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Alepo Technologies Inc

Revolutionize Customer Service with Alepo TelcoBot.ai's AI Virtual Agent - 0 views

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    Welcome to the future of customer service with Alepo TelcoBot.ai's AI Virtual Agent. Powered by cutting-edge Generative AI, this advanced chatbot offers subscribers an unparalleled interactive experience. Say goodbye to the limitations of traditional chatbots. Unlike rule-based systems, AI Virtual Agent harnesses the power of Large Language Models (LLMs) to engage in deeply human-like conversations. It understands the nuances of each interaction, providing contextually relevant and dynamic responses. Watch the video to see how AI Virtual Agent masterfully handles various customer queries. Fine-tuned for specialized tasks, it excels in understanding and responding in natural language, making every interaction intuitive and effective. The AI adapts its persona in real-time, whether acting as a sales agent or customer support representative, personalizing the experience for each user. But the AI Virtual Agent doesn't just converse; it resolves. By seamlessly maintaining context and integrating with backend IT systems, it efficiently completes tasks, boosts customer satisfaction, and significantly improves first-call resolution rates. The results speak for themselves - high task completion and reduced escalations to human agents. Throughout every interaction, users' privacy and security remain paramount. Advanced security measures ensure that each conversation is safe and confidential, earning their trust with every engagement. Join us on the transformative journey where innovation meets interaction. Embrace the future of customer service with Alepo TelcoBot.ai's AI Virtual Agent and elevate the customer experience to new heights. To learn more about Alepo TelcoBot.ai, please visit https://bit.ly/453eTXL
Alepo Technologies Inc

Transforming Customer Experience (CX) with Generative AI (Gen AI) - 0 views

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    Boost customer experience (CX) with generative AI. Watch the webinar for expert insights on gen AI solutions that reduce churn, cut costs, and delight customers.
Alepo Technologies Inc

Webinar: Transforming Customer Experience and Embracing Generative AI - 0 views

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    Don't miss out on our upcoming webinar! Are you part of the 45% concerned about declining customer service? Join Lüm Mobile, a flanker brand of SaskTel Canada, and Alepo Technologies for an exclusive webinar in partnership with Cavell Group. Discover strategies to revolutionize customer experience (CX) in the Communications Service Provider industry! Gain insights into: Consumer sentiments surrounding CX The pivotal role of CX for consumers and brands alike Lüm Mobile's case study: embarking on an all-digital journey The game-changing potential of Generative AI in CX Plus, Cavell Group will share invaluable research on industry trends. Date: Wed, Jun 05 Time: 8:30 PM - 9:30 PM GMT+5:30 Register here: https://bit.ly/4duYKyV
Alepo Technologies Inc

Empower Your Customers with Alepo's Omnichannel Self-Care Solution - 0 views

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    Alepo's #Omnichannel #selfcare solution lets you introduce #AI #chatbots for social platforms, voice assistants, web and mobile support, and more. #OmnichannelStrategy boosts #customerexperience and #customerengagement, accelerates inbound sales and marketing leads, and lowers OPEX. Learn more: https://www.alepo.com/products-services/omnichannel-self-care/ #cxtransformation #Omnichannelselfcare
Alepo Technologies Inc

SaskTel's Lüm Mobile Deploys Alepo's Generative AI Virtual Agent - 0 views

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    SaskTel's Lüm Mobile transformed customer service experience with Alepo's generative AI virtual agent. Alepo AI Virtual Agent is powered by generative AI technology.
phone card

Ezcalls - 1 views

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    Personally Identifiable Information Personally Identifiable Information (“PII�) consists of information that can be associated with a specific individual or entity, or permits the individual or entity to be contacted either physically or online. This information includes, for example, a customer’s name, address, telephone number and e-mail address. Collection of Personally Identifiable Information EZCalls recognizes that any PII is very important to you, and that you should have a right to control the use and dissemination of that information. Therefore, EZCalls collects PII for a variety of purposes, all geared toward making your experience as a customer or prospective customer a positive one. EZCalls may collect and use Personally Identifiable Information for any of the following purposes:
Alepo Technologies Inc

The Telecom Industry in 2024: Key Trends to Watch - 1 views

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started by Alepo Technologies Inc on 22 Dec 23 no follow-up yet
Alepo Technologies Inc

Welcome to TelcoBot.ai - the future of telecom customer service! - 0 views

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    Dive into this video to discover how our generative AI platform is revolutionizing the telecom industry, supporting customer service agents, and enhancing user experience. Witness the power of the SmartTel (fictitious telecom) Agent Assist Bot in providing real-time data, automating tasks, upselling guidance, and so much more. From streamlining ticket classification to offering real-time sentiment analysis, TelcoBot.ai ensures unparalleled support for telecom operators. Also, guaranteeing no query is too complex and no concern goes unaddressed.
Alepo Technologies Inc

Become digital-first with Alepo Zero-Touch Network Solution - 0 views

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    Alepo's Zero Touch Network Solution enables operators to deliver a digital-first experience with their all-digital mobile networks, requiring minimum resources and no physical infrastructure.
Alepo Technologies Inc

