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Jianyi Wang

OPERA system - 1 views

  • OPERA offers effective and easy deployment for smaller, independent single and multi-property operations and global, multi-branded hotel chain environments. OPERA Enterprise software solutions can be deployed in any size environment, from a single property with just Front Office to a large, full-service hotel with Sales & Catering, Revenue Management, Spa and Golf and Materials Control.
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    This article is a general introduction of Opera system. It is one of the most commonly used system in hospitality industry, especially in hotels. As far as I know, this system is used in basically every five-star hotels in my hometown. We can see from the article that it is helpful to basically all the departments in hotels. This is the system I used during my internship in Intercontinental Hotel Beijing Beichen. The main function of this software for me is to extract reservation information of our banquet and conference rooms. Under the guidance of my supervisor, I learned how to make a Banquet Event Order by this software. It is the common tool we used to get and share information with our colleagues in other department. For example, when I receive a call from a guest and he needs to book a banquet room for wedding ceremony, I click on the book button and our colleagues in Reservation department will know it is occupied by other people if someone else want to book it on that day.
Matt Turner

The Time is NOW for Social Media in the Hospitality Industry - 2 views

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    Social media has revolutionized the way businesses are able to interact with consumers - It sets an unprecedented opportunity for brands to raise the bar in providing unique, personal experiences for customers past, present and future. The hospitality industry in particular has an enormous opportunity to market in innovative ways via tools like Twitter, Facebook, YouTube, blogging, mobile-based initiatives and more. Now is the time for the hospitality business to use social media to target their customers. It is important for hotels to realize the importance of this and invest money in improving their company's image and awareness.
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    I definetely agree with this article. Social media seems to be the advertising method of the future. I do not follow any blogs, but I know a lot of people who will go and buy whatever their favorite blogger suggests are good products. The same will likely be true for the hospitality industry. If the right person suggests a restaurant or hotel, people will flock there. Bloggers are like internet celebrities and everyone knows how people blindly follow the celebs.
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    This is an article that highlights the relationship between the hospitality industry and social media. The author, Debbie Miller, talks about how social media has enabled brands to provide personal and unique experiences to its customers, whether they are past, present, or future patrons. Miller also talks about the innovative ways that the hospitality industry is marketing itself, such as twitter, facebook, youtube, and more. Miller touches on location based loyalty, and we no longer need a stamp card, because everything can be managed to through cell phones, using applications such as foursquare. The author then goes on to talk about the fact that everyone can be a potential reviewer, and how restaurants and hotels must monitor sites such as tripadvisor and yelp. She makes a great point about how one bad experience can be posted in real time, for the world to see. The next point that Miller makes is how mobile access and video is key for hotels. She states that Hotels have a cliental that is always on the go, and that makes it important for the hotel to utilize a user friendly mobile site. Also, she talks about how hotels can use video to show potential guests all that they have to offer. Lastly, Miller moves on to talk about airlines and destinations, and how they use social media. She states that airlines have found a number of ways to use technology and social media, explaining that one airline, amidst a large words with friends debacle, used social media to clear the air. The author finishes with how destinations are using social marketing as well. She states that many destinations are now using social media sites to keep their guests informed about local events, as well as niches such as hotels, eateries, and other attractions.
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    Social media has been around for a while but slowly has become more and more popular. We as a hospitality industry have so many opportunities with social media. For example.. I work in a restaurant and we do so much promoting on Facebook And twitter for specials and upcoming events. With social media in the industry it allows us to interact with customers from the past, present, and potential future guests. The author of this article hits it right on when talking about ways to use it with all the different allies there are now a days.
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    This is a great article. This is the wave of the future as hospitality business can place ads and deals on places like facebook and travelocity. It is great as well to see reviews from other people when it comes to things like hotels and restaurants, so you too can choose if the place is right for you. While reviewing a place is great for future customers, it may not be a great tool for the establishment, if it receives bad reviews. One bad review can damage an establishments reputation over night.
Juan Franco

Embassy Suites Boston at Logan Airport installs FlyteBoard | Hotel Management - 2 views

  • Embassy Suites Boston at Logan Airport installs FlyteBoard
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    Hotels are using new technology in order to exceed customer satisfaction by using digital signage that inform to the guest of the real departures and flights from the local airport and no local. This digital flight board is also used to inform the customers of the local or nationwide weather, hotel events, and news, just to mention some of its use. It is called FlyteBoard; also the flights information can be seen through the guest in room television and ipads all this is touch screen interaction.
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    This is such a waist of funds just like as everything Hilton does...Guests can access all that information from their in-room TV - that will probably be more comfortable, than to look for this TV flat-super-screen somewhere in lobby, then standing their in front of it, navigating touch screen, when 20 other people are waiting to check their flight...
berkley7

