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jrodr1102

A sustainable water future for the hospitality industry - British Hospitality Association - 0 views

  • Sustainable water management begins with measurement and transparency; it’s about knowing how much water is being used, where and when, and then prioritising where water reductions can occur.
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    Due to the increase in water usage around the world, the hospitality industry will be force to integrate responsible water usage policies. As mentioned in the article, technology plays an important role in supporting hotels in their water sustainable water management initiatives by integrating devices and systems that respond to a property water usage patterns. By having systems generate usage reports, property manager could react timely to leaks and faults and act proactively by calculating lifespan depending on usage. Depending on property location, those predictable and recurrent drought conditions would not benefit of rainwater recycling and those that experience rain often could incorporate rainwater harvesting an integrate it with greywater recycling.
anonymous

The Evolution of a Hotel CRS | Travel Tripper - 0 views

  • It starts with rethinking the entire concept of a CRS.
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    The central reservation system plays major role in the hotel industry. It's a system that is used to store and receive information and handle transactions related to air travel, hotels, car rentals and even activities. It all started in the 1950's according to travel tripper by the following decade hotels begun using it world wide. However, with the internet constantly growing and inventing new distribution channels and booking methods. It's making it harder for hotels to keep up with this ever changing market some have left their most profitable booming channel fall behind. In my findings after reading this article, the central reservation system must find ways to evolve to compete with online travel agencies. Because many travelers are using third party distributors that offer better user experience and hotel are seeing a slimmer profit margins as their share of direct bookings shrink.
aquaholic1371

What is a GDS (Global Distribution System)? - 0 views

  • Global distribution systems (GDSs) are computerized, centralized services that provide travel-related transactions. They cover everything from airline tickets to car rentals to hotel rooms and more.
  • Global distribution systems were originally usually set up for use by the airlines but were later extended to travel agents. Today, global distribution systems allow users to purchase tickets from multiple different providers or airlines. Global distribution systems are also the back end of most Internet-based travel services.
  • There's no doubt that global distribution systems will play an important part in the travel landscape for many years to come, but their traditional role is changing and being challenged by all the changes taking place in the travel industry. Two important considerations impacting the role of global distribution systems are the growth of online travel travel websites that offer price comparisons and the increased push from airline and other travel service providers to push consumers to make bookings directly via their websites.
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    Global Distribution Systems were originally created by airlines to reach more customers, and provide access to fare and flight information to travel agents. They have expanded into the hotel and car rental industry, and are widely used by online travel agencies. As peoples access to the internet increases, airlines have tried to get consumers to move away from the GDS, and book directly on their websites. This has proven to be a difficult challenge, and it is clear that the GDS will continue to play a major role in the way travel is booked, at least for the near future.
jennifer kornreich

Technology's Effect on Hotels and Restaurants: Building a Strategic Competitive Advantage - 0 views

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    This article discusses the effects of technology on the hospitality industry. It discusses that the bottom line of using technology is to create a better level of service quality and customer satisfaction. These are including the software that the employees use to check in the guests as well. how social networking helps market to those on the web and there is minimal costs associated with this. It also talks about the next important steps that hospitality industry needs to take from other industries like stately formulation for restaurants. In conclusion this article states that technology plays a key strategic role in the growth and progression of the industry and i completely agree. with out it no company will be able to keep up with their competitors.
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    Technology plays an important role nowadays in different areas. Without the updated technologies, its hard for the organization to compete with its competitors. In my opinion, organization should do the environmental scanning on what competitors have in order to keep up with them.
ning sun

What's Driving IT Investment in 2011? | News | Hospitality Magazine (HT) | Diigo - 0 views

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    Widely utilization and application of IT technology especially wireless and mobile technology are expected to increase in recent years.More and more hospitality organizations are realize the important role the mobile investment played in improving operational efficiency and enhance the customer experience. With wireless devices, hospitality organizations can save time of doing guest/attendee check-in, table-side order/payment or event ticketing which will improve operation efficiency and customers' satisfaction. According to survey results, tablets and VoIP handsets are the top two mobile devices planned for new deployments. Furthermore, right IT investment will increase revenues and have a good sales.
jennifer amador