BSS Transformation | Telecom OSS/BSS Transformation | Alepo - 0 views

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    Alepo's BSS Transformation lets service providers upgrade their legacy Business Support Systems (BSS) to a truly digital 5G-ready BSS stack, empowering them to deliver digital-first customer experiences and automate business processes. With a fully modular BSS, Alepo offers digital transformation options to suit every context: full-stack deployment for greenfield operators, complete replacement of a legacy stack, or adding adjunct systems that operate alongside legacy BSS in a phased approach.
Alepo Technologies Inc

Top four 5G revenue streams for Telcos - YouTube - 0 views

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    Operators are making massive network investments to roll out 5G. No doubt, 5G provides a huge opportunity for innovative ideas, services, and business models. But what revenue streams will ensure that CSPs can swiftly derive ROI? The consumer segment holds massive monetization potential, from high-speed offerings to last-mile connectivity. Operators can leverage data to provide unique and personalized experiences. Private networks have the potential to revolutionize the enterprise segment. They will help transform business operations and support a host of advanced use cases across industries. Operators can build a diverse ecosystem of partnerships, supported by new B2B, B2C, and B2B2X business models. Finally, building dedicated slices will help optimize the use of network resources, benefiting both the customer and service provider. How can telcos get the most out of these revenue sources and how can the 5G Core help? Read the full blog post: https://www.alepo.com/5g-revenue-streams-for-telcos/ #5G #Telcos #5GC #enterprise5g #iot #5GTechnology #networkslicing
Alepo Technologies Inc

AI Digital Self-Care Solution for Telecom | Alepo - 0 views

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    Alepo's AI-powered Digital Self-Care solution lets telecoms transform the customer service experience. Boost satisfaction, reduce costs, and drive revenue growth.
Covalense Digital Solutions

Telecoms Accelerate BSS Transformation with a 5G Digital BSS - 0 views

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    Unlock the power of 5G Digital BSS to accelerate BSS Transformation. Leverage future-ready Digital BSS to enhance customer experience and drive business growth.
anonymous

