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Drucker’s solutions for fragmented executives—reserve large blocks of time on your calendar, don’t answer the phone, and return calls in short bursts once or twice a day—sound remarkably like the ones offered up by today’s time- and information-management experts.2

Add to these challenges a torrent of e-mail, huge volumes of other information, and an expanding variety of means—from the ever-present telephone to blogs, tweets, and social networks—through which executives can connect with their organizations and customers, and you have a recipe for exhaustion. Many senior executives literally have two overlapping workdays: the one that is formally programmed in their diaries and the one “before, after, and in-between,” when they disjointedly attempt to grab spare moments with their laptops or smart phones, multitasking in a vain effort to keep pace with the information flowing toward them.

First, multitasking is a terrible coping mechanism.

On the call with reporters, Mr. Vladeck said he had little patience with Google’s explanation, and referred to other privacy violations about which Google has also said it was unaware, like collecting personal data with its Street View cars. “As a regulator, it is hard to know which answer is worse — I didn’t know or I did it deliberately,”

Google and other advertising companies use cookies, which are small files that contain information about Web users, to show personalized ads as Internet users travel around the Web. If an Internet user visits fashion Web sites, for instance, Google might show the person ads for clothing companies on other Web sites that person visits.

course alumni group.

encourages reflection, can give a good post-training nudge, and offers a space for graduates to share experiences and get additional support and encouragement as they work to implement their new learning.

Branding and performance support

Learning the Network Principles

It required mission-driven leaders who put a premium on establishing and nurturing relationships based on trust, humility, and mutual benefit. It also required a radical change in rewards and affirmations from funders and boards. A new system, consistent with subordinating the organization’s brand to the common interest, became paramount.

common interest that placed the mission at the center

To accomplish this, we embraced the network principle of “node not hub,” deciding early on not to invest in top-down remedies, but in collaborative models that would remain in tact after our initial financial support ended, usually after a period of 5-7 years.

equired that local communities develop a data-gathering system.

consensus data model that large segments of our industry could embrace and use to standardize terminology and reporting across all shelters. We invested in building data-gathering systems for the shelter field and saw those early efforts blossom into genuine cultural change.

We become indispensable and invaluable to our organization because what we provide goes so far beyond bullet points or a job description or a job title,” Rao said. “When nobody does what you do in the way you do it … the competition and all the standard metrics by which you’re typically measured no longer matter, because the factors that distinguish your work are so personal that nothing or nobody can replicate it. You’re not the best at what you do, you’re the only.”