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Face of consumerism through e-commerce has radically changed in the last few years. Buying or selling through Internet and online shops depending on websites, has become an ordinary part of consumer life today. Higher expectations, less tolerance, more demanding and choosy customers are becoming more common. 

With the development of society, economy as well as technology, customers are becoming more powerful, they have higher expectations, less tolerance, more demanding. In this situation, high quality and professional E-Commerce is needed in more fields. E-commerce solutions are varied, which provide the buyers, sellers, providers more opportunities to run business activities efficient. Revolutionary changes have occurred in tourism and hospitality industry by E-Commerce. In recently years, more agents and organization make the applying of E-Commerce as one important choice to be outstanding. It owns many valuable advantages. It facilitates agent access to market and minimizes the financial information leakage. It provides any agents chances to connect market all over the world. When travelers arrival the destinations, they need huge information, service, facilities, market cash and so on, which all can be obtained by internet. And also, for Hospitality industry, it develops economies, improves trade competitiveness, expands scope and arena, and facilitates people to have direct access to the marketing destinations. What is more, it monitors, evaluates, creates faster transactions by the flexible web services. Thus all the process can be created, facilitated, and monitored by E-Commerce. Absolutely, there are also many disadvantages in E-Commerce. Some information in it may be incorrect or unnecessary. People give important information via internet, so the security problems can't be avoided at any time. If over population come to the destinations, customers may not satisfy the service or the local nature may be damaged. Hospitality industry has to be thoroughly aware of its problems.

This article tackles what E-commerce is in relation to businesses all of the world in the modern day but especially what is occurring in the hospitality industry. How now a days many people are looking to book travels online and the specificity's they are looking for can be featured through the internet. Through these websites provided by companies bookings could be made directly without a third party making the plans or making payments from customers. What's most interesting about this article is about is how it is self realizing and it also highlights the negatives e-commerce can have with the consumer (i.e. too much information given about a destination). But, it does tie in the end how it is a very positive step forward for all business alike and can create more revenue than before e-commerce existence.

Summary of sustainability trends in the Hotel Industry

This article touches upon why it is so imperative for sustainability practices to be taught in the hospitality industry. It talks about how the next generation to come will not be able to tolerate today's world's insensitivity to the environment. Sustainability has shifted from a want to a must. Many big name hotels, like Marriott, have set high goals to reduce their environmental impact. They have key performance indicators like reducing energy use and the level of CO2 emissions to help aid the Earth's environment. The goal should be to have zero CO2 emissions and zero landfill waste, but this is a goal that will take time to reach. Profits should not be the only thing businesses are interested in. Sustainability should be included in the training process of employees within the business whether they be in customer service, kitchen or marketing...everyone can help save somewhere. Sustainability has become the new management dimension, right along with providing memorable experiences and providing good service. It has been shown that companies who practice sustainability in the workplace have a lower turnover rate because the employees know they are working towards a greater good and are given a sense of purpose.

Beacon-based indoor location technology is driving the future of airport consumer experiences. Mobile applications use these beacons to provide up-to-the-second information to travelers regarding everything from flight data and security checkpoint line length to taxi wait times and baggage tracking. The largest commercial value of these apps and beacons lies in the platforms' ability to integrate with third-party apps and infrastructure from airline carriers and airport retailers. While this integration could potentially drive advertisement revenue for the airports, many of the locations that have begun experimenting with these technologies report that the systems investment pays for itself in increased efficiencies in internal systems, including security checkpoints and taxi queues.

Many restaurants are choosing to go to hand-held POS systems for the many advantages they provide. Perhaps the number one reason to chose a hand-held POS system is time saved. A restaurant can save up to four minutes by placing the order via a hand-held POS system. This leads to more selling opportunities, and greater time with the guest. Information on 86'd items is immediately available, and the system can suggest possible "upsell" options. Order accuracy is increased, because the order is placed right at the table as it is given. Drawbacks include the durability of the unit, considerable start up costs, and complexity of the unit. Many of the durability issues have been addressed, but the units are still pricey. Costs have come down as the technology becomes more widespread. The complexity of the unit still remains an issue, as servers tend to focus more on the unit and placing the order, rather than engaging the guest.

