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Kaja Horvat

Online Shopping: More Popular (Yet Less Satisfying) Than Ever | TIME.com - 0 views

  • consumers are increasingly content to turn to the web to get their holiday shopping done.
  • Yet as more consumers turn to online shopping before and after the holidays, more critics are voicing their dissatisfaction with e-retail. The biggest argument in favor of online shopping is that it eliminates the hassle of having to go to a store, but still, online shopping is hardly without hassles.
  • Among the problems: Purchased items were shipped to the wrong people; presents that were supposed to be gift-wrapped never were; cards alerting the recipients where the goods came from were buried deep inside packages or weren’t included at all; and, of course, clearing up these matters with customer service was a maddening, time-consuming process. Among the larger problems that Ephron, and surely many others, have with online shopping is this:
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  • On a 100-point satisfaction scale, e-retail as a whole received a score of 78, down from 80 in the 2011 holiday season
  • for the eight year in a row, Amazon received the highest overall customer satisfaction rating in ForeSee’s study.
Kaja Horvat

BBC News - Internet shopping: What makes the online consumer tick? - 0 views

  • Data can be used at every stage of a marketing campaign from planning how it will run, to effective implementation, to measuring how successful the campaign was
  • data also shows us what really influences people online.
  • What does this mean? It means that today's savvy shoppers are taking their time when it comes to making a purchasing decision - often checking out online forums, blogs and social networks such as Facebook before they invest.
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  • In March 2012, UK retail websites received an additional 8.5 million visits through social networks and forums compared to March 2011, representing a 2.3% increase year-on-year.
  • two in every five visits to online retailers now come from a search engine.
  • Recently, we conducted some anonymous research into the way that people engage with brands and social networks - specifically Facebook. We looked at the top 100 online retailers, and benchmarked that against the number of fans those retailers had on their Facebook page. The correlation showed that the more fans a retailer had on Facebook, the more visits the website received, to the extent that for every additional fan acquired a retailer could expect to see an additional 20 visits to their company website from Facebook over a 12-month period.
  • As Facebook has evolved, it has become more than a source of traffic for retail websites; in some cases it has also become the digital shop front.
  • 4% of the UK's Facebook population have purchased a product from a brand's Facebook page
  • social media in particular offers companies a huge opportunity to expand their brand equity and profile, engage with consumers and influence their customers.
  • A recent poll conducted by Experian showed that 5% of consumers have actively sought feedback on a purchase made in store on Facebook or Twitter, while 24% of people would be positively influenced to buy a product after seeing an advert on Facebook.
sintija

BBC News - US internet 'six strikes' anti-piracy campaign begins - 0 views

  • US internet 'six strikes' anti-piracy campaign begins
  • Five of the country's leading internet service providers (ISPs) are taking part in the Copyright Alert System (CAS), which they say is designed to educate rather than punish users.
  • "Over the course of the next several days... our content partners will begin sending notices of alleged peer-to-peer copyright infringement to ISPs, and the ISPs will begin forwarding those notices in the form of copyright alerts to consumers,
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  • Consumers whose accounts have been used to share copyrighted content over P2P networks illegally (or without authority) will receive alerts that are meant to educate rather than punish, and direct them to legal alternatives. And for those consumers who believe they received alerts in error, an easy-to-use process will be in place for them to seek independent review of the alerts they received.
  • Meanwhile the UK has favoured a proposed "three strikes" policy
  • Under telecom regulator Ofcom's draft code, users who receive three warnings within 12 months would have anonymous information about their activities passed to copyright holders which could then seek court orders to discover their identities.
  • The policy had been due to come into effect in March 2014, but has been delayed after a House of Lords committee queried whether the Digital Economy Act - which the code is part of - complied with Treasury rules.
nikasvajncer

Leading article: Thanks to the internet, the customer is king again. Long may he reign ... - 0 views

  • TripAdvisor, the consumer website for travellers, faces the threat of a lawsuit from hoteliers and others who claim they are being damaged by unsubstantiated and malicious reviews. The website, it appears, may have to fight its corner in court.
  • The internet has increased consumer power and started to even up the balance.
  • The internet has given ordinary consumers a voice. And if existing sites have their wings clipped by disgruntled businesses, others will simply spring up to replace them.
alja polajžer

