Skip to main content

Home/ Hospitality Technology/ Group items matching "lines" in title, tags, annotations or url

Group items matching
in title, tags, annotations or url

Sort By: Relevance | Date Filter: All | Bookmarks | Topics Simple Middle
20More

11 new ways technology is transforming cruise ships - 6 views

www.telegraph.co.uk/...ise-ship-technology-innovation technology travel tech software cruise
shared by bhern082 on 10 Jan 20 - No Cached
  • from passport credentials to food preferences, and
  • you will be sent your wearable Ocean Medallion (the size of a coin, this can be worn as a bracelet or necklace) in advance.
  • . But some cruise lines have put millions into developing multi-faceted wearable technology that solves the problem entirely.
  • ...12 more annotations...
  • Royal Caribbean’s WOWbands ($4.99/£3.70 or free depending on ship and class of travel) look like watch straps, but use radio frequency technology to open your cabin door. You can use Carnival Corporation’s wearable Ocean Medallion (free to all guests) with the Ocean Compass app to order food, drink and retail items on demand. It also unlocks your cabin door as you approach
  • Interactive maps are becoming far easier to use than expected thanks to the digital way-finder on the MSC for Me app. Just indicate where you want to go, and a map will demonstrate how to get there from your current location.
  • A rather futuristic option is available on some AIDA Cruises and Costa Cruises ships in the form of a robot called Pepper, which provides guests with information, including how to ge
  • t from A to B
  • on board.
  • MSC Meraviglia has 114 interactive screens that allow you to book dinner as well as other activities, such as the theatre or spa, with few clicks and a swipe of your wearable bracelet
  • Carnival is launching MedallionNet soon (prices currently unavailable), which it says will be the fastest internet connection at sea and will provide pervasive cabin coverage. 
  • With MSC Cruises’ wearable bracelet, however, you can monitor your children in real-time and know where they are at any moment. T
  • With MSC’s interactive bracelet (or the Cruise Card) you can pay for everything, from your shopping session at the 100-metre high street to your evening meals. The wearable technology means staff quickly know who you are and your first language, which adds a sparkle to the customer service.
  • Personalised recommendations (such as which bottle of wine to try) will be offered on MSC Meraviglia in the not-too-distant future as part of the digital concierge service.
  • A modern take on arts and crafts can be enjoyed with the HP Sprout, scanner and 3D printer. Here children (around 7-12 years old) can design their own creations in the computer and then print 3D versions to take home
  • The days of cruise passengers feeling disconnected from the rest of the world while at sea are gone, which is good news for first-timers who may not have got their sea legs yet. 
  • bhern082 on 10 Jan 20
     
    This article features 11 new tech features that cruise ships have implemented.Technology is transforming these floating hotels into smart cities. From remote check-in, wearable technology, to geo-locating your children aboard. These tech gadgets are helping cruisers enjoy their time aboard as stress free as possible. As stated by the author "Once on board, it didn't take too long to figure out how the MSC for Me app, public interactive screens, cabin TV and wearable bracelet, available for the first time on Meraviglia, all worked together to streamline and enhance life on board."
  • ...2 more comments...
  • kaseyfl9568 on 10 Jan 20
     
    This is great technology and can most certainly be studied while in use to better assist guests in having that "stress free" vacation. The technology is personalized and almost seamless in using since they have made it into something of "jewelry" to help avoid it being an irritating app. I see this being developed in many more places other than just cruise ships and Disney. It is very convenient for the guests.
  • allisonweets on 12 Jan 20
     
    I agree that this technology is very useful for guests. Personally, it would make me feel less like I was in a floating hotel and more like a floating city. I would enjoy the possibility of finding a solution to a problem that I was having without having to wait in line at guest services, which would potentially save me time and give me the ability to return to whatever onboard activity I was engaged in.
  • mrodr1084 on 13 Jan 20
     
    I agree. I think this technology will be very beneficial for not just guests but also for the cruise lines. This helps collect data and help personalize the guest experience. This will have guests coming back time and time again. This also provides an incredible guest experience since they won't have to wait in long stressful lines. I think this technology is very beneficial for both the guests and employees.
  • anonymous on 14 Jan 20
     
    Cruise ships have really stepped up their game when it comes to technology. I wrote a paper last semester about Princess Cruise Line's latest technology, the OceanMedallion. This little wearable device allows guests to unlock a whole new level of different features such as room key, tracking system, and a bunch of different amenities. It will be interesting to see what other cruise lines come up with to compete with this.
38More

