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This article examines all of the highlights that using a QR code for your hotel of business establishment.

In 2014 EVEN Hotels began a launch of RFID bands to secure guest information. The trial began giving customers the option to keep these when departing. In the hotel industry, getting rid of old systems like key cards for rooms, eliminates so many problems. One of the many benefits is less complaints about room keys not working properly. However, the guest is free to use this band wherever they are on site. After reading this it was clear that there was not a security issue with these bands, as they are personalized for the guest. The only negative I see with the bands is if the tech behind it is sustainable enough to be consistent during busy seasons.

This article offers insight into extreme tracking and using patterns and data to customize the guest service experiences. It also provides data on ho to best keep a guest engaged whether it be through virtual or even physical means that can be activated by a certain data set collection. A good example of this is how Disney can monitor wait times at the park and then dispatch live entertainers to the area as a means of distraction and simultaneous product placement and marketing.

This article introduces what is e-waste and the main reason for the surge in e-waste. It also introduced the current recycling status of e-waste and the harm caused by the informal recycling of e-waste, such as heavy metal poisoning and financial information leakage. In addition, measures to address the proliferation of e-waste were also discussed.

It has become necessary for more proper and formal recycling of e-waste as it is economical and environmentally beneficial for companies. China decided to accept less e-waste from other counties and as a result there is more e waste going to other countries in south east Asia damaging their environments.

This article touches base on how technology changed due to covid and the travel technology market will be booming in a few years. With Covid, the use of contactless payments increased due to social distancing. Companies in the travel industry are spending money to keep up with the new demand of making things easier for their clients by providing new technologies.

This is a really interesting point of view of how covid has a affected so many businesses within the hospitality realm. its really exciting to see how the future will be with all these new technology improvements. I really like the part about the airport can help travelers contact free.

This article goes over the multiple lawsuits that Marriot had to face due to a massive cyberattack in 2015 where multiple credit card numbers were leaked. I think this is a perfect example of how cloud computing is not a bulletproof system at the moment and how it still has much room to grow. Similar cyberattacks happen all over the world some on a smaller scale and some on a larger one. I believe this is an article that everyone should read to truly understand the reproductions that a company can face if they don't have a strong cyber defense.

This article briefly introduces HRIS. The article first introduces the reader to what HRIS is, and then briefly introduces the differences between HRIS and HRMS and HCM. The functions of HRIS include management of employee information, company documents, recruiting / ATS (applicant tracking system), benefit administration / open enrollment, absence management, compensation management / payroll, training and development / performance management. Effective HRIS can provide all the information the company needs to track and analyze data about employees, former employees and candidates, from the first application to the term of office until resignation or retirement. HRIS can also improve the efficiency of human resource decisions. Finally, the article also gives considerations for choosing HRIS solutions and HRIS implementation skills.

This article goes over the main basics of HRIS's in terms of the different names used, what is is used for, and the benefits of the systems. The benefits section is the meat of the article, as it shows how these systmes can free up time and energy from mundane tasks once they are automated. One example of this is tracking leave. I remember that i had to once go back and add sick, annual, job basis, and family medical leave for over 500 employees because this was not (and still is not) automated. In conjunction with my other projects, this took a couple of months do to because no one had been doing it for a year.

This article talks about how contactless payments are becoming more popular within the hospitality industry. These type of contactless payment options are giving guests the flexibility of payment options, resulting in faster and secure transactions. This in return, bring customer satisfaction. Nowadays, due to the pandemic, it is being widely used considering places like hotels, restaurants,etc...are encouraging this form of payment to limit actual contact and exposure.

Internet of things Internet of things will continue to lead hotels to be more Eco-friendly, technological advanced and enhance guest satisfaction. Allowing guest to have the ability to customize there room to there exact expectations. Guest today are more conscience of the environment and allows them control energy usage. With more technology in a hotel means more upgrades to network, upgrades more security to protect the hotel data. Finally guest like new and shiny, this will allow hotels to market the hotel as the most technological advanced hotels. Guest will like to stay at hotels that meet their needs for tech upgrades and they would be willing to pay more for these hotels.

The way the article reports the IoT, I feel its a positive advancements for the guest experience. With the trend of mobile devices having multiple uses, making travel accommodations and services at the control of ones finger tips seems logical and progressive. Using the Internet to enhance the guest experience allows staff to continue to provide quality service. The information the article report's presents technology as an aid and not a replacement of personnel.

An emerging trend in recent years, specifically in the hospitality industry has been the IoT (Internet of Things). It is referred as the " inclusion of internet connectivity within everyday devices and appliances ". Hotels have begun incorporating different types of technology, which has allowed companies to provide a better customer experience, manage energy costs, and automate certain processes. Bluetooth,GPS, and Beacon technology, electronic key cards,voice controlled customer service are just few of examples of how the internet is used to provide a new hospitality experience.

A food and beverage point of sale system is more likely to get hacked than any other technology, because it stores customer payment information.

This article points out that hotels are still a huge target for hackers. Hotels need to make sure they reduce the temptation on standalone point solutions. Hotels should focus on having a security framework that stops data from moving outside of he country. To limit hacking as well, hotels should not store information locally. It was surprising to read that 74% of hotels lacked breach protection.

Good Evening, This article is about hotel security with tips and suggestions how guest can remain more secure without impeding there vacations. Like Professor Joseph said during his class time when he's on vacation he doesn't watch the immediate surroundings. .Most time crimes are not reported by the guest to local jurisdiction they mostly go to security team and hotel managers who might not want to tarnish there reputation. I remember watching Law and Order SVU quite often most university ploy this same tactic of not reporting crimes. Lastly cyber security is most important to be fixed hotel guest don't wanna have to worry about there personal information getting out on the dark web.

