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jmore044

A third of restaurant operators say they lag in tech use - NRA - 1 views

www.hospitalitynet.org/...4076217.html

shared by jmore044 on 10 Oct 17 - No Cached
  • Technology can help boost productivity and efficiency in restaurant operations, but it's important to choose the right processes and systems to make sure it doesn't make the customer experience more complicated," Riehle said
  • Adoption of technology among restaurants is higher in some areas, such as using a POS system, having a website and offering Wi-Fi to guests, the research found. Other areas are less common, including tabletop and kiosk ordering and payment stations, mobile payment and smartphone apps. There are fairly significant differences in adoption among segments and ownership categories, however. "Franchisees and chain-operated restaurants have a higher rate of technology adoption, likely because of the resource network they can tap into through their brand. Independent restaurants have to basically start from scratch on things like smartphone apps and POS systems," said Annika Stensson, the NRA's director of research communications and co-presenter of the session. "Similarly, limited-service restaurants are more tapped into technology, likely because of their emphasis on speed and off-premises business. Online ordering, smartphone apps and mobile payment are much more common in quickservice eateries than tableservice restaurants," Stensson said.
  • jmore044 on 10 Oct 17
     
    This article touched on many of the points discussed this week as it relates to POS systems for restaurants, and whether or not they are beneficial. As the article explains, it is important to evaluate the type of restaurant and whether or not it would make the customer experience more complicated rather than simplify it. The article also includes a poll on the types of restaurants that consider this type of technology lagging vs. leading. A limited, fast service restaurant is going to find that these types of technologies improve their service vs. a tableservice restaurant that feels technology of this sort negatively impacts their service. Essentially, you must choose the right systems and processes in accordance with your type of restaurant/establishment.
xrive007

How restaurant POS innovation puts guests in the driver's seat| Webinar | Fast Casual - 0 views

www.fastcasual.com/...uts-guests-in-the-drivers-seat

POS innovation restaurant technology business Tech Software

shared by xrive007 on 10 Sep 21 - No Cached
  • The growth of order and payment technology is nothing short of a revolution
  • revolution has been brewing for years, the coronavirus pandemic has exacerbated it.
  • restaurants can prepare for the increasingly contactless and cashless era
  • ...14 more annotations...
  • post-COVID environment, customer expectations are changing, new labor challenges have emerged and POS now applies to both sides of the counter.
  • 78% of customers are keen to return to the restaurant experience.48% of customers want to reduce wait times by ordering ahead on mobile.66% of customers prefer to order directly from the restaurant.73% of customers prefer cashless payment.
  • One of the biggest impacts of the pandemic was the 40% growth Mastercard experienced in contactless transactions
  • Mobile orders are 20% higher than in-restaurant purchases.
  • Research indicates 54% of casual dining, 48% of family dining and 50% of fine dining restaurants launched QR codes in 2021.
  • 44% of diners prefer to use kiosks at their favorite restaurants, and 71% would rather use a self-service kiosk at QSRs than engage with staff.
  • 70% lift in meal delivery spending.
  • labor shortage, a challenge that preceded the pandemic but has exacerbated it.
  • One of the goals of technology is to give customers more control of the guest experience
  • A POS today should include the following functions: omnichannel experience, integrations and extensions, frictionless checkout, contactless EMV payment and data reporting.
  • The order management system should include a kitchen display system, an order status board, text alerts and a QSR automation interface.
  • The business integration system should include the following: third party delivery, back of house, digital signage, ticketing, stored and loaded value, loyalty, payments and financial systems.
  • Integration of different technology providers is a challenge that many restaurants now have to face
  • "Technology enhances our digital guest connectivity, supports our virtual brand growth and improves our in-restaurant dining experience."
  • xrive007 on 10 Sep 21
     
    In this article you will be able to see the different types of technologies that restaurants have incorporated post-covid.
mmdmd99999

Cloud Computing for the Food Industry and Restaurants Benefits - 0 views

www.nutanix.com/...ustry-and-restaurants-benefits

shared by mmdmd99999 on 22 Jun 22 - No Cached
  • Restaurant operators don't go into this business to be technologists
  • technology has proven so fruitful for restaurants during the pandemic that analysts are now urging the restaurant industry to permanently embrace solutions like cloud computing, artificial intelligence and machine learning to diversify their revenue streams, collectively bargain, and provide a safe experience for guests and employees alike.
  • In the last five years, restaurant delivery has grown 20 percent
  • ...6 more annotations...
  • With its pervasive stay-at-home orders, mandated dining room closures and persistent labor shortages, COVID-19 has only accelerated this trend.
  • DoorDash, Grubhub and UberEats dominate the market
  • “At the start of the pandemic, there was a rush for every restaurant to do their own ordering app, which is like everybody trying to do their own internet,” Quinn said. “Restaurants quickly realized that their efforts were better spent elsewhere, and many opted into the larger ecosystems that third-party delivery services provide.”
  • Shortly after its launch in 2013, DoorDash decided to migrate its IT infrastructure to a cloud-native solution, which allows it to quickly scale as it continues to grow. It also gives the company access to various cloud-based applications that help it collect, track and analyze data about its customers’ ordering habits — a trend that’s sweeping the restaurant industry and informing creative strategies for combatting losses due to COVID-19, according to Quin
  • Ghost kitchens — sometimes called virtual or dark kitchens — allow restaurateurs to cut costs by foregoing real estate, labor and dining room expenses in favor of small, focused operations that prepare food in shared commercial kitchens exclusively for delivery. Companies like UberEats use delivery data to help restaurants determine where market opportunities exist.
  • n recent years, digital ordering kiosks and tablets also have become popular, and full robotic kitchens might not be far behind. This fall, for example, White Castle will deploy Flippy, its first robotic fry cook. Halal Guys and Applebees, meanwhile, are in the early stages of testing DrinkBot, a robot that mixes pre-set beverages in just 20 seconds. Even autonomous delivery robots have hit the streets in big cities and college towns across America
  • mmdmd99999 on 22 Jun 22
     