ITG NETWORKS : Visitor-Based Network and Phone System Solutions for the Hospitality Industry - 0 views

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    ITG Networks provides multi-product technology solution at the new Residence Inn by Marriott on Pittsburgh's North Shore. Wexford, PA April 15, 2010 - Kratsa Properties awarded ITG Networks a multiple product contract to install and support Kratsa's technology solution for the new Residence Inn by Marriott, a 148,500 square foot, extended stay hotel offers luxury suites on Pittsburgh's North Shore, within walking distance to Heinz Field, PNC Park and a variety of bars and restaurants. Adjacent to PNC Park's home plate entrance, on the corner of West General Robinson Street and Mazeroski Way, this 10-story hotel will provide an array of the latest digital amenities. When the hotel opened its doors on April 5th guests had mobility with a business-class, wireless, high-speed Internet access (HSIA) solution throughout the property. This solution provides secure, plug n' play access. Wireless is available throughout 180 suite-style rooms and all common areas. Wired Ethernet is also available in all guest rooms. Each desk is equipped with a convenient pull-through desk hub and 10' Ethernet cable. For added convenience, the hotel lobby offers a large social laptop table with twelve built-in Ethernet and power outlets. With a complete understanding of the Marriott requirements ITG was able to engineer the overall network to use common networking gear for both Voice and Data. Kratsa Properties now has a system that will both cost less to operate and offer the features and functionality the company requires to meet its customer service goals. Summary: This company provides mobility internet throughout a property, and in this case is the Residence Inn Marriott with 180 suites. ITG Network works hand in hand with different companies to integrate the property management system. Nevertheless, ITG is a full service management development company whom helps with the maintenance of the hospitality industry properties
samira sobhani

Great Ways For Hotels To Target International Travelers Online - 0 views

  • Almost 60 million of those travelers are coming in to the United States.
  • This presents a huge market that hotels in the US should be sure to target in any online sales strategy. International travelers tend to book early, stay longer, and rarely cancel, all attributes that make international travelers ideal candidates for staying at your hotel.
  • Long term strategies:
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  • Mobile - Ensure the property has a strong mobile strategy. Many Asian countries have a huge (and ever-increasing) mobile shopping base. Make searching for your hotel on mobile devices easy for these travelers and they’ll be more likely to stay with you.
  • PPC on OTAs - Take advantage of pay-per-click listings on OTA sites. Expedia’s TravelAds program gives your hotel top listings on result pages, which is great for both branding your hotel and encouraging guests to choose your property over others.
  • Short Term Strategies:
  • LOS Packages - Ensure your hotel has LOS packages live and bookable on your site. These guests will want to stay to explore the area and LOS packages will keep them at your hotel as long as possible.
  • Multilingual Website Options - Make sure your hotel website auto-translates to various languages, especially to accommodate your top international feeder markets. Your hotel fact sheet, or a one sheet document that gives the basics of your hotel, should auto-translate as well.
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    According to WTO more than %60 of the travelers take trip to United States every year. This huge percent though rises interest in the field of Hospitality but makes it a little bit challenging here . It's been quite a while that travelers regardless of their nationality, search for tourism destinations, reserve their hotel and arrange their trip schedule online. That is why the hoteliers should pay close attention how and where they are presenting and advertising their hotel online.This article mentions a number of strategies both short and long term. It is mentioned that you as a hospitality manager  should know that your website plays a very important role in introducing, presenting and encouraging international visitors to your hotel. One other important factor mentioned here is that your website should be user friendly not only as a matter of being simple to figure out what is what but also have different languages to satisfy different nationalities. Besides, it would be very useful for hotels to offer different packages for various tastes.No matter in what sector of travel and tourism you are involved in order to present your business you need to keep online! 
Laura Montoya

