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cjdearmas

What Is Green Lodging and Why Is It Important | By Kacey Bradley - Hospitality Net - 0 views

  • Businesses that fail to adapt may find customers visiting with competitors.
  • In one 2017 survey, 19% of travelers said they would pay more for a vacation with a green electricity resort.
  • Sustainable hotels have lower operating costs, shaving 8% off expenses in the first year.
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  • Hotel Indigo in Dubai runs entirely on solar power.
  • Boutiquehotel Stadthalle in Vienna uses a combination of solar panels, photovoltaic cells and groundwater heat pumps.
  • Plus, guests will stick around longer, with a 36% higher dwell rate compared to hotel lobbies without biophilic features.
  • Future hotels are not only energy efficient but coexist peacefully with natural habitats.
  • The real-time reporting can track inefficiencies and optimize performance to save energy, reduce waste and cut costs.
  • Green lodging refers to any hotel or resort that commits to environmentally-friendly practices.
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    Consumers are significantly more eco-concious in their daily lives which translates significantly to their hotel experience. They want to ensure that they and the hotels they stay at are doing their best efforts to be green. Hotels that create green initiatives see more return from those guests. Cloud computing is also one of those initiatives.
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    19% of travelers said they would pay more to vacation with a green resort. Sustainable hotels are shaving 8% off expenses in their first year. Biomimicry is the future of because they will not only be energy efficient but coexist peacefully with the natural habitat.
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    Hotel Indigo in Dubai runs entirely on solar power. With a digital building management system, the hotel can monitor, control and track energy use to become more efficient. Biophilic Design Biophilic design in hotels can achieve a sense of serenity, mixing natural with artificial. Plus, guests will stick around longer, with a 36% higher dwell rate compared to hotel lobbies without biophilic features. Repurposed Materials At RIMBA Jimbaran Hotel in Bali, Indonesia, the lobby is built from driftwood and the remnants of old fishing boats. Sustainable Architecture The wave coursing, while not eco-friendly, accurately matches the original 1920s architecture. Biomimicry Solutions Biomimicry in hotel design can enhance the guest experience for the modern, eco-conscious traveler. A hotel could generate power using wind, absorb sunlight and collect and recycle rainwater. Cloud Computing Combined with automation, which won't bog down internal operations, a hotel can monitor performance, manage energy use, detect felt and diagnostics and much more.
cjdearmas

7 ecommerce technology trends that empower your business - 0 views

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    This article is about different kinds of trends that push eCommerce, and technology that effects our everyday lives as well as playing an integral role.
abroo041

Must-Know Event Technology Trends for 2020 | Social Tables - 3 views

  • In addition to speeding up registration time, incorporating RFID technology into events will help with both qualitative and quantitative data analysis, thereby making it easier for planners to target what worked during their event and what didn’t.
  • Though event apps are admittedly helpful, they now have a new hurdle to face. Producing an application to be used for one event is costly, time consuming, and inefficient, as users must learn how to interact with the app for each new event attended. Phone storage space is very important to consumers. Many are hesitant to download an application that they will only use once. Thus, event apps that can continue to deliver value to customers beyond the date of the event itself, are going to become a huge trend.
  • RFID also has the potential to allow attendees to become more engaged with the event across various social platforms.
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  • Menu options, travel directions, appointment updates, facial recognition software and contact information are just the beginning of the very real ways that event planners will soon be able to use wearable tech.
  • Event technology trends aside, the number one thing for any event professional to remember, is to let your tools work for you, rather than the other way around. The purpose of implementing advanced technology is to make your life, and the life of those whom you plan events for, as easy as possible.
  • 5G will also make it more feasible to incorporate the cutting-edge into event experiences.
  • Projection mapping is the act of creating an augmented reality experience with the help of projectors.
  • this visual technology proves to be an efficient and cost effective way to create optical illusions in nearly every location.
  • event technology adoption can increase attendance by 20%, increase productivity by 27%, and decrease costs by as much as 30%.
  • branded apps provide limitless opportunities to interact with consumers right on their own phones
  • Apps can be customized to appear as if they were created specifically for events or stays, while offering functionality that serves to enhance and personalize the attendee experience.
  • Planners can utilize branded multi-use apps to connect with attendees and engage them on a variety of levels before, during, and after the occasion.
  • Event spaces can create customized apps to enhance experiences and share things like helpful facts, historical tidbits, and even the personalities of their unique employees,
  • Because they’re often cloud-based, these programs also provide accurate, customizable, and collaborative project planning that’s accessible by all managing parties
  • With event diagramming software, both event planners and venues are able to map everything out visually
  • provides helpful tools like drag-and-drop diagramming, 3D walkthroughs, and seating software on a single platform.
  • Hotels especially can use apps in this way, allowing guests to control their rooms from their phones and even communicate with chatbots to find nearby attractions.
  • Projection mapping5GBranded multi-use appsEvent diagramming
  • It also opens up new possibilities for app developers to push the boundaries of current event tech trends
    • abroo041
       
