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sydneywolfson

What Does LEED Certification Mean to the Hotel Industry - 0 views

pinnacle-advisory.com/...y-presented-by-christine-brown

shared by sydneywolfson on 18 Feb 22 - No Cached
  • LEED certification is a growing trend and concern among hotel developers, architects, hotel brands and consumers.
  • To earn LEED certification, a building is awarded points for satisfying certain green requirements in six categories- Sustainable Sites, Water Efficiency, Energy & Atmosphere, Materials & Resources, Indoor Environmental Quality and Innovation in Design.
  • istorically it was believed that there is a cost associated in building a LEED-certified hotel; however, it is arguable if this cost differential exists in today’s construction market. The USGBC reports that as of 2007, the cost to develop a green hotel, if any, is only one to two percent above that of a conventional hotel’s cost
  • ...3 more annotations...
  • In addition to selling more room nights at potentially higher rates, LEED-certified buildings typically save 30-50 percent in energy usage, 35 percent in carbon emissions, 40 percent in water emissions, and 70 percent in solid waste.
  • Currently there are only eight hotels in the U.S. that are LEED-certified, but over 100 more hotels have made their intentions known to become LEED-certified.
  • Green hotels offer recycling options, water-efficient toilets and faucets, energy-saving lighting, and recycled paper goods; many hotels have even begun to clean guestrooms and public space with non-toxic cleansers.
  • sydneywolfson on 18 Feb 22
     
    This article talks about how LEED certification is increasing in the hotel industry. Buildings who are LEED certified save a lot more energy and offer recycling options.
chadidscha

Electronic Waste Recycling: A Global Problem in Need of Solutions - 0 views

feeco.com/l-problem-in-need-of-solutions

technology business tech

shared by chadidscha on 17 Feb 22 - No Cached
  • Cellphones, computers, and other technological products contain a number of valuable materials that must be mined. Rare earths, gold, palladium, copper, and more all reside within our cell phones, TVs, and more.
  • These valuable materials are acquired through intensive mining operations. The recycling of such materials from our old gadgets would allow us to reuse these valuable materials, ultimately requiring less mining and conserving our finite resources. According to the EPA, the recycling of one million cell phones yields 35,000 lbs. of
  • The toxic components in e-waste not only pose risks to workers in developing nations, but they also pose risks to the environment; where e-waste is either improperly handled or disposed of, there is risk of soil and groundwater contamination.
  • ...2 more annotations...
  • Many have pinpointed improved legislation, advancement in recycling technologies, increased education, and more convenient recycling programs for resolving the electronic waste crisis. Some companies have already jumped on the bandwagon toward finding improved recycling methods.
  • The Washington-based company behind Redbox and Coinstar has developed a line of ecoATM kiosks, where consumers can conveniently sell their old phones for cash on the spot where they already shop.
  • chadidscha on 17 Feb 22
     
    Electronic waste is a growing problem which affects our soil, groundwater, and more due to improper disposal. This problem was considered a conflicting issue in developing countries in the past; however, that no longer holds truth. Many nations and various companies have become more and more of this issue and try to tackle it by implementing legislations and recycling centers, which allow for proper e-waste disposal. The problem at hand can be dealt with, but a world-wide team effort is needed in order to combat this dilemma.
cdamo003

Why hotels need to focus on sustainable technology | Hotel Management - 0 views

www.hotelmanagement.net/...o-focus-sustainable-technology

hotels focus sustainable technology hotel management

shared by cdamo003 on 16 Mar 20 - No Cached
  • HG and Marriott International have eliminated plastic straws in thousands of hotels worldwide, removing an estimated 1 billion straws from the ocean and landfills.
  • Both brands also are cutting out single-use bottles in the hotel bathroom, estimating to remove more than 500 million plastic bottles every year from the environment.
  • the largest hotel brands will be rolling out room controls within their loyalty platforms that enable guests to preselect the room temperature, lighting mood, TV, music, blinds and more
  • ...6 more annotations...
  • Using the digital device that guests already have, hotels can reduce (or eliminate) the use of paper—saving tons of water and chemicals used in paper processing—and reduce (or eliminate) wasteful plastic keycards
  • The future is keyless, paperless and has less plastic
  • sustainability is more than just a travel industry buzzword or term travelers drop to sound hip.
  • According to a recent survey of millennials, 87 percent would be more loyal to a company that helps them contribute to social and environmental causes and more than nine in 10 millennials would switch brands to one associated with a cause. 
  • More than 5 billion people are now connected to a mobile network, equivalent to roughly two-thirds of the world’s population. Mobile devices are a key enabler of sustainable economic growth and a major contributor to the delivery of the United Nations' 17 sustainable development goals. 
  • And as technology evolves to seamlessly link functionality within the hotel with guests' mobile devices, the synergistic forces of guest satisfaction, cost reduction and environmental sustainability will produce a greener planet for everyone to enjoy.
  • salmanalabiooani on 16 Mar 20
     
