everything from team composition to email patterns in order to figure out how to make employees into faster, better and more productive versions of themselves.
  • ‘‘We’re living through a golden age of understanding personal productivity,’’ says Marshall Van Alstyne, a research scientist at M.I.T. who studies how people share information. ‘‘All of a sudden, we can pick apart the small choices that all of us make, decisions most of us don’t even notice, and figure out why some people are so much more effective than everyone else.’’
  • If a company wants to outstrip its competitors, it needs to influence not only how people work but also how they work together.
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  • ‘‘the time spent by managers and employees in collaborative activities has ballooned by 50 percent or more’’ over the last two decades and that, at many companies, more than three-quarters of an employee’s day is spent communicating with colleagues.
  • Five years ago, Google — one of the most public proselytizers of how studying workers can transform productivity — became focused on building the perfect team. In the last decade, the tech giant has spent untold millions of dollars measuring nearly every aspect of its employees’ lives. Google’s People Operations department has scrutinized everything from how frequently particular people eat together (the most productive employees tend to build larger networks by rotating dining companions) to which traits the best managers share (unsurprisingly, good communication and avoiding micromanaging is critical; more shocking, this was news to many Google managers).
  • In 2012, the company embarked on an initiative — code-named Project Aristotle — to study hundreds of Google’s teams and figure out why some stumbled while others soared. Dubey, a leader of the project, gathered some of the company’s best statisticians, organizational psychologists, sociologists and engineers. He also needed researchers. Rozovsky, by then, had decided that what she wanted to do with her life was study people’s habits and tendencies. After graduating from Yale, she was hired by Google and was soon assigned to Project Aristotle.
  • No matter how researchers arranged the data, though, it was almost impossible to find patterns — or any evidence that the composition of a team made any difference. ‘‘We looked at 180 teams from all over the company,’’ Dubey said. ‘‘We had lots of data, but there was nothing showing that a mix of specific personality types or skills or backgrounds made any difference. The ‘who’ part of the equation didn’t seem to matter.’’
  • As they struggled to figure out what made a team successful, Rozovsky and her colleagues kept coming across research by psychologists and sociologists that focused on what are known as ‘‘group norms.’’ Norms are the traditions, behavioral standards and unwritten rules that govern how we function when we gather: One team may come to a consensus that avoiding disagreement is more valuable than debate; another team might develop a culture that encourages vigorous arguments and spurns groupthink. Norms can be unspoken or openly acknowledged, but their influence is often profound.
  • Team members may behave in certain ways as individuals — they may chafe against authority or prefer working independently — but when they gather, the group’s norms typically override individual proclivities and encourage deference to the team.
  • After looking at over a hundred groups for more than a year, Project Aristotle researchers concluded that understanding and influencing group norms were the keys to improving Google’s teams. But Rozovsky, now a lead researcher, needed to figure out which norms mattered most. Google’s research had identified dozens of behaviors that seemed important, except that sometimes the norms of one effective team contrasted sharply with those of another equally successful group. Was it better to let everyone speak as much as they wanted, or should strong leaders end meandering debates? Was it more effective for people to openly disagree with one another, or should conflicts be played down? The data didn’t offer clear verdicts. In fact, the data sometimes pointed in opposite directions. The only thing worse than not finding a pattern is finding too many of them. Which norms, Rozovsky and her colleagues wondered, were the ones that successful teams shared?
  • the researchers wanted to know if there is a collective I. Q. that emerges within a team that is distinct from the smarts of any single member.
  • What interested the researchers most, however, was that teams that did well on one assignment usually did well on all the others. Conversely, teams that failed at one thing seemed to fail at everything. The researchers eventually concluded that what distinguished the ‘‘good’’ teams from the dysfunctional groups was how teammates treated one another. The right norms, in other words, could raise a group’s collective intelligence, whereas the wrong norms could hobble a team, even if, individually, all the members were exceptionally bright.
  • As the researchers studied the groups, however, they noticed two behaviors that all the good teams generally shared.
  • First, on the good teams, members spoke in roughly the same proportion, a phenomenon the researchers referred to as ‘‘equality in distribution of conversational turn-taking.’’
  • On some teams, everyone spoke during each task; on others, leadership shifted among teammates from assignment to assignment. But in each case, by the end of the day, everyone had spoken roughly the same amount. ‘‘As long as everyone got a chance to talk, the team did well,’’ Woolley said. ‘‘But if only one person or a small group spoke all the time, the collective intelligence declined.’’
  • Second, the good teams all had high ‘‘average social sensitivity’’ — a fancy way of saying they were skilled at intuiting how others felt based on their tone of voice, their expressions and other nonverbal cues.
  • One of the easiest ways to gauge social sensitivity is to show someone photos of people’s eyes and ask him or her to describe what the people are thinking or feeling — an exam known as the Reading the Mind in the Eyes test. People on the more successful teams in Woolley’s experiment scored above average on the Reading the Mind in the Eyes test. They seemed to know when someone was feeling upset or left out.
  • People on the ineffective teams, in contrast, scored below average. They seemed, as a group, to have less sensitivity toward their colleagues.
  • But all the team members speak as much as they need to. They are sensitive to one another’s moods and share personal stories and emotions. While Team B might not contain as many individual stars, the sum will be greater than its parts.
  • Within psychology, researchers sometimes colloquially refer to traits like ‘‘conversational turn-taking’’ and ‘‘average social sensitivity’’ as aspects of what’s known as psychological safety — a group culture that the Harvard Business School professor Amy Edmondson defines as a ‘‘shared belief held by members of a team that the team is safe for interpersonal risk-taking.’’
  • Psychological safety is ‘‘a sense of confidence that the team will not embarrass, reject or punish someone for speaking up,
  • ‘‘It describes a team climate characterized by interpersonal trust and mutual respect in which people are comfortable being themselves.’’
  • Most of all, employees had talked about how various teams felt. ‘‘And that made a lot of sense to me, maybe because of my experiences at Yale,’’ Rozovsky said. ‘‘I’d been on some teams that left me feeling totally exhausted and others where I got so much energy from the group.’’
  • Rozovsky’s study group at Yale was draining because the norms — the fights over leadership, the tendency to critique — put her on guard.
  • Whereas the norms of her case-competition team — enthusiasm for one another’s ideas, joking around and having fun — allowed everyone to feel relaxed and energized.
  • For Project Aristotle, research on psychological safety pointed to particular norms that are vital to success. There were other behaviors that seemed important as well — like making sure teams had clear goals and creating a culture of dependability. But Google’s data indicated that psychological safety, more than anything else, was critical to making a team work.
  • the kinds of people who work at Google are often the ones who became software engineers because they wanted to avoid talking about feelings in the first place.
  • Rozovsky and her colleagues had figured out which norms were most critical. Now they had to find a way to make communication and empathy — the building blocks of forging real connections — into an algorithm they could easily scale.
  • They agreed to adopt some new norms: From now on, Sakaguchi would make an extra effort to let the team members know how their work fit into Google’s larger mission; they agreed to try harder to notice when someone on the team was feeling excluded or down.
  • But to Sakaguchi, it made sense that psychological safety and emotional conversations were related.
  • The behaviors that create psychological safety — conversational turn-taking and empathy — are part of the same unwritten rules we often turn to, as individuals, when we need to establish a bond. And those human bonds matter as much at work as anywhere else. In fact, they sometimes matter more.
  • What Project Aristotle has taught people within Google is that no one wants to put on a ‘‘work face’’ when they get to the office. No one wants to leave part of their personality and inner life at home. But to be fully present at work, to feel ‘‘psychologically safe,’’ we must know that we can be free enough, sometimes, to share the things that scare us without fear of recriminations.
  • We must be able to talk about what is messy or sad, to have hard conversations with colleagues who are driving us crazy. We can’t be focused just on efficiency. Rather, when we start the morning by collaborating with a team of engineers and then send emails to our marketing colleagues and then jump on a conference call, we want to know that those people really hear us. We want to know that work is more than just labor.
  • helping his team succeed ‘‘is the most meaningful work I’ve ever done,
  • He encourages the group to think about the way work and life mesh. Part of that, he says, is recognizing how fulfilling work can be.
  • Project Aristotle ‘‘proves how much a great team matters,’’ he said. ‘‘Why would I walk away from that? Why wouldn’t I spend time with people who care about me?’’
  • technology industry is not just one of the fastest growing parts of our economy; it is also increasingly the world’s dominant commercial culture.
  • The paradox, of course, is that Google’s intense data collection and number crunching have led it to the same conclusions that good managers have always known. In the best teams, members listen to one another and show sensitivity to feelings and needs.
  • Google, in other words, in its race to build the perfect team, has perhaps unintentionally demonstrated the usefulness of imperfection and done what Silicon Valley does best: figure out how to create psychological safety faster, better and in more productive ways.
  • ‘‘Don’t underestimate the power of giving people a common platform and operating language.’’
  • Project Aristotle is a reminder that when companies try to optimize everything, it’s sometimes easy to forget that success is often built on experiences — like emotional interactions and complicated conversations and discussions of who we want to be and how our teammates make us feel — that can’t really be optimized.
  • Gary Edwards on 27 Feb 16
     
