Skip to main content

Home/ TELECOM/ Group items tagged Customer

Rss Feed Group items tagged

Alepo Technologies Inc

Revolutionize Customer Service with Alepo TelcoBot.ai's AI Virtual Agent - 0 views

  •  
    Welcome to the future of customer service with Alepo TelcoBot.ai's AI Virtual Agent. Powered by cutting-edge Generative AI, this advanced chatbot offers subscribers an unparalleled interactive experience. Say goodbye to the limitations of traditional chatbots. Unlike rule-based systems, AI Virtual Agent harnesses the power of Large Language Models (LLMs) to engage in deeply human-like conversations. It understands the nuances of each interaction, providing contextually relevant and dynamic responses. Watch the video to see how AI Virtual Agent masterfully handles various customer queries. Fine-tuned for specialized tasks, it excels in understanding and responding in natural language, making every interaction intuitive and effective. The AI adapts its persona in real-time, whether acting as a sales agent or customer support representative, personalizing the experience for each user. But the AI Virtual Agent doesn't just converse; it resolves. By seamlessly maintaining context and integrating with backend IT systems, it efficiently completes tasks, boosts customer satisfaction, and significantly improves first-call resolution rates. The results speak for themselves - high task completion and reduced escalations to human agents. Throughout every interaction, users' privacy and security remain paramount. Advanced security measures ensure that each conversation is safe and confidential, earning their trust with every engagement. Join us on the transformative journey where innovation meets interaction. Embrace the future of customer service with Alepo TelcoBot.ai's AI Virtual Agent and elevate the customer experience to new heights. To learn more about Alepo TelcoBot.ai, please visit https://bit.ly/453eTXL
Alepo Technologies Inc

Transforming Customer Experience (CX) with Generative AI (Gen AI) - 0 views

  •  
    Boost customer experience (CX) with generative AI. Watch the webinar for expert insights on gen AI solutions that reduce churn, cut costs, and delight customers.
Alepo Technologies Inc

Empower Your Customers with Alepo's Omnichannel Self-Care Solution - 0 views

  •  
    Alepo's #Omnichannel #selfcare solution lets you introduce #AI #chatbots for social platforms, voice assistants, web and mobile support, and more. #OmnichannelStrategy boosts #customerexperience and #customerengagement, accelerates inbound sales and marketing leads, and lowers OPEX. Learn more: https://www.alepo.com/products-services/omnichannel-self-care/ #cxtransformation #Omnichannelselfcare
Alepo Technologies Inc

Webinar: Transforming Customer Experience and Embracing Generative AI - 0 views

  •  
    Don't miss out on our upcoming webinar! Are you part of the 45% concerned about declining customer service? Join Lüm Mobile, a flanker brand of SaskTel Canada, and Alepo Technologies for an exclusive webinar in partnership with Cavell Group. Discover strategies to revolutionize customer experience (CX) in the Communications Service Provider industry! Gain insights into: Consumer sentiments surrounding CX The pivotal role of CX for consumers and brands alike Lüm Mobile's case study: embarking on an all-digital journey The game-changing potential of Generative AI in CX Plus, Cavell Group will share invaluable research on industry trends. Date: Wed, Jun 05 Time: 8:30 PM - 9:30 PM GMT+5:30 Register here: https://bit.ly/4duYKyV
anonymous

Verizon 4Q Profit Drops 38 Percent; Wireless Sales Up; Data ARPU Increases 63 Percent - 0 views

  • Verizon 4Q Profit Drops 38 Percent; Wireless Sales Up; Data ARPU Increases 63 Percent Posted by David Kaplan Mon 29 Jan 2007 08:58 PM PST Updated below, with details from conference call: Verizon (NYSE: VZ) on Monday reported a 38 percent drop in 4Q profit after divesting several businesses, but the telco added 2.3 million net wireless subscribers during the last three months of 2006. Including the 2.3 million net customers added, the company’s Verizon Wireless business saw its U.S. subscriber base reach 59.1 million, up 15 percent from the same time a year ago. Other highlights included: -- The telecommunications giant had net income of $1.03 billion, or 35 cents a share, for the quarter, down from $1.66 billion, or 59 cents a share, a year ago. -- Verizon’s broadband FTTP network—over which customers receive FiOS Internet and FiOS TV services—passed a total of more than 6 million premises by the end of 2006. -- Revenue in the latest quarter rose 26.1 percent to $22.6 billion. -- On the data side (which includes mobile content, among other things) revenues doubled over the previous year, contributing $4.5 billion in revenues in 2006.  In Q406, data revenues were 15.8 percent of all service revenues, up from 9.8 percent in Q505.  Data service ARPU in Q4 increased by 63 percent over the year-ago quarter.  The company had 34.3 million retail data customers in December—a 44 percent increase over Q405. -- Data made up $7.91 of total service ARPU, up substantially year over year, and $0.75 sequentially. -- About 35% of data revenue comes from business-focused applications. Revenues from its Internet access and e-mail products increased 120% year over year, and more than 50% of its data revenue growth comes from services other than messaging, primarily EVDO-based. -- During Q4, Verizon Wireless customers exchanged 17.7 billion text messages—which it says is a company and industry record (not sure why they claim that)—and 353 million picture/video messages.  Customers also completed more than 78 million downloads of games, ringtones, ringback tones and exclusive content.
Alepo Technologies Inc

