SociaLens

Interesting on many levels. First is the fact that this entire agency works on big projects in a sort of competition. Second is that a smaller group of employees used email to self-organize a critique (however sophomoric) of the teams of creatives. Third is the danger that one person's lack of digital fluency (he hit the wrong button), or perhaps the organization's lack of digital fluency (could they have been having these discussions on a less-private medium than email?) presented. The fourth is the fact that a powerful/dangerous/fortuitous sort of serendipity emerged. 

The principles of sustainability need not be at odds with a classic education in business, since environmental and poverty issues likely will be among the biggest challenges for tomorrow's leaders of industry, according to published research from a University of Illinois expert in poverty and subsistence marketplace behaviors.

Guest Blogger How Zappos makes social media a part of its company culture By Guest Blogger on January 10, 2011 | 1412317 Commentshttp%3A%2F%2Fsmartblogs.com%2Fsocialmedia%2F2011%2F01%2F10%2Fhow-zappos-makes-social-media-a-part-of-its-company-culture%2FHow+Zappos+makes+social+media+a+part+of+its+company+culture2011-01-10+13%3A32%3A19Guest+Bloggerhttp%3A%2F%2Fsmartblogs.com%2Fsocialmedia%2F%3Fp%3D14123 * * Share94 * * * Email * * Share94 * * * Email This post was written by SmartBrief technology editor Susan Rush. When it comes to social media, Zappos.com just gets it. Social media is not just a business strategy, it should be part of the culture, said Zappos' Thomas Knoll during the "Social Media in Action: Philosophies, Strategies and Tactics That Consistently Win" panel discussion at the International Consumer Electronics Show on Friday. Knoll said too much emphasis is often put on the "media" part of social media, adding that he is "a much bigger fan of the social part." The goal of social media is to connect and build relationships with customers.

I was delighted to have presented at the Colorado Learning and Teaching with Technology conference at the University of Colorado yesterday. This was my second

"No executive can afford to be a Luddite and dismiss all new media. Sometimes it's exactly the right way for you to spend your time (especially if you're "on the way up" and need to build your profile). But too many leaders dive in without thinking through the costs of social media (what else could you be doing with your time?). After all, in this crowded media landscape, sometimes what matters most isn't your use of 21st century technologies. Instead, it's the forgotten 19th century arts (handwritten notes, personal phone calls, and high-quality personal meetings) that can have the greatest impact." Dorie's article misses two important reasons that leaders might need to include social media as part of their activities: 1) Good leaders understand culture, and social media are an important part of culture 2) Good leaders understand media and their effects on how humans organize. Understanding, especially where media are concerned, is best gained through participation. If they were to take Dorie's advice, Napoleon probably wouldn't have read newspapers, Winston Churchill wouldn't have listened to radio, and JFK wouldn't have watched television.

Businesses who focus on numbers can easily end up privileging short-term profits over long-term sustainability, employee productivity over engagement, and exploitation rather than innovation. These actions can end undermine the organizational strategy, and even the overall mission. Rather than serving as the ends-what the business is all about-the numbers (and qualitative metrics as well) need to be used as a means to measure of how well the organization is achieving both its short-term and long-term strategic goals, and ultimately how well the mission is being accomplished.

The average life expectancy of a human being in the 21st century is about 67 years. Do you know what the average life expectancy for a company is? Surprisingly short, it turns out. In a recent talk, John Hagel pointed out that the average life expectancy of a company in the S&P 500 has dropped precipitously, from 75 years (in 1937) to 15 years in a more recent study. Why is the life expectancy of a company so low? And why is it dropping? Many of these companies are collapsing under their own weight. As companies grow they invariably increase in complexity, and as things get more complex they become more difficult to control. The secret, I think, lies in understanding the nature of large, complex systems, and letting go of some of our traditional notions of how companies function.

Location based social network Foursquare celebrated 10 million registered users yesterday but how are businesses and organizations using the platform? I wrote a year ago next month about the incredible potential offered by Foursquare accounts for organizations: following a Foursquare page as a user is like opting-in to view the world through the lens of that organization's geo-annotations. It can be awesome. (My favorites? History Channel and Eater.) Are businesses getting into it? For one perspective on that question, I extracted some data from the 128 most recent Foursquare Pages that have been created. The 128 most recent Foursquare Page holders have added 728 tips in 311 cities so far. They've amassed a total of over 8,000 Foursquare followers and they came in with some social media experience as well: those organizations already had an aggregate of over 800,000 Twitter followers.

