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kesca010

Innovation in event management - a vision of the future - 0 views

  • With video conferencing tools like Zoom and Google Meet quickly becoming part of our daily working lives, speakers have still been able to reach an audience, and conferences have still been able to take place.  
  • One thing is clear for the events industry: it will not entail jumping right back into pre-Covid norms.
  • “Hybrid events are expected to be the norm in the new Covid-19 environment, with a blend of virtual and physical elements, while retaining the ‘live’ aspect that fulfils the need to connect and network,” says Carrie Kwik, Singapore Tourism Board’s (STB) executive director, Europe.”
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  • Therefore, it is critical for our industry to pivot and adapt to new event formats and business models.” 
  • Singapore is well positioned to pioneer these new models.
  • According to Singapore’s Economic Development Board, the city state plays host to 59% of the Asian regional headquarters of multinational tech companies.
  • ttendees could be given an RFID token that blinks red when a person breaches safe social distancing guidelines, while movement tracking could take place via beacon or Bluetooth technology. 
  • For this reason, STB is developing a suite of initiatives to help tourism businesses in Singapore build the capabilities they need to succeed in the digital age.  
  • As digital/virtual becomes a key feature of many events in future, a successful venue may be one that can adapt its physical spaces and technological bandwidth to embrace this feature.” 
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    This article covers how Singapore is one of the leading countries in innovation when it comes to event management. It goes into discussing the new normal and how the Singapore Tourism Board's reacted to it. In addition, there is statement explaining how Singapore's largest venue is now being used as a hybrid broadcast studio. They have taken this time during the pandemic to pilot innovative schemes and use it to not only adapt to the current crisis but also think ahead to the future of events. With that said, COVID-19 has pushed for for a flow of disruptive innovators in the event management industry. This is shown in the hybrid version of events.
martha villamizar

Hotel Technology Conference - 0 views

  • The Questex Hospitality – Hotel Technology Conference brings together CIO’s, CTO’s, General Managers, Information Officers and Operations Managers of hotel properties to discuss how existing and emerging technologies can support and help grow new revenue sources, improve operational efficiencies and enhance customer service standards
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    Recently, on October 2012, The Singapore Tourism board hosted a hotel technology conference to effectively inform to this growing industry how existing and emerging technology could be used. The highlights of the conference were how to understand, control, manage, and create the best guest experience. At this conference, they learned at firsthand how industry peers are implementing new technology in the hospitality and tourism industry. . By using technology effectively will support and help the aspects of growing revenue, improving operational efficiencies, and better customer services.
Yoshihiro Kanno

EasyRMS, an Infor company, partners with Far East Hospitality to improve Revenue and Business Intelligence | hospitalityupgrade.com - 0 views

  • Far East Hospitality’s current hotel portfolio comprises of eight distinctive hotels; Oasia Hotel Singapore, Orchard Parade Hotel, The Elizabeth Hotel, The Quincy Hotel, Landmark Village Hotel, Albert Court Village Hotel, Changi Village Hotel and the latest addition, East Village Hotel. All the eight hotels are now equipped with the EzRMS™ Product Suite.
  •  EzRMS™ has also helped the hotels’ sales teams in evaluating good selling opportunities for group business by using the Ez-QUOTE™ module to assess the viability of particular groups across our chain of hotels. In addition to this, they are able to access a myriad of detailed reports on historical and on-the-books production of Preferred Accounts and Market Segmentation.
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    EzRMS is expanding its reach to Singapore, which has been significantly growing in the hospitality industry.  I always had a feeling that countries in Asia were being late in adopting technology to revenue management practice.  As more hospitality tech companies in western countries go into the Asian market, it is expected that the usage of RMS will become more ubiquitous.
salmanalabiooani

Innoviti Introduces Cloud Payment Reconciliation Technology for Restaurants | Hospitality Technology - 0 views