The Telecom Industry in 2024: Key Trends to Watch - 1 views

image

started by Alepo Technologies Inc on 22 Dec 23 no follow-up yet
Alepo Technologies Inc

Elevating Customer Care in Telecom: The AI Agent Assist Revolution - PART I - 0 views

  •  
    Explore AI Agent Assist role in telecom customer care: Boosting efficiency, personalization, and CX. Uncover its benefits & implementation strategies in this blog.
Emenac Incorporated

Why Have a Virtual Receptionist? - 0 views

  •  
    Business owners take all possible steps to ensure customer satisfaction. One of the most successful and recommended strategies in this regard is to begin with a virtual receptionist service. This service brings in extra representatives for a business and eases the lives of the customers. When the customers have questions or queries to be answered or any problems to be solved, they try to reach the authoritative body telephonically and it is not uncommon for them for not having to been able to do so. This is where the need for virtual receptionists comes in. Virtual receptionists are basically persons who work for the customer support but do not work from the office or any specified location.
Casey Wedge

Get the Best Solutions for Data and T1 Internet Services at Connecthere - 0 views

  •  
    Connecthere offers the best T1 Internet Services like High Speed Internet and Data, Dedicated Internet Access, Ethernet & fiber Solutions, Hosting and Colocation, MPLS Services and Private Line Services. Connecthere provides Dedicated Internet Access through its network of Tier One Internet Service providers. It provides a proven track record of negotiating the best solutions and pricing for our customers telecommunications solutions custom tailored for the unique need of their business or industry and offers clients the best solutions that the industry can offer.
Casey Wedge

Get Conferencing Services according to your Businesses Unique Requirements - 0 views

  •  
    The continuously evolving economy has created the need for businesses to have a global presence. Try using the Conferencing services to create a virtual corporate office capable of reaching its employees, clients, and prospective customers in a very efficient and cost-effective manner. You can choose from Operator assisted, reservationless and web conferencing services. At ConnectHere we partner with top T1 provider like Intercall and PGI services and our team of experts provide you with a custom made conferencing solution that is of high quality, is scalable and flexible.
phone card

Ezcalls - 1 views

  •  
    Personally Identifiable Information Personally Identifiable Information (“PII�) consists of information that can be associated with a specific individual or entity, or permits the individual or entity to be contacted either physically or online. This information includes, for example, a customer’s name, address, telephone number and e-mail address. Collection of Personally Identifiable Information EZCalls recognizes that any PII is very important to you, and that you should have a right to control the use and dissemination of that information. Therefore, EZCalls collects PII for a variety of purposes, all geared toward making your experience as a customer or prospective customer a positive one. EZCalls may collect and use Personally Identifiable Information for any of the following purposes:
Alepo Technologies Inc

Webinar: Deliver digital-first CX using zero-touch networks - 0 views

  •  
    Today, it has become mandatory for CSPs to evolve to DSPs, as the pandemic has changed the way customers interact. With a steadily increasing number of digitally savvy customers, zero-touch networks help operators build an all-digital brand, requiring no physical touchpoints or physical infrastructure, while digitizing CX. Alepo's unique Zero-Touch Network Solution helps CSPs to digitize their existing services as well as launch a new and fully digital network offering. In this webinar, Alepo's expert panelists will provide insights on key drivers for zero-touch adoption, how zero-touch networks work, real-life examples, and a live solution demo.
Alepo Technologies Inc

How Alepo's Omnichannel Self-Care helps operators boost CX - 0 views

  •  
    Customer demand for more digital and round-the-clock interactions with service providers continues to grow. Customers now expect 24x7x365 support, on the platforms and in languages of their choice, with more control over their accounts. Alepo's Omnichannel Self-Care helps operators provide all this and more.
Alepo Technologies Inc