      The world of technology is advancing every day. As technology grows and advances, so does its use in the events industry. This blog post discusses some of the technological advances that have made their debut in the events industry and how they can improve an event, how they help the event planner and venue, and even shows us examples of how they are used in real life. It gives statistics on how these technologies have benefit events. For example, when the blog post speaks about gamification, it mentions that "gamified events see a 44 percent increase in engagement". The post is not only suggesting to us that adding gamification is a good idea for future events, but it shows us how well gamification works.
  • Knowing event technology trends—and adopting the most valuable ones—gives planners and venues the competitive advantage
  • Studies show that using event technology can increase attendance by 20 percent and increase productivity by 27 percent. 
  • Each match automates personalized actions, such as printing a badge with the attendees name, sending an email with a scannable lunch voucher, and finalizing a swag bag for their ticket-tier (no sense creating swag bags for no-shows).
  • The technology speeds event check-ins, improves security, and helps businesses at tradeshows collect more valuable leads by tracking attendee visits to booths.
  • can also use facial recognition to watch for crowd flow bottlenecks and collect session attendance data so you know what worked—and what didn’t.
  • The ability to support advanced tech like facial recognition makes venues more attractive to corporate planners. The technology also allows automation at certain access points, which means lower manpower requirements and lower costs. 
  • Properly integrated apps add value to events, providing attendees with more opportunities for networking, interaction, and engagement with peers, speakers, and exhibitors.
  • Offering tech to support projection mapping provides bang for the buck. There’s no need to physically construct or deconstruct any part of your exhibit hall to add this fun, popular technology to your toolbox and draw more events. 
  • This visual technology is an efficient, cost-effective way to create optical illusions on anything—from cars to landmarks to stages.
  • With tradeshow or conference maps, speaker bios, and schedules in the event app, there’s no need for bulky information packets. Push notifications in the apps help keep attendees informed and on schedule. Planners can also use apps to personalize the event agenda through live polling and attract event sponsors with the option of targeted attendee surveys.  
  • Event spaces can create customized apps to share helpful info like maps, historical tidbits, and even the personalities of their unique employees
  • Easy-to-use 3D event diagramming software provides accurate, customizable, collaborative project planning regardless of venue design or size.
  • Give clients peace of mind and leave nothing to chance on the big dayUpload a floor plan to work with, so you know the diagram is to scaleTake clients and stakeholders on 3D ‘fly throughs’ to clarify your visionPlan seating charts and manage attendees’ meal choices or other preferencesHelp staff easily identify and accommodate VIPs and guests with special requests
  • Sales reps can collaborate with planners in real time, share variations on the event proposal, and visually portray upsells.
  • Attendees can use this tech to follow slide presentations, participate with quizzes and polls, take notes, and engage in text-based Q&A. They can also view graphs, tables, videos, and other content; and follow website and social media links. 
  • Any speaker can keep an audience attentive and engaged with this technology, leading to good reviews and a successful event.
  • Supporting second screen tech for presentations is much less expensive than making physical upgrades that aren’t in the budget. 
  • This data underscores the importance of social media sentiment analysis in monitoring your brand and messaging, keeping an eye on competitors, and making improvements to services during and after events.
  • Tracking attendee activity on social media during an event provides actionable data to help you make adjustments in real-time
  • Replenishing food and beveragesEasing show floor bottlenecksDriving session attendanceAddressing technology issues (mobile apps, Wi-Fi, or audio/visual)
  • Venues can social media sentiment to promote popular services and learn where there’s room for improvement:
  • Wristbands and smart badges using near-field communication (NFC) chips keep disruptions and lines to a minimum, thereby increasing attendee productivity and engagement.
  • Access different event areasExchange information with peersReceive exhibitor marketing materialMake cashless purchases
  • Wearable tech helps you speed-up check-in, control access, and monitor attendee behavior with less staffing. It also improves ROI for exhibitors, who can drive attendees wearing the tech to visit a booth of interest based on an individual’s profile.
  • On-site staff can use real-time data to learn when they need to offer overflow rooms or investigate security breaches, such as non-VIP guests in restricted areas. 
  • Indoor wayfinding helps attendees navigate exhibit halls with ease,
  • gather useful attendee behavioral data, send leads to sales team members in real-time, and build attendee profiles to send targeted messaging
  • You can also incorporate proximity advertising options as a value-add for exhibitors and sponsor
  • Post-event, you can utilize IPS data to see where attendees spent their time visiting booths and attending presentations.
  • Adding hotel bars, restaurants, spas, gift shops, and other amenities to the location map can help drive additional revenue during events while improving the attendee experience
  • store attendee admission information on their person, helping to detect fraud and streamline access
  • Attendees can review their travels throughout a tradeshow and see who they interacted with, while exhibitors are notified in real-time when sought-after prospects come into their booth.
  • Planners can generate pop-up directions for attendees based on their location at an event instead of investing in producing/shipping/replacing physical signage
  • validates your event and highlights improvement opportunities by tracking session popularity, length of attendee visits to exhibitor booths, and strong tradeshow traffic.  
  • RFID and beacon technology helps security and general event staff do their job better in real-time, which is essential for building trust and streamlining crowded events
  • event planners are turning to venue sourcing platforms to connect with the perfect site for their particular event.
  • discover detailed venue layouts, capacity ranges, and on-site services
  • Venue platforms offer exceptional ROI and generate more leads through improved discoverability.
  • Convey elements that make your venue uniqueShowcase your event spaces visually with accurate floor plans, 3D diagrams, quality photos, and videosLeverage the success of past events with testimonials and social media accolades
  • artificial intelligence (AI) tech is using badge scans, social media info, and other behavioral data to match attendees with people they should meet or seminars they may want to attend. 
  • Instead of taking-up significant time pre-event and on-site manually recommending seminars, exhibitors, and sponsors to attendees, AI can do it for you—even in real-time—based on their profiles and preferences captured during registration. 
  • it requires transparency and advance notice about how you may use data submitted by attendees. 
  • Attendees entering the geofenced area triggers predetermined actions, such as event check-in, push notifications, or advertising related to the event. 
  • Planners can sell geofencing to exhibitors and sponsors to reach attendees at events, or even promote their event on attendee devices at a competing event under a separate geofence. You can also provide attendees with a better experience via seamless registration and check-in, along with automatic app downloads as soon as they walk on-site.
  • provides analytics, both post-event and in real-time to help you better understand things like the duration of an attendee’s time at an event and overall peak attendance. 
  • Hotels can serve ads promoting their brand, facility, and services to attendees at events
  • once a prospect visits an event website, ads for that event will appear on any subsequent websites the prospect visits, in the form of website banner ads, search engine results, and pop-up or push ads on mobile apps. 
  • Event marketing teams should develop relevant and creative ads with clearly visible event dates to convince prospects who have visited an event website, but haven’t yet registered
  • venues can use it to generate return visits from event planners
  • retarget attendees during events with offers for in-house services like food and beverage, spa, and discounts on extending their stay.
  • Gameplay creates an immersive attendee experience, while generating leads and booth visits for exhibitors via quizzes, scavenger hunts, and trivia on mobile apps.
  • Gameplay fosters a sense of common purpose; creates an environment of collaboration and trust; facilitates easier communication; and boosts attendee confidence. You can also gather information about attendee engagement and interests via game choices.
  • Promoting the use of gameplay on-site showcases a venue to organizations looking for facilities supporting team building exercises as well as immersive attendee experiences.
  • Event technology is a term used to describe all of the digital tools and software used in the events industry. Everything from check in & registration, to diagramming, to social media tools, and more can be considered event technology.
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    RFID, event applications, wearable technology, virtual reality, and social media are upcoming popular uses for event planners. With RFID event planners are able to keep better track of the guests attending the event as well as keeping them more involved. I first heard of this a few months ago when attending an event and it described that a chip with RFID was placed inside the wristband-type ticket. For me, the most interesting thing is the wearable technology! Imagine an event where you can have directions given to you or a layout of the event right on your wrist! Also, the watch can notify you of events happening within an event or you can see order your food or see the menu. To know that soon enough it will be a norm for everyone to have some type of wearable technology and that event planners can truly get the guests involved through this use is exciting.
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    This article discusses five major event technology trends. The first is RFID, which can assist in registration time but even more important is being used to gather both qualitative and quantitative data analysis. This kind of data acquisition is great because it allows for planners to analysis, study and understand what worked and didn't work for their events. The second is multi-use apps. These apps allow the event to incorporate important aspects like activities, scheduled break down, and speaker info all at once. Additionally these apps allow attendees to socialize with other participants, and expand their network. The other technologies are some that can definitely change the industry once they are fully integrated. These include: wearable technology, virtual reality, and social media.
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    Nowadays the event planning becomes more and more popular. With the development of event planning, we have 5 event technology trends shaping the future of event planning. The first on is RFID-radio frequency identification. In addition to speeding up registration time, incorporating RFID technology into events will help with both qualitative and quantitative data analysis, thereby making it easier for planners to target what worked during their event and what didn't. In this way, it will be easier to foster repeat attendees. The second one is multi-use apps. It's easy to use apps to solve problems. event apps that can continue to deliver value to customers beyond the date of the event itself are going to become a huge trend. The third one is wearable technology. Like google glasses should be a trend in the future. Facial recognition and contact information make the event planning more easier. The fourth one is VR. VR is a great way to up attendee engagement during events. The last one is social media. Social media will be a really important trend. Social media is more than likely the way that investors and sponsors will advertise your event.
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    This article introduces four new advances to technology that help ease the process of event planning. Projection mapping, 5G, Branded multi-use apps, and event diagramming.
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    This article shares the technology innovation with meeting/convention operations and how these technology help offer better guest satisfaction.
robfitzpatrick