    This article shows how important sustainability is in the hotel industry and how innovation and technology can help companies sustainability efforts. Even though technology like the smartphone has a huge footprint on the environment, they can be used to help in sustainability such as hotels using the smartphones that guests already have to perform some functions without having to use paper. Mobile phones can also be adapted to help in running of smartrooms to improve customer experience and also reduce the footprint on the environment.
  • ...1 more comment...
  • jeanique13 on 09 Jun 20
     
    Hotel Management is the backbone of the future in development. Technology plays a huge role in the extensions of green technology in hotels. Many properties are now implementing reward systems that can help reduce waste, mobile extensions with the reuse of key systems and smart rooms with the control of light, temperature and TV systems to help with personalization while saving energy and costs.
  • jbjer002 on 17 Jun 21
     
    A quick read but very enlightening statistics about generational feelings and loyalty to green technologies in hotels.
  • cdamo003 on 16 Feb 22
     
    It is becoming more common for hotels to become more sustainable and green in there business practices. Guests are finding these practices to be expected more often that none. Hotels are now becoming more efficient on there sustainability efforts by utilizing technology in order to reduce costs as well.
chadidscha

4 Ways Cloud Computing Can Save Money | TechnologyAdvice - 0 views

technologyadvice.com/...cloud-computing-can-save-money

shared by chadidscha on 15 Feb 22 - No Cached
  • Even though it’s a time-consuming process, the cloud can provide extensive financial benefits like budget savings and increased workplace productivity.
  • companies can save an average of 15 percent on all IT costs by migrating to the cloud.
  • Less demanding labor and maintenance Higher productivity Lower initial capital investment Top public cloud computing providers
  • chadidscha on 15 Feb 22
     
    Although cloud computing is not the be-all and end-all in the world of IT, it is, however, the latest technique many, personally and professionals/ companies, flock to due to its convenience, financial benefits, and the lack of required hardware.Therefore, reducing, or depleting, the costs associated with hardware finances. Additionally, it reduces the peremptory requests in regards to labor and the need to maintain and/ or preserve of any machinery.
chadidscha

Why CapEx spend is rising-and how hoteliers are spending money | Hotel Management - 0 views

www.hotelmanagement.net/...w-hoteliers-are-spending-money

hotel management spending business

shared by chadidscha on 15 Feb 22 - No Cached
  • Hanson said it’s important to remember that a hotel that looks new and fresh will outperform a hotel that doesn’t.
  • Curb appeal is No. 1
  • Hotels are adding new tech in lobbies, including directory boards with interactive screens and big-screen TVs, he said.
  • ...1 more annotation...
  • Another trend Hanson sees is that hoteliers are spending money on improvements that offer no additional stream of revenue. For example, a huge area of improvement comes in the way of adding more internet bandwidth.
  • chadidscha on 15 Feb 22
     
    The article address the importance of today's capital expenditure and how it attracts new and recurring guests to its properties. Some of these capital expenditures are executed for solely esthetic reasons, even adding more bandwidth to the internet is done to show its clientele that they no longer offer just the average features anymore.
mmoutsatsos