2019 Hotel Accounting Trends Are All About the As | Hospitality Technology - 1 views

hospitalitytech.com/ccounting-trends-are-all-about
shared by jessielee214 on 08 Feb 19 - No Cached
  • From an industry perspective, the next chapter of hospitality accounting will be all about the three “A’s”: apps, automation and analytics. Faced with greater demands in 2019, hoteliers will be forced to find new forms of automation to speed up financial processes and improve visibility on the backend, while enticing guests to utilize mobile apps through enhanced personalization on the frontend.
  • Mobile app reporting not only streamlines efficiencies and allows easier access to data, it also allows today’s hotelier to be more agile. GMs and other personnel can be on the go and still have KPIs, productivity data and real-time stats in the palm of their hand.
  • Good data supports good management. As more guests tap into hotel apps on the front end, hoteliers can track, analyze and adjust their offerings on the backend to meet guests’ needs, all while supporting a business synergy and strategy that makes sense.
  • ...31 more annotations...
  • Increased automation will remove manual workloads and streamline processes. Putting the right industry-specific accounting software in place will be a game-changer for hotels looking to pinpoint inefficiencies and significantly reduce expenses across property lines.
  • During the next wave of hospitality technology, more and more hoteliers will recognize the power of analytics and adapt their strategy accordingly. Smart operators will seek out the most versatile technology on the market to collect and store information through data warehousing, which enhances data mining, analytics reporting, decision support and business forecasting.
  • Hotels have already begun replacing front-desk employees with apps, robots and automated kiosks. As a result, finding high-quality labor (at a reasonable cost) is no easy task.
  • As we continue to live in an increasingly customized world, hoteliers will seek targeted accounting tech partners to replace one-size-fits-all solutions.
  • Apps/AI Over the last decade, the hospitality industry has developed a fixation on mobile technology that has revolutionized hotel management. In the next phase, this trend will continue with full force—and any service that is currently delivered using pen and paper will eventually make the shift to mobile.
  • Hoteliers are already using their mobile apps for real-time data analysis, allowing them to make informed decisions whether they are on property, near their work areas, in the field or on the fly.
  • Predictive analytics and forecasting tools will continue to allow management teams to better anticipate and adjust decisions to meet future guest needs without sacrificing bottom-line results.
  • While there has been significant introductions with regard to guest-facing apps, and apps focused exclusively to enhance the guest experience, the untold value in mobile apps, for the operator, is behind the curtain
  • Automation Rising demands from guests will require hotels to be more responsive than ever. To keep up with the pace, managers will need to access an array of critical information on-the-fly, from in-house guest preferences to upcoming reservations, restaurant volumes, spa bookings and so forth—with automatic alerts set up that notify staff members when there’s a deviation from the plan related to forecasts or scheduling changes.
  • By combining varied data sources into one centralized location, or data warehouse, an API-powered data system will provide a holistic snapshot of entire portfolio raw data into a user-friendly format with gauges, dashboards, trendlines and more to equip hoteliers with the answers they need to impact bottom-lines.
  • Analytics The phenomenon of “big data” has infiltrated the professional world, spanning industries and transforming all facets of business, from accounting and operations management to marketing and business development. No longer bogged down by paper and binders, today’s hoteliers can access numerous data sets at every turn, from STR reports to PMS documents and guest satisfaction surveys.
  • On a micro level, big data will help property managers faced with countless day-to-day decisions make more informed choices on the floor, from keeping track of labor expenses to assessing the cost of a new light fixture.
  • On a macro level, corporate and regional managers will have the extended oversight necessary to ensure the right decisions are made at every level of the company from the ground-up.
  • And finally—partnering with a hotel-specific provider will continue to be invaluable for hoteliers to speed up their internal processes, minimize investment, reduce errors, and increase overall performance to make more informed decisions on the horizon.
  • the next chapter of hospitality accounting will be all about the three “A’s”: apps, automation and analytics.
  • Apps/AI
  • this trend will continue with full force—and any service that is currently delivered using pen and paper will eventually make the shift to mobile.
  • significant introductions with regard to guest-facing apps, and apps focused exclusively to enhance the guest experience, the untold value in mobile apps, for the operator, is behind the curtain.
  • Mobile app reporting not only streamlines efficiencies and allows easier access to data, it also allows today’s hotelier to be more agile.
  • interact with and enhance the guest experience by being more available and more attentive on the floor. Removing the chains and restrictions of the desktop and expediting report compilation, hoteliers can truly begin to refocus on delivering the best experience possible without worrying about becoming mired in the weeds of business ineffeciencies.
  • Predictive analytics and forecasting tools will continue to allow management teams to better anticipate and adjust decisions to meet future guest needs without sacrificing bottom-line results.
  • Good data supports good management. As more guests tap into hotel apps on the front end, hoteliers can track, analyze and adjust their offerings on the backend to meet guests’ needs, all while supporting a business synergy and strategy that makes sense.
  • Automation
  • managers will need to access an array of critical information on-the-fly, from in-house guest preferences to upcoming reservations, restaurant volumes, spa bookings and so forth—with automatic alerts set up that notify staff members when there’s a deviation from the plan related to forecasts or scheduling changes.
  • Increased automation will remove manual workloads and streamline processes. Putting the right industry-specific accounting software in place will be a game-changer for hotels looking to pinpoint inefficiencies and significantly reduce expenses across property lines.
  • Analytics
  • Smart operators will seek out the most versatile technology on the market to collect and store information through data warehousing, which enhances data mining, analytics reporting, decision support and business forecasting. These capabilities will result in increased efficiencies, reduction of expenses and improvement of overall performance and profitability.
  • Over the next five years, the advantages of having a big data strategy will be infinite. Hoteliers who decide to apply big data in a meaningful way will reap the rewards in every facet of their business, from sales and marketing to guest satisfaction. On a micro level, big data will help property managers faced with countless day-to-day decisions make more informed choices on the floor, from keeping track of labor expenses to assessing the cost of a new light fixture. Using consistent data monitoring and evaluation, hotel teams will be able to deliver a higher level of service while making informed strides every day.
  • Technology and Labor
  • Effective labor management technology can help proactively notify management when there’s an issue and eliminate overtime before it happens to ensure that guest satisfaction remains high while balancing profitability. Mobile and dashboard data related to key functions that consume labor will become the GM’s best friend.
  • finally—partnering with a hotel-specific provider will continue to be invaluable for hoteliers to speed up their internal processes, minimize investment, reduce errors, and increase overall performance to make more informed decisions on the horizon
  • tricc003 on 08 Feb 19
     
    Accounting trends in the hospitality industry are always evolving with technology. Hotels are looking for technology that will catch their data and analyze it all while delivering it in a more user friendly app. Apps, Automation & Analytics are the A's of hotel accounting and technology.
  • ...1 more comment...
  • anonymous on 12 Jun 20
     
    Currently, accounting is about three different things. First, there are apps. Apps can be used to help hoteliers make informed decisions based off the analysis of real-time data. They are able to make these decisions from basically anywhere. Second is automation. Automation helps get rid of the looming manual workloads most hotels endure. The third thing is analytics. In today's hospitality industry, hoteliers are able to access data sets from wherever they may be. According to this article, apps, robots, and automated kiosks have already started to replace front-desk employees.
  • hankunli on 15 Jun 20
     
    Accounting cannot be without data. In my opinion it is mainly about data analysis. With automation and analytics, it will be more reliable and descriptive. Apps helps mainly in its portability and time efficiency.
  • jessielee214 on 23 Sep 20
     
    The article talks about three future trends called A's - apps, automation, and analytics. It makes examples of their function and works. In my opinion, the A's can use in any industry, not only in hospitality. They can help us work more efficiently and shorter working hours.
37More

