Interactic 2.0

Promethean reduces incoming support calls by 50% using self-service solution from nGenera CIM

Education technology specialist Promethean has reduced calls into its UK and North America call centres by more than 50%, by boosting its online customer service with nGen Knowledgebase. Using the intuitive knowledge management tool, Promethean has introduced web self-service portals for worldwide customers, which support five languages. 

A abordagem portuguesa ao tema computadores nas escolas através dos programas e-Escola e posteriormente e-Escolinha, tendo de permeio o célebre «Magalhães», tem dado a Portugal alguma projecção internacional e o reconhecimento da estratégia como interessante e replicável noutros países.

technology is just an amplifier” - technology doesn’t change the quality of teaching or learning, it will only amplify it, either in a positive or negative way. What we need to be looking at is changing our approaches to learning, not modifying our curriculum to a “newer” version of what we’ve already had for the past 20 years.