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kesca010

Southwest Airlines Partners With Sabre, Now Offering Flights on GDS | TravelPulse - 0 views

www.travelpulse.com/...w-offering-flights-on-gds.html

shared by kesca010 on 08 Nov 21 - No Cached
  • Southwest Airlines has partnered with Sabre to provide business travelers and business travel planners with the ability to book Southwest Airlines on one of the leading corporate booking channels in the country, through the use of Sabre’s global distribution system (GDS).
  • we're able to provide the ability for more organizations than ever before to quickly book and modify travel with just a few clicks.
  • those who are used to traveling for business want to do so again, with many desiring more direct input into the travel-planning process, including choosing their own accommodations and airlines. Southwest’s partnership will make the airline more accessible for business travelers.
  • kesca010 on 08 Nov 21
     
    First of all this article shows how Southwest Airlines is partnering with one of the Global Distribution Systems. It goes to mention how the pandemic has not completely eliminated business traveling. In fact, Southwest airlines wants to make it easier for business travelers to plan their trips.
ldevaul

How the travel industry can fight back against cyberthreats | SmartBrief - 1 views

www.smartbrief.com/...ight-back-against-cyberthreats

security malware spam training hospitality COVID-19 hotel travel cyberthreats phishing Technology

shared by ldevaul on 11 Oct 21 - No Cached
  • Travel and hospitality businesses have become lucrative targets in recent years for cybercriminals who have stolen from the industries in attacks that often take more than half a year to identify.
  • In the past three years alone, the hotel industry has faced 13 serious attacks, according to an IntSights study.
  • The travel and leisure sectors suffered a 155.9% year-over-year rise in suspected online fraud attempts worldwide in the second quarter, according to a TransUnion study, compared with a 16.5% increase in overall alleged intrusions.
  • ...21 more annotations...
  • The hotel industry attracts cybercriminals because it handles so many financial transactions in so many countries.
  • The top threat to hotels is phishing, a scam in which hotel guests may receive fake phone calls claiming to be from the front desk. The caller could claim that there is an issue with the credit card on file and that they need to re-verify the payment method. 
  • DarkHotel hacks are another significant threat. These target travelers via hotel Wi-Fi. Digital certificates are sent to guests, like a familiar adobe update, which will retrieve sensitive information. Hotel chains are combating these hacks by suggesting that guests use a virtual private network.
  • Malware (malicious software) is something criminals email employees, under the guise of the attachment or link looking innocent or legitimate. But when the user opens the file or clicks on the link, their system (and more) can be hacked into by the criminal.
  • IT department should routinely update operating systems and back up data and files, and every employee should double-check sources when asked for software administrative permissions. Also, strong firewalls can limit bad traffic and provide security. 
  • Software and hardware can help prevent breaches, but employee training is also an essential part of any hotel’s cybersecurity.
  • In 2018, a Marriott reservation system was hacked. More than 500 million customer records, including credit card information and passport numbers, were stolen. The company said the hack went back four years prior to the discovery and, when it was noticed, the company started using computer and mobile device monitoring software.
  • “Guests can enroll in a service called WebWatcher, which monitors the sites where personal information may be shared and alerts guests if evidence of their personal data is found,”
  • Hotels are not alone in being targeted by cybercriminals: The airline industry has faced serious cyberattacks as well, and many airlines still aren’t equipped to handle them.
  • only around 35% of airlines and 30% of airports are prepared for cyberattacks.
  • "The proliferated effect of the attack on SITA is yet another example of how vulnerable organizations can be solely on the basis of their connections to third-party vendors,"
  • The aviation industry faces dangers such as ransomware and distributed-denial-of-service attacks. Following the SITA attack, HackerOne solutions architect Shlomie Liberow stressed that airlines need to prepare for the worst. 
  • traditional enterprises like airlines have always been an attractive target since few are digital-first businesses, and therefore have relied on legacy software, which is more likely to be out-of-date or have existing vulnerabilities that can be exploited."
  • The airline industry needs to keep third-party vendors in check when it comes to protecting information. Given the high stakes involved, experts suggest that blind trust is not an option. 
  • “You simply cannot know whether your third parties meet your company’s security controls and risk appetite until you’ve completed a full vendor security assessment on them,
  • It’s important to note that the best practice is not a ‘one-and-done’ activity, but through real-time, continuous monitoring.”
  • In 2015, hackers targeted Polish airline LOT’s ground operations system, affecting 1,400 passengers. The hackers made it impossible to create flight plans and flights. It was the first attack of its kind, and it caused concern about cyberattacks one day remotely taking control of planes.
  • To address the threat, the standard advice is to back up and store data in multiple places, including off your physical premises, and have one copy of it be offline
  • Multifactor authentication and long, complicated passwords will take longer to crack. Updating and patching systems regularly helps companies avoid being victimized when a new exploit is discovered.
  • Treating cybersecurity as a companywide concern, not an IT concern, encourages each employee to take ownership of their actions and knowledge and to seek help proactively instead of making an “innocent” mistake that costs the company millions of dollars.
  • Finally, companies should avoid simply throwing money at the problem: Not all cybersecurity solutions work together, which wastes money and increases the risk of a breach.
  • ldevaul on 11 Oct 21
     
    This article discusses ways that the travel industry can combat cyberthreats. The main cyber concern for hotels' is phishing, which is a scam that collects credit card information by pretending to be apart of a hotel's front desk staff. The article mentions that IT departments should do routinely updates to operating systems and back up data and files. Employees should also be trained to help prevent data breaches. The author briefly touched on what to do when your hotel system is hacked and even dives into how the airline industry is still very unequipped to handle cyberattacks and threats. This is a great read to learn how to keep up with best security practices in the hospitality and tourism industry.
rrodr658

