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6 Must-ask questions to consider before buying a PMS | By Stuart Dickinson - Hospitalit... - 0 views

www.hospitalitynet.org/...4084341.html
shared by mitchlaferriere on 07 Sep 17 - No Cached
  • A good PMS controls and automates a number of processes within a hotel, ideally reducing time-consuming tasks and inefficiencies within your operation.
  • It's not just about capturing bookings or keeping track of finance, but as technology evolves and expands, so does the need for your PMS to play an integral role in guest experience and loyalty management. Ideally, it should form the core of almost all hotel activity.
  • According to the 2016 Smart Decision Guide to Hotel Property Management Systems, the biggest benefits of having the right property management system include: Improved guest satisfaction and quality of the guest experience Streamlined hotel operations and reduced costs Increased hotel occupancy, revenue and profitability Improved performance reporting and business intelligence
  • ...7 more annotations...
  • A good PMS offers unprecedented visibility that allows you to take full control of your hotel's administration, and will come with a wide array of options when it comes to data report dashboards. Having said that, it's still important to find out what level of custom reporting is available to you before buying.
  • With the constant development of new technologies, having a PMS with a growing integration partner list is becoming more important. An integrated partner could be anything from a channel manager to a mobile app or online guest feedback system. Less integration opportunities could mean that you end up with data spread over a number of different applications, or having to settle for apps that don't serve your needs like they should.
  • It's important to have a clear understanding of the PMS platform's customer support process before making a buying decision. It's also important to consider what kind of training is provided to hotel staff who will be using the system for the first time. More than 80% of hoteliers agree that user training is a key success factor in getting the most out of a PMS.
  • Thanks to rapid developments in technology, PMS platforms today aren't nearly as expensive as their predecessors. However, whether you choose a cloud-based or traditional computer-based system for your hotel, it's important to find out if you'll be making any surprise payments down the road – some examples include future software updates, technical support, infrastructure or maintenance etc.
  • How much time your new PMS will save in terms of managing front desk activities, like check-ins and check-outs, consolidating guest accounts, and managing rates and availability across all of your different channels (OTAs, travel agents and so on) is a critical consideration to make.
  • Lastly, it's important to look at the company's track record before making a buying decision. Even if they've been in business for years, check their client base to determine how reliable they are. The last thing you want is to be promised the world, only to be let down by poor service delivery.
  • Does the solution offer flexibility in functionality, including data access and performance reporting? How easily and seamlessly does the PMS integrate with third-party technologies and data? How long will it take for problems to be resolved? What is the total cost of ownership? Are there "hidden" costs? What return on investment (ROI) can be expected? What is the PMS solution provider's track record of success?
  • mitchlaferriere on 07 Sep 17
     
    This article makes some key assertions regarding points of consideration when choosing a PMS software. Getting the right PMS software is absolutely critical for any property, as it is at the core of the operation. According to this author, the necessary considerations involve asking six questions: -Does the solution offer flexibility in functionality, including data access and performance reporting? -How easily and seamlessly does the PMS integrate with third-party technologies and data? -How long will it take for problems to be resolved? -What is the total cost of ownership? Are there "hidden" costs? -What return on investment (ROI) can be expected? -What is the PMS solution provider's track record of success? The inception of cloud computing and faster data processing has led to a number of choices in PMS software. Obviously these questions are not a fool-proof path to picking the perfect PMS software out of the multitude of options, but obviously being able to answer these with a level of confidence is a step in the right direction.
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7 Must Follow Rules for Perfect Hotel Wi-Fi - 0 views

www.securedgenetworks.com/...w-rules-for-perfect-hotel-wifi hospitality software technology hotel booking business
shared by da7327 on 09 Sep 17 - No Cached
  • In a 2013 Study, Forrester Research concluded that out of those polled, 94% agreed that above anything else, they wished all hotels offered quality wifi throughout the hotel and in their rooms.
  • Understanding exactly what factors are most critical to your guests when using wireless connectivity will help you to create a network that is designed to support those exact wants and needs.
  • At the minimum, your hotel will need: A Firewall Role-based access control Profiling IDS/IPS
  • ...3 more annotations...
  • If your goal is high-performance, which it should be, then placing your APs down the hallways is the last thing you should do.
  • Your wireless system should incorporate a network management system and for many hotels some level of managed support to provide services like: Monthly health checks Firmware reviews Scheduled system tests Tier 2 support Proactive alerts Threshold based triggers And Client tracking to name a few
  • Wi-Fi as a Service offers many benefits,
  • da7327 on 09 Sep 17
     
