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louwnaw

Commentary by Louwna on ConceptShare as suggested by Craig J/ - 1 views

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    ConceptShare is cleverly pursuing like-minded partners at a time when web-based software concepts are becoming exceedingly popular. Partnerships increase the visibility of both parties. **ConceptShare teamed up with Vimeo to create free, basic and advanced tutorials to learn how to use this product prior to purchasing.[1] **Email clients are teamed up to create co-op workspaces by a built in, email system that automatically parse the email list and send invitations to the list members.[1] **Alliance with the Adobe users, multipage PDF documents can be imported which make brochure, instruction pages and other multi-page documents easy to collaborate on. [1] **ConceptShare and Marketbright; a marketing automation platform, teamed up in a mutually beneficial relationship. Creative and marketing professionals can liaise on marketing and advertising campaigns. [1] Retrieved on 5/4/2010 from:http://www.conceptshare.com/tutorials.html [2] Scott , 2010. Marketbright and ConceptShare launch partnership. Retrieved on 5/4/2010 from: http://www.thoughtballoons.net/
Joanne Sinadinovic

Blogging - Collaborative Blog! - 8 views

online-collaboration

started by Joanne Sinadinovic on 14 Apr 10 no follow-up yet
Joanne Sinadinovic

Collaborative Knowledge Management (cKM) - 6 views

online-collaboration

started by Joanne Sinadinovic on 14 Apr 10 no follow-up yet
Tracy Maurer

Web SMS Service, Mobile Phone Marketing & Advertising, Bulk SMS Australia - 1 views

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    Burst SMS is a pay as you use web based instant messaging service that is marketed as a 'private label SMS marketing tool' for responsible mobile marketing and advertising [1]. The service can be accessed remotely from any external online source and offers instant messaging facility in both single and multiple SMS sending modes, to just about anywhere in the world [2]. It is a system that can be rebranded to fit any companies profile and is touted as being wholly SPAM compliant with a built in industry compliant opt-out system [3]. The system has the following features: · Web based SMS delivery to one or many recipients · Cheap SMS rates - within Australia 8.8 cents per SMS. Elsewhere in the world 7.2 - 15.8 cents per SMS. · Marketing application - offers up to 250 SMS messages per minute, within 10 seconds. Includes an opt-out code. · Delivers reports · SMS reseller offering, with a white label web SMS system · Provides quick and easy communication within a business - facilitates team communication. · Unlimited number of contacts · Use of a keyboard to send messages rather than a predictive text pad. · Personalise text messaging to multiple contacts by using the [firstname] variable [4]. · Sits as a bookmark in your toolbar - no login required · Multiple personalising features - schedule reminders, favourites list, use personal mobile number identifier to elicit a response. · Sends out updates, alerts, reminders, promotional messages, confirmations etc. · Sends pictures, video's and audio. The value of using such a system for collaborative purposes is found in its ability to contact, and send personalised messages to, multiple people at one time in order to relay updates, new ideas, and changes in schedules simply and effectively, which saves time, money and concern [5].
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    References for BurstSMS: [1] CrunchBase (2008) Burst sms. Retrieved on 13th April 2010 from http://www.crunchbase.com/company/burst-sms [2] BurstSMS (2010) Web SMS Service. Retrieved on 11th April 2010 from http://burstsms.com/home [3] MobileMarketing Magazine (2010) Burst SMS Offers Opt-out Advice. Retrieved on 13th April 2010 from http://www.mobilemarketingmagazine.co.uk/2010/01/burst-sms-offers-optout-advice.html [4] BurstSMS blog (2010) 10 ways the Burst Web SMS Bookmarklet can make your text messaging life easier. Retrieved on 13th April 2010 from http://blog.burstsms.com/10-ways-the-burstsms-bookmarklet-can-make-you [5] MattE (2010) How a school kept parents happy using SMS. Retrieved on 13th April 2010 from http://www.plusone.com.au/diary/2010/03/17/how-a-school-kept-parents-happy-using-sms/
Ellen Summers

