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Survey in November 2014 by Accenture of 3,600 business professionals from entry level to management (600 from US) (respondents split evenly by gender, age, and level in their organizations) on listening, learning, and leading in the workplace, 2015. Finds that multi-tasking depresses good listening (which is valued as a work skill) and that while technology enables leaders to communicate quickly with workforce, it can also make them too accessible and subject to information overload.

Very good article on not overinflating value of our followers or what whom we follow says about us. Instead, look for value in other ways such as how those whom you follow/those who follow really listen to what is being said in social media. by Clive Andrews, NixonMcInnes (UK social media firm), 7/4/2012

blog post by Clive Andrews at NixonMcInnes, creating meaning in business. 9/26/2013 on using immediacy of messages being shared on social media to make operational choices.

Very interesting blog post on how to convert casual readers into activists on Mashable by Geoff Livinston, May 13, 2010. 1. Stop thinking of them as slacktivists 2. Steward people up the Twitter engagement ladder from very low involvement (reads the tweet) to medium (retweets) to high (makes a donation or takes action) or very high (takes action and actively encourages others to do so). 3. Reevaluate the donor funnel to see where people are talking about issue online, listen, reflect back on what you're hearing, invite small acts of engagement, thank people and tell them the difference their acts made, listen some more, invite them to speak... 4. Shift your attitude to understand what hot buttons are to trigger support, cultivate them and make them feel appreciated. 5. Create new calls to action.

Blog by Kevin O'Keefe, "Real Lawyers Have Blogs," on the topic of the law, firm marketing, social media, and baseball, February 23, 2014. O'Keefe reviews a study by Gerry Moran on using social media to teach, not to sell. Other key points that O'Keefe makes: Build a large social network of people modeled after your customers and their influencers. 75% of B2B decision makers use social media to learn. (wonder where this stat comes from?) Pass on valuable information. Don't use your social media and networking channels to promote yourself. You want to be known for handing out knowledge and not brochures. Use social so that people will want to visit with you in person. 73% of customers are willing to engage with you on social media, so the opportunity is there. Use social media to teach, not sell. Selling is best done face-to-face. However, Social Media Today reports B2B buyers look at an average of over 10 digital resources before ever making a purchase. Since customers need to learn before they buy, use this opportunity on social media to connect. Teach and connect with today's technology. Connect and get on the radar of your customers and potential networks by retweeting, sharing, commenting and favoriting others' content. Develop Insights. Before you teach and connect with your customers, you need to listen to the customer and their customers. Social is an excellent listening tool. Be a publisher. In addition to curating and passing on the great content to your network, create your own assets on a blog. Organizations who blog get clients. Later Excerpt: Over the years LexBlog as been all about helping lawyers understand how to use the Internet in a real and effective fashion so as to grow their practices. By sharing information from third parties along our own insight via blogs and other social media we established a reputation as trusted advisors. Even when I reach out to meet with lawyers and law firms I have never met f

Great blog post by Jon Husband , February 16, 2013, linked to by Harold Jarche in his blog. Excerpt: "What Wirearchy Means For You As a Leader" Become deeply aware of and truly mindful about the scope and reach of interconnected markets and flows of information. Understand how and why people are connecting, talking, sharing information. Be prepared to listen deeply, be responsible, be accountable and be transparent. As a Manager Become knowledgeable about online work systems and how the need for collaboration is changing the nature of work, generally - and the nature of managerial work specifically. Learning how to be an effective listener and coach is all-important."

Press release reviewing 2014 Accenture study on #listenlearnlead, good findings on benefit/drawbacks of internet connections/multitasking during conference calls, etc.