    The most desired amenity is not a comfy bed, good location its actually something we can not without, fast and secure Wifi!  Studies show 94% agreed that above every other amenity they wished all hotels offer quality wifi. But not all hotels offer high quality wifi which leads to more spending to fix issues, and poor guest experience. The article mentions how to build a good wifi network from the ground up first thing is Security comes first. Creating a secure system for what your guests needs. Next, comes planning for capacity. Planning for this means plan for what applications your guest use. Then comes access point placement. Where should the network stream from that is the most effective?  Now comes listening to your guests regarding the wifi connectivity and keeping up with demand which all ties into choosing the right partner to setup your wifi connection. It is surprising that out of all the lavish amenities one would like 94% want high quality wifi. In these times without internet connection, it feels as if were in the stone age. The article talks about the importance of having high quality wifi for guests to have a great experience which we cannot stress enough of the importance. The first step of establishing a good wifi network is to do a needs analysis of your guests what type of apps will they use? If its normal email, surf the web you can build a standard network, but if its high data usage like video apps then you have to establish a higher connection. With all this having a shared network is always risky so you have to have the most secure network one can have so you don't Put your guests in cyber harm's way. An effective way for hotels to manage all this is to contract with a wifi company so they can manage, provide and upgrade as needed. So the importance of choosing a right partner that knows your guests' needs is important. Hotels rely so much on keeping up with technology from being able to check in online, manage hotel guests services, and j
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Using Mobile Event Apps as a Marketing Tool to Attract Event Planners , by Bob Vaez - 0 views

hotelexecutive.com/...tool-to-attract-event-planners hospitality business technology solution IT hotel mobile marketing event app
shared by da7327 on 27 Jun 16 - No Cached
  • Today, however, new technology solutions such as mobile conference apps are on the top of mind for every event planner.
  • Destinations and properties can use mobile offerings as a new opportunity for a different type of relationship with event planers and to add value to their overall package and offerings.
  • this helps attendees manage the event schedule easier, enhance networking opportunities, interact with the event using audience response and navigate their way around the event and property right from their smartphones
  • ...8 more annotations...
  • Integrating partner technology relationships into our sales and marketing immediately increases our value in the eyes of potential business partners and ensures them that we understand their overall event goals and objectives."
  • She adds by highlighting that bringing new technologies to the table also helps with the sales process.
  • First is the opportunity to engage and educate potential clients (event organizers) looking to book meeting space and in the process forming a new relationship. The other is adding value to the overall hotel offering and building a stronger brand as well as increasing revenue.
  • Organizers benefit greatly when a destination offers additional marketing and event execution tools, which assist when positioning the experience to event stakeholders and decision makers. In addition having a technology relationship in place, saves the organizer time and money, by having pre-populated destination details and potential purchaser discounts."
  • It gives them an opportunity to experiment how audience response with smartphones work or how they can send conference updates and alerts to delegates faster and easier with mobile event apps.
  • If possible it would also be extremely beneficial to offer a demo or a free basic version of the technology to allow event planners experience and try a simple mobile event app before exposing or upselling them to the more advanced features.
  • Mixing technology promotion by Hotels is not a usual practice but it is becoming more mainstream.
  • It is also important to closely measure the ROI for any technology strategy such as offering mobile event apps as part of the experience at a hotel. The key measurement factors will be feedback from attendees and event planners as well as tracking how many event planners opt-in to use this technology for their events.
  • ahand019 on 27 Jun 16
     
    This article talks about how hotels can use mobile event apps to attract event planners. Hotels can use these apps to not only add value to their offerings, but also set themselves apart from the competition. These mobile apps provide information on the meeting agenda, speakers, and hotel details to all attendees. Mobile event apps are beneficial to the event planners because the apps help facilitate communication, offer networking opportunities, and improve the overall digital experience. Hotels are able to move away from traditional meetings and offer planners something more, something intangible that will contribute to the event's overall success.
  • da7327 on 06 Nov 17
     
    The article introduces the benefit of using mobile event apps as a marketing tool. It is not a usual practice to mix technology promotion by hotels yet but it is becoming more mainstream. Destinations and properties can use mobile offerings as a marketing and sales tools to attract more event planner. It makes easier to organize the event more effectively and enhance the networking opportunities for attendees. Thus, properties will gain benefits greatly in terms of positioning and promotion of the services or facilities inside the business as a marketing tool. For example, mobile app can include the information about event and property service details, which will facilitate on-site communication and advertise hotel services via the app. It will, in turn, make the overall digital experience for attendees outstanding. As a measurement of success, properties can monitor ROI for new technology through feedback from attendees and event planners, and the number of events adapting mobile app.
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Email Marketing 101 for Tourism Business - 0 views

www.tourismtattler.com/...5148
shared by denisedantas on 13 Nov 17 - No Cached
  • Email Marketing is one of the best advertising sales tools around.
  • Integrate this with social networks and the return is even higher.
  • The first tool that you will need is a bulk email host. Your normal email client (probably the provider who hosts your website) will have restrictions on the number of emails that you can send per day.
  • ...2 more annotations...
  • The first thing you do when you have the power of email marketing at hand, assuming you have a customer mailing list that is up to date and you can segment the different types of customers, is to send them an email.
  • Once you have created a successful format, stick to it, however always keep an open mind to new developments that your readers are sensitive to. This, in turn, will help you to develop trustworthy relationships and in future exponentially grow your mailing lists.
  • denisedantas on 13 Nov 17
     