客户体验管理之案例分析与启示-客户关系管理CRM技术论文-佳工机电网 - 0 views

  • 客户体验管理之案例分析与启示 作者:AMT研究院 张艳 根据Bernd H·Schmitt在《客户体验管理》一书中的定义,客户体验管理(CEM,Customer Experience Management)是“战略性地管理客户对产品或公司全面体验的过程”,它以提高客户整体体验为出发点,注重与客户的每一次接触,通过协调整合售前、售中和售后等各个阶段,各种客户接触点,或接触渠道,有目的地,无缝隙地为客户传递目标信息,创造匹配品牌承诺的正面感觉,以实现良性互动,进而创造差异化的客户体验,实现客户的忠诚, 强化感知价值,从而增加企业收入与资产价值。 客户体验是本,客户满意是标。通过对客户体验加以有效把握和管理,可以提高客户对公司的满意度和忠诚度,并最终提升公司价值。本文就从上海虹桥机场的健怡可乐的成功案例出发,来分析客户体验管理的重要性及其与客户满意之间的重要关系。 上海虹桥机场的健怡可乐案例的分析 走进上海虹桥机场的候机大厅,旅客到处可以方便拿到客户满意度调查表,为了方便摆放调查表,管理当局还专门设计了柜架。而且,与首都机场前段时间在媒体上轰轰烈烈大叫大嚷调查客户满意相比,虹桥机场的满意调查表一直摆放在显眼之处已有多月了。管理当局显然打算将此作为一项长期的战略来对待。 经常在虹桥机场登机的旅客会注意到这样一件事:一夜之间,机场将提供给候机旅客的软饮料——健怡可乐全换成了变种的柠檬味健怡可乐。决策者可能以为,只要是健怡可乐,就应该没有什么区别。这种对客户体验的忽视在国人中可能问题不大,但对国际性商旅人士可能就是一个很不好的感觉。普通健怡可乐消费者是一个巨大的群体,而柠檬健怡可乐只是其中的一个很小的子集,如果不算成完全不同的群体的话,随意地替换服务内容,和我们机场服务众多的随意性一样,表明了客户不是经营的中心理念。国际消费者(包括越来越多的国内消费者)对品牌产品的忠诚度在这里的管理者脑中完全没有概念。盖洛普的吴涛博士曾撰文说出于对品牌的偏好,因为美西北航空公司不提供可口可乐只提供百事可乐所以他一直拒乘该航空公司。即使是同一公司的产品也是随意替换不得的,当年可口可乐推出新口味的产品替代传统的可口可乐,在世界上引起的强烈抗议迫使企业收回决定。虹桥机场的贵宾休息室如此随意地替换服务产品,肯定是既不能省钱,也不会节约任何其它资源的事,没有任何理由说明这是一个“单赢”的决策,当然更不用谈双赢了。 虹桥机场一直延续的客户满意度调查是否最终能发现这类问题,我们不得而知。问题的核心在于,机场的管理者对于客户(这里主要是高端客户,但对一般客户也差不多)的体验需求没有注意力与敏感性。对于客户的意见反馈更没有相应流程与改进机制。客户满意度不是一个应景的调查,而是一个战略。 客户体验与客户满意的关系 客户体验管理与客户满意度战略有些什么关系呢?我们可以从“以产品/客户为中心”、“注重过程/结果”、“意外惊喜/意料之中”等几个角度对这两个概念进行一些讨论。 1、客户满意关注的重点是产品 客户满意传统上关注的是在购买(消费)之后让客户觉得满意,而满意是客户将产品(或消费服务)的功能质量和自己的期望比较之后得到的,如果产品的功能质量高于期望,客户就会满意;反之就不满意。客户满意度调查通常从产品功能的角度来考虑客户希望什么、希望从产品中得到什么、产品的功能怎样?或服务的按时交付与订单整合性如何等。客户满意度模型侧重于对客户购买(消费)之后的综合满意程度进行度量,实际测评时问卷的设计、调查等也都是围绕产品来进行,最终改善的可能仅是产品。 2、客户体验注重的是客户 融合进客户体验内容后,人们会更多地从客户的角度出发(而不是从公司目前所能够提供的产品和服务出发),在真正理解客户更高层次需要的基础上,围绕产品(或服务)将带给顾客什么样的感觉、什么样的情感联系,以及产品或服务将如何帮助顾客与其他人等多种体验来进行,是对客户各种体验的全面考虑。 以汽车行业为例,随着科技的飞速发展,许多汽车在性能方面已趋于同质,与此同时,客户购车时在消遣、生活方式和地位等方面的考虑也日趋重要,但是这些客户心理方面的深层次因素却很少出现在目前的满意度调查表上,因此客户满意理论需要更多地“向后转移”,不断补充与体验相关的内容。事实上,V·Zeithaml等人早在1990年就提出了服务质量的几个测量维度,包括可靠性、响应性、确切性、同比性及有形性等。我们的研究表明可能多达十种维度可用来描述客户可以感知的情感体验。这些体验影响客户对企业的内心总体评价。 3、客户满意与客户体验的联系 客户满意度测量本身也无法包罗万象,或从根本上解决企业的终极目的,它应当和客户体验管理以及其它管理方式紧密结合。 客户满意通常与客户对一个企业的产品或服务的感知效果与其期望值相比较后所形成的愉悦或失望的感觉状态有关。客户满意/不满意有程度的区分,客户满意水平的量化就是所谓的客户满意度。根据客户满意度测评结果制定的客户满意战略应当以客户需求(包括潜在需求)为出发点,并在产品开发、产品功能及价格设定、售后服务以及整个客户接触互动过程中以客户满意为目标,分类设立改进目标,调整企业运营环节,不断提高顾客满意度。 客户体验管理要求全面考虑客户购买和消费过程中的各种体验因素,这些因素超越了众多客户满意度调查中所关注的产品、包装、售后服务等,而更多的是从客户角度出发,考虑导致客户满意的更深层次的因素,包括如何设计才能让客户对企业及其品牌产生良好的感觉、感受等。客户体验管理通过对购买和消费全过程中影响客户满意的因素进行全面分析并加以有效的控制,确保客户在各个接触点上获得良好的体验,增加客户为企业创造的价值,只有这样才能真正体现以客户为中心的理念。 从上述的案例和理论分析中,我们可以明确地看出:客户体验管理要求全面考虑客户购买和消费过程中的各种体验因素,这些因素超越了众多客户满意度调查中所关注的产品、包装、售后服务等,而更多的是从客户角度出发,考虑导致客户满意的更深层次的因素,包括如何设计才能让客户对企业及其品牌产生良好的感觉、感受等。通过对客户体验加以有效把握和管理,可以提高客户对公司的满意度和忠诚度,并最终提升公司价值。因此,在如今激烈的市场竞争中,企业要想获得竞争优势就必须关注客户体验和客户满意度的问题,就要把CRM的思想贯彻到企业应用策略中去,注重每一次的交互过程中客户体验对于企业将来的利润和收益的作用与影响,并且要优化客户体验,确保跨渠道和跨市场营销的正常运作。 作为一个企业的CEO,要考虑到如何最好地利用客户体验实现客户关系管理,把业务和技术策略的实施恰当地融入到客户群体中,强调客户处理模式与客户体验的结合。而且要注重客户体验的优化,因为客户体验的优化能确保这样的跨渠道和营销媒介的客户体验强化组织的基本价值主张和不同的业务得以实现。要成为真正的CEO,与潜在的资产净值提高相对,组织必须要决定给客户体验以适当的投资,还要确保它们能有技术的能力完成客户体验的优化以及平衡好它与业务之间的关系。从企业外来分析,这样能提高企业利润和最终的收益;从企业内部来分析,这样有助于平衡外部价值驱动因素和内部价值的实现,围绕客户的多渠道策略,改善客户体验,创造公司价值。
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