5 Signs Your Hotel Should Invest in Technology - Hospitality Tech News - 0 views

  • Integrated booking systems, social media, smartphones, metasearch, property management systems, artificial intelligence, and advances in smart appliances
  • smoother processes that make their lives easier and provide improved guest experiences
  • using technology to look and book their next trip, including hotels.
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  • In 2018 digital travel sales
  • reach $694.41 billion
  • hotel technologies remain the new frontier for hoteliers who want to reach and attract more travelers to their properties.
  • most of their marketing budget on online activities
  • Direct bookings remain more profitable for the hotel industry
  • Other than metasearch and mobile sites, make sure you have a well-designed website and an efficient booking engine
  • digital foundation as very important in the coming years for ensuring personalized guest experiences
  • personalization of experiences
  • to enhance guest satisfaction by providing a seamless experience.
  • closely monitor the guest cycle by collecting data on specific guest preferences, locations, and behaviors, which helps in providing personalized services to the guests in the future.
  • The hotel technologies ensure enhanced guest experiences, increased employee productivity, and improved operating efficiency.
  • room status updates, queuing rush rooms, and maintenance tasks.
  • leisure travelers reading an average of 6-7 reviews before booking
  • investing in an online reputation management tool is crucial for every hospitality business.
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    The article highlights the hospitality industry's issues by not adopting and investing in new technologies and the solutions to those problems. In 2018 digital travel sales worldwide reached $694 billion, indicating that having an online presence is a must to reach and attract more travelers. Hotels have increased spending on marketing techniques with metasearch and online travel review sites to increase online visibility. A majority of marketing budget spending now goes into online activities. The goal is to drive more direct bookings, and these techniques, along with mobile sites, are effective distribution channels. In addition to this, hotels are investing in reputation management tools to maintain a positive online reputation. Over 95% of travelers read reviews before booking reservations, so having a positive presence is crucial. Technology is also driving the personalization of the guest experience. Investments into services like mobile check-in/check-out, keyless entry, smart climate and lighting control, location-based digital guided tours, and in-room tablets enhance guest satisfaction and provide a more seamless experience. With the emergence of the pandemic, this technology is getting pushed to the forefront of investments as must-haves to comply with new regulations and gain consumer confidence in coming back. This technology also collects data on your guest's preferences and behaviors, which will lead to better personalized services on their future stays. In addition to enhancing the guest experience, it also enhances your hotel operations. Investing in technologies increases employee productivity and improves operating efficiency.
jessielee214

