McDonald's Big Mac ATM | PYMNTS.com - 1 views
www.pymnts.com/...mcdonalds-big-mac-atm
Hospitality Technology Software Hardware App Mobile POS Self-Service Twitter Marketing Cross-Platform Promotion Millenial
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Between 11 a.m. and 2 p.m., the Big Mac ATM will dispense two new sizes of burger
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We’re still pretty far from robot chefs, and restaurants still need human staff to cook and serve the food (not to mention they’re needed to maintain the machines).
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77 percent of North American customers ages 18 to 34 want or expect mobile ordering at fast-food restaurants
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it allows McDonald’s to get its products out there and its tech message across without shelling out big marketing bucks that could be better spent on ramping up its other tech offerings and initiatives
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McDonald's has consistently been "beaten to the punch" by its competitors regarding the use of technology in its restaurants, and it has shown in an overall 10.4 decrease in foot traffic from its peak. In a cross-promotional attempt to advertise its new menu offerings while connecting with a younger (i.e. Millenial) market to show off their increased technological offerings (e.g. mobile ordering, digital smart menu boards, self-service ordering kiosks, and even delivery), McDonald's set up a Big Mac vending machine in Boston's Kenmore Square that dispensed burgers in exchange for a video posted to the consumer's twitter account. This multi-facted marketing technique allowed them to deliver their tech-driven message to potentially several hundred new consumers for every burger that was dispensed. This is a highly cost-effective marketing strategy that will allow McDonald's to focus its resources on continued development of the tech solutions that the event is aimed at promoting.