BBC News - Clarity call for mobile and internet privacy - 0 views

  • Clarity call for mobile and internet privacy
  • The Communications Consumer Panel said that people should have control over which information is shared.
  • Data doubts
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  • The panel, which was set up to advise communications regulator Ofcom about consumers' interests, wants more control for shoppers over their data.
  • Consumers using their mobile phones can allow businesses to collect data about their location and the products and services they are interested in.
  • the Information Commissioner raised concerns over people's awareness of data privacy.
  • "It has never been more important to protect your personal information. Whether you are surfing the net, shopping online or signing up to social networking sites, it is crucial that people are thinking about how their information might be used," said Christopher Graham, the Information Commissioner.
  • From employers looking up potential employees on Facebook to cyber-criminals hacking into unsecured wi-fi networks, not protecting your personal information can cause serious harm and distress."
Patricija Čelik

As 'Do Not Track' Effort Seems to Stall, Web Companies Race to Look Privacy-Friendly - ... - 0 views

  • Increasingly, Internet companies are pushing each other to prove to consumers that their data is safe and in their control.
  • “It’s not just privacy advocates and regulators pushing,” Mr. Lynch said. “Increasingly, people are concerned more about privacy as technology intersects their life.”
  • In some instances, established companies are trying to gain market advantage by casting themselves as more privacy-friendly than their rivals.
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  • To some degree, these developments signal that the industry is working hard to stave off government regulation, which is moving at a glacial pace anyway. There seems to be no movement on broad privacy legislation on Capitol Hill, and no consensus has been reached on standards for “Do Not Track,” a browser setting that would let Internet users indicate that they did not want their activity tracked by marketers.
  • Whether Internet users are ready to pay to protect their personal data is unclear, though surveys have repeatedly pointed to consumer anxiety.
anonymous

Small Business Cloud Apps That Make Work Easier | Inc.com - 0 views

  • Protect yourself against data loss, security blunders, and--that real productivity killer--inefficiency.
  • For small businesses, cloud storage is affordable and frees you up from maintaining expensive physical servers that need upkeep. And it also makes accessing, updating, and sharing files—usually from any device—simple and fast.
  • And unlike Dropbox or SugarSync that back up only the files you tell them to, Code 42's CrashPlan software automatically backs up everything on your hard drive—as much as once a minute—and encrypts it all before it leaves your computer. It also lets you back up to other computers and attached external hard drives as well as access, update, and share your files from mobile devices.
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  • Another useful feature is that CrashPlan keeps copies of all versions of your files and even those you have deleted.  This means, for example, that you can go back and retrieve a version of a PowerPoint presentation you were using last year if you decide you liked it better than a more recent one.  And if you've ever accidentally deleted or lost a file you know how aggravating and time-consuming it is to recreate it. That's not a worry with CrashPlan.
  • Many cloud storage services claim to offer online collaboration features but Mindjet Connect is different because helping people get work done together regardless of their locations is its forte, not some add-on function.
  • Huddle Sync, Huddle's enterprise file synchronization platform, is different from consumer sync tools because it was built to meet enterprise security and compliance requirements and uses learning algorithms and predictive technology to fully sync only certain files. Not only that but it keeps track of where company data is stored and who has synced what files, as well as provides full audit trails for every single file.
  • Huddle Sync is currently in private beta but you can register at the site if you want to try it out.
donnamariee

Technology and productivity: The hollow promise of the iEconomy | The Economist - 0 views

