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Yue Li (3011472)

HFTP Begins Development of a Global Hospitality Accounting System Users Guide - 1 views

  • "We are the only global association dedicated to hospitality finance and technology
  • To create a global resource for the hospitality finance industry, Hospitality Financial and Technology Professionals (HFTP®) has begun development on a global hospitality accounting system users guide.
  • The global guide will provide the industry with a comprehensive glossary of inventory terminology, charts of accounts and will benchmark common allocation for specific regions of the world. The project is planned as a three step process:
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  • HFTP is working with members of several organizations including, EHL, HFTP's Research Institute at the University of Houston, Hong Kong Polytechnic University and Hospitality Professionals Association (HOSPA).
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    To create a global resource for the hospitality finance industry, Hospitality Financial and Technology Professionals has begun development on a global hospitality accounting system users guide. HFTP is the only global association dedicated to hospitality finance and technology and our Global Board is investing heavily to create a benchmark that stakeholders can use to compile accounts, compare regional differences and define the value of a hospitality operation.
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    I agree that this will be a great resource for hospitality finance and technology professionals. I believe that the school doing the research should partner with industry focus groups as well.
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    This article focuses on a global accounting system. Their trying to make a generic set up that is user friendly for people worldwide. People are working on this and we will see what it has to offer the hospitality community here in the future.
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    This article speaks about a user guide that will "compile accounts, compare regional differences and define the value of a hospitality operation." To create this guide will take some time, and 3 steps must be performed. First the research needs to be conducted and gathered, secondly the collected data will be distributed to regional teams who will develop sample charts of accounts. Lastly, the team chairs will finalize the project by authoring a discussion on similarities or differences.
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    This article was pretty brief, but it stated that Hospitality Financial and Technology Professionals has begun development on a global hospitality accounting system users guide. This would create a global resource for the finance industry. Frank Wolfe, HFTP's CEO, says that the company is the only global association dedicated to hospitality finance and technology. They are hoping to create a benchmark that stakeholders can use to compile accounts, compare regional differences and define the value of a hospitality operation. What I found interesting about this article was that it greatly involved final year bachelor students at Ecole Hôtelière De Lausanne in Switzerland performing research for this project. I also think that a global hospitality accounting system users guide would be beneficial, especially since many managers/employees do not have the strongest training or skills in a financial or technical area.
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    HFTP (Hospitality financial & technology professionals) begins developing a global hospitality accounting system users guide. This kind of users guide is totally new to the hospitality industry and currently there is no global resource like this. The global guide will provide the hospitality industry with a glossary of inventory terminology, accounting charts and other accounting-related information. This project is developed using technology that can provide users with a benchmark that stakeholders can use to compare regional differences and define the value of hospitality operation. This project is a three-step process. First, bachelor degree students from all over the world who are interested in this project will work as data collector. Second, the assembled and analyzed data will be processed into professionals in different regions all over the world to create new sample charts. Finally, the initial guide will be published in multiple languages and distributed globally. This new accounting system technology is predicted to help the hospitality industry increase the ability in financial management, accounting, cost control and the sharing of global accounting data sources.
Jingjia Zhang

10 Features of a Successful Hotel PMS - 0 views

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    This article focuses on the top 10 reasons why PMS are successful. The first thing it gets into is the reservation system. You want your guests to be able to reserve rooms quick and easy. The next thing it talks about is revenue management and being able to handle the room rates efficiently. Other areas the article focuses on is front desk work, back office work, room management, billing, commission processing, creating reports, and international features.
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    There are so many PMS systems when you try to look for the right one. This article provides 10 features of a successful hotel PMS.1, the reservation process;2, revenue management;3, front desk work;4, back office work;5, room management;6, billing; 7, commission processing;8, creating reports;9,ability to configure;10, international features.
Chris Cardoso