How Virtual Reality (VR) can Enrich the Hospitality Industry - 3 views

www.revfine.com/l-reality-hospitality-industry

technology solution travel hospitality

shared by rrodr658 on 28 Mar 21 - No Cached
  • Through this, users can experience a virtual recreation of different aspects of travel, from the flight, to arrival, to some of the key sights.
  • These tours can be made available on hotel websites, allowing guests or potential guests to take a look at their hotel room, or other parts of the hotel, before they book or before they arrive.
  • allowing customers to look for flights, compare hotel prices and book rooms through a virtual reality headset.
  • ...12 more annotations...
  • Within the hospitality industry, VR has become particularly important, because of the amount of information the average customer needs before they will actually book a hotel room. Rather than reading through descriptions, which may or may not be trustworthy, it offers customers the chance to experience things for themselves.
  • Virtual reality is a computer technology, which utilises images, sounds and physical sensations to make users feel as though they are physically present in a virtual world. Virtual reality technology typically makes use of VR headsets and this equipment enables users to look around and immerse themselves in a digital environment.
  • Virtual reality, or VR for short, is one of the biggest emerging technology trends and the business world is gradually coming to terms with the various opportunities it provides. For those in the hospitality industry, virtual reality has particular appeal, because it can digitally transport potential customers to a hotel or travel destination.
  • While many of the applications of modern virtual reality are entertainment-based, businesses are increasingly getting to grips with VR’s potential as a marketing tool, delivering important information to potential customers in a way they can actually experience, and stimulating multiple senses in the process.
  • allows customers to experience a virtual recreation of a room within a hotel, or take a look at one of the nearby attractions. Essentially, this allows the hotel industry to benefit from the type of ‘try before you buy’ marketing
  • Virtual reality hospitality strategies can help to improve the quality of experience provided at almost every stage of the customer journey. Yet, this can be taken to the next level by embracing the metaverse
  • allow customers to experience nearby attractions once they have arrived, adding to the hotel experience itself.
  • is one of the biggest emerging technology trends, and the business world is gradually coming to terms with the various opportunities it provides.
  • Virtual reality is a computer technology, which utilizes images, sounds, and physical sensations to make users feel as though they are physically present in a virtual world. Virtual reality technology typically uses VR headsets, enabling users to look around and immerse themselves in a digital environment.
    • rrodr658
      rrodr658 on 17 Jul 23
       
      VR definition/explanation
  • allows customers to experience a virtual recreation of a room within a hotel, or take a look at one of the nearby attractions. Essentially, this allows the hotel industry to benefit from the type of ‘try before you buy’ marketing
    • rrodr658
      rrodr658 on 17 Jul 23
       
      VR experiential marketing
  • Virtual Travel Experiences
    • rrodr658
      rrodr658 on 17 Jul 23
       
      one of the main reasons how VR is being used in hospitality and tourism. VR travel experiences such as tours.
  • Trainees can improve their housekeeping skills in realistic virtual settings and gain valuable insights through interactions with lifelike avatars. VR allows trainees to learn from mistakes, even serious ones, without the anxiety of real-world effects.
    • rrodr658
      rrodr658 on 17 Jul 23
       
      VR used as a training tool to help staff improve and refine their skills. It allows for virtual simulations to happen and practice possible outcomes.
  • garz14 on 28 Mar 21
     
    Virtual Reality is enhancing the way travelers can decide if they want to book their hotels, by allowing them to take virtual tours of the hotel or experience local attractions via virtual trials, some of these examples include checking out local beaches, even simulated scuba diving. Some of these 36o videos are truly remarkable and I can see how this can encourage guests into booking their trips because it certainly makes me want to try all of these activities.
  • ...2 more comments...
  • khiyara_00 on 20 Sep 21
     
    This article discusses the ways VR is utilized in the hospitality industry. It then goes to explain how potential clients can have virtual visits before actually booking.
  • anonymous on 11 Nov 21
     
    The article is providing examples for the technology of Virtual Reality (VR) and its ability to boost the hospitality Industry. VR has been used more as an entertainment tool but it is now progressively seen as an useful and important marketing tool, as it delivers life like experiences through stimulation of the senses.
  • alomariee98 on 19 Sep 22
     
    Virtual reality is a computer technology, which utilizes images, sounds, and physical sensations to make users feel as though they are physically present in a virtual world. For those in the hospitality industry, virtual reality has particular appeal because it can transport potential customers to a hotel or travel destination. The full potential of virtual reality within the hotel industry is only just being recognized.
  • rrodr658 on 17 Jul 23
     
    This article goes over how VR/AR is currently impacting the hospitality and tourism world. The main reasons for its big impact on the industry and how the technology is being applied. It mentions examples and touches a little bit on the metaverse topic. It also has a separate article that explains further on AR & AI in the hospitality industry.
liz649

