Group items tagged

Blog post by Chris Collison on 2.26.13, that discusses reciprocity in fostering a learning atmosphere and adoption of best practice in an organization. Excerpt: "Reciprocity is an important principle for knowledge management, and one which underpins the idea of Offers and Requests. Offers and Requests was a simple approach, introduced to make it easier for Operations Engineers at BP to ask for help, and to share good practice with their peers. The idea was for each business unit to self-assess their level of operational excellence using a maturity model, and identify their relative strengths and weaknesses. In order to overcome barriers like "tall poppy syndrome", or a reluctance to ask for help ("real men don't ask directions"), a process was put in place whereby every business unit would be asked to offer three areas which they felt proud of, and three areas which they wanted help with. The resulting marketplace for matching offers and requests was successful because: i) The principle of offering a strength at the same time as requesting help was non-threatening and reciprocal - it was implicitly fair. ii) The fact that every business unit was making their offers and requests at the same time meant that it felt like a balanced and safe process."

Fascinating article on Baylor research on how internal social networking sites supported and managed within the workplace helps newcomers (younger people usually) to connect and learn from each other, interact directly with more senior people, and inadvertently cause problems for middle managers who did not want to mentor new hires and who did not necessarily have the social/technology proficiencies to participate in the SNS, Science Daily, 1/29/2013. Their conclusions showed that a "company can improve morale and reduce turnover." Researchers are Hope Koch, Baylor, Dorothy Leidner, Ph.D., Ferguson Professor of Information Systems at Baylor; and Ester Gonzalez from Washington State University. Excerpt: he study centered on a financial institution's efforts to reduce IT employee turnover by starting a social and work-related online networking site. Under the supervision of executives, the IT new hires developed and managed the site's content. Since most new hires had moved hundreds of miles to start their new jobs with the institution, they initially used the social pages as an introduction to the community. After a year or so with the organization, the more senior new hires began using the system to acclimate and mentor incoming new hires. All study respondents worked in the institution's IT department and included new hires, middle managers and executives. With less than three years of experience, most new hires and interns were men between 21 and 27 years old. The middle managers and executives were baby boomers or members of generation X. The internal social networking site helped the new hires build social capital in several ways, according to Koch. "It gave them access to people who could provide useful information and new perspectives and allowed them to meet more senior new hires and executives. These relationships set the new hires at ease during work meetings, helped them understand where to go for help and increased their commitment to the financial

press release on Accenture study looking at how digitally savvy women are helping to close the gender gap in the workplace, March 3, 2016. 

Linda Stone's blog, April 20, 2012. Runs something called The Attention Project. New terms: conscious computing, email and screen apnea, continuous partial attention Excerpt: "Thirty years ago, personal computing technologies created a revolution in personal productivity, supporting a value on self-expression, output and efficiency. The personal communications technology era that followed the era of personal productivity amplified accessibility and responsiveness. Personal technologies have served us well as prosthetics for the mind, in service of thinking and doing. Our focus has been on technologies as prosthetics for the mind, and human-as-machine style productivity. This has led to burn-out, poor health, poor sleep, and what I call email apnea or screen apnea. We wonder where our attention has gone. Turns out, it's right where we left it - with our ability to breathe fully. We can use personal technologies that are prosthetics for our beings, to enhance our lives. I call this Conscious Computing. We can use technology to help enable Conscious Computing, or we can find it on our own, through attending to how we feel. For advice from a musician on how to do Conscious Computing, I interviewed the organist, Cameron Carpenter. Conscious Computing with the help of passive, ambient, non-invasive Heart Rate Variability (HRV) technology is poised to take off over the next few years. It has the potential to help all of us learn the skills that musicians, athletes and dancers have, that immunizes them from email apnea."

Post in WP discussion forum on how unhelpful so-called help discussion forums really are. Excerpt: "I signed up for WP AT Godaddy,com and have the same question, so I have to come here and do whatever I can understand of what i'm told. my universal experience with forums like this - here at WP and at the forums which serve as the ONLY assistance for non-paying users of third party design businesses -is that genuinely inexperienced people are not-so-subtly encourage to self-select out. people who need help make it very clear that they are really inexperienced, beg for step-by-step directions and get responses they cannot decipher or use. And if they have the temerity to say so, well, here's the first forum i clicked under this topic: http://wordpress.org/support/topic/email-set-up-on-wordpress-site?replies=3 the forum was simply shut down. lol? I don't understand why experienced users who know how to do things bother to make such replies. Is there some club somewhere where such things are on display for the amusement of our betters? Because unintentionally or not, it seems gratuitously mean. "

Don Kilburn/Tom Vander Ark blog post on how formative assessment made possible by technology is helping GenerationDo-It-Yourself students (and teachers?) remediate while still in high school. Pearson is behind this article (remember Barb McDonald's mention of this in a CPSquare discussion).

