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MODULE 7: This article is about the growing trend of quick-service brands implementing mobile and kiosk ordering for their customers. For major quick-service brands like McDonalds, Burger King etc. they've started to implement self-service kiosks or mobile apps allowing their customers to pre-order their meal and pick it up without waiting in a long queue line. At the base of this ever-growing trend, the trend is very similar to when banks started to provide self-servicing ATMs. According to the article in the next three years most of any quick-service brand that has multiple locations on a regional and/or national scale will have implemented a mobile ordering system within their operations. While taking this into consideration, quick-service restaurants need to be careful in how these mobile apps are perceived by people who isn't using it. Some may think that using the mobile app promotes those people to "skip the line", which can cause some negative feedback. With that said, now these quick-service brands need to satisfy their customers who don't use the mobile app so that they don't feel obsolete for not partaking in the trend before. With this growing trend, these quick service brands will not only have to think about their customers walking in their locations but also for the potential customers that are walking on the streets with their mobile devices.

As per the article, it has been realized that self-service KIOSKS have had one of the largest investment in any category YTD. The design of the restaurants haven't even caught up with this and the open spaces could still be used for something else. The staff are being cut or used in different ways and new budget and planning will be out for sure by year end to save even more money and make it more profitable. Tableside ordering is another hot topic as many restaurants are feeling this out too. In Asia, this has been ongoing for a while now. Since China went "cash-less", there are so many ways to implement this. I went to a restaurant recently in north-eastern China and they didn't even offer a menu. Everything was seen, ordered, and paid by their APP. The question is if there is no service, will there be no tipping? Hot topic.......

This article goes over the recent trends that the Hospitality Industry has been adapting to in the past few months. It goes over the importance of Hotels taking the extra time to get to know what will make a specific guests experience that much more enjoyable by paying attention to details of past stays, and making things more convenient and accessible. These goals can be reached by keeping up with technology trends such as Apps giving guests easy and quick access to Check-in and paying for things throughout the hotel.

Its great to see that AI is one of the trends listed. A lot of problems can be automated using AI. Moreover, it can personalize the experience for the customer. In general I think technology should not also offer convenience to a customer but personalization as well!

Tshifhiwa Tshivhengwa stated "the biggest challenge that comes with technological advancement is the probability of replacing existing staff with a technological device, since the device can do the same job just as well." This statement holds true for every single country in this world. The more technologically advanced we become, jobs will start to be replaced by technology that could do it just as well if not better than a human. For instance, the new check-in kiosks are becoming more and more a hit, and as they do you'll see hotels switch to them quicker to cut labor cost. Investing into I.T. in the hospitality industry is an everyday gamble because today they could come out with something that could be better of us at the front desk but tomorrow they could release something 10x better than this.

This article explains how due to Covid-19 more and more companies for developing and investing in contactless technology for customer experience.

Accounting trends in the hospitality industry are always evolving with technology. Hotels are looking for technology that will catch their data and analyze it all while delivering it in a more user friendly app. Apps, Automation & Analytics are the A's of hotel accounting and technology.

Accounting cannot be without data. In my opinion it is mainly about data analysis. With automation and analytics, it will be more reliable and descriptive. Apps helps mainly in its portability and time efficiency.

The article talks about three future trends called A's - apps, automation, and analytics. It makes examples of their function and works. In my opinion, the A's can use in any industry, not only in hospitality. They can help us work more efficiently and shorter working hours.

The Hospitality industry have been greatly impacted over the years by the advancements made in technology. Customers have everything assessable by the click of a button or utilization of an app. Various software is being created to provide for quick and easy service but in turn takes away from the personal experiences.

This article is about the new advances in technology and investing whether it has been taken too far. It analyzes the new advancements such as apps where reservations are made. These new technologies have been made to enhance experience but not replace the warm feeling that hospitality gives you. The article concludes that we haven't taken it too far, instead it has made guest experience better. Especially when it comes to checking in, and not having to wait a huge line when you just want to get to your room.

As we learned this week, technology is impacting the hospitality industry. As the article states- "improving a guest's experience depends on the ability to identify the individual guest's preferences." This reminded me of the Smart Bar video we watched this week. Technology can enhance the quality of experience. However, depending on the businness/ company- most people would be unwilling to put a an investment into tech unless they see a significant uptake from the technology. Even though technology plays a major role in the industry, it has not completely took over human interaction.

This article provided the various kinds of emenu that can be found. It also gives info on the types needed and the benefits. It also then goes to mention the influence it can have on your business in terms of numbers and how the devices can be used alongside your staff and servicing.

In this article you will be able to see the different types of technologies that restaurants have incorporated post-covid.

Sandpiper Hospitality has joined on with the self-service grab and go kiosk Impulisfy. This is a technology that is growing rapidly in popularity. It provides an increase in efficiency which is something hospitality companies are always looking for.

For this article I want to focus on the room technology aspect. We have become so dependent of our devices at home that sometimes going to hotels is not as pleasant as before. In this article, we can see how hotel chains are changing to cater to our needs so the daily routines are not affected. One example is how Hilton is partnering with Netflix allowing you to sync your Netflix Account with the Hilton Honors app so you can go and use the room tv to keep watching your favorite programs. So no more using your computer or ipad to keep binging on your series while you are in a hotel. The other interesting part is the use of tablets and apps that mimic our regular apps for food ordering within the hotel avoiding the need to call for room service or doing lines at restaurants.

