Skip to main content

Home/ Digit_al Society/ Group items tagged customers

Rss Feed Group items tagged

Filter: All | Bookmarks | Topics Simple Middle
anonymous

BBC News - NatWest online services hit by cyber attack - 0 views

www.bbc.co.uk/...business-25262790

ITGS

shared by anonymous on 07 Dec 13 - No Cached
  • ails safe On Friday, a number of customers reported problems getting on to the bank's website, from which they normally access their accounts online. The RBS Group - which includes RBS, NatWest and Ulster Bank - said that NatWest was worst affected by the "deliberate" disruption. "Due to a surge in internet traffic deliberately directed at the NatWest website, customers experienced difficulties accessing some of our customer websites today," a spokeswoman for RBS said. "This deliberate surge of traffic is commonly known as a distributed denial of service (DDoS) attack. We have taken the appropriate action to restore the affected websites. At no time was there any risk to customers. We apologise for the inconvenience caused." She stressed that the latest incident was not connected to Monday's IT failure and no customer information was compromised at any time. The incident on Monday also affected cash machines and card payments and prompted an apology from the boss of the RBS group, Ross McEwan. More on This Story Big Banking Latest news EU fines banks over rate-rigging We've kept businesses alive - RBS Cable hands RBS file to watchdog Parties row over Co-op 'smears' JP Morgan in record $13bn settlement Police search home of Paul Flowers Barclays plans to cut 1,700 jobs $render("hyper-related-assets","group-title-1"); Basics Funding for Lending: How does it work? Q&A: Standard Chartered allegations HSBC report: Key findings Q&A: Basel rules on bank capital $render("hyper-related-assets","group-title-2"); Guides and analysis Shock: A banker can live on £1m salary RBS's new boss, Ross McEwan, will not receive any bonus for his first 15 months in the job, and won't pocket any bonus payments till at least 2017. When will banking ever change? Q&A: Banker bonus cap plan What has changed since the crisis? Explaining the Libor scandal Timeline: Libor-fixing scandal $render("hyper-related-assets","group-title-6");
  • Details safe On Friday, a number of customers reported problems getting on to the bank's website, from which they normally access their accounts online. The RBS Group - which includes RBS, NatWest and Ulster Bank - said that NatWest was worst affected by the "deliberate" disruption. "Due to a surge in internet traffic deliberately directed at the NatWest website, customers experienced difficulties accessing some of our customer websites today," a spokeswoman for RBS said. "This deliberate surge of traffic is commonly known as a distributed denial of service (DDoS) attack. We have taken the appropriate action to restore the affected websites. At no time was there any risk to customers. We apologise for the inconvenience caused." She stressed that the latest incident was not connected to Monday's IT failure and no customer information was compromised at any time. The incident on Monday also affected cash machines and card payments and prompted an apology from the boss of the RBS group, Ross McEwan. More on This Story Big Banking Latest news EU fines banks over rate-rigging We've kept businesses alive - RBS Cable hands RBS file to watchdog Parties row over Co-op 'smears' JP Morgan in record $13bn settlement Police search home of Paul Flowers Barclays plans to cut 1,700 jobs $render("hyper-related-assets","group-title-1"); Basics Funding for Lending: How does it work? Q&A: Standard Chartered allegations HSBC report: Key findings Q&A: Basel rules on bank capital $render("hyper-related-assets","group-title-2"); Guides and analysis Shock: A banker can live on £1m salary RBS's new boss, Ross McEwan, will not receive any bonus for his first 15 months in the job, and won't pocket any bonus payments till at least 2017. When will banking ever change? Q&A: Banker bonus cap plan What has changed since the crisis? Explaining the Libor scandal Timeline: Libor-fixing scandal $render("hyper-related-assets","group-title-6"); hyper-depth-st