    "Five years ago, Google - one of the most public proselytizers of how studying workers can transform productivity - became focused on building the perfect team. In the last decade, the tech giant has spent untold millions of dollars measuring nearly every aspect of its employees' lives. Google's People Operations department has scrutinized everything from how frequently particular people eat together (the most productive employees tend to build larger networks by rotating dining companions) to which traits the best managers share (unsurprisingly, good communication and avoiding micromanaging is critical; more shocking, this was news to many Google managers)."
Gary Edwards

Problems with Slack - Business Insider - 0 views

www.businessinsider.com/it-completely-heres-why-2016-3

slack

shared by Gary Edwards on 01 Mar 16 - No Cached
  • Slack, you’re asking for A LOT of my time I may have been fooling myself when we were still in the honeymoon phase, but when there was all the talk of you killing email, I have to admit I thought it was the email problem you were attacking, not just the emailplatform. Which is to say, I thought you were providing some relief from the torrential influx of messages, alerts, and notifications I was receiving on a daily basis. “Me + Slack = Fewer distractions and more productivity,” I thought at the time. I have to say, though, that I’ve since found it to be the opposite. Like, WAY the opposite. With you in my life, I’ve received exponentially more messages than I ever have before. And while it’s been awesome to have such a connection with you, it has been absolutely brutal on my productivity.
  • You’re splitting my attention into a thousand tiny pieces While it’s true that email was (and, despite your valiant efforts, still very much is) a barely-manageable firehose of to-do list items controlled by strangers, one of the few things that it did have going for it was that at least everything was in one place. Trying to keep up with the manifold follow-up tasks from the manifold conversations in your manifold teams and channels requires a Skynet-like metapresence that is simply beyond me. With you, the firehose problem has become a hydra-headed monster.
  • You’re actually making it HARDER to have a conversation Back before we met, I had two primary modes of digitally communicating with people: Real TimeSome of the digital platforms I used were inherently “real time” (phone, Skype, IRC, Google Hangouts, etc.), where there was a built-in expectation of an immediate, rapid-fire conversation wherein everyone involved was more or less fully-present and participating. AsynchronousConversely, there were other platforms that were inherently asynchronous(email, voicemail, iMessage, Twitter DMs, etc.), where there was no expectation of an immediate response, and people tended to send cogent feedback in their own time. Then you came along, and rocked everyone’s world by introducing a conversational melting pot that is neither fully real time, nor fully asynchronous. You’re somewhere in between: You’re asynchronish. 
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  • You’re turning my workdays into one long Franken-meeting I think you and I can both agree that meetings are kind of the worst. And, on the surface, you do totally obviate the need for a ton of them. I can definitely think of many times in which a quick Slack whip-around has saved me from all kinds of interpersonal tedium. So thank you for that. However, I’m wondering what the cost of it is. Specifically, I wonder if conducting business in an asynchronish environment simply turns every minute into an opportunity for conversation, essentially “meeting-izing” the entire workday. All-day meetings every day of the week are substantially more “meetings” than the ones you’re saving me from.
  • Lastly, you’re a bit on the possessive side I will put this simply, Slack: not unlike Jake Gyllenhaal in Brokeback Mountain, I wish I knew how to quit you. When I started feeling like our relationship was getting to be just a little too much, I decided to take a few days off. That was never a problem when I was with email — I’d just fire up a vacation autoresponder and be on my merry way. With you, though, there’s apparently no option for deescalating our relationship outside of a few hours in “Do Not Disturb” mode. This means there’s no bigger-picture safety valve to make sure we’re not about to drive off a cliff hand-in-hand, like a socio-digital Thelma & Louise.
  • I’m sorry, but I need my space Maybe you will say I’m afraid of commitment, but I’m just not interested in a relationship that seems to want to swallow up more and more of my time and attention, and demand that more and more of my interactions with other people go through you first.
  • Gary Edwards on 01 Mar 16
     