How technology is transforming hotel point-of-sale systems | Hotel Management - 3 views

www.hotelmanagement.net/...how-technology-changing-pos hospitality pos
shared by cleon087 on 20 Jun 18 - No Cached
  • Technology has transformed point of sale into point of experience
  • elf-ordering via their smartphone by the pool or wherever they happen to be and increased guest satisfaction with guest payment
  • Because the staff members have appropriate intelligence readily in their hands, personalization can happen
  • ...21 more annotations...
  • easy to summon service in “non-F&B” areas
  • The card data is processed only by the payment gateway to/from the acquiring bank and only the final transaction approval code is passed to the POS, without the card data
  • The hotel F&B space continues to show growth, with overall consumer spending increasing 4.9 percent in 2017 and showing a robust 5.5-percent annual growth since 2011
  • associated mobile apps have the potential to increase top-line [food-and-beverage] sales in hotels by 5 [percent] to 10 percent without significant costs
  • hotel food-and-beverage revenue per occupied room increased 1.6 percent during 2017. F&B RevPOR reached $105.56, up from $103.93 in 2016, according to STR.
  • POS vendors have moved away from storing card data on their application and network. Many vendors no longer pass through or process any card data on their POS systems. Rather, they link and integrate to certified payment gateways. Payment devices are encrypted and secured, and client card data is always encrypted and totally separated from the POS terminal.
  • Technology is allowing for an extreme and pronounced change in point-of-sale systems
  • Mobile POS provides several benefits for hotels and guests alike. With mobile POS, the speed of service is dramatically increased because the staff can bring mobile ordering directly to guests, anywhere on property
  • POS technology has been a great partner in these efforts by making POS systems easier than ever to use, and mobility plays a role in impacting the increase in consumer spending, Wisell said
  • Call-for-service technology, deployed tableside and in under-serviced areas such as lobbies, coupled with mobile ordering apps, offer hotels an opportunity to increase sales
  • Mobile POS also lays the groundwork for future integration with artificial intelligence or customer-relationship-management systems.
  • “Hotels can spend millions of dollars on a remodel but if they don’t have the right point of experience, it can still result in a one- or two-star rating,” he said.
    • cleon087
      cleon087 on 27 Jun 20
       
      This shows that importance of POS, and how it can transform a business for the good or bad.
  • Mobile is now
    • cleon087
      cleon087 on 27 Jun 20
       
      People are starting to expect this, they even want more of a variety of different ways to pay that can be determining if you get business or not.
  • Hinojosa said
    • cleon087
      cleon087 on 27 Jun 20
       
      Were always looking for a way to make the experience more personalized and this is one way.
  • with
    • cleon087
      cleon087 on 27 Jun 20
       
      When guest get their food quicker and accurately this helps the experience and revenue.
  • they are the face of the property
  • u recognize them and are honored they are here with you again.”
  • “Whenever a guest is seated in the lobby and wants a take-away coffee, they can order one and not only when a staff member notices the guest in a restaurant,
    • cleon087
      cleon087 on 27 Jun 20
       
      This is really good because it is hard as a front desk agent to give attention to the guest since the moment they step in but with this they can request their snack or drink that they want.
  • While there is interest in the potential of AI and chatbots for roomservice and self-service ordering, these are not yet ready for a widespread rollout at this time, Wisell said.  
  • “Data scientists can be used in the back of the house on the kitchen side, too—optimizing the production line,” he said. “Looking at the analytics behind the performance will reduce the wait times in the front of the house.”
    • cleon087
      cleon087 on 27 Jun 20
       
      This will optimize performance
  • hotels don’t want to cross the line into creepy.
  • anonymous on 20 Jun 18
     
    Mobile POS has boosted F&B growth due to the ability to complete sales much faster and from non-F&B serviced areas of the property. The mobility contributes greatly to the increase in customer spending. With this mobility, companies must ensure compliance with PCI standards, and ensure that no credit card information is stored directly on the POS terminal. The article also touches on the subject of tokenization, and the usage of technology to secure a "token" rather than actual card data aids in reducing security risks.
  • ...4 more comments...
  • aycasa on 25 Jun 18
     
    This article was about how technology has had a great influence on point of sale systems within the hospitality industry. According to a senior director of product manager at Agilysys, Mike Hinojosa, he states that technology has transformed point of sale into point of experience. I personally agree with this because lately I expect hotels to have the latest in technology when it comes to POS and when I encounter a poor POS I automatically think they lack in providing the best for their guests. This article talks a lot about how mobile POS provide benefits for both parties and how it has increased guest satisfaction. "With mobile POS, the speed of service is dramatically increased because the staff can bring mobile ordering directly to guests, anywhere on property." According to this article, POS systems help boost F&B spending growth and they have become more secure throughout the years. "The hotel F&B space continues to show growth, with overall consumer spending increasing 4.9 percent in 2017 and showing a robust 5.5-percent annual growth since 2011, according to Technomic". It's said that mobile POS has helped F&B growth because it gives users the ability to into quicker sales and in different areas throughout the properties. For example, a waiter walking around a pool taking orders instead of having the guests walk to the poolside bar to place an order. Collecting payment has also become safer and easier with POS systems because of the PCI standards.
  • chinneegyyal on 02 Oct 18
     
    Technology is allowing for an extreme and pronounced change in point-of-sale systems. The speed of service for the guest in a hotel has dramatically went up because of point of scale systems. It is more convenient and quicker for guests to get things or to order things.
  • zxu009 on 24 Apr 19
     
    This article is about the employment of technology in the hospitality industry.
  • anonymous on 03 Jun 19
     
    This article is about how technology is transforming the POS experience by providing a more advanced security solution and a mobile platform. The article highlights how this new technology supports both the client and staff experience. The technology also provides a financial benefit in increasing sales by 5% and reducing cost by 10%.
  • jeanique13 on 19 Jun 20
     
    POS Technology has developed majorly over the past years. Growing developing offering mobile devices that can help workers pace themselves and generate more sales. These programs also offer extra data security to protect the clients information against fraud. This device is perfect for sport arenas, bar, golf course and more open outdoor and large venues that cater to voluminous crowds.
  • cleon087 on 27 Jun 20
     
    This article is about the benefits of technology in POS systems. It shows how the technology can personalize the experience of the guest by having them be able to order from the moment they step into the lobby. The article also discusses how all the technology is good but in the hospitality we are walking on a fine line that we don't want to cross to creepy with biometrics. Technology offers efficiency in speed and will give a better experience. Not only this but it talks about how POS is becoming more secure, and how people want to pay in different ways.
1More

7 Ocean-Friendly Eco Cruises Hitting the High Seas - 0 views

www.treehugger.com/...ses-hitting-the-high-seas.html
shared by Paige Hanna on 23 Sep 12 - No Cached
  • Paige Hanna on 23 Sep 12
     