  • 's website, from which they normally access their accounts online. The RBS Group - which includes RBS, NatWest and Ulster Bank - said that NatWest was worst affected by the "deliberate" disruption. "Due to a surge in internet traffic deliberately directed at the NatWest website, customers experienced difficulties accessing some of our customer websites today," a spokeswoman for RBS said. "This deliberate surge of traffic is commonly known as a distributed denial of service (DDoS) attack. We have taken the appropriate action to restore the affected websites. At no time was there any risk to customers. We apologise for the inconvenience caused." She stressed that the latest incident was not connected to Monday's IT failure and no customer information was compromised at any time. The incident on Monday also affected cash machines and card payments and prompted an apology from the boss of the RBS group, Ross McEwan. More on This Story Big Banking Latest news EU fines banks over rate-rigging We've kept businesses alive - RBS Cable hands RBS file to watchdog Parties row over Co-op 'smears' JP Morgan in record $13bn settlement Police search home of Paul Flowers Barclays plans to cut 1,700 jobs $render("hyper-related-assets","group-title-1"); Basics Funding for Lending: How does it work? Q&A: Standard Chartered allegations HSBC report: Key findings Q&A: Basel rules on bank capital $render("hyper-related-assets","group-title-2"); Guides and analysis Shock: A banker can live on £1m salary RBS's new boss, Ross McEwan, will not receive any bonus for his first 15 months in the job, and won't pocket any bonus payments till at least 2017. When will banking ever change? Q&A: Banker bonus cap plan What has changed since the crisis? Explaining the Libor scandal Timeline: Libor-fixing scandal $render("hyper-related-assets","group-title-6"); Your Savings
  • ...4 more annotations...
  • and cash machines. Details safe On Friday, a number of customers reported problems getting on to the bank's website, from which they normally access their accounts online. The RBS Group - which includes RBS, NatWest and Ulster Bank - said that NatWest was worst affected by the "deliberate" disruption. "Due to a surge in internet traffic deliberately directed at the NatWest website, customers experienced difficulties accessing some of our customer websites today," a spokeswoman for RBS said. "This deliberate surge of traffic is commonly known as a distributed denial of service (DDoS) attack. We have taken the appropriate action to restore the affected websites. At no time was there any risk to customers. We apologise for the inconvenience caused." She stressed that the latest incident was not connected to Monday's IT failure and no customer information was compromised at any time. The incident on Monday also affected cash machines and card payments and prompted an apology from the boss of the RBS group, Ross McEwan. More on This Story Big Banking Latest news EU fines banks over rate-rigging We've kept businesses alive - RBS Cable hands RBS file to watchdog Parties row over Co-op 'smears' JP Morgan in record $13bn settlement Police search home of Paul Flowers Barclays plans to cut 1,700 jobs $render("hyper-related-assets","group-title-1"); Basics Funding for Lending: How does it work? Q&amp;A: Standard Chartered allegations HSBC report: Key findings Q&amp;A: Basel rules on bank capital $render("hyper-related-assets","group-title-2"); Guides and analysis Shock: A banker can live on £1m salary RBS's new boss, Ross McEwan, will not receive any bonus for his first 15 months in the job, and won't pocket any bonus payments till at least 2017. When will banking ever change? Q&amp;A: Banker bonus cap plan What has changed since the crisis? Explaining the Libor scandal Timeline: Libor-fixing scandal $render("hyper-related-assets","group-title-6"); <h4 cla
  • It came less than a week after a major computer failure left some customers unable to use cards and cash machines.
  • On Friday, a number of customers reported problems getting on to the bank's website
  • Due to a surge in internet traffic deliberately directed at the NatWest website, customers experienced difficulties accessing some of our customer websites today,
dr tech

