Skip to main content

Home/ TELECOM/ Group items tagged Customer Service

Rss Feed Group items tagged

Alepo Technologies Inc

Revolutionize Customer Service with Alepo TelcoBot.ai's AI Virtual Agent - 0 views

  •  
    Welcome to the future of customer service with Alepo TelcoBot.ai's AI Virtual Agent. Powered by cutting-edge Generative AI, this advanced chatbot offers subscribers an unparalleled interactive experience. Say goodbye to the limitations of traditional chatbots. Unlike rule-based systems, AI Virtual Agent harnesses the power of Large Language Models (LLMs) to engage in deeply human-like conversations. It understands the nuances of each interaction, providing contextually relevant and dynamic responses. Watch the video to see how AI Virtual Agent masterfully handles various customer queries. Fine-tuned for specialized tasks, it excels in understanding and responding in natural language, making every interaction intuitive and effective. The AI adapts its persona in real-time, whether acting as a sales agent or customer support representative, personalizing the experience for each user. But the AI Virtual Agent doesn't just converse; it resolves. By seamlessly maintaining context and integrating with backend IT systems, it efficiently completes tasks, boosts customer satisfaction, and significantly improves first-call resolution rates. The results speak for themselves - high task completion and reduced escalations to human agents. Throughout every interaction, users' privacy and security remain paramount. Advanced security measures ensure that each conversation is safe and confidential, earning their trust with every engagement. Join us on the transformative journey where innovation meets interaction. Embrace the future of customer service with Alepo TelcoBot.ai's AI Virtual Agent and elevate the customer experience to new heights. To learn more about Alepo TelcoBot.ai, please visit https://bit.ly/453eTXL
Casey Wedge

Get Conferencing Services according to your Businesses Unique Requirements - 0 views

  •  
    The continuously evolving economy has created the need for businesses to have a global presence. Try using the Conferencing services to create a virtual corporate office capable of reaching its employees, clients, and prospective customers in a very efficient and cost-effective manner. You can choose from Operator assisted, reservationless and web conferencing services. At ConnectHere we partner with top T1 provider like Intercall and PGI services and our team of experts provide you with a custom made conferencing solution that is of high quality, is scalable and flexible.
Casey Wedge

Get the Best Solutions for Data and T1 Internet Services at Connecthere - 0 views

  •  
    Connecthere offers the best T1 Internet Services like High Speed Internet and Data, Dedicated Internet Access, Ethernet & fiber Solutions, Hosting and Colocation, MPLS Services and Private Line Services. Connecthere provides Dedicated Internet Access through its network of Tier One Internet Service providers. It provides a proven track record of negotiating the best solutions and pricing for our customers telecommunications solutions custom tailored for the unique need of their business or industry and offers clients the best solutions that the industry can offer.
Field Engineer

Break-Fix Services - 1 views

image

it support IT-support IT-services freelancers engineers technicians

started by Field Engineer on 10 Jun 19 no follow-up yet
Alepo Technologies Inc

The Telecom Industry in 2024: Key Trends to Watch - 1 views

image

started by Alepo Technologies Inc on 22 Dec 23 no follow-up yet
Field Engineer

Field Engineer - Leader in Field Services - 19 views

image

field service IT support services smart hands

started by Field Engineer on 04 Oct 19 no follow-up yet
Casey Wedge

CenturyLink Internet Service Provides a Complete Range of Networking Services for Business - 0 views

  •  
    CenturyLink Data Networking Internet Port is a reliable and dedicated Internet access service over the advanced CenturyLink OC-192 Internet protocol (IP) network, one of the most sophisticated networks available. It offers an exceptional service level agreement (SLA) and some of the highest customer access speeds in the industry today.
Casey Wedge

High-Speed Internet Services with a Quick, Reliable and Dedicated Data Service - 0 views

  •  
    Fastblue provides the high-speed internet services that are scalable to grow with your increasing bandwidth needs and will connect you globally to your partners, customers and cloud. We offer our customers a low price guarantee and the ease of mind in knowing that their network provides a highly consistent and quality service backed by industry standard Service Level Agreements.
Alepo Technologies Inc