    Cruises are said to be one of those forms of transportation with the highest carbon emissions. "A typical cruise ship with 3,000 passengers generates 1 million gallons of gray water; 210,000 gallons of sewade; 25,000 gallons of oily bilge water; 100 gallons of hazardous or toxic waste; 50 tons of garbage and solid waste…" This expert just proves how non-ecofriendly cruises can actually be. However, regulations set by the government have now pushed cruises into trying to be more environmentally friendly. This article singles out seven green cruises that have found ways in which they can decrease their carbon footprint on the world. One cruise that has taken on the initiative is Holland America Cruises. With tactics such as towel reuse program and the installation of low-flow showerheads this cruise line has been making a conscious effort to operate green. They even ensure the most fuel-efficient means of travelling by studying tide schedules to maximize fuel usage with shorter routes. Another interesting cruise that pushes for the green initiative includes Celebrity Cruises with its solar powered cruise line. Other tactics used by other cruises include reusing waste cooking oil on heavy machinery, ridding of all plastic water bottles, shutting off engines in the winter time and only buying fish that are sustainably harvested are just some ways these 7 cruise lines have taken a stand to become greener. This responsible effort by these cruise lines not only can work in their favor for marketing purposes with consumers but create a sustainable industry for the future of cruises. Something as crucial as waste disposal in the water can greatly affect the future of the industry if not considered by the cruises today. Could you imagine if every cruise were to just dispose of their waste into the ocean with no sort of eco-friendly thought in their mind? I found this article to be extremely interesting, especially since I have been on a cruise. I had no idea ho
7More

Raising your Profits with - Boost Your Bottom Line - 1 views

www.unicornhro.com/...ystems--boost-your-bottom-line
shared by Xue Yan on 24 Nov 12 - No Cached
  • The best human resource information systems include HR metrics to help you get a great look at your company. By asking the human resource information systems for various types of data you can get a detailed look at numerous different types of information including turnover rate, turnover costs, new hire costs, the average cost of benefits, and even the return on investment of specific employees. The data human resource information systems provide to you allow you to see which areas of your company are costing you too much money and which ones are worth your time. Using HR metrics from human resource information systems, you can create short and long term strategies for improving each aspect of your company's inner workings.
  • Human resource information systems
  • Human resource information systems can do a lot for a company. From streamlining their HR department to simplifying numerous aspects of employee benefit management, human resource information systems are utilized by thousands of businesses of all sizes.
  • ...1 more annotation...
  • And although many businesses moving into the mid-sized to large marketplace look at human resource information systems as an expense, the truth is that they are actually an investment.
  • cbespinel on 24 Nov 12
     
    This sounds like a great tool to have, monitoring, analyzing and improving is much easier with the help of HRIS. Determining which departments within a specific organization are not performing well and which ones need a different strategy is very beneficial, as future managers and owners it is important to see the importance of these systems. 
  • Nicole Spencer on 01 Dec 12
     
    The following article mainly focuses on Human Resources Information Systems, HRIS for businesses in particular the article focuses on companies utilizing such IT systems. For instance, since different companies utilize different requirements for their employees customizing such HRIS's will benefit financially and timely; Companies will spend less time working on such types of data if in their requirements they customize their HRISs to produce such data required.    
  • Xue Yan on 02 Dec 12
     
    The article believes that Human Resource Management System can boost business bottom line in several ways. It is an investment to most of the companies, instead of an expense. The system includes HR metrics, which helps the manager get a deeper look at his/her own company by tracking different data from the system. Another is that the system improves the working effectiveness of the HR department. The Human Resource system not only benefits the corporate HR department, but also benefits the non-HR employees by allowing them log in to the system and get some information about the company. Last but not least, the article emphasizes that the system can help boost corporate profits.
1More

POS System Pay Off - 0 views

www.baselinemag.com/...POS-System-Pay-Off POS hospitality
shared by Katie Gallagher on 09 Jun 13 - No Cached
  • Katie Gallagher on 09 Jun 13
     
    Point of sales systems have been increasing popular in all retail and service industries. POS systems help companies integrate their accounting systems, track inventory, cut operating costs and more, while keeping all their company information in one place. Having a dated system in place could potentially cause frustration with the stores customers. Having an older system or cash register in place could cause long lines and inaccurate register transactions like it did for Golden Spoon Frozen Yogurt. Before using a POS system it would take even the most experienced worker 2 minutes or more to process a credit card, now it take 20 seconds. This keeps the lines shorter and the customers happy. There are issues that still arise from POS systems, for example security. One retail store based out of New York City had issues with people hacking into their DSL routers and accessing 3 months of credit card information. This company didn't seem to have any real security in place as far as accessing the system, as all employees used the same password to log in. The company used password policies and tougher procedures with credit cards to beef up security. Another company, also based out of NYC, has seen a faster and easier way to control inventory through the use to POS systems. This system can tell the managers what needs to be repurchased if an item is popular, or what's still sitting on the shelves and not being sold. This helps controls losses at the end of the season with less merchandise needed to be sold at discounted prices. Whether it's a hotel, retail store, or restaurant, POS systems help organize a company's most important and valuable information.
7More

The Value of Energy Efficiency to Your Guests and Your Bottom Line - 0 views

lhonline.com/...operations_EPA_technology_1119
shared by Allen Lok on 06 Feb 13 - No Cached
  • half of respondents said they would spend more money to stay at an eco-friendly accommodation. However, 60% of these same travelers said they rarely felt informed about whether hotels are actually eco-friendly.
  • With approximately 80% of hotel utility costs coming from electricity, natural gas, and steam consumption, implementing energy management strategies can directly impact your bottom line.
  • improving energy efficiency doesn’t necessarily require significant capital investments.
  • ...3 more annotations...
  • As a first step, hoteliers should use Portfolio Manager, a free, web-based tool that allows you to measure and track your hotel’s energy consumption over time—all while controlling for changes in operating parameters and local weather.
  • achieve significant cost savings and recognition
  • ou can also promote your efforts to enhance your image and reputation to an increasingly environmentally conscious consumer base
  • Allen Lok on 06 Feb 13
     
    With so much emphasis this week on the negative environmental impact of computers, I found an article that points hoteliers in a direction on how being green can improve your bottom line. The idea is quite simple; you implement energy or resource saving methods, you pay less utilities. Customers recognize that you are being eco-friendly and are more loyal to your brand. Over time your revenue goes up, there are less expenses and thus impacting your net profits in a positive manner. Then you get to repeat the whole process with newer technology again with the increased profits. Sounds easy right...? So what things should you implement? One idea was Portfolio Manager web tool that tracks all of your hotels energy consumption all while taking in consideration of operational and local weather factors. This is one piece of the solution of on going concerns of environmental destruction taking place industry wide. If everyone contributed in some small way, hopefully we can see a large impact.
8More