    "Hey there, Slack. This won't be easy, but it's for the best. As you and I both know, things started out so wonderfully. Me with my exploding inbox, you with your (very sexy) ambition to make email obsolete. Only, I don't know if we're so good for each other, after all. Or, more to the point, I don't know if firing up a relationship with you ever really fixed what was broken in my other one to begin with. Everyone knows email and I had our issues. Email started as a frisky exploration into a whole new world and quickly escalated to a scale beyond anyone's expectations. Next thing I knew, email and I had not only put a ring on it, we'd bought a minivan and moved into a little place in the suburbs. Was it rushed? Sure. I think if we'd known just how big the relationship was going to become, email and I would have set things up very differently from the start. Still, a commitment's a commitment, and we'd settled into a routine we could at least call our own. Then, out of nowhere, here you come riding into my life like a goddamned Clint Eastwood straight out of Bridges of Madison County. The personality! The colors! You were all promises, rose petals, and sex appeal. And SO much more responsive to my needs. Soon, we were messaging every day. It wasn't long until it was hard to think of a time I'd ever gotten things done without you. "
Gary Edwards

Microsoft (MSFT) Announces New Office 365 Investments; Includes Skype for Business Mac ... - 0 views

www.streetinsider.com/...11543171.html

Office-365 Skype-for-Business

shared by Gary Edwards on 26 Apr 16 - No Cached
  • The Skype for Business Mac Preview will release in three cumulative stages leading to public availability planned for Q3 of 2016. Today’s initial release lets you see and join your meetings. We’ll soon follow up with additional value, including the contact list and conversations via chat, audio and video. Commercial customers can request an invite to test the new Skype for Business Mac Preview at SkypePreview.com. We’ll start by issuing invites to IT professionals and continue rolling out invites on a daily basis with the goal of rapidly increasing usage before opening up the preview to everyone. To learn more about the Mac Preview, read the Skype for Business Mac Preview blog.Bringing collaboration to the forefront in OfficeThis month’s updates to Office 2016 desktop client bring the collaboration experience front and center. Core sharing capabilities, a new document activity feed, presence information and Skype for Business instant messaging are now all available at a glance in the top right corner of documents that you are sharing with others.
  • Now you can easily see who’s working and where in your documents, as well as quickly start real-time conversations with Skype for Business.The enhanced collaboration experience in Office 2016 includes:People hub—Now you have more visibility into who is actively working in a Word or PowerPoint doc with you. At a glance you can quickly see everyone participating in the document on the ribbon and then, with one click, jump to exactly where they are working.Skype for Business integration—You can click a person’s thumbnail to initiate a Skype for Business IM conversation or see their full contact card. Click the Skype for Business logo to initiate a group chat with everybody currently working in the document.
  • The Activity feed provides access to a full history of document changes, including prior versions.Activity feed—Quick access to the activity feed makes it easy to see what’s been happening in your document, presentation or spreadsheet saved in SharePoint or OneDrive for Business. The Activity feed shows you a full history of changes, and you can easily open or even revert to a prior version if you need to.Comments—With one click you can make or view comments in your document or slide. Collaboration flows easily with threaded conversations and quick access buttons that let you reply to or resolve comments, and then mark items as complete.
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  • Yammer external groups are now availableOffice 365 customers can now create external Yammer groups for seamless and secure collaboration across company and organizational boundaries. External groups work just like internal groups by enabling conversations around topics, documents, notes and links that can now extend to customers, partners or people in other organizations. We have put controls in place to ensure the security of information, such as requiring group admin approval before external members are added and allowing Office 365 admins to disable external groups for the organization. Visit “Create and manage external groups in Yammer” to get started.
  • Work smarter and more intuitively on the goWe’re continuing to improve the Office mobile apps so that it’s even easier to be productive anywhere and on any device. Some highlights this month:Edit with speed—New mobile updates provide access to the most popular commands right at your fingertips in Word, Excel and PowerPoint for Windows Phone, iPhone and Android. These commands appear at the bottom of the screen, tailored for the content you select.
  • Quickly access relevant features based on content you select in Word, Excel and PowerPoint on phones.Record audio into OneNote on Windows Phone—It’s easy to capture a quick audio note on the go with your Windows Phone. Simply tap the paper clip and then the microphone on your keyboard command bar to get started.Use your pen as a pointer—We introduced instant inking earlier this year so you can use an active pen to ink instantly without first selecting a feature or control. This month, we are addressing feedback we heard from customers who wish to keep using their pen as a pointer to select and interact with content. To learn more, see “Draw and annotate with ink in Office 2016.”Get insights at a glance—We expanded Smart Lookup to Word, Excel and PowerPoint on iOS and Android. Smart Lookup is powered by Bing and uses the selected text and surrounding content to give you contextually relevant results. Right click on text and select Smart Lookup to get started.
  • Gary Edwards on 26 Apr 16
     
    "Microsoft (NASDAQ: MSFT) posted the following to its Office blog on Tuesday: This month, we're announcing several new Office 365 investments to help people better collaborate. This includes the much anticipated Skype for Business Mac Preview, new Yammer external groups and improvements in our Office Mobile apps on Windows Phone, iOS and Android. Please read on for details. Introducing Skype for Business Mac Preview Today, we are excited to announce the start of the Skype for Business Mac Preview. This new app offers a simple yet powerful experience that brings our Mac customers into the modern era of Skype for Business. "
Gary Edwards

