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"Veroneblack 2013-07-09 (ongoing discussion) Half of the time when I submit my subtitles the loading still thinking during hours. I can download the subtitles but I can't send it back to the same video. Editing is not working anymore This is happening to me and few other people since your big upgrate, everything was fine before. Here is an example : http://www.amara.org/fr/videos/MctiWJgOXCyL/info/kid-cudi-going-to-the-ceremony-produced-by-wzrd/#video Plus : 'Rollback' seems to be down as well" Following comments: me: rollback didn't work for me either. Verone: http://www.amara.org/fr/videos/Xd7tj3biEGM1/info/skylar-grey-feat-angel-haze-shit-man-dont-look-down/ not even editable from scratch me: able to edit Verone's subs from the subtitle page and to make them incomplete again, so that he could edit them from the main page. Incoherence of this graying out subs marked complete in the main page droplist, while they can still be edited from the subtitle pages. 2013-07-14 Verone: asked me to edit and save the French subs of http://www.amara.org/fr/videos/ASpv6drn0LEm/info/king-los-love-you-down-becoming-king/ 2013-07-15 It worked for me, from the subtitle page

Presently in the Your suggestions to make Amara great board. Amara staff should reply to this topic, then move it to another board: Help me, please, or I have a question.

"Hi, again I have a problem here. Thanks to Amara support, my subtitles once gone after the maintenance were restored and after that I could add some new subtitles to the video I had been working on. That's ok, but when I got back from a couple of days' trip and tried to add new subtitles again, I realized I had to "type whatever I hear". I mean, when I started to translate this video, I translated what the speaker says from English subtitles to Japanese subtitles as I usally do, but now, I have to translate what I hear in the video directly to Japanese. Why is this happening? Does this have something to do with the maintenance? Can anybody help me? " Mami Kawade is member of the TED team and this is about subtitles of a TED team video. I pointed her to Dharma Lee's "I am translating talks, but appears the transcribing system" topic on the same issue in the TED help forum, to which PCF Support (Margarita Shamraeva) replied to use the new editor to get a translation interface. Mami Kawade re-replied she'd done that, but had problems getting the 2 transcripts showing subtitles for the same moment in the video. In the TED support, apart from PCF Support's answer, a how-to about the new editor was added to the Solutions section: http://ted-support.amara.org/support/solutions/articles/107527-the-transcript-is-missing-when-i-resume-my-translation No reply from Amara staff on the general help forum and no tutorial added in the general help solutions section 2013-07-15. Mami Kawade reposted the description of the issue with the new editor on the TED help in http://ted-support.amara.org/support/discussions/topics/25107 2013-07-15

In http://ted-support.amara.org/support/discussions/topics/25107 , PCF Support explained: "There is a small lock icon at the bottom of the left column. If you unlock it, then you can scroll each list of subtitles independently from each other and align them as you wish."

"Claude Almansi started a topic 15 days ago (2013-07-14) In some video pages where the video language had been selected before the June 29, 2013 upgrade of the Amara software, this selection has been deleted after (by?) this upgrade. Example http://www.amara.org/en/videos/rVHqxPbw8m90/info/importare-un-file-opml-in-bloglines/ . [Note: this is the same video mentioned in the The URLs of several subtitle sets have changed. Another aftershock of the June 29, 2013 upgrade? topic, because its subtitles have been affected by this change of URL. The issue with its language selection was also pointed out to me by luciab] When I started the original Italian subtitles for this video on May 24, 2013, I selected Italian as the language of the video. This selection was still working when awemaze translated these Italian subtitles into English , French and German on May 25, 2013. But when I checked it on July 12, 2013, because of luciab's comment on my blog, the language selection had been deleted. And it's still deleted now. Consequences: The player in http://www.amara.org/en/videos/rVHqxPbw8m90/info/importare-un-file-opml-in-bloglines/ , which should show the Amara Italian subtitles with "Italian subtitles" preselected in the droplist below it, now doesn't show Amara subtitles and the droplist says "Select Language. See attached novideolanguage_mainplayer.jpg . Only the YouTube subtitles (in red in the attachment) show, not the Amara subtitles. When the Create a new translation! link below the player is clicked, the dialog box requests that the video language be selected and t

Several links to affected video pages, in the rest of the topic and in comments.