I have seen these work very well at Chick-fil-a recently. They utilize these systems during high traffic times by having two associates out in the drive through line taking orders along with the intercom. By doing this, they are able to take three orders at a time and the line is very minimal. If used correctly, this is a great system to have.

This article stood out to me in a way that teaches us how important the environment play in our society and industry.It can significantly reduce cost and increase revenue within the hospitality industry. It doesn't have to be overwhelmingly difficult transition into a more green and diverse economy, it can be accomplished quite easily. I believe that its important to implement this green practices in order to help the environment and our economy.

I'm curious to know how Shake Shack's experiment is going so far. When I began reading the article, I had my doubts because the system might decrease jobs. As I kept reading, I realized that it's not the case. This innovation is expecting to result in a higher volume of customers, and they need the same number of staff members to assist with the crowds of people coming in and out to create shorter lines. It's smart for the company to test this innovative idea before rolling them out to other locations. If Shake Shack has a backup plan in case of technical issues, then this might just work in their favor. By going cashless, what this means is that customers who want to make a purchase will have to rely on digital kiosks to place an order, with the orders going directly to the kitchen where your food will be prepared. Apparently this is one of the ways the company plans on eliminating "friction" during the entire process.

This article is about the fast casual restaurant chain Vita Mojo and how they have incorporated software that has enabled them to provide a fully customizable meal service to their guests. With over 9 billion possible meal combinations, Vita Mojo uses iPads at their three locations to help customers create a fully customizable meal. The average lunch costs between $6.50 and $9.50 which is on average with most fast casual restaurants in London. Customer's are also able to create their meals based on the nutritional information of each ingredient and offering, and the average meal takes about 3 to 5 minutes to create. This software also enables Vita Mojo to track POS data and aids them with predicting future sales, reducing food waste, and staying on top of trends. Being a restaurant manager myself, I found this incorporation of softwares into the restaurant industry very fascinating. I can see how the POS tracking software would be extremely beneficial in menu planning and managing cost of goods, as well as continuously being able to adapt and stay on top of new dining trends. So much of what makes restaurants successful is the ability to evolve and adapt with consumer needs and expectations. Also, the ability to customize your own meal accompanied with nutritional information seems very appealing from a consumer's point of view. Our generation has become more interested in expressing themselves uniquely and creatively, while also being more health conscious, and Vita Mojo has found away to appeal to both senses. The incorporation of iPad ordering and the minimizing of labor costs has also enabled Vita Mojo to price itself competitively, while offering higher quality ingredients, while also providing their goods in a timely fashion.

A new study done by IBM has discovered that nearly sixty percent of organizations are embracing the General Data Protection Regulation (GDPR), having their sights set on improving privacy, security, and data management. This is a relief to see as this particular subject in the hospitality industry has frequently come up as a major talking point with the developing technologies in the industry; the fact that industry leaders are viewing the GDPR in this manner rather than a compliance issue/restriction is refreshing. Seventy percent of survey responders are disposing data ahead of the deadline for compliance in an attempt to reduce their exposure. IBM did a separate poll that found only twenty percent of US consumers completely trusted organizations to maintain the privacy of their data. Due to this, businesses are using the recent GDPR compliance as a statement to consumers that they're looking to build trust and reliability with customers and drive innovation. However, even with the opportunities at hand, only thirty six percent of responders believed they will be fully compliant by the deadline. To minimize the amount of data an organization is managing, companies are taking measures such as reducing the number of people who have access to personal data or simply cutting down on the amount of data stored. Additionally, studies have found that the primary challenges organizations are facing with the GDPR include finding all the of the personal data stored in their business, ensuring the accuracy of said data, and making sure this data is in compliance in how it is shared or used. Another challenge to the new compliance is that companies are to report data breaches to regulators within 72 hours of the breach, yet IBM has found that only thirty one percent of companies have taken a look at the measures they have in place for incident response to account for this new rule in compliance.