Tinychat - Free Online Group Video Chat Service - 1 views

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    TinyChat is a web-based audio and video communication platform. It enables users to create group video chats or one-to-one (p2p) private video chats. With the group chats disposable or permanent rooms can be created with a simple URL for up to 400 participants and 12 live video streams. For the p2p video chat no sign up is necessary. It is secure and when the two people go to the same URL they are connected automatically and the call begins [1]. It doesn't require any downloads or plug-in's, and works on any browser and operating system [2]. TinyChat is a very social tool and can be connected with Facebook [4]. Now it has recently integrated with YouTube [5] for videos, Etherpad [6] for document collaboration and Flockdraw[7] for whiteboard features [2]. With YouTube, the administrator of the chat controls where to start, pause and end the video. Integrating Etherpad into a chat is simple and everyone in the chat can discuss a particular document while using Etherpads features as well as TinyChats. The document can also be saved and reopened in future video chats. Flockdraws whiteboard feature is similar to using Etherpad, but rather than using a document you can draw, paint, erase and write. With all these collaborative features TinyChat could become essential for any business that is spread globally [3]. [1] TinyChat. (2010). TinyChat. Retrieved April 16, 2010, from http://tinychat.com/about.html [2] Crunchbase. (2010). TinyChat. Retrieved 16 April, 2010, from http://www.crunchbase.com/company/tinychat [3] Rao, L. (2010). TinyChat Upgrade brings Etherpad, Whiteboard and YouTube Intergrations. Retreived 16 April, 2010, from http://techcrunch.com/2010/02/05/ti
Anamaria R

Online Project Management Software | Copper Project - 2 views

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    In 2002, Element Software an Australian-based company first released Copper. It is a "web-based project management software tool used by creative teams across the globe to manage their clients, tasks, projects, contacts and files." (Prendergast, 2009) Well known companies such as Sony Pictures, Apple and Mercedes Benz USA make use of Copper in their business. Copper is a project management tool specially created and designed for creative teams, (Element Software, 2009) to allow them to collaborate all information and data related to a particular project into one central location. This is done by creating a secure online space for each project. It "offers a beautiful interface that keeps your users up to date more intuitively". (Element Software, 2009) It's available on Mac, PC or Linux platform and can be hosted on Copper's website or installed on the companies' server. Prices start from $US299 a year to over $US1999 a year. (Copper, 2010) Some of Coppers features include: (Copper, 2010) * Users can manage tasks through drag and drop timeline * Users can allocate resources * Budgets can be viewed and edited * Files can be shared by uploading via drag n' drop or multi-file upload * Invoice and quotes created * Teams are able to view the progress of the project, through feedback given on task activities * Managers are able to "review workload across the organization" ("Products", 2007) * Mangers can administer projects and can give or limit permissions on what other users can edit or add * Offers a secure online space with 128 Bit SSL * Real-time Ajax search function * Flash multi-select Gantt Charts, which allows drag n' drop * Group Calendar that allow drag n' drop
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    Reference: Copper. (2010). Retrieved April 15, 2010, from http://www.copperproject.com/. Element Software Releases Copper v4.0, a New Project Management Alternative to Basecamp, Google Docs, and MS Project. (2009). Retrieved April 16, 2010, from http://www.newsguide.us/technology/internet/Element-Software-Releases-Copper-v4-0-a-New-Project-Management-Alternative-to-Basecamp-Google-Docs-and-MS-Project/ Prendergast, B. (2009). We're Hiring! Talented PHP/MySQL/CSS/AJAX Developer Wanted. Retrieved April 15, 2010, from http://www.elementsoftware.com/softwaredeveloperad Products. (2007). PM Network. 21, 80. Retrieved April 17, 2010, from Business Source Premier database.
Anamaria R

