Cyber Security In The Hotel Industry | protel - 4 views
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And phishing isn’t the only strategy these computer thugs use, either. Just about every hotel in the world could be vulnerable to malware, ransomware, spam, hacking and social engineering.
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The argument for educating staff on cybersecurity is a simple one: if staff don’t know how to recognize a security threat, how can they be expected to avoid it, report it, or remove it?
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the 2019 State of IT Security Survey found that email security and staff training were listed as the top problems faced by IT security professionals.
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Yet, more than 30% of staff surveyed by Wombat Security Technologies didn’t even know what phishing or malware was. This is probably why scams like the Business Email Compromise (BEC) result in whopping losses of over $3 billion (according to the FBI).
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But as humans, hoteliers make mistakes, they’re trusting of fake identities, tempted by clickbait, and vulnerable to other sneaky tactics used by criminals to gain access to company information.
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By making employees aware of security threats, the impact they might have on your business, and what procedures to follow when a threat has been identified, you’re strengthening the most vulnerable links in the chain.
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The World Economic Forum in their latest report, The Global Risks 2019, puts cyber-attacks and data theft into the higher-than-average likelihood bracket during 2019.
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To achieve these record levels of data breaches and cyber-threats, cybercriminals are focusing their attention on the manipulation of human behavior.
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Security awareness training is not a point event or solution, it is a process. Security awareness comes out of a series of ideas, thoughts, and preparations that are used to develop a holistic security awareness training program.
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We all make mistakes and occasionally slip up. It is really important that staff know that they can come to you and that they are free to report problems without there being a risk of them losing their jobs. This will come from your personal management style.
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Cybersecurity is everyone’s responsibility, whether you are C-level, management, accounting, housekeeping, maintenance, or reception, it does not matter. Everyone needs to be made aware of the hotel’s individual Cybersecurity policies, attitude, and culture.
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Continuously send reminders via email, Slack, or any other messenger your hotel may be using with reminders to change passwords, to update anti-virus programs, and with information about the latest phishing techniques.
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If you create a culture of cybersecurity awareness within your organization, then the chances of your organization becoming a victim are greatly reduced.