Emerging Technology Applied to the Modern Day: A Hospitality World with a Hotel App | A... - 0 views

aptito.com/...itality-world-with-a-hotel-app Hotel App iPad Menu Waiting Line Check-in
shared by YU CHEN on 30 Oct 12 - No Cached
  • you may very well be handed a flashy iPad tablet upon your arrival and check-in to use as your hospitality control panel, complete with an iPad menu that’s loaded with a caveat of features, and that’s able to streamline your experience via imbedded hotel app by directly communicating with hotel staff to facilitate a more enjoyable stay.
  • vehicle
  • surrounding
  • ...3 more annotations...
  • room service
  • Do not disturb
  • checkout and pay
  • Jianyi Wang on 30 Oct 12
     
    Technology is changing our lives and experience. This article is a detailed description of how your lodging experience will be if you stay in a hotel with flashy iPad tablet.You can talk to the staff about your needs in basically all the services including room service, consulting and housekeeping. It will save your time on checkout by providing iPad POS to the tablet.People will get an unforgettable experience because they do not need to wait in line which may take a long time.
  • YU CHEN on 28 Nov 12
     
    The article introduces a new approach to experience a technologilized hotel stay. Having a iPad in hand with the app designed for the hotel, guest is able to check-in/out, order room service, order cab, change the room status, call housekeeping, find surrounding spots, and more. There is not need to wait in lone line or be hold on a phone call.
6More

Technology: Accountancy systems for hotels and restaurants - 3/13/2006 - Caterer and Ho... - 1 views

www.caterersearch.com/...for-hotels-and-restaurants.htm
shared by anonymous on 18 Oct 12 - No Cached
  • The best course of action for smaller hotels and restaurants at present is to use generic accounting software for small businesses, populated with data from other specialist software packages designed for their specific sector. Hotels may find themselves using reservation data from property management systems, for example, while restaurants will want to use data from food and beverage control software packages to feed their accounting software.
  • It took hours and hours. On Sunday morning it now takes me half an hour.”
  • The best course of action for smaller hotels and restaurants at present is to use generic accounting software for small businesses, populated with data from other specialist software packages designed for their specific sector. Hotels may find themselves using reservation data from property management systems, for example, while restaurants will want to use data from food and beverage control software packages to feed their accounting software.
  • ...1 more annotation...
  • Restaurants need an accounting system that addresses issues like excess wastage on different product lines, and consumption of different products, rather than mere stock control. In hotels, accounting systems need to cope with everything from varying room rates, different ways of charging for phone calls, customer discounts, loyalty programmes and everything in between.
  • Minghui Zheng on 18 Oct 12
     
    Accountancy system is the necessary for both restaurants and hotels. Restaurants need an accounting system that addresses issues like excess wastage on different product lines, and consumption of different products, rather than mere stock control. In hotels, accounting systems need to cope with everything from varying room rates, different ways of charging for phone calls, customer discounts, loyalty programs and everything in between. Accounting system has following features. First, accounting system can back up data quickly and easily. Second, it has comprehensive reporting capabilities, which enable you to monitor ongoing trends within your business. Third, it is easy to use. The last one is automation. You should be able to automate common tasks such as producing invoices and running regular custom reports.
  • anonymous on 20 Oct 12
     
    The accounting systems are really different in restaurant and hospitality. but all of them are make work more and more easier and efficiency. In restaurant, the accounting system contain different product lines, the consumption of different products and stock control. In hotels, accounting system should contain varying room rates, defferent ways of charging for phone calls, customer discounts, loyalty programmes and so on. If the accounting system software is fit for your hotel or restaurant, it will save not only time but labor cost.
2More

Seven Mobile Marketing Opportunities For The Travel Industry - 0 views

www.forbes.com/...2
shared by acarter001 on 15 Feb 17 - No Cached
  • 3. Enable location-based services and information. A 2014 Ipsos study commissioned by Google showed that 88% of people make local searches on smartphones, while 61% want mobile search results customized to their immediate location. Location-specific offers, driving directions and maps, and localized search results all play a role here. For example, if a person searches “Olive Garden” on mobile, chances are excellent that they are looking for a local restaurant. The brand can win more sales when it ensures that its local stores are in the mobile search results. The quickest way to do this is to buy search terms including location, i.e. “Olive Garden Birmingham AL.” Over the long run, you can boost your local SEO by claiming each location in Google and Bing, and then driving citations and ratings from users. 4. Help people avoid lines. Mobile check-in helps hotels, airlines and car services improve guest satisfaction. The Center for Generational Kinetics conducted a study that found that 40% of millennials prefer purely online customer service, supporting the overall trend that they prefer self-service experiences offered via mobile instead of in person. I recently had a four-day hotel experience in which I checked in, checked out, made requests and ordered room service, all via mobile and without speaking to anyone. It was simply an experiment for me, but self-service is the preferred way of doing business for many. 5. Offer local insight and options. Innovative travel companies now replicate concierge services through their apps. Hotel and airline apps sometimes offer local area guides and activity booking tools. These tools make travel experiences richer and boost loyalty. For example, my team and I recently stayed in a hotel in Philadelphia. We arrived after 10 p.m. and wanted a good nearby restaurant that was serving at that hour. After a few clicks, we had a reservation and walking directions.
  • acarter001 on 15 Feb 17
     
    It is important that the travel industry pays attention to the opportunities available to them with e-marketing. They are able to reach customers in ways that were not available previously. This technology allows hotels to offer their customers automated check-in, order automatic check in online, and even give their guests concierge services. It is also possible to suggest items and offer specials based on their location. These tools turn customer's phones into marketing devices that can really drive revenue.
1More

Vanished at Sea: Baffling Cruise Ship Missing Persons Cases - ABC News - 0 views

abcnews.go.com/...story
shared by angelamenoher on 02 Apr 12 - No Cached
  • angelamenoher on 02 Apr 12
     
    In class you mentioned the high surveillance and passenger monitoring on cruise ships including the alerts of children going into non parental rooms. I found this intriguing because there are always a slew of people in the media that had the misfortune of going missing while on a cruise. In the last two years 41 people have gone missing and this does not include the Costa Concordia capsizing numbers. While the camera's might be rolling and the identification cards can track if passengers left the boat or stayed on I still wonder what the cruise lines do to cover up crimes. In Hospitality Law we learned that wherever the next docking country is that is where the crime that occurred on the ship will be investigated by. Most of these Caribbean Islands do not want to deal with missing persons or rape that occurred on a cruise ship so the cases get swept away. So despite the fact that cameras are supposedly on for safety here is an article with some interesting cases of missing people from cruise lines. I think a better technology would be to have the RFID enabled wristbands worn by all cruise ship passengers so that they can be located at anytime. This should be mandatory but disguise the tracking part by selling the fact that the wristband allows the passengers to make purchases with it.  Royal Caribbean Oasis of the Seas has this but it is voluntary and mostly requested by families who need to keep tabs on their children. They have only made 1000 wristbands and the article is accessible here : http://www.rfidjournal.com/article/view/7415/1
2More