Edmodo | Free Private Social Platform for Education - 3 views

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    Edmodo is a free private social network for education, which is easy and simple to use. (Edmodo, 2010) It creates an online learning space that is safe and secure, where teachers and students can interact and connect with each other. Edmodo can be used in the classroom and also after class when students are at home. Its layout has a similar look and feel to existing social media tools such as Facebook, and the operation of the site is similar to Twitter, where posts are made live instantly. Since Edmodo is similar to existing social media websites, students see schoolwork as being fun, and "are comfortable with using Edmodo at home and logging on and talking about school work" (abc7, 2010) Edmodo works by users creating a teacher or student account. Teacher's accounts allow them to create groups for example, Math Class Red and Math Class Green. Students can join groups by entering a unique code provided by the teacher. This prevents and limits who can join the group. (Thomas, 2010) Teachers can use Edmodo to post messages and files, send links to websites, create and send assignments, send back assignment results and create polls. Edmodo allows teachers to send these to individuals, groups or everyone in the class. Student's accounts allow them to message the teacher, groups or everyone in the class, but prevents them messaging one another. By doing this, it avoids student's instant messaging each other, (Thomas, 2010) and only allows them to use Edmodo for educational purposes.
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    Teachers and students can be kept up to date with the latest activity via text message and with Edmodo being accessible via mobile phones, (Edmodo, 2010) posts can be made and activity checked anytime, anywhere. Teachers are finding that by encouraging students to post comments on Edmodo they are becoming "actively engaged in classroom discussions". Since social media is second nature to students, by using websites like Edmodo, teachers are able to connect with students with "technology they already understand".(abc7, 2010) Reference: abc7. (2010). Special Segment:Techno Teaching. Retrieved April 15, 2010, from http://abclocal.go.com/wls/video?id=7268097 Edmodo. (2010). Retrieved April 15, 2010, from http://www.edmodo.com/ Thomas, C. (2010). 016 - Using Edmodo as a collaboration and communication tool. Retrieved April 14, 2010, from http://www.iprimary.co.uk/tutorial.php?tutorialID=016
Joanne Sinadinovic

Everything2 - 7 views

Everything2 (E2) is an online collaboration of all sorts of writings/articles submitted from people all over the world. "Everything2 is a collection of user-submitted writings about, well, pretty...

online-collaboration

started by Joanne Sinadinovic on 14 Apr 10 no follow-up yet
meryl olait

BigBlueButton | web-meeting - 11 views

  • open source project
  • our focus is to make the best web conferencing system for distance education
  • BigBlueButton is an open source project that is built on over fourteen open source components to create an integrated web conferencing system that runs on mac, unix, or PC computers.
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  • Using Ubuntu packages, we've made it easy to setup your own BigBlueButton server
  • installation videos, tutorials
  • The presenter can broadcast their desktop for all students to see.
  • voice conferencing supports voice over IP (VOIP) conferencing out-of-the-box. All your students need are speakers and a microphone to participate
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    BigBlueButton is a brand new, free open source web-meeting platform ideally suited to Universities and Colleges for delivering Distance Education [1]. BigBlueButton runs on Mac, Unix and PC computers and desktop integration is available with VMWare, Ubuntu, Debian and RPM packages and Gentoo is currently in development [2]. BigBlueButton utilises 15 open source components and BigBlueButton's Demo shows how easily it supports video, chat and audio conferencing, PDF and PPT slide-sharing, and, Open Office Org files or Microsoft Office document sharing [3] [4] [5]. Three levels of users are moderator, presenter & viewers, the moderator can choose themselves, or others to be a presenter. The class presenter can share their desktop view with the rest of the class and directly message an individual student during a meeting [3]. The BigBlueButton site hosts a variety of tutorial demonstrations so prospective clients can become familiar with this feature-rich package [3]. The Demo page allows vistors to test run the product by joining a Demo Meeting [6]. Whilst BigBlueButton is an web-meeting platform for online conferences, the people from BigBlueButton do not provide hosting. Nevertheless BigBlueButton is easily downloaded and installed onto the education provider's own server space [7]. The package is coded with a clean, lean design that focuses on usability and multiple virtual classrooms can be run from a single BigBlueButton server [8]. Carleton University, Ottawa, Canada use BigBlueButton as a learning envrioment in their 'Systems and Computer Engineering' course [9]. see below for References
