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Alaska Airlines successfully migrates Virgin America into their Sabre passenger service... - 0 views

www.prnewswire.com/...services-system-300639963.html
shared by glope143 on 21 May 18 - No Cached
  • Sabre Corporation (NASDAQ: SABR) and Alaska Airlines have successfully migrated Virgin America to Alaska's passenger services system (PSS), hosted by Sabre. The recently completed migration will allow Alaska and Virgin America to move forward using Sabre systems as one unified airline while offering a seamless, end-to-end guest experience.
  • "Since initiating the merger with Virgin America, Alaska's primary focus has been on the 44 million guests that collectively choose our airlines each year – and expanding our technology platform to best serve every one of them," said Shane Tackett, Alaska Airlines' senior vice president of revenue management and e-commerce. 
    • glope143
      glope143 on 21 May 18
       
      This point is relevant not only because of the quote's topic, but also because this was stated by Alaska Airlines' senior VP of revenue management and e-commerce. Although the article is centered around the use of the Sabre GDS system, e-commerce plays a large role as airline bookings and reservations are an important factor of the e-commerce sector in hospitality.
  • Now that the integration is complete, Alaska will expand its use of Sabre's customer management technology across the enterprise to fulfill its brand promise, enhance retailing capabilities and offer guests the best options in an ultra-competitive environment.
    • glope143
      glope143 on 21 May 18
       
      Alaska Airlines purchased Virgin America for $2.6 billion in 2017 and will be re-branding the company come 2019. In 2002, Alaska Airlines upgraded it's connectivity levels to the Sabre system and have been operating with Sabre ever since. By purchasing Virgin Airlines, Alaska Airlines executive have made this decision to integrate their new brand with Sabre as well. This article helps explain the connection between the GDS companies consumers rarely hear about in media (such as Sabre) and the airline companies operating flights (such as Alaska Airlines).
  • ...2 more annotations...
  • Alaska Airlines and its regional partners fly 44 million guests a year to more than 115 destinations, with an average of 1,200 daily flights across the United States, Mexico, Canada and Costa Rica.
  • Sabre Corporation is the leading technology provider to the global travel industry. Sabre's software, data, mobile and distribution solutions are used by hundreds of airlines and thousands of hotel properties to manage critical operations, including passenger and guest reservations, revenue management, flight, network and crew management. Sabre also operates a leading global travel marketplace, which processes more than US$120 billion of global travel spend annually by connecting travel buyers and suppliers. Headquartered in Southlake, Texas, USA, Sabre serves customers in more than 160 countries around the world.
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Caveau Provides GDPR and PCI Compliance Solutions for Leading South African Corporate T... - 0 views

www.hospitalitynet.org/...4088554.html
shared by csendra004 on 29 May 18 - No Cached
  • csendra004 on 29 May 18
     
    Module 4: This article is about Grindrod Travel acquiring the services of Caveau for GDPR and PCI Compliance solutions. Grindrod Travel is one of the oldest travel management companies within South Africa that caters to both corporate and international travelers and conferencing services. With the ever-present looming threat of cyber security and protecting personal information and payment methods, Cavaeu can assist Grindrod is providing efficient solutions to their issues. With Grindrod being such a large company with its own IT department; when it came down to initiating a vulnerability scan of the Travel Division of the company, it proved to be more complicated with much difficulty to accomplish without having to apply the scan to the entire company. With the assistance of Caveau, they were able to develop a secure storage for Grindrod's clients credit cards and personal information. PCI compliance is such an important factor to abide by when managing a travel company. You have various clients that have different forms of payment and they are trusting that same company to protect and store their credit card information. While cyber-security continues to be an ongoing issue in today's industry, companies should continue in their efforts to monitor that their software is always updated and secured.
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Can Disney's Magic Bands be Hacked? - MouseChat.net - Orlando News & Reviews | Disney W... - 0 views

mousechat.net/disney-magic-bands-security technology RFID hospitality security
shared by glope143 on 11 Jun 18 - No Cached
  • While it is still certainly possible to potentially clone a MagicBand (and thereby gain access to protected resources by impersonating the original band holder), the fact that the band operates on the 2.4 GHZ frequency inherently presents some challenges to any would-be malicious users. Admission to the parks is fairly expensive (Fig. 5) and the cost of the hardware required to conduct such a cloning attack far exceeds the cost of a legitimate day pass. For the attack to even be considered economical, the malicious user must clone many passes over time.
    • glope143
      glope143 on 11 Jun 18
       
      This paragraph brings up an interesting point when it comes to the security of Disney's RFID MagicBands. The primary information on the Band itself that could be most "easily" accessed if cloned is a ticketed theme park entrance. The author believes the chances of this happening are slim to none given the amount of theme park entrances that would needed to be stolen in order to justify the cost of expensive RFID cloning hardware. For arguments sake, should a hacker clone a MagicBands individual RFID code there are still a variety of hurdles to cross before being able to walk away unnoticed. Since every RFID code is individualized, should the Band that was hacked enter the the theme park prior to the duplicate, the duplicate will be stopped and questioned by security. There are also bio-metric scanners in the front of each entrance that require the scanned fingerprint to match that on file. Should the fingerprint scanner fail, a cast member with access to the original MagicBand owner's photograph will deem the duplicate band a fraud.
  • Part of the MagicBand system allows guests to make purchases with the band at specific registers provided they have tied a credit/debit card to their account via an external process. This can be seen as a very big convenience to guests who do not wish to continually use their cards to make purchases while in the parks, or for those who find themselves wishing to buy merchandise when they had not initially anticipated in doing so and do not have their wallet/purse/money clip in their possession. Yet in order to make purchases, a user must first swipe their band against a specially designed reader (Fig. 6) and subsequently enter a matching PIN number. Even if our malicious user had an RFID token that was a working clone of a legitimate one, it is somewhat unlikely he would be able to successfully guess the matching PIN number within a reasonable number of tries in one sitting before the cashier would begin to get suspicious.
    • glope143
      glope143 on 11 Jun 18
       