Tightening cruise ships' security: State of access control solutions onboard passenger ... - 2 views

www.sourcesecurity.com/...co-3108-ga.3204.html cruise ships security passenger solutions hospitality technology
shared by Caroline Hardenbergh on 19 May 12 - No Cached
  • Caroline Hardenbergh on 19 May 12
     
    This article gives an overview of security considerations of a cruise liner. Initially it cites a comparison between cruise security concerns and that of a hotel, which are basically the same, such as secure doors to cabins (rooms), having an exact record of all passengers and onboard staff, as well as having surveillance such as cameras taking constant video recordings. Whereas hotels are mostly open to outside traffic, cruise ships are limited only to those who have purchased passage, are working there, or are conducting business onboard. This has led to boarding procedures which are as stringent and detailed as those conducted when passengers board a commercial airline. Safety concerns for cruise ships have been a forefront concern since the 1985 hijacking of the MS Achille Lauro (See next comment) which led to minimal security standards issued by the International Maritime Organization (IMO). The tragic events of 9/11 compelled US issuance of an International Ship and Port Facility Security (ISPS) to strengthen security protocols. This includes requirements that any "ship over 500 tons…not (be) allowed into the United States unless their last ports of call conformed to ISPS code." The ISPS code, however, involves minimal adjustment for cruise lines currently in compliance with IMO rules. Newer ships are being constructed to include the infrastructure for video fibre optics and metal detection equipment. State of the art equipment will have crew member's photo and data available to be checked with each swipe of their ID card. Biometric fingerprint detection equipment is another safety layer that is available, but is not currently in use, although it will certainly be put into place promptly if a major incident occurs. The odds of such a major incident are high when considering the volume of cruise passengers in the last decade. Since other commercial ships have witnessed attacks, cruise lines are strongly advised to progressively
  • Caroline Hardenbergh on 19 May 12
     
    Additional information regarding the 1985 MS Achillies Lauro hijacking: http://www.britannica.com/blogs/2010/10/remembering-the-achille-lauro-hijacking-picture-of-the-day/
18More

Sceptre Hospitality Resources Names Thing5 LLC Preferred Provider of Call Center Servic... - 0 views

www.marketwatch.com/...all-center-services-2012-05-10
shared by Leann Taylor on 23 May 12 - No Cached
  • Sceptre Hospitality Resources, the hospitality industry's foremost top line revenue enhancement service provider, announced today their "voice services will be powered by Thing5 LLC", the leading provider of telecommunications and reservation services to the hospitality industry
  • They have a long track record of helping hospitality clients achieve consistent sales revenue growth.
  • "Thing5 is a managed telecommunications technology leader built on the strategy of offering comprehensive, Communication-as-a-Service (CaaS) and BPO Solutions for the Hospitality and Travel Industries"
  • ...13 more annotations...
  • Sceptre's Call Center Services' combined offerings will allow clients access to innovative and flexible services. The services cover full Central Reservations Office support, augmentation of In-House staff with overflow and after-hours reservation call support, to PBX operator calls, Click-to-Chat/Call, Email, concierge and loyalty program services.
  • Sceptre Hospitality Resources maximizes revenues for hotels and resorts
  • the company now serves more than 4,000 properties on its reservation platform
  • include MotionNotes, a video messaging platform, SpaLinx, a spa management and appointment booking application, HotelIQ business intelligence, custom internet marketing services and revenue management services.
  • combined offerings will allow clients access to innovative and flexible services.
  • Our technology, combined with our vast agent pool, allows us to offer the type of comprehensive solution that hoteliers need to optimize their voice reservations
  • maximizes revenues for hotels and resorts
  • specializes in electronic distribution, reservations connectivity, channel management, site and search engine optimization, revenue management strategies, reservation call centers and direct booking engines
  • interactive marketing programs, including website design, online advertising campaigns, social media solutions and other guest communication systems.
  • allow hotels to have access to powerful, cost-effective solutions that enable unparalleled control over the voice and online channels.
  • enable access to advanced analytics for all customer voice interactions including central reservations, on-property reservations, front desk and other business lines such as restaurants and spas.
  • offering better security and control
  • sophisticated reporting and intelligent routing tools
  • Ted Rood on 23 May 12
     
    Sceptre Hospitality Resources, one of the hospitality industries leading revenue enhancement service providers recently announced that they will be using voice activated services powered by Thing5 LLC. Their switch over to Thing5 is largely due to the fact that this company has been one of the leading telecommunication providers in the industry. Sceptre is hoping that the quality service Thing5 offers will help them achieve consistant sales revenue growth. Thing5 offers a wide array of services including complete reservation office support, after hours reservation call support, as well as concierge and loyalty program services to guests.  I think that by utilizing the services Thing5 have to offer, Sceptre will continue to be one of the bigger revenue enhancement service providers in the industry. The many features of Thing5 voice activation systems will allow for a better customer service experience. Guests will have full access to reservation services  as well as in-house staff and will also be able to book at any time of day or night with after- hours reservation call support. 
  • Leann Taylor on 24 May 12
     
    Sceptre is a company that provides useful resources to resorts and hotels to optimize performance and service; thus increasing revenues. Thing5 provides users with control over voice and online channels to provide better security and has better reporting tools. The two are among the most reliable and popular in their lines of business and are working together.
2More

Electrical Contractor: Hotel Automation Goes Wireless - 1 views

www.ecmag.com/?fa=article&articleID=13345 technology green solution Business hardware software hotel wireless
shared by Jeremy Fairley on 20 Jan 12 - No Cached
  • “We have wireless and hardwired versions, making it easy for both new construction and retrofitting existing hotels,” Sobieski said. The intelligent thermostats can communicate over a ZigBee wireless network, giving the hotel’s engineering team full control and monitoring of every room in the hotel. “With our EcoCentral remote management platform, shutting down a wing for maintenance is as simple as a mouse click. Built-in alerting also gives them the ability to catch problem HVAC systems before a guest call comes in.”
  • Jeremy Fairley on 20 Jan 12
     