The Rich World's Electronic Waste, Dumped in Ghana - Bloomberg - 0 views

www.bloomberg.com/...ectronic-waste-dumped-in-ghana

shared by mmoutsatsos on 14 Feb 22 - No Cached
  • the Agbogbloshie dump, a wasteland dotted with burning mounds of trash in Ghana’s capital, Accra.
  • Up to 10,000 workers wade through tons of discarded goods as part of an enormous, informal recycling process, in what has become one of the world’s largest destinations for used electronic goods.#lazy-img-360452765:before{padding-top:66.70212765957447%;}
  • Burns, back problems, and infected wounds
  • ...26 more annotations...
  • respiratory problems, chronic nausea, and debilitating headaches
  • —brought on by the hazardous working environment and toxic air pollution.
  • smashing up old computers and televisions in search of valuable parts and burning insulated cables to recover copper.
  • The Agbogbloshie dump is a result of the world’s increasing demand for electronic equipment as consumers continually upgrade their devices and throw out the older ones.
  • The e-waste problem could expand into a global health crisis,
  • significant proportion of this electronic waste is sent, often illegally, from the West to developing countries across Africa and Asia.
  • Around 50 million tons of electronic waste, or e-waste, is being thrown away each year, according to a report published this year by the United Nations.
  • figure is projected to double by 2050.
  • only 20 percent of e-waste is thought to be recycled appropriately.
  • The rest “ends up in landfill, or is disposed of by informal workers in poor conditions,” the UN found.
  • A
  • “E-waste is a growing global challenge that poses a serious threat to the environment and human health worldwide,”
  • In Ghana, the waste arrives via the Port of Tema, 20 miles to the east of the Agbogbloshie dump.
  • They are often labeled as secondhand consumer products, health experts said, so they are not strictly considered waste.
  • “There are skin diseases and ailments [at Agbogbloshie], but the worst problem here is respiratory illnesses, because the amount of pollution here is so high,”
  • the quality of air is terrible
  • “The workers can’t do anything about it because they have to earn a living, so it’s a trade-off. They earn money but their health suffers.”
  • These health risks are entering the food chain. The Agbogbloshie area is home to one of the largest food markets in Accra, and haggard livestock roam freely and graze on the dumpsite.
  • Agbogbloshie contained some of the most hazardous chemicals on earth.
  • One egg hatched by a free-range chicken in Agbogbloshie exceeded European Food Safety Authority limits on chlorinated dioxins, which can cause cancer and damage the immune system, 220 times over.
  • about 80,000 men, women, and children subsist from the Agbogbloshie dump, living either on-site or in the adjacent slum.
  • Ghana imports about 150,000 tons of secondhand electronics a year,
  • an international treaty that since 1989 has forbidden developed nations from carrying out unauthorized dumping of e-waste in less developed countries.
  • It is very important the issue of waste export to developing countries such as Africa and other countries in transition should be looked at critically.”
  • The German development agency GIZ is in the midst of delivering a €5 million ($5.5 million) project to build a sustainable, efficient recycling system at Agbogbloshie, as well as a health clinic and football pitch for workers.
  • But as the world’s appetite for electronics keeps growing, preventing the illegal dumping of electronic waste and the devastating impact it has on places like Agbogbloshie will prove an even greater challenge.
  • mmoutsatsos on 14 Feb 22
     
    The effects of electronic waste dumping in the Agbogbloshie dump in Accra, the capital of Ghana. It also talks about the health issues workers suffer from working there, and the problem is predicted to get much worse than it already is.
melnetra112

What is LEED Certification in Real Estate? - 0 views

hoteltechreport.com/...leed-certification

Hotel business LEED

shared by melnetra112 on 14 Feb 22 - No Cached
  • LEED stands for Leadership in Energy and Environmental Design. It’s an internationally accepted green building certification system designed by the US Green Building Council (USGBC), a non-profit organization consisting of members from real estate, construction, finance, and technology sectors.
  • LEED certification means that your hotel has met certain standards for sustainability. There are four LEED levels
  • LEED commercial projects earn points
  • ...3 more annotations...
  • Sustainable sites Water efficiency Energy and atmosphere Materials and resources Indoor environmental quality
  • LEED certification is good for your guests and employees, the planet, and, ultimately, your bottom line.
  • LEED buildings are shown to improve worker health and wellbeing, in addition to being a better experience for your guests. LEED buildings bring in clean air and natural light, and discourage the use of harmful chemicals found in paint and other building supplies that can impact our health over time. Employees feel better, and that impacts morale
  • melnetra112 on 14 Feb 22
     
    LEED certification system is designed by USGBC a non-profit organization. LEED certification mean that a certain standard has been removed in order to build a better environment. The certificate of LEED is shwn to improve worker health and wellbeing
katvillaverde