  •  Innoviti Payment Solutions announced that after successful pilots, it will now start extending its newly introduced cloud-based reconciliation technology to full-service restaurants, that require payments to be collected at a customer's table with automatic reconciliation with the bill.
  • The new technology works in a simple way. In a typical restaurant example, the central billing server first uploads every new bill generated to Innoviti's cloud-based integration server. Thus, the Innoviti Integration Server maintains an updated real time list of all pending bills that are yet to be paid. When a patron calls for his check, the waiter assigned to the relevant table simply uses the table's id to 'pull' the correct pending bill from cloud-based integration server on to the portable POS terminal in his hand. Once payment is completed on POS terminal, it generates an on-spot charge slip and updates back the necessary payment details against the specific pending bill on cloud server and then onwards to the restaurant billing server which initiated the bill.
  • Across India, Innoviti processes over US$ 6.5Bn of payments annually from over 1000+ cities, with a throughput per point of acceptance of 7000$, 2X of India's average (as per RBI data). Innoviti's payment solutions help merchants, banks and brands influence commercial transactions happening in offline commerce more efficiently than possible otherwise, through unconventional use of payment terminals.
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  • Innoviti is backed by marquee investors including Bessemer Venture Partners, USA, SBI Venture Capital, Singapore and Catamaran, India
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    Innoviti Payment Solutions announced that it will start extending its cloud-based reconciliation technology to full-service restaurants, that need payments to be collected at a customer's table with automatic reconciliation with the bill. Innoviti processes over US$ 6.5Bn of payments annually from over 1000+ cities in India and is backed by major financial investers like Catamaran, India, Bessemer Venture Partners, USA, and SBI Venture Capital, Singapore.
armanyleblanc767

Disruptors in the hotel industry | Colliers - 2 views

  • Underpinning this is an intermeshing of technology development, shifts in demographics, and globalisation which has also brought about rapid urbanisation
  • This in turn has led to a change consumers’ expectations and needs
  • Although disruptions are commonly perceived by incumbent players as threats to their businesses, disruptors could also be sources of significant opportunities for incumbent players to create newer and better services as well as experiences for their guests, hence entrenching themselves even more within the industry. 
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  • In addition, whilst this may well serve high volume and ‘business’ hotels,
  • consumers’ increasing desire for personalised experiences is expected to continue for years to come.
  • use of biometric technology such as the facial recognition technology to speed up guests’ check‐in time and thereby improve the customer experience, make processes more efficient and enhance security.
  • By eliminating the process of performing manual checks on travel documents, the amount of check‐in time is expected to be reduced by up to 70%.
  • its use in luxury hotels, where the personal touch matters, may well have to be adapted to ensure it is seamless and less impersonal.
  • use of hotel robots may yield operational and cost efficiencies to hotels, it is however critical that a balanced approach is adopted by hoteliers to ensure that automation does not supplant quality service hence alienating hotel guests as a consequence
  • Voice assistants ‐ such as Amazon Alexa, Siri and Google Assistant – are one of the fastest growing technological fields today, becoming commonplace as a feature of the internet of things
  • According to Hospitality Technology’s 2019 Lodging Technology Study, nearly eight in 10 respondents named voice‐enabled technology as the top choice when asked to identify technology that has the most potential in the near‐future, and 62% of the respondents listed voice technology as a transformative technology that makes an impact.
  • voice assistants could potentially be used by hotels to gather actionable insights and feedback
  • the data gathered can be analysed and utilised to enhance the hotel offerings
  • Separately, hotels could potentially streamline operations processes and thereby improve operational efficiency and achieve cost‐savings through automating some of the daily hotel operations via the voice assistant.
  • The use of robots within the hotel industry is a form of automation that is becoming more prevalent as hotel chains and individual hotels have become increasingly cognizant that the concept of automation and self‐service is playing an increasingly vital role in the customer experience
  • pop‐up hotels have the agility of providing on‐demand accommodation in locations that traditional hotels could not and/or travelers would not necessarily have access or ease of access to alongside customisable accommodation settings, thereby delivering an entire bespoke guest experience.
  • New technologies, online platforms and markets are seen manifesting in new initiatives of all sorts ranging from metasearch engines evolving into one‐stop reservation options, chatbots, and robots providing butler services to alternative accommodation options. 
  • In Asia, Singapore had its first shipping container hotel in operation in January 2020. Targeting millennials as its primary consumers who are more adventurous and looking for an experience
  • Key players of the pop‐up space are predominantly boutique groups although major brands such as Marriot and Accor have started to experiment with pop‐ups
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  • it is imperative that hotels recognise and make it a top priority to address these privacy concerns and adhere to the applicable regulations concurrent to ensuring the quality of the stored data and system
  • Check‐in and check‐out services; provision of tourist information; butler service to deliver amenities such as towels; transport luggage; and meal deliveries.  
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    This article discusses some of the technological disruptors in the hospitality industry and provides a couple examples specific to hotels. Some of these examples include pop-up hotels, facial recognition, and robots. The article provides a couple reasons why each of these innovative technologies could be beneficial or negative for hotels. Overall, the article provides some good insight into the future of technology in hotels.
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    This article covered various disruptors in the hotel industry from the check in process down to automation & self service for guests. Implementing facial recognition to speed up check ins for guest, using voice assistants to substitute daily hotel operations, & using robots for automation are all things that can become more prevalant amongst the hotel industry as it may seem more cost efficient.
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    Every year, technological advances are made in each industry, including the hospitality industry. These advances are often seen as threats according to this article, however, they might also pose as great opportunities for the industry and its stakeholders. The article highlights some of the major disruptors in the hospitality industry. Trends such as facial recognition and robots were among those mentioned. I found that both of these trends have negative and positive aspects to them. Facial recognition would reduce the time spent checking in significantly, however guests would still be concerned with the storage of their personal data. Additionally in regards to robots, they aid in operational efficiency in check in and check out services also but they could possibly omit the human touch factor of certain roles that guests appreciate.
Jennifer Beatriz Hernandez

