Impact of Artificial Intelligence in the Hospitality Industry - Djubo - 0 views
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Artificial intelligence in the hospitality industry is quite popular among many prominent hotel brands.
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The collection of your customer data, coupled with vast improvements in computer technology, simply means that AI can be used for improving the functions of the business.
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Your front desk staff can comfortably answer guests at the front desk, while the chatbot takes care of online queries from potential guests
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This means that both the tasks are being performed simultaneously without the hassle of adding extra stress on your staff.
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Moreover, a cloud-based property management system will give you numerous other benefits (hyperlink to our cloud-based PMP article).
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Artificial intelligence in the hospitality industry has made it possible for your channel manager to compute complex data to give you the best rate.
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While a small hotel might be perfectly satisfied with a Facebook chatbot to drive additional sales, a hotel chain with hundreds of rooms at each hotel will need more than just a chatbot.
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AI technology can be used to quickly and efficiently categorize your guest data as per room preference, budget, amenities your guests use etc to lure them with attractive loyalty programs and offers for their next stay or perhaps even reach out to potential guests.
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These chatbots are programmed to create a simulated conversation through natural language processing (text) and generation (voice) in your guests’ native language; the result being clear and concise interactions between the human and the machine.