Palm Springs-area worker shortage brings robots, closures and raises - 0 views

www.desertsun.com/...9123613002

technology hospitality Hotel tech

shared by katvillaverde on 14 Feb 22 - No Cached
  • Many local businesses have been experiencing the worker-shortage issues for nearly a year,
  • We've had to take rooms out of order just because we couldn't (clean and prepare) them fast enough," Boswell said, "especially on the weekends and (during) special events and on holidays."
  • Pyle said she has been very satisfied with Rosi's performance over the last two months. Most customers — especially children — love the robot, and many want to take pictures or videos of it.
  • ...6 more annotations...
  • Many hospitality business leaders say they believe the workers who haven't returned by this point likely don't intend to.
  • The labor researcher said there was also evidence that many workers have been reevaluating work and the trajectory their careers were on since the start of the pandemic.
  • Novello said he believes people who were "on the fence" about being in the service sector and might have otherwise remained decided instead that they wanted to pursue less demanding work.
  • He attributed much of the success to an emphasis on keeping nearly all of business' staff both employed and in a good mental state throughout the pandemic.
  • She noted businesses would still have to be competitive with large companies on wages in order to draw workers back.
  • "They'll go (into Haus of Pizza) and they'll see that and they'll talk to (Pyle) and they'll do the exact same thing," Wallace said.
  • katvillaverde on 14 Feb 22
     
    This article went into explaining how businesses in Palm Springs have experienced a large labor shortage since the pandemic. They have tried advertising, high wages, benefits, etc. however people who left the industry do not have intentions of returning, looking for different career paths. Because of this, business owners have turned to using robots in their facilities. There is a rise of the use of robots and technology in restaurants and hotels, such as delivery food.
georgemacintyre

The Demand for Contactless Technology is Here - and Here To Stay | By Jasmine Seliga - 0 views

www.hospitalitynet.org/...4108835.html

shared by georgemacintyre on 13 Feb 22 - No Cached
  • While hospitality technology is my passion, a pre-pandemic snapshot of our industry proves that adoption was on the slower side
  • Serving guests is the heart of our industry, and there are risks with automating processes that could potentially disrupt the seamless guest experience we have worked so hard to establish.
  • I am seeing an evolution of hospitality like I've never seen before, and it seems it is here to stay.
  • ...5 more annotations...
  • Our industry has been uncharacteristically receptive to new development and technology since the onset of the pandemic.
  • We are seeing the need for automated solutions to support staff in a way we never have before.
  • We must start looking to invest our dollars in a solution that handles everything from booking and contactless check-in, seamless guest communication all the way to business intelligence t ools that track the guest experience.
  • What should you be looking for if you haven't adopted an integrated solution already? Your system should give guests options to personalize and take control of their experience with online reservations, mobile check-in and check-out, self-service kiosks, communication through a guest portal, and support for online and mobile payments. The more convenient self-service options you can provide, the greater your guest satisfaction will be.
  • Be open to the agility of a product that can do more than take a reservation and check a guest in. And most of all, stay engaged. Stay engaged in what's going on in and around our industry.
  • georgemacintyre on 13 Feb 22
     
    The Hospitality industry has been somewhat hesitant to adapt to new technologies. This may be the case of hospitality companies being scared to go away from what we consider good customer service. The pandemic helped to jumpstart the hospitality industry into accepting new forms of technology. Technology is on the rise in the hospitality industry and is only going to continue to be more and more prevalent.
sydneywolfson

5 Ways Biometrics Could Change the Hospitality Industry | RoomKeyPMS - 0 views

roomkeypms.com/...ce-of-the-hospitality-industry

shared by sydneywolfson on 10 Jun 21 - No Cached
  • Biometrics aren’t just used to enhance the guest experience. They can also help create in-house efficiencies as well, such as with a biometric-based system to track when employees
  • Check-in via facial recognition is already active at hotels in China. FlyZoo, a 290-room hotel located in Hangzhou, allows guests to select their floor and room during booking on their mobile app.
  • Skipping all check-in formalities may not always been an option, but fingerprint or facial scanning can help to expedite the process.
  • ...4 more annotations...
  • First, by making guest rooms accessible only by fingerprint or facial scanning, it eliminates the needs to manage key card inventory and the headache of lost, stolen, or deactivated cards.
  • The use of biometric data can help to ‘announce’ guests, their information, and their preferences without them having to provide any additional information.
  • Requiring the use of a fingerprint to authorize any additional payments during a hotel stay, such as food and beverage orders, spa treatments, or in-room entertainment purchases, makes check-out billing quick and accurate.
  • As the population becomes more comfortable with the use of biometrics in everyday life — such as using our fingerprints or faces to unlock our mobile devices — they will come to expect that same ease of identity verification for other purchases or experiences, like travel.
  • jbjer002 on 10 Jun 21
     
    Nothing ground breaking from what we have already heard. But the lack of response from the majority of the industry to implement is astonishing.
  • carlatj on 23 Jun 21
     