"Anne H started a topic 3 hours ago (2013-07-28) Hi! I'm part of a volunteer team translating the Crash Course subtitles, and just noticed that in several of our videos both the original subtitles and the translations are randomly missing spaces that were there before (for example: http://www.amara.org/en/videos/owRxJImTTlI1/en/77200/ (0:07, 0:16 etc.)). Is this a known bug that can be fixed, or do we have to re-proofread our subtitles and press space a lot?"

I crosslinked to: - "What happened to all the LINE BREAKS within subtitles? They're all gone now. Does it have to do with the upgrade?" http://support.amara.org/support/discussions/topics/25104 and -"Video language selection deleted after (by?) the June 29, 2013 upgrade" http://support.amara.org/support/discussions/topics/26382 (also relevant for the video mentioned by Anne H. And I suggested leaving things as they are on Amara as the banged-together words don't really hamper translation, and as the YT subtitled remained unafected, thanks to the YT channel not being connected to Amara.

"CC started a topic 25 days ago (2013-07-03) I know there was a big upgrade recently where subtitles were lost, but also being restored. I haven't really seen any missing subtitles, but instead, I've noticed that all my subtitles are missing the line breaks that I put in (I originally used SHIFT-ENTER to put line breaks and it's been displaying perfectly on 2 lines until now) So a line that looked like this originally: There were 3 little pigs who lived on a farm in Houston. Now looks like this: There were 3 little pigswho lived on a farm in Houston. The line break between "pigs" and "who" is gone and the 2 lines are now squished together and displayed all on one line. For example: http://www.amara.org/en/videos/mR3iGd5jpr0w/info/part-1-evolving-role/ Will these be restored somehow from a backup? ----- Edit: I tried going back to an old video which lost its line breaks and tried manually adding them back in (with SHIFT-ENTER). I found that if I just added the line breaks back in and pressed save, none of the changes were saved and was as if I hadn't edited it at all, no new revision was created and the subtitles still on a single line. It only saved a new revision if I changed or added new letters into the subtitle and pressed save. And in that case, line breaks were recognized. So does that mean that Amara doesn't recognize just adding line breaks as a change to the subtitle and cause for a new revision to be created? I'm pretty sure that I've just added a line break or two before and it saved properly, not sure why it doesn't now."

Several comments with other instances of deleted line breaks after June 29, 2013 upgrade.

"Zikoinak started a topic 13 days ago (2013-07-15) Hello Amara developers, Thank you for you great work. I do often translate subtitles in Amara. I find it difficult to do in the new editor. The upper part of the screen is fully occupied by the video and the keyboard instructions. I suggest that you enable hiding this upper part, so that the two columns of the text are more visible."

Reply from PCF support

"Eyal Herzberg started a topic 25 days ago (2013-07-05) It would be easy and elegant if, as part of the process of translating a video from another owner, the user will be able to send an automated message to the owner explaining about amara.org and suggesting that they link their channel with this useful service. "

"Eri Pançi started a topic 3 days ago (2013-07-26) Hi there, I have a problem. I see that some subtitles that I've added just doesn't open. Or some other videos that I've subtitled doens't open any language. :(((((( Here are the link for some of the videos, because all videos from this TV Show don't open subtitles: http://www.amara.org/en/videos/eadM5d5NKwu1/info/kuzey-guney-121912/ Doesn't open any of the languages! or http://www.amara.org/en/videos/WNxDhEwkSrEv/info/kuzey-guney-51bolum/ Sorry for my bad Englisht sometimes. Thank you! "

The impossibility to display subtitles in the video described by Eri seems to disappear when subtitles are started in the defined video language. I asked Eri to leave alone a couple of these videos so that developers can examine them, but I'm not sure he understood. See also Ezar Soeparman's "Why won't the English subtitle work for Fatmagul episode 26 part 2 and many more." - http://support.amara.org/support/discussions/topics/28098 and my comment.