Article: Genting develops software for hospitality industry (507). | AccessMyLibrary - Promoting library advocacy - 1 views

  • unique in that it will be customised to meet the needs of modern travellers and can be re-packaged for use in other resorts globally
  • that it will be customised to meet the needs of modern travellers and can be re-packaged for use in other resorts globally
  • Its new subsidiary, Genting Information Enterprise Sdn Bhd, has developed the management system called the Genting hospitality property management system
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  • The system is considered unique in that it will be customised to meet the needs of modern travellers and can be re-packaged for use in other resorts globally and ultimately
    • Laura Montoya
       
      It is fascinating how almost everything is done online now a days.
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    I found this article to be extremely interesting. It is from 1999, and is discussing the Genting hospitality management system. Having worked at hotels I know and understand the importance of having a property management system. The article states, "Genting is the first company to have developed a hospitality software in the country." The property management system can be incorporated into many different aspects of the hospitality industry: resorts, gaming, theme parks etc. Genting's managing director described the system explaining that that the software "customized to meet the needs of modern travelers". By using this PMS, hotels would be able to improve their customer service, meet the needs of modern travelers, and schedule maintenance more effectively. Not only will this PMS assist with better catering to the guests, but it will also provide a new source of revenue for Genting as they can sell the system worldwide. The article continues to discuss the amount of internet users being able to surpass the one million mark. It is difficult for me to remember a time when there was no internet as almost everything can be done online now. PMS play a very important role in the hospitality industry, especially when it comes to hotels. They assist with keeping track of how many guests are in the property, the names of the guests, their arrival and departure dates, special requests and much more. Genting paved the way for all the PMS in the industry today.
Linlin Mo

Visit Baltimore launches 3D map app for city tourists - Baltimore Business Journal - 3 views

  • Ayers Saint Gross used a combination of satellite, GIS and aircraft imaging to create the 3D map, which can be constantly updated as new buildings arise and others are torn down.
  • Ayers Saint Gross is in the process of working with Apple and Android to create smart phone versions of the app, and could not give an estimate of when it would be ready for the public.
  • Not only does it allow tourists to navigate the city, but it also sells the city to potential clients interested in bringing their meetings and events to Baltimore, he said.
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  • Potential visitors can search for rooms for conventions, find restaurants near their hotels and see nearby transportation options from the bird’s eye or a street view. Noonan can even create custom virtual tours to showcase local attractions that particular groups might be interested in, allowing new visitors to understand the lay of the land before they’ve set foot on it.
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    This article introduce a very nice, brand new 3D application that can help many tourists when they arrive, in Baltimore. As useful as the app may be to tourists, it's pretty sad that they have all these lovely features for one city and nowhere else.We can see that from google map to this 3D map, seems like it is a trend that the companies are developing theapplication of navigating tourists. However, I'm glad that they haven't revealed this app to the App Store or Play Store yet for the public because they need to expand their horizons before they even think to release it to the market. But as long as they improve this app and release to the public, it will be great convenience for the tourists.
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    I highlighted the two passages I found to be most interesting in blue. I read that the system will update it's self every 24 hours but I'm wondering if that would include the forecast and traffic conditions. Does this also offer some type of naviagation device weather it be by car or foot? Baltimore, can be a rather rough city at time. I know that it will high light tourist attractions, convention centers, etc. But will it highlight street names and areas that travelers should stay away from?
Scott Kane

Explore the Hotel of Tomorrow - 0 views

  • Total Connectivity: Imagine technology at its best — nearly invisible and easily accessible computers, hand-held Wi-Max devices and high-resolution 3D screens — all available with the swipe of a card
  • By using sustainable design and renewable resources, future hotels will be greener and environmentally conscious. Devices that monitor a guest’s water and electricity usage and offer reduced pricing may be the next logical step.
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    A Chicago based interior architecture and design firm along with the Hospitality Design Group are working on a project to create the Hotel of Tomorrow. The idea is to have a personalized hotel room where you can feel like you are anywhere in the world at any place. The hotel would incorporate a number of high tech devices such as 3d screens, tablet pc's, and virtually invisible computers. The idea also brings on a green side where the hotel would involve bioengineered reusable products into play. A lot of the ideas in the article seem a little far fetched but are still foreseeable to come along with the advances in technology.
Hanqing Yang