Very wonderful blog post by Nancy Dixon, KM and social learning maven/professor/writer, on how talking with each other produces learning as we try to articulate what we know and what we might need help with, March 9, 2009.

blog by Dave Kerpen, January 28, 2013, that came to me via Linkedin in my daily mail on 11 simple concepts to become a better leader. Offers a pyramid of traits/behaviors starting with listening, storytelling, passion, and team playing as the foundation, surprise and delight, responsiveness, and simplicity on the second tier, authenticity/transparency and adaptability on the third tier, gratefulness on the fourth tier, and Golden Rule for treating others as you like to be treated at the top..

great blog by Kanter on how Upwell uses social media for experimentation, failure, listening, measurement, 3.26.2013. Good graphics too.

Blog post by Beth Kanter on best kinds of learning at conferences/seminars, 5.23.13 Excerpt: It cites Sharon Bowman's book on Using Brain Science to Make Science Stick. "The book offers several simple principles to incorporate: Movement is better than sitting Having participants talk is better than listening Images are better than words for instructional aids Writing is better than reading Shorter is better than longer Different delivery options are better than the same"

Slideshare by Amer Naslund on Social Media Time Management, 21,658 views Has a great social media slide on how time should be divided between listening, measuring, creating, etc. Suggests unplugging, routines, communication and expectations, leverage tools, etc. Like slide on Social Media Maturity

five tips by Jeremy B. Koch on storytelling effectively to engage listeners in your nonprofit

Fast Company article on how female voices are perceived differently (downgraded) from male voices, when they are offered in the same conversation and the same message is being conveyed. Women CAN improve the way they express themselves but there is a clear bias in how they will be perceived.

Good definition of social media vs. social networking from Huffpost Books by Fauzia Burke, 10/2/2013. Defines social media as the content you upload, and a one-to-many communication method. You own the content you share and have to produce it yourself. Social Networking, on the other hand, is engaging your audience with sites like Facebook and Twitter. Social Networking is about creating relationships, communicating with your readers, building a following. It is important to listen as much as talk with social networking so it becomes a sharing, and conversation-rich communication.

By Alexis Finch (Pencil, GraphiteMind) 1000 women in one room, and every one of them ready to start something. PITCH was enough to leave you gasping, at the pure potential, at the achievements, at the wisdom you could pick up from eavesdropping alone.

Interesting distinction between blogging and writing articles. Kevin O'Keefe's blog on January 16, 2014 Blogging is done to engage others in a conversation by recognizing the post is one in a series on a topic. Writing an article is to get your point of view out there. Excerpt: I have always viewed blogging as all together different than writing an article. Blogging is a conversation where by listening to relevant discussion you engage those in the conversation. Social media consultant, Jayne Navvare (@jaynenavvare), made the point as well as anyone in her post today. If you want to post "articles" to the web using a blog platform, fine, but do not confuse that with blogging. Articles are static. Blogging is dynamic. Bloggers do more than just write posts. They socialize. Articles are one way. I write it. I distribute it. You read it. Think magazines, newspapers, and newsletters. Circulation and eyeballs are measures of success. Blogs engage. Blogs mix it up with readers and other bloggers. Relationships and word of mouth reputation are measures of success.

Blog post by Kelsey Meyer on why the best leaders are full-time learners, 6.10.2013 on ForbesWoman blog. She recommends that we read, listen (to podcasts on how to learn everything), engage, act, and relearn to learn as much as possible.

interesting take by edudemic.com on social networks and what they capture/express through your participation or as they put it: "the questions lying behind social media" Facebook: What are you studying right now? Twitter: What would you recommend studying? LinkedIn: This is what I've studied YouTube: Here is a video lesson that i enjoyed Pinterest: Here are things I've learned and where I learned them Spotify: What do you listen to? Scoop It: What do you want to learn most? Learnist: What are the next steps and resources?

Interesting and accurate summary IMO by Rob Paterson of how work, jobs, and taking charge of your own professional development are changing. Either they have been listening to us, or more likely, we have been reading them! :-) Offers an e-book for $2.99 titled You Don't Need a Job, You Need a Trust Network by Robert Paterson