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Simeon Spearman

PayPal's Micropayment Solution Opens to the Public - 0 views

  • According to PayPal, online magazine Autosport.com saw a 75% increase in new customers signing up with the beta version of the micropayment system.
Simeon Spearman

CarMax | Make History - 0 views

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    CarMax history of bad customer service execution using HTML5. Nice combo of infoviz and web design.
Greg Steen

Why Nobody Can Match the iPad's Price - 0 views

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    it largely has to do with Apple's retail strategy. Apple now has 300 retail stores worldwide selling iPads directly to customers. That's advantageous, because if the iPad were primarily sold at third-party retail stores, a big chunk of profit would go to those retailers
Greg Steen

iPhone Defections Within Expectations, says AT&T | Wireless Week - 0 views

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    The number of AT&T's iPhone customers leaving for Verizon Wireless since the rival operator started selling the smartphone last month has been "within expectations," said AT&T Mobility CEO Ralph de la Vega at an investor conference yesterday.
Emily Knab

Amazon Prime Now Includes Streaming Video Service - NYTimes.com - 0 views

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    unlimited and commercial free streaming of over 5,000 movies and shows. $79 a year/under $7 a month. Available to Roku customers for free
Rhiannon Apple

At Demo, virtual dressing rooms promise big sales | Geek Gestalt - CNET News - 0 views

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    It seems like a no-brainer, but why don't the thousands and thousands of online clothing retailers offer customers a way to stand in front of a Webcam and virtually try things on? Read more: http://news.cnet.com/8301-13772_3-20037457-52.html#ixzz1FSgw46Rt
Rhiannon Apple

New To Macy's Spring Lineup: Custom QR Codes 02/25/2011 - 0 views

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    Macy's is launching QR codes on their swimsuit, sundress and sandals lines that will have video content (fashion advice, tips trends and inspirations) for consumers to watch.
Simeon Spearman

Look Out Quora, InboxQ Takes Q&A Off-Site And On To Twitter - 0 views

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    Helps businesses track questions on Twitter that they could provide answers to. For example, customer support.
Simeon Spearman

Customer Experience Blog » The Rise of Social Commerce: Re-designing the shop... - 0 views

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    "It has been estimated that the volume of goods sold through social media will grow sixfold in the next five years, reaching $30 billion globally."
Emily Knab

Zediva streams current movies by renting DVD players - 0 views

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    customers rent a DVD and DVD player that are in Zediva's data center, users control the DVD player with their PC gets around the 28-day wait period that netflix has to deal with before they can stream a new release
Emily Knab

Visa Announces P2P Payment Service for U.S. Customers - 0 views

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    visa looking to position itself as a competitor of paypal
Greg Steen

The Filter Bubble: how personalization changes society - 0 views

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    "MoveOn co-founder Eli Pariser's new book The Filter Bubble: What the Internet Is Hiding from You is a thoughtful, often alarming look at the dark side of Internet personalization. Pariser is concerned that invisible "smart" customization of your Internet experience can make you parochial, exploiting your cognitive blind-spots to make you overestimate the importance or prevalence of certain ideas, products and philosophies and underestimate others."
Emily Knab

Here's How You Might Be Able to Watch Live TV, For Free, on Your iPad - AllThingsD - 0 views

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    app that lets users access broadcast tv signals from anywhere. need to give each customer a small individual antenna to go around legal problems that other companies faced.
Simeon Spearman

Figuring Out Whom to Please First - Technology Review - 0 views

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    Applying Klout to CRM every step of the way (including customer service reps on the phone).
Simeon Spearman

Moxsie Goes Old School To Offer Personalized Shopping Experience | Fast Company - 0 views

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    Online retailer using personal shoppers and direct email to the recommend items to the site's most valued customers.
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    Daily 5.5
Simeon Spearman

Want A Website Brought Down? Just Dial 614-LULZSEC | Fast Company - 0 views

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    That's good customer service.
Emily Knab

Mintel Report Shows Gaps in Customer Satisfaction with Body Care | GCIMagazine.com - 0 views

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    skin care satisfaction by consumers is low- opportunity for L'Oreal to step in
Emily Knab

Google Analytics unveils Multi-Channel Funnel | RetailCustomerExperience.com - 0 views

  • Google Analytics users can trace the full digital path a shopper takes, showing how customers interact with organic search, affiliate sites, display ads, social networks, email, video and mobile on the path to purchase.
  • Google enlisted Hugo Boss for early testing of the program.
  • "We found out that nearly two out of every three conversions involves more than one touch point.
  • ...1 more annotation...
  • Other features of Google Analytics, according to Fox, will enable users to compare their sites with others in the same industry,
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    Google Analytics is now more robust- can see the history of peoples actions to attribute sales to more ads
Ivy Chang

Facebook Commerce App Sneakpeeq Adds 300+ Brands - 1 views

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    When users click the peeq button to discover the price of an item, the price drops, as it does every time someone clicks the button. However, once a customer purchases the item, all discounting stops.
Simeon Spearman

Swedish Online Store Features Live, Interactive Salespeople [VIDEO] - 1 views

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    This telecom in Sweden is using video chat with customer service and sales reps to answer questions and recommend products.
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