Would you replace 700 employees with AI? - 0 views
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dr tech on 26 Mar 24"In short, Klarna offers shoppers something similar to a store credit card - rather than paying $500 now, you might split it into 12 payments with a micro-loan from Klarna that gets issued within minutes. The e-commerce provider then pays Klarna a fee (usually around 6 percent, higher than what they'd pay for a Visa or Mastercard transaction, but still a good deal if it makes it easier for the customer to buy the product). As you might imagine, Klarna has lots of customers and those customers have a lot of questions. This means they hire lots of customer service representatives. And those customer service reps are the first major, public casualty in the conflict between AI and human jobs."