      One of Disney's star features for their MagicBands is the ability to go hands-free throughout their vacation by having everything necessary stored on one device, including credit card information. This gives guests the ability to make purchases across the Resort without the additional moral barrier of having to remove their wallet from their purse or pocket. Should a MagicBand be misplaced, or duplicated as in the context of this article, a four digit code is still required to make purchases with the credit card on file. This code is not available for viewing on the band and cannot be changed though any means besides visiting the front desk with property identification.
  • While multifactor authentication certainly adds to the security of the system in a significant way, biometric  hardware is not flawlessly reliable. Florida is a rather humid place [5] which inevitably affects the performance of sensitive electronic hardware like fingerprint readers. To address this issue and counteract the likelihood of the system presenting users with false negatives, it would be fair to assume that the fingerprint readers themselves are configured to fail open (ie, when in doubt, allow entry). This gives malicious users the potential benefit of knowing that they merely need to intentionally cause the reader to malfunction to be granted access. Social engineering could also potentially play a factor in the exploitation of the MagicBand system by using Disney’s own customer-service policy against itself. Suppose our malicious user is successfully stopped dead in his tracks at the gate. He has been beaten to the entry gate by his victims and has lost the calibration race; there is no hope the machine will accept his cloned band. Yet he scans it anyway, and is denied access immediately. He knows he will not gain entry, but he continues to scan it. The employees at the gate attempt to help him, scanning his band for him, fiddling with the machine, etc, all to no avail. Yet a large line is beginning to form behind him.
    • glope143
      glope143 on 11 Jun 18
       
      This article does a great job at playing devil's advocate in the situation of MagicBand cloning and creates a sound argument at what could happen should a hacker attempt to enter a Disney park with a previously used RFID code. As someone to frequently visit's the Disney theme parks, I would not be surprised if a cast member simply waved a guest through in order to avoid a line back up, especially during peak season times.
  • ...1 more annotation...
  • Despite the inherent arms-race between malicious users and system security mechanisms, overall the MagicBand system seems to hold up under scrutiny and is fairly well designed. The high cost of the hardware required to compromise the system via an RFID cloning attack combined with the multifactor authentication process provides sufficient layers of systematic defenses; even the most judicious adversaries may still fail to successfully thwart system security.
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How This Conference Used N.F.C. Technology to Drive Traffic Around Its Exhibit Hall - 0 views

www.bizbash.com/...33127 near-field communication
shared by glope143 on 18 Jun 18 - No Cached
  • When the organizers of Intuit’s QuickBooks Connect conference initially decided to use near-field communication (N.F.C.) technology on attendee badges for this year’s event, which was held October 22 to 26 at the San Jose McEnery Convention Center in California, they had several goals in mind.First, they wanted to automate the process of tracking continuing education credits for the attendees; second, they wanted to make it easy for vendors to track leads at their booths; and third, they wanted a way for attendees to gather information from vendors and sessions electronically, rather than in paper form.
    • glope143
      glope143 on 18 Jun 18
       
      This conference held in 2016 is a perfect example of how technology can assist in making an existing (and adequately functioning) event model even better. Each attendee's badge included near-field communication chips that allowed for knowledge on where attendees spent most of their time, granted vendors an easier way to access lead information, and made the conference more green by having promotional information sent electronically. The structure of the meeting didn't change with this technology, attendees still visited vendor booths learning about new products and exchanging contact information, but the entire process become more efficient with this added technology.
  • And then they came up with an additional function: Due to the event’s growth, Intuit had to spread the 112 exhibitors across two halls for the first time this year. N.F.C. created a fun way to ensure the more than 5,000 small business owners, accountants, and developers in attendance would spend time in both halls.
    • glope143
      glope143 on 18 Jun 18
       
      Having been part of a team who organized a bridal exposition this past year, I understand the fear of having attendees only congregate in one area if two halls are involved. This not only reflects negatively on the event team because effort put into hall #2 goes unused, but the vendors located in the under-visited hall may be resentful and place blame on the business organizing for "favoring" those vendors placed in the more trafficked area. Intuit's idea to use NFC technology as an incentive to attract guests to hall #2 was both creative and smart. The business used various prizes and raffles to encourage attendees to move into hall #2 and scan their badges to win a prize.
  • By using the N.F.C. technology in this game-like way, O’Brien said it helped attendees become comfortable with the new technology. “We wanted to teach that the value was beyond the exhibit hall,” she said. “We wanted there to be ‘delight’ reasons to scan, so there was the kiosk or to get pictures.” The N.F.C. was integrated into the event app, which O’Brien said had a 91 percent adoption rate this year, much higher than at the 2015 event.
    • glope143
      glope143 on 18 Jun 18
       
      Both NFC and RFID technology are increasingly popular in the corporate event planning industry as the technology is user-friendly even for those who have never interacted before and provides vast opportunities for the users to collect data. This data is useful for the following meeting in terms of budget, staffing, marketing to attendees, and vendor response.
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Those Tiny Hotel Toiletry Bottles Are on Their Way Out - The New York Times - 1 views

www.nytimes.com/...plastic-bottles-hotels.html hotel sustainability shampoobottles ban roomamenity plasticban green
shared by kakaboshi on 03 Sep 19 - No Cached
  • In what might become the first such state law of its kind, a bill, A.B. 1162, is making its way through the California Legislature that aims to scrap the tiny single-use plastic bottles at hotels and other hospitality establishments. It was passed in the Assembly last week, and has moved to the Senate for committee examination.
  • “The goal is really to start to phase out single-use plastics in our state in general,”
  • “This is really low-hanging fruit because the industry is already moving in that direction.”
  • ...12 more annotations...
  • The city council of Orlando, Fla., on Monday approved a partial ban on straws and bags, and last month, Cuyahoga County, Ohio, banned plastic bags starting from next year.
  • In March, lawmakers in New York agreed on a statewide ban on most types of single-use plastic bags from retail sales, making it the second state to do so after California, which has been at the national forefront of legislative action to ban plastics clogging shorelines.
  • In 2016, the world generated 242 million tons of plastic waste, according to the World Bank. North America, which it defines as Bermuda, Canada and the United States, is the third largest producer of plastic waste, totaling more than 35 million tons.
  • The California bill says that from the start of 2023, lodging establishments with more than 50 rooms would be prohibited from providing a small plastic bottle containing a personal care product in a bathroom or sleeping room. Establishments with 50 rooms or fewer would have until Jan. 1, 2024.
  • The California Hotel & Lodging Association had pushed for an extension of the deadline to make it easier for hotels to comply.
  • He estimated it could cost about $70 for each of the 500,000 hotel rooms in California to be transformed to accommodate multi-use dispensers.
  • Generally, hotels and hospitality organizations assume guests will nick toiletries. But if they don’t disappear from rooms, bottles left behind are often repurposed.
  • Some donate extras to homeless shelters or other organizations helping people in need.
  • “In one month alone, this can amount to over 380 pounds of toiletries diverted from the landfill and sent to those in need,” the hotel says.
  • InterContinental Hotels Group said last year that it would remove plastic straws from more than 5,400 hotels in nearly 100 countries by the end of 2019 and introduce bulk bathroom amenities at some of its brands.
  • Some hotels work with Clean the World, an organization in Orlando, Fla., that recycles soaps and leftover plastic bottles collected through its partnerships with 8,000 establishments.
  • Like grocery bags and straws, the miniature bottles of toiletries and cosmetics that many guests swipe from hotels are in the sights of legislators and hotel establishments who are trying to reduce the environmental impact of plastic waste.
  • dskomorowsky on 04 Sep 19
     