Accounting and Bookkeeping for the Tourism Industry - 0 views

  • Just as the history of the tourism and hotel industry has grown and evolved into the mega economic force it is today, so has the bookkeeping necessary grown into a mega accounting career that the tourism business could not live without.
  • Opportunities working in the accounting services of major tourism theme parks and related companies may include professional and managerial roles in Financial Analysis, Planning Operations, Auditing, Tax preparation and Contract Reporting. To advance into tourism management training for upper corporate managerial level you would require knowledge in of these areas: Cash-flow Operation & Cost Budget Pensions Foreign Currency Accounting System Integrity Accounting & Reporting Standards
  • The career incentives of all bookkeeping and accounting positions within  tourism and especially the major theme park resort industry are immense.  You have a career length opportunity for travel to exotic locations and if desired, working and living abroad.  The world of tourism, theme parks and resorts is always growing and consequently your work environment’s aspects grow with it.
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  • Basic accounting training is still the obvious first step, even starting with career college based diplomas.
  • Avail yourself of basic certification, familiarize yourself with quality bookkeeping and accounting software, and climb aboard the hospitality and tourism career train!
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    Module 8: "Everything in the business world is about the bottom line, and the accounting department of an organization is the keeper of that bottom line's flame." The following article, Accounting and Bookkeeping For The Tourism Industry gives and inside look and new perspective into the accounting and bookkeeping within the hospitality and tourism industry. The following are a few topics that are required in order to successfully run financial aspects within the travel industry; cash-flow, operation & cost budget, pensions, foreign currency, accounting system integrity and accounting & reporting standards. I was interested to read all of the possible job opportunities that are available in accounting and booking sides of the travel industry; for example - opportunities to travel to exotic locations, work/live abroad, possible events, etc. It is clear to read that employees in both accounting and booking are vital today and their role continues to play a major role in the overall success of the industry. "Just as the history of the tourism and hotel industry has grown and evolved into the mega economic force it is today, so has the bookkeeping necessary grown into a mega accounting career that the tourism business could not live without."
galca008

What Are the Accounting Procedures in the Hospitality Industry? | Your Business - 0 views

  • Many of the accounting procedures used by hospitality companies are the same as those applicable to businesses in other industries. Methods for recording cash, receivables and deferred tax assets are similar while industry-specific transactions require special treatment. For guidance, accountants within the industry reference generally accepted accounting principles.
  • Retention periods for important records such as source documents, journal entries and reconciliations are prescribed by GAAP. Auditors must have access to evidence that supports management’s assertions in financial statements, and failure to comply with retention provisions can lead to various negative outcomes.
  • Data security is also a relevant concern, and tax returns, financial schedules and forecasts require safeguarding to prevent unauthorized access.
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  • Management must maintain effective internal control over financial reporting to protect owners and other relevant stakeholders. A number of standards related to a company’s control activities are listed by GAAP, and auditors are charged with evaluating internal control on engagements with publicly traded clients. Because cash transactions are prevalent throughout the hospitality industry, segregation of duties is a critical part of efforts to prevent liquid assets from misappropriation
  • Not all cash inflows are recorded as revenue and some are actually carried as current liabilities on the balance sheet.
  • Staying at a hotel or buying a timeshare unit requires some form of upfront payment by consumers and a potential refund when criteria are met. Tips are sometimes aggregated by restaurants and similar establishments and then distributed to employees. Whether transactions are completed by cash, check or credit, hospitality companies must record revenue only when it is appropriate.
  • Vacation ownership interests, contract receivables and resort construction projects are among the line items that require special accounting treatment for timeshare companies.
  • Most timeshare companies sell their units or points via financing agreements, and accounting for mortgages requires a record of accrued interest, advance payments and other related events
  • Timeshare transactions are among the most complicated among all of the recordable events in the hospitality industry.
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    This article outlines some of the procedures that are used in the Hospitality Industry accounting departments. Beginning with document retention, GAAP is followed to comply with how long the documents need to be kept. In keeping documents, data security needs to be in place to protect sensitive information. Internal controls are also important and follow GAAP, so that stakeholders and owners are protected. The procedure is so that the proper allocation of assets are maintained. Revenue recognition is also part of accounting procedures, as revenues may be sorted in various ways as appropriate. Lastly, timeshare accounting being one of the most complicated, due to the different agreements. I found this article to be a good guide in knowing the basic procedures that are followed in hospitality accounting.
smones