    Robotic fry cook, digital ordering kiosks, ghost kitchen, cloud based apps, restaurant delivery
Donald Wojciechowski

Aloha POS System Review for Restaurants - Gourmet Marketing - 1 views

www.gourmetmarketing.net/-system-review-for-restaurants

POS restaurants Aloha

shared by Donald Wojciechowski on 24 Jul 13 - No Cached
  • Aloha Point-Of-Sale software is one of the industry leaders in restaurant POS systems and most restaurant owners have some familiarity with the system.
  • Critics of the software feel that the costs are too high, and customers must pay for every upgrade.
  • Large operations and chain stores gain many benefits from Aloha software, but smaller restaurants might consider other options or buy limited versions of Aloha for their immediate needs.
  • ...5 more annotations...
  • Most POS systems make it easy for staff to learn how to use them, but Aloha surpasses industry standards by offering more than 300 training modules to educate employees and management teams.
  • System tools track frequent diners, store customer-feedback information and analyze in-store and online ordering statistics to help managers craft better advertising campaigns.
  • Ordering strategies prove critical to restaurant success because perishable foods have limited shelf lives, and this software helps to develop restaurant specials to use highly perishable ingredients within acceptable time guidelines.
  • Faster processing speeds empower real-time seating strategies, incorporate customer requests and give more accurate waiting-time estimates.
  • Technology advances create increasingly affordable POS options such as wireless devices that might offer easier transitions for small restaurants. Many smaller operations find the cost of Aloha systems a significant obstacle.
  • Donald Wojciechowski on 24 Jul 13
     
    This article gives a good short look at the pros and cons of the Aloha POS system. The system is one of the most popular POS systems used in the industry. Aloha is currently used by small independent restaurants, local franchises, and national chains. The system is said to be a blend of many systems. NCR recently purchases Radiant Systems the developer of Aloha. The system includes both hardware and software. Some of the benefits of the system include the large number of training modules. Operationally the system has a "intelligent tracking system including on-screen dashboards that update in real-time to assist in management decisions in both FOH and BOH areas". In addition, the system can "personalized service by identifying repeat customers, remembering their preferences and keeping track of VIP guests". Back office features that are included with the system are labor assignments and work schedules. The systems also can keep track of maintenance, cleaning schedules, and daily duties. On the management side the system is said to provide "complete system control". Some critics of the system say the disadvantages are that the costs are too high and that restaurants pay for every upgrade. The quality of service depends on the quality of the local vender. Hardware may need to be changed with new upgrades is software adding to the high costs than expected by customers. After reading this article my feeling is that for an small independent restaurant the Aloha system might not seem like a good choice after considering the total cost of the system. Smaller, less complex systems seems like the way to go.
Lymaris Collazo

Touchless Digital Menu System For Restaurants Launched - 0 views

www.prnewswire.com/...urants-launched-301063579.html

technology Hospitality hotel software business Tech travel solution menu system restaurants

shared by Lymaris Collazo on 19 Sep 20 - No Cached
  • The Interactive Firm, a premier provider of full-service social media marketing and guest reputation management services today, announced the launch of MyMenusOnline, its new touchless digital restaurant menu system.
  • With MyMenusOnline restaurant guests simply scan a tableside QR code or NFC tag to view the restaurant's menu on their own mobile device. The system is meant to replace traditional printed menus and eliminates concerns in potentially passing germs between in-house dining guests handling the same menus.
  • MyMenusOnline is managed and updated by the restaurant via any mobile device, tablet or desktop PC. All changes are pushed out to consumers in real-time, ensuring "daily specials" are always up to date.
  • ...3 more annotations...
  • MyMenusOnline is 100% web-based and mobile optimized and there is no need for any app download.
  • Guests can also save restaurant menus to their mobile device home screens for future access.
  • "According to a recent COVID-19 report published by the  National Restaurant Association, restaurant operators that are getting ready to reopen will need to consider how they operate under much stricter sanitary guidelines," said Vallauri. "Some industry experts are calling for one-time-use disposable menus, which is sure to increase the operating costs for restaurant owners. With MyMenusOnline, we take that cost out of the equation."
  • Lymaris Collazo on 19 Sep 20
     