    Rapid Check-in, Easy & secure payments, Personalized Guest Experience, Quick Payment all sounds really good but there's other uses, tracking employees.
  • sydneywolfson on 12 Feb 22
     
    This article talks about the biometrics in hotels. For example, In China, there is facial recognition to check into the hotel. Facial recognition can also be used as a "room key" as well.
rosedelice

Simplify with Tech - Best Strategy for Revenue Managers 2021 - Atomize - 0 views

atomize.com/...-your-revenue-strategy-in-2021

revenue

shared by rosedelice on 10 Feb 22 - No Cached
  • Analytics and automation are nothing new for revenue managers but recent advancements in tech take these areas to new heights. Only a short while back predictive analytics, forward-looking data and live insights were still futuristic dreams. Today they’re a reality. That’s a good thing for revenue managers, especially in the upcoming ramp-up phase, these new capabilities are crucial to making the most of unpredictable markets. 
  • The ideal solution here is for the Cluster Revenue Manager to use a system that automates data collection. First, this saves you time gathering information. Second, it gives you immediate access to the data you need to shape strategies and make recommendations for all hotels in your cluster.
  • Using an automated system to collect live market and competitor data solves this problem. For the best results, pick a business intelligence (BI) solution that provides live, on-demand reporting. This will give you access to the latest numbers whenever you need them, otherwise, you’ll lose time again on updating old reports. 
  • ...1 more annotation...
  • Revenue Managers have the reputation for working with number-focused, unwieldy reports. Those can be hard to follow for department heads less familiar with the topic. As a result, you’ll get a lot of questions and have to spend time you don’t have to defend your strategy. 
  • rosedelice on 10 Feb 22
     
    Automation helps Revenue Managers in many ways beyond just reducing manual work. It makes data-driven pricing easier and reveals emerging market trends in their earliest stages. It decrease the time you spend on back-and-forth communication and discussion.
kbroo026

Veggie Grill blends technology, efficiency and hospitality at first New York City locat... - 0 views

www.proquest.com/...5

shared by kbroo026 on 07 Feb 22 - No Cached
  • Veggie Grill
  • employs a mix of smart kiosk technology and high-touch service to elevate both the in-store and off-premise experience
  • "We knew we had to be able to do transactions fast,"
  • ...5 more annotations...
  • guests can opt-in to use facial recognition to identify repeat visitors. The software might also learn what a consumer likes, suggest a side or beverage or make suggestions based on past orders.
  • "The only way to do that was a combination of cashiers and kiosks, especially in the New York market
  • "The most significant contribution that a kiosk can give you is better flow, less pressure on a cashier,”
  • It's important to have a guest-facing experience no matter what the experience is—kiosk or not.
  • Ideally, kiosks drive more transactions and a restaurant might employ more kitchen staff
  • kbroo026 on 07 Feb 22
     
    Like other QSR, Veggie Grill uses a combination of cashiers and kiosks to take orders. Their kiosks, however, have an option to use facial recognition, which aids in recognizing regulars and is able to suggest add-on items. Responding to the often repeated claim that kiosks will cost jobs, they argue that there is always a demand for the guest-facing experience, and that kiosks could contribute to greater demand for BOH staff.
mmoutsatsos

Digital Marketing Trends for Hotels - What'll Be Big in 2020 : 4Hoteliers - 0 views

www.4hoteliers.com/...12957

hospitality Digital Marketing

shared by mmoutsatsos on 07 Feb 22 - No Cached
  • Digital marketing is absolutely vital for maximising bookings and increasing your revenue,
  • Customer Experience Marketing
  • Hotels are (and, more importantly, have to be) more customer-centric than ever before.
  • ...27 more annotations...
  • creating an enjoyable experience is absolutely vital – hence the rise in customer experience marketing!
  • This is essentially the idea that customers pay for experiences, not “things”.
  • The key is to promote the reasons people stay in hotels in the first place, and can cover activities like offering unique features in hotel rooms and providing premium facilities.
  • Artificial Intelligence
  • Virtual Reality
  • User Generated Content
  • 93% of consumers say user generated content (UGC) – content created by past customers – is helpful when making purchasing decisions!
  • modern form of word-of-mouth marketing
  • Influencer Marketing
  • Mobile Booking
  • the on-arrival moment
  • The motivation behind this is similar to the motivation behind UGC – namely that consumers trust the opinions and words of their peers and people they trust (like influencers) more than brands.
  • Savvy consumers of today are far more likely to listen and believe the images and words of their fellow travellers than the well-polished marketing campaigns dreamed up by hotels!
  • hotels collaborating more with macro-influencers (like celebrities)
  • but we’ll also see more going really focused and partnering up with micro-influencers.
  • These are social media users
  • Creative and Human Storytelling
  • Consumers today want to build more of a connection with the brands they buy from, and social media is tapping into this trend by producing more and more features that allow brands to show their “real-ness”.
  • Moment Marketing
  • different moments to interact with travellers during the hotel booking process
  • search stage,
  • he post-booking stage
  • partnering up with industry influencers to promote
  • Booking Retargeting
  • research has shown that the majority of people who visit a hotel website won’t book the first time they land there, but they might book on their second, third, or seventh visit!
  • It’s All About Direct Bookings
  • Travellers are beginning to realise they can get better deals by booking directly with a hotel, and they are able to take back power from the OTAs to create their own, personal travel experiences.
  • mmoutsatsos on 07 Feb 22
     