2019 Hotel Accounting Trends Are All About the As | Hospitality Technology - 1 views

  • From an industry perspective, the next chapter of hospitality accounting will be all about the three “A’s”: apps, automation and analytics. Faced with greater demands in 2019, hoteliers will be forced to find new forms of automation to speed up financial processes and improve visibility on the backend, while enticing guests to utilize mobile apps through enhanced personalization on the frontend.
  • Mobile app reporting not only streamlines efficiencies and allows easier access to data, it also allows today’s hotelier to be more agile. GMs and other personnel can be on the go and still have KPIs, productivity data and real-time stats in the palm of their hand.
  • Good data supports good management. As more guests tap into hotel apps on the front end, hoteliers can track, analyze and adjust their offerings on the backend to meet guests’ needs, all while supporting a business synergy and strategy that makes sense.
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  • Increased automation will remove manual workloads and streamline processes. Putting the right industry-specific accounting software in place will be a game-changer for hotels looking to pinpoint inefficiencies and significantly reduce expenses across property lines.
  • As we continue to live in an increasingly customized world, hoteliers will seek targeted accounting tech partners to replace one-size-fits-all solutions.
  • Hotels have already begun replacing front-desk employees with apps, robots and automated kiosks. As a result, finding high-quality labor (at a reasonable cost) is no easy task.
  • During the next wave of hospitality technology, more and more hoteliers will recognize the power of analytics and adapt their strategy accordingly. Smart operators will seek out the most versatile technology on the market to collect and store information through data warehousing, which enhances data mining, analytics reporting, decision support and business forecasting.
  • Apps/AI Over the last decade, the hospitality industry has developed a fixation on mobile technology that has revolutionized hotel management. In the next phase, this trend will continue with full force—and any service that is currently delivered using pen and paper will eventually make the shift to mobile.
  • Hoteliers are already using their mobile apps for real-time data analysis, allowing them to make informed decisions whether they are on property, near their work areas, in the field or on the fly.
  • Predictive analytics and forecasting tools will continue to allow management teams to better anticipate and adjust decisions to meet future guest needs without sacrificing bottom-line results.
  • While there has been significant introductions with regard to guest-facing apps, and apps focused exclusively to enhance the guest experience, the untold value in mobile apps, for the operator, is behind the curtain
  • Automation Rising demands from guests will require hotels to be more responsive than ever. To keep up with the pace, managers will need to access an array of critical information on-the-fly, from in-house guest preferences to upcoming reservations, restaurant volumes, spa bookings and so forth—with automatic alerts set up that notify staff members when there’s a deviation from the plan related to forecasts or scheduling changes.
  • By combining varied data sources into one centralized location, or data warehouse, an API-powered data system will provide a holistic snapshot of entire portfolio raw data into a user-friendly format with gauges, dashboards, trendlines and more to equip hoteliers with the answers they need to impact bottom-lines.
  • Analytics The phenomenon of “big data” has infiltrated the professional world, spanning industries and transforming all facets of business, from accounting and operations management to marketing and business development. No longer bogged down by paper and binders, today’s hoteliers can access numerous data sets at every turn, from STR reports to PMS documents and guest satisfaction surveys.
  • On a micro level, big data will help property managers faced with countless day-to-day decisions make more informed choices on the floor, from keeping track of labor expenses to assessing the cost of a new light fixture.
  • On a macro level, corporate and regional managers will have the extended oversight necessary to ensure the right decisions are made at every level of the company from the ground-up.
  • And finally—partnering with a hotel-specific provider will continue to be invaluable for hoteliers to speed up their internal processes, minimize investment, reduce errors, and increase overall performance to make more informed decisions on the horizon.
  • the next chapter of hospitality accounting will be all about the three “A’s”: apps, automation and analytics.
  • Apps/AI
  • this trend will continue with full force—and any service that is currently delivered using pen and paper will eventually make the shift to mobile.
  • significant introductions with regard to guest-facing apps, and apps focused exclusively to enhance the guest experience, the untold value in mobile apps, for the operator, is behind the curtain.
  • Mobile app reporting not only streamlines efficiencies and allows easier access to data, it also allows today’s hotelier to be more agile.
  • interact with and enhance the guest experience by being more available and more attentive on the floor. Removing the chains and restrictions of the desktop and expediting report compilation, hoteliers can truly begin to refocus on delivering the best experience possible without worrying about becoming mired in the weeds of business ineffeciencies.
  • Predictive analytics and forecasting tools will continue to allow management teams to better anticipate and adjust decisions to meet future guest needs without sacrificing bottom-line results.
  • Good data supports good management. As more guests tap into hotel apps on the front end, hoteliers can track, analyze and adjust their offerings on the backend to meet guests’ needs, all while supporting a business synergy and strategy that makes sense.
  • Automation
  • managers will need to access an array of critical information on-the-fly, from in-house guest preferences to upcoming reservations, restaurant volumes, spa bookings and so forth—with automatic alerts set up that notify staff members when there’s a deviation from the plan related to forecasts or scheduling changes.
  • Increased automation will remove manual workloads and streamline processes. Putting the right industry-specific accounting software in place will be a game-changer for hotels looking to pinpoint inefficiencies and significantly reduce expenses across property lines.
  • Analytics
  • Smart operators will seek out the most versatile technology on the market to collect and store information through data warehousing, which enhances data mining, analytics reporting, decision support and business forecasting. These capabilities will result in increased efficiencies, reduction of expenses and improvement of overall performance and profitability.
  • Over the next five years, the advantages of having a big data strategy will be infinite. Hoteliers who decide to apply big data in a meaningful way will reap the rewards in every facet of their business, from sales and marketing to guest satisfaction. On a micro level, big data will help property managers faced with countless day-to-day decisions make more informed choices on the floor, from keeping track of labor expenses to assessing the cost of a new light fixture. Using consistent data monitoring and evaluation, hotel teams will be able to deliver a higher level of service while making informed strides every day.
  • Technology and Labor
  • Effective labor management technology can help proactively notify management when there’s an issue and eliminate overtime before it happens to ensure that guest satisfaction remains high while balancing profitability. Mobile and dashboard data related to key functions that consume labor will become the GM’s best friend.
  • finally—partnering with a hotel-specific provider will continue to be invaluable for hoteliers to speed up their internal processes, minimize investment, reduce errors, and increase overall performance to make more informed decisions on the horizon
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    Accounting trends in the hospitality industry are always evolving with technology. Hotels are looking for technology that will catch their data and analyze it all while delivering it in a more user friendly app. Apps, Automation & Analytics are the A's of hotel accounting and technology.
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    Currently, accounting is about three different things. First, there are apps. Apps can be used to help hoteliers make informed decisions based off the analysis of real-time data. They are able to make these decisions from basically anywhere. Second is automation. Automation helps get rid of the looming manual workloads most hotels endure. The third thing is analytics. In today's hospitality industry, hoteliers are able to access data sets from wherever they may be. According to this article, apps, robots, and automated kiosks have already started to replace front-desk employees.
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    Accounting cannot be without data. In my opinion it is mainly about data analysis. With automation and analytics, it will be more reliable and descriptive. Apps helps mainly in its portability and time efficiency.
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    The article talks about three future trends called A's - apps, automation, and analytics. It makes examples of their function and works. In my opinion, the A's can use in any industry, not only in hospitality. They can help us work more efficiently and shorter working hours.
anonymous

The $28 billion opportunity for hotels | PhocusWire - 0 views

  • Ancillary bookings represent a significant opportunity for hotels to add revenue while increasing guest engagement. The airline industry adopted the practice of cross-selling and up-selling trip extras more than a decade ago with impactful results.  How can hotels do the same and best complete their guests' travel experience by offering products beyond hotel rooms?
  • This article will share some of the findings of the new white paper, which show that the majority of business travelers surveyed are very interested in purchasing either on-site or off-site extras. The research also identifies business traveler segments and details the preferences on when, where, and what extras business travelers are interested in buying.
  • business travelers are receptive to offers that will make booking their trip easier.
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  • Hotels that participated in the white paper cited reasons why they do not currently offer ancillary services. Many talked about resources, including a lack of technology to streamline ancillary offerings for both on-site and off-site trip extras. With many hotels having their staff and management doing multiple jobs, hotel management is reluctant to add another task to management’s plate. This highlights the need for digital ancillary technology to address these valid concerns and reduce such effort while simultaneously scaling the operation.
  • managers are focused on perfecting the on-site process, instead of branching out and offering new services to differentiate their brand from their competitors.
  • Hotels, both large chains and independent boutiques, can learn from other companies in the travel sector who have successfully implemented an ancillary sales strategy.  Airlines were quick to offer ancillary services more than a decade ago. Now these non-core services such as priority booking, baggage fees and car rentals make up an estimated US$28 billion in revenue annually for the top ten airlines. This trained travelers to  purchase travel add-on services during checkout, and at other cross-sell merchandising points such as confirmation emails.
  • ancillaries that increase productivity provide value.
  • Trip extras that increase productivity include wifi access, early check-in/ late check out to continue working between meetings and travel. More than 70% of business traveler respondents indicated they are interested in purchasing more than core hotel products such as on-site dining, retail sundries and transportation options
  • Business travelers surveyed were most interested in purchasing off property local dining (36%), access to fitness/wellness activities (32%), and tickets to live shows/ events (31%), while in destination or on the day of service.
  • An ancillary strategy that is managed and implemented, with constant communication at the individual properties, can offer a consistent guest experience across the brand. Off-site ancillary offerings are opportunities for hotels to access more wallet-share for the business traveler’s trip. Offering car rentals, or restaurant reservations through strategic partnerships and additional loyalty points add revenue streams to the hotel, boosting profits without increasing ADR.
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    The article describes how hotels have been late in adopting the cross-selling and up-selling trip extras that airlines have been so successful with over the last decade or so. It also summarizes the results of research done by Phocuswright with iSeatz which found that the majority of business travelers surveyed are interested in purchasing additional on-site extras and off-site extras. The research also found that the hotels that were surveyed cite reasons such as a lack of technology and stretched resources at hotel level as barriers to implementation.
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    The author fails to recognize that the e-commerce platforms developed by the airlines over the past decade have been focused on selling unbundled extras, whereas until recently the hotel e-commerce platforms have been very focused on offering the customer bundled packages and only had limited capability for up-selling and cross-selling.
kabir joshi

