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This article discusses the importance of a hotel being up to date with their PMS system and all the features a PMS system could have. The article states that cloud-based PMSs accessible to hotel staff via Internet through a phone, table or laptop is essential for the future of PMS and will enable the staff to stay up to date in real time. Additionally, a PMS system that is PCI compliant is necessary to protect guest personal information and will allow the hotel to provide better guest services and satisfaction. Another feature listed was to ensure the PMS is integrated with third-party systems such as two-way OTA interfaces and credit card processing platforms. This will help eliminate human error and lessen workload so employees can concentrate on delivering the best guest experience. Also mentioned was the fact that a cloud-based PMS offers security updates that will always be compliant to the latest standards of cyber security. With staff scheduling and revenue management capabilities, PMSs are a much more integral and important part of hotels success than ever before. It is imperative for a hotel to be up to date with their PMS so they don't fall behind their competition.

Hotel wifi connection can be an easy access for identity thieves to stole personal information. Several surveys have show that there are many potential risks to get attacks through hotel internet.  WiFi Hacking Crimes Are Easy to Commit The security of hotel witless networks is a big issue and can be easily attempted by hackers. People may illegally use the internet access by staying in the nearby area of a hotel. Fake access point can also cause consumers in the hotel to lose their personal information such as credit card, banking or other confidential information.  The article also offers some solutions to avoid hackers. 

Reading your article brings us back to some topics that we covered in this weeks reading. The security of hotels is important in that industry, especially when guest give out important information. Like you mentioned for example, credit cards and other confidential information that hotels need and use to process the guests into the systems. It is important that hotels protect their guests by affirming that all systems they use are well protected.

Smart phones and mobile devices are nearly an extension of our technological anatomy. Their overall convenience has made many of us rely on our mobile devices more now than ever. It is this growing symbiotic relationship that is allowing this industry to optimize across all levels. In Saudi Arabia, the hospitality sector grows at nearly 9 percent annually with over 150 hotels expected to open by the end of 2015. Also noted in this article is the impressive market-share of the handset device industry throughout The United Arab Emirates, Saudi Arabia, and Kuwait, which exceed 75 percent. With the rapidly growing hotel and mobile-device industries, it's a match made in marketing and revenue heaven. A large portion of the hospitality industry is fueled by business-travel. Improved devices and wireless-internet capabilities give us the ability to be productive from anywhere at anytime. Nearly two-thirds of travelers tote three or more devices and over 90 percent of them claim WiFi is a necessity when lodging. Between guests traveling on leisure or business, hotels in particular are optimizing revenue opportunities with the help of WiFi. Whether it be using location-based software to alert guests of a nearby offer; turning their device into a point-of-sale; or being able to provide affordable WiFi services to a large corporate event at budget; WiFi can affect business on so many different levels. Affordability in high quality wireless services allows us to connect to both the leisure and business guest and optimize our relationships. Newer 802.11ac networks are more affordable then it's predecessor and provide speeds over twice as fast at a wider range. Being able to provide affordable and reliable wireless networks to customers give them freedom and comfort in being able to use their tools at-a-distance. Each and every relationship is crucial--nearly one-third of all travelers reconsider rebooking after being inconvenienced by their internet experience.

The major hotel chains are influencing legislation and also now requiring employee safety devices (ESDs) to make the workplace safer for employees (i.e. room service attendants or housekeepers) who find themselves alone in guest rooms with ill-intentioned guests. ESDs can also be appropriate for large resorts with beach personnel, activities personnel, or other positions that find themselves in enclosed, or remote areas with less security. Not every hotel has a security department that can constantly monitor cameras and ESDs. Will these devices present more strain on hotel wireless networks? That depends. Hoteliers need to consider whether these devices will be provided by or monitored through their keylock vendor, through their guest room entertainment vendor, or through a wireless provider. Could there be a benefit to an ESD interface with the PMS? I'm not finding an obvious answer. Hotels, varying in room count, are providing ESDs that range from whistles to wireless to BLE or RFID enabled. Hotel owners and management companies have the responsibility to research the most appropriate solution for their hotel without undermining the safety and privacy of their employees and their hotel networks.

