Promethean reduces incoming support calls by 50% using self-service solution from nGene... - 0 views
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Promethean reduces incoming support calls by 50% using self-service solution from nGenera CIM
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Education technology specialist Promethean has reduced calls into its UK and North America call centres by more than 50%, by boosting its online customer service with nGen Knowledgebase. Using the intuitive knowledge management tool, Promethean has introduced web self-service portals for worldwide customers, which support five languages.
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Education technology specialist Promethean has reduced calls into its UK and North America call centres by more than 50%, by boosting its online customer service with nGen Knowledgebase. Using the intuitive knowledge management tool, Promethean has introduced web self-service portals for worldwide customers, which support five languages.