Private 5G versus WiFi 6: will there be a winner? - 0 views

  •  
    For many years, WiFi networks have been augmenting legacy cellular networks. They've help extend connectivity in spaces where cellular coverage wasn't possible. They've also provided a host of revenue-driving benefits for service providers with use cases like WiFi offload, VoWiFi, and the opportunity to partner with affiliates and businesses. Is private 5G set to change that? Private 5G is designed for custom enterprise use cases that require high bandwidth, speeds, reliability, and ultra-low latency over a dedicated and secure network. It can be deployed in manufacturing units, stores, malls, parking lots, and much more. Private 5G provides certain advantages that far exceed those of WiFi, especially in larger and/or outdoor venues. But the new-generation WiFi 6 is a worthy contender. It enables more efficient networks for multiuser access, support for existing WiFi-enabled devices, and the advantage of being an incumbent and easy-to-use technology. Service providers and their customers stand to benefit from both technologies - even by using them in tandem. Learn more about the capabilities and benefits of private 5G and WiFi 6: https://www.alepo.com/private-5g-versus-wifi-6-will-there-be-a-winner/
Alepo Technologies Inc

Alepo AAA vs Open Source AAA Which is Better for Telecom Operators - 0 views

  •  
    Telecom operators face a critical decision when choosing between managed AAA and open-source AAA solutions. In this video, we delve into the pros and cons of each option to help you make an informed choice. Open-source AAAs are free, but are they viable for deployment? Managed AAAs like Alepo's provide benefits such as: - Enterprise-grade 24/7/365 support and services, ensuring unmatched reliability, whereas an open-source AAA fails to offer any support. - Customization capabilities tailored to operators' unique requirements, in contrast to the in-house expertise necessary for open-source AAA customization. - Ability to handle high-volume traffic and complex network environments, outperforming open-source AAA's scalability and optimization limitations. - Comprehensive support for IPv4, IPv6, Diameter protocol, CoA, and dunning portals, ensuring superior Quality of Service (QoS) compared to open-source AAA. - Seamless integration with multi-vendor networks and IT systems, reducing costs and time-consuming integration challenges associated with open-source AAA. - Robust security features, including data encryption, identity theft protection, and regular security updates, offering unmatched network security compared to open-source alternatives. To learn more about the benefits of a managed AAA, such as Alepo's, and how it can enhance competitiveness, reliability, and security, read our blog post: https://bit.ly/3rgSE1R #AAA #telecomAAA #networksecurity #freevspaid #telecom #AAAserver #telecomAAA #fixedbroadband #highspeedinternet #fttx
Alepo Technologies Inc

SaskTel's Lüm Mobile Deploys Alepo's Generative AI Virtual Agent - 0 views

  •  
    SaskTel's Lüm Mobile transformed customer service experience with Alepo's generative AI virtual agent. Alepo AI Virtual Agent is powered by generative AI technology.
Alepo Technologies Inc

Generative AI Virtual Agents: Enhancing Telecom Customer Service - 0 views

  •  
    Generative AI Virtual Agents transform telecom customer service. Boost CSAT, cut costs, and increase revenue with completely digital 24/7 omnichannel support.
Casey Wedge

Staying Connected with your customers with Unified Communications - 0 views

  •  
    Unified Communications ensure that you are connected to your partners and customers by utilizing your voice, email and conferencing services from one location. Fastblue provides you with the right product for your business ensure your customers and partners will be able to contact you across all of your devices. We give you the competitive edge by providing you with a dedicated Cloud service that connects all of your products in a fully integrated service.
Casey Wedge

Get Content Delivery Networks to Increase Business Accessibility - 0 views

  •  
    Content Delivery Networks is a network of thousands of servers spread globally that helps your business to grow. It secures your websites from undesired access or downloads and delivers content smoothly to all range of devices. Content Delivery scales perfectly for a small businesses to a large enterprise. Contact FastBlue today for a customized solution so that your visitors get the fastest page load times and best performance.
  •  
    Content Delivery Networks is a network of thousands of servers spread globally that helps your business to grow. It secures your websites from undesired access or downloads and delivers content smoothly to all range of devices. Content Delivery scales perfectly for a small businesses to a large enterprise. Contact FastBlue today for a customized solution so that your visitors get the fastest page load times and best performance.
1 - 20 of 73 Next › Last »
Showing 20 items per page