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    References [1] BigBlueButton Inc. (2009). 'BigBlueButton - Built for Higher Education'. Retrieved March 30, 2010 from http://bigbluebutton.org/ [2] ritzalam. (2010). 'Release Notes'. Retrieved March 30, 2010 from http://code.google.com/p/bigbluebutton/wiki/ReleaseNotes [3] BigBlueButton Inc. (2009). 'BigBlueButton Demo'. Retrieved March 30, 2010 from http://www.bigbluebutton.org/sites/all/videos/join/index.html [4] BigBlueButton Inc. (2009). 'Open Source Components'. Retrieved March 31, 2010 from http://bigbluebutton.org/components [5] Linux Today. (2010). Open Source Web Conferencing for Distance Education'. Retrieved March 31, 2010 from http://www.linuxtoday.com/developer/2010020200935NWSWRL [6] BigBlueButton Inc. (2009). 'BigBlueButton Demo Server'. Retrieved March 30, 2010 from http://demo.bigbluebutton.org/ [7] Byrne (2010). 'Big Blue Button An Open Source Video Platform'. Retrieved March 31, 2010 from http://www.freetech4teachers.com/2010/03/big-blue-button-open-source.html [8] BigBlueButton Inc. (2009). 'FAQ BigBlueButton Frequently Asked Questions'. Retrieved March 31, 2010 from http://code.google.com/p/bigbluebutton/wiki/FAQ References continued below ...
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    References continued .... [9] Weiss, M. (2009). 'TTMG 5103T Advanced Topics In Telecommunications Technology Management'. Retrieved April 15, 2010 from http://www.sce.carleton.ca/faculty/weiss/courses/TTMG5103/TTMG%205103%20Outline.pdf
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    BigBlueButton is a web conferencing system that is specifically tailored for distance education [1], particularly for universities and colleges to allow high-quality e-learning [2]. It is open source and constantly under development. The system is Flash-based and allows sharing of slides, voice, chat, video and desktops [3]. Generally speaking, the system is well received; however there has been some criticism about the slowness of desktop sharing [4]. The system strongly utilises Open Source methodology by utilising existing apps and code to piece together and present a virtual classroom solution [4]. The use of Open Source can be positive in a corporate sense as it often has a large support community and the ability to conduct one's own development. BigBlueButton does not offer commercial hosting of its service, which is arguably why it is being pitched to universities (given access to considerable resources in the guise of students and IT staff) [5]. This may be a disadvantage in some respects; however a corporate organisation may consider this a better solution to wholly hosted applications, as a stronger level of control is possible. It has been reported that the developers are very hands on in regards to live demos of the product, which is comforting when trying to learn a new piece of software [6], however, the system is very new, which may deter some organisations from utilising until it is more proven.
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    [1] BigBlueButton. (2010). BigBlueButton Blog. Retrieved April 21, 2010, from http://bigbluebutton-blog.blogspot.com/ [2] BigBlueButton. (2010). Homepage. Retrieved April 21, 2010, from http://bigbluebutton.org/ [3] Asterisk Exchange. (2010). BigBlueButton. Retrieved April 10, 2010, from http://www.asteriskexchange.com/listings/165 [4] SetupLinux. (2010). BigBlueButton: Web conference and meeting room review. SetupLinux.com. Retrieved April 10, 2010, from http://www.setuplinux.com/2010/04/bigbluebutton-web-conference-and-meeting-room-review/ [5] Byrne. (2010). Big Blue Button - An Open Source Video Conferencing Platform. Free Technology for Teachers. Retrieved April 10, 2010, from http://www.freetech4teachers.com/2010/03/big-blue-button-open-source.html [6] Lavolette, E. (2010). Push the BigBlueButton. Betsy's Eclection. Retrieved April 10, 2010, from http://betsylavolette.com/?p=928
Liz Power