    Consumers behaviors have changed due to Covid-19. They demand more sanitary practices on places. One of the things of the 'new normal' lifestile is e-menus. The Interactive Firm has launched MyMenusOnline which is a touchless digital restaurant menu. With MyMenusOnline consumers simply scan with their phones a QR Code to view the restaurant's menu. Besides the digital menu presented by the professor in the discussion, this could be the future of menus in restaurants.
nashalsiddiqi

AI in Restaurants: How it's Reshaping Restaurant Management | Lightspeed - 0 views

www.lightspeedhq.com/...ai-in-restaurants

restaurant technology AI Food Cost

shared by nashalsiddiqi on 15 Sep 21 - No Cached
  • Artificial intelligence software that makes restaurant forecasting more accurate and less time-consuming. 
  • From employee scheduling and cutting down on food waste to projecting sales and planning promotions, the benefits of AI are numerous. Ultimately, it helps you minimize labor and food costs and maximize profits. 
  • sales forecasting is a set of processes that restaurants use to project their future sales. For many restaurants, this means looking at the previous year’s sales reports for a specific timeframe and using that as a benchmark for the current year’s sales over the same timeframe
  • ...12 more annotations...
  • there’s a problem with this process. There are a ton of factors that contribute to sales growth or regression that simply looking at last year’s sales doesn’t give insight into. 
  • Things like the weather, your restaurant’s location, holidays and even local or international events can have a big effect on your sales. 
  • Whether it’s sunny, cloudy, rainy, snowy or warmer than usual, consumers are drawn to certain foods and drinks based on the conditions outside. Based on the food and beverages a restaurant serves, the weather will influence how many customers a restaurant serves on any given day. 
  • it lets you know how many sales you can expect in the future based on that historical sales and weather data. 
  • A study from the World Resources Institute found that for every dollar a restaurant invests into reducing their food waste, they save seven. That’s a 7x return on investment! 
  • By using historical sales data and weather conditions to predict how much inventory you actually need to buy to fulfill customer demand. In doing so, restaurants remove the risk of overspending on cost of goods sold (COGS).
  • Using AI, restaurants can accurately project their sales, inventory and staffing needs for holidays. Instead of guesstimating your sales for events like Saint Patrick’s Day, use artificial intelligence to decipher what (and how much) food and beverages you need to stock up on to fulfill demand.
  • Your restaurant’s location will also affect sales on holidays, and AI can help you predict foot traffic and walk-in customers based on the same historical sales and weather data. 
  • For example, if your restaurant or bar is near a basketball arena and your local team is in the finals, you can expect larger crowds of customers who want to watch the game. If you’re not prepared for that spike in customers, that’s effectively missed revenue. 
  • Rather than guess which menu items attendees prefer, pinpoint your best (and worst) sellers and adjust what you purchase from suppliers accordingly. 
  • AI can help restaurateurs determine what their promotion includes, which maximizes that promotion’s returns. 
  • With AI-powered forecasting, businesses in the hospitality industry can plan and make decisions based on previous sales data and analytics in relation to the weather, their business location and so much more. 
bruss031

GoTab Unveils Next-Generation All-in-One POS for Restaurant Operators | - 0 views

restauranttechnologynews.com/...e-pos-for-restaurant-operators

Restaurants POS Hospitality

shared by bruss031 on 26 Sep 21 - No Cached
  • GoTab restaurant POS was designed to help operators adapt to changing consumer preferences while still creating a personal connection with guests.
  • With QR code ordering, guests enjoy having control over the ordering and payment experience, choosing to order what they want, whenever they want.
  • operators can now easily tailor a guest-initiated experience or a server-initiated experience, enabling both parties to start and access the ordering tab and giving everyone flexibility to place orders however they wish.
  • ...6 more annotations...
  • “GoTab has been a boon for us, helping us reduce labor and track financials and inventory,”
  • With the GoTab POS, front-of-house staff can handle the very first impression of guests’ on-site experience, which always makes or breaks the overall experience. Servers and managers can start and add to a digital tab, seamlessly pass the tab to guests, and then update it later with upsells or order changes.
  • servers can be proactive and anticipate guests’ needs with more table touches, more upsells, and real-time issue resolution.
  • GoTab allows operators to capture each guest’s preferences and build upon each guest’s ordering data to create loyalty programs and better market to customers
  • “The typical legacy POS system (at best) is going to capture the person paying for a check. In a traditional restaurant – let’s say you have a table of 4, a restaurant is lucky if they can capture a single diner’s data for loyalty, spending insights and marketing purposes.
  • GoTab’s technology also provides restaurants with a menu of solutions that can adapt to a wide variety of restaurant needs. For instance, operators might want to start with online food ordering capabilities or a standalone food takeout and delivery system which integrates to their existing point of sale system. When they later decide to upgrade to a full GoTab POS, they have a platform with functions that seamlessly communicate with one another and provide a full 360-degree approach to restaurant operations.
  • bruss031 on 26 Sep 21
     