    This article highlights the email marketing as one of the most important and best advertisement tool for the hospitality business. It tells you how to get started when your company wants to reach consumers electronically, advertising their deals, products, and services. It talks about the limitations, such as the restrictions on the number of emails send per day giving the right solutions and the channels to get the right service. This article is very interesting! It shows you how to build an effective electronic marketing strategy that leads to success, from the very beginning to the very end.
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360 Link - 1 views

el2ne5ae7f.search.serialssolutions.com/?ctx_ver=Z39.88-2004&ctx_enc=info%3Aofi%2Fenc%3AUTF-8&rfr_id=info%3Asid%2Fsummon.serialssolutions.com&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Ajournal&rft.genre=article&rft.atitle=Identifying+and+overcoming+barriers+to+deployment+of+information+technology+projects+in+hotels&rft.jtitle=Journal+of+Organizational+Change+Management&rft.au=Fevzi+Okumus&rft.au=Anil+Bilgihan&rft.au=Ahmet+Bulent+Ozturk&rft.au=Xinyuan+%28Roy%29+Zhao&rft.date=2017-07-01&rft.pub=Emerald+ technology hospitality
shared by drbucky on 29 Sep 17 - No Cached
    • drbucky
      drbucky on 29 Sep 17
       
      Despite the fact that the adoption of new technologies tends to result in competitive advantage for the organization, many organizations take a "wait and see" approach before assuming new technologies. This paper describes three categories of barriers that make early adoption of new technologies difficult or unsuccessful for some organizations
    • drbucky
      drbucky on 29 Sep 17
       
      Benefits to adopting to new technologies include: improved marketing strategies, improved customer experience, improved cost control, increased revenues, improved productivity, improved operational efficiency.
    • drbucky
      drbucky on 29 Sep 17
       
      This is odd on two fronts: 1 - that the research into barriers to adopting new technology in the hotel industry is limited. This is a very-highly studied industry, so I would expect much more research in this field. 2 - that the industry is known to be a "late and slow adopter of technology". However, knowing what the barriers are (through this and similar studies) can help to break down those obstacles.
  • ...10 more annotations...
    • drbucky
      drbucky on 29 Sep 17
       
      At the end of the day, much of the way to deal with this issue is to study and practice change management, in general. Many of the barriers discussed in this article can be addressed through change management study.
    • drbucky
      drbucky on 29 Sep 17
       
      While we examine universal barriers to change, the author asserts that we need to understand barriers specific to the hospitality industry.
    • drbucky
      drbucky on 29 Sep 17
       
      Rogers: barriers occur during initiation and during implementation.
    • drbucky
      drbucky on 29 Sep 17
       
      Pare and Trudel: resistance to change influenced by lack of understanding the connection between the proposed change and the benefits to the organization
    • drbucky
      drbucky on 29 Sep 17
       
      Matthews and Linski: fear of change is a natural, human issue, yet un-managed resistance to adopting new technologies typically results in the failure of the change initiative.
    • drbucky
      drbucky on 29 Sep 17
       
      change management in the lodging industry include communication, training, participation, planning
    • drbucky
      drbucky on 29 Sep 17
       
      Barriers in phase 1 (pre-implementation) from lack of understanding ROI of proposed technology. Predicting ROI is challenging, especially since it may take a while for a firm to experience ROI. Will a significant enough ROI result before the proposed technology is outdated?
    • drbucky
      drbucky on 29 Sep 17
       
      Barriers during implementation result from mis-managed processes and communications - (e.g., vendor to client, management to staff, poor integration of processes).
    • drbucky
      drbucky on 29 Sep 17
       
      Sometimes the integration of new technologies do not interface with existing systems well, making the implementation process more difficult as adjustments must be made throughout the entire work flow. This is an issue that must be considered prior to implementation and addressed early to maintain any positive change processes.
    • drbucky
      drbucky on 29 Sep 17
       
      The challenge may not be to the technology, itself, but results from morale and organizational culture regarding change and, especially, how to deal with change. This is not an issue that should be addressed ONLY during a change process but should occur all the time - creating a stronger corporate culture.
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Three ways tech is transforming accounting | Accountancy news | ICAS - 1 views

www.icas.com/...hnology-is-changing-accounting accounting technology
shared by richardkutch on 30 Sep 17 - No Cached
  • Cloud computing – running applications online rather than on customers' own premises – is one of the most important developments in information technology in the past 10 years.
  • "The use of a true software-as-a-service model allows the development team to evolve the product rapidly,"
  • "That's especially important when it comes to keeping systems up to date with changing tax legislation."
  • ...5 more annotations...
  • Some experts are sceptical about cloud-based tax software. One of the main concerns is the security risk involved in putting customers' data in the cloud.
  • The main risks are accidental loss of data, particularly during a power cut, and hackers getting hold of information.
  • The main reason for changing software, of course, is to keep up with tax law, such as the introduction of the "real-time" pay-as-you-earn tax system in 2013.
  • Being able to access tax and accounting data remotely is also useful.
  • Accountants and business are demanding more from their software. More analysis, more interaction between an accountant and their client, and easier access to information when out of the office
  • richardkutch on 30 Sep 17
     