Hotel firm upgrades accounting system - 0 views

  • LBA Hospitality Partners with M3 Accounting + Analytics to Enhance Accounting Processes and Increase Efficiencies July, 31 2013 M3 Accounting + Analytics Seeking to update and streamline accounting processes for its 70-plus Southeast properties, Dothan, Ala.-based Larry Blumberg & Associates, Inc. (LBA Hospitality) recently announced an expanded partnership with M3 Accounting + Analytics, the national leader in hotel-specific accounting software, operations reporting, and business analytics. “If we are to continue to be an industry leader, we must have the ability to meet the requirements of our stakeholders and provide accurate, real-time and relevant information for our management team and owners,” said LBA President Beau Benton.  LBA sought the ability to swiftly handle budgets, forecasts, and reports, and to dissect business data, all while insuring that the back-office accounting platform functionality was state-of-the-art and industry-specific.  In choosing M3, Benton cited how the company integrates accounting, business intelligence, and reporting, while eliminating most redundancy, software investment and annual hardware/software maintenance. In addition, Benton and LBA were looking for continual and automatic upgrades, backup and disaster protection, and minimized downtime.  LBA is implementing the full suite of M3 products: accounting through the AccKnowledge platform, time, attendance and labor management through the newly released RightTime solution and LaborWatch, and payroll services through RightPay. The company will also continue to use M3 Link business intelligence reporting, as LBA will be expanding it to bring financial data, operating stats, Smith Travel feeds and guest satisfaction data (including verbatim responses) into one completely customizable dashboard. LBA, which launched its business by developing a Sheraton Inn in 1973, is rapidly growing its management business and securing more and more agreements from sophisticated owners and investors.   Scott Watson, M3 Vice President of Sales & Marketing, said, “While our core product remains our accounting solution, we’ve continued to evolve and offer new products and services that meet the current and future needs of the hospitality industry. It is truly exciting that our product platform will help Beau and LBA achieve the aggressive growth they are anticipating over the next five years.”  The implementation and training process for all LBA properties is expected to be complete by December 1.  About LBA Hospitality Based in Dothan, Ala., LBA Hospitality is a hospitality management company focused on maximizing return, safeguarding assets and enhancing value. Founded in 1973, the company now manages 70 properties throughout the Southeast, from Texas to Virginia. More information is available at http://www.LBAHospitality.com.  About M3 Accounting + Analytics M3 is the national leader in hotel-specific accounting software, operations reporting, business intelligence and analytics, processing more than $8 billion in financial transactions for more than 3,000 properties. M3’s integrated suite of hospitality accounting products includes: AccKnowledge, Link, payroll and labor management services, and document imaging and retrieval – all designed to help provide hotel operators, owners and managers unsurpassed access to the information they need in the most integrated and cost-effective manner. The company was founded in Gainesville, Ga. in 1998, and also has a base of operations in Tampa, Fla. More information is available at www.M3AS.com. 
  • “If we are to continue to be an industry leader, we must have the ability to meet the requirements of our stakeholders and provide accurate, real-time and relevant information for our management team and owners,” said LBA President Beau Benton.  
  • continue to be an industry leader, we must have the ability to meet the requirements of our stakeholders and provide accurate, real-time and relevant information for our management team and owners,” said LBA President Beau Benton.  
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  • “If we are to continue to be an industry leader, we must have the ability to meet the requirements of our stakeholders and provide accurate, real-time and relevant information for our management team and owners,” said LBA President Beau Benton
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    LBA Hospitality Partners with M3 Accounting plus Analytics to enhance accounting processes and increase efficiencies." As an industry leader LBA's Presidents feels they need to ability to meet requirements of their stakeholders and provide accurate real-time information for management and owners. When choosing M3 LBA's president noted how the company integrated accounting, business intelligence, and reporting while removing redundancy, software investment and annual hardware/software maintenance. Part of the requirements for choosing a company was continuous automatic upgrades, backup, disaster protection and limited downtime. LBA chose to implement a full suite of M3 products: Accounting through the AccKnowlege platform, time, attendance and labor management through RightTime solution and LaborWatch and payroll through RightPay. LBA will be expanding to bring financial data, operating costs, Smith Travel feeds and guest satisfaction data in one customized dashboard using M3 Link business intelligence reporting. LBA continues to grow after developing the Sheraton in 1973. Scott Watson of M3d is happy that M3 can meet the needs of their customers even though their core product is accounting solutions. They continues to help companies as they grow. Through this partnership they hope to continue to grow as meet the needs of their guest, investors and team. While it is important to have a core product to offer, I think it's also important to have additional products that meet the needs of your customer much like S. Watson said about M3 continuing to evolve and meet the needs of the hospitality industry. I feel this would make the company more marketing. It looks as if the President of LBA reviewed what the company's needs were and then chose to partner who leads the company in hotel specific accounting software. The president recognized the need to be able to report numbers accurately and forecast real data to its team, owners and investors. When I m
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    The Larry Blumberg & Associates hospitality firm (LBA Hospitality) partnered with a management company, M3 Accounting & Analytics, to integrate new software in it's 70 properties throughout the southwest, fro Texas to Virginia. The services that will be provided by M3 will range from Accounts Payable, to General Ledger, Daily Sales Report, Labor Cost, Check Writing, Cash Management, Forecast, Budget, etc. M3 provides products and services that will continue to evolve and improve to be cutting edge in hospitality. LBA is using M3 to streamline an aggressive five year growth plan. Other hospitality business will begin to incorporate a service provider that can encompass all accounting needs.
Ruoxi Wang

StartupNation » Benefits of a POS System for your Hospitality-based Business - 0 views

  • “POS” is an abbreviation for “point-of-sale-” the most basic POS systems calculate payment amounts and process customer payments, similar to a cash register. However, they aren’t just calculators. Most hospitality-based systems use POS systems in order to track inventory and labor costs, forecast business volumes and spot problems quickly.
  • You can also use them to plan schedules and communicate to other areas of the business.
  • Better transaction processing: Business POS systems process transactions much more quickly and with fewer errors than lower-tech methods.
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  • Easy record storage: Using a POS system is a better way to keep records: since transaction information is stored electronically, there’s no need to save paper receipts or sales slips.
  • Information management: Retail business owners know never to underestimate the importance of good inventory management.
  • Cost savings: The chief reason most businesses switch to a POS system is cost savings.
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    Although a POS system is a big investment. You need to purchase the new system, train the employee and maintain the system. But the system indeed can provide a lot of benefits.It can not only calculate payment and process customer payments, but also track the invenyory and labor costs. They still can manage the information and save cost.
Carolina Ferrer

If Expedia Was Too Powerful for Hotels, Consider Booking.com's Plans - Skift - 0 views