Evernote founder Phil Libin creating incubator for bots - Business Insider - 0 views

www.businessinsider.com/ting-incubator-for-bots-2016-3

Phil-Libin Evernote Bots Conversational-UI

shared by Gary Edwards on 23 Mar 16 - No Cached
  • Gary Edwards on 23 Mar 16
     
    "he's found the most exciting thing he's seen since the iPhone emerged: bots. Specifically, chat bots that interact intelligently with people as they use apps, providing useful information before they even know they want it. "In 2007, I had this vision when I first touched my very first iPhone where I kind of understood what the next five years would bring, and I haven't had that kind of clarity since," he told us in a conversation at Y Combinator's demo day on Tuesday. "And now, I have the same kind of feeling about bots, about conversational UIs." Bots are at the heart of how Facebook, Apple, Google, and smaller companies like Atlassian and Slack are transforming how messaging works. These leaders are beyond sending simple text messages, and evolving chat into a whole tech platform almost like an operating system, where others can plug their own apps in and create entirely new functions."
Gary Edwards

How Slack Versus Microsoft Could Play Out - 0 views

fortune.com/...a-sheet-slack-versus-microsoft

Microsoft-Cloud Slack

shared by Gary Edwards on 28 Nov 16 - No Cached
  • Gary Edwards on 28 Nov 16
     
    "Either way, customers win. In early November Microsoft announced a new product called Microsoft Teams. It's a way for groups of people, typically colleagues inside a company, to communicate with each other over multiple, simultaneous conversations. It will be part of the software giant's online Office 365 product, the "productivity" subscription program used by 85 million "knowledge workers" around the world. More than a billion additional customers use the offline version of Office. A relatively small group of people-4 million, to be precise-will recognize something familiar about the new Microsoft offering. That's because it's more or less what a San Francisco startup called Slack does. Microsoft is adding a few bells and whistles, including easier-to-follow threaded conversations and video conferencing. Slack, which took the charmingly old-fashioned step of buying a newspaper ad to "welcome" Microsoft to its game, has said it will match those features. (Fortune, like many journalism organizations, uses Slack; after a year of steadily increasing usage, I've grown to like it.) This isn't the first time Microsoft has unveiled a "Slack killer." In fact, it is becoming something of an annual event. What's more, Slack is growing fast. It has 4 million users, up from 1.25 million a year ago. About 30% of those customers pay either $6.67 or $12.50 per month for the product, depending on which features they use. My back-of-the-envelope calculation of Slack's annual revenue, assuming all customers pay the average of the two price points, is around $140 million. "You're pretty close," Slack founder and CEO Stewart Butterfield told me just before Thanksgiving. "
Gary Edwards

Dan Grover | Bots won't replace apps. Better apps will replace apps. - 0 views

dangrover.com/...bots-wont-replace-apps.html

Messaging Notification WeChat

shared by Gary Edwards on 27 Apr 16 - No Cached
  • The key wins for WeChat in the above interaction (compared to a native app) largely came from steamlining away app installation, login, payment, and notifications, optimizations having nothing to do with the conversational metaphor in its UI.
  • Indeed, the cornerstone of whole experience is effectively a common, semi-hierarchical stream of messages, notifications, and news with a consistent set of controls for handling them. It’s no stretch to see WeChat and its ilk not as SMS replacements but as nascent visions of a mobile OS whose UI paradigm is, rather than rigidly app-centric, thread-centric (and not, strictly speaking, conversation-centric).
  • This term – “app” – is rather old, yet only entered common parlance with the proliferation of smartphones. This is no coincidence. The app paradigm introduced on smartphone OSes circa 2007 was a radical improvement over what we’d had on the desktop. For the first time, software was easy to install, even easier to delete, and was guaranteed to not totally screw with your system (due to sandboxing/permissions models).
  • ...1 more annotation...
  • Though some apps indeed are mini-desktop apps that make full use of the supercomputer I carry in my pocket, well over half fall into another category. These apps are just a vessel for a steady stream of news, notifications, messages, and other timely info ultimately residing in a backend service somewhere. They don’t really do much on their own. It’s much like how a tortilla chip’s main value is not so much in its appeal as a chip but as a cheese and chili delivery mechanism.
  • Gary Edwards on 27 Apr 16
     
    "A LITTLE LESS CONVERSATION, A LITTLE MORE ACTION I don't know about you, but here's what I want to see happen. I want the first tab of my OS's home screen to be a central inbox half as good as my chat app's inbox. It want it to incorporate all my messengers, emails, news subscriptions, and notifications and give me as great a degree of control in managing it. No more red dots spattered everywhere, no swiping up to see missed notifications. Make them a bit richer and better-integrated with their originating apps. Make them expire and sync between my devices as appropriate. Just fan it all out in front of me and give me a few simple ways to tame them. I'll spend most of my day on that page, and when I need to go launch Calculator or Infinity Blade, I'll swipe over. Serve me a tasty info burrito as my main course instead of a series of nachos. The next time I'm back stateside, I want my phone to support something like Chrome Apps, but retaining a few useful properties of apps instead of being big, weird icons that just link to websites. I want to sit down at T.G.I Friday's4 and scan a QR code at my restaurant table and be able to connect to their WiFi, order, and pay. Without having to download a big app over my data plan, set up an account, and link a card when it is installed. Imagine if I could also register at the hospital or DMV in this fashion. Or buy a movie ticket. Or check in for a flight. As a user, I want my apps - whether they're native or web-based pseudo-apps - to have some consistent concept of identity, payments, offline storage, and data sharing. I want to be able to quickly add someone in person or from their website to my contacts. The next time I do a startup, I want to spend my time specializing in solving a specific problem for my users, not getting them over the above general hurdles. I don't actually care how it happens. Maybe the OS makers will up their game. Maybe Facebook, Telegram, or Snapchat can solve these pr
Gary Edwards