    The GoTab Restaurant POS is making waves in the industry that is coupling line level efficiency with increase guest satisfaction and preference catering to better assist guests throughout their dining experience. The new POS allows both guests and restaurant staff to add to a tab and reduces the overall time servers spend at a table being an order taker and thus frees up their time to allow them to better connect with guests on a personal level and fix issues in the moment that require more attention. The GoTab POS is going to be directly competing in an already saturated market filled with market leaders such as Square and Clover but I believe thier systems offer such a significant difference to the traditional POS system that they may be able to gain a competitive edge within the market.
Melisah Miller

Red Robin, Texas Roadhouse, Yard House use wait-list technology | Latest Headlines content from Nation's Restaurant News - 0 views

nrn.com/...improves-restaurant-operations

shared by Melisah Miller on 19 Jan 13 - No Cached
  • Melisah Miller on 19 Jan 13
     
    This article is about the incorporation of new technologies such as a tablet in restaurants. It discusses how using the new software's and services cut down waiting times within the restaurants and is generating more business. The article also explains through the point of view from managers that using these technologies have improved the flow of work in specific restaurants.  Using these new technologies is a good idea for the restaurants to use because it simplifies things for the customer. Although some people may not have text messaging, it benefits those that do. An example is in a shopping plaza that has restaurants or even in a mall; with this new technology if the wait is long customers do not have to stand in one section just to wait for a seat. These customers can walk around without the worry of being out of signal for the buzzer to go off.
obrediajones

6 Restaurant Technology Trends to Look Out for in 2020 - 1 views

upserve.com/...restaurant-technology-trends

shared by obrediajones on 14 May 20 - No Cached
  • With 60% of US diners ordering takeout or delivery at least once a week and 31% using online ordering or a mobile app, it’s no wonder that ghost kitchens have continued to pop up. Ghost kitchens—also known as dark kitchens, virtual kitchens, cloud kitchens, or headless restaurants—don’t have a storefront or seating for dine-in customers or takeout orders.
  • ulfill
  • Quick service restaurants are starting to take cues from Alexa and Siri by implementing voice recognition software for ordering.
  • ...7 more annotations...
  • Cloud-based restaurant POS systems are becoming increasingly popular versus old school legacy
  • As for FOH, using robotics and automation has become a hot topic among restaurant industry insiders and consumers alike, many of whom worry they’ll contribute to unemployment rates.
  • While it’s hard to say if a robot could ever replace a human chef, the concept has been gaining traction lately and it’s interesting to think about what mundane tasks a robot in the kitchen could take on, freeing up chefs and cooks for more creative or complex pursuits.
  • Not only are cloud-based systems easier to install (no hard wiring!), the hardware is less expensive, and software upgrades are free and can be done remotely, saving restaurateurs thousands of dollars in start-up and maintenance costs.
  • systems.
  • Arguably
  • Arguably the most valuable restaurant technology tied to a cloud-based POS system is the ability to track sales, server performance, menu trends, and more. Armed with data that can help you make better decisions when it comes to menu planning, staffing, and sales will give you a leg up on competitors who are still lagging behind with a legacy system.
  • obrediajones on 14 May 20
     
    This article explores how technological trends such as ghost kitchens, biometeric payment technology, robot chefs, cloud based POS systems, and voice assistant technology will dramatically change the customer experience. Author, Stephanie Resendes, explores how each innovation increases profitability. Additionally, the associated risks and the impact they will have on employment rates within the industry.
Manali Rabari

Has Debit Fee Reform Helped or Hindered Hospitality? | Top Stories | | Hospitality Magazine (HT) - 0 views

hospitalitytechnology.edgl.com/...-or-Hindered-Hospitality-82488

shared by Manali Rabari on 20 Oct 12 - No Cached
  • Since it went into effect in October of 2011, the Durbin Amendment changed the architecture of swipe fees for debit card transactions. Its impact on the hospitality industry is mostly felt by restaurants where debit cards are most commonly used, and its subsequent effect on the supply chain of payment transactions within the industry is difficult to ascertain.
  • “While the Federal Reserve’s rule significantly brought down debit swipe fees for many merchants, some small businesses will pay higher fees on smaller ticket transactions — evidence that the Fed provided card networks like Visa and MasterCard too much latitude to increase rates well above a reasonable and proportional level,” said Scott DeFife, executive vice president of policy and government affairs for the NRA in an earlier statement.
  • “The hospitality industry has not, as yet, presented a unified front on the Durbin Amendment and similar actions,” says business attorney Robert Braun, partner, Jeffer Mangels Butler & Mitchell LLP, (www.jmbm.com) Los Angeles, California. “We also have to consider whether there will be significant federal legislation in an election year, when attention is being drawn elsewhere. We might be looking, however, to the impact of implementing regulation and to legislation adopted by states, which could have an impact on credit card transactions.”
  • Manali Rabari on 20 Oct 12
     