In order to meet the expectation of convenience Internet access for customers, Holiday Inn Resort in Goa has upgraded their WIFI system to be more consistant and turned to IDS-NEXT, which can imporve he existing WiFi facility and develop it as a revenue generating avenue. Several advantages of IDS-NEXT could be like reducing external dependencies, cost efficient and additional revenue channel.

The Article talks about new trends coming to the hospitality industry. The trends are service automation, mobile convergence, location based services allowing staff to help guests quicker, connected meeting rooms, mobile apps, and networks.

This article is about the concept of proximity marketing that supports sales and marketing development in business operations. First, the idea of this marketing strategy is to reach out to the right consumers based on mobile techs and GPS techs. Second, the four types of proximity marketing are by components, application, geography, and key players in general. Third, the benefits of proximity marketing are enhanced experiences for the guests. Applicational utilization. Cost-effectiveness on the mobile marketing, then the guest relationship improvement will be one of them to benefiting the company's business growth.

In these days of technology advancement, proximity marketing is one of the best ways for marketing. The only disadvantage is potentially using someone's information without permission. As long as permission is granted, it would be fine.

Proximity marketing is a mode of location based marketing that uses the customers location to their advantage when distributing advertisements for their business. There are several different types of proximity marketing solutions that can and are currently being used by the most popular brands right now. There is wifi proximity marketing, radio frequency identification proximity marketing (RFID), near field communication proximity marketing (NFC), GPS based, beacon based, and QR codes. Using these methods of marketing hold benefits including enhanced customer experience, app utilization, cost effectiveness, and customer relation boost. There is an option for everyone in terms of cost and many industries are using them more and more, inclusive of the hospitality/tourism industry. In my opinion, the previous ways of advertising are becoming obsolete and the market for competition is growing and growing and growing. We all have likely encountered one or more forms of this type of marketing, and we likely will continue to in the future.

This article talks about how hotels can use location based marking to drive business and create customer loyalty. Hotels and restaurants can use proximity marketing and geofencing to get the messages out to customers. Proximity marketing uses Bluetooth technology and WIFI to send messages to a customers mobile phone when they are within a specific proximity to your business. Geofencing creates a virtual "fence" that once the customer is within this area they can be reached on their mobile device. Hotels can use this technology to build customer loyalty by sending special messages to guests when they enter the hotel. These personalized messages can you give a competitive advantage by making the guest feel special and welcome. They can also send messages to guests encouraging them to visit the hotel's restaurant or spa instead of going somewhere else. According to a recent study, customers are willing to give up personal information and privacy in exchange for money saving deals. It is important for hotels and restaurants to take advantage of this new technology to reach the people who are willing and want to be contacted this way.

Hi Dawn This article is great and learning about proximity marketing made me understand it way more now. I think that it could be a good feature to reach out to people that signed up for your program when they get within a certain distance to your property to get them know about current specials. I know if I was part of a loyalty program at a hotel this would make me feel special for sure having them send me a personalized message to my phone upon returning to the property. With the economy where it is at people will willingly give up their personal information to get deals that can save them money for sure. Great post!

This article discusses the importance of having wifi available in hotels. Based on a survey completed by hotels.com, a prominent site for booking travel accomodations, travelers highly base their hotel decision on whether wifi is available and if its free to guests. The internet is an important part of traveling, whether it's used for business, researching local attractions or connecting with family and friends. I agree that wifi should be offered for free to hotel guests, perhaps provide a passcode for it to be used; however, from a manager's point of view, I understand why they charge. Guests will pay whatever it takes to get connected which in turn results in revenue for the hotel.

This article from HotelTechReport.com focuses on 8 software and tech related trends in the hospitality industry. Software as a Service (SaaS), Application Programmable Interfaces (API), Online Travel Agencies (OTA), and WiFi6 are some of the featured technologies whose impact on competition, innovation, security, and revenue growth are explored. The article begins by acknowledging that despite a great deal of technological innovation in the past decade, there is a great deal of unrealized potential when it comes to more effectively leveraging technology and data to improve efficiency, increase revenue, and remain competitive in the industry.