Why first responders need your hotel's information | Hotel Management - 0 views

  • breakdown when it comes to execution,
  • clear plans for emergencies
  • Stephen Nardi, CEO of Chicago-based mobile software company RealView,
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  • His company assists with the process by providing a streamlined way to equip first responders with your hotel’s up-to-date floor plans, as well as other considerations.
  • “We provide a preplan program where we make everything a responder would need available to them ahead of time,” Nardi said. “With planning, both employees and responders won’t be operating on trial and error but reality.”
  • RealView provides solutions such as digital floor plans, fire protection information, protocol for ingress and egress and any particulars regarding persons in need of special assistance. This information can be accessed using portable tablets or at designated security stations, is updated remotely and is shareable digitally with first responders.
  • before they arrive on the scene,”
  • This information is crucial because it can also protect your hotel from a liability standpoint.
  • “The front-end policies you have will protect you in the moment and in the end,” Parafinczuk said. ““Any break in the chain is a liability. It’s a minefield.”
  • The greatest barrier to improving a hotel’s security is fear of hampering the guest experience.
  • 4 Proactive Safety Tips
  • 1. Identify Your Guests
  • Hotels struggle with tracking guests on property.
  • supply event attendees with wristbands or badges,
  • 2. Make Information Available
  • According to Nardi, some hotels are concerned about making floor plans and other information public knowledge because it could give a bad actor the information they need to harm guests or damage property.
  • 3. Respond Immediately
  • Parafinczuk said it took six minutes for authorities to respond to the deadly shooting at Las Vegas’ Mandalay Bay in 2017, and they were hampered by a lack of information on arrival.
  • 4. Document and Report
  • operators are still not in the clear until they document and disclose every aspect of the event internally.
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    RealView is a Chicago-based mobile software company that assists hotels with emergencies by equipping first responders with hotel's up-to-date floor plans and other relevant information. "We provide a preplan program where we make everything a responder would need available to them ahead of time," Stephen Nardi, CEO of RealView, said. "With planning, both employees and responders won't be operating on trial and error but reality." All of this information is streamlined to portable tablets or security stations and can be updated remotely and shared digitally. This software is important not only because of the safety of hotel patrons and visitors, but also to protect a hotel from a liability standpoint. "The front-end policies you have will protect you in the moment and in the end," Justin Parafinczuk, a partner for the defense law firm Koch, Parafinczuk, Wolf and Susen said. ""Any break in the chain is a liability. It's a minefield." In my opinion, this type of software not only makes sense but should be required in all hotels. When dealing with emergencies that involve life and death, seconds matter. It is software like RealView that can be the difference in saving peoples live's. RealView offers the ability to streamline real time information and make it easily sharable. I believe that not having this type of software should be considered a legal liability to hotels and they should be held accountable if they do not have this type of software implemented.
augu010

5 Best Practices to Prevent Insider Threat - 0 views

  • Insider threat continues to be a problem with approximately 50 percent of organizations experiencing at least one malicious insider incident per year, according to the 2017 U.S. State of Cybercrime Survey.
  • While intellectual property (IP) theft, IT sabotage, fraud, and espionage have continued to appear as the primary forms of malicious insider threats, new research has led us to understand the patterns related to unintentional insider threats. These threats represent a significant risk for organizations and potential attack vectors for malicious insiders and external adversaries.
  • Know and protect your critical assets Develop a formalized insider threat program Deploy solutions for monitoring employees actions and correlating information from multiple data sources Clearly document and consistently enforce policies and controls Incorporate malicious and unintentional insider threat awareness into periodic security training for all employees
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  • The trust that organizations place in their workforce can leave them vulnerable to malicious insiders, who often use particular methods to hide their illicit activities.
  • Current technology allows seamless collaboration, but also allows the organization's sensitive information to be easily removed from the organization. A complete understanding of critical assets (both physical and logical) is invaluable in defending against attackers who will often target the organization's critical assets.
  • Critical assets can be both physical and logical and can include facilities, systems, technology, and people. An often-overlooked aspect of critical assets is intellectual property.
  • Insider Threat Incident Response Plan:
  • Organization-wide Participation:
  • versight of Program Compliance and Effectiveness:
  • Confidential Reporting Mechanisms and Procedures:
  • Formalized and Defined Program:
  • ommunication of Insider Threat Events:
  • Protection of Employees' Civil Liberties and Rights:
  • Policies, Procedures, and Practices that support the InTP:
  • Data Collection and Analysis Techniques and Practices:
  • Prevention, Detection, and Response Infrastructure:
  • Insider Threat Practices Related to Trusted Business Partners:
  • Insider Threat Integration with Enterprise Risk Management:
  • Organizations should ensure policies and controls provide: concise and coherent documentation, including reasoning behind the policy, where applicable consistent and regular employee training on the policies and their justification, implementation, and enforcement Organizations should be particularly clear on policies regarding acceptable use and disclosure of the organization's systems, information, and resources use of privileged or administrator accounts ownership of information created as a work product evaluation of employee performance, including requirements for promotion and financial bonuses processes and procedures for addressing employee grievances
  • wareness training for the unintentional insider threat should encourage employees to identify potential actions or ways of thinking that could lead to an unintentional event, including level of risk tolerance--someone willing to take more risks than the norm attempts at multi-tasking--individuals who multi-task may be more likely to make mistakes large amounts of personal or proprietary information shared on social media lack of attention to detail
  • Our intent was to develop a single definition for insider threat that covers malicious and non-malicious (unintentional) insider threats covers cyber and physical impacts applies to both government and industry is clear, concise, consistent with existing definitions of 'threat', and broad enough to cover all insider threats
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    This article goes into detail about various safe practices that can prevent cyber threats. Policies and procedures must be created in order to protect us from cyber crimes. Governments have worked hard to protect data from being hacked.
cwilliamsiona