Office 2016: Reinventing productivity and business processes - The Official Microsoft Blog - 0 views

blogs.microsoft.com/...ctivity-and-business-processes

shared by Gary Edwards on 25 Sep 15 - No Cached
  • Third, productivity requires a rich service spanning all your work and work artifacts (documents, communications, and business process events and tasks). It is no longer bound to any single application. It’s a service that leverages the cumulative intelligence and knowledge you and your organization need to drive productivity.
    • Gary Edwards
      Gary Edwards on 25 Sep 15
       
      This statement misses an important point. Productivity demands "focus". Spreading the artifacts of productivity across the broad spectrum of communications, messaging, conferencing, scheduling and documents is anything but productive. Take eMail for example. It's a great messaging and communications platform, but it takes the focus away fromt he workflow and puts into a forced focus on a broader messaging flow. If conversations are focused on the documents in a workflow, and the workflow is tracked and managed by document, the focus remains exactly where it should be - ON THE DOCUMENTS! Things like eMail, collaborative editing and comments, real time messaging, phone calls and scheduling, are critical to capturing the conversation, but they need to be tied to the document in question and the overall activity of the workflow. Keep the focus on the documents; keep the conversation surrounding the documents with the documents; and the focus will be exactly where it needs to be! Use the notification systems to notify workers of what is happening with each document, and keep them aware of how the workflow is progressing.
  • Mobility. Conversations. Intelligence.
  • Its entrepreneurs see Office as a universal language for their company to fuel collaboration with their team across a range of devices and for data-driven decisions about their inventory as they ship more than 10,000 designer dresses every hour.
  • ...2 more annotations...
  • Our ambition to reinvent productivity includes reinventing business process. In the past, these processes were rigid, imposed and inflexible. Office and Microsoft Dynamics are changing the game with solutions that make business processes a catalyst to organizational productivity.
  • striving to build a new productivity and business process system that any organization can use to harness the power of human networks, respond to business events in real time, and find and share data insights as businesses create more information than they can consume.
Gary Edwards

The app inventor's guide to unlocking investment funds | VentureBeat | Entrepreneur | b... - 1 views

venturebeat.com/...-to-unlocking-investment-funds

VC Investors

shared by Gary Edwards on 13 Mar 16 - No Cached
  • Gary Edwards on 13 Mar 16
     
    "The great thing about ideas is that they don't cost anything. Today there are more ways than ever to turn your app ideas into something material for close to free, but at the next steps of app entrepreneurship, you'll need more than pocket change. This article is for app inventors who already have a minimum viable product on hand. When you're ready to truly launch your product into the world, you'll need sufficient capital and a team of people behind you who can help you take it to the next level. This role is often best filled by experienced angel, seed, and venture investors. The key to securing an investor or investors is doing your homework. You'll need to first take your idea to the people who can push the concept, and you, further. Think of securing funding as looking for a new job, because that's really what it is. You're on the hunt for the funds that will make self-employment and professional self-realization possible. So, where to start? First, ask yourself if you are prepared for conversations with investors. It's great to get a meeting, but you'll usually only have one shot with a potential backer. Have you validated that your idea works? Can you effectively acquire users and monetize your business? If the answer is yes to these questions, then make sure you have a concise and well-designed 10-page pitch deck that explains how you will execute and scale your idea. If you're not sure what should be in the deck, try a quick Google search for some helpful examples, or refer to this video that explains the key components. Next, you need to make a list of appropriate investors. Narrow the list to only funds that invest in your sector and understand the size relative to the round you are trying to raise. If you're contacting growth funds for your $200K seed round, you're wasting your time. Vet your list against Crunchbase and AngelList, two resources that will give you the full scoop on the funds you are looking at. Once you've p
Gary Edwards

Windows comes up third in OS clash two years early | CIO - 0 views

www.cio.com/...-os-clash-two-years-early.html

Windows

shared by Gary Edwards on 02 Apr 16 - No Cached
  • Gary Edwards on 02 Apr 16
     
    "Microsoft's Windows, which in 2015 fell to third place among the world's operating systems, will continue to lose share this year to both Android and Apple's combined OS X and iOS, Gartner said today. Download the March 2016 digital issue Inside: What you need to know about staffing up for IoT, how cloud and SDN set Veritas free & much more! READ NOW Not until 2017 will Windows begin to recoup some of the losses it's sustained since 2013, Gartner said in its latest device forecast. The continued decline of Windows makes Microsoft's job of pivoting to explorations of cross-platform opportunities all the more pressing. And it goes a long way to explain Redmond's drumbeat of new strategies, including this week's announcement that it will pursue a "conversations as a platform" initiative that aims to put automated assistants, or "bots," front and center on not just Windows, but also Android and iOS. According to Gartner, which provided Computerworld with its forecast broken out by operating systems, Windows will power about 283 million devices shipped in 2015, a 3.4% year-over-year decline. The 283 million represents 11.7% of the total of 2.4 billion devices shipped, over 80% of that number smartphones, and the majority of those smartphones running Google's Android. Six months ago, Gartner's forecast had pegged Windows in 2016 at 308 million devices, or 12.9% of the total. Gartner regularly downsized its estimates of both total devices shipped and Windows' portion of those shipments throughout 2015. The trend continued into 2016. In fact, last September, Gartner predicted that Windows would not slip behind Apple's combined OS X and iOS until 2017. But according to the research firm's latest data, Windows dropped to No. 3 in 2015, thanks to Apple shipping 297 million OS X/iOS devices -- 4 million more than Windows -- and grabbing the second spot behind way-way-out-there Android and its leading 1.3 billion devices. In Gartner's current forecast, Windows will dip 3
Gary Edwards

Flowdock Features: Chat, Team Activity Stream, Mobile Apps And Much More - 0 views

www.flowdock.com/features

Cloud-Productivity-Platform workflow-automation

shared by Gary Edwards on 13 Jun 15 - No Cached
  • Gary Edwards on 13 Jun 15
     
    "Chat - Reach And Be Reached In Real-Time Chat is half of what makes up a flow. It is where your daily conversations live. Discuss, clarify, notify teammates, share files - on the desktop and on the go."
Gary Edwards