What's Driving 2011 Event Mgmt Trends? | News | Hospitality Magazine (HT) - 2 views

  •  
    Through this article we can understand how the trends in event management industry taking shape. By having the knowledge of such trends in the event industry ,hotels can modify their strategies accordingly. Increasingly tech-savvy and eco-conscious clients will drive continued change in meetings and events management in the year ahead, according to meetings management, logistics and event company, Publicis Meetings USA (PMUSA). Technological advances are expected to be at the core of several trends in the meeting industry in 2011. Customizable mobile apps One trend is the use of mobile devices and customized applications to promote audience engagement, interactivity and networking. Mobile apps are now being developed for individual events and programs, allowing organizers to communicate with attendees before and during the meeting, especially regarding time-sensitive subjects like changes of itinerary, maps and other announcements. Hybrid meetings In today's cost-conscious business environment, PMUSA forecasts that new technologies will also drive continued growth in hybrid meetings. By incorporating hybrid components into their meetings, clients are saving money, achieving higher attendance rates and promoting sustainability. Incorporating technology, such as live broadcasts and video streaming, allows clients to conduct and attend meetings from a remote location. PMUSA believes that the cost savings is a major factor in this trend, along with the importance of a meeting's environmental responsibility." Comprehensive "green" meetings Meeting clients have increasingly been requesting "green" events, but it's the comprehensive nature of these requests that PMUSA sees as the most important trend for the coming year. Increasingly, clients are expecting every aspect of a meeting to include an environmental component, from biodiesel vehicles and biodegradable materials to the use of locally sourced food and reusable plants for centre pieces in lieu of cut flo
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    Yes, what you mention is the trend of technology using in event planning. I used to search information about the green concept of meeting. Now more and more planners consider this trend when plan meeting. It's a comprehensive one when implement.
anonymous

Royal Caribbean is rolling out a digital transformation and looking for top tech talent - TechRepublic - 0 views

  • It includes a mobile app that uses AI to act as a digital assistant, wayfinding to help passengers navigate around a ship's many pathways, VR and AR experiences in dining and arcade games, skipping check-in lines due to facial recognition technology in port, and using a wearable device or smartphone to automatically unlock cabin doors for the cabin's occupant.
  • big investment into the tech staff to support its digital transformation.
  • "I'm a big believer that you don't just wholly outsource your innovation to another company.
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  • finding talent within our company and using those leaders to help build their teams as well as augment with really key strategic partners where necessary."
  • ship design and beyond
  • The facial recognition feature will probably begin with QR codes and evolve to facial recognition,
  • mobile app
  • allows passengers to see their cruise schedule and what's available on board on a day-to-day basis
  • allow you to register in the app, check in via the app, upload your selfie to be able to use our facial recognition boarding, book shore excursions, dining, et cetera, and then we'll continue to add capabilities. We have x-ray vision [VR] and digital games built in,
  • even if we build a great app, that every aspect of the technology works flawlessly
  • The digital component is referred to as Excalibur within the company, in order to emphasis the power and importance of the technology,
  • technology is simply moving so quickly, that nobody can afford to do the perfect app
  • won't be able to continue to upgrade and that will affect all technology advances. So we've shifted to a non-proprietary approach
  • improving the technology of its ships is because it's essential to stay afloat.
  • required to stay competitive in the world we live in.
  • Data analytics
  • difficulty has been in making intelligent use of that data
  • climate control to lighting and opening and closing the curtains.
  • Technology is such an important driver today,
  •  
    In 2017, Royal Caribbean announced they were making a huge investment in technology that will make the cruisers' experience easier, more seamless and a lot more fun. They are developing a new app that will first include a cruise schedule and on-board activities. This app will eventually grow and include registration, excursion bookings and facial recognition plus games built in. Royal Caribbean believes to stay competitive you need to stay on top of technology and include it wherever you can. As of this article, the app was available on 2 of their ships and will hopefully be added to their entire fleet (including all 6 of their brands) within the next few years. The company believes in creating this technology from within the company and outsourcing as little as possible.
Diya ZHAO

Five Innovative Technologies Hotels Use | Work in hotels, find hotel jobs and internships | I Work In Hotels - 1 views

  • Every year they come out with new innovative technologies to make your stay at hotels all around the world easier and more comfortable than they have even been before.
  • All these things are possible and more with this easy to use remote technology at the Montage. Room personalization is a great way for guests to make themselves feel comfortable while they are away from home. No longer are you stuck with standard room temperatures or television settings. You can use this technology to make your stay a true vacation. 
  • This eliminates the time needed to spend at the front desk waiting for front desk staff to help you or logging on to your personal computer while you are at the hotel giving you quicker easier concierge service
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  • Offering a new but desired technology the Ushuaia Beach Hotel in the capital of Ibiza has been able to help make your stay even more fun while sharing it with your friends.
  • You can now save yourself the time and trouble of checking into a hotel at the front desk. With the advanced technology the Clarion Hotel in Stockholm Sweden offers, you will be able to bypass the check-in process and head right to your room.
  • No more calling and requesting services at this high class hotel. The innovative technology at the Eccleston Square Hotel London allows you to order your services through your iPad. Using the touch screen you not only request your room to be serviced you can request what time your room be serviced. With a touch of your iPad screen you can easily make reservations at the spa.
  •  
    Every year hotels come out with newer more advanced ways to make your stay more comfortable. In some hotels gone are the days of getting up and turning off the light or calling and trying to get services via the telephone. Remembering to put out the Do Not Disturb sign is now a thing of the past combined with remote systems and keyless entry already out and being used it makes one wonder what they could possible think of next.
yoyohad