    This is a smart move, both from a environmental and a cost cutting perspective as refillable containers will likely reduce costs over the long run. Marriott has been looking at replacing this process for years (Marriott Banning Little Shampoo Bottles By 2020 Associated Press - https://www.nbcnews.com/business/business-news/marriott-banning-little-shampoo-bottles-2020-n1047116) However, even Marriott admits that it doesn't have the process right yet. There will be a significant impact to smaller operators whom 1) Will be challenged with an additional increase in cost for new dispensary options 2) Have less access to big brand economy of scale purchasing which specialized dispensary products will require. Though this is as a policy almost a foregone conclusion, there seems little doubt that extensive thought has to be put into the impact on operators as a whole, and the customer made cognizant of the fact that costs will rise due to this change.
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How IT Can Go Green | Top Stories | | Hospitality Magazine (HT) - 1 views

hospitalitytech.com/how-it-can-go-green
shared by natyangel on 25 Sep 17 - No Cached
  • In the world of information technology (IT), the green movement is taking shape.
  • Technology is a tool to provide solutions, but regrettably, technology can also be a source of the problem due to factors like energy consumption and the environmental impacts when disposing of obsolete or broken technology (i.e., e-waste).
  • Like any business initiative, green IT projects will require strong commitment from an organization’s top management and investment in time and resources at all levels.
  • ...13 more annotations...
  • The environmental focus is here to stay and must be embraced.
  • Clearly, hotels and resorts are in the business of making money, but they must do so in a conscientious manner
  • The focus on sustainability or "going green" is quickly becoming a major trend. But let’s face it, being environmentally conscious is the right thing to do, and it should be a business imperative for everyone. After all, a significant portion of the hospitality and tourism industries rely on the natural beauty and desirability of destinations: beach resorts, mountain ski lodges and canyon-land ranches
  • Deploying effective technology practices such as Energy Star compliance to power down computers automatically after periods of inactivity and server virtualization: This means having applications which share a common server rather than each application hosted on a separate server.
  • There are numerous opportunities for IT professionals to take leadership roles in helping their organizations to adopt sustainable practices.
  • Using IT responsibly and effectively to reduce energy, water and paper consumption: Energy management systems are effective at controlling guest comfort while saving energy consumption and costs.
  • Tackling e-waste and deploying recycling technologies to reduce environmental waste and impacts: Many electronic firms offer responsible recycling programs for used hardware. Technology can also be utilized to assist in the recycling process
  •  Digital marketing practices: Using digital media instead of print media is a great way to save money while reducing the impact on the environment. By tapping into social media, you can let guests be involved in green practices and spread the word virally about all the good the organization is doing
  • There is a growing environmentally conscious market, a profitable segment to tap
  • .    Educate employees and guests to improve awareness of environmental issues and green practices in your organization and the industry.
  •    Conduct an energy audit to see where and how energy is being consumed and to establish a baseline. Continue these audits on a regular basis.
  • Seek suggestions from employees and guests, and offer rewards for ideas that get implemented.
  • Celebrate and market key successes
  • denisedantas on 25 Sep 17
     
    This article emphasizes the positive and negative aspects of the hospitality industry adopting to sustainable practices. It recognizes that this industry is in the business of making money, while appoints the importance of doing so conscientiously, respecting the environment. It shows the steps that the organizations should take on its journey to action. I believe that sustainability should be a business imperative and not a lifestyle choice, as the sustained interest among consumers in tourism products and services are continuously increasing. That should be beneficial for the organization, positively affecting the operating revenue.
  • ...2 more comments...
  • ruchit0622 on 01 Oct 17
     
    The articles describes, how technology helps a hospitality firm in conserving non renewable resources. It focuses on sustainability of hospitality industry. The article describes one interesting point, educate the employees and the guest, employees and guest are the pillars of any hotel. If they understand the concept of going green, it would be easy for the organization to conserve energy. use of E marketing by the hotels has reduced the use of paper, which mean many trees are being saved from getting cut. Use of recycle bins by the firms makes people aware of the waste which an be recycled should be disposed off separately. The use of tablets in the rooms is another way which the hospitality firms have adapted to go green, it not only saves paper but also gives a new amenity in the rooms.
  • bdolman on 05 Feb 18
     
    The emphasis on sustainability and going green is everywhere, including hospitality and tourism industries. Within the scope of information technology, there are numerous opportunities to becoming greener and more sustainable both in the short and long term. First, using IT responsibly and effectively to reduce energy, water and paper consumption are advantageous and can also be seen as consumer driven. For instance, if a hotel offers a guest the convenience of controlling temperature through their smartphone or using their smartphone as the room key, not only is the hotel becoming greener but also the guest will appreciate these value added features. Instilling technology practices such as Energy Star compliance will lead to less consumption. Additionally, addressing the issue of e waste and creating recycling technologies to reduce environmental waste and impact adds on to the sustainable strategy. Lastly, with the growing environmentally conscious effort, creating marketing strategies to promote green practices improves the company's image, increases awareness on becoming more sustainable, and educates the public on becoming greener. It takes time, as employees need to be trained in order to become aware of environmental impacts (such as printing less paperwork and shutting off a printer when idle), track energy consumption, and instill these behaviors on a day to day basis. According to this article, it was noted that " for many guests, particularly Millennials, environmental stewardship is a key topic that resonates with them. It has become one of the decision-making criteria used to select companies in which they do business, including hotels and resorts". I believe that sustainability and the promotion of green practices is not a fleeting trend, but rather it is a change in mindset in which younger generations appreciate this adopted conscientious value.
  • gabybilk on 26 Sep 19
     