We can learn from this article that guests had some problems using WiFi service during their stay in the hotels. These problems include signal stability, speed of the Internet, how to save their wi-fi payment and the download limitations in the hotel. As we will pursue our career in hospitality industry, it is important for us to identify these problems in the hotel we work. On the other hand, the engineering department and managers should pay attention to upgrade the internet system to ensure that our guests get considerable internet service.

This article discusses the push that is happening for hotels to "go green" and "tech-friendly". Travelers have more of a preference for eco-friendly/tech friendly hotels when booking. For example, guests now prefer wifi more than complimentary breakfast. Another example that guests are searching for sustainability usage was important to them. In a survey done one in five woule stay in a boutique hotel if it used renewable energy sources. The article examines the desires for guests and their preferences for hotels and how hotels can adjust to this change. To meet these demands, hotels can address what are easy fixes such minimizing wasted heat or light. Another way hotels can hop on in this movement is by investing in systems that are eco-friendly such as waste heat-recovery systems. Investing in energy solutions will meet customer demands and help save the environment.

This article is short and to the point. It reflects the unattended POS and e-menu discussions from blackboard. The company ResortSuite, has created a new tablet-based food and beverage ordering app on what is called their TabletSide POS. This device provides guests the tools they need exactly when they need them. The POS synchronizes real-time with the full ResortSuite food and beverage modules for up-to-date menu and guest information and even has an offline mode if WiFi were to lose connection!

Hotels compete with others by providing excellent service which has been defined as giving outstanding technology. It means technology innovation has become one of the most important strategies to attract customers. WiFi has become one critical success factor in hospitality industry. Besides, people tend to interact and shop more through social media. Research shows that Facebook usage is up 40% since last year. 2.5 billion photos are uploaded to @Facebook each month. It's estimated that there will be 76.9 billion apps to download in 2014. And customers are predicted to spend $35 billion on apps in 2014. According to high demand of iPhone and iPad, some hotels set up iPad in concierge to assist guest with further information and iPad in rooms to help guests to control room temperature, light and TV. As going green has shaping a big trend for hotels, LED light and PlugOut Gym attract hotelier's attention to catch up with. Thus, technology is not only a way to give convenience to guests but also a way to ease management team.

" Quadriga's new Personal Media Network™ has been awarded the prestigious Equip'Innov Award for the most innovative product in the technology category at this year's Equip' Hotel Industry Conference and Exhibition in Paris."

This article shows us Quadriga's new Personal Media Network, which is one of the most innovative products at this year's Equip' Hotel Industry Conference and Exhibition in Paris. PMN™ is a new technology in in-room entertainment environment. This new technology will help the hotel in developing a 360-degree relationship with guests, before, during and after their stay. PMN integrates various forms of and the various forms of content into a single application to create a unified network of services. PMN bases on flexible building blocks, providing a new platform for hotel. With PMN, guests can access and shift content subscriptions from their own mobile device to in-room television for play. Everything from videos, movies, etc. can be get anywhere via hotel Wi-Fi on any device at any time. There are also PMN, FTG can be used in WIFI area. It makes hotels has more opportunities to increase revenue from meetings and event communication. This new technology creates differentiation in marketplace, and meets guests' demanding of WIFI and devices. Quadriga is the single partner to the global hospitality industry, integrating TV and Mobile communications platforms, Internet, Network. The company aims to create the latest technologies and meet every customer needs and guest expectations.

This article described the benefits an iPad POS system can offer over a traditional POS system. There are some benefits that I thought were great and can prove to be useful. The remote reporting is great for owners so they can check in without having to actually be there. The system does update periodically throughout the night so when items are no longer available the system will update this will prevent a lot of confusion for both the sever and the guest. One of the best features is the offline mode that allows the system to work even when the wifi goes down, this will allow service to continue which is crucial for peak hours. The cost of iPad system can also be less because updates are automatic and there no need for additional equipment.

This article highlights the need for hotel guests to be weary of the fact that the use of a hotel's Wi-Fi is not always secure. With more hotels opening up for guests to use their rooms and spaces as work offices, the FBI has stated that with the limited cyber security that hotel Wi-Fi has, it is possible for hackers to create fake Wi-Fi networks and steal or damage guest data. The article makes it known that it is much safer to use the network at home, that that at a hotel.

Hi everyone, I found this article to be quite informative and thought it would be worth sharing.