Bay Hotel Singapore Launches Mobile Check-In Service - 2 views

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    The Bay Hotel in Singapore has launched a new mobile phone check-in and checkout service. The new technology named QIKINN, and provided by UbiQ Global Solutions, enables guest communications via SMS and browser before they even arrive at the hotel.
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    It is true that this new technology can improve work processes and operation flows, empowering and enabling us to offer even better levels of service and value to the guests.
Cecilia Lucas

New airport tech could shrink security checks to 5 seconds -- Government Computer News - 0 views

  • new contraption June 7 that could get you through an airport security line in five seconds
  • Instead, airline travelers would pass through one of three 21-foot tunnels based on the passengers’ status as known travelers, normal travelers or enhanced security travelers
  • TA and the Homeland Security Department have not commented on the cost of collecting and storing millions of travelers’ iris scans. According to IATA, the association is working with the Homeland Security Department on DHS' Checkpoint of Tomorrow program to revamp a tedious and often contentious security process at airports.
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    The International Air Transport Association introduced a new security system at the 67th Annual General Meeting and World Air Transport Summit in Singapore in 2011. This new system would divide travelers in three different categories: known travelers, normal travelers and enhanced security travelers. Each level would have different security procedures and then passengers would pass through different tunnels, one for each category of traveler. For example, if you are a known traveler you would need to pass a iris recognition system which would confirm your identity and you would pass through a tunnel with minimal scanning technology. The scanning procedures get more invasive for normal passengers and even worse for enhanced security travelers.
Jennifer Beatriz Hernandez

At Singapore Airport, iPad-toting team eases fliers' frustrations - 0 views

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    When it comes to airports that stand out in offering a welcoming, helping hand to passengers, Los Angeles, Pittsburgh and some other airports are notable for deploying customer-service representatives trained to be N.I.C.E. - "Neutralize Irritations Customers Experience." This is a great article on how iPads are revolutionizing the travel industry.
Amanda Alvarez

Scoot signs new GDS deal with Amadeus | Travel Daily Asia - 0 views

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    Scoot, a low cost carrier based in Singapore, has signed a distribution agreement with Amadeus. Amadeus, according to their website, is the world's leading supplier of IT solutions that enable success in the travel and tourism industry. Scoot hopes with this partnership that they are able to "…deliver more budget air travel options via [their] network in the region."
mellakygg

Proximity Marketing : Future of Retail? - Centareum - Medium - 0 views

  • Digital is a way of life now.
  • Due to methods like ecommerce, show-rooming and ‘brick-&-click’, the lines between the physical and virtual marketplaces are getting blurred.
  • With omnichannel browsing and buying patterns of consumers, proximity marketing seeks to provide marketing solutions that are relevant as well as personalized.
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  • Techniques such as NFC, geofencing, beacons, social check-ins and retargeting are being used nowadays to achieve the perfect blend of digital marketing and offline purchasing.
  • One of the most important aspect of Proximity Marketing is to provide the right promotions to the customer at the right place and time for the right price. This translates to not just reach, but conversion.
  • The ads must get delivered to the customer when they are near the store and the possibility of the conversion is the highest. Statistics show, ads served in the vicinity of the store tend to get 5x more conversions.
  • The deep analytics of the profile of the most loyal customers and their corresponding buying pattern must be kept in mind.
  • Marketing platforms have a high cost and with the increase in cost and decrease in sales volume, retailers are in dire need of cost cuts.
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    Digital technology has revolutionized our way of life, our very existence. With the prevalence of smart phones, the lines between physical and virtual market places are getting blurred due to e-commerce, show-rooming and brick and click. Typically to find a local business, customers use a smart phone, social recommendations, opt-in push notifications and retargeted ads from websites previously visited. Enter Proximity Marketing: It describes location technologies for attracting customers by direct communication on their smart-phones or Bluetooth or GPS enabled devices. It provides the right promotions at the right place and time for the right price. This not only reaches customers, it converts them. Statistics show, ads served in the vicinity of the store tends to get 5X more conversions. With omnichannel browsing, personalized buying patterns of consumers are used along with techniques such as NFC, geofencing, beacons, social checking and retargeting to capture business. Using this 4R principle, Centaream, the new Proximity Marketing mobile marketing platform will start facilitating business for merchants by October 2018 in the U.S.A, Singapore and India. In my opinion, proximity marketing makes sense and should be a big success.
alhmcr