    The article discusses the many ways the IT world is finding new ways to be sustainable in the hospitality industry. Changing the way a hotel runs by introducing e-mails to guest and other companies to reduce the paper flow or allowing guest to do mobile check-ins can reduce a lot of paper waste. Also, having guest use their phones as key cards for their rooms can aid in avoiding wasting and needing to create key cards. By hotels having an energy saving system, they reduce electrical waste by having computers on low power consumption mode. One main thing the article mentioned that I personally see a lot of hotels doing is digital advertising. Instead of relying on paper advertisement, hotels rely heavily on ads on social medias, facebook, google, and third party vendors.
  • natyangel on 30 Sep 19
     
    This article discusses the IT green movement that has been in action since the rise of technology and ways on how IT can go green. Some opportunities in the green IT movement include the following: - Using IT responsibly and effectively to reduce water, energy, and paper consumption. This gives IT teams to take advantage of a few technical enhancements within their hotels to provide key cards available on smart phones, email to reduce paper, and digital signage. - Deploying effective technology practices such as Energy Star compliance to shut down computers automatically after periods of inactivity and server virtualization. This would mean for everything to be on one common server, and companies can save money on computer hardware and power consumption. - Tackling e-waste and deploying recycling technologies to reduce environmental waste and impacts. This could be implementing by introducing a safe recycling system for used hardware. - Digital marketing practices. This could be like using digital media to save money or using social media to encourage guests about the green practices that the hotel is implementing. - Marketing strategies to report and promote green practices. This could be having the business properly use marketing strategies to target these environmentally conscious market and find ways to promote green practices to this market segment. These are all very effective ways for IT teams to go green within their hospitality businesses. These green IT projects will need approval from top management and investment in time and resources.
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Top Luxury Eco-Friendly Sustainable Hotels and Why Travelers Love Them | By Alan Young ... - 0 views

www.hospitalitynet.org/...4090636.html
shared by corrie242 on 08 Sep 19 - No Cached
  • This puts the travel and hospitality industry, specifically, in an exciting position to maximize influence and guest connections. It's not necessarily about B2B or B2C anymore, or even the best 'deal' on paper — it's about the creation of value, and a company's ability to demonstrate that they share values and beliefs with their target consumer.
  • This past year, it found that 84% of Canadian travelers have a desire to go green on future vacations and then two-thirds (64%) said they intend to stay in an eco-accommodation in 2018, which is an increase from both 2017 and 2016. Even further, 58% of Canadians said they would pay at least five per cent more on their travel to ensure it had a lighter environmental footprint. This allows them to feel good about the accommodation they've selected, while also engaging in locally relevant experiences.
  • With this in mind, popular destinations around the globe are looking for ways to limit the environmental footprint/impact that tourists may have on the surrounding environment, heritage sites and local populations.
  • ...7 more annotations...
  • Each aspect of the QO has been designed to significantly reduce environmental impact, including intelligent windows, a rooftop greenhouse and so much more. From an aesthetic perspective, every element of the property has been deliberately chosen to celebrate and respect the planet's resources and every space has been designed to bring the outside in.
  • Each hotel property (located in NYC, Brooklyn, and Miami) is thoughtfully designed with reclaimed wood, natural light, hemp mattresses and live green moments.
  • With this in mind, 1 Hotels aspires to be a platform to spark conversations, between innovators and guests, that transform the industry and our lives.
  • Proximity Hotel in Greensboro, North Carolina takes sustainability seriously, with more than 70 sustainable practices in place throughout its 146-room property.
  • Their LEED platinum-rated location has 100 solar panels on the roof, an elevator that re-generates power and geothermal energy for the refrigerators — just to name a few eco-friendly features. Rooms and suites are described as loft-style with floor-to-ceiling windows, soaking tubs, in-room dining, filtered air systems and artwork from a local artist. They even include free bike rentals to inspire eco-friendly transport during guests' stay.
  • The 4,004-room Aria Resort and Casino is the largest building in the world to have a LEED gold status, while also offering the first fleet of natural-gas-powered stretch limos.
  • he Accor Hotel family recently launched its Accor's Planet 21 program, which demonstrates the group's ambitious goals for 2020, based around four strategic priorities: work with its employees, involve its customers, innovate with its partners and work with local communities. Each Accor property prides itself in the implementation of eco-certified products and design, sustainably sourced food and programs in place to combat food waste.
  • corrie242 on 08 Sep 19
     
    This article outlines how hotels are trying to become eco-friendly sustainable and still able to paramount guest needs. With this initiative, modern consumers are showing a definitive preference for experiential purchasing over material goods.
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The High Risk of a 'Wait and See' Approach - Big Think - 0 views

bigthink.com/...isk-of-a-wait-and-see-approach wait and see
shared by anonymous on 19 Sep 18 - No Cached
  • On the surface, taking a “wait and see” approach seems to make sense
  • In the past, when we were going through rapid change (not massive transformation like we’re seeing today), a company could use a “wait and see” approach because it was harder for competitors to develop and deploy new offerings quickly, and it was harder for established competitors to change the game or redefine completely
  • Anyone, at any time, can quickly become more relevant than you because the barriers to entry are low and the ability to scale is fast
  • ...13 more annotations...
  • deciding to “wait and see”—can quickly put you on a path of increasing irrelevancy or a rapid demise.
  • you can see how detrimental a “wait and see” approach can be—how you’re actually missing major new opportunities for sales and growth
  • Blockbuster Video may have changed how we rent movies, but Netflix transformed it
  • This year, many forward-looking school districts across the country are moving away from textbooks and issuing tablets filled with ebooks to students
  • This is a game-changing move, and one that will save the school about $25,000 each year
  • The way you can design for mobile users, engage visitors, increase sales, track people, and improve your rankings with search engine optimization are changing so rapidly that if your site is two years old, it’s obsolet
  • In reality, a “wait and see” approach has much more risk than the action being avoided.
  • Today, new competitors can emerge rapidly, and they can even be from another part of the world. Geography is increasingly less of a hindrance
  • deciding to “wait and see”—can quickly put you on a path of increasing irrelevancy or a rapid demise.
  • We’re transforming all of these things plus more, and if you don’t initiate the transformation, someone else will.
  • To see the difference between mere change and game-changing transformation, consider these examples: Barnes & Noble may have changed bookselling by creating the super bookstore, but Amazon transformed how we buy books and so much more
  • Therefore, you have to evaluate what you’re saying “no” to in terms of potential lost opportunity, because what you could gain by saying “yes” will often outweigh the perceived risk and expense.
  • Because technology is increasing so fast and because we are in a period of rapid transformation are the exact reasons why you can no longer “wait and see” what will happen.
  • bnort002 on 19 Sep 18
     