  • Fresh off its acquisitions of Buuteeq, Hotel Ninjas, and OpenTable this year, the Priceline Group is in the process of integrating Hotel Ninjas’ property management system with hotel digital marketing company Buuteeq, according to a report,  Google’s Travel Plans in a Post-Atomic Era [embedded below], written by Ken Sena of Evercore. googletag.cmd.push(function() { googletag.display("div-gpt-ad-1390432568424-0"); }); With the integration of the two cloud-based systems for hotels, the Priceline Group “has the ability to handle property management, channel and rate management, and CRM, all of key consideration to hotelier,” the Evercore report states. “In return, Priceline receives subscription revenues on some of the services provided in addition to keeping these hoteliers’ semi-tethered to its Priceline traffic channel from the standpoint of ease an efficiency, given Priceline’s leading scale as an OTA.”
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    Recently, the Priceline Group has acquired Buuteeq, Hotel Ninjas and Open Table. They are looking to merge Hotel Ninjas' web based PMS with Buuteeq's digital marketing software. Integrating both of these programs would mean that Priceline would be able to offer hoteliers a well-rounded system that could keep track of customer folios and housekeeping processes through cloud based web interface. The Priceline Group has plans to integrate their two cloud-based systems for hotels. Many properties are concerned with the security that Priceline may have in place and they do not want their information getting out to competitors. While the new processes that Priceline Group is offering seem very worthwhile and efficient many properties may buy into it and ignore the security concerns. One of the main considerations of this new venture is that Hotel Ninjas is a young company and the Priceline Group does not have much experience on this end of the industry. These changes could start a fast growing trend with the way online travel agencies and properties are communicating and doing business.
jazminesnyder

India's Modi Seeks More Investment From U.S. Tech Sector - US News - 0 views

  • India's burgeoning tech sector is responsible for creating more than 400,000 American jobs
  • business deals between firms in the two countries have generated $22.5 billion in tax revenue for the U.S. since 2011
  •  the report should dispel the stereotype that India’s IT sector “takes jobs away from the U.S.”
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  • “neither country can achieve their nation’s economic vision without the other.”
  • easing the process for skilled Indian workers – including college students educated in the U.S. – to be able to obtain visas so they can join American tech companies.
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    The main focus of my article is about the financial connection between India and the U.S. The article discusses a few key issues about India and their tech support in relation to the U.S. It tells us that "India's burgeoning tech sector is responsible for creating more than 400,000 American jobs, according to a report released Monday that prompted calls from leaders in both nations to reform business practices so the industry remains a bright spot in an often unreliable global economy". The article goes on to list some more interesting statistics. For example, "The new study from the National Association of Software and Service Companies, a trade group representing Indian technology firms, said business deals between firms in the two countries have generated $22.5 billion in tax revenue for the U.S. since 2011". I feel that these two statistics are important because in too many cases, Americans feel that "foreigners" are coming to the U.S. and "stealing" all of our jobs. That is clearly not the case with every situation, as the article points out. The article further explains that India is seeking to ease the process of coming into the U.S. to work. They feel that if they are providing their highly skilled techs to come work here and/or gain their American education here than the process of getting the visa should be much more lax than it is for other countries. I don't know if I agree with that one, but I understand their point.
obheron

Deciphering ROI from tech investment can be complicated | Hotel Management - 0 views

  • behind the curve when it comes to the latest technology, but hoteliers are also faced with trying to decipher what tech investments will provide the greatest return.
  • behind the curve when it comes to the latest technology, but hoteliers are also faced with trying to decipher what tech investments will provide the greatest return.
    • msoma003
       
      Not good, we should be ahead of the curve for competitive advantage
  • Some brand companies see the value of investing in guest-facing technology.
    • msoma003
       
      We have to decide which ones are worth it
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  • sometimes we waste a lot of money doing so
    • msoma003
       
      Is it even worth it?
  • no one really knows what technology is best to invest in to maximize return on investment,
  • ack-of-house systems such as financial reporting are key to operational success
    • msoma003
       
      Some things you need others you want
  • Front-of-house technology is more of a gamble,
  • Sometimes we have to play along with those, and those can tend to be more of a fad, but some are critical for differentiating from neighbors.
  • need to survive, while some technology is simply a fad.
  • Invest in a change-management program to make sure you are getting best bang for your buck
  • But with investment in mobile infrastructure, it’s more about trying to stay ahead so we can continue to innovate and deliver new solutions easily.
  • ROI on some of these solutions might not be immediate, but by starting to develop solutions for these technologies we begin learning how to integrate them into our systems and processes.”
  • ind the right solutions and technology in which to invest time and money.
    • msoma003
       
      Work with what you have
  • matches with your organization
  • but that’s rarely the case
  • Take the time and look at the process and what and why you’re doing it
    • msoma003
       
      Figure out what the problem is
  • mobile requirements to continue changing as more and more devices come online,
  • some tech, such as supporting core processes, is required for operations, but isn't necessarily ROI-based.
    • obheron
       
      Interesting perspective. To what extend are new technological add ons just a fad? A must have versus a nice to have? A mover and shaker impacting the bottom line versus just something that is trendy.
  • HVMG invested in technology that pulls all of its operational reporting systems together so that management and ownership can see hotel performance in one place.
    • obheron
       
      Is this mostly for small hotels that probably have combined management roles? If a hotel has a Manager for each area, wouldn't we already have all the information needed to inform business decisions?
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    The article titled "Deciphering ROI from tech investment can be complicated", explores how technology can be challenging within the hotel industry. It is important to note that hotels need to understand what components they need to include, and which are simply a waste of money. According to the author, "Some technology trends are elements that hotels need to survive, while some technology is simply a fad". It is important to keep an eye on consumer trends to filter out what will actually enhance guest experience. Nowadays, guests and staff need mobile needs to optimize their work processes. For some processes and technologies, the ROI may be almost immediate, but for others, they still require more time to see the investment. In terms of investing in technology, do you think room automation is always necessary? In my personal opinion, the more perks a room has, the more it may enhance the customer experience. Ultimately, it all depends on the hotel, its size and its investment opportunities.
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    This article discussed how to pick the best technology for your company thus maximizing your ROI. Some technologies are necessary while others are just a fad and it is important to determine what your company needs. Guests are also demanding more tech advancements from hotels, the personal touch is not as important anymore. Mobile and digital payment tech is becoming more and more important. Lastly it is important to note that technology will not always fix a problem, it is up to the company to determine what the issue is and then learn how to implement technology that will assist, not just expect it to resolve on its own.
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    Very interesting article that makes us question whether specific technological add-ons are must haves versus nice to haves to separate us from our neighbours. It also shows us that we cant often times quantify from an ROI perspective. It begs the question, does technology really set a hotel apart and how.
samanthapoorman