Traction - EDM tool, relationship marketing platform - 3 views

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    Traction is a relationship marketing tool which organizations can use to manage and keep in contact with customers and prospects. It can build brand awareness and makes it easy to control multiple campaigns [1]. Traction can be synchronized to an existing database to better manage and effectively target customers. It manages email, mobile phones, direct mail and web campaigns in a single platform. Other features of Traction are competitions, promotions, customer surveys and event management [1]. There is also a reporting tool which provides valuable feedback and insights into consumer behaviour. It is important to capture and build your database however it is just as important to gain customer insight and be able to profile customers and communicate successfully. You can continually learn about your customers and prospects and enrich your profile data with each campaign, enabling you to communicate more effectively via any channel [1]. With so much competition it is important to know your customer's needs and to be able to gain customer loyalty to keep them coming back. The value of repeat customers cannot be underestimated when they spend 33% more than new customers and referrals amongst repeat customers are 107% greater than non customers [2]. Relationship marketing will play a big part in understanding your customer visitors, segmentation of customer behaviour and creating content to specifically target your customers are ways in which can add value to organizations [3]. References [1] Traction (2009). Traction - building meaningful customer relationships. Retrieved 11 April 2010 from http://www.traction.com.au/About/Overview.aspx [2] Lake, L. (n.d.). Customer Relationships are key to your marketing strategy. Retrieved 11 April 2010 from http
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    Traction - Relationship Marketing Platform With branding an essential element in the success of product development through multi-channel marketing, Traction is well positioned to enhance a companies marketing approach by assisting in the management of all marketing channels. Traction is an online relationship-marketing platform that can manage the use of email, mobile marketing, web campaigns and mail marketing to assist in building a products profile through an effective use of available data [1]. It can also provide a means for customer interaction, and information gathering, within the company. The following features are included in Traction: · Email - Traction can build, manage, personalise, preview, and send emails. · Mobile campaigns -Traction can set-up, manage, run, track, trigger and create mobile campaign reports. · Direct mail - Because Traction integrates both digital mail and direct mail data, direct mail campaigns can be more accurate in their targeting. · Website Integration - Traction can be seamlessly integrated into any existing web presence. · Analysis - Michael Valos suggests that multi-channel marketing is on the rise, however, its complexities are evident and an analysis of each area of the data is important to the overall success of it [2]. Traction is well positioned to offer cross channel data analysis. · Surveys and Polls - Offers customer interaction and facilitates customer information updates. Traction boasts a long list of current clients who have tailored their platform around their marketing needs - Adobe, Audi, Cadbury, Dove, Guthy Renker, Sunsilk etc. Adobe, in an attempt to expand their user base and enhance their branding, created an online event called 'The Adobe Online Creative Festival', which included mobile, digital and interactive marketing [3]. This event brought together up to 5,000 tech savvy and creative participants who were able to engage through the online festival and position t
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    References: [1] Traction (2009) What is Traction. Retrieved on 15th April 2010 from http://www.traction.com.au/home.aspx [2] Valos, Michael (2008) A qualitative study of multi-channel marketing performance measurement issues. Journal of Database Marketing & Customer Strategy Management V15, 239 - 248. [3] Traction (2009) Adobe Online Creative Festival. Retrieved on 16th April 2010 from http://www.traction.com.au/Proof/CaseStudies/Adobe.aspx
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    Traction is a tool designed to manage customer relationships and interactions, and develop stronger marketing campaigns and brand awareness [1]. It has a wide variety of features to leverage customer data into these purposes. Traction has been around since 2001 and continuous development occurs [2]. It is accommodating in offering different versions dependent on your needs. The Enterprise version is fully featured and scalable, whereas the Lite version is suitable for smaller, less complicated marketing solutions. Organisations can also contact Traction direct for a custom solution [2]. Inbound and outgoing customer interactions can be delivered via a range of mediums including email, SMS, and XML [3], providing flexibility of content requirements and interoperability between organisation and client base. Whilst locating reviews on the system proved rather difficult, the Traction homepage professes to a very strong customer base, including a number of extremely well known companies and brands [4]. This in itself suggests stability and a proven product.
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    References [1] Traction. (2010). Overview. Retrieved April 21, 2010, from http://www.traction.com.au/About/Overview.aspx [2] Ouvrir. (2010). Traction Platform. Retrieved April 12, 2010, from http://www.ouvrir.com.au/traction_platform.html * [3] Schaffer, S. (2006). Traction Offers Complete Marketing Platform. The Pondering Primate. Retrieved April 12, 2010, from http://theponderingprimate.blogspot.com/2006/04/traction-offers-complete-marketing.html [4] Traction. (2010). Homepage. Retrieved April 12, 2010, from http://www.tractionplatform.com/home.aspx * This site appears to be a reseller or affiliate of Traction, so bear this in mind when reading its material.
meryl olait