Data Security in Hospitality - Why Is It So Important? - 0 views

  • The hospitality industry has one of the highest numbers of security breaches.
  • As a result, the hospitality sector seems to be an ideal target for cybercriminals looking to carry out credit card fraud and identity theft crimes.
  • Such complex ownership structures could result in breaches as in the case of the Wyndham Worldwide breaches which occurred back in 2008 and 2010
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  • These criminals infect point-of-sale systems with malware that scrapes card information. 20 out of the top 21 high-profile breaches that have occurred since 2010 have been a result of this strategy.
  • One of the more recent data breaches in 2019 - the Earl Enterprises data breach involved the theft of over 2 million credit card numbers. It is believed that the breach was the result of malware installed on POS systems at the popular restaurants run by the company.
  • Having well-trained staff is invaluable for ensuring the secure collection and storage of sensitive data. However, the hospitality industry has a very high turnover rate due to the fact that it largely involves seasonal work.
  • Just one untrained individual can give cybercriminals easy loopholes to gain access to sensitive customer data.
  • It involves employees selling customer data to third parties unknown to the management of their organization
  • High profile breaches such as the recent Marriott International data breach which resulted in the leakage of the personal data of over 500 million guests continue to drive up awareness levels.
  • Failure to provide adequate data protection can have catastrophic consequences for hospitality companies
  • Organizations in the hospitality sector can protect the data of their customers by implementing a number of best practices for mitigating the risks associated with data collection.
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    According to this article, the hospitality industry has one of the highest numbers of security breaches. Due to the nature of the business, credit card fraud and identity theft crimes seem to be an ideal target for cybercriminals. Humor error, high turnover rate, and insider threats are just a few primary factors for security breaches within the hospitality sector. The consequences of data breaches can have a long lasting impact on the company, including, customer trust, tarnished brand reputation and legal and financial problems. As we all know, hotel owners and operators do not want anything to impact their revenue. Encryption of credit card information, operating a continuous training program in cybersecurity, adhering to relevant regulations, using firewalls, and a detailed response plan in the event that a data breach should occur are a few practices the hotel sector can implement to mitigate a cyber attacks.
obena010

When It Comes to a Cyberattack, We Are All Vulnerable - By David Trumble - 0 views

  • When It Comes to a Cyberattack, We Are All Vulnerable
  • Cyberattacks have nearly paralyzed mega enterprises including Facebook, Target, Wells Fargo and even the venerable credit reporting agency, Equifax. 
  • Here are some compelling, if not terrifying, statistics on the growing threat of data breaches:
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  • organizations must take preemptive measures not only to mitigate the financial and reputational impact of these events but ultimately to protect their customers.
  • Deploying the latest software protection is only the beginning. Transparency to customers and actionable steps to correct such a catastrophic event are critical to an orderly recovery.
  • An effective plan includes a risk assessment to identify vulnerabilities across a wide spectrum of threats including, but not limited to, cyberattacks.
  • Here are six important questions to ask your crisis management team:
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    Talks about the effects and the importance of being prepared for a cyber attack.
zihanwang