    Article speaks about hotel automation systems by vendors, that allow hotels to reduce energy and utility costs that impact the bottom line. The EPA estimated that in 2004 the hotel industry spent more than $5 billion on energy and that the number was likely to increase. Items such as occupancy based thermostats communicate over wireless networks and allow hotel staff to perform maintenance tasks such as detect issues with in-room HVAC systems before guests call in to report the items. Other systems use energy monitoring systems that allow for the hotel to detect room temperatures. This is significant as those rooms temperature and lighting systems can know whether the occupant is in the room and adjust lighting and temperature settings accordingly. Energy waste in hotels is an issue that affects the bottom line so the potential for ROI is great. Implementation of many of these systems is flexible as many are built on wireless networks that do not require heavy physical installation of wiring. Interested in the groups thoughts on this?
5More

Facility Management ERP software for hospitality management, hotel and Restaurant Manag... - 0 views

www.hcmerp.com/...nagement-erp-software-for.html facility management software hospitality restaurant
shared by Ruoxi Wang on 21 Nov 13 - No Cached
  • Whether you are into hospitality & housekeeping, guarding & security or maintenance & engineering services, you actually put the smile back on customers’ faces. However, this is no easy task. You need to manage major roadblocks like attrition, disconnect between operations and payroll, service continuity, on-time and accurate billing, compliance, etc., which hamper your day-to-day operations and strategic growth. Allow Abaris to transform your business process, to accelerate your success.
  • We cater to different segments in this industry, namely: Hospitality/ Housekeeping Services – Hospitality/ Housekeeping Service Providers can manage all aspects of their business including lead management, sales, operations scheduling and billing, to contract termination. They can benefit from special features such as zone-based deployment to sites, and Rostering to improve employee-wise plans.
  • Security/Guarding Services – Security and Guarding Service Providers can use Abaris ERP on Cloud to mount hurdles specific to their industry, often characterized by unorganized departments spanning multiple sites & customers, and complex processes. Apart from a complete view and integrated management of their business, they can also improve resource deployment and timely billing.
  • ...1 more annotation...
  • Maintenance & Engineering Services – Maintenance and Engineering Service Providers can benefit from the end-to-end process management capabilities of Abaris ERP on Cloud to improve service to customers, maximize resource utilization, reduce downtime disruptions, and issue prompt and accurate bills.
  • Ruoxi Wang on 21 Nov 13
     
    Good facility management of a hotel can make the service indispensable and delight the customers. But it's not a easy work. It is related to almost every department of a hotel. Abaris came up with a facility management solution on cloud. The solution mainly focus on three parts, which are housekeeping service, security services and maintenance & engineering services. With its help, a hotel can change its way to operate the business and ensure integration between operations and back-office departments. As a result, it can provide perfect service to meet customer requirements.
3More

Revel Goes Big With Full Stadium Deployment Of iPad Point-Of-Sale System At ASU | TechC... - 1 views

techcrunch.com/...ad-point-of-sale-system-at-asu stadium ipad system
shared by anonymous on 23 Sep 13 - No Cached
  • Also, the San Francisco-based company says its POS software is about 14 percent faster per transaction than a traditional POS, which means it can process a higher volume of customers more quickly.
  • Revel says it has designed its system to be ideally suited to these kinds of hurry-up periods, increasing the rate of customers served and therefore increasing customer satisfaction and overall sales.
  • anonymous on 23 Sep 13
     
    The company Revel has outfitted the Alabama State University stadium with and iPad-based point-of-sales system. This system is very functional because it does not require and internet connection and it has a faster processor to complete transactions versus the traditional systems. In the stadium setting it can help to move the line faster leading to happier customers who do not have to wait long in line.
6More

Hospitality Technology News | Hotel Software News | StayNTouch - 0 views

stayntouch.com/news hospitality technology news software business solution mobile tech
shared by yoyohad on 29 Sep 14 - No Cached
  •  A 2012 and 2013 finalist for the San Francisco Hotel Council’s Hotel Hero Awards for Innovation  and recipient of AH&LA’s Innovation Technology award last year, Galleria Park Hotel is the latest Commune Hotels & Resorts property to introduce the StayNTouch Mobility Platform.
  • With today’s traveler looking for a more personal, convenient guest experience, Galleria Park Hotel is a step ahead of the curve by providing its guests with the ability to check in and out via their mobile devices (mobile phone or tablet) and receive their room keys via a key dispenser. These options allow the hotel’s guests to experience an expedited arrival process. Guests who choose to take advantage of the service can review reservation details prior to arrival, see available room upgrades and complete their check-in through the PMS-integrated experience.  Checkouts are similarly expedited.  A notification is pushed out to departing guests, allowing them to review bills, request folios via email and request late checkouts.
  • Overlay on top of PMS bringing the front office functionality onto a mobile/tablet in a touch/graphic user experience.
  • ...2 more annotations...
  • Enabling guest pre-engagement and mobile guest services via mobile web, no app needed.  Guests receive an email invite to check-in & out via smart phone or desktop.
  • Via any mobile device (iTouch, tablet, etc.), housekeeping has touch-optimized user interface for full access to rooms-to-clean lists, room status, guest information and ability to update room status after servicing.
  • yoyohad on 29 Sep 14
     
    This new technology is very interesting to see for many travelers. When you arrive at a hotel in the late night, the least thing you want to do is standing in line to wait for check in. Or when there is a flight to catch, you don't want to wait in line to check out either. With this phone/ mobilized app, it's possible to do all the front desk work by yourself, save time and energy, and be more controllable of your own free time. 
6More

