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“Accountability must be a reciprocal process,” according to the Harvard University professor Richard F. Elmore. “For every increment of performance I demand from you,” Elmore explains, “I have an equal responsibility to provide you with the capacity to meet that expectation. Likewise, for every investment you make in my skill and knowledge, I have a reciprocal responsibility to demonstrate some new increment in performance.”

Is this really necessary? And how promising is it?