Group items tagged

Though this study is informative and interesting, there are some serious limitations that should be taken into account if we are to generalize its results to all situations of collective action (like organizations). We may do a longer writeup some time in the future, but here are a few questions that it raises: Oh, and here is a link to the original paper: http://ow.ly/3VaS4 -----Is this a problem of the technology, or of fluency with the technology?---- "This is the danger with lean media, and is especially frustrating because it implies that if a willingness to cooperate can be effectively conveyed to other group members-perhaps an easier problem to fix than curing opportunistic intent-the problems of non-cooperation..they just did not know if they could rely on others to reciprocate." (p. 119) These conclusions suggest that fluency with a medium and the norms of communication through that medium may play a significant role in trust. In other words, if i am not good at communicating my intent to cooperate within the limitations of any medium (including face-to-face speech), i will have a hard time building trust. ----Are all digital media still as "lean" as email was in 2005?--- This study bases its concept of "media richness" on 1986 work by Daft and Lengel which suggested a continuum of media richness that contains face-to-face on the "rich" end and things like reports on the "lean" end. The assumption that social media, MMORPG's, digital collaboration platforms, etc are also at the lower end with email is very, very questionable.  ----Can we generalize the behavior of business students to all situations of collective action?---- The participants were all upper-level business students from the early 2000's, who are socialized and train to deal with colle

----Norms of anonymity may have changed since 2005---- There seems to have been an increase in people using digital technologies (especially social media) as a way to build their identity, rather than anonymize it. In fact, services have sprung up to provide people with personal landing pages (http://lifehacker.com/#!5534456/five-best-personal-landing-pages). If this is true, then there is likely a corresponding pressure to build and maintain trust in a world of digital trails and easy search.

Interesting on many levels. First is the fact that this entire agency works on big projects in a sort of competition. Second is that a smaller group of employees used email to self-organize a critique (however sophomoric) of the teams of creatives. Third is the danger that one person's lack of digital fluency (he hit the wrong button), or perhaps the organization's lack of digital fluency (could they have been having these discussions on a less-private medium than email?) presented. The fourth is the fact that a powerful/dangerous/fortuitous sort of serendipity emerged. 

In this post, we pick apart a conversation about the new PR skills to show how these relate to the six digital fluencies we have identified in our research. 

"Alongside this, we wanted to gauge wider views across the sector into charities' use of digital and how else they think it could help them. So today we're launching the results of our Charity Digital Survey at our sold out Charity Digital Summit, part of our Google funded programme of technology events for charities. Many of the 334 charity sector professionals who responded to the survey view digital as essential to their work, but fear they could miss out on opportunities for fundraising and income generation due to a lack of digital skills."

Digital divide persists in Canada, both in access and Internet fluency

Winona Ryder claims that she is afraid of the Internet. While she may be partially joking about her fear that by using Google she may end up accidentally becoming part of Al Qaeda, it is an interesting example of how people's mental models can get in the way of developing digital fluency.

Wired interview with Sherry Turkle about her new book "Alone Together." What she is talking about here (though she does not say it explicitly) is the need for fluency - to know when and why to use digital technology as opposed to just how and what. 

U.S. Commerce Secretary Gary Locke today announced the launch of a new government initiative aimed at promoting digital literacy resources and collaboration. The federal Digital Literacy Initiative represents a major advance toward implementing the Knight Commission's recommendations for enhancing the information capacity of individuals through new collaborations, public policies and investments in technology. The centerpiece of the initiative is the DigitalLiteracy.gov portal, an online hub for librarians, educators, and other digital literacy practitioners to share content and best practices. It recognizes that Americans cannot compete globally without the skills and understanding to use technology and information effectively.

I have always believed that collaboration is most meaningful when you are really creating something together and when you are sharing your thoughts before they are finished products. If I am only willing to show you something that is a polished document, you might edit or change it a little, but you are not really doing it with me. People have to trust each other to do that. It is risky to show people your unfinished thoughts. Technologies for a long time could let you do that; people did not always do that. Social software, to the extent that it is helping people build trust and be comfortable with more casual, lightweight communications, could make it possible for more of our attempts at collaboration to be real collaboration.

Every day, Google run a daily puzzle on Wired GeekDad challenging the geeky masses with a search puzzle. The previous day's answer is posted when the new puzzle is published. 

Businesses that hoard information in their head office and keep staff in the dark on important metrics risk falling behind their competitors, according to MIT business guru Jeanne Ross. For organisations to fully benefit from this information, they need to share it with their staff, customers and business partners, she said. Once these groups get hold of such information, they can use it to take decisions that will boost the business. Customer service reps with a raft of data are more likely to be able to answer customer queries without having to refer the customer on, for example, and in the process save the company both time and money. But instead of spreading this information around, businesses have a tendency to keep it in head office and share it between a small pool of managers, who use it to run the business from the centre.

here is bipartisan support for SOPA and the like. Not universal support, mind you, but bipartisan. Why? Dan Nguyen thinks he knows why: They all suffer from the same brand of earnest ignorance.

Companies that build systems that people use have power. But they have to be very very very careful about how they assert that power. It's really easy to come in and try to configure the user through force. It's a lot harder to work diligently to design and build the ecosystem in which healthy norms emerge. Yet, the latter is of critical importance to the creation of a healthy community. Cuz you can't get to a healthy community through force.

Executives expect that new digital tech will transform their businesses, but admit their companies are far from prepared. (via @McKinsey)