"Ezar Soeparman started a topic 15 hours ago (2013-07-28) Hi, I just recently found out about this site and as I was watching, I somehow couldn't load the English subtitle when it said that it is complete. But when I try the Greek one, it loads very quickly but the thing is, I don't speak Greek! I was watching Fatmagul episode 26 part 2 and the subtitle never loads. I waited for hours on end and it wouldn't load. But the Greek one only took five seconds. Episode 26 part 2 cannot. Episode 27 part 1 and 2 cannot. (it kept going back to turkish when I have already clicked the english one.) Episode 28 part 1 and 2 cannot aswell. Please tell me. My internet connection is quick enough to fully load the video so it's impossible that it isn't quick enough to load the subtitle. Thank you."

Related to Eri Pançi's "My subtitles doesn't open or noone subtitles doens't open??!! :(((" - http://support.amara.org/support/discussions/topics/28007 ? But in Eri's examples, there had been no subtitles in the defined video language, and when I started them, it became possible to select and display the other existing subtitles. Whereas in the one video I perhaps identified from Ezar's "Episode 27 part 1" description - http://www.amara.org/videos/1JeMDQ7uLtr4/info/fatmagulun-sucu-ne-27bolum-part-1/ - there are subtitles in the defined video language, Turkish, and the issue only affects English, British subtitles: the other subtitle sets can be selected and displayed. I've asked Ezar to give the URLs for the other videos he mentions.

"Claude Almansi started a topic 10 minutes ago (2013-07-30) Proposals for the elimination of theses paradoxes and issues The paradoxes and issues described above could be eliminated by an approach to deletions directly based on copyright law and Amara's Terms of Service: A) Proposal for the deletion of subtitles: The only persons allowed to delete - or entitled to request the deletion of - a set of subtitles must be its author and the right holder on the video. As per Amara's Terms of Service, section 5: the author of the subtitles cannot delete them if the deletion would also delete or mess up the work of other people (co-subtitlers, people who have translated the subtitle set). Team admins / owners can only prevent subtitlers from deleting subtitles they made for the team's videos, but only if this is explicitly specified in the team's description. B) Proposal for the deletion of Amara video pages The only persons allowed to delete - or entitled to request the deletion of - an Amara video page must be the person who created it and the right holder on the video that streams in it. As per Amara's Terms of Service, section 5: the creator of the page cannot delete it if other people have already started to create subtitles for the video that streams in it, unless s/he is also the right holder on the video. Could Amara developers create software rules that would allow users to delete their subtitles and the video pages they've created, with the restrictions explained in these two proposals? A 3. (the restriction in favor of team owners/admins) might be a bit of a headache, technically. But it should be feasible by adding something to the /settings/permissions/ page of teams AND by making these permissions settings automatically viewable by all."

"Sorin started a topic 6 months ago (2013-02-07) Now I remember why I gave up using Amara some time ago! And they haven't fixed it yet. 1. It's so hard to set the subtitle's end. You have some video, some dialogue, you set the beginning of the subtitle, but the end is just floating loose until the next subtitle. When you want to set the end, you have to deal with a lo-o-o-ong sausage. You have to drag the subtitle eng back 4 sec, and 4 sec, and 4 sec, until you get sick. Why don't you just make a right click menu like "End subtitle here"?? 2. When you wnat to watch the video in full screen, the subtitles just disappear! How incredibly stupid is that?? Hasn't anyone complained yet??"

In comments: explanation about up arrow and making a "buffer" subtitle.

"In some video pages where the video language had been selected before the June 29, 2013 upgrade of the Amara software, this selection has been deleted after (by?) this upgrade. " I only listed 29 instances drom 2 sources because I got bored, but I pointed to other sources likely to yield heaps more of other videos where the video language got unselected"

Line breaks missing in subtitles of TED videos - on amara.org and/or on TED.com

See "What happened to all the LINE BREAKS within subtitles? They're all gone now. Does it have to do with the upgrade?" http://support.amara.org/support/discussions/topics/25104 on the Amara general help forum and "Translation published, lines still merged" http://ted-support.amara.org/support/discussions/topics/28326 on the TED help forum