This page focuses on the Towards Maturity Learning Landscape Audit (LLA)--survey tool to help businesses understand how their staff learn, both formally and informally. The few bullet points contrast the views of 2,000 randomly selected learners from the private sector with 500 L & D professionals--a wide gap exists with regard to how learners are learning and like to learn with what L & D professionals are doing. For instance, 80% of learners prefer work in collaboration with other team members whereas only 1 in five L & D managers surveyed actively encourage staff to help each other solve problems using social media.

excellent points for us to stress in our work, too.

Blog post by Jeff Cobb, the author of Ten Ways to be a Better Lifelong Learner and Mission to Learn blog, on EvoLLLution (illuminating the lifelong learning movement), 3.26.2012 See excerpt below for obstacles that keep people from lifelong learning: "AA: What are the major gaps keeping today's adults from effectively continuing their education? JC: There are two ways to come at that question, at least. It's high-level at first, to differentiate between education-which I consider to be primarily a formal, structured activity-and learning, the vast majority of which is informal and not necessarily structured. And learning encompasses education, but learning is just so much broader. When it comes to education, there can be any number of barriers that prevent an adult from continuing her education. Time and money tend to be two of the biggest. Those barriers can be overcome; like anything in life it's just often a matter of priorities and planning, both on the part of the individual and the society, but they do have to be overcome. On the other hand with learning, there's really nothing that can prevent an adult from continuing learning if they are in fact dedicated to doing that. We really can't help doing it; we're pretty much hard-wired to be continually learning. But we all know how overwhelming the flow of information can be around us these days; on the one hand it's this sense of being overwhelmed that can hold people back, I think another factor is that we simply don't look at a lot of the amazing new opportunities that we have, primarily through what the web now enables. … We don't necessarily look at these as learning tools and as things that can really help us to engage with and grow in life. Really, once you recognize that and once you start thinking in terms of effective strategies and effective approaches, the sky's the limit."

Blog post by Jeff Cobb, February 2010, Tagoras site, on pricing elearning. Explains price, cost, margin, value relationship. Excerpt: "What then are typical price points for e-learning in the association market? I am tempted not to cite any because the only other price points that should matter to an organization are potentially those of competitors. (And as Apple, for example, has demonstrated so well, even competitor pricing should be given only so much weight.) Additionally, our research suggests that only 20 percent of associations have any sort of formal process for setting price - which makes me wonder how much thought is being put into value, margins, and volume. Still, it can be helpful to have some sort of benchmark, however, general, against which to gauge your organization's pricing. We go into much more detail about pricing in our Association E-learning: State of the Sector report, but the average price per e-learning content hour in the association sector - based on our survey of nearly 500 organizations - is $56.79. Per credit hour the average is $73.97. So, for example, based on these figures, the average fee for a 90-minute Webinar that offers CE credit would be around $110. Conclusion I began this discussion by focusing on value, and it seems important to note as I conclude it that the price point is not only dependent upon perceived value, it helps drive perceived value. Part of what gives a Mercedes or a Louis Vuitton handbag its sheen of value is the high price point associated with each. To a certain extent, of course, the price is driven by underlying cost. But it is also true that these companies simply have the audacity - the organizational self-esteem, you might argue - to set a premium price. And people gladly pay it. Few associations, I find, are willing to take such an approach with pricing their e-learning, and perhaps few would succeed if they did. But my suspicion is that most organizations are pricing at a lower l

blog by Harold Jarche on the Connected Workplace, 4.15.2013 Excerpts: "Implicit knowledge is best developed through conversations and social relationships. It requires trust before people willingly share their know-how. Social networks can enable better and faster knowledge feedback for people who trust each and share their knowledge. But hierarchies and work control structures constrain conversations. Few people want to share their ignorance with the boss who controls their paycheck. But if we agree that complex and creative work are where long-term business value lies, then learning amongst ourselves is the real work in organizations today. In this emerging network era, social learning is how work gets done." ..."Personal knowledge management (PKM) skills can help to make sense of, and learn from, the constant stream of information that workers encounter from social channels both inside and outside the organization." ..."Collaboration skills can help workers to share knowledge so that people work and learn cooperatively in teams, communities of practice, and social networks." ..."Leaders need to understand the importance of organizational architecture. Working smarter in the future workplace starts by organizing to embrace networks, manage complexity, and build trust."

blog post by Chris Collison, 1.31.13, on how we have problems asking for help because it betrays our ignorance or incompetence. Excerpt: Of course, it's not exclusively a male problem, but it does seem to be the case that men suffer from this syndrome more than women. It's hard to ask for help. We have all had times when we have that nagging sense that "there might be a better way to do this", or "perhaps someone else has already figured this one out". What stops us from asking around for solutions and ideas for improvement? Sometimes it's a sense that we're supposed to know the answers. Why would I want to show everyone else that I'm incompetent? That doesn't seem like a route to promotion. However, once I've solved my problem, I'll be happy to share my solution. The truth is, the biggest challenge to organisations who want to get more from what they know, isn't that they have a knowledge sharing problem. It's that they have an asking problem.