  • Apple is the most creative, innovative and envied technology company of our time,
  • spring of 2000,
  • Cisco and its ilk as the internet transformed the economy.
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  • If fact there is little sign in the data that machines are displacing humans any faster than usual
  • Perhaps because of uncertainty, though that’s a poor explanation for a phenomenon occurring globally.
  • How to put a price on the contribution of Facebook or Twitter to the Arab spring?
  • IN THE battle between David Einhorn and Apple over the latter's $137 billion cash hoard lies a deeper lesson about the outlook for the economy. Mr Einhorn, an activist investor, says Apple clings to its money out of a “Depression mentality”. Perhaps. But the more mundane explanation is that Apple, like many of the world's big companies today, is generating more cash from its existing product line than it can usefully plough back into new projects.
  • Today, we all know Apple’s products, and a lot of us own one. Yet it is hard to identify the impact they or any of today's social-media giants have had on productivity. I was at first delighted with the convenience and freedom to read documents, check Twitter and search the web on the iPad mini I got in December, but it occurred to me recently that this was at best an incremental improvement over doing it on my BlackBerry or laptop. It also provides me with many more ways to waste time. As Tom Toles, the Washington Post’s cartoonist, puts it:
  • No doubt some of those YouTube videos were being watched over Apple products. Not that I blame Apple for Penney’s culture (after all, Google owns YouTube), but it is a reminder that the social-media revolution has been a mixed blessing. Yahoo at one time stood atop the Internet but the ability of its workers to do their job from anywhere may be backfiring on productivity
  • are genuine benefits of social media and the related hardware. In its first few decades the computer/internet revolution re-engineered business processes, enabling companies to interact with each other and customers in more ways at lower cost than ever, producing measurable, bankable results. Now, it’s leading to brand-new consumer products, many of whose  benefits are unmeasured or unmeasurable.
sergeja perklič

Who owns the content you upload online? | Money | guardian.co.uk - 0 views

  • The outrage over Instagram's announcement that it is changing its terms and conditions has turned the spotlight on the relationship between websites and users who upload content, whether it is photos, video, blogs or even games.
  • A survey of UK consumers suggested just 7% read online terms and conditions before they signed up for products and services, and other research has put it even lower.
  • Twitter: You retain your rights to any content you post on Twitter, but you grant the website a worldwide, non-exclusive, royalty-free licence (with the right to sublicense) "to use, copy, reproduce, process, adapt, modify, publish, transmit, display and distribute" your content.
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  • However, when you use Facebook you give it the right to use information "in connection with the services and features we provide to you and other users like your friends, our partners, the advertisers that purchase ads on the site, and the developers that build the games, applications, and websites you use".
Blaž Ulaga

Leader: Google is watching you | Comment is free | The Guardian - 0 views

  • technology puts adverts on the web, is against the public interest.
  • It is sad that huge and well-resourced companies are buying up the market share of others instead of building up their own capacity
  • Google holds information about the private activities of its users that the intelligence agencies would die for
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  • Consumers must be allowed to find out what information about them the company can access
inesmag

For sale: Your personal info - Feb. 26, 2013 - 1 views

  • Only about 5% of retailers currently have the interest or the ability to market to specific customers based on their location, according to Ingle. Most of what brands are interested in is more generalized information about their customers. But in a rapidly evolving and increasingly mobile marketplace, the brands that arrive late to the location-based targeted advertising game may be left out in the cold.
  • Your smartphone holds a treasure trove of information about you, and cell phone companies are looking for ways to turn that into profit.
  • "An interesting transformation is happening in wireless, in which consumers are no longer customers -- they're the product," said Dan Hays, principal in PricewaterhouseCooper's communications and technology practice. "The trick is for operators to find out how to make money without violating their relationships and trust with their users."
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  • "Network operators sit on a goldmine of data," said Kelly Ahuja, general manager of Cisco's service provider mobility group. "We're going to help them capture and apply it."
Meta Arcon

Figuring out the future of online privacy - CNN.com - 1 views

  • They may not be paying for the services directly, but customers still have a lot of power -- and companies know that they need to listen.
  • "We can't just sit back and allow the industry to just continue to ignore a core component of the user experience online," said Alex Fowler, Mozilla's global privacy and public policy leader.
  • The more devices that connect to the Internet, from smart cars to home thermostats, the more data there are about a person to collect.
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  • Free versions come with ads, but for a price, people can upgrade to the ad-free experience.
  • It's also possible that over the next five to 10 years, people's attitudes toward privacy and their data will change, and they'll be willing to share more personal information
  • Not everyone will want the same level of privacy,
  • "Do not track" seems like a clear, smart option to give consumers
  • Companies that provide free services, such as search engines or social networks, have to strike the right balance between respecting their customers' privacy concerns and serving advertisers.
  • It's also possible that over the next five to 10 years, people's attitudes toward privacy and their data will change, and they'll be willing to share more personal information, attached to their real-world identity, in exchange for more heavily customized computing experiences.
donnamariee

