7 Named Leaders in Forrester Wave of CRM Suites for Midsize Organizations - CRM Magazine - 0 views
A Healthy Dose of User Adoption - 0 views
Oracle CRM On Demand Turns 18 - 0 views
Oracle Announces CRM On Demand 19 - 0 views
IDC Forecasts Global CRM Market to Grow by More Than $1.3 Billion in 2011 - 0 views
Oracle Releases a Social Services Suite - destinationCRM.com - 0 views
Oracle Debuts CRM On Demand Release 20 - 0 views
Oracle Expands in Social and the Cloud - 0 views
Oracle Knowledge 8.5 Adds Context to Customer Interactions - 0 views
The Year of Preference Management - CRM Magazine - 0 views
Eloqua Sets Its Sights on B2C Market - 0 views
The 2012 CRM Market Leaders - 0 views
Oracle Recognizes the Need for Change - 0 views
Oracle's Latest Branding Initiative - 0 views
Oracle Releases RightNow Cloud Service Update - 0 views
Oracle Commerce Undergoes Product Upgrade - CRM Magazine - 0 views
Destination CRM - Schools Need to Rethink Their CRM - 0 views
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The September 1 issue of Destination CRM included an article highlighting how colleges and universities are not taking full advantage of CRM technology. The article improving student experience and retaining current students as reasons for deployment, but few schools are using CRM to do this. The article includes comment from Joe Burkhart, Director of Higher Education Solutions, Oracle who notes that schools are looking at taking care of existing students - from the admissions office to financial aid to dining halls. Further, the article discusses the growing use of technologies like live chat and web self-service. Of note, the article discusses how DeVry University uses Oracle's RightNow cloud solutions to provide current and prospective students with fast, accurate answers to their questions. It includes comment from Dave Trafton, DeVry's online student service manager, who notes that Oracle RightNow has helped the school become more responsive to student needs. The article also includes comment from David Richter, U.S. Sales Director for Higher Education Service Automation, Oracle who notes that only a handful of schools currently marry student data with their CRM systems.
Marketers Sound Off on Digital Enterprise Issues - 0 views
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