The Technology That Changed Air Travel - The Startup - Medium - 0 views

  • Airlines used to employ fleets of operators just to process reservations. They sat around circular tables with scores of index cards — one for each flight — housed on a rotating shelf
  • The process would take 90 minutes for each reservation.
  • After CRS systems became commonplace, travel agents became the airline industry’s bottleneck.
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  • These terminals would only be useful if they let agents search for flights from multiple airlines all together.
  • CRS systems started sharing data with one another,
  • Global Distribution Services (GDS)
  • As the middleman, the GDS charged airlines and travel agents a fee for each booking.
  • Their goal is to charge each customer the most they’d be willing to pay.
  • The solution is to have seats at many different price points.
  • To maximise revenue, airlines optimise fare class sizes and prices by analysing historical trends.
  • different Google searches often yield different fares for the same seat on the same flight
  • only travel agencies that have been accredited by the IATA (International Air Transport Authority) can use them, and accreditation is an arduous process riddled with acronyms.
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    GDS changed the way airlines book flights. The process went from 90 minutes to a few seconds. GDS allowed agents to search for flights from multiple airlines. 
kteme001

Restaurant POS System Benefits - How POS Systems Help - 0 views

  • The restaurant business is highly competitive, and one of the keys to success in the industry is customer service.
  • But if you limit your restaurant to cash only payments you are routinely turning away customers from your doors,
  • The answer to the problem is simple. The introduction of a POS system with simplified credit card payment can dramatically boost daily sales in both full service and quick service establishments.
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  • Open the Door to More Customers:
  • A restaurant that sticks to a cash only concept is cutting themselves off from a potential increase in traffic.
  • With the addition of the necessary software, your POS system can also be set up to accommodate a variety of digital payment platforms such as Apple Pay, Bitcoin, and PayPal.
  • Quicker Processing of Payments: T
  • It’s important to be able to cash out customers quickly and efficiently,
  • More Accurate Payment Processing:
  • eliminating potentially costly mistakes and misunderstandings that are so common to handwritten tickets.
  • Splitting Tickets:
  • Hand splitting a ticket, especially for larger parties, can take valuable time away from other customers.
  • With a restaurant POS system, splitting checks is quick and easy
  • Prevent Order Errors:
  • Bad handwriting, unfamiliar abbreviations, and messy tickets can lead to unnecessary errors in the kitchen, resulting in mistakes on the line and delays in service
  • Track Inventory:
  • Restaurant specific POS systems allow for the real time tracking of inventory, with the dedicated software recording the projected usage of all ingredients as each order comes in and is prepared by the kitchen.
  • Whether it’s a casual dining establishment or a corner cafe, we can deliver the POS system you need to increase traffic, enhance your customer service, and boost your bottom line.
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    The article talks about how restaurants can use a POS system and reviews the pros and cons of whether a system like this is beneficial to an establishment. It states that customer service plays a huge role in the success of a business and having a well operational POS system aids in the success of the customer service offered. One example of being more successful is to be sure you can accommodate as many customers as possible… so offering the payment option of just cash limits your projected revenue whereas accepting credit cards broadens your horizon as a business owner. Saving on merchant fees may be hurting income all together. This article goes over the benefits of a POS system and how it can improve daily sales. These benefits include a quicker processing of payments, more accurate payments, splitting orders, opening the door to more customers, preventing errors and tracking inventory. All of these things assist in the accuracy and smooth running of an establishment.
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    Hello, This article is very insightful with regards to how a POS system can become beneficial. Indeed, customer service plays a major role on the business and having a well-positioned POS system. Therefore, as a hotel or a restaurant needs to focus on service, a POS system can complement this objective. Being able to accommodate as many clients as possible through great customer service and organization can be obtained through a POS system. Additionally, I think this system helps maximize time and optimize processes. I'm sure a wide array of companies are appealed to this, it is a matter of finding which type of POS system would be most suitable for them.
ashleyb102

A Robust, Up-to-Date HRIS Can Jumpstart Your Talent Management Implementation - 1 views

  • Human Resource Information Systems (HRIS), are essential for driving fundamental HR management and payroll functions
  • a robust, up-to-date HR system of record can significantly jumpstart your Talent Management implementation
  • A HRIS provides the core system of record that enables entry, validation, maintenance, presentation, and reporting of data required for effective HR management
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  • name, address, phone number, Social Security number, job code, job title, job grade, direct manager, employment history, and education
  • employee records
  • The more high-quality information that resides in your HRIS, the faster and easier it will be to add Talent Management capabilities to your HR system or record
  • Three fundamental data elements are required to drive automated processes across all Talent Management domains: job codes, job titles, and job grades assigned to each employee
  • In the Succession Management area, job titles are needed for nominating successors with the right skills, competencies, and experience to fill a specific position
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    HRIS (Human Resource Information Systems) are needed to enable beneficial HR management and payroll functions. This system allows companies to keep track of data pertaining to employees like name, address, phone number, social security number, job title, employment history and education. This article explains how in order for companies to have a strong Talent management system they must first have their HRIS in order. The HRIS should be in order because it can provide the Talent Management Systems with data that can make auto processing easier and faster. Job codes, job titles and job grades are data elements in an HRIS that can help span all Talent Management modules. In result, this can make recruiting, retaining, and rewarding employees a simpler process.
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    Not all ADP systems are created equal. While the system is advertised as scalable In my experience the options for smaller operations leaves much to be desired. They have become the most prevalent system and can be a valuable experience for anyone entering the job market.
Qianqian Kang