How AI is Transforming the Travel Industry | Eastern Peak - 0 views

easternpeak.com/...ases-in-travel-and-hospitality

shared by liz649 on 16 Jul 23 - No Cached
  • perform various administrative tasks and offer excellent customer services
  • ensure an effortless and convenient practice for travelers
  • chatbots
  • ...40 more annotations...
  • chatbots
  • increase their p
  • nd boost customer experience
  • transformed the mode of processing booking searches,
  • providing relevant information
  • two-thirds of respondents find AI chatbots useful when making travel arrangements
  • applying voice assistants that give tremendous advantages to both visitors and hotels
  • voice-based digital devices are usually connected with various hotel facilities
  • quick reception desk requests, automated room control, Internet connection, regional weather forecast, and hands-free calling
  • regulate the physical environment in the room,
  • voice-activated devices extremely beneficial as they enable them to bring down labor costs and ensure perfect services nonstop
  • staff always remains aware of guests’ requests and can reply quickly or text the necessary department
  • provide quick access to travel facilities, and, more importantly, grant a high degree of security for the staff and travelers.
  • ecognizes people in a few seconds by comparing their lips, eyes, ears, and chin with the similar ones available in the database.
  • Baggage key parameters and individual features allow for validating it to a certain passenger, not for a single trip but on other journeys when a person uses their bag
  • 64% of Americans support the idea of utilizing AI-based recognition methods at airports
  • reduced check-in time so that customers do not waste their time in long lines.
  • utilizing machine learning in the travel industry
  • identify individuals by their facial features.
  • 75% of people favor personalization in various forms of modern travel businesses
  • enables them to tailor specific services adjusted to customer preferences
  • Tourism product feedback given by people on different travel review platforms, professional travel blogs, or social media are valuable data sources for travel agencies, hoteliers, restaurant owners, and tourists.
  • it is believed to be true and unbiased as it is usually backed by relevant photos made by travelers during their trips.
  • Text-based comments undergo sentiment analysis that uses Machine Learning algorithms and Natural Language Processing technologies to study person’s opinions and ideas about certain tourism services and products.
  • can transform the obtained information into a competitive advantage.
  • Automated baggage systems at airports testify to the successful AI applications in the travel industry.
  • modernized tracking and handling methods
  • seamless experiences for airlines and their customers through reliable baggage services
  • photo identification to trace baggage for tourists,
  • forecast the amount of bags a particular person may have based on previously obtained travel data.
  • enhance decision-taking and planning, ensure results-driven optimization, and improve scheduling procedures
  • benefit from special airlines apps designed to find the lost baggage or track it when it is still in transit.
  • appreciate the degree of self-service provided by virtual assistants and robots.
  • implemented robotic technologies to speed-up check-in procedures, keep loads of information about their clients, and multitask beyond human capabilities.
  • Robots enhance the guest experience
  • AI-based virtual assistants and robots have become very helpful for international travelers as they have embedded translation software enabling the guests to conduct communication in their native language.
  • tendency played an important role in delivering hygienic and safe services without affecting availability.
  • Daily services performed by hospitality robots may vary from cleaning and baggage carrying to room food delivery.
  • develop cutting-edge travel apps enabling us to forecast flights and travel-related things like hotels
  • serve travelers in terms of finding the cheapest price and providing details on flight costs in the future.
  • liz649 on 16 Jul 23
     
    The article discusses how Artificial Intelligence is transforming the travel industry and in return affecting the hospitality industry. The AI that the article states are chatbots, voice-based digital assistants, facial recognition, personalized recommendations, sentiment analysis, and much more. AI has greatly benefitted the travel industry and made things easier for the traveler.
priscillamuniz

Why You Need A Travel Agent Now More Than Ever - 0 views

www.forbes.com/...travel-agentnow-more-than-ever

travel agent advisor

shared by priscillamuniz on 08 Jul 23 - No Cached
  • There are a ton of reasons to use a travel advisor at any time, but even more today in a chaotic world of uncertainty, cancellations, fast evolving border rules and last-minute changes. But at the end of the day, the best reason of all is because you will have a better trip, and that’s why you travel in the first place. Again, words I wrote years ago here at Forbes still ring true: “They know more than you do, they are better connected, they have access to benefits you can’t get yourself, and they can match and often beat any prices you find. They plan a better trip and then provide a safety net. Having a top travel agent can make you an instant VIP, certainly will save you time and hassle, and quite possibly money.”
  • priscillamuniz on 08 Jul 23
     
    Travel advisors are more important than ever for a successful trip. Such advantages like priceless advise on your destination. The advisor becomes an advocate on your travel and time. This is especially helpful for delayed flights and cancelations. They will make adjustments as these unexpected snags can happen during a trip and most of all, they can save you money.
armanyleblanc767

The difference between CRS and GDS in the hotel industr... | Mews Blog - 0 views

www.mews.com/...difference-between-crs-and-gds

hospitality software tech hotel

shared by armanyleblanc767 on 11 Jul 22 - No Cached
  • The primary function of a GDS is to assist travel agents who are looking for hotels that satisfy certain criteria
  • This technology gives travel professionals a common point of entry to access real-time data about travel reservations.
  • central reservation system, or CRS, is designed for the hospitality sector – and in particular for hotel operations – to manage room availability and rates.
  • ...13 more annotations...
  • Amadeus accounts for roughly forty percent of travel bookings, making it the world's biggest reservation system.
  • Sabre accounts for roughly thirty-five percent of travel bookings, making it the world's second-biggest reservation system.
  • , it is still commonly used by business travel agents to book hotel arrangements.
  • a GDS can link your hotel to business travel planners and travel agent networks. A CRS can connect you to these partners as well, but also to customers themselves through your booking engine,
  • metasearch websites and OTAs. 
  • Undoubtedly, with this technology, you can connect with more distribution channels, streamline your reservations department, sell more rooms and increase your bottom line.
  • a CRS can integrate with on-property systems like your revenue management system and generate reports automatically.
  • a CRS streamlines your booking processes by storing all your reservations in one location
  • These business-to-business systems are used by organisations to keep abreast of information about travel arrangements, like hotel room availability. This allows customers to make bookings on demand
  • Whenever rates are adjusted or bookings are made, the CRS updates your hotel’s rates and availability on each channel appropriately
  • If you use a CRS, your hotel will be more visible on lots of distribution channels. This offers a greater likelihood of increased occupancy and revenue. 
  • without a CRS, you would spend ages updating availability, inputting rates and recording new bookings.
  • A CRS promotes your establishment to a wider market, without you having to do any extra work
  • angelacolas9 on 11 Jul 22
     
    In this article, the difference between CRS and GDS in the hotel industry. These two systems may be similar but cater to different business and different markets.
  • armanyleblanc767 on 30 Jan 23
     