The White House announced this weekend that President Obama would make it clear which tweets were by him and which were by staffers. It's a nod to the coming campaign, as well the fallout from the Rep. Anthony Weiner scandal.

I am not Jonathon Paige. There is no Jonathon Paige. There is no SummerHoopScoop. In fact, there never was. A little over two months ago the college basketball season ended and the long off-season of recruiting events and commitment speculation began. Messageboards and popular basketball news sources began to populate with recruiting interviews, videos, news stories, and rumors. The summer circuit circus began and college basketball fans dug in for the slow rolling waves of recruiting information to parse through. Of course, the real issue is-- who's information can be trusted? Sometimes it feels to fans like recruiting services and "experts" are just sorting through twitter feeds and regurgitating third-hand information. However, a funny dynamic develops as a result. When a recruiting "source" brings good news to a fan base, it is instantly credible and plenty are willing to defend the source with recollections of previous information provided that proved correct. When a recruiting source brings bad news, it is open season. "Never heard of this guy"... "probably some opposing fan base's blogger" .... "I doubt he knows what he is talking about." In short, fans believe what they want to believe. So, out of boredom and sincere interest in the relationship between the internet, recruiting services, and consumers, I created Jonathon Paige.

According to new statistics from analytics firm Flurry, the average mobile user now spends 9% more time using mobile apps than the Internet. That's 81 minutes per day for mobile apps versus 74 minutes per day spent surfing the Web (both desktop and mobile). But mobile apps haven't always been more popular than the Web, says Flurry. Only last year, these positions were reversed, with users spending 43 minutes on apps versus 64 minutes on the Web.

The FBI has long been known for its straightforward "Just the facts, ma'am" approach, an image reinforced by Director Robert S. Mueller III's stoic presence and reluctance to court the media. But in a sign that the online revolution is infiltrating that most traditional of agencies, the bureau unveiled Monday a publicity campaign featuring public service announcements in 14 cities and billboards in New York's Times Square, along with a heavy dose of Facebook, YouTube and Twitter.

Social software helped TEVA Pharmaceuticals shrink its manufacturing cycle time by 40% between January and April -- when the company's Oracle ERP apps couldn't keep up with unpredictable market conditions.

Feedback loops are how we learn, whether we call it trial and error or course correction. In so many areas of life, we succeed when we have some sense of where we stand and some evaluation of our progress. Indeed, we tend to crave this sort of information; it's something we viscerally want to know, good or bad. As Stanford's Bandura put it, "People are proactive, aspiring organisms." Feedback taps into those aspirations. But maybe requiring people to do a little work-to stick accelerometers around their house or plug a device into a wall socket-is just enough of a nudge to get our brains engaged in the prospect for change.

The daily email deluge is the scourge of productivity, but how can you stem the tide? Over at Six Pixels of Separation, Twist Image president Mitch Joel offers his tips for handling email overload. His advice goes over some ground we've covered about before, such as using rules and folders/labels, but one tip really stood out to me: You should tell people in your emails how to work with you.

Businesses that hoard information in their head office and keep staff in the dark on important metrics risk falling behind their competitors, according to MIT business guru Jeanne Ross. For organisations to fully benefit from this information, they need to share it with their staff, customers and business partners, she said. Once these groups get hold of such information, they can use it to take decisions that will boost the business. Customer service reps with a raft of data are more likely to be able to answer customer queries without having to refer the customer on, for example, and in the process save the company both time and money. But instead of spreading this information around, businesses have a tendency to keep it in head office and share it between a small pool of managers, who use it to run the business from the centre.

The AT&T Tech Channel is featuring a 1950′s Western Electric film on how to dial a telephone without out the assistance of an operator.

Alexis de Tocqueville observed nearly 200 years ago that American civic associations served as "schools of democracy" where members learned the skills of citizenship. A recent study by Indiana University faculty member Matthew Baggetta and several colleagues suggests that such organizations are more effective if they embrace that Tocquevillian role. The study found that associations that invest in recruiting, training and engaging volunteer leaders do a much better job than others of representing the interests and beliefs of their members -- even if they lack extensive resources for advocacy -- said Baggetta, assistant professor in the School of Public and Environmental Affairs at IU Bloomington.

Freedom and personal autonomy are more important to people's well-being than money, according to a meta-analysis of data from 63 countries published by the American Psychological Association.

When consumers think about the groups they belong to, they recall ads better, according to a new study in the Journal of Consumer Research.