Somi Data Reveals Their SuiteServer Application - An Integration App for Point of Sale ... - 0 views

  • To alleviate the issues that come with this process, Somi Data has developed software that allows restaurant employees to easily enter a customer’s order directly from the table to the POS system with just a push of a button; SuiteServertm (from their SuiteOrderstm division).
  • Full POS synchronization with automatic updates for menu item availability and pricing, eliminating a time-consuming and tedious uploading/transferring process. A list of modifiers that can be added to a specific food item, to accommodate to a customer’s exact preferences. A table-side payment option; employees can swipe a customer’s payment method using the tablet/mobile device, saving time from having to return the POS terminal. A ‘Quick Order’ option, giving employees the ability to search the name of a food item, which then brings up a list of food items that match what is typed. The employee can then select it from the list of suggested items, eliminating the process of sifting through different sections of the menu to find the correct item. Instead of typing the order, an employee can also ‘write’ the order on the device with a stylus, and the SuiteServer software will interpret the writing and bring up a list of menu options that match what was written.
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    Somi Data has released the newest method related to POS for restaurants. Only by downloading the APP to the current POS, it can solve the existed problems, which happen sometime such as the traditional, error prone and tedious restaurant ordering process. Some of the important features are: automatically updates for menu item availability and pricing; adding modifiers which can be applied to a specific food; a table-side payment option; a 'quick order' option. With this advancement, customers could no longer worry about whether their order has been sent in, and at the meantime, it could lead to higher satisfaction and faster table turns.
gulsevim

How Your Face Will Become Your Ticket to Event Success - Eventbrite UK Blog - 3 views

  • When you smile for the camera next time you’re at an event you might get more than a souvenir photo – you could even be handed your favourite tipple without having to ask for it.
  • facial recognition technology is making it possible to personalise the event experience more than ever before.
  • A little further off is the ability to measure the emotions of crowds, but when it does become possible, it means organisers will be able to understand how much attendees enjoyed their event or individual keynotes, without having to survey them.
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  • Another way the tech can be deployed is to reduce queuing to pay for food, drinks or merchandise by scanning people’s faces at check-out and automatically charging their registered payment method.
  • The possibilities for the development of facial recognition is certainly exciting, but perhaps even more interesting, from an event planner’s perspective, is what you can do with it right now.
  • The core application that Zenus has been focused on is event registration and check-in. The tech can be used to replace ticket scanning and speed up the entry process
  • In terms of accuracy, Zenus’ software is extremely high. “Our system can search the database of 1,000 faces and find the most likely match 99.4% of the time. The attendee or host can then tap on the face to confirm it is correct,”
  • “All the registration company sends us is anonymous images,” he explains. “This happens over securely encrypted channels. When we receive the images we are processing them to extract the face measurements and then we immediately delete the image. We then send back a unique identifier that’s associated with each image without ever having accessed personal information. It gives the event planner peace of mind that the data is being handled properly. After the event, we completely delete the entire database associated with the event.”
  • Crowd analytics will be able to scan faces in a space and tell you how many people are in there. It is also possible to extract demographic data such as age or gender, and so forth. We are going to do all of these things in the future but we prefer to do one thing at a time and make it perfect before we move onto the next thing.
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    Facial recognition technology is not meant to replace the human factor. Rather, it can boost existing processes by improving efficiency, identification and convenience. Technology such as "face geometry" brings a lot of excitement to the events industry. Zenus facial recognition software allows event planners to identify attendees by searching a database of faces in real-time. The main idea is to make the check-in process faster, provide higher security and receive some feedback in a unique way. Neither attendee's e-mails or names, or any personal information is transferred. Human face emerges as a key to security for distinguishing individuals. The registration platform makes images anonymous and sends them to a cloud-based service, where de-identified images are processed and therefore instantly deleted. All data is also discarded after the event, which gives a peace of mind to the event planners and attendees, because of identity theft concerns. With some adjustments and further developments, Zenus facial recognition software will be able to determine emotions of crowds and extract demographic data such as age or gender. With this cloud-based facial recognition software, event planners will be able to quantify whether your guests were interested in one speaker over another, or whether they were engaged or if they were really a good target market for the event.
sliu043