    This article talks about the differences between CRS and GDS, their similarities, and how they both help hotels gain exposure. GDS help inform travel agencies and other organizations about travel arrangements like hotel room availability and flight schedules and prices whereas CRS is designed specifically for the hospitality to manage room availability and rates. According to the article, although these systems are both helpful, it seems more valuable to have both, as CRS in combination. With GDS will help to promote establishments to a greater market through various booking platforms.
jordanskj

A GDS Primer: What is the GDS and Which Travel Agents Need It? - 0 views

hostagencyreviews.com/...what-is-gds

Technology Hotel tech business software travel Hospitality

shared by jordanskj on 14 Sep 19 - No Cached
  • The advantage to travel agents is that the GDS not only can show you many fares from multiple airlines, but it also offers a great depth of information about each flight in one place. The carrier, the times, the costs, the class of the seat, aircraft type and so much more. It’s a smorgasbord of options. So if you’re booking a high volume of tickets, it’s great to have access to every minutiae of information from multiple carriers in one go.
  • In today’s world, the GDSs have a bit of a split personality. There is the old school, traditional GDS commonly called “the green screen.” Then there’s the hip side of the GDSs, which people will call “point and click” or “GUI” (Graphical User Interface). Essentially, it’s a more intuitive and prettier looking version of the GDS.
  • To learn the GDS green screen takes intense training, and to become proficient takes tons of practice and constant use. That means daily use with a mentor (for at least 6 months to a year), not just booking a ticket for a client every few weeks.
  • ...16 more annotations...
  • While new agents can partially navigate the GDS with the GUI interface, the code that comes back still has important information like fare types and rules that the agents really needs to understand. So many agents, in the end, need to learn the green screen (and find it faster) regardless.
  • One of the reasons that most leisure agents don’t need the GDS is because the air will be included in a vacation package by the tour operator, or you can book it with the cruise line and you don’t need to use the GDS.
  • Global Distribution System (GDS) is a travel agent’s motherboard for booking airline tickets and other sorts of travel goodies (like hotel and car)
  • It can be easy to confuse the GDS with a Central Reservation System or Computerized Reservation System (CRS). CRSs are automated inventory-tracking systems that were (originally) owned and run by individual vendors (like airlines, car companies and hotels).
  • GDSs function as an umbrella for many many CRS systems. It’s like a CRS motherboard. (In fact, many vendors outsource their CRS systems to a GDS.)
  • an show you many fares from multiple airlines, but it also offers a great depth of information about each flight in one place. The carrier, the times, the costs, the class of the seat, aircraft type and so much more. It’s a smorgasbord of options. So if you’re bookin
  • If you are a leisure travel agent, there’s a huge whopping huge chance that you don’t need to use a GDS
  • American Airlines created the first CRS system in 1946. And while this helped automate inventory for vendors, travel agents did not have direct access to that inventory. Travel agents would need to call the airline’s booking center, who would then contact one of their CRS operators, then relay the results to the travel agent over the phone (literally, like playing telephone). It took a lot of people power to book a single airline ticket. Travelers booking their own ticket? Forget about it! 
  • There are many GDS options, and each GDS system will has access to their own pool of carriers. The four largest GDSs are: Amadeus, Sabre, Travelport (which is the parent company of Apollo/Galileo and Worldspan).
  • Let me be blunt: unless you’re some kind of prodigy, the GDS green screens are not user friendly. Be afraid, be very afraid.
  • he GUI is the point-and-click version of the GDS. You may have heard of options such as Sabre Red Workspace and TravelPort Smartpoint. So why doesn’t everyone use it? Here’s the problem: At its current stage of development, even GUI users need to understand the language of the green screen.
  • Essentially, the GUI interface isn’t quite there yet . . . and developing this technology is reeeeeally expensive and comes with a lot of growing pain
  • To book in the GDS, you must have an IATA/IATAN accreditation number, in addition to an ARC accreditation number if you’re located in the United States.
  • As a new agent, you can’t get these accreditation numbers because they require a lot of experience. So you come into the industry under a host agency (more on what a host agency is) and use their accreditation number instead.
  • Corporate travel agents book a whole lot of air, so the GDS is pretty much a must for them.
  • If your specialty is around the world tickets or you have a steady stream of clients with multi-stop itineraries, the GDS will be a necessity. 
  • llaff002 on 14 Sep 19
     
    This article looks at GDS and GUI systems and gives a holistic viewpoint of performance, positives and negatives, and what type of agencies can utilize each system. I felt that the more complicated system and its requirements for agency users to have and understanding of coding, made the GUI system more likely to have a higher utilization in the future.
  • mfont039 on 25 Jan 20
     
    The article delves into the importance of GDSs and travel agents along with the controversy surrounding their evolution as airlines are trying to encourage more direct bookings to make more profits and avoid paying commission to travel agents.
  • jordanskj on 12 Sep 22
     
    This article goes into detail about GDS's, the history of GDS's, and if travel agents actually need to use them. The article first explains what a GDS system is, a brief description stating "Global Distribution System (GDS) is a travel agent's motherboard for booking airline tickets and other sorts of travel goodies (like hotel and car)". The article then quickly goes into a brief history of the GDS. GDS was created by America Airlines in 1946, making it easier to check inventory for vendors, though it would still take some time for this technology to reach the travel agents. "Travel agents would need to call the airline's booking center, who would then contact one of their CRS operators, then relay the results to the travel agent over the phone (literally, like playing telephone). It took a lot of people power to book a single airline ticket". We then take a turn, and learn about the usability of a GDS, and that it's quite low. GDS's are not user-friendly, but sadly sometimes a necessity for certain types of travel agents. These types mostly being the ones who book lots of corporate travel arrangements. Lastly, the article discusses if a GDS is right for your business, and if you decide it's not, how to go about booking things without it.
erinkieltyka