    This article talks about the different trends in Digital Marketing that hotels will be facing in 2020.
amoon008

Artificial Intelligence for Hotels: 9 Trends to Know | Cvent Blog - 0 views

www.cvent.com/...ficial-intelligence-for-hotels

intelligence hotels

shared by amoon008 on 28 Mar 21 - No Cached
  • using artificial intelligence for hotels is “not just a matter of gaining a competitive advantage; it’s imperative in order to stay in business.
  • “94% (of C-level executives) reported that artificial intelligence would ‘substantially transform’ their companies within five years
  • 49% of survey respondents say that the hotel industry ranks right in the middle at a grade of “C” for artificial intelligence implementation
  • ...15 more annotations...
  • Hyperdynamic pricing allows booking engines to automatically search social media, past user data, and even world news to display rates that maximize earning potential.
  • Improve revenue management and help save the environment with energy, water, and waste-monitoring tools.
  • Chatbot translators can quickly identify languages used by website visitors based on their location. They can also translate scripts on the fly and manage simultaneous guest inquiries from all over the world
  • AI is already changing the guest experience across the travel lifecycle, including the on-property experience
  • Artificial intelligence is used in the hotel industry for revenue management, guest experience, and the automation of daily operations.
  • Hotels such as the Radisson Blu Edwardian in London and Manchester use artificial intelligence concierges to check guests in or out, order room service, and answer questions 24/7
  • Consider chatbots for your hotel if you’d like to create consistent guest experiences and free up time for front desk staff to provide the best possible service for guests who are physically present. 
  • Cvent Passkey for Hoteliers uses smart technology to maximize the sales potential of existing business, improve the booking experience, and seamlessly organize all related departments.
  • Machine learning (a subset of AI) makes it easy to automatically collect, store, and analyze data from across a variety of online sources. 
  • "Wow" event planners with products such as Cvent Event Diagramming — an intuitive tool used to create 3D diagrams of event spaces.
  • Hilton and IBM teamed up to create Connie (named after Conrad Hilton), the first in-person customer service robot for hotels. The AI model can learn from guests and adapt over time while answering questions, fulfilling simple booking tasks, and improving its own speech over time. 
  • Hospitality recruiters are using machine learning to hire hotel employees in ways that go beyond the outdated resume model. Using personality profiles of existing team members and gamification-based tests, IHG and other top hotel brands have recruited thousands of employees. 
  • Keep an eye out for the tools, gadgets, and platforms that aren’t available now but are set to create a noticeable impact on the industry
  • Look out for passports with guest health information built in so medical professionals on or offsite can quickly access information such as their medical history, current medications, and allergies in an emergency.  Stay tuned for star ratings for hotel guests so properties can see information about their past stays. Look forward to robots as support staff to help ease the burden of late-night shifts and the effects of a high turnover industry. 
  • While AI robot concierges, room service delivery, and cleaning machines have the potential to replace 25% of today’s hospitality workforce, experiments such as Henn na Hotel in Japan
  • jiayi017 on 28 Mar 21
     
    This article mainly describes the current main trends of artificial intelligence in revenue management, guest experience, and daily operations. AI's concierge service, chat robot translator, ultra-dynamic pricing, forecasting utility, team booking software review data collection, intelligent function charts, and intelligent recruitment are the main manifestations of future technological development. Through these artificial intelligence, the hotel can simplify some service procedures, provide more personalized and improve the guest's staying experience. But at the same time, we must also realize that intelligent technology cannot completely replace employees.
  • amoon008 on 07 Feb 22
     