Top 7 benefits of a digital BSS, now and in 5G - 0 views

  •  
    5G has massive innovation and monetization potential for service providers. The key to unlocking this potential is to implement a robust digital Business Support System (BSS). A digital BSS helps operators implement innovative business models. In fact, it's beneficial to modernize this infrastructure even before rolling out 5G, as it lets operators implement and monetize key 5G use cases even on previous-generation networks. A digital BSS overcomes the limitations of legacy BSS, helping service providers meet evolving customer demand for more digital services. It not only lets CSPs introduce differentiated services but also automate business processes. The digital BSS also provides an elastic, modern, and convergent system that can be virtualized. It also supports 5G capabilities such as real-time rating, metering, and charging for advanced digital services, monetization models like partner settlements (B2B2X), and more. Its top benefits include: ✔️ Phase-wise or rapid deployments ✔️ Accelerated monetization of use cases ✔️ Centralized product catalog management ✔️ Improved CRM ✔️ Efficient revenue management ✔️ Enhanced partner management ✔️ Automated omnichannel support Read the full blog post to learn about these benefits in more detail: https://bit.ly/3NTDmpc
Alepo Technologies Inc

Webinar: Transforming Customer Experience and Embracing Generative AI - 0 views

  •  
    Don't miss out on our upcoming webinar! Are you part of the 45% concerned about declining customer service? Join Lüm Mobile, a flanker brand of SaskTel Canada, and Alepo Technologies for an exclusive webinar in partnership with Cavell Group. Discover strategies to revolutionize customer experience (CX) in the Communications Service Provider industry! Gain insights into: Consumer sentiments surrounding CX The pivotal role of CX for consumers and brands alike Lüm Mobile's case study: embarking on an all-digital journey The game-changing potential of Generative AI in CX Plus, Cavell Group will share invaluable research on industry trends. Date: Wed, Jun 05 Time: 8:30 PM - 9:30 PM GMT+5:30 Register here: https://bit.ly/4duYKyV
anonymous

Verizon 4Q Profit Drops 38 Percent; Wireless Sales Up; Data ARPU Increases 63 Percent - 0 views

  • Verizon 4Q Profit Drops 38 Percent; Wireless Sales Up; Data ARPU Increases 63 Percent Posted by David Kaplan Mon 29 Jan 2007 08:58 PM PST Updated below, with details from conference call: Verizon (NYSE: VZ) on Monday reported a 38 percent drop in 4Q profit after divesting several businesses, but the telco added 2.3 million net wireless subscribers during the last three months of 2006. Including the 2.3 million net customers added, the company’s Verizon Wireless business saw its U.S. subscriber base reach 59.1 million, up 15 percent from the same time a year ago. Other highlights included: -- The telecommunications giant had net income of $1.03 billion, or 35 cents a share, for the quarter, down from $1.66 billion, or 59 cents a share, a year ago. -- Verizon’s broadband FTTP network—over which customers receive FiOS Internet and FiOS TV services—passed a total of more than 6 million premises by the end of 2006. -- Revenue in the latest quarter rose 26.1 percent to $22.6 billion. -- On the data side (which includes mobile content, among other things) revenues doubled over the previous year, contributing $4.5 billion in revenues in 2006.  In Q406, data revenues were 15.8 percent of all service revenues, up from 9.8 percent in Q505.  Data service ARPU in Q4 increased by 63 percent over the year-ago quarter.  The company had 34.3 million retail data customers in December—a 44 percent increase over Q405. -- Data made up $7.91 of total service ARPU, up substantially year over year, and $0.75 sequentially. -- About 35% of data revenue comes from business-focused applications. Revenues from its Internet access and e-mail products increased 120% year over year, and more than 50% of its data revenue growth comes from services other than messaging, primarily EVDO-based. -- During Q4, Verizon Wireless customers exchanged 17.7 billion text messages—which it says is a company and industry record (not sure why they claim that)—and 353 million picture/video messages.  Customers also completed more than 78 million downloads of games, ringtones, ringback tones and exclusive content.
Alepo Technologies Inc

Empower Your Customers with Alepo's Omnichannel Self-Care Solution - 0 views

  •  
    Alepo's #Omnichannel #selfcare solution lets you introduce #AI #chatbots for social platforms, voice assistants, web and mobile support, and more. #OmnichannelStrategy boosts #customerexperience and #customerengagement, accelerates inbound sales and marketing leads, and lowers OPEX. Learn more: https://www.alepo.com/products-services/omnichannel-self-care/ #cxtransformation #Omnichannelselfcare
Casey Wedge

