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Gone are the days when the call center solution was used only by the big companies to take care of their customer care and lead generation centers. Also, the small business owners don't need to outsource their call center related needs to other BPOs or call centers.

The small business owners can access all standard features of the call center solution and that, too, at affordable rates. However, you need to be wise with your selection. The call center solutions work really well for customer care and lead generation campaigns if any company. Earlier the small