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blog post by Chris Collison, 1.31.13, on how we have problems asking for help because it betrays our ignorance or incompetence. Excerpt: Of course, it's not exclusively a male problem, but it does seem to be the case that men suffer from this syndrome more than women. It's hard to ask for help. We have all had times when we have that nagging sense that "there might be a better way to do this", or "perhaps someone else has already figured this one out". What stops us from asking around for solutions and ideas for improvement? Sometimes it's a sense that we're supposed to know the answers. Why would I want to show everyone else that I'm incompetent? That doesn't seem like a route to promotion. However, once I've solved my problem, I'll be happy to share my solution. The truth is, the biggest challenge to organisations who want to get more from what they know, isn't that they have a knowledge sharing problem. It's that they have an asking problem.

blog post by Chris Collison on when austerity forces collaboration instead of competition to achieve performance, 7.2.2013

Blog post by Chris Collison, , on why organizations don't value implementing in a more systematic way the documented learning. "In my experience, many organisations sometimes treat lessons learned like they are an end in themselves - as though the value has to remain in the document - rather than where possible leading to actions which embody the learning. These actions might include updating a process, policy, standard or system has been updated to incorporate the learning, which removes the need to promote the lessons or recommendations to future teams. So why do some organisations settle for a pile of lessons rather than a set of improvements? Some possibilities: It's much easier to write a document than see a change through to completion. It's too difficult to find the owner of the process which needs changing. I'm measured on how many lessons our project captures. We have invested in customizing SharePoint to capture lessons learned documents, and need to show that we're using it. Although I wrote the recommendation, I'm not 100% confident that we should change the process for everyone."

Blog post by Chris Collison on 2.26.13, that discusses reciprocity in fostering a learning atmosphere and adoption of best practice in an organization. Excerpt: "Reciprocity is an important principle for knowledge management, and one which underpins the idea of Offers and Requests. Offers and Requests was a simple approach, introduced to make it easier for Operations Engineers at BP to ask for help, and to share good practice with their peers. The idea was for each business unit to self-assess their level of operational excellence using a maturity model, and identify their relative strengths and weaknesses. In order to overcome barriers like "tall poppy syndrome", or a reluctance to ask for help ("real men don't ask directions"), a process was put in place whereby every business unit would be asked to offer three areas which they felt proud of, and three areas which they wanted help with. The resulting marketplace for matching offers and requests was successful because: i) The principle of offering a strength at the same time as requesting help was non-threatening and reciprocal - it was implicitly fair. ii) The fact that every business unit was making their offers and requests at the same time meant that it felt like a balanced and safe process."