    This article discusses the unknown impact on the structure of the fees of debit card transactions that is more commonly used in restaurants as a form of payment. The impact of the Durbin Amendment has not made an significant role in whether restaurants or hotels will feel the need to invest in anti-fraud technology. Even though most restaurants are in need of this type of technology. I wonder what the impact this would make on the restaurants if they were to invest in such a technology would it make it easier to track fraudulent charges made, and combat them. What do restaurants do in cases when fraudulent activity has taken place? How do they account for it on their inventory side? On the sales end the transaction will be decline by the vendor of the card but the options left for restaurants are to "eat the cost". How is this handled?
laboygrisell

5 Essential Benefits of E-Menu for Restaurants | HashMicro - 1 views

www.hashmicro.com/...fits-of-e-menu-for-restaurants

Hospitality eMenu Trends Technology

shared by laboygrisell on 02 Feb 20 - No Cached
  • 4. Boost Sales with Cross-Selling
  • E-Menu helps restaurateurs provide outstanding experience to their restaurant guests through an attractive menu display and ease in adding or removing orders, addressing waiters, and finding special menu choices.
  • The E-Menu enables them to view the menu of the day, the customer’s favorite menu, or chef’s recommendations.
  • ...13 more annotations...
  • You no longer need to replace your old menu books with the new ones whenever there are changes in your menu items or prices
  • You don’t even need to be physically at your restaurant to update the menu.
  • 4. Boost Sales with Cross-Selling
  • Boost
  • you can determine any food and beverage items you want to promote
  • If your competitors have invested in software to automate their restaurant operations, then you must too
  • restaurants have provided mobile applications to make it easier for their customers to place orders. Many also have joined food delivery applications such as DoorDash, GrubHub, UberEats, and many more.
  • ustomers, especially millennial ones, cannot be separated from technology
  • They want to keep connected with technology even when they are eating out. This is why many restaurant owners have switched to E-Menu.
  • E-Menu is one of the most effective ways to retain your current customers and acquiring new ones.
  • Your restaurant guests can also add or delete items from their order lists and place orders in just a few clicks.
  • E-Menu helps you modernize your restaurant and make it more advanced than other restaurants.
  • When your restaurant guests are happy with the service you provide, they will most likely share the great experiences with their peers and post good reviews on Google, Yelp, Instagram, or Facebook.
  • dlcrawford on 02 Feb 20
     
    This article describes a few of the pros of using unattended POS systems in restaurants. While many of them are things that I mentioned in my personal discussion post, I did not mention the ease of making menu updates, and I think that's a great point to mention.
  • laboygrisell on 15 Sep 20
     
    The article from HashMicro mentions benefits on having E-Menu's in the restaurant and how it helps boost the hospitality industry because of its unique attraction.
asanc036

Reinventing Restaurant Experiences Through Facial Recognition - 0 views

www.cyberlink.com/...ces-through-facial-recognition

restaurant experiences facial recognition Hotel software business technology hospitality tech Travel solution mobile

shared by asanc036 on 22 Sep 22 - No Cached
  • Biometric technology
  • offers enhanced health and safety
  • personalizes the dining experience, offers a more efficient bill payment system, and increases patron loyalty
  • ...36 more annotations...
  • Facial recognition technology helps with social distancing and capacity measures by identifying the proximity between individuals
  • facial recognition technology reduces physical contact
  • makes the experience more efficient by instantly scanning a guest
  • 's face for verification and payment.
  • safest technology in identity verification, dramatically reducing the risk of payment fraud.
  • 2. Social distancing and capacity requirements
  • 1. Contactless payments
  • keeps track of the number of people in the store
  • 3. Customer loyalty programs and personalized dining experiences
  • allows restaurants to create personalized experiences for loyal customers, and encourage first-time guests to return.
  • recognized as VIPs,
  • weekly regular who likes his burger rare with no lettuce or tomato, thus increasing customer satisfaction
  • 4. Fast-food restaurant transformations
  • with facial recognition
  • customers
  • don’t need to remember a password or log into an app
  • Facial recognition t
  • turns these kiosks into interactive experiences by recognizing loyalty program members and presenting pe
  • ased on
  • Facial recognition
  • past orders
  • also being employed in drive-through lines
  • saving time
  • 5. Employee systems: access control, time and attendance clocks, and ordering terminals
  • Advanced technologies like FaceMe® can be installed at staff entrances to check body temperature and mask-wearing while accurately identifying employees
  • simplifies clocking-in/out
  • accurate login capabilities without the need for keys or cards.
  • FaceMe SDK
  • FaceMe
  • facial recognition engine
  • to create personalized and efficient customer experiences
  • FaceMe Security
  • It can also display body temperature (when connected to a thermal camera), identify opted-in VIP customers, clock-in/out employees, flag block-listed individuals, and send real-time alerts to security personne
  • software solution that performs facial recognition even if users are wearing a mask.
  • FaceMe Health
  • installed on a PC connected to a camera with thermal imaging capabilities.
  • asanc036 on 22 Sep 22
     