Something Big is Happening With Snapchat: Why Businesses Shouldn't Wait to Get Started - 0 views

blog.hubspot.com/...snapchat-business-update

SnapChat Technology-evolution

shared by Gary Edwards on 04 Apr 16 - No Cached
  • On their own the features are interesting, but it's the message behind the features that really caught my attention. Together, these features amount to a very clear benefit: The removal of limits to how you communicate with others remotely. Think about it: Every other app or device we use for communication requires a certain category or format of that communication. Phones are great for long-form audio. SMS is great for text and sometimes images. Other messenger apps are great for short form messages and transactional conversations. But before this release, no single app or device optimized for all the ways humans communicate: long form, short form, audio, video, text, photo, and drawing. Which means that Snapchat, for now, is actually pretty special.
  • "It lets private conversations morph between mediums depending on what users want to show or tell," explains TechCrunch editor-at-large Josh Constine. "Snapchat is positioning itself as the most vivid, human way to chat.” And it's doing so in a single, simple interface.
  • Gary Edwards on 04 Apr 16
     
    "There's a funny pattern of awakening that tends to happen when a technological advancement sneaks up on us. It starts with a mess of confusion. We don't understand the technology or its purpose: "I don't get Twitter. Why would I want to know what you had for lunch?" It then evolves into miscategorization: "The iPhone is actually a pretty crummy phone." We get so caught up in definitions, we almost miss the larger leap that's occurring: "Why would people use messenger apps when you can just text?" Then, finally, we get it: "The iPhone is not a phone at all. It's an everything device. And Twitter is not about lunch. It's about removing the barriers to real-time publishing." While we're busy missing the big picture, a rapidly growing niche of early adopters is diving in. Early adopters don't get distracted by the need to categorize or define the technology. They just use it. And in repeated agenda-less use, the bigger picture becomes clear. This same pattern is happening today with Snapchat. Hang with me. Don't roll your eyes just yet. I'm going to pay it off. I've been a Snapchat doubter for a while now. Like many others, I relegated it to a fad or a niche service for a subset of a subset of the population. I'm beginning to realize I was wrong."
Gary Edwards

Domo CEO Josh James interview - Business Insider - 0 views

www.businessinsider.com/eo-josh-james-interview-2016-3

Domo Business-Cloud Josh-James

shared by Gary Edwards on 23 Mar 16 - No Cached
  • The Domo platform takes data from almost any other imaginable business app, from Salesforce to Instagram, and pushes it into one place with real-time updates. If a sales rep wants to see how many likes a post got on Facebook from a certain territory in Nebraska, Domo boasts that it's the place. 
  • Similarly, if a marketing person isn't generating enough leads, the algorithm can flag it and indicate that it's time to pick up the pace if they're going to make quota. There's even a chat functionality for people in the business to talk to each other about the data.
  • Now that Domo's customers past and present have adjusted to the idea of uploading and mashing all of their data from every source under the sun, James says they're ready for the next step. "You've paid the original price to get in the game," James says.  With the new Domo, all of that data gets a shiny new interface that lets you see what anyone else in in the company is working on. James says that he uses the new Domo app himself to create the slides that he presents to his company's board of directors, who can actually track Domo's progress even as deals close.  "There's no other board in the world that has every bit of data about just one company," James says.
  • ...3 more annotations...
  • James says that with all of that data being updated and presented in real-time, it drastically cuts down on his number of meetings — why have a two-hour long meeting to present data that everybody already knows? And it can do the same for any employee anywhere in the business, he says.
  • And it's better than Slack, James says, because it's "not the watercooler, but the metrics" — every conversation is around a piece of business data, not just a freewheeling meeting where people can say whatever comes to mind, which isn't "how businesspeople think."
  • But given the company's reliance on outside services for data, James says that he doesn't really like to think of Domo displacing any other company, so much as it is a brand-new way of thinking about data that all comes together. 
  • Gary Edwards on 23 Mar 16
     
    "Domo has a new upgraded app, called "The Business Cloud," announced at today's Domopalooza event in Salt Lake City. It takes all of the data that Domo has gotten so good at importing from other business apps and lays it all out in a slick interface. James says it lets a customer manage literally every aspect of their business, in real-time.  This souped-up system has been in the works since Domo was founded in 2010, James says, and has taken over $500 million in R&D investment. "
Gary Edwards

Business Process Documentation: Automate It! | CIO - 0 views

www.cio.com/...documentation-automate-it.html

Business-Process-Documentation

shared by Gary Edwards on 02 Jun 15 - No Cached
  • Training Documents. Creating step-by step-documents for training business users on how to perform normal process activities (such as creating a new order or processing a shipment), has historically been time consuming, tedious, and quickly outdated. With software like Worksoft AnalyzeTM, step-by step-training materials include a narrative of each process step along with sample data, full screenshots, and even highlighted data entry fields used for every transaction. Results are automatically generated in MS Word or PDF documents. Best of all, when part of a process changes (because a business user has captured a process in a new way), new documentation is generated with the click of a button. With automation software, the generation of training material is automatic, and automatically updated.
  • Audit & Compliance Documents. When external or internal auditors are deployed in your organization, one of the first things they ask for is a description of the processes used in your business. In my experience this is time-consuming and takes away valuable time from your team’s normal activities. In addition to detailed, plain-English process narratives described above, Worksoft Analyze allows you to provide auditors with up-to-date flow charts describing the overall process (when an overview is needed), as well as detailed step-by-step documentation. Manual steps or signature approval blocks can be easily added because the process description is generated in easy-to-edit formats, like MS Word. There’s much more we could discuss, so don’t hesitate to contact me if you’d like to continue the conversation. Next time, we will describe how you can layer analytics on top of captured business process flows for process optimization, streamlining, and re-engineering.
  • Gary Edwards on 02 Jun 15
     