Now boarding: Startup airline uses robots to sanitize planes - 0 views

techxplore.com/...p-airline-robots-sanitize.html

shared by erinkieltyka on 16 Sep 22 - No Cached
  • autonomous robots to disinfect aircraft cabins to guard against the spread of COVID-19
  • Avelo said it is the first airline in the U.S. to use the robot manufactured by the Canadian manufacturer Aero HygenX that is designed to use ultraviolet light to sanitize cabins
  • destroys up to 99.9% of harmful pathogens in the air and on the surfaces of aircraft cabins, galleys, lavatories and flight decks. The
  • ...1 more annotation...
  • The robot can be operated remotely by one flight crew member, far faster than manually-operated sanitizing equipment. Bloomberg Businessweek reported that the Aero Hy
  • erinkieltyka on 16 Sep 22
     
    This article discusses how an airport in New Haven, CT uses a Robot to sanitize it's planes. As of March, no other airports were using such technology. The robots get rid of 99.9% of germs, are quicker than a sanitation staff, and are cheaper in the long term. The robot can be control via remote.
naxiang2001

What is a Global Distribution System (GDS)? 2022 Guide for Hotels - 3 views

hoteltechreport.com/gds

GDS Hospitality Hotel Industry

shared by naxiang2001 on 17 Sep 20 - No Cached
  • What is a Global Distribution System (GDS)? 2020 Guide for Hotels
  • The History of the GDS
  • a GDS functions as a middleman between a travel agent and a hotel’s (or airline’s) central reservation system. Travel agents can see real-time rates and inventory for a given hotel via the GDS, though the GDS doesn’t actually hold its own inventory.
  • ...14 more annotations...
  • Besides the time savings, the GDS allows travel agents to tap into reservation systems for a world of travel providers.
  • What are the Most Popular Global Distribution Systems?
  • Did you know you could book a flight, tour operator, car rental or hotel room in real-time via electronic GDS systems since the 1960s? You may be thinking, “hmm… online travel agencies like Expedia and Booking.com aren’t that old, are they?” But years before the OTAs gained prominence, global distribution systems provided real-time access to hotel and flight inventory for travel agent service providers across the world. 
  • The GDS industry has come a long way since the 60s; while Sabre is still a major player, several GDS companies operate today. The major global distribution systems for travel reservations include: Amadeus is the world’s largest GDS, accounting for about 40% of GDS transactions, and it’s especially popular in Europe. Though many of these reservations are for airfare, it’s still a powerful tool for hotels, with over 600,000 hotels connected. Sabre is the second-largest GDS, accounting for about 35% of travel agency bookings. Around 175,000 hotels are connected to Sabre, but its portfolio in North America is larger than its competitors. Travelport GDS  owns systems called Galileo, Worldspan, and Apollo. Travelsky is a state-run GDS in China.
  • Does the GDS still serve a purpose when travelers can easily book directly with the airline or hotel? In many cases, yes, the GDS still delivers value, especially for airlines and corporate travel companies. Airlines still distribute their inventory to OTAs via the GDS, and corporate travel planners continue to use the GDS to find corporate rates.
  • American Airlines was the first company, in partnership with IBM, to implement an electronic reservation system for their reservations agents to use. This new technology, called the Semi-Automated Business Research Environment (SABRE), allowed American Airlines to greatly expand their reservations team beyond the number of people who could huddle around the paper booking files.
  • For hotels, airlines, and the like, the GDS offers massive marketing power.
  • No one GDS can be called the “best” travel service provider, since they all provide similar functionality and have their own unique differences.
  • travel comp
  • With decades of history and an enormous user base of travel agents, using the GDS can be a great way to expand your hotel’s marketing and distribution strategy. But the GDS doesn’t necessarily provide value to every hotel; if you’re wondering how to use the GDS or why to add it as a distribution channel, it’s important to weigh the pros and cons for your individual hotel.
  • No one GDS can be called the “best” travel service provider, since they all provide similar functionality and have their own unique differences.
  • hotels would need to undertake huge marketing efforts in order to be seen by travel agents. The GDS effectively democratized this process, with chain hotels getting the same visibility on the GDS as independent hotels.
  • Today you can book not only airfare and hotels via the GDS, but also rental cars, cruises, rail tickets, and tours.
  • In 2006 the volume of internet reservations exceeded GDS reservations for the first time,
  • lwu014 on 17 Sep 20
     
    This arctic is about what is a global Distribution System, history of the GDS, how does a GDS work and what benefits GDS offer.
  • ...2 more comments...
  • carlatj on 24 May 21
     
    A brief history of the GDS gives us a glimpse of the important this technology which as been around for over 50 yrs. Although it has evolved, the consumer has evolved with it but the basic idea still prevail and still very much in use.
  • anonymous on 29 May 21
     
    This article gives a complete description of what the GDS is and its history. It goes over how the GDS works, the benefits of using it, and whether the GDS has a role in the future of global distribution.
  • cdamo003 on 25 Jan 22
     
    A GDS or Global distribution system can come in handy for many different purposes. Some of these companies such as Expedia and Travelocity are know ones in the United States. It is important to weight pros and cons when deciding who to book with when choosing a hotel or an airlines especially since there are so many options. Depending on how you book especially when bundling with a GDS you could get a great deal.
  • naxiang2001 on 28 Mar 22
     
    This article evaluates the past and current roles of GDS in the travel and tourism industry. It is clear that the GDS has adapted and changed with the times and now is able to do even more than at its initial conception. However, as the article pointed out the all the functions of the GDS it is clear that OTA's ad websites are also able to provide a lot of these same functions. We discussed this week whether the GDS system is still currently a relevant system and most agreed that it is. However, as we look to the future it will be interesting to see what evolutions the GDS has yet to go through and how it will attempt to remain relevant in the ever changing tourism market.
Ting Li