10 trends in hotel technology - 1 views

  • Hotel guests travel with an increasing number of personal devices and their own information and entertainment content. A SmartBrief poll showed that 45% of hotel guests travel with two devices and 40% with three or more.
  • “We noticed travelers were packing books less and less. They’re cumbersome and take up valuable luggage space, but it’s really hard to replace the joy of reading a great book on the road,” Nelson said. “It’s also important for families that forgot to pack their tablets because games (and other contents) are big hits with bored kids.”
  • The Hyatt Union Square New York offers three check-in options for guests: an iPad check-in with a staff member called Gallery Host, a self-serve check-in kiosk and a traditional front desk. About 40% of guests at the hotel select the iPad option.
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  • According to a poll taken by the SmartBrief online service, 85% of travelers believe Wi-Fi in hotels should be free.
  • When the planners are in the hotel, they can request more coffee, more flipcharts, a change in temperature in the room, or whatever they need. We’re facilitating the conversation in the way planners and customers really want to talk to us.”
  • Another example from the participants was the MGM Grand Hotel & Casino in Las Vegas. Behind the hotel’s front desk is a huge video wall, and one of the applications is a live tool that allows guests in line, or anyone in the lobby, to send Twitter messages about the hotel or other topics. Also, the hotel’s food-and-beverage outlets use to the board to promote specials or events.
  • Marriott offers free Wi-Fi in its select-service and extended-stay hotels and in lobbies of its full-service properties. In addition, gold and platinum level members of the chain’s loyalty program receive it for free, Roe said.
  • Courtyard’s GoBoard lobby information center has become a way to eliminate the frustration of guests standing in line to ask a simple question, such as directions or a restaurant recommendation.
  • Marriott last week launched its Travel Brilliantly marketing campaign, which Roe said will help the company “define the future of technology.”
  • The white paper noted a variety of ways hoteliers increase their luxury offerings through technology—everything from high-definition TVs embedded in bathroom mirrors to curated set lists of music downloads as offered by Hard Rock Hotels.
  • Marriott’s new Workspace on Demand service allows non-hotel guests, such as small businesses and entrepreneurs, to book meeting space at Marriott properties on half-day or full-day basis. Larger groups can book meeting space that includes audio-visual equipment and Wi-Fi.
  •  
    This posts summarized 10 trends in the hospitality technology. Most of them are benefiting the guests directly, such as the wifi access and the self check-in services. However, as more and more hotel in the industry adopting these technology, the competition has been brought on, and every company is working harder to invest more technology in hotel management, development as well as operation. These 10 trends are the most basic ones which have changed the industry greatly, but there are mot to expect in the near future. 
kristenagosto21

AI in the Hospitality Industry: Pros and Cons - Hotel-Online - 0 views

  • AI can assist hospitality professionals to improve the experiences of travelers. In fact, the use cases of AI in the industry is quite impressive, and the technology seems to be well-positioned to enable people to enjoy their stay.
  • Six service delivery robots perform such duties as taking amenities to guest rooms and patrolling the buildings. According to reports, the company has saved the security team 111 manhours, as human employees could now watch live footage provided by robots instead of monitoring the facilities themselves. In addition to saving time, the robots also help with handling unexpected staff absences and high occupancy periods more effectively
  • Pro: The Ability to Enable Travelers to Research Travel Options with a Chatbot This one is also about personalization. A recent study done by Booking.com revealed that 75 percent of customers preferred self-service options to get answers for simple requests, which makes chatbots a perfect option in this case.
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  • According to ChatbotGuide.org, Booking.com’s chatbot is capable of handling about 50 percent of users’ post-booking accommodation-related requests. In case it can’t provide an appropriate answer, it redirects the user to a human customer service team member.
  • Con: AI is Still Developing Even though AI has made tremendous progress in recent years, the field is pretty much in its infancy. In fact, Andrew Moore, Google’s vice president and an AI leader, has the following to say on this matter, according to CNet: “AI is currently very, very stupid… It’s not something we could press to do general-purpose reasoning involving things like analogies or creative thinking or jumping outside the box.”
  • Con: Data Privacy Issues This is one of the most pressing concerns that all businesses looking to take advantage of AI will face. Data collected by the technology during interactions with users can be potentially used for other purposes, therefore, the risk of data privacy violation is involved.
  •  
    In this article, Donald Fomby discusses the Pros and Cons in the Hospitality Industry by giving great examples of AI being used in the industry today.
kfern174

Augmented Reality And Virtual Reality For The Hospitality Industry - 0 views

  • The hospitality industry needs to stay ahead of changing guest expectations and captivate new audiences
    • kfern174
       
      Consumers are increasingly using AR/AI tech in their everyday lives as their phone's capabilities increase, smart home products increase, and more businesses begin to offer or increase this tech. It is important for the hospitality industry to keep up with guests to remain competitive.
  • As cloud technology and computing emerge, various algorithms and methodology has enabled big data and information collected from various avenues of booking transactions to be converted to an easily understood information for better decision making.
    • kfern174
       
      Not only is technology and digital trends important for customer experience but it is an asset in big data and collecting information for businesses to make better decisions.
    • kfern174
       
      Hospitality's evolving technological and digital environments allow for a plethora of opportunities: AI, AR, robotics especially. This enables meeting increased and everchanging guest preferences and allow businesses to collect more data in a more meaningful way as technology advances. There is great need to introduce new technological platforms to have an edge and allow for better decision making and productivity.
shanegmark

The Right to Privacy in Tourism | Tourism Watch - Information Service Tourism and Development - 0 views