Friendpaste | pastebin - 3 views

  • Removal/Lock code is a password to let you remove or lock edit of paste you upload.
  • preferred languages
  • Privacy settings
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    Friendpaste is an opensource review system where users can paste text or code, then share the link with friends or colleagues, who can also contribute, edit or add comments line by line [1]. Friendpaste has a simple user-interface that gives the user a choice of over 160 coding languages with preferred syntax highlighting, version reviewing, revision numbering, paste comparisons and a variety of colour schemes for sourcecode makes this product a highly usable pastebin product [1]. Friendpaste affords users' with good privacy, there is no need to login or register and user-preferences for example colour schemes options and preferred coding language are the only pices of information stored via Cookies [1]. Friendpaste provides users with a link and html to embed their text or code onto a web page [1]. Code can be locked and password protected to prevent edits [2]. Friendpaste is featured in Smashing Apps; '69 Coolest Web Apps Of 2009' and has been reviewed by Pssolutions and Go4webapps [3],[4],[5]. Pssolutions suggests that Friendpaste can be used to extend your Twitter conversations [4]. Go4webapps recommends the Friendpaste textMate Bundle to paste code to Friendpaste without the need to open a browser [5]. Enki Multimedia, the authors of Friendpaste say, "We build small and simple products that fit your needs" [6]. Watch a real-time video review of Friendpaste at http://vimeo.com/10813960 [7]. ------------------ see References below
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    References [1] Enki Multimedia. (2009a). 'Friendpaste - About Friendpaste'. Retrieved April 7 2010 from http://friendpaste.com/about [2] Enki Multimedia. (2009b). 'Friendpaste - Welcome'. Retrieved April 7 2010 from http://friendpaste.com/ [3] Jay, A. (2009). '69 Coolest Web Apps Of 2009'. Retrieved April 7 2010 from http://www.smashingapps.com/2009/12/29/69-coolest-web-apps-of-2009.html [4] Pssolutions. (2009). 'Paste a huge chunk of text to a friend'. Retrieved April 7 2010 from http://pssolutions09.blogspot.com/2009/06/paste-huge-chunk-of-text-to-friend.html [5] Go4webapps. (2010). 'Friendpaste - share your stuff with your friends'. Retrieved April 12 2010 from http://go4webapps.com/2010/04/09/friendpaste-share-your-stuff-with-your-friends/ [6] Enki Multimedia. (2010). 'Enki Multimedia: Simple small business software'. Retrieved April 12 2010 from http://e-engura.com/ [7] Chesneau, B. (2010). 'Friendpaste - review paste in realtime'. Retrieved April 14, 2010 from http://vimeo.com/10813960
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    "Friendpaste offers a service called application programming interface through which anyone can write their own program to post public paste in a new and different way. This service offers a contact with friendpaste via irc on freenodes or twitter"[1]
    "Freenode is a service of peer-directed projects center (PDPC) Freenode provide discussion facilities for the Free and Open source Software communities, for not for profit organizations and for related communities and organizations. Freenode provides facilities to a variety of group and organizations." [1]
    "You can use formatting for dozens of different kinds of code, and it has a revision and annotation system so the friends you share your code with can leave smarter comments. One of the great code-centric features is the ability to leave a comment based on the line number of the code you are reviewing making it easier to reference comments to their appropriate place". [2]
    "Friendpaste is the first application that uses CouchDB and it makes use of CouchDB's revision feature. Unlike a lot of pastie-like systems, Friendpaste lets you edit a paste and lets you review older versions. So changes can easily be tracked and different versions compared." [3]
    References [1] Friendpaste - share your stuff with your friends, http://go4webapps.com/2010/04/09/friendpaste-share-your-stuff-with-your-friends/ [accessed April 13, 2010]. [2] Clipboard: Friendpaste is a Code-Friendly Text Sharing Tool, http://posts.kennethreitz.com/post/86416667/clipboard-friendpaste-is-a-code-friendly-text-sharing [accessed April 13, 2010]. [3] Planet PHP, rel=nofollow target=
Vivien Rayner

Wikispaces.com - 15 views

References: [1] XOMReviews. (2007). WikiSpaces. Retrieved 15 April, 2010, from http://www.xomreviews.com/wikispaces.com [2] Nys, J. d. (2008). Comparison: Google Sites vs Wikispaces vs PBwiki...

AsynchronousCollaboration net308 online-collaboration tool

Ellen Summers

Office Interactive - For Customer Relationship Management - 2 views

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    Office Interactive is an online Customer Relationship Management (CRM) software designed for small to medium sized business. The software contains everything you need to run and streamline your business. It is easy to use by simply dragging and dropping to customise your own business application [1]. Features of the Office Interactive software include: Collaboration: This module is used to share and communicate with all your team members on one page. It is an essential tool for organising your businesses day-to-day activities. Sales: This module is an easy to use Sales Force Automation (SFA) system. It is a total solution for small to large sales teams. Customer: This module allows you to see absolutely everything in relation to a customer including all correspondence and sales. It is also a centralised system to store data such as customers Frequently Asked Questions (FAQs) and how to deal with customer complaints. Marketing: This module allows you to keep track of where your leads and customers are coming from. It can also be used to send marketing emails to your customers. Billing and Expense: This module is a full financial solution to keep track of your income and expenses [1]. CRM is extremely important for most businesses. Using a centralised system such as Office Interactive allows all staff to access data from any location [2]. CRM also allows you to put the customer first by making the most of your customer relationships as it allows you to keep in touch and personalise communications with customers easily [3]. [1] Office Interactive (2010). Simple, Powerful, and Revolutionary CRM Solution. Retrieved 16 April, 2010, from http://www.officeinteractive.com/ [2] e-Business Guide (n/d). Planning - Researching the Opportunities - Customer Relationship Management. Retrieved 16 April, 2010, from http://www.e-businessguide.gov.au/planning/researching/crm [3] Martin, J.A (2010). Put Cloud CRM to Work. Retrieved 16 April, 2010, from
Ellen Summers