    "Audit. Compliance. Team training. Process re-engineering. Every one of these activities requires that your team have accurate business process documentation in-hand to maximize success. Is it optional? Not really. For a variety of reasons, complex enterprises need to have a firm understanding of how they actually conduct business and "how things really work around here." And it needs to be written down in a way that your team, your auditors, your regulators, and your business analysts will understand and be able to use and customize for their intended purpose. Challenges. The problem is that generating and maintaining accurate business process documentation is a real pain because it's time consuming and difficult. The knowledge of the process has to come from business users and business analysts, whose time is expensive - and any time spent creating documentation takes them away from their primary mission of running the business. Even worse, once this hard-won information is captured, it can become out-of-date in a matter of days or weeks as business processes change over time. The cost of documenting your business processes can run in the hundreds of thousands of dollars in direct costs for consultants, interviewers, and document preparation - not to mention your team's opportunity cost which can be much greater. An Automation Path. If you've made it this far, it's because you're looking for a better way - and the good news is that automation provides today's most effective solution. With software for automated business process documentation, the business user turns on a process "capture" feature from their desktop toolbar when executing a business process in their enterprise application of choice, such as SAP or a web application. When the process is complete, they simply turn off the capture feature. Every business process function, keystroke, and transaction has been uploaded into the automation software. In this way, the softwar
Gary Edwards

How workers really use Microsoft collaboration tools | CIO - 0 views

www.cio.com/...osoft-collaboration-tools.html

Office-365 Sharepoint collaboration Cloud-Productivity-Platform

shared by Gary Edwards on 15 May 15 - No Cached
  • A new report suggests the most common activity among businesspeople using Microsoft collaboration tools is document sharing, and much of that activity occurs early in the week, on Monday and Tuesday.
  • Document access and sharing represent the bulk of enterprise collaboration using Microsoft tools, according to a new report from harmon.ie, a company that makes software to combine Microsoft's cloud and social utilities into a single interface. Online and offline access to private or shared documents represents 81 percent of all business activity in harmon.ie's mobile apps and email products.  The research, which is based on data from 1,500 harmon.ie users from 800 companies in more than 75 countries, stresses the importance, and dominance, of documents in enterprise collaboration.
  • Four of every five minutes spent using harmon.ie apps are dedicated to document access, but the social conversations associated with the documents are comparatively few and far between, according to the research. For example, business users opened documents 68 times more often than they participated in Yammer discussions. The next most popular activity behind document access was adding SharePoint sites; seven percent of respondents said they add SharePoint. Just three percent of users conducted document searches, and less than two percent participated in Yammer discussions, viewed activity streams or looked up a colleague's SharePoint profile, according to harmon.ie.
  • ...1 more annotation...
  • the company says 24 percent of its mobile customers now use Office 365 in the cloud, up from 18 percent six months ago.
Gary Edwards

Everyone wants to reinvent email, workflow: Here's what we really need | ZDNet - 0 views

www.zdnet.com/...flow-heres-what-we-really-need

email-productivity workflow Cloud-Productivity-Platform collaboration docflow-conversation

shared by Gary Edwards on 05 Jun 15 - No Cached
  • Here's where all these efforts fall flat: These products are all pitched as magic bullets to simplify your work life, but in reality are just another item to sell or keep current customers in the fold. Another reality: These applications are trying to tackle human issues with collaboration and communications. Tech isn't going to fix those communication quirks or cure humans' need to try and keep up.
  • We don't need another tool. We need less of them. We don't need another app to aggregate tech functions. We need to simplify tech functions starting with a bunch of check boxes marked delete. We don't need technology to help us communicate. We need to be taught how to communicate. And we sure don't need more messaging. We need to turn our damn phones off so maybe we can really get some work done or look up and actually talk.
  • Gary Edwards on 05 Jun 15
     
    "In recent weeks, email and other collaboration and workflow tools are being re-imagined with new interfaces, social components, integrated video conferencing and easy swipes to dismiss messages. To wit: IBM launched  its Verse effort with a snazzy interface that combines, social, email, analytics and mobile nicely. Google floated Inbox , an app designed to help you manage your email better. For the most part, it's effective. Cisco's Project Squared is an app that runs on its collaboration cloud and integrates video conferencing, messaging and other tools. Facebook is pondering Facebook at Work with a news feed and doc sharing. We could go on, but the list of tech vendors trying to deliver a workflow leapfrog is long. And we're not even counting efforts by Workday, Salesforce and others to include collaboration with core business functions. WHAT'S HOT ON ZDNET Windows 10: You've got questions, I've got answers Windows 10 ​How to use Google's new My Account, the one-stop control center for all of its services Security Apple Watch or Android Wear? Neither. Why smartwatches aren't ready for prime time Mobility The tech of Computex 2015 in pictures Hardware Here's where all these efforts fall flat: These products are all pitched as magic bullets to simplify your work life, but in reality are just another item to sell or keep current customers in the fold. Another reality: These applications are trying to tackle human issues with collaboration and communications. Tech isn't going to fix those communication quirks or cure humans' need to try and keep up. We don't need another tool. We need less of them. We don't need another app to aggregate tech functions. We need to simplify tech functions starting with a bunch of check boxes marked delete. We don't need technology to help us communicate. We need to be taught how to communicate. And we sure don't need more messaging. We need to turn our damn phones off so maybe we can really get some work done or look up a
Gary Edwards