  • We have a right to be left alone. The state must not know everything about us. It must not penetrate our private affairs. The right to privacy is a human right. It can be interpreted differently in different countries.
  • no-fly-registers of people who are denied to board an aircraft. The data of air passengers are accumulated and retained, including even their food preferences. When entering a country, fingerprints may be taken or the iris may be scanned. There are data bases for visa information. We have security cameras at airports, railway stations and public places.
  • We are talking about the effects of globalisation here. Travelling has become very cheap. This has changed tourism, and it has changed the situation of the locals. The global village has become a reality not only online, but also offline. Surely this affects the right to privacy. Let’s keep talking about the Berlin staircase: Some tourist might find it so attractive that he takes a video of it, maybe even capturing someone who actually lives in the house and does not like to see strangers there. Afterwards the video goes viral. Offline becomes online. And the side effect: The video might have contributed to data profiles that make it easy to draw conclusions about the people concerned.
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  • First of all, each one of us has to respect the laws of the country where we stay. This includes the laws concerning privacy. In Germany, for example, there is the right to control what happens to your image as an aspect of criminal law.
  •  
    This is an interesting article that is written by a Data Privacy Lawyer. He outlines the complexity of data privacy in travel given that there are so many different interpretations of what it means in different countries. He also highlights that when privacy might be violated by another individual, there is almost no recourse.
irinadolgopolova

5 Signs Your Hotel Should Invest in Technology - Hospitality Tech News - 1 views

  • With digital transformation gaining ground, more and more hoteliers are now adopting the new state-of-the-art technologies. As a result, they’re able to enjoy smoother processes that make their lives easier and provide improved guest experiences that make their guests happy.
  • Independent lodging properties now spend most of their marketing budget on online activities, where they perceive greater return on investment.
  • online travel review sites and metasearch are the most effective techniques to gain visibility, with almost 62% of respondents ranking them as very or most effective. Search engine marketing, social media integration, and email marketing are a few more examples of digital services that entice today’s guests.
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  • metasearch and mobile as effective distribution channels, driving significant proportions of bookings directly to properties in a cost-effective manner.” Other than metasearch and mobile sites, make sure you have a well-designed website and an efficient booking engine to ensure more direct bookings.
  • winning hospitality brands are providing personalized experiences to guests throughout their customer journey, well before and well after a hotel booking with the help of hotel technologies.
  • In order to maintain a property’s positive online reputation, you need to first measure its online reputation. A hotel’s online ratings don’t only help predict future bookings, they also offer valuable insight into how efficient the property’s operational and guest experience standards are. Thus, investing in an online reputation management tool is crucial for every hospitality business.
  •  
    In this article, the authors pointed out the problems that can be solved by implementing modern technologies into the hotel's processes. The author stated all kinds of the techs that are important to the hoteliers today, from the PMS to the rating index tool, that helps hotels to assess their online reputation, as far as the amount of bookings depend on the online reputation.
yuqiongliang

4 Ways Cloud Computing Benefits The Hospitality Industry - 1 views

  • you can give yourself a competitive advantage and make your life easier at work.
  • you can give yourself a competitive advantage and make your life easier at work.
    • kaylaabad
       
      Pro of implementing cloud computing in the industry.
  • With cloud computing, you only pay for what you need.
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  • You also cut hardware costs, energy costs, and operational costs with the cloud. Your need for excessive hardware in your hotel is reduced and, as a result, you won’t burn throughout as much electricity. The cloud also cuts project time, which results in cut costs and higher productivity.
    • kaylaabad
       
      "With cloud computing you only pay for what you need." Costs are reduced in many ways with cloud computing - hardware, energy, and operational costs are cut. Also, project time is reduced cutting costs and bringing about higher productivity.
  • you store your data securely and remotely instead of in an on-site physical location.
    • kaylaabad
       
      Pro of cloud computing in the industry - data is stored securely and remotely
  • don’t have to worry about losing all of your data if a natural disaster or security breach occurs at your location
    • kaylaabad
       
      "You don't have to worry about losing all of your data if a natural disaster or security breach occurs at your location"
  • you can improve staff collaboration immensely.
    • kaylaabad
       
      Pro of cloud computing in the industry - you can improve staff collaboration immensely
  • The whole world is your office
    • kaylaabad
       
      "The whole world is your office"
  • The cloud gives you the flexibility to work from anywhere.
    • kaylaabad
       
      Pro of cloud computing in the industry - cloud gives you the flexibility to work from anywhere
  • Cloud Computing Helps Hotels Cut Costs
  • Cloud Computing Solutions Are Reliable And Secure
  • Cloud Computing Gives You The Flexibility To Work Remotely
  • Cloud Computing Helps You Improve The Guest Experience
  •  
    This article outlines four assets that cloud computing can present to the Hospitality Industry. Cloud computing essentially aids the industry in providing the best possible service to its guests - while also simplifying the working lives of employees which is always a big plus. Cloud computing helps cut costs, solutions are secure and remote, gives flexibility to work anywhere at anytime, and improves the guest experience. All in all, the pros outweigh the cons with the cloud computing.
  •  
    Cloud computing is a popular new wave, and not only individual users are its beneficiaries, but also travel companies are promoting the use of cloud computing technology to increase their competitiveness
bdegirolmo

Disney's $1 Billion Bet on a Magical Wristband | WIRED - 0 views

  • The answer is around their wrists.Their MagicBands, tech-studded wristbands available to every visitor to the Magic Kingdom, feature a long-range radio that can transmit more than 40 feet in every direction.
  • Inside each is an RFID chip and a radio like those in a 2.4-GHz cordless phone. The wristband has enough battery to last two years. It may look unpretentious, but the band connects you to a vast and powerful system of sensors within the park.
  • And yet, when you visit Disney World, the most remarkab
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  • “Any sufficiently advanced technology is indistinguishable from magic,” he says. “That’s how we think of it. If we can get out of the way, our guests can create more memories.”
  •  
    This article is about the beginning of the Disney magic band and how the idea came to life. This article i believe is a perfect example of how technology changes can be scary but sometimes they can take your business or industry to the next level. In the world we live in, that technology advances each and every day we need to come to grips that these type of additions are what can contribute to changing the way customers share their experiences for the better. The article states how other multi million dollar companies have contacted Disney about the technology proving the impact things like this can have with businesses across the world.
  •  
    Disney took a large risk when implementing the MagicBands, but it inevitably paid off in the end allowing guests to create more memories. This happens because instead of guests having to spend hours waiting in line for food or rides or Disney experiences, they are able to swipe their bands and receive a notification to their smartphones when its their turn in line.
anonymous

HNN - Sustainability, tech top 2020 hospitality predictions - 0 views

  • this column looks at trends hoteliers should be preparing for in 2020, which include sustainable accommodations and technology innovations that work seamlessly alongside hotel staff.
  • Experts predict the next wave of guests will largely engage via mobile, anticipate personalization, expect less human interaction and hope to book at the last second.
  •  55% of global travelers say they are more determined than ever to choose sustainable accommodations
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  • alternatives to single-use plastics, including bathroom toiletries, reusable or biodegradable coffee stirrers, plastic straws and water bottles.
  • Adobe discovered that 72% of travel and hospitality businesses see a mature digital foundation as very important in the coming years for ensuring personalized guest experiences. However, when it comes to integrating technology in a hotel, it is important to find a balance between human and non-human interaction.
  • the guest can take an active role and see the brands eco efforts first-hand.
  • Consider the guest’s carbon footprint when determining where to start on sustainability.
  • Hotels need to offer user-friendly and up-to-date technology from the online booking process to the personalization of a room.
  • integrating technology that guests already use in their day-to-day
  • No matter the technology, strong wireless internet connection while on property is a must for guests today and into the future.
    • anonymous
       