SlideShare - Online Powerpoint and Keynote Presentation Tool - 9 views

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    Slideshare is the worlds largest community for sharing presentations online with over 25 million users a month. Users can upload powerpoint and keynote presentations, and word and PDF documents. Presentations can be commented on, bookmarked and shared and it is a great way to learn from others [1]. Businesses can upload presentations or documents to share ideas amongst the organisation and also generate leads due to the viral nature of the platform. Slideshare is linked with many other platforms such as Facebook, LinkedIn and Twitter [2]. Search engines will index the information in the presentations and it will enhance search engine ranking [3]. Presentations can also be made private and only accessible to members within your organisation [2]. Slideshare is being used by many businesses to market their products or services using the platform as a lead and traffic generation tool by either highlighting your business or directly generating leads through Slideshares LeadShare or Adshare tools designed specifically for business. There are no upfront costs and you only pay when leads are generated[1]. Slideshare also has its own branded channels for afee. The business channel allows businesses or organisations to customise its own microsite targeting the professional community. Here you can showcase eBooks, webinars and presenations while capturing leads and targeting a specific audience. Each microsite is a customised project for Slideshare and can be worked into an organisations budget [4]. [1] Slide Share Inc (2009). Slideshare. Retrieved 16 April, 2010, from http://www.slideshare.net/about [2] Learning Tools (2010). Top 100 Tools: Slideshare. Retrieved 19 April, 2010, from http://www.c4lpt.co.uk/Top100Tools/slideshare.html [3] ZenDesk (2010). SlideShare Forum. Retrieved April 19, 2010, from http://slideshare.zendesk.com/forums [4] Slideshare (2010). Slideshare Branded Channels. Retrieved April 19, 2010, from http://www.slideshare.net/channel
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    One of the attractive features of Slideshare is the ability to not only upload presentations for online display, however by using their Leadshare application you can collect and update customer contacts. Leadshare also allows the user to link the presentation to the business contact details. Slideshare can be embedded in your web page, blogs and social networks at no extra cost. Kelly, (2010) explains that Slideshare has a number of additional features which enhance its use. These include presentations that have audio tracks known as 'Slidecasts' and a plugin which allows presentations to be uploaded directly from the Powerpoint tool. It also has plugins to allow access from networking services such as Facebook and Linkedin. Slideshare as demonstrated by Mullen, (2009) is a great way of presenting information. Mullen states "Increasingly Slideshare is being used as a tool by conference organisers to make PowerPoint presentations available to anyone unable to make the conference in person." PcWorld recently reported on Slideshare's new service called Channels which will allow companies to create a microsite. Perez (2010) states that "Companies can be a sponsor of a Channel focused on a specific topic, like virtualization, or they can create a Channel just for their brand." Perez reports that this service adds to two other marketing services of Slideshare's, which are Adshare and Leadshare. Slideshare is an effective way of sharing and be able to show your presentation to a wide audience. As stated by Slideshare "Anyone can view presentations & documents on topics that interest them. The site is growing rapidly with over 25 million monthly visitors."
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    References: About Us. (n.d.). Upload & Share PowerPoint presentations and documents. Retrieved April 17, 2010, from http://www.slideshare.net/about Kelly, B. (2010). Slideshows. STRIDE Handbook 8 on E-Learning (pp. 106-109). India: India Gandhi National Open University. Mullan, J. (2009). Should we be more Social? Law Librarians and Social Media. Legal Information Management, 9, 175-181. Retrieved April 17, 2010, from the Cambridge Journals database. Perez, J. C. (2010, February 3). SlideShare to Let Companies Sponsor 'channels' on Its Site - PCWorld Business Center. Reviews and News on Tech Products, Software and Downloads - PCWorld. Retrieved April 17, 2010, from http://www.pcworld.com/businesscenter/article/188442/slideshare_to_let_companies_sponsor_channels_on_its_site.html Slideshare LeadShare FAQs. (n.d.). Upload & Share PowerPoint presentations and documents. Retrieved April 17, 2010, from http://www.slideshare.net/business/leadshare/faqs
louwnaw

