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The call center software has skill based call routing. This feature will route an incoming call to the best fit agent who is skilled enough in handling such calls. A noteworthy boom in the business of inbound call center is witnessed. There are so many customer care and customer support centers

The call center solution comes with different routing rules. You can use these call routing rules to increase productivity and customer satisfaction. In this article, I will share the top tips to use various call routing rules of the contact center software. If you are running customer care campaign

Contact center solution lets the agents provide a more personalized experience to the customers. Making use of contact center software can streamline operations. Less time is wasted and the productivity of call center agents is improved. Are you the manager of a call center? Then improving the

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