    This article talks about cloud computing, mobile access and advances in tax software. It refers to the concerns about security with cloud-based tax software. Is it worth risking? Is there really a risk or is it just irrational fear? And doesn't it make it easier when tax codes change that cloud-based tax software would be updated for you? Mobile capabilities and mobile working are interesting. the ability to record expenses on the go and check financial data and manage accounts using a mobile device are very appealing features.
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Three Hotel Companies Select Aptech PVNG Enterprise Accounting - 0 views

www.hospitalitynet.org/...4084064.html
shared by anonymous on 28 Sep 17 - No Cached
  • Aptech Computer Systems, a leading provider of hotel accounting software, hospitality enterprise accounting, budgeting, forecasting, and business intelligence systems, announced three hotel companies selected Aptech's PVNG Enterprise Back Office System. PVNG is a browser-based next generation enterprise hospitality accounting solution with a simple menu structure and easy to navigate platform.
  • Companies installing PVNG Enterprise Accounting include Stagewest Hospitality and The Colony Palm Beach. The companies operate a total of 10 properties.
  • Stagewest Hospitality is implementing PVNG hotel accounting software at four hotels and its winery in British Columbia, Canada. "PVNG helped us reduce labor costs because it is easy to use and simple to learn. We realized a significant cost savings by creating a more efficient operation with a reduced accounting staff. Our guests are the most important part of our company. If I can move two people to our front desk from accounting it benefits our guests and our company," said Azaz Ahmed, MBA, controller of Stagewest Hospitality.
  • ...1 more annotation...
  • Aptech Computer Systems is an IBM Premier Business Partner that offers Execuvue® web-enabled Business Intelligence, Targetvue Budgeting and Forecasting, and PVNG Enterprise Back Office systems that are 100% hospitality specific. Aptech is the only company that provides a complete suite of financial management and analysis solutions for the hotel industry. Aptech systems can be deployed in the cloud, or on-premise at the client location to support an entire hotel company's portfolio via the Internet for individual and consolidated back office operations and financial reporting.
  • mitchlaferriere on 28 Sep 17
     
    Three more hotel companies have selected Aptech's PVNG Enterprise Back Office System. PVNG is a browser-based accounting solution, which is simple, easy to navigate, and specifically streamlined for hospitality. One hotelier cites the ability of PVNG to downsize the accounting staff, which enables him to move more staff to guest services--the most fundamental part of any hospitality operation. The creator of PVNG, Aptech Computer Systems, is an IBM Premier Business Partner that purveys programs exclusively for use in hospitality. Aptech systems can be deployed either on site or via the cloud, offering tremendous flexibility for a company's portfolio.
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How Technology is Changing the Accounting Profession - 0 views

www.newenglandcollegeonline.com/...ging-the-accounting-profession
shared by rfern243 on 19 Oct 17 - No Cached
  • rfern243 on 19 Oct 17
     
    In this article I read about the growing significance of technology transformation of mobile and cloud technology which in the long run it will allow to be productive and proficient. The article explains how technology is the driving force behind today's existing account firms. Mobile has become the preferred technology utilized by Americans , according to the Pew Research Center. as technology improves, accountants can eventually move toward consulting on business information analysis, and provide high-touch service clients value and expect. Also, the article explains that accounting professionals expect to succeed in staying on top of emerging technology trends relevant to their business environments. The implication of new developments as starting points for learning to use and leverage technology. The Journal of Accountancy recently did a study that 90% of Americans own a cell phone and 42% own a tablet.
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Hotel PMS Cloud vs. On-Premise | protel - 0 views

www.protel.net/...hotel-pms-cloud-vs-on-premise hotel pms cloud hospitality
shared by xwang083 on 21 Mar 21 - No Cached
  • Modern PMS solutions act as your hotel’s command center for distribution, availability, pricing, reservations, guest interactions, housekeeping, reporting, billing, communication
  • Cloud-based PMS have new, modern, intuitive interfaces, easy to learn for team members, designed for workflows focusing on putting the guest at the forefront of the business.
  • the product of the needs and requirements of the hospitality industry over multiple years.
  • ...7 more annotations...
  • Demand for on-the-go services is on the rise,
  • On-Premise PMS is a system in your premises
  • the added cost
  • because cloud-based PMS systems receive frequent updates, deployed and managed centrally at the same time on a bi-weekly basis with minimal downtime and at no extra cost to your monthly fees.
  • All clients receive the same version at the same time. 
  • This allows the hotel to reduce setup or renewal costs (no expensive hardware) especially at a time when expenditure has to be managed carefully.
  • it is seamlessly integrated into the Cloud technology stack.
  • xwang083 on 21 Mar 21
     