Taking Network Security to the Cloud - 1 views

  • The biggest threat to network security at the hotel property level isn’t a lack of technology – it is the lack of resources to manage it.  A strong network security solution should combine cloud-based security configuration with plug and play installation of a firewall and IPS appliances.
  • The impact of a mass security approach is significant to hotel network operations. It could eliminate the need for on-site IT resources to configure and deploy security appliances. It could also provide much-needed network visibility across an entire portfolio of properties. Lastly, it would be instrumental in expediting large-scale security deployments and updates.
  • The challenge is that many hotels lack the IT resources to adequately stay on top of security.
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  • They expect ironclad security that protects their entire “online” experience in the hotel, from online booking and iPad-enabled check-in to the wireless connectivity in their rooms.
  • The biggest threat to network security at the hotel property level isn’t a lack of technology – it is the lack of resources to manage it.
  • Ideally the firewall or IPS device should be shipped directly to the property where anyone (e.g. GM) can simply plug the device into the network
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    Today's travelers expect a strong network security. The challenge is that many hotels lack the IT resources because of budget. As a result, IT functions are limited to making sure security patches are up to date and services are running rather than proactively identifying security threats and preventing. This article introduces cloud-based security system as a solution. With the network security system, IT headquarters can monitor and manage the entire network. Also, hotels can save the cost for on-site IT resources and security appliances. It was interesting that cloud-based security is a solution for network security when there are many opinions that cloud computing is not safe. 
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    This article talks about the limitation of hotel network security issue, then introduce one solution to it. First of all, it mentions since the usage of Internet is growing big more than ever, customers has more attention and requirement on Network Security. Actually, staff of IT department spend most of their time on updating system and other mid-level support, while they should spend more time on proactively identifying security threats and preventing attacks. This happens due to finance and human source constraints. Lucky for us, there is already one effective solution, keyword, cloud computing. Buy applying cloud computing, IT staff only need set up firewall, configure security system on headquarter. After then configuration is done, they send out these IPS device to branch companies. The security system will automatically update through these devices, no more traveling between properties.
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    While many hotels right now are keeping and tracking down their valued customers' information, lots of those hotels are facing security problems also. Customers expect ironclad security that protects their entire "online" experience in the hotel, from online booking and iPad-enabled check-in to the wireless connectivity in their rooms. In today's cyber threat environment, that makes the hospitality industry a desirable and lucrative target for attacks. This article mainly talked about how to strength hotel network security.It suggested that a strong network security solution should combine cloud-based security configuration with plug and play installation of a firewall and IPS appliances. Which can be described as Taking Network Security to the Cloud.The IPS device will automatically contact and authenticate to the installation cloud, retrieve its configuration, and then reboot into the hotel's network ready to protect.
You Lu

Understanding and Maximizing a Hotel's Electronic Distribution Options / by John Burns / Hospitality Upgrade Magazine / Fall 2000 - 0 views

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    The number of customers making reservation on the webpage of the hotel become more and more in nowadays. And the reservations flowing to hotels through the channels of the global distribution systems and the Internet. The electronic outlets become the biggest challenge for the director of sales and marketing. They should face the challenge of understanding and managing the system and using it to make profit for the property. The hotel electronic distribution network association plays an important role in the hotel operation. It contains ads, mails, public relations and sales calls which can help the ptoperty increase profit. So understanding and maximizing a hotel's electronic dutribution is very important.
Linlin Mo