Swivel: Data Sharing and visualization tool (2) - 2 views

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    http://www.swivel.com/ References [1] IPSN'07 Overview. Data sharing and Interoperability on the world-wide Sensor Web. http://research.microsoft.com/ [2] Features page 2010 from: http://www.swivel.com/ [3] Cuff, D et al. 2008 Urban Sensing: Out of the Woods. Communications of the ACM. Vol 51, No 3.Retrieved on 3/4/2010 from: http://web.ebscohost.com.ezproxy.slv.vic.gov.au/ehost/
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    "Swivel is not a data visualization tool. Swivel is not a data analysis tool. Swivel is the world's first data sharing tool." [2] A multitude of embedded sensing platforms have given rise to abundant statistical data available on request, or in the public domain.[1] Geocoded data, its visualization on the geographic information system Google Earth and "mash-ups" with Google Maps, have reduced the technical barrier to visualize data. Embedded network sensing has gone from the lab to nature and is now in our suburbs. "Urban -sensing" are reaching into the worlds of politics, aesthetics, interpretation and motivation.[3] As a business tool mash-up applications; or, the ability to pull data in from multiple sources and render it into a coherent visual model for presentations to customers or team members, can make a significant difference to the experience.[1]
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    The Swivel mission statement commits to, "empower the world's data" by turning information into action. Customers range from businesses to clubs or individuals. Cleveland.com, The Huffington Post, U.S. News and The Texas Tribune has embedded the product for journalistic statistical manipulation. Swivel lets people see, understand and share their numbers, visually. Contributing data to the public domain or to a private setting, (group, project, customer-base etc.), allows comments and feedback by way of notes. Swivel can be teamed up with, Salesforce.com, Google docs, Google Analytics, QuickBooks and more.[2] Swivel is user friendly; you can upload Excel files, (97 through to 2007 version), or use Swivel spreadsheets by pasting (or typing) raw data from a file or website. Formatting options are available for font face, size and colour.' One-click' manipulation creates custom charts. Interactive error messages guide and suggest alternatives. A wide range of chart types are available. Most importantly charts and spreadsheets are easily embedded as interactive widgets or static images. Swivel is free for public data or available on a monthly contract for private use. Swivel support is available on email and Twitter. http://www.swivel.com/public , for Public reports, charts and data e.g. "Forbes Top Ten List over the past 10 Years.[2]
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    Swivel Co-founders Dmitry Dimov and Brian Mulloy describe their company as "YouTube for Data." The Swivel site allows users to upload any data and display it visually to other users. Users can upload any type of data for rating, commenting and bookmarking by other users. Graphs of the data can also be used and embedded into other websites. (Arrington, 2006) Any data on Swivel can be compared to any other data regardless of whether or not there is any correlation. Arrington (2006) remarks that it is possible to compare data as diverse as "gas prices to presidential approval ratings or UFO sightings to iPod sales". Not all data is made public though. Swivel provides a free service for public data but also offers a premium service whereby, for a fee, data can be stored privately, still allowing the owner to compare their private data to public data sets. (Arrington, 2006) In comparison to Swivel, similar data sharing capabilities are offered by IBM's Many Eyes http://manyeyes.alphaworks.ibm.com/manyeyes/. Many Eyes allows users to create more complex graphs such as network illustrations, which depict nodes and connections as well as treemaps that present data as groups of nested rectangles. (Butler, 2007) Brent Edwards, director of the Starkey Hearing Research Center in Berkeley, California, points out that journals could move science forward much more effectively by using the Internet to share information. He says "I'm often frustrated by my inability to analyse in a different way data that are printed in peer-reviewed publications, when I'm interested in looking at a relationship that the authors didn't think of". If journals and research organisations linked the raw data behind their papers to collaborative software tools such as Swivel and Many Eyes, he argues, "it would have considerable value to the scientific community as a whole". (Butler, 2007)
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    References Arrington, M. (2006, December 5). Swivel Aims To Become The Internet Archive For Data . TechCrunch . Retrieved April 7, 2010, from http://techcrunch.com/2006/12/05/swivel-to-launch-this-week-communitize-your-data/ Butler, D. (2007). Data sharing: the next generation. Nature, 446, 10-11. Many Eyes. (n.d.). Many Eyes. Retrieved April 7, 2010, from http://manyeyes.alphaworks.ibm.com/manyeyes/
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