Would you replace 700 employees with AI? - 0 views

insights.innovatingwithai.com/-replace-700-employees-with-ai

ITGS DS ai business and employment jobloss generativeai power

shared by dr tech on 26 Mar 24 - No Cached
  • dr tech on 26 Mar 24
     
    "In short, Klarna offers shoppers something similar to a store credit card - rather than paying $500 now, you might split it into 12 payments with a micro-loan from Klarna that gets issued within minutes. The e-commerce provider then pays Klarna a fee (usually around 6 percent, higher than what they'd pay for a Visa or Mastercard transaction, but still a good deal if it makes it easier for the customer to buy the product). As you might imagine, Klarna has lots of customers and those customers have a lot of questions. This means they hire lots of customer service representatives. And those customer service reps are the first major, public casualty in the conflict between AI and human jobs."
dr tech

8 Skilled Jobs That May Soon Be Replaced by Robots - 0 views

www.makeuseof.com/...-jobs-may-soon-replaced-robots

jobs robots ITGS ai peopleandmachines

shared by dr tech on 08 Jan 15 - No Cached
  • dr tech on 08 Jan 15
     
    "Unskilled manual laborers have felt the pressure of automation for a long time - but, increasingly, they're not alone. The last few years have been a bonanza of advances in artificial intelligence. As our software gets smarter, it can tackle harder problems, which means white-collar and pink-collar workers are at risk as well. Here are eight jobs expected to be automated (partially or entirely) in the coming decades. Call Center Employees call-center Telemarketing used to happen in a crowded call center, with a group of representatives cold-calling hundreds of prospects every day. Of those, maybe a few dozen could be persuaded to buy the product in question. Today, the idea is largely the same, but the methods are far more efficient. Many of today's telemarketers are not human. In some cases, as you've probably experienced, there's nothing but a recording on the other end of the line. It may prompt you to "press '1' for more information," but nothing you say has any impact on the call - and, usually, that's clear to you. But in other cases, you may get a sales call and have no idea that you're actually speaking to a computer. Everything you say gets an appropriate response - the voice may even laugh. How is that possible? Well, in some cases, there is a human being on the other side, and they're just pressing buttons on a keyboard to walk you through a pre-recorded but highly interactive marketing pitch. It's a more practical version of those funny soundboards that used to be all the rage for prank calls. Using soundboard-assisted calling - regardless of what it says about the state of human interaction - has the potential to make individual call center employees far more productive: in some cases, a single worker will run two or even three calls at the same time. In the not too distant future, computers will be able to man the phones by themselves. At the intersection of big data, artificial intelligence, and advanced
dr tech

Inside Shanghai's robot bank: China opens world's first human-free branch | Cities | Th... - 0 views

www.theguardian.com/...human-free-branch-construction

ITGS ai robot people and machines facial recognition

shared by dr tech on 14 May 18 - No Cached
  • dr tech on 14 May 18
     
    "Xiao Long, or "Little Dragon", is not your typical employee - she's a robot at China's first fully automated, human-free bank branch. As guardian of the bank, she talks to customers, takes bank cards and checks accounts (she comes complete with a PIN pad) and can answer basic questions. After a quick initial chat with Xiao Long, customers pass through electronic gates where their faces and ID cards are scanned. On future visits, facial recognition alone is enough to open the gates and call up customer information."
dr tech

Ring: "We don't use facial recognition"; also Ring: "We have a head of facial recogniti... - 0 views

boingboing.net/...oleksandr-obiednikov.html

amazon surveillance facial recognition privacy and anonymity policies and standards

shared by dr tech on 04 Sep 19 - No Cached
  • dr tech on 04 Sep 19
     
    "For example, I've been repeatedly emailed by company spokespeople to tell me that cops only get access to Ring customers' videos if the customers offer to share it; but what they never said is that if a customer turns down a police request, Amazon instructs the cops to make an "official request" to the company and then they grant warrantless access to the footage. "
dr tech

Fastly says single customer triggered bug behind mass internet outage | Internet | The ... - 0 views

www.theguardian.com/...ed-bug-that-caused-mass-outage

ITGS security internet reliability bug

shared by dr tech on 10 Jun 21 - No Cached
  • dr tech on 10 Jun 21
     
    "An internet blackout that knocked out some of the world's biggest websites on Tuesday was ultimately caused by a single customer updating their settings, the infrastructure provider Fastly has revealed. A bug in Fastly's code introduced in mid-May had lain dormant until Tuesday morning, according to Nick Rockwell, the company's head of engineering and infrastructure. When the unnamed customer updated their settings, it triggered the flaw, which ultimately took down 85% of the company's network."
dr tech

Online scams 'target Apple customers for richer pickings' - BBC News - 0 views

www.bbc.co.uk/...technology-36033314

online scams ITGS apple security privacy os

shared by dr tech on 13 Apr 16 - Cached
  • dr tech on 13 Apr 16
     
    "Cybercriminals are targeting people using Apple products as they are more likely to have disposable income, a security expert has warned. Blogger Graham Cluley said that while malware was more common on Windows, Apple customers could not "afford to be lackadaisical" about security. On Monday, he reported a text message scam that tried to trick people into handing over account information. Apple's support site warns customers not to enter details on spoof sites."
dr tech