China is opening to GDS players, and Abacus, Sabre, Amadeus, and Travelport plot their moves | Tnooz - 0 views

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    This news introduces that China is going to have GDS for tourism industry in October. This is a big progress in China's tourism industry. With the rapid development of China's tourism industry, GDS will play an important role in tourists' daily life. Since China is a big market for this industry, the establishment of GDS in China is a sign of GDS becoming more and more popular in worldwide.
Nicole Beveridge

Hotels Are Going High-Tech. Is That Good? - TIME - 2 views

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    Technology is part of today's culture. It is almost impossible therefore, to imagine a hotel without some level of technology. If nothing else, even the smallest hotel is likely to have a property management system. Technology increases the efficiency of the staff and enhances the experience of the guest. Technology can be overdone. Cost plays a role in technology, as it does with every management decision. The relative price of technology has been in a downward spiral for many years, however, new products come come onto the market at high initial cost.
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    Hi Nicole, Great article! I think that some technology has definitely eliminated some jobs for humans because we used to not have internet at the click of a button and you had to call the operator or go to a library and find the information but now that we have it in our hands at all times who needs people to help us get answers, we just look it all up online. Technology is a positive thing in our lives but sometimes it may be a little too overdone like you said.
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    Great example of too much of a good thing can be bad. Technology can be a wonderful things, making our lives more effecient and accommodating, however as human we yearn for interaction. Specially in the hotels and restaurants, one the the greatest things I remember as kid was being checked it at a hotel. I felt grand; important that someone knew my name and welcomed me. With today's technology, that is a rare exisitance. I check myself in, swipe my phone to acess my room, order room service from my TV and check out withour ever interacting with a human, lets just say I would prefer the brass keys and red tassels.
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    Excellent Article...the growth of technological advances in the industry has become very important for the industry. The Food & Wine maganize reports that besides iPod stations, flat TVs and other commonly known electronics; hotels are adding moonpads that allow guest to set-up room privacy settings, book spa treatments, set-up lighting mood and many more...http://travelkit.nbcnews.com/_news/2012/05/07/11411992-high-tech-hotels-add-ease-and-luxury?lite
Alejandra Kravets

A London Hotel's Ratings Skyrocket after It Starts Reading Its TripAdvisor Reviews - 0 views

  • In the case of one ailing hotel in Central London, the website's honest insights turned out to be an essential tool for management to assess the property and improve the customer experience.
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    This article shows the importance of guest reviews in a hotel through online websites like TripAdvisor. Before purchasing the antique St. Ermin's Hotel in Central park, management decided to take a look of what customers thought about the property. People said the location was fantastic and it had beautiful physical assets but it needed a major renovation. TripAdivisor played a huge role for the hotel to recover and maintain high level of guest satisfaction raking their property from 480 to number 25 in TripAdvisor's Central London rankings and later jumped to number 18. Websites like TripAdvisor enables management to be informed and up-to-date of what customers are looking for before they travel. At the end, customers are they reason why we are still in business.
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    This article shows the importance of guest reviews in a hotel through online websites like TripAdvisor. Before purchasing the antique St. Ermin's Hotel in Central park, management decided to take a look of what customers thought about the property. People said the location was fantastic and it had beautiful physical assets but it needed a major renovation. TripAdivisor played a huge role for the hotel to recover and maintain high level of guest satisfaction raking their property from 480 to number 25 in TripAdvisor's Central London rankings and later jumped to number 18. Websites like TripAdvisor enables management to be informed and up-to-date of what customers are looking for before they travel. At the end, customers are they reason why we are still in business.
Christina Eveillard

Press Release - iPet Companion - 0 views

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    New software called Ipet has been launched in 2011. The software gives the pets' owners the ability to interact with their animals while at work. Ipet consists of a video camera, remote-controlled arm with a kitty-toy and software which allow the toy to dance and jiggle. This software allows pet owner to have controlled of their cats or dogs. Since as humans, animals also need companionship and love,  I think it's a great idea to develop this software because  it give pets owners who works long hours , the ability to play  virtually with their animal , and also making sure the animal is eating and well during their absence. This software also has its negative side because if the owners spend too much hours interacting with their pets while at work, their performance at work will be less efficient and may cause the company profit to decrease.
Juan Franco