    This article discussed the importance of being ahead of the curve and why the 'wait and see' approach is not beneficial in most cases. If you 'wait and see' you can become irrelevant very quickly as there are many others out there, in many cases other parts of the world, making new inventions and discoveries daily. This article gave a great example where a school system implemented tables and the amount of money they saved was $25k/year. There are many benefits to staying ahead of the curve and as the article states "If you don't do it, someone else will".
  • anonymous on 30 Sep 19
     
    A "wait and see" approach has a higher risk than it being avoided. One of the cons is that it can pave the way to a company no longer being relevant. New opportunities for sales and growth may be missed if a company does not begin to evolve quickly.
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Innoviti Introduces Cloud Payment Reconciliation Technology for Restaurants | Hospitali... - 0 views

hospitalitytech.com/liation-technology-restaurants hospitality technology
shared by salmanalabiooani on 20 Apr 20 - No Cached
  •  Innoviti Payment Solutions announced that after successful pilots, it will now start extending its newly introduced cloud-based reconciliation technology to full-service restaurants, that require payments to be collected at a customer's table with automatic reconciliation with the bill.
  • The new technology works in a simple way. In a typical restaurant example, the central billing server first uploads every new bill generated to Innoviti's cloud-based integration server. Thus, the Innoviti Integration Server maintains an updated real time list of all pending bills that are yet to be paid. When a patron calls for his check, the waiter assigned to the relevant table simply uses the table's id to 'pull' the correct pending bill from cloud-based integration server on to the portable POS terminal in his hand. Once payment is completed on POS terminal, it generates an on-spot charge slip and updates back the necessary payment details against the specific pending bill on cloud server and then onwards to the restaurant billing server which initiated the bill.
  • Across India, Innoviti processes over US$ 6.5Bn of payments annually from over 1000+ cities, with a throughput per point of acceptance of 7000$, 2X of India's average (as per RBI data). Innoviti's payment solutions help merchants, banks and brands influence commercial transactions happening in offline commerce more efficiently than possible otherwise, through unconventional use of payment terminals.
  • ...1 more annotation...
  • Innoviti is backed by marquee investors including Bessemer Venture Partners, USA, SBI Venture Capital, Singapore and Catamaran, India
  • salmanalabiooani on 20 Apr 20
     
    Innoviti Payment Solutions announced that it will start extending its cloud-based reconciliation technology to full-service restaurants, that need payments to be collected at a customer's table with automatic reconciliation with the bill. Innoviti processes over US$ 6.5Bn of payments annually from over 1000+ cities in India and is backed by major financial investers like Catamaran, India, Bessemer Venture Partners, USA, and SBI Venture Capital, Singapore.
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CaterTrax Launches AI Powered Accessibility Technology, CaterTrax Assist - 0 views

finance.yahoo.com/...d-accessibility-151456413.html
shared by agrie013 on 24 Feb 20 - No Cached
  • CaterTrax, a leading catering management software company, has announced the launch of their new assistive technology - CaterTrax Assist. The solution will offer users a fully automated artificial intelligence (AI) solution for web accessibility and ADA compliance.
  • Our collaboration with accessiBe provides the ideal solution for our clients.”
  • Once installed, CaterTrax Assist performs an initial scan of the website and activates an on-screen accessibility interface that allows users with disabilities to adjust the site to meet their needs. Every twenty-four hours, the site is rescanned and leverages machine learning technology to make continuous improvements. This new service provides a comprehensive solution for providers adapting to ADA regulations.
  • ...1 more annotation...
  • CaterTrax Inc., a business unit of Volaris Group, is an industry-leading catering management software company that was built by caterers for caterers.
  • agrie013 on 24 Feb 20
     
    CaterTrax is a catering software that clients can add an event, order food, and set up the event the way they want. its a great system and is very intuitive. CaterTrax partnered accessiBe. acessiBe offers users a fully automated solution for web accessibility and ADA compliance. The way the CaterTrax Assist works is that it scans the website and looks at activities on the accessibility screen to adjust the website to the users needs. this shows that even event management software is trying to make the software accessible because they want to make sure that they "cater" to everyone.
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Hotel Security: Preserving Hospitality While Protecting Guests | Allied Universal - 0 views

www.aus.com/...tality-while-protecting-guests hotel security protecting guests
shared by dsada005 on 12 Feb 20 - No Cached
  • How can hoteliers ensure that their property provides as secure an environment as possible, while maintaining friendly customer service? 
  • “It takes 20 years to build a reputation and five minutes to ruin it. If you think about that, you’ll do things differently.”
  • A single act of crime on your property could diminish your brand.
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  • Hotels need to partner with an experienced physical security provider, and ensure that the entire staff understands the need to keep security top of mind - always. 
  • Maintain security-minded customer service  Review key card access  Establish evergreen background screening protocol  Control after-hours access  Assess location and local crime statistics  Train security officers to welcome and protect  Bolster public/private initiatives  Maintain emergency response plans  Commit to ongoing training
  • The open environment fostered by hotels is welcoming to guests and visitors but, unfortunately, also creates vulnerabilities that must be addressed. Ensuring that all public spaces are continually monitored by staff and security personnel is crucial in maintaining a hospitable environment. 
  • dsada005 on 12 Feb 20
     