E-Marketing Arts for Tourism seminar being held in Lebanon - 0 views

www.eturbonews.com/...ism-seminar-being-held-lebanon

E-marketing tourism industry

shared by Ting Li on 12 Nov 12 - No Cached
  • Ting Li on 12 Nov 12
     
    With the development of technology in recent years, e-marketing is becoming more and more popular, hundreds of million people come to use the e-marketing to get the information they need and to book hotels or flights everyday, e-marketing is an efficient and effective tool to help customers to look for products and services. It can not only save time, but get more information than the traditional marketing way in a shorter time as well. E-marketing plans contain a variety of policies for short- and long-term demand of the site, which ensures more repeat visitors thereby ensuring an increase in sales. These special techniques are known as "E-Marketing Arts." E-Marketing is not only helpful to the tourism, but also helpful to the hospitality industry. Nowadays, hotels can also use e-marketing to expand its target customers and to do the business in an efficient way.
olaya5

5 Ways To Invest In Travel And Tourism - 0 views

www.investopedia.com/...est-in-travel-and-tourism.aspx

investment travel tourism

shared by olaya5 on 05 Mar 13 - No Cached
  • Online Travel Providers As with many industries, revenue continues to shift to the internet when it comes to providing travel and tourism services.
  • Leading online travel providers include publicly-traded players such as Orbitz, Priceline and Expedia. In particular, Priceline has been highly successful in driving traffic to its website to book flights and bid for cheap, last minute travel deals.
  • Over the past five years, it has seen sales and profits grow around 20% annually. This growth has fully shown through in its stock price, which is up around 1,000% in the past five years.
  • olaya5 on 05 Mar 13
     
    This article talks about five ways to invest in travel and tourism. It specifically mentions the Online Travel Providers. In many industries, including traveling industry, internet continues to generate revenue to the business. Priceline in particular has been increasing profit growth in the last five years offering lower price and online bookings, last minute travel deals and bids.
Paige Wuensch

What else? Air France, Syntec, Egencia, AirPlus, Momondo, RedSpottedHanky | Tnooz - 0 views

www.tnooz.com/...irplus-momondo-redspottedhanky

moblieapps Travel tech

shared by Paige Wuensch on 02 Jun 13 - No Cached
    • Paige Wuensch
      Paige Wuensch on 02 Jun 13
       
      An interesting addition to amenities!
  • Air France has developed free mobile flight alerts in eight languages as well as personalised accounts via its website.
  • enables travellers to store personal information such as seat and meal preferences in a secure area.
  • ...3 more annotations...
  • Travel search site Momondo has launched online city guides which are colour-coded according to the purpose of the travel.
  • The Egencia Business Traveller Survey reveals 59% of corporate travellers want hotels to offer MP3/mobile phone/computer chargers as standard amenities,
  • Once again, Masabi is working behind the scenes to provide the technology to allow passengers to buy tickets, search train times and earn loyalty points
Sophia Yam

Shangri-La Launches Mobile Application for iPhone - 0 views

www.shangri-la.com/...-mobile-application-for-iphone

shared by Sophia Yam on 14 Jun 13 - No Cached
  • new app will not only encompass all the features of the website's functions, but it will now provide easy access and booking for Shangri-La's 72 hotels and resorts at one's fingertips, anywhere in the world.
  • allows guests to search and book real-time reservations at all Shangri-La hotel locations, view all special promotions and receive location-based offers at specific hotels with GPS technology, and manage their Golden Circle loyalty programme membership account efficiently
  •  Explore, book, view and edit room reservations at over 70 Shangri-La, Traders and Kerry hotels and resorts• Join Golden Circle quickly with just a few taps• Check Golden Circle Award Points balance and manage the membership account• Redeem points for complimentary stays plus dining and CHI, The Spa vouchers• Get travel tips, read and share travel stories with Golden Circle members• Integrate with popular social media platforms• Connect to the nearest international toll-free numbers for 24/7 customer support using location-based GPS technology• Retrieve offers and stories at Shangri-La hotels with the built-in QR code scanner
  • ...2 more annotations...
  • Plans are already underway for the second phase of this versatile mobile app that will be launched in the first quarter of 2013 to develop the following additional features that would include more hotel-centric features:• Retrieve room text and voice messages• Set up and cancel a wake-up call• Folio review and express check-out• Make a turndown request• Luggage service request• Individual hotel directory• In-room dining menu and order• Table reservations at different restaurants• Local weather• Airline arrival and departure flight status
  • users who download the app and share their travel stories in "Your Circle" – the segment dedicated to personalised feature contributions within the programme's travel site "Inner Circle" - will have the opportunity to win one of the 20 luxurious vacations, each of which is a three-night stay in an Executive Suite at any Shangri-La hotel or resort of their choice.
  • Sophia Yam on 14 Jun 13
     
    Just last year Shangri-La have launched a mobile application for its diverse guests to make reservation on their smart phone. The application is  available in Ipad and android phone. Guest can view special promotion and their membership points (Golden Circle). Guests can redeem their points to book complimentary nights for their next stay. In addition, the applications will have built in QR code scanner.  Shangri-La plans to add features in the first quarter of 2013, that include room text, voice message, special requests, local weathers and to set up wake up calls. User that download the application can also share stories about their stay in "Your Circle". 
Irina Stepanenko

B4Checkin Earns Editors' Choice Award for Best New Technology at IHMRS 2012 - 0 views

www.hospitalitynet.org/...4058557.html

PMS

shared by Irina Stepanenko on 15 Feb 13 - No Cached
  • Irina Stepanenko on 15 Feb 13
     
    B4Checkin provides 'customized, revenue-maximizing online booking, communication and feedback software systems'. It was awarded 2012 Editors' Choice Award for Best New Technology for its mobile-friendly online check-in solution. The technology provides experience similar to prior online flight check-in. The technology is directly installed into Property Management System and Center Reservation System. It is user-friendly as well as efficient for hotel operations. It populates information from PMS and sends it to the guest 24 hours prior with an option to check-in online or upon arrival. THis allows for expedited check-in process and cutting labor expenses.
anonymous