A 'more revolutionary' Web - The New York Times - 0 views

  • Just when the ideas behind "Web 2.0" are starting to enter into the mainstream, the mass of brains behind the World Wide Web is introducing pieces of what may end up being called Web 3.0. "Twenty years from now, we'll look back and say this was the embryonic period," said Tim Berners-Lee, 50, who established the programming language of the Web in 1989 with colleagues at CERN, the European science institute.
  • To many in technology, Web 2.0 means an Internet that is even more interactive, customized, social and media-intensive - not to mention profitable - than the one of a decade ago.It is a change apparent with multilayered media databases like Google Maps, software programs that run inside Web browsers like the collaboration-friendly word processor Writely, high-volume community forums like MySpace, and so-called social search tools like Yahoo Answers.
  • In this version of the Web, sites, links, media and databases are "smarter" and able to automatically convey more meaning than those of today.For example, Berners-Lee said, a Web site that announces a conference would also contain programming with a lot of related information embedded within it.A user could click on a link and immediately transfer the time and date of the conference to his or her electronic calendar. The location - address, latitude, longitude, perhaps even altitude - could be sent to his or her GPS device, and the names and biographies of others invited could be sent to an instant messenger list.
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  • "There is an obvious place for the semantic Web in life sciences, in medicine, in industrial research," Shadbolt said, and that is where most of the focus is today."We're looking for communities of information users to show them the benefits," he said. "It's an evolutionary process."The big question is whether it will move on next to businesses or consumers, he said. A consequence of an open and diffuse Internet, he noted, is that unexpected outcomes can emerge from unanticipated places.
  • "People keep asking what Web 3.0 is," Berners-Lee said. "I think maybe when you've got an overlay of scalable vector graphics - everything rippling and folding and looking misty - on Web 2.0 and access to a semantic Web integrated across a huge space of data, you'll have access to an unbelievable data resource."Said Sheehan: "I believe the semantic Web will be profound. In time, it will be as obvious as the Web seems obvious to us today."
Blaž Gobec

SXSW 2011: The internet is over | Technology | The Guardian - 0 views

  • After three days he found it: the boundary between 'real life' and 'online' has disappeared
  • If my grandchildren ever ask me where I was when I realised the internet was over – they won't, of course, because they'll be too busy playing with the teleportation console
  • If Web 2.0 was the moment when the collaborative promise of the internet seemed finally to be realised – with ordinary users creating instead of just consuming, on sites from Flickr to Facebook to Wikipedia – Web 3.0 is the moment they forget they're doing it. When the GPS system in your phone or iPad can relay your location to any site or device you like
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  • when Facebook uses facial recognition on photographs posted there, when your financial transactions are tracked, and when the location of your car can influence a constantly changing, sensor-driven congestion-charging scheme, all in real time, something has qualitatively changed. You're still creating the web, but without the conscious need to do so. "Our phones and cameras are being turned into eyes and ears for applications,"
  • Videogame designers, the logic goes, have become the modern world's leading experts on how to keep users excited, engaged and committed: the success of the games industry proves that, whatever your personal opinion of Grand Theft Auto or World of Warcraft.
  • Three billion person-hours a week are spent gaming. Couldn't some of that energy be productively harnessed?
  • His take on the education system, for example, is that it is a badly designed game: students compete for good grades, but lose motivation when they fail.
  • A good game, by contrast, never makes you feel like you've failed: you just progress more slowly. Instead of giving bad students an F, why not start all pupils with zero points and have them strive for the high score?
  • "is an interactive technology inspired by snakes."
  • the internet is distracting if it stops you from doing what you really want to be doing; if it doesn't, it isn't. Similarly, warnings about "internet addiction" used to sound like grandparental cautions against the evils of rock music; scoffing at the very notion was a point of pride for those who identified themselves with the future. But you can develop a problematic addiction to anything: there's no reason to exclude the internet,
  • we come to treat ourselves, in subtle ways, like computers. We drive ourselves to cope with ever-increasing workloads by working longer hours, sucking down coffee and spurning recuperation. But "we were not meant to operate as computers do," Schwartz says. "We are meant to pulse." When it comes to managin
  • g our own energy, he insists, we must replace a linear perspective with a cyclical one: "We live by the myth that the best way to get more work done is to work longer hours."
Mirna Čorak