    This article emphasizes the importance of security in any hotel. "It takes 20 years to build a reputation and five minutes to ruin it." This quote stuck to me as you can spend all your life working on a brand, for it to be destroyed due to a lack of safety measures. When going to a hotel, or traveling in general, a guests main concern is their safety. However, too many safety measures can actually have an adverse effect on guests, making them wonder why there are so many safety measures and if they are actually safe in this hotel. For example, going through a metal detector in an airport is accepted to be normal, however, if a hotel had such, I am sure this would have most of the guests feeling unsure about staying in the hotel. Too much security and you are deemed as unsafe, and too little security can ruin your brand if something were to happen, therefore, a good balance of security is necessary. Some security measures in this article are: key card access, evergreen background screening, after-hours access, assessing local crime statistics, security officers must be properly trained to welcome and protect, and emergency response plans must be practiced.
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Hospitality Upgrade | Online Skimming Threatens Hospitality E-Commerce Sites - 0 views

www.hospitalityupgrade.com/...spitality-E-Commerce-Sites.asp
shared by agrie013 on 16 Feb 20 - No Cached
  • Attacks against the hospitality industry to gain payment information continue. There is a growing threat to all e-commerce websites called Web-based or Online Skimming. These attacks infect e-commerce websites with malicious code, known as sniffers or JavaScript (JS) sniffers and are very difficult to detect. Once a website is infected, payment card information is “skimmed” during a transaction without the merchant or consumer being aware that the information has been compromised.
  • Today two industry cybersecurity organizations, PCI Security Standards Council (PCI SSC) and the Retail and Hospitality ISAC, joined forces to highlight this growing threat.
  • By exploiting vulnerable plugins, brute force login attempts (credential stuffing), phishing and other social engineering techniques, the hackers attempt to gain access and inject malicious code.  “These attacks are either directly into e-commerce websites or often into a third-party’s software libraries that merchants rely upon.  These service providers may not be aware of the risk they create for their customers if they are not focused on security and the potential threats targeting them
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  • The ability to detect these threats before they can cause damage is significantly important. Examples of PCI DSS Requirements providing ”detection” controls include: Reviewing code in order to identify potential coding vulnerabilities (Req. 6) Use of vulnerability security assessment tools to test web applications for vulnerabilities (Req. 6) Audit logging and reviewing logs and security events for all system components to identify anomalies or suspicious activity (Req. 10) Use of file-integrity monitoring or change-detection software (Req. 11) Performing internal and external network vulnerability scans (Req. 11) Performing period penetration testing to identify security weaknesses (Req. 11) Alerting on posts to newly observed domains in proxy logs can further provide additional avenues of detection for future phishing attacks as well as the initial reconnaissance phases of an attack on a thirdparty JavaScript library. 
  • agrie013 on 16 Feb 20
     
    This article goes in to detail that attackers have targeted information that is acquired on websites such as credit card and other personal information. This writing does tell how PCI and Retail and Hospitality ISAC joined forces to help prevent such attacks from happening on these websites. Now PCI and ISAC are the standard when it comes to protecting information. These attacks are easily undetectable by these websites because they are only skimming for the information. this article does give tips for prevention and detection. PCI is the industry standard and by them teaming with ISAC it will make these websites and your information more safe.
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McDonald's Announces a Major Investment in Restaurant Technology - Linga POS - 1 views

www.lingapos.com/tment-in-restaurant-technology technology hospitality AI POS software mobile business solution tech
shared by dyaniroberts on 30 Jan 20 - No Cached
  • McDonald’s noticed a juicy opportunity to upgrade their drive-thru technology, which drives 70% of their business, and swiftly bought the group that makes the AI software.
  • Golden Arched giant and its franchisees to increase average check, cash flow and quickness of service.
  • Self-service kiosks are also making their way into the spotlight and have been warmly welcomed by customers everywhere.  The most attractive aspect is that new cloud-based POS systems are able to be updated with a press of a button, and no restaurant downtime.
  • ...5 more annotations...
  • As casual-dining and fast-casual chains are quickly finding ways to add value and enhance customer experience, ordering your favorite restaurant meals is becoming easier. This is mainly due to the advent of online ordering apps, which have allowed more businesses a way to offer timely and affordable delivery options to their hungry customers.
  • The nations biggest quick-service chains have noticed the changes and are investing heavily to take advantage. “Technology is playing a bigger and bigger role in the restaurant industry,”
  • In the past, the ability of large fast-food chains to make these investments has given them a bigger sales edge over smaller quick-service companies.
  • A rise in upgraded POS options and features has encouraged many business owners to invest in technology in order to keep up with the competition.
  • The good news is that with restaurant technology developing so quickly many of these new features are going to be accessible
  • dyaniroberts on 30 Jan 20
     
    Unattended POS systems in fast food restaurants like McDonalds can significantly improve their efficiency and remove the pressure from their staff. Restaurants like these are often short staffed. They feel significant impact when they do not have enough staff to support the amount of business that comes through their doors. The cashier often will have to assist in making orders as well, causing a further delay in the line. Adding this and their new drive through initiative, McDonalds will be able to maximize profit, produce more orders in one day and keep their customers waiting minimal amounts of time.
  • ggara004 on 31 Jan 20
     
    This article focuses on the enhanced technology that fast food chains such as McDonald's are embracing to enhance their service and increase their productivity. An example of this is the self-service kiosks that many McDonald's have installed inside their restaurants. Consumers have adapted well to this technology because data shows that this has increased revenue over time, therefore proving how the unattended POS technology is helping companies be more cost efficient and increase sales.
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What Are The Benefits of E-accounting? - Education - 0 views

www.sooperarticles.com/...fits-e-accounting-1716844.html
shared by zeyupu on 05 Mar 20 - No Cached
  • 1. Speed We can expect a quick result by using the software. The accounting software has in-built data and formatted screens. This is big plus for the organizations. It's obvious that manual work delivers slow results. Therefore, one looks up to E-accounting for managing the data effortlessly. 2. Precision There is less scope for errors; it however reduces the possibility of errors. The accounting software makes our task simpler. We need only one accounting system to manage the transactions. So, it provides no room to errors. The input is precise and to-the-point. 3. Information is updated automatically:- The information pertaining to accounts are recorded in the journal. The recorded items could be anything from transactions to customer accounts. Since it has in-built data, customer accounts are updated automatically. 4. Availability of Information:- The data serves the accounting purpose. It is made available to vast number of people simultaneously. This happens because the data is connected to the internet. Customers can access the web pages or web links to find information about the products or services. 5. Productivity Level:- With accounting software, better resources are used. It saves time and energy. There is an increase in the cash flow and the debt is managed effectively. Conclusion To excel in the accounting field, it is vital to take training from the right institute. The focal point is to appoint people who are familiar with internet. They should know the basic function of computers as well. If they don't fulfil such criteria, they are definitely not fit to enter into the accounting world. E-accounting training institute in Delhi, Ncr takes initiative to turn you into a successful accountant. The experienced trainers guide you to reach the zenith of accountancy.
    • zeyupu
      zeyupu on 05 Mar 20
       