This article discusses not only the future of hospitality technology, but the impact it will have on the industry, All of the technology advancements mentioned will change how hospitality businesses operate. For example, cybersecurity is becoming a really important investment for these businesses to make because hackers have been stealing guest data and information. Tech advancements are being placed around privacy of consumer data, when that never used to be a major issue

This article palms out 8 disruptive hotel technology trends to follow. The explosion of SaaS, APIs going mainstream, room technology innovation, privacy and cybersecurity, the struggles of OTAs, WiFi 6, big data and digital hotel companies. The article illustrates that technology is driving the hospitality industry by explaining new technology trends that enable hoteliers to operate more efficiently and offer guests the opportunity to personalize their experience. But it also means hoteliers must focus on data security and ongoing training when implementing the technology guests expect.

As technology advances and people start to change how they travel, the hotel industry must not shy away from these changes. This article talks about consumer trends that hotels should be implementing onto their properties. Guests are beginning to find places that will allow them to relax but focus on their work. They also want to be assisted immediately, whether from a human being or a kiosk. They want to stay someplace they can brag about to others, which helps your company. They want to do business with a company that are honest with them about any policies or fees included with their stay. Lastly, guests are accepting the change of having things on a digital scale.

Technology is shifting rapidly and the hospitality and tourism industry is adjusting accordingly. As customers begin to change their way of interacting with business, so must the business. As an example, more customers are becoming familiar with self check out options therefore many companies are adding this service to their stores. Customers are also changing the way they pay for things, like apple pay or google wallet, cash is a rare payment option. So in the restaurant industry tips are now becoming a quicker thoughtless transaction, so digital tips are the norm now. This article will open our eyes to 20 trends that will shape the industry through technology, and this only touches the surface.

This article is a guiline about how to use proper technology for your organization and events. DO 1. Think about integration. 2. Understand your audience. 3. Use tablets to manage the show. DON'T 1. Do something just because it's a hot new technology. 2. Think only about your attendees. 3. Ignore new technology tools. There are many new technologies being applied, but new technologies needs relevant hardware to assort. The meeting space may have not compatible hardware to use all those new technologies; the audience may have not smartphone to access those technologies. The meeting planner should take care of the gap between new technologies and existing system. Meeting planner should choose a new technology base on whether it can solve core problem or not. And meeting planner should always keep trying to use new compatible technology tools to serve meetings.

This article is a research paper did by Amir and Beer-Sheva. The purpose of this paper is to discuss the impact of technology on the human resources function in organizations, in general, and in hospitality firms, in particular. At the beginning, it introduced the role of human resources department in organizations for decades. And the trend or changes in contemporary human resources. Then it came out that we cannot skipped the effect of technology on the HR function, especially in tourism and hospitality industry. So, next it gave the definitions of HRIS by introducing technology. And list some advantages and challenges of using HRIS. In the end, it listed how technology put infusion across HR function, including recruitment, selection, training, performance evaluation and compensation, payroll, benefits and pension administration, labor relations and outplacement.

It's important for restaurants to start using these technologies, and it is expected to use technology more often in the coming year to order food. Solutions: Mobile ordering iPad order kiosks. Facebook ordering Tabletop e-waiter & checkout. Digital menu boards + smartphones. Games while-u-wait. Online coupons.

This article introduces a new check-in technology, it will effectively increase guest satisfaction. This new system works by sending a confirmation email to guests with a bar code attached on the day they are scheduled to arrive. After scanning the code using a smartphone or a print out at the kiosk, a prompt asks the guest how many keys they would like and then prints them out. They are then free to go to their room upon completion. Also it introduces the online guestroom selection system used by Hilton Worldwide. Hilton Worldwide has already found success in its attempt to put the check-in process in consumers' hands. Within 36 hours of arriving at a Homewood property, guests receive an echeck-in reminder and a prompt to select which guestroom they'd like to stay in on a virtual floor-plan map. This article points out the digital check-in challenges as well: 1. Ensuring that the global Web platform communicates effectively with the local hotel system is always important. 2. Some training must take place at the operational level. 3. It's very rare that the suite that a guest desires is actually available at the moment they want to book it. This article presents the bright side of online check-in and the effect it brings to improve guest's satisfaction but the challenges remains which makes it difficult to implement vastly. But it could becomes a trend for the future check-in system.

It is obvious that IPAD or other mobile device can replace traditional POS system. With simple extra equipment and IOS APP, people can enjoy different kinds of POS service. What's more, with eManu's popularity, tablet can be a a more efficient and cheaper approach for POS. It supplies a brand new way for running business. To sum up, from inventory, shift time, training to POS, this can be a niche for future restaurant.  

The rise and rise of consumer technology and the increasing take-up of this technology by our guests combined with the shorter life cycles of this technology creates considerable challenges for both operators and owners of hotels. In the past we stayed in a guest room to experience technology that we could not get at home but now this changed completely and in most instances the reverse is true today where what we have at home is far superior to anything that is in hotel guestroom.