Hotel Green IT - Hospitality - Siemens - 0 views

  • Siemens
  • Greening the Hotel IT environmentThere are many different aspects to address when looking at the energy efficiency of data centers and server rooms.
  • Our expertise encompasses:Power monitoringApplication harmonization and consolidationActive Energy ManagementVirtualization
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  • Using IT as enabler to lower carbon footprintIT solutions can be used to help a hotel to manage its environmental impact (CO2 emissions, energy consumption).
  • Benchmark customer’s own position in sustainability issues vs. competitors and improve own sustainability processes to become best-in-class.Integrate sustainability / energy management into company strategy, organizational framework and corporate behavior Target setting for company-wide KPIs (e.g. CO2) and creation of transparency by setup of IT supported controlling process Support fulfillment of regulatory requirements, voluntary reporting (e.g. GRI, DJSI, CDP) and company positioning (e.g. sustainability report) Manage environmental and other sustainability projects
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    "IT solutions can be used to help a hotel to manage its environmental impact (CO2 emissions, energy consumption). Siemens analyses the customer requirements and then implements best-in-class solutions. In addition we provide the required process consulting to establish sustainability reporting within an organization. Here are a few highlights of our "Sustainable Impact" offering: Benchmark customer's own position in sustainability issues vs. competitors and improve own sustainability processes to become best-in-class. Integrate sustainability / energy management into company strategy, organizational framework and corporate behavior Target setting for company-wide KPIs (e.g. CO2) and creation of transparency by setup of IT supported controlling process Support fulfillment of regulatory requirements, voluntary reporting (e.g. GRI, DJSI, CDP) and company positioning (e.g. sustainability report) Manage environmental and other sustainability projects"
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    in order to keep the green hotel the manger should use the IT solutions. especially in the environment impact, we cannot control the hotel environment sustainability development only by the manual. using the IT solution is fast and convenient. we can use it to analysis and conclude the best solution or advice for the sustainability development of the hotel. we put the data, operation statement and expenses into the system and then the computer can help the hotel to establish the frame for building the green hotel. also we can use the Siemens technology to assign the employees everyday so as to avoid the situation that is over-staff or under staff. moreover we can use the Siemens system to decline the waste of paper, water, energy and so on. This way can save the money and protect the environment.
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    Nowadays, all hotels are trying to improve their IT with their sustainability efforts. In this article, Siemens has introduced a new system "IT for Sustainability". The new system will help hotels improve energy, resource-efficiency, and save costs in two ways: greening the hotel IT environment and using IT as enabler to lower carbon footprint.
gulsevim

Cloud Software Allows 700-Acre Resort's Financial Team to Regain Significant Man Hours ... - 0 views

  • When Tetherow, a now 700-acre resort in Bend, Oregon, first opened as a golf course and clubhouse in 2008, we were a small business with big ambitions.
  • Today, Tetherow is made up of twenty individual entities rolled into one wholly owned subsidiary, including a 50-room boutique hotel, a pool, two restaurants, vacation rental homes, an events pavilion, a recreation center, a golf academy, and various residential neighborhoods, as well as the 18-course golf course that started it all. In addition to our leadership team, our rapid growth has been led by our financial team’s investment in a technology that allows us to grow fast, under pressure, and with limited risk.
  • We came to realize that the technology and accounting systems that we had added piecemeal over the years to support our burgeoning business, a combination of Jonas restaurant software, QuickBooks, and Excel, didn’t allow us to scale and sustain growth.
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  • After doing some thorough research, we decided to invest in Sage Intacct, a cloud-based financial ERP, because we felt its features – particularly automation – could take on our day-to-day tasks, and give our finance department the time in their day to provide trusted strategic advice, rather than mostly crunch numbers.
  • Our finance team was able to shorten our consolidations process from more than a week to less than four hours per month, cut our monthly close in half – from twenty to fewer than ten days – and regained 24 hours a week – previously spent on cash analysis.
  • Most importantly, a cloud-based financial ERP changed our culture. The finance team saw productivity gains that made us better business partners across the organization. We could provide advice on strategic business decisions
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    Security has always been an issue for financial services which led to avoidance of some new technology systems. Due to advancements in cloud systems, I think it is time for financial services arms of hospitality organizations to reap the increasing number of benefits of cloud computing. Also, cloud-based financial Enterprise Resource Planning (ERP) helps companies enter new markets, explore new opportunities, and strengthen their business processes. Cloud-based financial ERP has certainly helped Tetherow Resort by reducing costs and allowing their finance department to concentrate on their strategic business matters rather than dealing with IT and infrastructure issues. By switching to a cloud-based system, Tetherow Resort was able to reduce the amount of infrastructure stored onsite, reduce costs of the process and develop new strategic plans. In my view, there is a huge potential in cloud-based financial ERP in for financial and even non-financial companies, because through this system companies' finance departments are able to increase the efficiency of their operations.
cpaez007

Challenges to HRIS Implementation - HR Payroll Systems - 2 views

  • However, many companies make the mistake of getting wrapped up in the potential benefits and failing to properly address the challenges that come with HRIS implementation. Understanding what some of the top challenges to HRIS implementation are and how to address them can ensure greater implementation success.
  • Managing change is different from training, but can be addressed during HRIS training meetings. Additional support should also be available after training to help employees adapt to using the new system on a daily basis. Managers should clearly express how and when employees can reach out to discuss issues with the new changes, as with emails or specific office hours.
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    This article discusses the integration of an HRIS system and its potential challenges. When getting the system, employees and management should really dedicate themselves in training with the new system. It is not something that can be learned so easily. In addition, there should be someone familiar assisting with the process, and this process includes the reason for the change. You will need to give the employees the reason why this is being implemented, and all of the new possibilities that can be accomplished. Some possibilities involve the maximization of the ROI. Another challenge includes the formulas within the system, it might be very difficult for users to understand or manage. The last few challenges include legal obligations, and the fact that legal rights are not impeded. The line must be clearly defined. Moreover, you want to ensure that all of the data placed on this system is secure. As long as these challenges are monitored, then the user will be fine.
galca008