    This article mainly describes the differences between local and cloud PMS. This paper mainly puts forward six different directions: improving hotel efficiency, improving staff productivity, automatic software upgrade, security, cost reduction, free service market (SMP) application. Through a brief introduction and comparison, it shows that cloud PMS is the future development trend. Cloud PMS provides flexibility, simplifies workflow, custom options, new ideas for mobile front desk and mobile access, while eliminating management hassles and maintaining your local solutions.
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What is Global Distribution System and how it works - PHPTRAVELS Blog - 0 views

phptravels.com/...bution-system-and-how-it-works travel hospitality business distribution system
shared by xwang083 on 21 Mar 21 - No Cached
  • The global distribution system can be defined as a network that helps with the connectivity of different travel agencies to multiple different organizations such as hotels.
  • Global distribution systems have not only made the lives of travel agencies easier, but it has also helped them to capture more business and reaching out even more to their potential clients.
  • here is also some drawback that should be taken into consideration by the organizations employing these systems.
  • ...6 more annotations...
  • There are three main types of global distributions systems
  • it enjoys a good 40 percent of its market shares
  • Amadues GDS
  • Sabre GDS
  • his type of system is the closest competitor of Amadues GDS.
  • Travelport GDS
  • xwang083 on 21 Mar 21
     
    This article mainly outlines the working principle of the global distribution system machine. First, briefly summarize the development history of GDS. Then the global distribution system is defined as a kind of network that helps different travel agencies and hotels and other organizations to connect. This is a system useful for hotels and travel agencies. Because it can not only help tap potential customers, but also help develop new markets. This system brings more profits to hotels and travel agencies, but it also has the disadvantage of high initial costs. There are three main types of global distribution systems: Amadues GDS, Sabre GDS and Travelport GDS. The effective operation of GDS also requires intermediaries. As reservations are made, it shows that the inventory has reduced across all channels along with the official website of the hotel itself.
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Reimagining the future of travel and hospitality with artificial intelligence - 0 views

yourstory.com/...ficial-intelligence-technology hospitality
shared by jiayi017 on 15 Jan 20 - No Cached
  • primary sales processes
  • ustomer personalisation
  • assimilating patterns in image, voice, video, and text, and turns it into meaningful and actionable insights for decision making.
  • ...41 more annotations...
  • One great example of an AI concierge is Hilton World wide’s Connie, the first true AI-powered concierge bot.
  • Connie is powered by IBM’s Watson AI and uses the Way Blazer travel database.
  • it can learn and adapt
  • Mezi,
  • It talks about bringing on a concept of bleisure (business+leisure) to address the needs of the workforce.
  • With AI and NLP, Mezi collects individual preferences and generates personalised suggestions
  • Lola.com provides on-demand travel services
  • instantly connect people to their team of travel agents
  • Chatbot technology
  • Skyscanner is just one example, creating an intelligent bot to help consumers find flights in Facebook Messenger.
  • Trivago acquired Hamburg, Germany machine learning startup Tripl as it ramps up its product with recommendation and personalisation technology,
  • connecting with consumers in their own time and in the social media spaces they most frequently visit.
  • Aero Mexico started using Facebook Messenger chatbot to answer very generic customer questions.
  • 80 percent
  • KLM Royal Dutch Airlines uses AI to respond to the queries of customers on Twitter and Facebook.
  • Digital Genius,
  • Deutsche Lufthansa’s bot Mildred
  • voice-activated search,
  • customer-centric
  • request travel recommendations and random suggestions.
  • customised pictures and text
  • KePSLA’s travel recommendation platform is one of the first in the world to do this by using deep learning and NLP solutions.
  • Dorchester Collection is another hotel chain to make use of AI.
  • analyse customer behaviour deeply in the form of raw data.
  • Metis.
  • surveys and reviews
  • measure performance and instantly discover what really matters to guests.
  • intelligent algorithms that monitor and send out timely alerts with hot deals are currently in high demand in the travel industry.
  • The AltexSoft data science team has built such an innovative fare predictor tool for one of their clients, a global online travel agency, Fareboom.com.
  • elf-learning algorithm, capable of predicting future price movements
  • automated disruption management is somewhat different.
  • time-sensitive task, requiring instant response.
  • predict such disruptions and efficiently mitigate the loss
  • 4site tool, built by Cornerstone Information Systems
  • Thus, Amadeus, one of the leading global distribution systems (GDS), has introduced a Schedule Recovery system,
  • AI could start to infiltrate business travel even more so than leisure in the next 12 months.
  • trends in users’ social media activities
  • Trends, outliers, and patterns are figured out using machine learning-based algorithms that help in guiding a travel or hospitality company to make informed decisions.
  • Due to the greater need for structure and less of a desire for discovery, it certainly makes sense that AI would be more suited to business travellers.
  • it could help to simplify the booking process for companies, and help eliminate discrepancies around employee expenses.
  • The travel and hospitality industry transformation will morph into experience-driven and asset-light business, and wide adoption of AI will usher a new-age customer experience and set a benchmark for other industries to emulate.
  • alexsolano36 on 15 Jan 20
     