25 Eco-Friendly Hotel Ideas for Sustainable Properties | Cvent Blog - 0 views

  • Hotels around the world are rolling out a plethora of green initiatives like smart showers, solar power installations, and waste diversion.
  • Sustainable hotels are businesses that significantly reduce their environmental impact through green best-practices in maintenance, services, logistics, products, and supplies. The core elements revolve around reducing waste, saving energy, and cutting down on water usage.
  • Utilizing Internet of Things (IoT) technology, these same room amenities can be connected to apps so guests can change settings remotely. 
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  • Make your staff eco-friendly
  • 1. Create a green team.
  • 2. Target low-hanging fruit to start.
  • 3. Make the hiring and training process green.
  • Ensure guest services are eco-friendly
  • 4. Focus on efficiency. 
  • 5. Upgrade your transportation offerings and services with sustainability in mind.
  • Make guest rooms more green  6. Automate conservation.
  • When hotels go green, they do less damage to the environment, lower costs, and win goodwill from guests. 
  • 7. Furnish rooms sustainably.
  • Make food services eco-friendly 8. Reduce waste during events.
  • 9. Incorporate reusable dishes, silverware, glasses and mugs.
  • 10. Shop local.
  • 11. Compost and donate food from your kitchen.
  • Make the gift shop green 12. Stock-up with sustainable items.
  • 13. Operate with efficiency.
  • 16. Install a worm composting bin.
  • 15. Water wisely.
  • Smart irrigation systems
  • Create hotel landscaping and gardening that's eco-friendly 14. Cut down on runoff.
  • Keep hotel utilities green 17. Keep things shady.
  • 18. Automate water and energy conservation.
  • 19. Invest in green infrastructure.
  • Make hotel maintenance green 20. Give your operations a check-up.
  • 21. Keep an eye on your systems.
  • Ensure hotel waste management is sustainable 22. Ditch the plastic water bottles.
  • 23. Compost whenever possible.
  • Go green for purchasing 24. Make green decisions.
  • 25. Shop for certified green appliances.
  • Share the good news about your sustainable hotel:
  • As you take steps to improve sustainability, it’s imperative to get the word out about these positive practices.  Social media is popular with environmentally conscious consumers.
  • Incorporate your sustainability business practices into your search engine optimization (SEO) marketing efforts to rank higher in Google search results.
  • Partner with green business organizations.
  • Email marketing is another key tool in sharing your news.
  • The hospitality industry should be wary of greenwashing when sharing sustainability stories, as environmentally conscious consumers react negatively to this practice.
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    The focus on sustainability or "going green" is quickly becoming a major trend. This article introduce 25 ways that hotels can use to develop sustainable economic. Supporting sustainable initiatives is important to the lodging industry as a whole. hotels need to continue to innovate and the future of technology in hospitality has to be green, or those brands that do not adopt to these emerging standards face being left behind.
nashalsiddiqi

Why AI is the Future of Restaurant Sales | Hacker Noon - 0 views

  • Which food and beverages are selling best at your restaurant or bar? What should you order more of for Halloween? What should you order less of for a rainy week?
  • sales forecasting software works by using artificial intelligence technology to predict which menu items are more likely to be ordered based on historical weather, event, and holiday patterns.
  • knowing exactly what you need in stock is essential to optimizing sales and increasing your bottom line. 
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  • it can help you refrain from ordering foods that are going to go bad due to low popularity or seasonal changes. With this knowledge, you won’t have to worry about throwing away extra stock and thus, losing revenue. 
  • WISK recently updated their bar inventory app to include an analytics feature. In addition to inventory management, beverage costing, and bottle ordering, the app now allows users to forecast sales based on a variety of factors including the weather, events, and holidays.
  • artificial intelligence is quickly becoming the best tool for increasing sales in the hospitality industry and we must start to embrace it. 
nashalsiddiqi

AI in Restaurants: How it's Reshaping Restaurant Management | Lightspeed - 0 views

  • Artificial intelligence software that makes restaurant forecasting more accurate and less time-consuming. 
  • From employee scheduling and cutting down on food waste to projecting sales and planning promotions, the benefits of AI are numerous. Ultimately, it helps you minimize labor and food costs and maximize profits. 
  • sales forecasting is a set of processes that restaurants use to project their future sales. For many restaurants, this means looking at the previous year’s sales reports for a specific timeframe and using that as a benchmark for the current year’s sales over the same timeframe
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  • there’s a problem with this process. There are a ton of factors that contribute to sales growth or regression that simply looking at last year’s sales doesn’t give insight into. 
  • Things like the weather, your restaurant’s location, holidays and even local or international events can have a big effect on your sales. 
  • Whether it’s sunny, cloudy, rainy, snowy or warmer than usual, consumers are drawn to certain foods and drinks based on the conditions outside. Based on the food and beverages a restaurant serves, the weather will influence how many customers a restaurant serves on any given day. 
  • it lets you know how many sales you can expect in the future based on that historical sales and weather data. 
  • A study from the World Resources Institute found that for every dollar a restaurant invests into reducing their food waste, they save seven. That’s a 7x return on investment! 
  • By using historical sales data and weather conditions to predict how much inventory you actually need to buy to fulfill customer demand. In doing so, restaurants remove the risk of overspending on cost of goods sold (COGS).
  • Using AI, restaurants can accurately project their sales, inventory and staffing needs for holidays. Instead of guesstimating your sales for events like Saint Patrick’s Day, use artificial intelligence to decipher what (and how much) food and beverages you need to stock up on to fulfill demand.
  • Your restaurant’s location will also affect sales on holidays, and AI can help you predict foot traffic and walk-in customers based on the same historical sales and weather data. 
  • For example, if your restaurant or bar is near a basketball arena and your local team is in the finals, you can expect larger crowds of customers who want to watch the game. If you’re not prepared for that spike in customers, that’s effectively missed revenue. 
  • Rather than guess which menu items attendees prefer, pinpoint your best (and worst) sellers and adjust what you purchase from suppliers accordingly. 
  • AI can help restaurateurs determine what their promotion includes, which maximizes that promotion’s returns. 
  • With AI-powered forecasting, businesses in the hospitality industry can plan and make decisions based on previous sales data and analytics in relation to the weather, their business location and so much more. 
henderson_goh