This article talks about some security measures hotels can take to tighten security. Controlled employee access areas or controlled guest areas where the room key is needed to get into locations for guests is one way to control unwanted guests. Face recognition systems is a tool to identify guests and others. The use of the mobile device as a room key works as a way to help with security as guests usually have their cellphones on them most of the time. Training employees on security measures can help fill in the gaps of loop holes in the security system.

The article overall discussed the the most necessary things one must observe when choosing a new PMS system. A PMS system must first of foremost be budget friendly. PMS system is the main software for a hotel so the cost is valued highly. Most companies would prefer a pms system that is cost efficient. A PMS system also needs to be easy to use, it must be able to be handle by employees and easy to read and maneuver. The PMS system must also be secure and have controlled access. It also needs to be able to mold to the hotels system.

The article overall discussed the the most necessary things one must observe when choosing a new PMS system. A PMS system must first of foremost be budget friendly. PMS system is the main software for a hotel so the cost is valued highly. Most companies would prefer a pms system that is cost efficient. A PMS system also needs to be easy to use, it must be able to be handle by employees and easy to read and maneuver. The PMS system must also be secure and have controlled access. It also needs to be able to mold to the hotels system.

The articles talks about the many advantages of using POS systems over traditional cash registers.

This article talks about the many challenges for the hospitality industry due to hacking. One example is interconnected technology. If a hacker can hack into one location, they can hack into multiple connected locations.

In this article the author shares how five trends in technology can improve guest experiences two-fold. One being the ease and convenience offered by technology software that range from easy check-ins, app loyalty programs, augmented reality, adaptive artificial intelligence in chat box just to name a few. Secondly, by having these technologies made available will increase interaction time between guest and staff, hence offering phenomenal guest experiences that can't be matched. Moreover, the author stresses while these trends would be great to implement, it is as equally important to ensure that the hardware such as the network are able to support them otherwise the hotel's efforts to improve services through technology would be futile.

Memorial Day weekend will soon be upon everyone and with summer officially kicks off. This article talks about how hotels can clean up and do better to protect their guest personal information. A few years ago, all major corporation were required to adopt General Data Protection Regulation (GDPR) regulations which helped some hospitality companies. In my current capacity with Marriott International as a Workforce Administrator we were required to schedule all customer facing associates for training on GDPR. Prior to Marriott acquiring Starwood hotel company they had their own data hacking which caused an increased expense for Marriott to let customer know they were doing all they can to stop the data breach and protect their personal information. They also created a dedicated call center for this effort to let guest know that they will continue to put protecting their personal information as a high priority. This article outlines how hotels can prepare for increased guest traffic and protect their guest personal identical information. One of my responsibilities as a Workforce admin is to handle staffing for all of Marriott International Customer Engagement Centers. Employee training on GDPR is required every year for Marriott associates. Training employees on how to better protect guest personal information is more cost effective than dealing with a data breach due to negligence of an absent-minded employee. Guest expect to know their personal information is going to be protected. This allows them to have piece of mind. Leaving a clear and clean area allows for guest to feel that their information is being protected. Imagine walking up to the front desk and finding the previous guest personal information cluttered in view. This will make the current feel their personal information will left unattended and viewable to the guest to walk up causing nothing but anxiety attacks. Unable to enjoy their summer vacation. Guest expect that the overall security of the hotel

Another point as for the "clean desk" policy goes, it also needs to include stricter policies on securing credit card information. It should not be written down or repeated on the telephone. In an open environment sound can carry and unwanted parties can hear. Cell phones should be stored away from the desk, because cell phones are in itself a potential security breach.

Our hotel as well has reinforced the clean desk policy. I remembered the data breach for Marriott it was in most major news channel and at work for several months we had the same questions from our guest requesting more information. As you stated a hotline was created and of of course the most surprising for me was the acceptance from our guest. Main responses were, with the new technology advance world we've coming and going into that is something we all have to face.

This article features 11 new tech features that cruise ships have implemented.Technology is transforming these floating hotels into smart cities. From remote check-in, wearable technology, to geo-locating your children aboard. These tech gadgets are helping cruisers enjoy their time aboard as stress free as possible. As stated by the author "Once on board, it didn't take too long to figure out how the MSC for Me app, public interactive screens, cabin TV and wearable bracelet, available for the first time on Meraviglia, all worked together to streamline and enhance life on board."

I agree. I think this technology will be very beneficial for not just guests but also for the cruise lines. This helps collect data and help personalize the guest experience. This will have guests coming back time and time again. This also provides an incredible guest experience since they won't have to wait in long stressful lines. I think this technology is very beneficial for both the guests and employees.

Cruise ships have really stepped up their game when it comes to technology. I wrote a paper last semester about Princess Cruise Line's latest technology, the OceanMedallion. This little wearable device allows guests to unlock a whole new level of different features such as room key, tracking system, and a bunch of different amenities. It will be interesting to see what other cruise lines come up with to compete with this.

This article highlights the need for hotel guests to be weary of the fact that the use of a hotel's Wi-Fi is not always secure. With more hotels opening up for guests to use their rooms and spaces as work offices, the FBI has stated that with the limited cyber security that hotel Wi-Fi has, it is possible for hackers to create fake Wi-Fi networks and steal or damage guest data. The article makes it known that it is much safer to use the network at home, that that at a hotel.