T1 Internet Lines are Great for Business with Rural Location - 0 views

  •  
    T1 Internet Lines are great for any business that might have a rural location, or for any company that might be ineligible for Fiber or Ethernet services. T1 Internet Line can be integrated into a MPLS service incorporating the customer site into the larger network and also play a big role in companies that are using VoIP or SIP technologies. The guaranteed speed is important to ensure that the voice packets are delivered in a quality manner.
  •  
    T1 Internet Lines are great for any business that might have a rural location, or for any company that might be ineligible for Fiber or Ethernet services. T1 Internet Line can be integrated into a MPLS service incorporating the customer site into the larger network and also play a big role in companies that are using VoIP or SIP technologies. The guaranteed speed is important to ensure that the voice packets are delivered in a quality manner.
Casey Wedge

Staying Connected with your customers with Unified Communications - 0 views

  •  
    Unified Communications ensure that you are connected to your partners and customers by utilizing your voice, email and conferencing services from one location. Fastblue provides you with the right product for your business ensure your customers and partners will be able to contact you across all of your devices. We give you the competitive edge by providing you with a dedicated Cloud service that connects all of your products in a fully integrated service.
Alepo Technologies Inc

Enterprise Self-Service (ESS) Portal | Telecom ESS Portal | Alepo - 0 views

  •  
    Alepo Enterprise Self-Service (ESS) Portal offers a convergent platform to easily onboard, manage, monitor, and control enterprise customers. The digital interface of Alepo ESS Portal helps enterprises to gain better business visibility and control over their connections and networks. The ESS portal makes enterprises self-sufficient, offers enhanced BI and monitoring mechanisms, and provides role-based flexibility for successful business operation.
Alepo Technologies Inc

Private 5G versus WiFi 6: will there be a winner? - 0 views

  •  
    For many years, WiFi networks have been augmenting legacy cellular networks. They've help extend connectivity in spaces where cellular coverage wasn't possible. They've also provided a host of revenue-driving benefits for service providers with use cases like WiFi offload, VoWiFi, and the opportunity to partner with affiliates and businesses. Is private 5G set to change that? Private 5G is designed for custom enterprise use cases that require high bandwidth, speeds, reliability, and ultra-low latency over a dedicated and secure network. It can be deployed in manufacturing units, stores, malls, parking lots, and much more. Private 5G provides certain advantages that far exceed those of WiFi, especially in larger and/or outdoor venues. But the new-generation WiFi 6 is a worthy contender. It enables more efficient networks for multiuser access, support for existing WiFi-enabled devices, and the advantage of being an incumbent and easy-to-use technology. Service providers and their customers stand to benefit from both technologies - even by using them in tandem. Learn more about the capabilities and benefits of private 5G and WiFi 6: https://www.alepo.com/private-5g-versus-wifi-6-will-there-be-a-winner/
Alepo Technologies Inc

Alepo AAA vs Open Source AAA Which is Better for Telecom Operators - 0 views

  •  
    Telecom operators face a critical decision when choosing between managed AAA and open-source AAA solutions. In this video, we delve into the pros and cons of each option to help you make an informed choice. Open-source AAAs are free, but are they viable for deployment? Managed AAAs like Alepo's provide benefits such as: - Enterprise-grade 24/7/365 support and services, ensuring unmatched reliability, whereas an open-source AAA fails to offer any support. - Customization capabilities tailored to operators' unique requirements, in contrast to the in-house expertise necessary for open-source AAA customization. - Ability to handle high-volume traffic and complex network environments, outperforming open-source AAA's scalability and optimization limitations. - Comprehensive support for IPv4, IPv6, Diameter protocol, CoA, and dunning portals, ensuring superior Quality of Service (QoS) compared to open-source AAA. - Seamless integration with multi-vendor networks and IT systems, reducing costs and time-consuming integration challenges associated with open-source AAA. - Robust security features, including data encryption, identity theft protection, and regular security updates, offering unmatched network security compared to open-source alternatives. To learn more about the benefits of a managed AAA, such as Alepo's, and how it can enhance competitiveness, reliability, and security, read our blog post: https://bit.ly/3rgSE1R #AAA #telecomAAA #networksecurity #freevspaid #telecom #AAAserver #telecomAAA #fixedbroadband #highspeedinternet #fttx
1 - 20 of 55 Next › Last »
Showing 20 items per page