10 Disadvantages & Risks of Cloud Computing | by Sarah Lavinski | FAUN Publication - 0 views

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    Highlights: 1.Risk of data confidentiality 2. Depends on internet connection 3. The level of security 4. Compliance 5. Vulnerable in the event of an attack 6. Data Mobility 7. Technical problem 8. Low Connection 9. The future of cloud computing will be more sophisticated and better management. 10. First essential thing you need to do is finding the best cloud service is before moving to the cloud. 11.Overcome the shortcomings in cloud computing is to find service providers who want to provide your business needs and ensure the security of your server. 12. Inadequate infrastructure is one of the problems that is often experienced.
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    Summary: As we learned that there are many advantages of cloud computing, there are several disadvantages as well. The disadvantages to include risk of data confidentiality, strong dependance on internet connection, insufficient level of security, vulnerable in the event of an attack. That being said, these disadvantages can be overcome by finding reputable service providers that caters to the need of the business as well as ensuring the security of the server. For example, a big business cooperation should invest is a more expensive and capable cloud computing software due to the amount of data involved. Whereas, a small business might just need a less sophisticated cloud computing software or store the data locally. In my opinion, due to the risks involved in cloud computing, all businesses should also have a back up of data locally.
ryanbonifas

FirstEnergy Stadium and Cleveland Browns Charge Ahead with Evolv Technology's AI Weapons Detection Screening System - 1 views

  • FirstEnergy Stadium is using Evolv Express® to reduce lines at both of its south entrances, the two most-traversed entrances for Browns games, while also providing enhanced security.
  • Built with powerful sensor technology and AI, Evolv Express identifies weapons, enabling security professionals to focus on addressing potential threats and not be distracted by manually screening every fan entering those gates.
  • Evolv data provides Insights® that informs staffing to improve stadium security posture and enable the busiest entrances to be properly managed and supported.
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  • By streamlining the entry and security screening processes, fans arrive at the south gates with the ability to not break their stride or open their bags while receiving the highest levels of public safety.
  • Since employing Evolv, the fan entry experience at Lower.com Field has vastly improved, which has led to Evolv becoming its official fan screening provider.
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    In the fast pace environment of ingress of guests into an event, life safety is unable to take a back seat. Venues are having to adapt processes to ensure guests do not wait in long lines and go through the antiquated magnetometers and wanding process while keeping a safe environment for the guests.
Allen Lok

New Retail Credit Card Standards Affect Quick Service Restaurants | QSR magazine - 0 views

  • By October 2015, all restaurants and other merchants will be subjected to new Europay, Mastercard, and Visa (EMV) standards, which reflect a shift from magnetic-stripe credit cards to chip-and-pin cards.
  • , the chip-based cards require insertion of the card into a terminal throughout the entire transaction.
  • chip-based cards are less susceptible to fraud.
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  • It’s a rather slow conversion over to EMV. But it’s definitely coming.” View the discussion thread. Subscribe Subscribe to QSR Renew Update Address eLetters Advertising Contact &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Articles Food &amp; BeverageMenu Innovations Marc Halperin: Resident F&amp;B Expert Food Safety Health Ingredients &amp; Dayparts ExpansionQSR 50 Franchising Growth Fast Casual George Green: Fast-Casual Expert Emerging Concepts TechnologyOrdering Social Media Promotions Sustainability Denise Lee Yohn: QSR’s Marketing Guru OperationsExecutive Insights Competition In the Store Consumer Trends Charitable Giving Outside Insights Women in Foodservice Human Resources Alan Philips: Trends to Watch Research QSR 50 OneSource Drive-Thru Study Growth 40 Smart Chain Franchise Opportunities Find a Supplier Find a Job Restaurant Management Events NRA Show <a h
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    A new set of standards is coming up for credit card transactions. EMV or Europay, Mastercard, Visa, standards include a chip-and-pin device on the card that requires the card to be inserted into the card processing terminal. While this does not prevent all fraud, it's important that this standard is mandatory by 2015 and business operators should be preparing for changes.
jingyaoxie

http://www.ebn-pos.com/solution/Hospitality-solution.php - 2 views

This article mainly tells about POS systems have revolutionized the Hospitality industry. The deployment of these systems have decreased service times and increased efficiency of the orders.As a re...