    This article examines the current and upcoming updates in AI technology and how hospitality companies are using AI to their advantage. From helping airline companies deal with disruptions in real time to improving the breakfast experience at a hotel, AI is being employed successfully to instantly solve problems and mitigate new ones from occuring.
  • jiayi017 on 04 Apr 21
     
    This article mainly describes examples of how the hospitality industry uses intelligent data to influence its value chain. Such as intelligent travel planning customization, intelligent travel search, travel assistant, intelligent social media data analysis, intelligent forecasting, and so on. With the continuous development of the intelligent trend, many tourism and hotel organizations have begun to continuously introduce AI equipment, which has also promoted the transformation of enterprises to experience-driven and asset-light businesses.
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6 changes to customer experience you'll see this year | AZ Big Media - 0 views

azbigmedia.com/...experience-youll-see-this-year
shared by balle028 on 05 Jun 21 - No Cached
  • The customer experience in particular is facing major changes. In large part this is due to the events of 2020. The expectations for quality customer experience have gone up tenfold. So it’s more important than ever for companies to find new ways to meet their clients’ needs.
  • The rise of remote work was a hot topic throughout the COVID-19 pandemic. The customer service sector was no exception. Companies quickly found that agents could answer inquiries and solve customer problems just as effectively from home as from the office. There are many reasons that companies will want to continue this model even after the COVID-19 threat passes. For starters, a remote team can be a lot cheaper than a group of in-house employees. That’s because you don’t have to pay for the physical office space. Plus, call center software solutions allow agents to ask questions and share experiences in an instant.
  • he prefix omni- means “all.” For example, someone who is omniscient knows everything. So omnichannel means that customers can reach you through social media, email, phone, video call, or text message. All of those messages will be received in the same location.
  • ...5 more annotations...
  • Successful customer interactions are often determined by how long it takes to resolve an issue or answer a question. The faster you can help, the happier customers will be. This is why more and more companies are implementing artificial intelligence as part of their customer service strategies.
  • Using AI, chatbots collect and use customer data to offer better service. Best of all, chatbots don’t need to be paid and never take a break. They can provide 24/7 assistance to early birds and night owls alike.
  • Personalization
  • 5. Increased Focus on Self-Service Options
  • A simple example is inventory. Companies can use past sales data and predictive analytics to determine how much product they need to keep in stock. Predictive analysis will account for factors like seasonal demand and demographic data to keep the right items on your shelves at the right times. And that will definitely improve your customer experience. Businesses live and die by their customers. While keeping up with new expectations can be daunting, making these six changes can help your business thrive. Make sure you’re prioritizing the customer experience, and the necessary changes will come naturally.
  • balle028 on 05 Jun 21
     
    This article goes into certain trends that will take place this year within the hospitality industry with the use of AI. Thanks in part to last years shutdown, many companies have now readjusted they way they approach business.
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4 Must-Have Unattended Payments Features for New and Existing POS Installations - DevPr... - 0 views

www.devprojournal.com/...and-existing-pos-installations
shared by taurus1313 on 20 Sep 19 - No Cached
  • Security and loss prevention are important to any business, but they are particular concerns with unattended payments. With no sales associate to monitor behavior, self-service terminals may be a target for theft or tampering.
  • Today’s consumers demand that any customer-facing solution is convenient and easy to use,
  • and business owners won’t gamble on a solution that could diminish customer loyalty.
  • ...13 more annotations...
  • Many types of businesses and organizations that are implementing self-service are doing so to help improve average sales and customer throughput.
  • It’s vital that unattended payment solutions integrate with the business’ systems, such as point of sale (POS), retail inventory management, restaurant kitchen display system, or accounting systems. Your solution will have far less value if it stands alone and requires your clients to manually transfer data to other systems.
  • Lower labor costs
  • Fewer order or cashier errors
  • Better space utilization with fewer checkout counters
  • Reduced risk of employee theft due to less cash handling
  • The number of consumers who prefer self-service is growing
  • 66 percent of shoppers favor self-service technology over interacting with sales associates
  • 77 percent of consumers say they’d be comfortable in a retail setting where there is only self-checkout — no sales associates at all
  • Quick service restaurants are launching self-service ordering and payment, keeping lines shorter and serving customers faster
  • These solutions should meet all Payment Card Industry (PCI) standards, including best practices for skimming prevention.
  • Unattended payment solutions represent the chance for you to enter the market as the opportunity grows
  • Not only does this give you a broader market in which to sell your solutions, it can also differentiate your business from direct-selling POS providers, positioning you more strongly to compete
  • llaff002 on 20 Sep 19
     
