Top-Ten IT Issues, 2012 Updating IT professionals' skills and roles to accommodate emerging technologies and changing IT management and service delivery models Supporting the trends toward IT consumerization and bring-your-own device Developing an institution-wide cloud strategy Improving the institution's operational efficiency through information technology Integrating information technology into institutional decision-making Using analytics to support critical institutional outcomes Funding information technology strategically Transforming the institution's business with information technology Supporting the research mission through high-performance computing, large data, and analytics Establishing and implementing IT governance throughout the institution