The Perils of Perfection - NYTimes.com - 0 views

  • LivesOn, a soon-to-launch service that promises to tweet on your behalf even after you die. By analyzing your earlier tweets
  • Seesaw, the app lets you run instant polls of your friends and ask for advice on anything: what wedding dress to buy, what latte drink to order and soon, perhaps, what political candidate to support.
  • Take Google Glass, the company’s overhyped “smart glasses,” which can automatically snap photos of everything we see and store them for posterity.
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  • Jim Gemmell, “Total Recall: How the E-Memory Revolution Will Change Everything.”
  • All these efforts to ease the torments of existence might sound like paradise to Silicon Valley. But for the rest of us, they will be hell.
  • SUCH predisposition makes it harder to notice that not all problems are problems
  • After all, saving the world might be a price worth paying for destroying everyone’s privacy, while a larger-than-life mission might convince young and idealistic employees that they are not wasting their lives tricking gullible consumers to click on ads for pointless products.
Anja Pirc

Online privacy: Difference Engine: Nobbling the internet | The Economist - 0 views

  • TWO measures affecting the privacy internet users can expect in years ahead are currently under discussion on opposite sides of the globe. The first hails from a Senate committee’s determination to make America’s online privacy laws even more robust. The second concerns efforts by the International Telecommunications Union (ITU), an intergovernmental body under the auspices of the United Nations, to rewrite its treaty for regulating telecommunications around the world, which dates from 1988, so as to bring the internet into its fief.
  • The congressional measure, approved overwhelmingly by the Senate Judiciary Committee on November 29th, would require criminal investigators to obtain a search warrant from a judge before being able to coerce internet service providers (ISPs) to hand over a person’s e-mail. The measure would also extend this protection to the rest of a person’s online content, including videos, photographs and documents stored in the "cloud"—ie, on servers operated by ISPs, social-network sites and other online provider
  • a warrant is needed only for unread e-mail less than six months old. If it has already been opened, or is more than six months old, all that law-enforcement officials need is a subpoena. In America, a subpoena does not need court approval and can be issued by a prosecutor. Similarly, a subpoena is sufficient to force ISPs to hand over their routing data, which can then be used to identify a sender’s various e-mails and to whom they were sent. That is how the FBI stumbled on a sex scandal involving David Petraeus, the now-ex director of the CIA, and his biographer.
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  • No-one imagined that ISPs would one day offer gigabytes of online storage free—as Google, Yahoo!, Hotmail and other e-mail providers do today. The assumption back then was that if someone had not bothered to download and delete online messages within six months, such messages could reasonably be considered to be abandoned—and therefore not in need of strict protection.
  • wholesale access to the internet, powerful mobile phones and ubiquitous social networking have dramatically increased the amount of private data kept online. In the process, traditional thinking about online security has been rendered obsolete. For instance, more and more people nowadays keep their e-mail messages on third-party servers elsewhere, rather than on their own hard-drives or mobile phones. Many put their personal details, contacts, photographs, locations, likes, dislikes and inner thoughts on Google, Facebook, Twitter, Flickr, Dropbox and a host of other destinations. Bringing online privacy requirements into an age of cloud computing is only fit and proper, and long overdue.
  • the international telecoms treaty that emerged focused on how telephone traffic flows across borders, the rules governing the quality of service and the means operators could adopt to bill one another for facilitating international calls. As such, the regulations applied strictly to telecoms providers, the majority of which were state owned.
  • he goal of certain factions is to grant governments the authority to charge content providers like Amazon, Google, Facebook and Twitter for allowing their data to flow over national borders. If enacted, such proposals would most certainly deter investment in network infrastructure, raise costs for consumers, and hinder online access for precisely those people the ITU claims it wants to help.
  • a proposal sponsored by the United States and Canada to restrict the debate in Dubai strictly t
  • o conventional telecoms has met with a modicum of success, despite stiff opposition from Russia plus some African and Middle-Eastern countries. Behind closed doors, the conference has agreed not to alter the ITU’s current definition of “telecommunications” and to leave the introductory text concerning the existing treaty’s scope intact.
  • The sticking point has been what kind of organisations the treaty should apply to. Here, one word can make a huge difference. In ITU jargon, the current treaty relates only to “recognised operating agencies”—in other words, conventional telecoms operators. The ITU wants to change that to simply “operating agencies”. Were that to happen, not only would Google, Facebook and other website operators fall under the ITU’s jurisdiction, but so too would all government and business networks. It seems the stakes really are as high as the ITU’s critics have long maintained
Rok Urbancic