    Unattended POS systems are being utilized in spaces beyond vending and self service. Many industries are leaning towards changing to self serve kiosks and this article explains why and shows for benefits to this system. I have seen this system move from grocery store checkouts to the McDonald's located in a busy beach side town.
  • khadija2050 on 12 Oct 20
     
    the article highlights the benefits of using unattended pos systems and how there is a growing tendency for self service and less face to face interaction in retail and hospitlaity business
  • taurus1313 on 31 May 21
     
    "Lower labor costs Fewer order or cashier errors Better space utilization with fewer checkout counters Reduced risk of employee theft due to less cash handling"

Hospitality Technology - Hotel Technology - 0 views

started by abrow336 on 13 Jan 21 no follow-up yet
8More

The Future of IoT Is at the Edge | By Ian Millar - Hospitality Net - 0 views

www.hospitalitynet.org/...4099161.html
shared by yoevelyn on 18 Jan 21 - No Cached
  • This will significantly increase the quantity of data available to us as well as levels of automation.
    • yoevelyn
      yoevelyn on 18 Jan 21
       
      Cloud computing facilitates the implementation and application of IoT technologies. Businesses in the hospitality industry can now offer a more streamlined, personalized experience to guests by way of "smart environments." Devices that before weren't considered part of the information revolution are now becoming data gathering points thanks to the advancement in computing capabilities, accessibility and wide adoption of the internet.
  • By connecting everyday devices to a centralised database, hotel staff will receive real-time data on whether any device is posing any trouble, all before the client realises and before it brings dissatisfaction, shifting from preventative to predictive maintenance.
    • yoevelyn
      yoevelyn on 18 Jan 21
       
      Along generating highly personalized experiences to guests, the internet of things can help management predict maintenance issues with amenities and tools like air conditioning units, refrigerators and the like. This ability to predict if and when an appliance breaks down can help curve dissatisfaction by allowing maintenance to be performed before guests even have a chance to realize there is any issue.
  • According to PwC's Customer Experience Survey, customers do not want to choose between human interactions and machine: they want automation to be embedded in their experiences but to still maintain a human element
    • yoevelyn
      yoevelyn on 18 Jan 21
       
      Even though guests love the experience of smart environments enhancing their hotel stays, it is clear they don't see it as a substitute to human interaction. Instead, they see the implementation of these technologies as an enhancement, or a tool that complements the hospitality service while still maintaining the human element.
  • ...1 more annotation...
  • A proposed solution is to introduce fog and edge computing versus the already wide-spread cloud computing.
    • yoevelyn
      yoevelyn on 18 Jan 21
       
      With all this "smartification" of appliances, there is also the risk of security and privacy being breached. Experts in the field are proposing the use of "fog and edge" computing, which is a decentralized way of storing and processing the data, as opposed to the centralized cloud computing alternative. This means that the computers storing and analyzing the data would function as a "could" of sorts that's managed at a local level because these computers would exist in the hotel property itself rather than in a central data warehouse. This mean, more hospitality businesses would need to invest on their own computing and storage infrastructures.
1More

Here's Why You Should Upgrade to a Cloud PMS - 2 views

hoteltechreport.com/...why-cloud-pms
shared by anonymous on 26 Jan 21 - No Cached
  • anonymous on 26 Jan 21
     
    This article discusses the various benefits to upgrading to a cloud property management system. This is important because the current consumer is looking for more and more mobile-based features, and many Property Management Systems are not keeping up with the technology. Cloud PMS' are better equipped to be updated faster as the company hosts their own servers compared to a client-server which may have different or unsupported hardware for new features. So the hotel will always have the latest and greatest features from their provider. In addition, these systems are generally better designed for user experience and easier for the staff to learn on
1More

Sales & Catering CRM for Hotels: Everything You Need to Know - 0 views

www.socialtables.com/...sales-and-catering-crm-hotels
shared by demax85 on 16 Oct 19 - No Cached
  • demax85 on 16 Oct 19
     
    A good CRM for your hotel is essential in keeping everyone on the same page. Event management companies use CRM systems to keep up with clientele data. It is used in the hotel to prevent double booking and provides a daily report on performance. To keep clients satisfied a good system to keep the relationship between the establishment and customer is needed to track data and deliver desirable service.
8More

