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ABSTRACT The background of the research is the ineffectiveness of training which resulted in the low satisfaction of the training participants. Service quality includes reliability, responsiveness, assurance, empathy and tangibility. Efforts to improve service quality can be improved through service provision by referring to the dimensions of reliability, responsiveness, assurance, empathy and tangible, where assurance and empathy can be used as efforts to improve the quality of services that are more optimal for Finance. The aim of the research is to analyze the level of training management servqual. The analysis used is servqual analysis. The analysis of servqual on the management of the training showed that there was a significant gap between the trainee's expectation with the training management.

ABSTRACT This research is a type of qualitative research on organizational culture (organization culture) that was developed in the Human Resources Development Agency (BPSDM) Jambi Province. Organizational culture (organization culture) is an important concept in the organization. An in-depth understanding of this concept is important given the interrelationship between the concept and the application of the two things. Incorrect understanding of the concept can make it difficult for regulators/regulators, practitioners, and management in communicating about organizational culture. Based on this study, the writer finally tries to come up with a general picture of the application of organizational culture in the Jambi Province Human Resources Development Agency. The results of the study show that organizational culture has been believed to be basic values, norms, and beliefs, and is spread among all members of the organization through social interaction both among members or members of the organization, which is reflected in the behavior of individuals and their organizations. So that in carrying out the task of promoting professionalism, responsibility, integrity, cooperation, and being disciplined in accordance with applicable rules.

ABSTRACT Introduction/Main Objectives: The productivity of online learning media for implementing learning has increased intensely since the corona lockdown. This presents a challenge to improve knowledge by developing media so that students have more time to study independently during the lockdown period.: Background Problems: Researchers compared the productivity of various learning media such as text, video, and video-text combinations.: Novelty: Statistical analysis using Mann Whitney showed significant differences in knowledge retention between the text and video groups and between the video and text-video combination groups. Research Methods: This study was conducted using a quasi-experimental post-test method by comparing participants' retention before the intervention. Finding/Results: The study involved 60 participants who were randomly divided into three groups, text (guidebook), audiovisual (video), and text-video combination. Video and text prepared by Widyaiswara. The results showed that the average scores were 35.1 (text group), 58.1 (video group), and 85.2 (text-video combination group). Conclusion: use of multimedia can increase knowledge retention in the absorption of the material.