The Technology You Need in Today's Meeting Industry | UniFocus - 0 views

www.unifocus.com/...day%E2%80%99s-meeting-industry technology meeting industry
shared by Ruoxi Wang on 07 Nov 13 - No Cached
  • According to "The Economic Significance of Meetings to the U.S. Economy", the first of its kind quantitative research-based analysis on the subject, meetings and conventions support over 1.7 million jobs throughout the U.S. alone. The 1.8 million recorded meetings and conventions held throughout the country in 2011 directly contributed an excess of $106 billion dollars to the Gross Domestic Product with all indicators pointing towards industry growth between 2012 -2020. In essence, meetings mean business…..Big Business!
  • When asked how planners prefer to communicate with their venue partners, the overwhelming response was: electronically (laptops, tablets and smartphones).
  • Planners’ opinions of the technology most important to them for choosing a meeting/event venue in 2013 yielded the following results: High Speed Wi-Fi accessibility Web Conferencing Video Conferencing Although not as important as the above, planners also indicated that the following technologies were also of importance depending on the nature of the meeting/event: Virtual Meeting Environments Portable Audio/Visual Electronic Way-Finding Signage
  • ...2 more annotations...
  • With 83% of meeting planners agreeing that video conferencing is poised to become a must have for venues over the next 2 to 3 years, the question that arises is, “how will meetings/events be evolving in the near future?” Recognizing that the majority of planners do not believe that technological advancements are likely to reduce the need for in-person meetings, if the attitudes of meeting planners’ technological demands persist, and hotels/venues embrace higher technology, they can stay ahead of the curve.
  • It is safe to say that in today’s ever growing International Meeting and Convention Industry, venues that continue to advance their technological assets will continue to enjoy a competitive advantage over those that go without. Yet, those venues that proactively integrate their technologies with their positioning and pricing strategies will be best set to see their competitive advantages continually sustained.
  • Ruoxi Wang on 07 Nov 13
     
    Meeting industry is fast growing industry in nowadays. It can generate a lot of revenues and provide a large amount of job opportunities for the nation. And the trend of this industry is technology based. Meeting planers and suppliers prefer electronically communication. And video conference is becoming more and more popular. It is safe to say that in today' meeting and convention industry, venues that continues to advance their technological assets will continue to enjoy a competitive advantages over those that go without.
10More

Identification Systems: The Importance of Guest Identification Technology - 1 views

www.hotel-industry.co.uk/...identification-systems Hotel Security RFID
shared by Gyujin Chae on 01 Apr 12 - No Cached
  • The hotel industry is a prime target for criminals because of the large number of people in one place
  • The hotel industry is a prime target for criminals because of the large number of people in one place
  • have to conside
  • ...3 more annotations...
  • Hoteliers have to consider investing in the latest advancements in identification technology to ensure the safety of their guests, business and reputation.
  • One of the latest innovations to be launched in the customer security market within the hospitality industry is non-contact Radio Frequency Identification (RFID) technology
  • Radio Frequency Identification is currently at the forefront of hotel security throughout the world
  • Gyujin Chae on 01 Apr 12
     
    After 9/11, hospitality-related businesses, especially airlines, cruise lines, and hotels started putting huge efforts to prevent terrorist attacks, but it has never been easy to do so because of financial matters and guests' privacy. Hotels have been exposed to terrorist attacks since, unlike airlines and cruise lines, it is relatively easy for terrorists to access hotel properties without strict security check. This article suggests hoteliers to invest in the latest technology, such as Radio Frequency Identification (RFID) technology for guests' safety. Within the hospitality industry, non-contact RFID is one of the latest innovations in the customer security market. This new technology allows guests to easily access the hotel and their rooms by putting their room card on a sensor. However, guests can access to only the floors that they are entitled. So this could help hotels increase the level of security. Currently, RFID technology is at the forefront of hotel security throughout the world; and, more and more hoteliers have been interested in this technology for not only cutting down labor expenses but protecting their guests from terrorism. Mostly, this RFID technology still has room for improvement and advancements.
  • ...1 more comment...
  • Ganna Gorbachuk on 02 Apr 12
     
    This is an interesting idea! I believe investing in security will bring a lot of profit because nowadays when everything can happen it is better to use proactive approach then reactive one. Especially I like the idea that people don't have opportunity to get to the wrong floor. It would me much easier to find out identity that way.
  • Melissa Krajewski on 02 Apr 12
     
    What types of improvements do you see in the future of RFID technology?
  • YUNTING CHEN on 03 Apr 12
     
    As i know, RFID has been used in some high class buildings or latest built building in residential areas, residents can only access the floors that they are entitled. This is a great idea that i hope the hotels could widely used it in the future to protect their guests' safety.
7More

The latest POS trends for restaurants - Restobiz - 0 views

www.restobiz.ca/latest-pos-trends-restaurants technology hospitality hotel
shared by dtrak002 on 14 Sep 18 - No Cached
  • The introduction of tablets has been truly disruptive, making it possible for restaurants of any size to afford a POS system.
  • The good news is that a tablet-based solution, in addition to being much less costly than a fixed hardware system, allows for either a stationary or mobile model. This offers much more flexibility to restaurant owners who may want to initially implement the POS with an iPad placed at reception or the counter and maybe another one at the server station.
  • “Dividing a bill used to take my wait staff up to 30 minutes,” says Tony Geer, co-owner of The Ledford House, a fine dining restaurant. “Now it takes them 30 seconds with TouchBistro, and they can pay a lot more attention to their customers.”
  • ...3 more annotations...
  • “When my server crashed on my old POS system, it was going to cost $8,000 to replace and update the system,” says Joe Magoonaugh, owner of The Ogden, a full-service dining room and bar. That’s when he decided to go with a new tablet-based system. “You don’t have to put $10,000 – $20,000 up front for a POS, and it is easy to get up and running.”
  • Some customers can experience “line anxiety” when people are waiting behind them to order, so they may pass over upsell options to place their orders quicker, or because the menus on the wall are confusing and hard to read. With a well-designed kiosk, line anxiety is eliminated, and placing an order is easy.
  • “Our average guest check through the kiosk is nearly two times the average placed with a waiter. Since it is so easy to add items on the kiosk, guests add avocado or bacon, and may also see other options to add to the order that they may not have seen on a paper menu,”
  • dtrak002 on 14 Sep 18
     
    The article discusses the numerous benefits of the self-order kiosk. Before, old iPads were used, but now, restaurants of any size can afford these kinds of devices. The article talks about a restaurant owner who were frustrated with an old POS system, who said that when his POS system crashed it costed him $8,000 to replace and update the system. But with the tablet-based system, you no longer need $10,000-20,000 up front for a POS system. The article also mentions the efficiencies boosted with the tablet-based system. For example dividing a bill used to take 30 minutes, now it takes 30 seconds. Also, some customers experience "line anxiety" when people are waiting in line for them to order, so they sometimes pass on the complex orders in favor of quick ones. But with the self-ordering system, customers are more likely to order complex options such as adding bacon or avocado. The article states that at one restaurant, the average guest check through the kiosk is nearly two times the average placed with a waiter. The restaurant can focus on service and the food, and less on the ordering and its accuracy.
‹ Previous 21 - 40 of 544 Next › Last »
Showing 20▼ items per page