Best way to keep the investors happy is with profitability. Big brands are making it clockwork now using tech that they didn't have before. They aren not leaving it to guess anymore or feel it through with experienced hoteliers. They are relying on tech more and more these days and for good reasons. It does the work and uses figures from all angles to minimize errors in computing. These systems are very useful for budgeting, planning, and scheduling.

These are great points. Companies are willing to put all their eggs in the technology basket. Jobs are lost in this realm of being entirely dependent on technology; however, it is easy to understand why companies have technology making all the calculations. They also are able to refocus their staff and prioritize daily goals.

This press release article talks about how the Global Electronic Recycling Market is segmented on the lines of its type of processed material, type of equipment, source of equipment and regional. I find this interested because after watching the videos from this weeks module, my eyes have been opened to a world I once didn't know about. Computer recycling, electronic recycling or e-waste recycling aren't really recycling. This article is interesting to me because now I have knowledge of what really goes on behind the scenes.

This article talks about how cloud computing can solve many problems for an organization, such as protecting sensitive data and reduced the costs and risks associated with storing it. Some of the advantages include increased security (though many think otherwise), protected data in natural disasters (the cloud provides many back up solutions for data), flexible payment options for storing and protecting data, cost efficiency, creating unique platforms for businesses based on cloud applications, increased mobility of data and operations, increased collaboration capabilities with other employees and sectors of your industry, and increased technical support from cloud professionals.

The article discusses how important choosing the right HRIS for a business. Suggestions on how to choose the most effective one based on other company's responses. Educating employees on security protocols, preparing for the worst and implementing a disaster recovery plan.

This article explains what the software can do and more importantly advises the client to really examine what they nee before purchasing a solution.

Human resources is a very important part of how businesses operate. In today's world, having HR systems in place is a must. But choosing the HR system to fit your need must be well thought out. It is not easy to choose what will be best for your business, but once you find the best option, it will assist in helping your business's success or better integrate your old system to new for maximized profits. A good HR management system allows for a lot of integration of information from your employees, time clock, taxes, monitor applicants,training and development and so much more. This article identifies how a good HR management system can assist your business's success as well as offers insight into ones that may be best suited for your business.

Accor S.A. is a French multinational hospitality company that owns, manages and franchises hotels, resorts and vacation properties. It is the single largest hospitality company in Europe, and the sixth largest worldwide. Accor operates in 100 countries, with more than 4,800 hotels and 280,000 employees worldwide.

Amid the outbreak of the coronavirus (COVID-19) software companies like Hubb and many more are coming up with solutions for bringing people together virtually. These softwares can help in reducing the impact on the event industry and help businesses conduct events when needed.

Unattended POS systems in fast food restaurants like McDonalds can significantly improve their efficiency and remove the pressure from their staff. Restaurants like these are often short staffed. They feel significant impact when they do not have enough staff to support the amount of business that comes through their doors. The cashier often will have to assist in making orders as well, causing a further delay in the line. Adding this and their new drive through initiative, McDonalds will be able to maximize profit, produce more orders in one day and keep their customers waiting minimal amounts of time.

This article focuses on the enhanced technology that fast food chains such as McDonald's are embracing to enhance their service and increase their productivity. An example of this is the self-service kiosks that many McDonald's have installed inside their restaurants. Consumers have adapted well to this technology because data shows that this has increased revenue over time, therefore proving how the unattended POS technology is helping companies be more cost efficient and increase sales.

This article refers to the Residence Inn Panama City implementing VingCard RFID locks in their suites and staff only areas. This technology helps improve the hotel and makes it easier to implement future technologies like apps that can be used as the room key. With Classic RFID, the property's staff-only locations can likewise benefit from the latest in encryption protocols to ensure that only those with authorization can gain access. This form of IT helps make this property more accessibly and up to date with technology.