    Biometric Technology is being implemented in restaurants offering better health and safety, personalised dining experiences and efficient payment methods. Restaurants are using facial recognition for the following: 1. Contactless payments - scanning customers' faces for safe payment verification. 2. Social distancing and capacity measures - helps identify proximity between individuals and tracks number of people inside a store. 3. Loyalty programs and personalized dining - opted-in diners are recognized as VIPs giving them personalized service and suggesting past preferences. 4. Fast-food restaurants - customers don't need to remember a password or long into an app. Facial recognition is being implemented in drive-through lines to save time. 5. Employee systems - technologies can check body temperature and accuracy of mask wearing, it also simplifies cocking in and out and gives them login access to the POS terminals.
tredunbar

Restaurant Tech Investment And What it Means For the Industry - 0 views

aaronallen.com/...restaurant-tech-investment

Restaurant IT Investment

shared by tredunbar on 21 Oct 20 - No Cached
  • Investment in restaurant tech has the potential to transform how chains operate, manage staff, create value, and increase sales
  • half of restaurant operators describe their use of tech as “lagging
  • The sheer scale of options, from upgraded POS systems to automated kiosks, makes it tempting for CEOs and other chain executives to leave tech to the experts.
  • ...7 more annotations...
  • cost and the time it takes to implement new systems
  • an integrated guest experience enabled by the technology and ultimately powered by something else: operational execution and capability
  • one in four guests factors in technology when deciding where to eat
  • startups will continue to unveil the capability to solve problems unique to the restaurant industry
  • chains that best harness those capabilities will create significant value and differentiate themselves, while others will increasingly find themselves at a disadvantage
  • the best indicator of success is the commitment of company leadership
  • The challenge will be tying two very disparate industries — tech and food service — together
  • tredunbar on 21 Oct 20
     
    This article details the importance that investing in new technology has on the restaurant industry. Many restaurant concepts like Panera Bread have made it their focus to drive new technology in their restaurants and have seen an incredible and continuous ROI. The article cedes that those who take a "wait-and-see" approach will find themselves playing catch up. Attributing to this is the fact that technology is generally considered old by the time it has worked out any potential issues.
jamigovaerts

POS Systems: The Backbone of Restaurant Tech | Modern Restaurant Management | The Business of Eating & Restaurant Management News - 0 views

modernrestaurantmanagement.com/he-backbone-of-restaurant-tech

technology hotel business Tech travel solution mobile green hospitality software

shared by jamigovaerts on 14 Sep 20 - No Cached
  • “one-stop-shop”
  • All restaurant technology starts and ends at one central point: it’s POS system.
  • a good point of sale system can be the biggest asset a restaurant has
  • ...5 more annotations...
  • Technology upgrades, such as those that protect against data theft or provide guest relationship management capabilities, can make a big difference in improving operational efficiency and guest satisfaction.
  • Modern-day point-of-sale software functions on its ability to integrate.
  • It may be impossible to predict the future of POS technology with certainty, but it’s quite transparent that the technology will continue to evolve to meet the changing demands of the market.
  • Improving the quality of food, service, and guest experience has always been and will always be the primary driver of restaurant success. To do that, every restaurant needs a POS system that won’t fail them and will provide assistance in all aspects of operations from now into the future.
  • POS Systems: The Backbone of Restaurant Tech
jalipman

How Restaurant Operators Can Optimize their POS Investment in the COVID-19 Environment | Modern Restaurant Management | The Business of Eating & Restaurant Management News - 1 views

modernrestaurantmanagement.com/nt-in-the-covid-19-environment

shared by jalipman on 28 Jun 20 - No Cached
  • Perhaps they’ll see that they’re better prepared for contactless and touchless payment technologies of the future, or that customers are willing to share valuable data and feedback at the time of payment – or that they’re suddenly getting more value out of their POS investment than ever imagined.
  • oving forward, the protection of personal health will now be on par with protection of personal financial information.  Whether restaurant operators like it or not, these responsibilities are now table stakes for the restaurant industry and the new fundamentals for delivering the ultimate dining experience
    • jalipman
      jalipman on 28 Jun 20
       
      This is very valid it will open an entire new market for touch less safe POS systems
  • These financial and health assurances are vital to bringing diners back to restaurants, and to the resurrection of the industry as a whole. 
  • ...7 more annotations...
  • Through direct integration with the POS, restaurant operators can extend their POS to create a truly secure and touchless environment. This option is available for several well-known and widely used POS systems such as Aloha, MICROS, Squirrel, Dinerware and Focus – and can be utilized without the hassle of having to re-program menu items and prices, or retrain waitstaff.  It can also help operators avoid any changes to merchant processing or pricing.  
    • jalipman
      jalipman on 28 Jun 20
       
      The direct integration will be very helpful and create and ease of service that will drive people to go to restaurants more. The idea of safety and touch less environments will be a driving force in the food market from now on.
  • By using a fully PCI and EMV compliant pay-at-the-table device that extends the POS to the table, restaurant guests are empowered to use their phone to facilitate the transaction. With the simple scan of a QR code, guests can immediately launch a payment process that’s both encrypted and entirely touchless. 
    • jalipman
      jalipman on 28 Jun 20
       