      All above are perfect examples of ways to easily integrate technology
  • Guests are becoming more interested in unique packages that allow them to live like a local,
  • bundles that offer incentives to visit local restaurants and attractions, and personalize these experiences
  • CBRE Hotels Americas Research forecasts consecutive growth for the U.S. hotel industry throughout 2022.
  •  
    This article briefly went over a few technology trends, sustainability practices and unique possibilities for future trends. While reading I was able to come to a conclusion on what types of experiences travelers like to have in 2020.
davidclark33

Restaurant Technology in the Post-COVID-19 World | Hospitality Technology - 0 views

  • Those who believe that business will resume under the same rules and rituals from before COVID-19 are not reading the social and emotional cues that have taken place over the last few weeks.
  • Our conventional payment models of cash and plastic credit cards are a petri dish of germs and potentially contagious agents. According to factmonster.com, a $1 bill is in circulation for 18 months; $5 bill, two years; $10 bill, three years; $20 bill, four years; and $50 and $100 bills, nine years. The number of hands that this currency will go through during the life of the currency presents a clear concern in the minds of a new germ-conscious consumer who emerging from the COVID-19 crisis will be better informed and educated about contagion.
  • The new awareness and concern over contagion will be a major driver for existing technologies to be fully implemented; this includes EMV, contactless, tap and pay, and mobile wallets. In each of these cases, there is no person-to-person transfer and the chance of passing any germs is greatly mitigated. All of these technologies have existed in the restaurant industry for years, and for the most part have been slowly and often begrudgingly adopted. 
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  • It would be an interesting capability should timeclocks have the ability to take a temperature either through some biometric means as part of the clocking in process, with the ability to alert the manager should anyone clock in with a high temperature.
  • t has been clearly established that germs can exist on plastic surfaces for several days, and the newly educated customer base will be sensitive to the notion of being handed a menu that could easily be cycled a dozen or so times during this period. Restaurants should look to providing an option for a guest to pull up the menu on their own device as well as look to leverage digital menu board technology wherever possible. In some cases this may mean an alteration in the current serving model or perhaps new hardware to be developed that allows a server to bring a large digital menu to a table for ordering, but the intention is to avoid another concern that P-C19 customer will certainly have.
  • Organizations that do not embrace and promote a contactless payment environment will find themselves suddenly behind the operations-technology curve.
  • Employees interact on a regular basis with POS hardware and other types of technology during the normal course of their business day. Many of these surfaces are plastic and allow germs to survive on them for an extended period of time. Surfaces like a POS touchscreen, a KDS expeditor, or a biometric thumb scanner can be used by dozens of people on any given day. It will be important for employers to look at solutions, such as anti-microbial POS screens, as well as improved cleaning habits, in order to avoid passing germs as well as to set their employees at ease. This may also be the kick-in-the-pants that the technologists need to further refine and perfect the voice ordering capabilities in order to virtually eliminate the need to use a POS touchscreen altogether. We have long spoken about the promise and potential of this technology only to see it expand rapidly in our personal lives with Google and Amazon and yet be almost non-existent in our commercial operations. Now would be a good time to step up development and implementation of this technology.
  •  
    This article is about Restaurant Technology and how it is changing due to Covid-19. It highlights technology that may be necessary for the customer as well as technology necessary for the employee.
Lymaris Collazo

The Autumn of Covid Is the True Test for Your Hotel CRM | - 0 views

    • Lymaris Collazo
       
      DEFINITION: Customer Relationship Management (CRM) system helps manage customer data. It supports sales management, delivers actionable insights, integrates with social media and facilitates team communication.
  • Where I see your CRM truly coming to the rescue this autumn is in maximizing return visits from leisure guests
  • A fortuitous side effect of Covid, though, has been that all the investments in touchless technologies have now allowed hotels to digitalize supplementary or granular guest behaviors and preferences that were previously handled in-person by your staff.
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  • Besides continuing to make up for lost revenue during the quarantine period in spring, hotels will need an aggressive strategy in place for drumming up additional leisure business for the tail end of 2020 because corporate and group guests are still returning at a turtle’s pace; these segments cannot be relied upon to deliver healthy numbers until 2021. And for achieving the most conversion from transient lookers, the first step is to analyze your customer relationship management software (CRM) to see what you can learn from recent guest behavior
  • a CRM can be of assistance relates to the general satiety of eblasts, newsletters, webinars and all other forms of one-to-many marketing.
  • if you have rich guest profiles within your CRM, then you are enabling your managers to utilize one-to-one marketing in a world that is numb to blanket eblasts.
  • if your hotel doesn’t live up to expectations it will be incrementally harder to get guests to come back during a less desirable time of year.
  • this autumn will prove to be quite problematic for hotels that aren’t listening to what key drivers are actually motivating guests to book. You need all resources on hand to get those quick wins in the leisure segment that will save your property from dreadful occupancies during this upcoming low period and taking full advantage of your CRM is an important preliminary step.
  •  
    On this dificult times for the hospitality industry we must reinvent our techniques to save the industry. Hotels are relying in business reservations to make up for the lost revenue that lockdown has caused, but the hotels needs an aggresive strategy to attract leisure and save the industry during fall. The author talks about how the behavior of the society has changed with the pandemic and how a Customer Relationship Management (CRM) system helps to understand the most recent guest behavior. A CRM will help to provide a customized and personalized one-to-one marketing motivating guests to book. Some of this strategies could involve attractive packages promoting a 'stay-cation' with the covid-19 desinfection requirements. In conclusion, A CRM is a great preliminary step to take advantage of this challenging circumstances and save the hospitality industry for the remainder of the year.
ealmi001

About iOS 13 Updates - 0 views

  •  
    Due to the current situation we are living with Covid-19 we are required to use a mask all the time in public places. One of the latest updates on IOS 13.5 that I found very helpful is that now our Iphones can be able to unlock with facial recognition while having the mask on. Before it was frustrating being in public to have to take off the mask so facial recognition could work and unlock my phone. Apple did a great job with this update and has become a most for Iphone users like me during these days.
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