Social Media and Technology Trends and the U.S. Foodservice Industry : Packaged Facts - 0 views

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    Technology has opened a new door to the consumer's lifestyle, and a great opportunity for the restaurant owners to make a significant profit; people are using the PC via internet and the mobile devices (smart phones) to place food orders and right away make the payment of their order getting the receipt via email. Consumers can see the menu and pictures of the different dishes with the description of the ingredients of each one and nutritional value. Consumers can place the food orders while they are in their office, school, home, etc. Also, social networking sites are playing an important tool for these restaurant owners in their marketing strategy, it helps to create brand loyalty, inform the consumers for the new events, and also advertise the job opening.
Yaping Li

E Business Strategy -e commerce business strategies | Economy Watch - 1 views

  • E Business Strategy can be summarized as the strategies governing E Businesses through calculated information dissemination.
  • E-business diverges from the traditional sphere of business by speeding up the business activities and giving a totally new dimension and definition to businesses worldwide be it whether partnerships, joint ventures or large corporations.
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    This article gave us a highlight information of e-business strategy, E business has been added as the latest domain in business and has become a must-have in the highly competitive technology driven open market. E Business Strategy can be summarized as the strategies governing E Businesses through calculated information dissemination. E-business can help company reach to the international market and use minimal cost. There have some E-business models, such as MRP (Material Requirements Planning), EDI (Electronic Data Interchange) or ERP (Enterprise Resource Planning). And e-business strategy would general included : supply chain management, customer service and customer relationship management, inventory and service management integration and tactical operations alignment.
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    From this article, the-business plays an important role in today's world. By the e-business, the trade can be made on the internet. It is very convenience for the global businessman who can reduce the cost and make more profit. The supply chain management and email marketing are the essential features of the e-business. With the help of the e-business strategies, the wholesalers and retailers can handle with different products. They can discuss the price, quantity and other detail information on the internet. Else, the trade can be observed by the internet that will offer a good environment for the businessman. In addition, the effective e-business can make sure the customers will have a good service. And it also can avoid the unnecessary purchase steps and expenditures.
Wei Ding

Mobile Technology Trends For 2011, According To Forrester Research | Mobile Marketing Watch - 1 views

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    This article talks about the growth and development of mobile technology has had positive effects on society. There are many advantages that are experienced from the implementation and use of mobile technology. It is obvious that mobile devices are intended to play and gradually more important role in the distribution and sale of travel services in years ahead. Hotel companies should capitalize on this technology and make the process of booking travel using smartphone. It will be a more intuitive process for guests. Mobile technology enables you to get real time hotel information and enable you to make speedy and informed decisions. With a big number of people using mobile technology growing each day, businesses are adopting the use of commerce to reach a larger pool of possible clients. By doing so, hotel businesses are able to increase their revenues and client base.
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    I agree with you, eventually more hotels will start using smartphones which will also give a more personalized service to consumers. For example if a guest has a request he can just send a text to a concierge or someone at the front desk who will meet and exceed his expectations.
Wei Ding

Blog - 0 views

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    The growth and development of mobile technology has had positive effects on society. There are many advantages that are experienced from the implementation and use of mobile technology. It is obvious that mobile devices are intended to play and gradually more important role in the distribution and sale of travel services in years ahead. Hotel companies should capitalize on this technology and make the process of booking travel using smartphone. It will be a more intuitive process for guests. Mobile technology enables you to get real time hotel information and enable you to make speedy and informed decisions. With a big number of people using mobile technology growing each day, businesses are adopting the use of commerce to reach a larger pool of possible clients. By doing so, hotel businesses are able to increase their revenues and client base.
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