General OneFile - Document - Firefly chooses Sabre as first global distribution system - 1 views

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    Sabre, a long time leading technological provider for the travel industry has recently partnered with the Southeast Asian regional carrier Firefly. This allows for expansion to destinations such as Malaysia, Southern Thailand, Singapore, and Indonesia.
Alejandra Kravets

11 new hotel wonders - CNN.com - 0 views

  • The 11 hotels on our list all opened within the last four years, and each is an example of awe-inspiring design in its own right.
  • Yas Viceroy Hotel (Abu Dhabi) This 499-room hotel was the first to be built straddling a Formula 1 racetrack
  • The structure consists of a pair of 12-story towers joined by a sweeping, 700-foot curvilinear skin of glass and steel -- actually 5,800 pivoting, diamond-shaped glass panels that reflect the sky by day and are illuminated up by an LED system at night.
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    This article emphasizes the importance of building structure in 11 Hotels around the world. How customers are attracted and willing to pay to stay in this unique hotels based on their inspiring architecture. Seven out of the 11 hotels are under $200 a night! The famous Marina Bay Sands in Singapore just opened in 2010, this trio of 55-story towers consists of 2,561 hotel rooms, plus a casino, museum, convention center, waterfront promenade, shops and restaurants. The towers are connected at the top by the cantilevered, two-and-a-half-acre SkyPark, home to gardens, 250 trees, a public observatory and a 492-foot swimming pool -- all perched high in the sky like a fantastical cruise ship forever suspended in midair
Deborah Fromer

Philippines lags behind ASEAN neighbors in competitiveness as a tourist destination | BusinessWorld Online Edition - 0 views

  • THE PHILIPPINES is lagging behind most of its neighbors in Southeast Asia in terms of its competitiveness as a tourism destination, a recent report by the World Economic Forum (WEF) showed, citing insufficiencies especially when it comes to business environment and infrastructure.
  • Based on the Association of Southeast Asian Nations (ASEAN) "Travel and Tourism Competitiveness Report 2012," the Philippines ranks seventh out of the eight ASEAN member countries included in the report.
  • The country
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  • trailed behind Singapore, Malaysia, Thailand, Brunei, Indonesia and Vietnam.
  • In ranking the countries, WEF used three subindices that include several categories.
  • In the second subindex of business environment and infrastructure, the categories are air and ground transport infrastructures; information and communication technology infrastructure; and price competitiveness.
  • The Philippines lagged behind the most in the second subindex.
  • It was, however, offset by the ratings the Philippines got for the other categories in that subindex, which ranged from 2.5 to 2.8.
  • Tourism Secretary Ramon R. Jimenez, Jr. said "the figures are not consistent with the continuous growth (average of 16%) of foreign tourist arrivals." "Be that as it may, we are determined to improve country competitiveness in all aspects," he said in a text message yesterday. -- A. E. Barrameda
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    The World Economic Forum (WEF) has indicated that the Philippines is lagging behind in tourism travel due the lack of business environment and infrastructure. There were four millions visitors in 2011 to the Philippines; but based on a Travel and Tourism Competitiveness Report in 2012, by the Association of Southeast Asian Nations (ASEAN) the Philippines is behind in tourism and one of the reasons is the information and communication infrastructure. It is behind countries like Malaysia and Indonesia ranking very low. The Tourism Secretary Ramon R. Jimenez, Jr. indicated, by text, that the figures don't match the growing tourist arrivals and they will improve their countries' competitiveness in all areas.
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    This is interesting since this country is very familiar with the English language, something Americans prefer when traveling, and the travel by Philippine Americans back to the Philippines is frequent for business purposes, but it seems that helping to build a better communication infrastructure is not on the top of there business agendas.
Joe Cilli