Why is GDS important to the travel industry? - 0 views

tts.com/...s-is-important-travel-industry

hospitality technology software travel

shared by anonymous on 09 Sep 16 - No Cached
  • The Global Distribution System (GDS) is a primary reservation tool for travel agents. And unless you are brand new to the travel business, you probably have used the GDS many times during each work day. But what is GDS, and why is it important to the travel industry? What do you know about GDS? GDS is a network/platform that enables travel agencies and their clients to access travel data, shop for and compare reservations options, and book travel. GDS networks like the system operated by Travelport generate billions of dollars in global travel sales. 
  • The importance of GDS to travel agents? Imagine a large room with large round tables. Seated around each table are airline reservation employees. As a ticketing request is called in, a reservationist reaches out toward a very large rotating Lazy Susan placed on each table. The Lazy Susan has cubby holes that house index file cards; each card represents an airline flight. The reservationist pulls a card, marks it to indicate a seat is booked; a ticket is manually written, the phone call is concluded, and the index card is returned to its cubby hole. The process for one reservation takes between 90 minutes and 3 hours. The year is 1953. The modern GDS system evolved from this early labour-intensive manual system, thanks to the collaborative team efforts of American Airlines (AA) and IBM.  The result of that collaboration? The first airline industry mainframe-based system, SABRE.
  • brittsengl on 09 Sep 16
     
    I really enjoyed reading this article, because it gave me more insight as to why we travel agents are still important even with advanced technology(GDS). Then it also explains how people use the GDS system and don't even notice it. Last tells you what it thinks the future of this GDS will will bring worldwide.
  • anonymous on 18 Sep 16
     
    In this article it talks about how the Global Distribution System is a tool used for travel agents. Agencies get information from a airline, hotel, car rentals, through the GDS system. I learned that the three main GDS system are Amadeus, Sabre, and Travelport. Travel agency uses GDS system way more now because it is easier for them to look for the best rates and accommodation that they can for their client. Today, GDS are still big business and companies will continue using it. The GDS system puts your hotel in front of a lot of travel agents and travelers. It is very important to put your company on the global market because clients are traveling more frequently and traveling farther everywhere. The GDS is not the answer for every company because it does cost money.
mjbengo04

Beacons lighting the way for airport investment - 0 views

www.tnooz.com/...-airport-it-investment-beacons

shared by mjbengo04 on 21 Sep 16 - No Cached
  • Not only are airports looking to deploy the technology to ease congestion for passengers within the airport  but they are also seeking to use them for ‘on the day of travel’ services by combining it with mobile applications.
  • According to the latest Airport IT Trends report from SITA, 30% are planning major investment in sensor technology to help ease bottlenecks while 51% are evaluating the technology.
  • When it comes to ‘on the day of travel’ services, areas such as wayfinding and flight status notifications are on the cards for 61% of airports while notifications such as parking availability and queuing times are planned by 58% of airlines.
  • ...2 more annotations...
  • Business intelligence to improve passenger flow as well as help manage disruption is also highlighted as area for investment in the study with more than 60% of airports saying they plan to equip staff with mobile apps to help handle disruption by the end of 2018.
  • Overall, 55% say they are planning business intelligence initiatives to manage passenger flow in the next three years.
  • mjbengo04 on 21 Sep 16
     
    This article speaks about beacon technology in airports. Beacons use Bluetooth technology to prompt the display of information, such as luggage location, directly to the users phone or tablet. This investment is hoping to show less congestion for passengers in the airports. She talks about how beacons are being deployed at security and check-in areas of an airport. In conclusion, airports are willing to invest this money in order to not only satisfy their guests, but also increase revenue by attracting new and old passengers.
aquaholic1371

What is a GDS (Global Distribution System)? - 0 views

businesstravel.about.com/...Glossary-GDDS.htm

distribution system hospitality tech travel

shared by aquaholic1371 on 25 Jan 17 - No Cached
  • Global distribution systems (GDSs) are computerized, centralized services that provide travel-related transactions. They cover everything from airline tickets to car rentals to hotel rooms and more.
  • Global distribution systems were originally usually set up for use by the airlines but were later extended to travel agents. Today, global distribution systems allow users to purchase tickets from multiple different providers or airlines. Global distribution systems are also the back end of most Internet-based travel services.
  • There's no doubt that global distribution systems will play an important part in the travel landscape for many years to come, but their traditional role is changing and being challenged by all the changes taking place in the travel industry. Two important considerations impacting the role of global distribution systems are the growth of online travel travel websites that offer price comparisons and the increased push from airline and other travel service providers to push consumers to make bookings directly via their websites.
  • aquaholic1371 on 25 Jan 17
     
    Global Distribution Systems were originally created by airlines to reach more customers, and provide access to fare and flight information to travel agents. They have expanded into the hotel and car rental industry, and are widely used by online travel agencies. As peoples access to the internet increases, airlines have tried to get consumers to move away from the GDS, and book directly on their websites. This has proven to be a difficult challenge, and it is clear that the GDS will continue to play a major role in the way travel is booked, at least for the near future.
Marcia Brown-Kelly

Why your IT project may be riskier than you think - 0 views

hbr.org/...1

technology

shared by Marcia Brown-Kelly on 17 Feb 12 - No Cached
  • Marcia Brown-Kelly on 17 Feb 12
     