    "AI is already changing the guest experience across the travel lifecycle, including the on-property experience."
katvillaverde

Could Robots Breathe New "Life" Into the Tourism Industry? - 0 views

www.hospitalitynet.org/...4108664.html

technology hospitality Hotel business solution travel tech

shared by katvillaverde on 07 Feb 22 - No Cached
  • Hotels are a “symbol of hospitality”, say the researchers, “which manifests as human values or touch”.
  • On a more positive note, the researchers explain, many people enjoy technological advancements, appreciate the “usefulness and ease of use” of service robots and like to show off their novel experience to others
  • They speculated that the “highly contagious” nature of COVID-19 may have made people more enthusiastic about robot services in hotels.
  • ...5 more annotations...
  • In each study, the researchers sought to find out whether the participants’ preference for the robot-staffed hotel increased when they felt more at risk
  • In a resounding show of support for AI concierges, butlers, and cleaners, the results of all four studies indicated a preference for the robot-staff hotel.
  • beneficial for maintaining social distancing and reducing anxiety regarding contagion through human interaction”.
  • Hotels should target customers who feel particularly threatened by the pandemic by “promoting the health and safety aspects of service robots”.
  • The world is already moving rapidly toward the introduction of high-level technologies, and the pandemic offers a “good opportunity for pioneers to act”.
  • katvillaverde on 07 Feb 22
     
    The article explains how the pandemic offers a "good opportunity for pioneers to act". In a study that was conducted, there was a preference for a robot-staffed hotel. This could be due to, however, the contagious nature of COVID-19.
rosedelice

4 Ways Robots Will Improve Our Standard of Living - 0 views

martechseries.com/...s-will-improve-standard-living

shared by rosedelice on 06 Feb 22 - No Cached
  • There is no question that robots are a great deal more efficient than humans, especially when it comes to things like manufacturing goods. Not only are robots able to work with better accuracy, which reduces the amount of time and materials wasted, they can also work faster (and longer) than humans can. While this can have an adverse impact on the jobs that people rely on, it also, by lower manufacturing costs, makes the price of goods cheaper. This, in turn, has the effect of making those goods, whether they be cars, clothing, or computers, more accessible to a wider number of people.
  • Instead of thinking about robots purely in terms of the people they might replace, it’s instructive to think of the benefits they will bring. From more fulfilling jobs to increased access to goods and services previously only available to the wealthy, there’s no question that this technology will have an incredibly transformative impact on the world at large.
  • rosedelice on 06 Feb 22
     
    Sometimes, we focus more about Robots replacing humans, but we don't see the whole picture. Robots work with better accuracy which reduces the amount of time and materials wasted. It is a fact that will impact people's jobs; However, by helping company saving money, the price of good will be more affordable.
cdamo003

Biometric Technologies as the Future of Hospitality - Intellectsoft Blog - 0 views

www.intellectsoft.net/...ic-technologies-in-hospitality

biometric technologies future hospitality blog

shared by cdamo003 on 20 Nov 21 - No Cached
  • With the adoption of biometrics like fingerprints, face or iris scanning, or even voice recognition, biometrics have the potential to revolutionize the hospitality industry
  • Biometric technologies are solutions that are commonly used to identify a person based on some aspect, namely, a person’s unique physical or behavioral characteristics.
  • There are two types of biometrics used to recognize a person. The first type is biometrics based on physiological characteristics. The second is behavioral biometrics. Physiological identifiers include the following:
  • ...7 more annotations...
  • If your hotel has a lot of security measures, guests may not like it and they may never come back. If, on the contrary, security measures are weak, this can lead to theft or something else.
  • One of the ways to use biometrics in hotels and other establishments in this domain is to implement registration using fingerprint or face recognition
  • In the same way, hotel staff control guest access to different parts of the hotel, for example by requiring a finger scan to access the pool.Another way to use biometrics in hotels is to avoid key cards that allow guests to enter their rooms. Instead, a person just needs to scan their fingerprint, which greatly simplifies the system.
  • The first is that locals can register by scanning their faces through a mobile app. Another option is for foreigners who can check in by scanning their faces through vending machines located throughout the hotel lobby
  • as the fingerprint will become the only key to all areas of the hotel, which greatly facilitates the work of technical staff and saves the hotel from unnecessary problems with visitors.You can also monitor in real-time the access of staff to restricted areas of the hotel, such as guest rooms, washing rooms, etc. You can track which room a particular hotel employee has entered, thereby roughly understand their location.
  • According to one study, 41% of hotel visitors visited the hotel more often and stayed in only one hotel if an employee could recognize them without giving their name. In another survey, 62% of hotel guests believe that such actions by staff will greatly improve their experience of the hotel.
  • For example, a guest arriving at a hotel scans a fingerprint at the front desk, after which the concierge will immediately receive all of his personal information, room, and service preferences, to make his stay at the hotel as pleasant as possible.
  • ecast038 on 20 Nov 21
     