London restaurant claims fame with touch-sensitive tables, colorful menu projectors - 3 views

  • A chic London restaurant and bar called Inamo is making patrons' dining experiences digital by projecting colorful menus and aesthetic patterns onto touch-sensitive tabletops.
    • Dibakar Desouza
       
      Actually, this is a great concept as we all know people eat with their eyes... If they like what they see they will eat it. Great innovation...
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    This article is about touch-screen use in restaurants.
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    Great idea but not new... Sakae Sushi Chain here in Singapore installed flat screen monitors with mouse on each table in their 36 outlets, and that's way before iPad came out. They have upgraded all to iPad now. http://www.ipadforums.net/chinese-dedicated-ipad-forum/46640-excuse-me-menu-please.html
Bing Kwok

Robot wok chains 'good example of innovation' - 0 views

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    Business facing a short supply of workers should increase output through innovation - just like the restaurant which uses robot woks, here in Singapore. Labor shortage is a constant problem that F&B sectors are facing. Through the government arm of SpringSingapore where you can get funding for being innovative in your business. Ruyi Restaurant which showcase their robot wok at their outlet at Resort World Sentosa, The machine cost around S$18,000 or US$14,000. It does make a really good fried rice though.... Here is the Youtube Link: http://www.youtube.com/watch?v=aOj_6b-GfQU
Bing Kwok

No reservations? Technology, ticketing ease the pain - 1 views

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    It's the eternal question every restaurant faces: Which dining room seating policy delivers the most revenue while causing the fewest problems? Reservations are the default choice for many, but some operators are experimenting with alternative methods, including prepaid tickets and an iPad app that takes much of the pain out of a no-reservation policy.
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    OpenTable is a great alternative to book a restaurant reservation. You just need to have all your favorite restaurants to be in their system (Only 4 restaurants are listed in Singapore), or otherwise.. pick up the phone.
jyu003

TravelShark Secures $5 Million in Funding - 0 views

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    TravelShark is the largest online travel network of the world which has more than 12,000 location-based travel websites for destinations and facilitate transactions from more than 100 countries with more than 600 hospitality companies participation in more than 20 different countries. Recently, TravelShark invest $5 million which raised a totall $8 million to date. They providing a new direct online distribution channel for the hospitality industry and they already got impressive revenue growth. Recently, the DLA Holdings company which is a Singapore-based private equity determine to invest the TravelShark and TravelShark announced that it has closed a $5 million round of financing to further accelerate the company's already impressive revenue growth and global sales since its public launch in 2010.
brobb009

Biometric Technology to be Used to Promote Safer Travel | TravelPulse - 3 views

  • The program’s ultimate goal is to create a travel landscape in which travelers won’t need to provide the same information or passport multiple times
  • The two organizations have committed to working together to make “the best use of new and emerging technology and established border management principles” to deliver an improved international passenger experience globally across borders.
  • “Travel and tourism employs one in ten people on the planet today and over the course of the next 20 years we will witness a doubling of the number of travelers and the creation of as many as 100 million jobs around the world,” said Gloria Guevara, president, and CEO, WTTC
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  • Border agencies are dealing with more international passengers than ever before
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    This article explores the a new partnership between the World Travel & Tourism Council (WTTC) and the International Border Management & Technologies Association (IBMATA) to provide a new, faster traveling experience using biometric technology worldwide. This process would potentially eliminate wait times by eliminating frequent use of passports at multiple check points. I believe it could be epic for TSA wait times. The article failed to mention any possible flaws in the security measures for the system. We should expect to hear more after the first pilot program.
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    This is already happening in Singapore and China. Face recognition is all part of how I entered and left South Korea too. Even expats living there could register. Cameras are everywhere in that country and it shows it when you lose a wallet and the next day someone is knocking at your door. The USA could benefit from the "eye in the sky" as it is a better and more efficient way than threatening with the death penalty that hasn't worked ever.
kmill139

Big Brother is watching: Chinese city with 2.6m cameras is world's most heavily surveilled | Cities | The Guardian - 0 views

  • The city’s surveillance system scans facial features of people on the streets from frames of video footage in real time, creating a virtual map of the face. It can then match this information against scanned faces of suspects in a police database. If there is a match that passes a preset threshold, typically 60% or higher, the system immediately notifies officers. Three days later the police captured the man, who eventually admitted that he was the suspect.
  • With 2.58m cameras covering 15.35 million people – equal to one camera for every six residents – Chongqing has more surveillance cameras than any other city in the world for its population, beating even Beijing, Shanghai and tech hub Shenzhen.
    • kmill139
       