technology hotel hospitality business

started by jingyaoxie on 02 Mar 13 no follow-up yet
Diamond Williams

Save the World through Sustainable Travel: How Destinations Are Being Rated : Condé Nast Traveler - 0 views

  • No industry has a bigger stake in protecting the environment and local communities than the travel industry.
  • And so it makes sense that the STLN has decided that its first project is focusing on a wonky sounding thing called “destination stewardship.”
  • The initiative will push destinations to improve governance, help travel companies decide where to do business, and, when the project’s last phase rolls out, allow us travelers to assess the social and economic impact of our trips.
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  • What’s the problem? “Political will,” said Seleni Matus, Vice President with Sustainable Travel International, which is implementing the STLN project. “Destinations have sustainability plans, but often they just end up on a shelf.” “Governments just don’t see sustainability as a priority,” said Aram Zerunian, General Manager of Half Moon hotel, who spoke on a panel at the launch event. “They are focused on the bottom line, and don’t see that these things are connected.”
  • The first phase is a survey that will determine how destinations need to improve in promoting sustainable tourism. Based on the 58 destinations that have piloted the survey, it looks like most governments have a ways to go.
  • “A tool like this can help us convene conversations with governments about sustainability. Our bottom line is if we don’t have great destinations to visit, we won’t have a business.”
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    No industry has a bigger stake in protecting the environment and local communities than the travel industry. Like the article states, if coral reefs are destroyed, there will be no more snorkeling. And if the communities are not able to profit from the travelers coming to the area, their displeasure will show. In order to help green travelers decide if their trip is hurting the environment or harming local communities, or actually doing some good Sustainable Travel Leadership Network has started TravelWell. This project will also encourage the governments in the destination areas to improve sustainability practices, help travel companies decide where to do business.This initiative will score destinations based on the practices of piloted destinations, letting them know what areas they need to improve in. The problem is that while most governments are willing to create a plan, they do not actually follow through with the plans they've made. With TravelWell being implemented, destinations could lose out on the growing market of green travelers and this will affect their bottom line more in the long run. Because TravelWell will also give this information to potential investors, destinations also run the risk of losing potential investors. The main purpose of this tool is to keep the conversation of sustainability alive with governments. It would continually create a standard to measure the effectiveness of sustainability efforts as well as creating new ideas.
Yujia Xie

Travel Agents Increase Use of GDS to Book Hotel Rooms | TravelClick - 0 views

  • clearly demonstrates how crucial Global Distribution System (GDS) platforms and GDS Shopping Displays are to travel agents:84 percent of respondents indicated that they were using their GDS platform the same amount or more often than in the past, with 35 percent stating that they are using GDS more.75 percent of respondents indicated that they were using GDS Shopping Displays the same amount or more often than in the past, with 27 percent stating that they are using GDS Shopping Displays more
  • Travel agents are increasing GDS hotel use, and have once again confirmed their confidence in GDS Shopping and Booking Displays,” remarked John Hach, Senior Vice President, Global Product Management at TravelClick. “As the GDS channel produces one of the highest average daily rates of any booking channel, there is a huge opportunity for hoteliers to influence travel agents through the GDS at the point-of-sale.”
  • This survey definitively shows that promotional messages are not only an excellent way to reach travel agents, but also a valuable sales catalyst,” continued Hach. “The data demonstrates that if the messages are reaching the agent, they are also reaching the customer; it’s a chain reaction which translates into concrete sales around the world. As hotels plan their marketing and sales activities for 2012, investing in the GDS channel will undoubtedly prove to be a crucial componen
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    As this article mentioned, more and more travel agents use GDS to reserve hotel rooms. Finding from the research, it clearly demonstrated the importance of GDS for travel agents and more agents chose it as the searching tool. At the same time, for the hoteliers, it is also an opportunity to make use of GDS to influence travel agents. In addition, promotional message assist to increase sales. In my opinion, I think travel agents and GDS are not competitors, they can make up each other's disadvantages and cooperate with each other.
yuliannab

Northstar Travel Group's Unique Hotel Identifier Solves Widespread Industry Problem | Northstar Travel Media, LLC - 0 views