Why companies are switching from Google Apps to Office 365 | CIO - 0 views

www.cio.com/...google-apps-to-office-365.html

Office-365 gDocs

shared by Gary Edwards on 14 Oct 15 - No Cached
  • Microsoft’s increasingly strong Office 365 performance is coming partly at the expense of Google Apps.
  • Microsoft’s increasingly strong Office 365 performance is coming partly at the expense of Google Apps.
  • Microsoft’s increasingly strong Office 365 performance is coming partly at the expense of Google Apps.
  • ...24 more annotations...
  • Microsoft’s increasingly strong Office 365 performance is coming partly at the expense of Google Apps.
  • It’s not just Microsoft saying that Office 365 is growing (COO Kevin Turner claims that four out of five Fortune 500 companies use the service). Last year, cloud security company Bitglass said traffic analysis gave Google twice the market share of Office 365 among its customers, with 16.3 percent of the market; that went up to 22.8 percent this year as more companies switched to cloud services. However, over the same year, Office 365 grew far faster, from 7.7 percent to 25.2 percent. Google has a slight advantage with small businesses (22.8 percent to Microsoft’s 21.4 percent) but in large, regulated businesses (over 1,000 employees), Microsoft’s 30 percent share is twice that of Google and growing fast.
  • It’s not just Microsoft saying that Office 365 is growing (COO Kevin Turner claims that four out of five Fortune 500 companies use the service). Last year, cloud security company Bitglass said traffic analysis gave Google twice the market share of Office 365 among its customers, with 16.3 percent of the market; that went up to 22.8 percent this year as more companies switched to cloud services. However, over the same year, Office 365 grew far faster, from 7.7 percent to 25.2 percent. Google has a slight advantage with small businesses (22.8 percent to Microsoft’s 21.4 percent) but in large, regulated businesses (over 1,000 employees), Microsoft’s 30 percent share is twice that of Google and growing fast.
  • It’s not just Microsoft saying that Office 365 is growing (COO Kevin Turner claims that four out of five Fortune 500 companies use the service). Last year, cloud security company Bitglass said traffic analysis gave Google twice the market share of Office 365 among its customers, with 16.3 percent of the market; that went up to 22.8 percent this year as more companies switched to cloud services. However, over the same year, Office 365 grew far faster, from 7.7 percent to 25.2 percent. Google has a slight advantage with small businesses (22.8 percent to Microsoft’s 21.4 percent) but in large, regulated businesses (over 1,000 employees), Microsoft’s 30 percent share is twice that of Google and growing fast.
  • Microsoft’s increasingly strong Office 365 performance is coming partly at the expense of Google Apps.
  • Microsoft’s increasingly strong Office 365 performance is coming partly at the expense of Google Apps. Motorola’s recent decision to move from an elderly version of Office to Google’s cloud service bucks the more common trend of companies who have been using Google Apps switching to Office 365.
  • 87.3 percent are using Office 365 services, with each organization uploading an average 1.37 terabytes of data to the service each month.
  • That fits what identity management company Okta is seeing. Office 365 is the most commonly deployed application among its customers (beating even Salesforce) and adoption is growing faster than any other cloud applications. It’s also the cloud service customers use the most, probably because that usage includes all the email users send and receive.
  • The only industry segments where Google Apps has more share than Office 365 are in technology; media, Internet and software companies. The smaller the company, the more share Google Apps has among Okta’s customers; but even in the smallest companies Office 365 is still in the lead.
  • “There are different dynamics that matter based on the company size,” McKinnon points out. “Large companies need manageability, security, reliability. You wouldn't see this acceleration of Office 365 in large companies without Microsoft doing a lot of work [in those areas].”
  • The majority of new Office 365 customers are moving from on-premises, but even companies that have already adopted Google Apps for Business are switching to Office.
  • Microsoft claimed they won back 440 customers in 2013, including big names like Burger King and Campbell’s, and the trend is continuing. Some of that may be the halo effect of the Office 365 growth making companies that picked Google Apps question whether they made the right decision. But often, it’s because of dissatisfaction with Google Apps itself.
  • The simplicity of Gmail and Google Docs clearly appeals to some users, but as one of the most widely used applications in the world, the Office software is familiar to many. “When you put these products into companies, the user interface really matters,” McKinnon says. “For email, the user interface really matters.
  • Google Apps is dramatically different from Office and that’s pretty jarring for people who’ve been using Outlook for a long time. It's like it beamed in from outer space; you have to use a browser, the way it does conversations and threading with labels versus folders, it's pretty jarring.”
  • Even if you like the Google backend better, you have thousands of users saying ‘what happened to my folders?’”
  • And it’s hard to use Outlook with Google, many customers report. “Some companies, they go to Google and they think they are going to make it work with Outlook; what they find out when they start using the calendar is that it just doesn’t work as well with the Google Apps backend as it does when you’re using Office 365. The user interface is so important that it pulls them back in.
  • If you’re pushing somebody who's used to an Office environment into a Google cloud, they're going to feel this vacuum because they no longer have the programs they're familiar with. It represents a huge investment in time that people aren't going to be receptive to. And you have Microsoft saying ‘for just $3 a month more you could have all these great programs you're used to. Now they’ve got the pricing so you get more than you get on Google, what Microsoft is offering is fantastic, and for $3 more it’s a premium worth paying. Microsoft is still the king of hill for a reason.”
  • “Quite frankly, Google is completely outclassed by Office 365 in this arena and despite the price difference corporations who made the switch to Google Apps to save money usually end up coming back within a year.
  • The primary driver of this appears to be Outlook integration over everything else, followed by the inability to do some advanced things that Microsoft Office excels at.”
  • For larger companies, this goes beyond the familiarity of Outlook into advanced features. “You can integrate Skype into Outlook, you can integrate OneDrive for Business into Outlook.
  • It becomes essentially like a command center, and there is nothing Google gives you that does that.
  • “The reason people have been moving to Google is cost,”
  • But a lot of people don’t find the usability and collaboration nearly as effective as Office 365.”
  • It’s not just Microsoft saying that Office 365 is growing (COO Kevin Turner claims that four out of five Fortune 500 companies use the service). Last year, cloud security company Bitglass said traffic analysis gave Google twice the market share of Office 365 among its customers, with 16.3 percent of the market; that went up to 22.8 percent this year as more companies switched to cloud services. However, over the same year, Office 365 grew far faster, from 7.7 percent to 25.2 percent. Google has a slight advantage with small businesses (22.8 percent to Microsoft’s 21.4 percent) but in large, regulated businesses (over 1,000 employees), Microsoft’s 30 percent share is twice that of Google and growing fast.Office 365 is even more popular with the 21 million customers of Skyhigh Network’s cloud security services, where 87.3 percent are using Office 365 services, with each organization uploading an average 1.37 terabytes of data to the service each month.
  • Gary Edwards on 14 Oct 15
     
    "The combination of familiar software and enterprise-class support is bringing early adopters disappointed by Google's lack of progress back to Microsoft."
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