      In the near future you will be able to find camera anywhere you go
  • Eight of the 10 most surveilled cities in the analysis are in China. London ranked sixth with 627,707 cameras covering 9 million residents and Atlanta, Georgia, came 10th with 7,800 cameras for 501,178 people.
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  • Many crimes committed in a certain area of Chongqing were committed by non-residents, so facial recognition cameras were seen as a way to combat this.
  • But critics warn such widespread surveillance violates internationally guaranteed rights to privacy. To meet international privacy standards enshrined in the International Covenant on Civil and Political Rights, both collection and use of biometric data should be limited to people found to be involved in wrongdoing, and not broad populations who have no specific link to crime. Individuals should have the right to know what biometric data the government holds on them. China’s automated facial recognition systems violate those standards.
  • “These systems are being developed and implemented without meaningful privacy protections against state surveillance. The depth, breadth and intrusiveness of the Chinese government’s mass surveillance on its citizens may be unprecedented in modern history.”
  • Cities elsewhere may not be too far behind China’s mass surveillance.
  • media access control address of users’ smartphone devices, a request sent when a device is searching for a wifi connection, to track their travel journeys precisely. It was only after the media raised awareness of the project that TfL widely informed its passengers.
  • “With the rise of things like facial recognition, that is why we need new legislation that decides what is in the public’s interest and the legal structure within which they can be used. We shouldn’t drift there by accident.”
  • And part of that is building trust with the community based on good community information, not on Big Brother technology.”
  • Since then, two more Californian cities, Oakland and Berkeley, have also passed bans on all government use of facial recognition technology. Somerville, Massachusetts, passed a similar law this summer.
  • Some people support facial recognition on the basis that technology has always driven change and is a force for good if used responsibly and proportionately.
  • Omanovic argues that live facial recognition fundamentally threatens free societies. “It might start with the monitoring of just a few thousand people but it definitely won’t end there,” says Omanovic. “Authorities need to permanently ban its roll out now before it’s too late.”
  • Singapore has plans to install 100,000 facial-recognition cameras on lampposts, Chicago police have asked for 30,000 more, and Moscow intends to have 174,000 by the end of this year.”
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    Super important and relevant article about how big brother is watching us
llibe010

5 ways AI and robots will affect future travel | Flash Pack - 1 views

  • We accepted driverless trains very easily – London’s DLR, for example, has been trundling around without drivers since 1987. Driverless cars we’ve been more sceptical about, but seem to have made peace with their inevitability (aids for human drivers like lane assist are pretty much standard in every new car). But if either of those concepts blows your mind and/or has you feeling a little uneasy in the pant department, just wait until you board a pilotless aeroplane! That’ll feel completely fine, right? But it will almost certainly happen – it kind of does now, to an extent
  • The Vdara Hotel & Spa in Las Vegas uses two robot ‘butlers’ to deliver room service. This Chinese company claims to have created an AI receptionist. Even hotel mega-giants Hilton experimented with a Watson-powered robot concierge called Connie
  • an omnipresent army of artificially intelligent travel agents who can find the perfect holiday for you, powered by deep learning and a vast collective knowledge of everything travel-related except what it feels like to get sunburnt
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  • recognition, be it facial or cornea or fingerprint, could soon be your way through passport control: it’s already being trialled at Changi airport in Singapore
  • You might have heard of smart cities. Super-connected, intelligently-planned urban conurbations aimed at making life an absolute dream, both now and in the future, through the use of technology
  • And while ‘more planes’ doesn’t sound very environmentally friendly, that AI technology can be used to make all kinds of transport more efficient. Fewer empty planes and trains, less stacking over airports, more intelligent planning of onboard catering (no more fish dishes = less food waste IMO – who eats them?) – it all helps the goal of green tourism
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    The article discusses 5 potential use cases of artificial intelligence with a focus on travel and hospitality. The first example is of driverless vehicles and airplanes and the second speaks of AI receptionists and robot concierges. Other examples include AI-powered travel agents that use deep learning and create customized holiday packages for guests in the future. Biometric recognition as a replacement for passports has also been discussed along with using AI for green tourism. In general, the article highlights the role of AI technologies in improving travel efficiency and sustainability while acknowledging that there are pitfalls and that these technologies still require years of development.
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