      This aspect of the POS system will really make the dining experience virtually all from your phone. It may adversely affect the in person staff because it is a lot easier to tip less and leave honest feedback if you can do it from a distance.
  • he consumer can choose either to reduce contact with a payment system where they control their own credit card, or to eliminate all contact with a touchless payment option.  
  • It also represents one of the largest investments for a restaurant operator, so it only makes sense to explore how the investment can be leveraged to provide additional value. 
  • ow can their existing point-of-sale (POS) system and related technologies help to provide a safe environment with secure payments?
  • Despite these conditions, the expectations placed on restaurant operators are greater than ever.  On top of the everyday commitment to prepare great food, provide stellar service, and maintain an inviting environment, restaurant operators have, in recent years, been challenged to meet higher standards for protecting customer payment information – and now to preserve public health and safety.  The responsibility is daunting, some may say overwhelming.
    • jalipman
      jalipman on 28 Jun 20
       
      As we go further into the corona virus epidemic it is becoming even more evident that proper safety precautions are important. Using these POS systems is also difficult during a time like this because they are very high touch areas.
  • There have been many industries that have had to adjust to the new reality of COVID-19, but likely none have been more dramatically impacted than the restaurant industry.
obena010

Top 3 Ways You Can Fight Theft at Your Restaurant - 1 views

www.touchbistro.com/...ombat-theft-in-your-restaurant

restaurant theft fight POS

shared by obena010 on 02 Jul 20 - No Cached
  • How to Combat Theft in Your Restaurant
  • Employee theft and customer theft in restaurants can become a massive problem if left unchecked.
  • From colluding bartenders and cocktail servers to theft tactics as complex as Ponzi schemes, restaurant theft can occur in a million ways. 
  • ...18 more annotations...
  • False orders, credit card fraud, and comping
  • are some of the most common issues
  • Employee Theft Prevention
  • and theft can account for up to 4% of restaurant sales.
  • liquor lost due to spill or waste – can account for about 25% of alcohol sales.
  • Inventory management:
  • Comping policy:
  • So how can you protect yourself? Enter chip and pin, also known as “smart card” technology
  • Dine-and-Dash Prevention for Restaurants
  • the heroics of dealing with dining-and-dashing should actually be left to restaurant policy.
  • But you can mitigate risk in other ways. Ways to dissuade dine-and-dash theft include:
  • Video surveillance:
  • A host at the front door:
  • The use of a single entrance:
  • Request a credit card:
  • Credit Card Fraud Prevention for Restaurants
  • POS security settings and controls:
  • Restaurant theft prevention starts with establishing a culture that encourages loyalty among staff and policies that protect financial interests.
  • obena010 on 02 Jul 20
     
    Talks about different ways to prevent fraud in different areas of the restaurant.
  • hankunli on 03 Jul 20
     
    This article mainly focused on ways restauranteurs can avoid theft. For employee theft, inventory management, complimentary control and a POS system that can track the whereabouts of the items are good ways to deal with it. For dine-and-dash, the restaurant will be safer if adding surveillance and using a single entrance. Also, using credit cards is a nice way. For credit card fraud, preferring to use a "smart card" technology will be a vital way.
anonymous

Virtual events keep restaurant customers engaged and can boost sales - 0 views

www.nrn.com/...rs-engaged-and-can-boost-sales

virtual restaurant events covid zoom online experiences

shared by anonymous on 05 Oct 20 - No Cached
  • Virtual events are the new norm, and for those who do it right, there is an eager audience waiting to engage.
  • essential to operate in the virtual space effectively to ensure restaurants and bars stay relevant and top of mind
  • It has kept me engaged and it has kept our guests engaged with us.” 
  • ...7 more annotations...
  • The model of the ‘Zoom happy hour’ is dead
    • anonymous
      anonymous on 05 Oct 20
       
      AHAHA yes. Please yes.
  • “People are missing experiences. So, think about what your guests want. If you’re a regular at a restaurant, and they say ‘we are gonna teach you the secrets behind some of our signature dishes along with some great wine pairings,’ that could be meaningful.
    • anonymous
      anonymous on 05 Oct 20
       
      Like Stephanie Izard's Goatceries. So smart to engage in a new way
  • As best as you can, try to figure out who your audience is. I knew that I had to aim at folks who were looking at quarantine as a time to explore their passions. My classes are quite reasonably priced, but they, and the wines that accompany them, are definitely more expensive than many wine drinkers would be interested in, and I'm fine with that. I feel very confident that I can deliver a class experience that makes people feel very good about the $25-$35 they've spent on a 90 minute class.”
  • Zoom classes with my staff where we covered the history of different spirits,
  • I realized I could repurpose them and tailor them for consumers.
  • Anything they tasted during the classes, I offer for retail sale afterwards,”
  • Be well versed on the content, and more importantly, set expectations for your panelists,”
    • anonymous
      anonymous on 05 Oct 20
       