    This article is focussed on the risk involved if the proper impact study is not undertaken prior to implementation of extensive IT projects. Several multinational companies were referenced in the article, highlighting failures with smooth implementation resulting in the loss of millions and sometimes billions. Below is a summary of some companies referenced in article and the impact of IT implementation gone wrong: 1. Levi Strauss: In 2003 Levi Strauss examined its technological capabilities and concluded that its systems were inadequate for its multi-national corporation operation within 110 countries. A budget of US$5 million was created for a system upgrade. Many challenges along the way resulted in the inability to sufficiently report financials resulted in three distribution canters in the USA closing for a week. As a result of this, the company lost US$200 million and the termination of the chief information officer in 2008. 2. Hong Kong Airport: IT problems resulting in glitches in flight information system and database for tracking cargo shipment resulted in a US$600 million loss between 1998 and 1999. 3. Hershey: About 10 years ago Hershey wanted to implement a new order taking system. Problems with implementation resulted in the inability of the company shipping US$100 million worth of candy in time for Halloween thus impacting the company's bottom-line of an 18.6% loss in earnings during the quarter. 4. Kmart: in 2000 Kmart embarked on aUS$1.4 billon IT modernization project. In the midst of the project Kmart discovered that the project had too many customized application which would result in an exorbitant maintenance costs. An additional US$600m was spent on integrating a supply chain management system. Failure of this project led to bankruptcy filing by Kmart in 2002. This resulted in the closure of 600 stores and the loss of over 60,000 jobs in the USA. 5. Auto windshield (UK): Auto windshield was considered to be the second largest auto glass c
Panpan Xie

Technology Could Help Enhance Security At Hotels | By Suresh John - 0 views

www.hospitalitynet.org/...4038969.html

hospitality IT security

shared by Panpan Xie on 18 Feb 12 - No Cached
  • In a day and age of increasing insecurities, it is time that we take proactive measures to protect our guests, our own selves, our industry and our world. Technology comes to the rescue, yet again.
  • There are simple ways in which each one of us can ensure that our surroundings are secure.
  • Upon entry into the property, it is vital that a guest’s baggage is scanned and the baggage count is added to his data for cross verification during the check-out,
  • ...9 more annotations...
  • Guest history modules
  • a special report
  • The House Keeping module
  • In addition, all employees must be allowed access only into their areas of work.
  • The next step would be to have a stringent recruitment procedure in place.
  • CCTV surveillance
  • an online central passport and ID card verification mechanism must be introduced,
  • A communication engine can be further used to send out pre-defined messages,
  • simple technology put to effective use,
  • Jingyi Wen on 18 Feb 12
     
    Terrorism attacks on international hotels have turned the industry's focus on security issues. No doubt about it, both government and hospitality entrepreneur pay more attentions on security after September 11, 2001. It is important for hotels enhance security by using technology. Hotels use Vehicle Management System to tab all vehicles entering the property. This VMS also can be tagged with the guest information, drivers' information and vehicle number. Hotel should use the guest history modules to store the information about every guest especially for those 'first time guest'. The information includes the copy of passport detail of the international guests, guests' flight detail, an emergency contact number and copy of photo registration cards. The house keeping module makes report of Sleep-out guest. This system can share the occupancy reports and nationality wise occupancy report automatically with local police. Also the incoming call can be tracked. Hotel should have a stringent recruitment procedure in place. Hotel can use biometric access to restrict employees only allowed access their working place. The gate-pass system, vehicle management system and biometric access control system ensure only authorized staff and vehicles are allowed into the property. The online central passport and ID card verification mechanism can automatically verify the document against data available with the security agencies. The communication engine can send message to stuff, supervisors, in house guests and authorized external security bodies about the emergency like suspicious guest, fake passport and so on. Effective use these technology can save the hotels from the worse that can happened.
  • ...1 more comment...
  • YUCHEN TI on 29 Mar 12
     
    Hospitality industry was affected by terror attacks. This article pointed out how new technology increased security in a property. For instance, having an able Vehicle Management System can keep a tab on all vehicles entering the property. This can also be tagged with your Guest History data, enabling tagging of vehicles with in-house guests. The Vehicle Management systems also have room for adding Driver and Vehicle number details to the database. Upon entry into the property, it is vital that a guest's baggage is scanned and the baggage count is added to his data for cross verification during the check-out, in order to ensure that no undesired material is left behind. Guest history modules in a property management system would also prompt for extra information to be noted for a first-time guest. On check-in, a photo registration card must be printed and handed over to the guest. The photo can be stored in the database and also compared with the central list of criminals / suspects identified by the authorities through an online module that should be made available to all the hotels by the central bodies. a biometric access control can be interfaced with the property management system, restricting a front office executive from entering into the Kitchen area. Also, only authorized supplier staff and vehicles must be allowed into the property.
  • Xu Wang on 04 Nov 12
     
    This article gives us some tips on how technology could help enhance security at hotels. By summary the article, we can find out that the technology can help enhance security at hotels in maintaining copy of passport or ID card of all guests, noting an emergency contact number always, storing data at an off-site location for easy access in case of mishap, installing a biometric access control system for in-house and supplier staff, scanning baggage and maintaining baggage count of each guest and cross-verify on check-out, and monitoring sleep-out guest report closely. By using these simple technology, hotels can save a lot, and make hotels secure.
  • Panpan Xie on 20 Mar 13
     
    The hospitality industry is hassled by the terror attacks at luxury properties, so it is important to use technology to protect the guests. A Vehicle Management System can be used to keep watch on all vehicles entering the property. The property management system is used from check-in to check out to verify the baggage and guests. A stringent recruitment such as biometric access can prevent unauthorized staff or guests step into the specific area. Also, there is an online central passport and ID card verification can verify the guests' identification and give an alert on a fake ID or passport. All these measures can help to prevent worst things from happening.
Kristine Metka

The 10 Best Travel Apps - Forbes - 0 views

www.forbes.com/...the-10-best-travel-apps

shared by Kristine Metka on 21 May 12 - No Cached
  • Kristine Metka on 21 May 12
     
    Lately everyone is relying on technology and their phones to find out information. Now there are so many different kind of apps to be able to find out places to go, how to organize trips, photos to share, flights to track, etc. This article is showing the new ways that we are planning our trips and an easier way for tourism to emerge.
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