Microsoft faces hefty EU fine | Technology | guardian.co.uk - 0 views

  • European commission expected to fine Microsoft hundreds of millions of euros after software company broke antitrust promise
  • The EU competition commissioner, Joaquín Almunia, is expected to use the fine – which could run into hundreds of millions of euros – to set an example after the US software giant became the first company to break a promise made to end an antitrust probe
  • The fines relate to an antitrust battle in Europe more than a decade ago. In order to avoid a penalty then, Microsoft promised to offer European consumers a choice of rival browsers.
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  • EU rules mean the company could be penalised $7.4bn (£4.9bn) – or 10% of its fiscal 2012 revenues
  • this did not happen for a period during February 2011 and July 2012, a lapse Microsoft blamed on a technical error. It has said it since tightened internal procedures to avoid a repeat.
  • The European commission has already fined Microsoft €1.6bn (£1.4bn)
  • Microsoft's share of the European browser market has roughly halved since 2008 to 24% in January, below the 35% held by Google's Chrome and Mozilla's 29% share
Neža Zidanič

Ignore the scary tales about internet fraud. It's quite safe, honest | Technology | The... - 0 views

  • A recent television news report focused on the security of online banks following recent attempts to defraud Egg. For the average viewer it must have been scary stuff as the report appeared to demonstrate how relatively easy it might be for a hacker to infiltrate a computer and access passwords and other confidential information.
  • In many cases, the situation is not as serious as the media make out.
  • It is not that hackers are not an issue
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  • One important element of this is the security of the service itself. Although the consumer rarely suffers directly when online services are exposed, scary media stories do mean that everyone in the dot.com world has to work that bit harder to build the necessary trust.
Urška Bračko

Forget About It: Making the Internet More Like Our Brains - Megan Garber - The Atlantic - 0 views

  • the web is a realization of Wells's World Brain
  • just because everything's archived doesn't mean that we're forced to consume it
  • the World Brain, like our own comparatively fragile version, can be subject to neuroplasticity.
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  • The product's point is awesomeness-without-archive. But it's also ephemerality-as-service. It allows us to do what our minds are, actually, optimized to do: to experience, to forget, to remember, and then forget again.
alja polajžer

BBC News - Internet privacy: Genuine concerns or paranoia? - 0 views

  • However unwittingly, you share personal information with complete strangers every single day - via the internet.
  • Mr Chester.
  • But Google is not the only internet service busy farming out data and this raises the question of the invasion of people's rights.
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  • "Companies like Google, Facebook, Yahoo and Microsoft are expanding their data collection techniques and they are not telling consumers and citizens why,"
  • The issue is about how you pay for online services and whether you are happy to sacrifice privacy for getting a service for free.
  • Google has changed its rules to allow information to be shared across all its services.
  • e believes it is the Europeans who are driving the policy debate, while the US strategy is to lobby the Europeans to accept the idea that there can be self-regulation, to trust the Googles and Facebooks and let this market grow.
  • The users themselves are problems as well," he says "Because they post, blog, tweet and do everything else also."
  • A lot of times most people click 'Yes' without reading what the privacy policies are” End Quote Frank Ahern
  • Most newspapers in the world are posting every newspaper they have ever printed, so people are finding that things they did in the past are being made public.
  • Internet privacy: Genuine concerns or paranoia?
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