How tracking customers in-store will soon be the norm | Technology | theguardian.com - 1 views

www.theguardian.com/...in-store-will-soon-be-the-norm

tracking customers ITGS privacy marketing

shared by dr tech on 12 Jan 14 - No Cached
  • dr tech on 12 Jan 14
     
    "Emma Carr, the deputy director general of Big Brother Watch, believes that the technology ignores customers' privacy, and branded it "disproportionate". "This is a clear example of profit trumping privacy," she said. "The use of surveillance technology by shops, in order to provide a better or more personalised service, seems totally disproportionate.""
dr tech

Amazon pushes customers towards pricier products, report claims | Technology | The Guar... - 0 views

www.theguardian.com/...-popular-products-study-claims

algorithms amazon policiesandstandards peopleandmachines ITGS

shared by dr tech on 21 Sep 16 - Cached
  • dr tech on 21 Sep 16
     
    "Amazon's algorithms encourage customers pay more than they need to for popular products and appear to give more prominence to items that benefit the retail giant, according to an investigation by ProPublica. The investigation looked at 250 frequently purchased products over several weeks to see which ones were chosen to appear in the highly-prized "buy box" that pops up first as a suggested purchase. "
dr tech

Web host 123-reg deletes sites in clean-up error - BBC News - 0 views

www.bbc.co.uk/...technology-36072240

ITGS error web host reliability server

shared by dr tech on 19 Apr 16 - Cached
  • dr tech on 19 Apr 16
     
    "The company, which hosts 1.7m sites in the UK, said an error made during maintenance "effectively deleted" what was on some of its servers. "We can conclude that the issues faced have resulted in some data loss for some customers," the firm admitted. It started a "recovery process", but advised customers with their own data backup to rebuild their own websites."
immapotaeto

Amazon opens Alexa AI tech for the first time so car makers can build custom assistants... - 0 views

www.theverge.com/...-digital-assistants-car-makers

ITGS

shared by immapotaeto on 08 Mar 21 - No Cached
  • immapotaeto on 08 Mar 21
     
    "CAR MAKERS CAN DESIGN CUSTOM WAKE WORDS AND RECORD UNIQUE VOICES FOR THEIR ASSISTANTS"
yeehaw

Jail for NTUC FairPrice cashier who copied customers' credit card details for 1,000 EZ-... - 0 views

www.channelnewsasia.com/...customers-credit-card-12950304

ITGS peopleandmachines privacy security

shared by yeehaw on 07 Nov 20 - No Cached
  • yeehaw on 07 Nov 20
     
    "A woman who held jobs at a supermarket and a halfway house took down credit card information of customers at NTUC FairPrice, created an EZ-Link mobile account with details from a halfway house resident and combined the two to make S$41,330 worth of unauthorised EZ-Link top-ups."
dr tech

Amazon's Vector power smart meter deal puts 'how you live your life' on web giant's ser... - 0 views

www.abc.net.au/...12582776

ITGS privacy and anonymity smartmeter amazon data anonymise

shared by dr tech on 19 Sep 20 - No Cached
  • dr tech on 19 Sep 20
     
    ""This is all identifiable in the smart meter data - it has literally your entire the pattern of life and behaviour through just monitoring where you live and what you do in your home." Vector and AWS say the data is anonymised and cannot be linked back to customers. Privacy advocates dispute that, because the way some customers use power in certain locations will easily identify them. For the companies, it's a tightrope: the more anonymous the data is made, the less value it has overall."
dr tech

About 129,000 Singtel customers' personal information, including NRIC details, stolen i... - 0 views

www.channelnewsasia.com/...formation-stolen-nric-14219268

ITGS singtel hack data privacy and anonymity security

shared by dr tech on 17 Feb 21 - No Cached
  • dr tech on 17 Feb 21
     
    "SINGAPORE: Personal information of about 129,000 Singtel customers was stolen after a recent data breach of a third-party file sharing system, the local telco said on Wednesday (Feb 17). Singtel has completed initial investigations into the breach and established which files on the Accellion file transfer appliance (FTA) were accessed illegally, the company said in a news release."
dr tech

