Oracle Media Resource

As retailers manage an increasingly complex array of customer segments and channels, success hinges on simplifying and optimizing mission-critical operations

The conference also served as an industry coming-out party for several companies. First, Oracle's acquisition of the MICROS Systems solutions for hospitality and retail, which will Oracle Retail's functionality to include applications for brand compliance management, loss prevention, order management, order brokering, and workforce management, helping customers realize a more extensive - and more profitable - "commerce anywhere" business model.

The National Retail Federation Conference and Expo, which took place in New York this week, is an annual opportunity for retailers to tap into the latest technologies for improving everything from customer analysis to inventory management...

Kohl's has overhauled its core merchandising, inventory, and pricing operations with a new retail merchandise operations management solution from Oracle. The platform will allow the department store retailer to gain one view of its inventory to better serve customers across channels, and to simplify its business user experience.

Kohl's and John Lewis are focusing on creating smarter stores with the help of Oracle Retail. Kohl's has implemented Oracle solutions throughout its 1,100 stores.

Good Morning. Kohl's Corp. views the digital wallet as much more than a payments system. The retailer is betting that its loyalty program, which features a mobile, digital wallet inside the Kohl's app, will provide a key competitive advantage for this holiday season and beyond, and help make up for a bleak third quarter. A pilot program across 300 stores in 2013 and 2014 produced about 10 million enrollees in the loyalty program, CIO Janet Schalk told CIO Journal's Steven Norton. Since launching nationwide in early October, that number has doubled to 20 million. Most technology payments providers solely focus on payments, says Ratnakar Lavu, Kohl's EVP for digital technology. While he doesn't deny the importance of payments, he says "there's really no one who's doing something related to offers or rewards." Kohl's has redesigned its website and mobile apps, implemented Oracle Corp. systems to handle inventory and pricing, and is testing a new point-of-sale system. It also has rolled out "buy online, pick up in store" options at some stores, and is shipping products from about 800 locations. Eventually, Kohl's may look to integrate its loyalty program with its payments systems. The company has built systems that will take different kinds of payments and integrate with other mobile wallets in the marketplace.

The retailer is betting its loyalty program, which features a mobile wallet inside the Kohl's app, will provide a key competitive advantage for this holiday season and beyond, and help make up for a bleak third quarter.

Fashion retailer Forever 21 has teamed up with Oracle Retail to help predict what consumers will want to purchase. Forever 21 will now use Oracle's merchandise planning and optimization solutions in 600 new stores in order to better prepare associates for consumers' wants and needs.

Forever 21, which now ranks as the fifth largest specialty retailer in the United States, is taking advantage of Oracle's advanced optimization technology and using Oracle Retail Merchandise Planning and Optimization solutions to help predict demand and align its assortments to meet the expectations and demands of its customers.

Fast fashion retailer Forever 21 is using Oracle Retail Merchandise Planning and Optimization solutions to better predict demand and align assortments to customer preferences and expectations.

Internet Retailer - "The Oracle Retail solution gives us a blueprint of where the assortment is going to lead us," said Robert Kim, vice president, Planning and Allocation, Forever 21. "Seeing the past performance by segment and looking at color penetration and fashion attributes is in itself a giant step forward, and the data can be sliced and diced in a way that is meaningful for our merchants. Oracle took a very complicated model and made it user-friendly. We expect to gain more insight and deliver an even better product assortment for our customers as we expand our use of the Oracle Retail solution."

"Oracle's MICROS RES 5.4 allows TGI Fridays to manage the various aspects of running a restaurant, from tableside ordering to traffic and queue management, all from one solution and in a much more cost-effective way. It also puts the technology in the hands of the Fridays people, preserving the experience they can offer guests, rather than using tabletop technology that would reduce their interactions. The device also improves the table wait time and helps regulate the pace of orders sent to the kitchen."

"Oracle's MICROS RES 5.4 allows TGI Fridays to manage the various aspects of running a restaurant, from tableside ordering to traffic and queue management, all from one solution and in a much more cost-effective way. It also puts the technology in the hands of the Fridays people, preserving the experience they can offer guests, rather than using tabletop technology that would reduce their interactions. The device also improves the table wait time and helps regulate the pace of orders sent to the kitchen."