  • SECAUCUS, N.J. – Northstar Travel Media, the world’s leading business-to-business media company serving the travel and meetings industries, has announced that it is supplying a unique hotel identifier that solves the problems associated with multiple identifiers.&nbsp;“For nearly a decade the travel industry has struggled with the costs and problems created by multiple identifiers, said Sheila Rice, VP Business Development &amp; Licensing. “Over the years, each business created its own system resulting in a proliferation of identification numbers. A single entity may have numerous proprietary codes across different systems. As each segment of the industry tries to integrate information with suppliers, travel agents, hotels, GDS systems, CRS providers, content publishers and payment processors, predictable problems ensue.”&nbsp;With a history spanning more than 70 years, Northstar Travel Media is already established in the business and process of identification numbers. It is uniquely positioned to lead a solution for this long-standing and increasing industry problem. As the content provider of unique hotel identifiers, Northstar Travel Media has been supplying this data to leading travel and hospitality companies for more than a decade. Northstar’s database of 200,000 hotels worldwide contains up to 300 fields of data for each hotel.&nbsp;“Northstar Travel Media has a pristine reputation for providing data that is comprehensive, accurate, reliable and flexible,” said Tom Kemp, Chairman and Chief Executive Officer. “We look forward to providing more content solutions with our unique hotel identification numbers.”&nbsp;Licensing of the unique hotel identifier data includes hotel name, address and telephone number. Content packages can be customized to provide solutions to meet specific needs.&nbsp;The Unique Hotel Identifier builds on Northstar’s existing hotel products and services that include more than 60,000 hotels around the world reviewed and classified using the company’s industry-standard consumer classification hotel rating system. Northstar Travel Media is the leading provider of news, information and data for the travel, meetings and hospitality industries and parent of brands Travel Weekly, Business Travel News, Meetings &amp; Conventions, Successful Meetings, Incentive and TravelAge West. NTM’s electronic directories — Travel Weekly’s Hotel &amp; Travel Index and M&amp;C Facilities Search — provide in-depth data on hotels, meeting and convention properties, and business travel in the United States and internationally. In addition to its directories and periodicals, NTM publishes a number of online subscription information resources, including travel42, Weissmann Reports, STAR Service Online, Intelliguide Corporate and BTP24. Northstar also is an industry leader in marketing services, custom communications, content licensing and database management serving the travel and meetings industries. Additionally, Northstar recently acquired PhoCusWright, the premier global travel, tourism and hospitality research and event business at the intersection of the Internet and the global travel industry. Based in Secaucus, New Jersey, the company also has offices in New York, Glen Ellyn, Illinois; Los Angeles; and Winston-Salem, North Carolina. Northstar Travel Media, LLC is a portfolio company of BV Investment Partners, a leading private equity investor in the media and communications sector.
    • yuliannab
       
      This article circles back to our discussion board about issues in the hospitality industry. 200,000 hotels is not nearly enough and I am certain that there are many more. The idea is wonderful; however, if this is not backed up by the government, then it would not be created as an industry standard. The big companies, such as Marriott, Hilton, etc would most definitely be part of this initiative; however, what about the smaller motels, bed and breakfasts, etc? If there is a fee associated with this (which there would probably be because the database needs to be maintained) then smaller less profitable ones will opt out. - I hope other classmates have updates.
Diana Sardina

Security of Guest Data Worries Hotel Technology Executives - 0 views

  • The executive panels during the three-day event called for tighter security for guest data and wider use of revenue management technology and strategy
  • Other panel members reminded attendees that staff security training is essential since many aspects of data security relate to the physical storage of guest data on registration cards and other documents
    • Diana Sardina
       
      We blame technology for everything and in many cases the simple things like storing registration cards is where our employees and hotels lack attention.
  • China’s exploding middle class is flexing its purchasing muscle and looking at the U.S. for its next vacation.
  • ...3 more annotations...
  • recent terrorist attacks directed against hotels and uprisings in Asia and the Middle East make guest security a life-and-death matter in much of the world.
  • Chinese tourists have become a major target group for destination marketing organizations and tourism companies around the world. Here are several online marketing facts for hotel operators from the book that underscore the value of social marketing to the Chinese:
  • Chinese tourists have become a major target group for destination marketing organizations and tourism companies around the world. Here are several online marketing facts for hotel operators from the book that underscore the value of social marketing to the Chinese
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    In this article we can see how "security" is a common topic of concern among the hoteliers and I found very interesting that IT experts warned hotel mangers that in many cases where personal data of guest is stolen, the source is not exclusevily obtained by hacking computers, but by the lack of procedures to properly store this private information. The other important topic in this article is the wake up call for hoteliers about the chinese market and their interest to visit the US. The articles lists some online marketing facts about the importance of social media to the chinese and how we need to utilize social media to approach that market.
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