    The use of biometrics in the hospitality industry is becoming more common. Through physiological characteristics such as fingerprints, face scanning or voice recognition, guests can access hotel rooms without the need of room keys. Employees would have control over guest access and be able to easily recognize guests after scanning in.
  • cdamo003 on 06 Feb 22
     
    This article discusses how biometrics is reshaping the hotel experience. From check in from the way we make purchases and enter different areas of the hotel. This feature is also able to enhance security and take away the old issue of lost keys. Many hotels are already implementing this feature and this is a great way to increase security measures.
kbroo026

FIU's SHTM Addresses Labor Issues With World's First Bartender Powered by Artificial In... - 0 views

www.hotel-online.com/...red-by-artificial-intelligence

fiu labor issues intelligence hospitality technology mobile business AI

shared by kbroo026 on 05 Feb 22 - No Cached
  • Florida International University
  • 2fcontinues to address pandemic-imposed challenges like labor shortages by introducing
  • Cecilia.ai, the world’s first robotic, interactive bartender that offers the potential of round-the-clock service.
  • ...5 more annotations...
  • Cecilia’s 3D animated avatar technology is powered by artificial intelligence and voice recognition technologies. Cecilia is automatic and completely contactless.
  • “As an educational partner, Cecilia encourages our students and future trade leaders to think out of the box in terms of added value service scenarios,”
  • this groundbreaking technology can offer a customizable and interactive solution when a human bartender is either not practical or possible. It also provides a critical teaching moment on customer preferences, branding possibilities, and contactless service alternatives.”
  • we must be innovative, imaginative, and open to new and sustainable ways of
  • interacting with customers,”
  • kbroo026 on 05 Feb 22
     
    Cecilia is bartending technology that uses AI to create an experience that is more personable than the Smart Bar. Cecilia's clients thus far seem to be large corporations (Microsoft, KPMG), but is being marketed for event rental, and used as an educational tool at FIU. Though no machine can replace human interactions, Cecilia provides a viable contactless service alternative.
sydneywolfson

The Impact of AI on the Hospitality Industry | by Willa Zhou | Towards Data Science - 0 views

towardsdatascience.com/spitality-industry-8ba7adb66be

shared by sydneywolfson on 04 Feb 22 - No Cached
  • Countless hospitality industry leaders are increasingly leveraging the use of one specific tool in their hotels to increase personalization and exceed customer expectations: artificial intelligence or more commonly known as AI.
  • More and more hotels, especially large global hotel chains such as Marriott International, Hilton Hotels & Resorts, and Caesars Entertainment, have started implementing the use of AI in their hotels in the form of chatbot messaging, AI powered customer service, and data analytics in hopes of redefining the current industry standards on a personalized guest experience.
  • Marriott International, for example, has multiple chatbots including Marriott Rewards chatbots which are available on various platforms such as Facebook Messenger, Slack, WeChat, and Google Assistant (Bethesda
  • ...6 more annotations...
  • By allowing guests to communicate in their native languages, chatbots seamlessly remove the language barrier with guests from all over the world
  • ilton introduced the world’s first AI powered hotel concierge robot named Connie, after its founder Conrad Hilton,
  • Connie was developed in collaboration with IBM with three main goals in mind: to decrease wait time in line, provide added efficiency in hotel operations, and surprise guests with an innovative and completely unique too
  • Connie is able to inform guests on hotel features, local attractions, and dining recommendations just like any front desk agent, concierge, or hotel phone operator would
  • Besides customer service improvements through chatbots and concierge robots, AI has also impacted the hospitality industry with the use of data analytics.
  • AI demonstrates a real promise in increasing convenience, enhancing personalization, as well as raising satisfaction and loyalty for hotel guests
  • sydneywolfson on 04 Feb 22
     
    This article talks about AI in hotels. For example, the article mentioned the use of chat boxes for Marriot International. Another example is Connie, the first AI powered hotel concierge robot at the Hitlon. It is a unique tool and can help decrease wait time and provide added efficiency in hotel operations.
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