      Electronic accounting system will become more and more common
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Miami Beach Cracking Down On Restaurant Scams - 0 views

www.bisnow.com/...ocean-drive-tacky-scams-102530 business
shared by lclar060 on 10 Apr 20 - No Cached
  • lclar060 on 10 Apr 20
     
    Restaurant fraud is a vile act in which customer unknowingly are taken advantage of by restaurant staff members. The article referenced Miami, a primary tourist area in South Florida, have seen where customers complain of being charged double the amount of the quoted rate for food. In other instances, customers are solicited by specials buts again charged more than the initial rate. To protect the destination and rid the area of tacky and or false advertising information, city officials have implemented strict laws. So far, compliance have been enforced and violators charges accordingly.
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Importance OF GDS for Travel Agents and Tour Operators - 1 views

www.orisysinfotech.com/article_importance-of-gds.php
shared by yyr997 on 29 Jan 18 - No Cached
  • Popular GDS Systems in Travel Industry
  • Amadeus 1987 Iberia, Air France, SAS  and Lufthansa, Strongly based in Europe, Mid East, North Africa & Asia Pacific Galileo 1993 Galileo was Founded by a combination of 11 most significant North American and European airlines conducted by United Airlines. Currently owned by Cendant Corporation It has a strong web-presence in US and Western Europe. Sabre 1976 Initially it was founded by American Airlines. Currently Sabre is a separate entity owned by AMR corporation very strong  Global presence in US and Asia Pacific Worldspan 1990 Worldspan was founded by Delta, TWA, and North West Airlines. Further it was being sold to Transaction Processing Corporation. Mainly in the US and Europe
  • Please find few of the benefits of  Global distribution systems: The Use of Global distribution system shows a rise across corporate and leisure travelers GDS is highly effective in alluring the international travelers. This is the reason why using of GDS among the travel agents is growing exponentially every year. OTAs have greatly improved the travel shopping experience and convenience for consumers and have increased pricing transparency. GDSs enable the retail travel agency and OTA business models. The GDSs enable the travel agents to make their travel services available to consumers globally where they might not otherwise be able to achieve efficient worldwide market penetration through direct marketing efforts. Booking through Global distribution system is most preferable for  corporate travel agents as a suitable reservation process for holidays,  air, hotel and rental cars. Travel agents can get global platform for their business with strong market penetration Global distribution system is the base to  enter into corporate clients across the world GDS is the ability to update the status of inventory  in real time.  Due to its real-time  status update capability managers can view rates change and  can easily alter price points or make special offers. Agents can view all the changes instantly and will be able to suggest the new updates and offers to clients without any interruption to make the deal.. Its a wise decision to invest in a GDS. The system places your holiday booking services and inventories in front of  huge  clients without affecting  your marketing budget.  The unique selling point of GDS is that it Can provide best rates to your guests, which no other systems can provide.  Your gusts can find packages that include a hotel stay, air travel and car rental
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  • 2015 is going to be a successful year for travel agents using global distribution systems for bookings. According to Travel-Click research the bookings through GDS is projected to 62 Million, which was 61 million in 2014 and 42 million in 2009.
  • Having a mobile optimized tours and travel prortal is the most efficient way to find both local  and international hotels, airlines, holidays and car rentals on short notice.  Its a big change in consumer behavior to switch over to mobile. Shifting to mobile search is already being started and reflects of changes can be apparently measured.
  • GDS is a computerized web service that provides pricing, real time availability, centralized data display with  reservation functionality to the global travel industry in a very unified process.
  • GDS is highly effective in alluring the international travelers.
  • Global distribution system is the base to  enter into corporate clients across the world
  • GDS is very huge and it will create robust ecommerce platform for travel industry.
  • sliu043 on 29 Jan 18
     
    As we all know, GDS is an online system known as global distribution system, which delivers worldwide data, rates, inventory, offers, real-time availability of airlines, hotel rooms, car rental, bus tickets to bridge the gap between tour operators and travel bookers. The article has introduced the most popular GDS systems in the industry and their strong advantages. In addition, it also reveals the reasons why the industry still uses GDS and the importance of it. In one word, GDS is highly effective in alluring the international travelers with the development of information and technology. It enables the travel agents to make their travel services available to consumers globally where they might not be able to achieve efficient worldwide market penetration through direct marketing efforts.( The article has also given a future prediction about GDS. According to the statistics, GDS will rule the travel industry if it keeps continuing the ever changing needs of airlines and hotel industry.
  • yyr997 on 29 Jan 20
     
    GDS is very important in the tourism industry. Even if the company creates its own direct sales channels, the impact and benefits of GDS are considerable. Making good use of the advantages of GDS can create word of mouth and revenue for the company in the hospitality industry.
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Intelligent Buildings and Smart Homes: Solving for Connectivity - 0 views

www.connectorsupplier.com/homes-solving-for-connectivity technology hospitality software
shared by yuqiongliang on 06 Apr 20 - No Cached
  • The growth of such markets and the development of applications will require the hardware necessary for connectivity.
  • a number of roadblocks currently limit widespread adoption and are worth mentioning.
  • Whenever a new system or product is released, it becomes a new target for cyber attacks.
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  • today’s connected consumer is accustomed to these risks and accepts them in exchange for the benefits offered by connectivity.
  • hardware remains the same across protocols – so the hardware currently in development will help drive adoption of home automation, no matter which protocols become standard.
  • Without front-line education during the sales cycle, a consumer could opt out, and the connected home capabilities and value would go unrealized.
  • Its growth is tied heavily to commercial building construction trends, which in this decade have been relatively slow and tempered by the reduction in the commercial building construction pace in China.
  • The commercial building automation space is different from home automation in many aspects.
  • The connected home market is still in the early-adopter phase, and many startup companies are jockeying for position and for consumer attention.
  • The Cloud simplifies multi-building management and serves as a data aggregator for building managers responsible for multiple buildings without the need for a large IT staff to manage a dedicated system.
  • While both these systems initially emerged as hard-wired, they have been extended into wireless realms to provide connectivity in less accessible conditions.
  • facility maintenance personnel have a common system to maintain, control, and troubleshoot if needed, creating a strong brand alliance in the commercial controls space.
  • A centralized control system may take readings from multiple airflow sensors in a building and dynamically adjust airflow dampers to ensure equalized airflow and comfort throughout the building.
  • yuqiongliang on 06 Apr 20
     