Benefits of Human Resource Information System | Advance Systems Inc - 1 views

  • The world of HR has greatly been enhanced by technology. With new systems available to enhance productivity and streamline operations, those in human resources can achieve greater success with the benefits of human resource information system choices.
  • Depending on the type of system you choose, your company could see benefits ranging from cost and time savings to increased employee engagement and better adherence to compliance and regulations.
  • An HRIS can make the onboarding process an efficient and consistent one. By providing easy access to training materials and handbooks for new employees and storing all new employee information in one convenient place
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  • An HRIS system can eliminate paper and turn all of your employee records into easy to access online data. These can be retrieved simply by anyone with authorization and are backed up remotely to ensure safety.
  • When you can automate payroll by integrating it with your HRIS, you take hours of work off your HR team’s shoulders. You can also automate tasks such as immediate approval or denial of time off requests based on set rules, shift change alerts, and other time-consuming jobs.
  • With biometric timekeeping, your HR team knows in real time where employees are in case they are needed. This can be especially helpful in situations where deliveries need to be made or customers need in-person help.
  • Employee self service tools allow your employees to clock in and out with their personal smart device, making it easy for them to work from remote offices or from home. They can also use the HRIS platform to efficiently check their schedules and make any changes necessary without having to come into the home office.
  • An HRIS system provides one simple mode of communication that is easy to use and organize. This not only allows employees to talk with colleagues about ongoing projects, but also request shift changes, explain absences, and put in for annual leave or vacation.
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    This article talks about the benefits of HRIS implemented in the workplace. The benefits are both for HR Departments and Employees as well. These systems save time and also money, and are able to better adhere to compliance regulations. These systems are able to track an employee from a candidate stage to termination. It makes the onboarding process a quicker one and employees are able to access trainings online as well as their handbooks. Eliminating paperwork and having records all in one place is another benefit, and those with access can easily retrieve a file in seconds. Automatic payroll facilitates the process, and approving or denying requests and shift changes are also able to be completed with ease. This also provides flexibility for employees to clock in and out from their smart phones if they work remotely, they can also check their schedules easily and communicate to others through these systems. This is a great article that highlights the benefits of HRIS. I use one of these systems on a daily basis, and I can vouch for it's efficiency to my daily tasks.
Olivier

10 Best Restaurant Management Software For Your Business - Financesonline.com - 1 views

  • US restaurants’ sales totaled roughly $500 billion in 2018.
  • Restaurant solutions are meant to automate the business processes involved in running such organizations. However, many processes require specific software
  • Latest restaurant management solutions have far more features than the ones mentioned above, they are: Table management Cashflow management Accounting Employee Scheduling Order monitoring Payroll processing Analytics
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    This article gives an overview of the 10 best RMS software available for the F&B industry currently available on the market. Restaurant management involves a lot processes, that if done right, would ensure the smooth flow of the enterprise and even increased profits and these software solutions can help a restaurateur to achieve a better result with less hassle and better control over time.
anonymous

10 Best E-commerce Practices for Hotels - SmartGuests.com Blog - 1 views

  • With 57% of all hotel bookings made online and 97% of all travelers searching for a place to stay using the Internet, the importance for hotels to adapt best ecommerce practices is more important today more than ever.
  • 1. Use High Res Photos
  • No guest in his or her right mind would book a hotel without seeing photos of the property first. Beautiful photos is a deal breaker when it comes to almost all hotel bookings. Make sure that you use high res photos on your hotel website and make sure that you upload new ones regularly.
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  • 2. Build Your Credibility
  • Let’s face it – there are unscrupulous hotels who don’t care an iota about their guests. They trick their guests, overpromising in terms of their facilities and amenities and delivering sub-par service. This is why a lot of travelers have developed a healthy level of skepticism toward hotels and this is why it is important that you convey credibility on your website.
  • 3. Make It Extremely Easy To Book a Room in Your Hotel
  • 4. Display Customer Service Channels Prominently
  • 7. Ensure That Your Website is Mobile Friendly
  • 5. Make Your Website Easy to Navigate
  • 6. Have a Single Call to Action Per Page
  • Best e-commerce practice dictates that you should always be reachable to answer questions from those who want to book a room with your hotel, but need their questions answered first. Not having this information prominently displayed on your site can spell a difference between a non-booking and a successful booking.
  • 8. Ensure That Your Website is Secure for Financial Transactions
  • The Internet is always under attacked by various security threats and one of the issues that always make people wary is the security of their financial information online. This is why it is important for you to demonstrate that your website can handle financial transactions safely.
  • 9. Always Have an Email Collection Mechanism in Place
  • 10. Use Persuasion Elements
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    With the majority of bookings done through the internet, hotels need to find the best ways to make their websites attractive and engaging for a guest. Here are the ten e-commerce ideas that a hotel should strongly focus on. Number one, high quality images. A guest wants to see your property, and see the amenities that are offered. Provide a clear image of these items to them, so that they are aware of what makes the location great. Two, focus on the location's credibility. and build a reputation of trust for your location. Guests do not like to be fooled, so you must prove that you have integrity to gain business. Three, simplify the booking process. For many people it might not be an issue to navigate through the internet and book a room, but for some people it is. Make sure that the process of booking a room at your sight is very easy, and is comfortable for any guest. Four, integrate customer service channels. If your guests have questions before booking, then try to answer them as fast as possible. This works with the second step of improving credibility. Five, not only should you make the booking process simple, but the navigation process as well. Your layout should be clear, and guests should easily be able to figure out where it is that specific information is found. Six, have only one call to action per page. A call to action is a phrase that when clicked on, creates a certain thing to happen. Like clicking on a button that says "Reserve now", and then being led to a reservation page. It is important to only put one on a page, because several can seem cluttered and confusing. Seven, make the site friendly to cellular devices. Many of the reservations are done last minute, and on a cellular device. Make sure this is easy for your guests to do. Eight, the importance of PCI. There are many threats out there to our finances, and as a place of business it is up to you to secure the financial information of the guests, to avoid any fraud or theft. Nine, optimize o
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    In today's society it is extremely important for the hotel industry to make use of the e-commerce technology. This article focuses on the ten best e-commerce practices. Best practice number one is to use high resolution photos that are a true representation of your hotel. These photos should be frequently changed and of good quality. Secondly, show your guests that they can trust you and your website, by building credibility. E-commerce is designed to make the process better, thus, thirdly, ensure that it is easy to book a room through your website. The fourth best practice is to ensure that you are clear about ways that your customer can reach out to you for information. show that you are accessible. Next, the author mentioned the importance of making your website user friendly and easy to navigate. Additionally, have one call to action button so that customers are not confused as to where to make their selection or booking. Consumers are now using cellphones more to book hotel accommodations, thus, another best practice is to ensure that your website is mobile friendly. Internet security is a concern for consumers. Best practice number eight is to ensure that your website is secure for financial transactions. The ninth best practice is ensure that you make use of email marketing. Your website should have the ability to collect emails from each user. The final best practiced listed in the article is to use marketing techniques like persuasion elements that go the extra mile to convince guests to book their hotel. The ten best practices outlined were listed for hotel operates to analyze their website and identify ways to improve if necessary.
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    My company works specifically in the short term rental space, and I wanted to comment on number 9 and offer some insight and results from properly managing your email list. First and foremost, having an email list increases return customers to your platform or rental site by over 300%. Most companies in this space have spent countless hours creating and defining specific messages to potential guests, which begin from the first time they visit the site, all the way until they checkout. Each time these touch points, through email or other communications, increase the likelihood of the guest to use the rental company, condo association, or hotel year in and year out. A new method of communication that is being used industry wide is through text messaging. I believe that this form of e-commerce will enable faster delivery of information to customers and allow managers to personalize experiences at the hotel or property. This follows along the lines of remote locks and other services that are technology based rather than requiring personnel to execute, greatly reducing overhead costs.
dsada005