      Like teaching
  • anonymous on 05 Oct 20
     
    With restaurants having to go dark to most of their customers, it has become essential to reinvent and find a way to connect through online events. Using newer technologies like Zoom, Tock, and other social media platforms, closed restaurants and bars can find a way to connect and engage their customers, and sometimes even find a profit in it. In this article, we follow the path of a wine bar owner who closed his doors early on. He then moved to zoom classes for his servers, and decided to tailor them to his consumers. Now, he offers virtual tasting experiences that are followed up with the options to buy those wines directly from his bar. He also has done classes for 25-35 that engage his consumers in a positive experience. I've seen this happen a lot lately with successful pivots in restaurants. Girl and The Goat did this with goatceries, where she has created multi-day groceries that are partially prepared that guests can pick up and then follow her online cooking class directions. I've also seen this with Christina Tosi as she has started online baking classes through Instagram. If restaurants can continue this through the pandemic, it might offer another new option for revenue in the future.
asant318

Can Technology Make or Break a Restaurant's Success? | Hospitality Technology - 0 views

hospitalitytech.com/e-or-break-restaurants-success

shared by asant318 on 03 Jul 18 - No Cached
  • restaurateurs are struggling to find streamlined solutions that can keep them engaged, and keep profits on the rise
  • use technology to create and maintain a loyal customer base.
  • compatible technology
  • ...11 more annotations...
  • Restaurants are taking technology to the next level by integrating the systems that track inventory, take reservations, sell menu items, and manage employees.
  • easy to cross-reference
  • consider starting with a cloud-based point of sale. These solutions can deliver 2.1 times the ROI of traditional on-site systems,
  • Online ordering (OLO) is more
  • Nearly 2/3 of fast casual customers plan to order online in 2018.
  • increases the average ticket size 26% over traditional
  • This method of connecting with customers also has the potential to reduce overhead
  • Best of all, restaurants can easily collect email addresses for a mailing list, to re-connect with customers in the future.
  • consumer use of technology will continue to increase
  • A restaurant owner’s choice to embrace technology can make or break their business
  • keeps your customers happy and your ROI on the rise.
  • asant318 on 03 Jul 18
     
    This article touches on how it is critical for restaurants to embrace technology in order to maintain a loyal customer base. What I found to be the most important point was the importance of compatible technology. The article recommends having technology that can track inventory, reservations, sell, manage employees. The value of this is measured and 2.1 times the ROI of a traditional onsite POS. The article recommends online ordering, points out that 2/3 of fast casual customers plan to order online this year, and that the average ticket size is 26% over the regular order. I agree with the author that a restaurant owner's choice to embrace technology can make or break their business.
Ryan Jove

Innovations in Hospitality: Hotel Technology, Restaurant Text Message Marketing, Mobile Services | Mosio | Web-Based Text Messaging Software - 1 views

www.mosio.com/...sage-marketing-mobile-services

innovations hospitality hotel technology restaurant text text message text message marketing message marketing mobile services messaging software

shared by Ryan Jove on 08 Nov 12 - No Cached
  • Innovations in Hospitality: Hotel Technology, Restaurant Text Message Marketing, Mobile Services
  • A hotel’s primary reason in investing in technology is to boost revenues, increase guest satisfaction and improve operating efficiencies.
  • Restaurants marketing through text messaging offer competitive advantages on the mobile channel most used by guests: text messaging.
  • ...2 more annotations...
  • Guest can make reservations, search for nearby restaurants, be informed of important events in the hotel and also they can use it to purchase via the help of m-commerce solutions.
  • Surveys say the business traveler is more interested in mobile services offered by hotels when it comes to guest check-in and check-out.
  • Ryan Jove on 08 Nov 12
     
    Restaurant Message Marketing is growing extremely quickly.  It is increasing revenues for restaurants.  By opting-in, clients can receive coupons from the restaurants automatically.  With the added use in smartphone technology, this is a e-marketing strategy that many hospitality firms will look to implore in the near future.
Qianqian Kang

Digital Economy Helps U.S. Restaurants | .TR - 0 views

www.tourism-review.com/s-restaurant-revenue-news10331

technology restaurant business mobile

shared by Qianqian Kang on 24 Jan 18 - No Cached
  • 31% of clients claimed having posted a favorable review on the social network about the experience they had while visiting a restaurant, focusing on the food or drink they got.
  • 72% of millennials post their experience in social networks - the most frequent social network used is Facebook with 86%, and Instagram, with 46%.
  • “More and more people decide on the restaurant based on the reviews of their friends and acquaintances on the social networks. So it is not surprising that 83% of restaurant owners consider that these networks have a positive impact on their business and that they significantly influence how they present the dishes of their menu," stated the survey authors.
  • ...1 more annotation...
  • The results of the survey confirm the latest trend among millennials: consumers value positively the possibility to order food from their favorite restaurant through a smartphone or computer. According to the survey, "online orders and home delivery meet customer needs while boost the orders and increase the restaurants' revenue."
  • Qianqian Kang on 24 Jan 18
     
    This article brings us a closer sight into how the technology and digital advancement improve the restaurant operation. As social network has been more and more popular among millennials and babyboomers, social media has been used as one of the most important marketing approach. What's more, local pick-up and home delivery service have been rising up to a large extent. Digital technology is generally embraced by restaurant managers as most of them are willing to implement competitive and creative technology to their properties.
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