    These health-monitoring options are also creating new market spaces, such as age-in-place applications that enable real-time monitoring of the elderly and the devices in their homes - a better alternative to moving them to more costly assisted living facilities.
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How Top-Performing Hotels and Resorts Optimize the Guest Experience - 1 views

www.hotelnewsresource.com/article94670.html
shared by rderonville on 04 Jun 17 - No Cached
  • GEM is a long-term, multi-pronged initiative that encompasses virtually all aspects of a property. Having the right technology infrastructure is critical.
  • In the end, GEM is a strategic undertaking. It is as much a set of guiding principles as it is a set of technology solutions.
  • Ideally, a PMS would also integrate with sales and marketing campaign solutions, which may be managed through a CRM system, as well as guest loyalty management and rewards solutions.
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  • PMS upgrades account for the largest portion of the budget for hotel technology investments.
  • Specialized standalone solutions and PMS modules designed to manage specific hotel facilities and departments also play an instrumental role in influencing the guest experience
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Expedia Announces Suite of Software and Technology Products for Hotel Partners - 0 views

www.hospitalitynet.org/...4084092.html technology hospitality hotel software business travel tech
shared by jhazz003 on 27 Aug 17 - No Cached
  • Omni Hotels & Resorts is the latest partner to take advantage of Expedia's package solution. "Omni Hotels & Resorts is excited to further leverage our marketing partnership with Expedia to bring our guests the option to book their total vacation experiences directly with us," said Peter Strebel, chief marketing officer and senior vice president of sales for Omni Hotels & Resorts.
  • Partner Loyalty Enrollment: Initially tested with Red Lion Hotels Corporation last fall, the technology has advanced to now allow hotel partners to enlist and sign up users from Expedia sites for their brand loyalty programs. This program has grown to include three other chains.
  • MICE Booking Technology: The MICE solution is the first tool that truly automates the booking process for meeting organizers and hotels in real time, making RFPs (requests for proposals) a thing of the past. Hotels can increase MICE sales efficiency by integrating the MICE online booking engine on their website, allowing customers to configure and directly book their meeting, including group lodging, online. This technology further enables hoteliers to yield prices for meetings and groups, based on multiple dynamic criteria to increase revenue. The MICE solution is currently live with Best Western Central Europe and the NH Hotel Group in Germany with promising results. A global rollout will begin soon.
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  • Rev+:
  • As p
  • art of Expedia® PartnerCentral (EPC), the company's partner portal which helps hotels manage their properties and rates, Rev+ is a revenue management tool designed to provide actionable data and insights to empower partners to make smart decisions to optimize their revenue. Rev+, an essential tool for revenue managers, comes at no additional costs for hotel partners, and doesn't require additional sign-up.
  • jhazz003 on 27 Aug 17
     
    Expedia has announced new technology and software for hotel partners that will help hotel partners drive knowledge and efficiencies. "Expedia Powered Technology was born from rethinking how we work with our hotel partners - through listening to their needs, and leveraging our technology as a driver for industry solutions," said Cyril Ranque, president, Lodging Partner Services. It is vital for Expedia, the world's largest online travel company to listen to their hotel partners and to follow the growing technology advancements. Omni Hotels & Resorts has been the latest partner to join the Expedia's package solution.
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The Top 7 Hotel Tech Trends for 2016 - Capterra Blog - 0 views

blog.capterra.com/hotel-tech-trends-for-2016
shared by natashacastro on 12 Feb 17 - No Cached
  • the top hotel tech trends for 2016
  • 1. New Security Measures
  • It’s past time for a change, and 2016 will (hopefully) mark a new initiative in the industry: innovative tech security.
  • ...18 more annotations...
  • Hotels will also begin installing new check-in systems that accept chip-based credit cards and debit cards as a way to guarantee secure payment.
  • 2. Wearable Tech
  • MagicBands, which operate off their MyMagic+ system,  allow guests to “[book] transportation to a hotel from the airport and choos[e] where to eat. The MagicBand also serves as a room key and ticket for attractions, replacing the need to carry around bulky key cards and folded papers, both of which are lost frequently.”
  • It’s more effective for learning customer preferences than just relying on online guest reviews.
  • 3. Self-Service Check-in
  • And in a technological world where you can get just about anything at the touch of a button, your guests are going to start expecting the same immediate gratification from your hotel.
  • However, this technology can do more than just ease your guest experience. Using kiosks for self check-in can “sav[e] money on staffing, increas[e] its revenue[,] and increas[e] customer satisfaction,” says author Julie Weed.
  • 4. Cloud Computing (Total or Hybrid)
  • You need to keep all your software tools in one, centralized location that everyone can access.
  • as hotels are expected to invest in newer technologies to stay ahead of the curve, they also need to find ways to cut costs, and cloud computing has the potential to cut 50% of operational costs.
  • many companies employ a hybrid cloud, which can quell fears of sensitive data breaches by only storing some (not all) information on the cloud.
  • 5. Increased Presence on Social Media
  • it’s clear you need to be on social media to ensure users stay at your hotel rather than your competitors.
  • 6. Native Mobile Apps
  • While social media can get your name out there, making a native mobile app is another emerging trend that taps into your guests’ affinity for technology and ease.
  • Not to mention, these mobile apps are a good replacement for key cards, and enable smartphones or smartwatches to act as more secure room keys.
  • 7. Continued Industry Aversion to Tech
  • Technology has changed many industries, and in one that serves its guests face-to-face, it’s important to keep up with what those guests value. And a growing number of them value technology. It’s a part of their everyday lives.
  • elena_martynova on 12 Feb 17
     
    Tech innovations are the essential part of the Hospitality Industry. In the article the author tells us about the top hotel tech trends for 2016 which impact the industry: -new security measures, which is very important due to possible breaches -wearable tech, with just a wave of your wrist you can check in or enter your room -self service check-in, which ease the process -cloud computing, which cuts costs and flexible -presence on social-media, engaging with customers is very important -native mobile apps -continued technology development All these trends play a very important role in improving relationships between hotel and guest.
  • natashacastro on 01 Sep 17
     
    This article is explaining some of the new trends that hotels are finally catching up on. For example, self service check in took a while to catch on but with hotels using it now, it reduces wait times for customers and increases satisfaction.
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