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The call center software has skill based call routing. This feature will route an incoming call to the best fit agent who is skilled enough in handling such calls. A noteworthy boom in the business of inbound call center is witnessed. There are so many customer care and customer support centers

The small business owners can access all standard features of the call center solution and that, too, at affordable rates. However, you need to be wise with your selection. The call center solutions work really well for customer care and lead generation campaigns if any company. Earlier the small

Gone are the days when the call center solution was used only by the big companies to take care of their customer care and lead generation centers. Also, the small business owners don't need to outsource their call center related needs to other BPOs or call centers.

Desktop Virtualization software VMware Workstation: - 1999, the first product launched by VMware. This software suite allows users to run multiple instances of x86 or x86-64 -compatible operating systems on a single physical PC. Latest version is Vmware Workstation Pro v12 as of 2016. VMware Fusion: - It provides similar functionality for users of the Intel Mac platform, along with full compatibility with virtual machines created by other VMware products. VMware Player: - It was a freeware for non-commercial use. It doesn't require any license purchase just like VMware Workstation or VMware Fusion. If needed Vmware player also available for commercial use with permission. Note: Vmware player doesn't have full-fledged functionality that of VMware workstation. Vmware player and Vmware workstation version are never the same. Player 7 coexisted with Workstation 11. After version 7.10, VMware Player was replaced by VMware Workstation Player version 12. It is falling short of some of the features of full Workstation Pro. Server virtualization software VMware has produced two virtualization products for servers: VMware vSphere (also called "ESXi") An enterprise-level product, can deliver greater performance than the freeware VMware Server, due to lower system overhead. VMware ESXi, as a "bare-metal" product, runs directly on the server hardware. It allows virtual servers also to use hardware more or less directly. In addition, VMware ESXi integrates into VMware vCenter, which offers extra services VMware Server (formerly called "GSX Server"; obsolete as of 2011) It was also provided free of charge for non-commercial use, like VMware Player, and can also set up virtual machines. As a "hosted" application, VMware Server runs within an existing Linux or Windows operating system. Cloud management software VMware vRealize Suite - a cloud management platform purpose-built for the hybrid cloud. VMware EVO SDDC - EVO SDD

Unified communication solutions empower communication and collaboration of businesses as well as it offers a new revenue generation channel for businesses. Communication is a basic need for all businesses. To keep a business going a business needs a well defined and most accurate system in place.