Blog post at P2PU, 2.13.13, that references MIT Media Lab's indicators for measuring success--might they apply to WLStudio? See excerpt below. "Finding the Right Metrics It can be easier to think about success in terms of indicators. High-level indicators are essentially aggregates of measurements that give you a quick indication of whether or not the organization is on target with its goals and will allow us to map all projects and initiatives to the objectives - bearing in mind that most projects don't fit nicely into a single goal or objective, but it's helpful to know how each project is contributing to the overall goals of the organisation. MIT Media Lab uses three indicators when they measure success: Uniqueness - have we done something new that helps the field? Impact - Have we reached people? Magic - Did we create epiphanies and enable serendipity? "

Nellie Deutsch is a wonderful educator using the WizIQ platform for helping people learn all kinds of things. This one is focused on the virtual classroom and has a list of learning objectives that might be adapted for our beta test work group as what they will learn while they are helping us with the website/program development issues.

"The Varied Functions of Badges" summary from HASTAC discussion, 9/2012 My interest in the functions of badges was spurred along when the MacArthur Foundation asked for help documenting the design principles for using digital badges that emerge across the 30 projects underway by the awardees in their Badges for Lifelong Learning project. We needed to come up with a manageable number of categories. Here is what we came up with: Recognizing Learning. This is the most obvious and arguably the primary function of badges. David Wiley has argued cogently that this should be the primary purpose of badges. If we focus only on purposes, then he may well be right. His point is that badges are credentials and not assessments. This is also consistent with the terrifically concise definition in Seven Things You Should Know About Badgesby Erin Knight and Carla Casilli. Assessing Learning. Nearly every application of digital badges includes some form of assessment. These assessments have either formative or summative functions and likely have both. In some cases, these are simply an assessment of whether somebody clicked on a few things or made a few comments. In other cases, there might be a project or essay that was reviewed and scored, or a test that was graded. In still other cases, peers might assess an individual, group, or project as badgeworthy. Motivating Learning. This is where the controversy comes in. Much of the debate over badges concerns the well-documented negative consequences of extrinsic incentive on intrinsic motivation and free choice engagement. This is why some argue that we should not use badges to motivate learning. However, if we use badges to recognize and assess learning, they are likely to impact motivation. So, we might as well harness this crucial function of badges and study these functions carefully while searching for both their positive and negative consequences for motivation. Evaluating Learning. The final category of

From the Open: The SmallBusiness Network on how networking is actually about getting to know people whom you can help and can help you. Tips for networking: Give and get information; Evaluate the value of the contact; form a strategic alliance - know what the people in your network do; Maintenance - continue to re-evaluate the people in your info loop.

How the Golden Years Disappeared by Marc Freedman, Salon, April 2, 2012. This is an excerpt from the Big Shift, a book written by Marc Freedman, the man who started Civic Ventures about 10 years ago. Perhaps the WLStudio takes on this social imperative and this is how we get funding? "The new migration is across time and the life course, as tens of millions (8,000 a day, one every ten seconds, are turning sixty) reach the spot where middle age used to end and old age once began, the new territory where a resurgent purpose gap, and gulf in identity, stands. Opportunity is there as well. The surge of people into this new stage of life is one of the most important social phenomena of the new century. Never before have so many people had so much experience and the time and the capacity to do something significant with it. That's the gift of longevity, the great potential payoff on all the progress we've made in extending lives. Realizing these possibilities will require the courage to break from old and familiar patterns that once were our friends but just don't work any longer. It means considering ideas like "gap years" for grown ups, new kinds of internships and fellowships for Americans moving beyond midlife, remodelling higher education to help retrain people who have been working for 40 or 50 years, even the creation of new kinds of investment accounts to help cover the costs of transitioning to new careers. What we're facing is not a solo matter; it's a social imperative, an urgent one that must be solved as the great midlife migration gathers scale and momentum."

Colorful, informative graphical mindmap by Jane Genovese at Learning FUNdamentals in Australia for high school students on how to focus in the age of distraction. The branches include taking time to reflect and review, creating rituals/habits, how to work; managing your space, taking a digital technology detox, and help for addicts. From Learning Fundamentals. Also has a presentation for use with with these learning outcomes: By the end of "The Facebook Effect" workshop students will: 1.have developed an understanding of how social network sites (e.g. Facebook) are highly addictive; 2. have developed an understanding of the many benefits of working in a focused manner in a distraction free environment; 3. have access to a range of tools to help them eliminate distractions in their work environment; 4. have a deeper understanding of how multitasking can slow down their mental processes and lead to poorer learning outcomes; and 5. be aware of strategies to enhance their focus and concentration

"In the real world, you don't have infinite resources; you don't have a perfect product; and you don't sell to a growing market without competition. You're also not omnipotent, so you cannot enforce what people think your brand represents. Under these assumptions, most companies need all the help they can get with branding. This is my advice to help you."

Very good presentation of social performance support.

Alice's wonderful blog, from September 30, 2013, commenting on DIY learning conversation in CPsquare. Excerpt: "Emilie Doolittle summarizes some related research in a blog post, showing that social networks can improve collaborative efforts, reduce costs, help people get just-in-time help, speed decision making, and retain employees. Does your organization treat knowledge as a thing and learning as a pre-planned and isolated activity? If so, you might experiment by thoughtfully connected some networks, and watch to see what happens."