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Alepo's #Omnichannel #selfcare solution lets you introduce #AI #chatbots for social platforms, voice assistants, web and mobile support, and more. #OmnichannelStrategy boosts #customerexperience and #customerengagement, accelerates inbound sales and marketing leads, and lowers OPEX. Learn more: https://www.alepo.com/products-services/omnichannel-self-care/ #cxtransformation #Omnichannelselfcare

Customer demand for more digital and round-the-clock interactions with service providers continues to grow. Customers now expect 24x7x365 support, on the platforms and in languages of their choice, with more control over their accounts. Alepo's Omnichannel Self-Care helps operators provide all this and more.

A comprehensive digital BSS platform comprising convergent charging, billing, digital CRM, omnichannel self-care, partner management, and many more modules, enabling rapid delivery, monetization, and management of the latest communications services.

5G has massive innovation and monetization potential for service providers. The key to unlocking this potential is to implement a robust digital Business Support System (BSS). A digital BSS helps operators implement innovative business models. In fact, it's beneficial to modernize this infrastructure even before rolling out 5G, as it lets operators implement and monetize key 5G use cases even on previous-generation networks. A digital BSS overcomes the limitations of legacy BSS, helping service providers meet evolving customer demand for more digital services. It not only lets CSPs introduce differentiated services but also automate business processes. The digital BSS also provides an elastic, modern, and convergent system that can be virtualized. It also supports 5G capabilities such as real-time rating, metering, and charging for advanced digital services, monetization models like partner settlements (B2B2X), and more. Its top benefits include: ✔️ Phase-wise or rapid deployments ✔️ Accelerated monetization of use cases ✔️ Centralized product catalog management ✔️ Improved CRM ✔️ Efficient revenue management ✔️ Enhanced partner management ✔️ Automated omnichannel support Read the full blog post to learn about these benefits in more detail: https://bit.ly/3NTDmpc

Alepo's industry-leading 5G-ready Digital Business Support System (BSS) enables #telecom operators to digitize CX as they rapidly deliver, manage, and monetize #telecommunication services. It includes omnichannel self-care, convergent charging, billing, digital payments, partner management, and more. #DigitalBSS #businesssupportsystem #bss #ossbss #telecomsector