Follow the Money: PeakSpan Capital Reveals Why Now is the Time to Invest in Hotel Tech - 0 views

hoteltechreport.com/...span-venture-capital-in-hotels hospitality hotel tech
shared by pvega018 on 28 Sep 19 - No Cached
  •  The typical hotel can run on up to 15 different technology systems. Multiply that by the number of hotels in the world and it’s easy to understand this massive market opportunity.
  • Cloud computing was a buzzword for the rest of the world back in 2010 but here we are nearly a decade later and hotels are finally catching up.
  • espite being one of the largest and most dynamic segments of the US and global economy, penetration of cloud-based technologies in the segment remains incredibly low, and the vendor landscape remains tremendously fragmented on a global basis.
  • ...3 more annotations...
  • . There is no need to cede ground on overarching vision and market opportunity, but pursue your mission with ruthless prioritization and by setting sensible, incremental goals and milestones, preserving optionality and alignment with your shareholders along the way.
  • Hotels have a stigma for being slow to adopt technology but that’s changing quickly as digital natives moves into leadership roles at hotel groups around the world.
  • When venture investors look at hotel tech they see the biggest online market in the world (travel) and a massive whitespace for technology companies that can solve real business problems and deliver strong ROIs for hotel clients.  
  • Olivier on 28 Sep 19
     
    A great Article interview regarding cloudbased solution for PMS and how hotel should invest and in whihc tech there is a possible futur for the hotel industry.
  • pvega018 on 22 Oct 19
     
    Throughout this article it is being discussed as to why IT investors should move into hotels and the benefits of getting involved in such a large industry. Explaining how this business takes a log period of time to progress because of how costly and large these businesses tend to be. The benefits of investing technology overall in the hotel industry is a huge investment with a large expected profit.

Want to Be a Hotel Event Planner? Here's What You Should Know First - 0 views

started by keugent on 29 Oct 19 no follow-up yet
29More

5 Ways POS Is Changing (And Why It Matters) - 0 views

www.businessnewsdaily.com/6499-pos-changes.html pos changing matters
shared by npate083 on 30 Jan 19 - No Cached
  • Businesses have moved from traditional cash registers and stationary credit card readers to iPads and even mobile- or cloud-based POS systems.
  • Breadcrumb, a restaurant cloud-based POS system
  • Square allows businesses to transform iPads and smartphones into a POS system
  • ...22 more annotations...
  • One e-commerce solution is Shopify's POS system
  • the Shopify POS synchronizes and streamlines your financial and product information in a centralized dashboard.
    • npate083
      npate083 on 14 Oct 19
       
      Shared commerce streamlines financial and product information in a centralized dashboard. It provides the user with real-time data and customer insight without having to run reports on multiple systems.
  • real-time data and customer insights
  • without the hassle of running reports on multiple systems.
  • Businesses should consider allowing mobile payments, as customers are shifting away from cash. 
  • businesses don't need any heavy equipment overhauls
  • Mobile credit card processing services (Square, PayPal Here, Flagship ROAMpay) simply require a credit card reader attached to a smartphone or tablet with the necessary mobile app, while mobile wallet providers (Google Wallet, Visa Checkout, Apple Pay) and loyalty mobile apps (Starbucks, Daily Deals) allow customers to pay directly from their smartphones or by using a POS scanner to read barcodes or QR codes on their screens.
    • npate083
      npate083 on 14 Oct 19
       
      Mostly everyone is switching to mobile payment. It is much easier and convenient. As a business, it is vital to have mobile POS system so customers can pay directly from their phone.
  • New POS systems integrate real-time transactions with CRM solutions to help businesses increase sales and boost revenue
  • POS integration lets businesses create client records, CRM tasks and email marketing lists
  • enable businesses to collect all types of customer data from POS transactions,
  • to improve customer experience and acquisition
  • ability to extract valuable information from POS transactions to help business owners make smarter business decisions.
  • POS software tool
  • data-gathering and reporting features
  • Detailed reports include inventory and volume analysis, top-selling items, revenue and profit margin optimization, and staffing needs
  • Toast is a POS system
  • "restaurant operations by combining POS, front of house, back of house, and guest-facing technology on a single platform"
  • "monitor restaurant sales, labor costs, food costs, and more in real time, at home, and on the go with powerful reporting capabilities."
  • , POS systems need more security as the technology advances.
  • (IoT) – the interconnectivity and communication of devices, networks and physical objects over the internet
  • POS systems are more vulnerable than ever to hacks and data breaches
  • US-CERT recommends protecting POS systems by using strong passwords, ensuring you have the latest POS software updates, installing a firewall, using antivirus programs, restricting unauthorized internet access (such as for purposes other than POS transactions) and disabling remote access to POS systems.
  • samanthapoorman on 30 Jan 19
     
    This article sums up the ways in which POS is currently changing. These ways include by using shared commerce POS systems, mobile POS systems such as Square and PayPal, integrated real-time transactions with CRM solutions, and POS security. 
  • npate083 on 14 Oct 19
     
    This article sums up the ways in which POS is currently changing. These ways include by using shared commerce POS systems, mobile POS systems such as Square and PayPal, integrated real-time transactions with CRM solutions, and POS security. 
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