Amazon US customers have one week to opt out of mass wireless sharing | Amazon | The Gu... - 1 views

www.theguardian.com/...t-out-of-mass-wireless-sharing

ITGS amazon mesh networks security opt in

shared by dr tech on 02 Jun 21 - No Cached
  • dr tech on 02 Jun 21
     
    "Amazon customers have one week to opt out of a plan that would turn every Echo speaker and Ring security camera in the US into a shared wireless network, as part of the company's plan to fix connection problems for its smart home devices."
dr tech

Banks allowed to use facial recognition - 0 views

www.bangkokpost.com/...owed-to-use-facial-recognition

ITGS facial recognition bank thailand policiesandstandards

shared by dr tech on 27 Aug 21 - No Cached
  • dr tech on 27 Aug 21
     
    "The Bank of Thailand has allowed six commercial banks to offer facial recognition for electronic Know Your Customer (e-KYC) technology to verify the identity of new customers under the regulatory sandbox when opening online deposit accounts."
dr tech

Rite Aid facial recognition misidentified Black, Latino and Asian people as 'likely' sh... - 0 views

www.theguardian.com/...ial-recognition-ftc-settlement

ITGS DS facial recognition bias racism reliability

shared by dr tech on 29 Dec 23 - No Cached
  • dr tech on 29 Dec 23
     
    "Rite Aid facial recognition misidentified Black, Latino and Asian people as 'likely' shoplifters Surveillance systems incorrectly and without customer consent marked shoppers as 'persons of interest', an FTC settlement says Johana Bhuiyan and agencies Wed 20 Dec 2023 14.29 EST Last modified on Thu 21 Dec 2023 12.04 EST Rite Aid used facial recognition systems to identify shoppers that were previously deemed "likely to engage" in shoplifting without customer consent and misidentified people - particularly women and Black, Latino or Asian people - on "numerous" occasions, according to a new settlement with the Federal Trade Commission. As part of the settlement, Rite Aid has been forbidden from deploying facial recognition technology in its stores for five years."
dr tech

Shoppers outraged as Woolworths expands AI surveillance at checkouts - 0 views

au.news.yahoo.com/ce-at-checkouts-050437411.html

ITGS DS surveillance ai checkout business and employment

shared by dr tech on 27 Feb 23 - No Cached
  • dr tech on 27 Feb 23
     
    "However, Ms Bower also noted Woolworths' AI technology is considerably less invasive than technology recently trialled and abandoned by Bunnings and Kmart. "The Woolworths cameras don't collect sensitive biometric data or any personal information," she said. "Woolworths has also taken steps to keep customers informed using a combination of in-store signage and public statements. Importantly, customers can opt-out by using the traditional checkout process. These are all consumer protections Bunnings and Kmart failed to implement.""
dr tech

7-Eleven Thailand adopts facial recognition tech | WARC - 0 views

www.warc.com/...40193

ITGS facial recognition thailand 7-eleven

shared by dr tech on 27 Aug 21 - No Cached
  • KanKan’s capabilities include gathering data on in-store traffic, such as how long a customer lingers at a specific shelf, monitors stock levels and staff activity, and even takes note of the emotions of shoppers as they walk around a store.
  • dr tech on 27 Aug 21
     
    "KanKan's capabilities include gathering data on in-store traffic, such as how long a customer lingers at a specific shelf, monitors stock levels and staff activity, and even takes note of the emotions of shoppers as they walk around a store."
dr tech

Costco finds five card skimmers at four Chicago-area warehouses, warns customers of pot... - 0 views

www.foxbusiness.com/...ostco-card-skimmer-data-breach

ITGS skimmer rfid creditcard security privacy and anonymity

shared by dr tech on 14 Nov 21 - No Cached
  • dr tech on 14 Nov 21
     
    "Costco customers at four of the retailer's Chicago-area warehouses may have had their payment information compromised after employees discovered five card-skimming devices during routine PIN pad inspections at the end of August. "We promptly removed the skimmers, notified law enforcement, and engaged a forensics firm to analyze the devices," A Costco spokesperson told FOX Business in a statement. "It appears that these skimmers had the ability to capture information on the magnetic stripe of a payment card, including name, card number, expiration date, and CVV.""
1 - 20 of 85 Next › Last »
Showing 20▼ items per page