3 Reasons Why Unattended Retail Is The Future | Global Payments - 1 views

  • To many consumers, the future of being able to walk into a store, pull something off of a shelf and leave without the hassle of the checkout process sounds like Jetsons-futuristic-type stuff
  • For example, Uber lets consumers get a ride to wherever they want to go without ever having to pull out their wallet to pay.
  • Because customers enrolled in your loyalty program may permit you to acquire data about their purchases, you can personalize your customer's shopping experiences even more while they’re right there in the store with specific offers that complement their buying preferences.
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  • Not having to staff employees during your hours of operations results in a cost savings that could go straight to your bottom line. Having the flexibility to reallocate staffing and potentially lowering labor expenses opens up opportunities to extend your hours of operation creating more cash flow, meaning more revenue in your pocket
  • unattended retail can lower the instances of shrinkage because the technology provides real-time inventory tracking
  • To help wrap your mind around the future of retail, look at Amazon Go, a brick and mortar retail and grocery store powered by Amazon, which allows shoppers to "Grab and Go" without ever having to wait in line to pay for their items.
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    It seems that stores have just begun to jump on the self-checkout process. However, the self-checkouts are old news, the technology that is coming out now, known as "Grab and Go" is creating an even more automated process. This technology can allow you to take an item off the shelf (update inventory immediately) and simply walk out of the store, without ever having to take out your wallet. Spending money is becoming easier and easier, allowing consumers to consume more than ever. Some pros of this technology include, customer loyalty (personalizing the customers experience), lower overhead (saving money on labor costs and extending hours), and reduces shrinkage (real-time inventory tracking). Technology is improving so quickly that it is hard for companies to keep up and stay up-to-date. For example, the self-checkouts have just become a norm; how long until they are fully replaced by "Grab and Go?"
yuqiongliang

Website, GDS and OTA: the right mix in distribution channel investments - Insights - 0 views

  • Here is a summary of the trends in three online distribution channels used in the hospitality industry: websites, Global Distribution Systems (GDS), and online travel agents (OTAs).
  • The Internet has made marketing more measurable and accountable with different metrics and analytics that show the contribution of marketing to the bottom line. The most critical measures of marketing are the customer acquisition cost (CAC) and the customer lifetime value (CLV), which at times can be difficult to understand and quantify.
  • The CAC is the price a hotel pays to acquire a new customer, which can have a significant impact on RevPAR performance and asset value growth. The CLV is a prediction of the value a business will derive from its entire relationship with a customer.
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  • CAC = Marketing Campaign Costs/Total Customers Acquired
  • CLV = Gross profit from all historic purchases for an individual customer
  • f managed skillfully, the hotel’s website could yield the lowest CAC and the highest CLV as it permits the hotel to have a direct interaction with the customer which could lead to a long-term relationship.
  • Each online distribution channel plays a different role in the hotel’s marketing program:
  • The hotel website is the most critical marketing tool because it can deliver a message that is both relevant and appealing to the target customer.
  • A responsive web design provides an optimal viewing experience by adapting the website to mobile phones, desktop computers, and tablets. A responsive design is an advantage because a wide range of devices are used to make hotel reservations.
  • This could be a significant advantage for a hotel considering that mobile bookings have increased by 42% in the last two years, accounting for 25% of total bookings made in the Americas, as reported by TravelClick.
  • hotel website that contains relevant, unique, engaging, and accurate information will be able to dominate SEO.
  • Online Travel AgentsThis channel has the highest cost for hotels given the bidding process and the commission structure in place, typically amounting to 15% to 30% of revenues generated.
  • Branded hotels typically have agreements and commission structures in place with different OTAs.
  • Most OTAs feature a pay-per-click sponsor listing through a bidding process that typically ranges from $0.25 to $2.00 per click, depending on the market.
  • Each OTA uses a slightly different algorithm to position and rank hotels in the results screen. Regardless of the OTA used, hoteliers should implement the following techniques to position their hotel with the highest possible ranking:
  • The more information we know about customers, the more we will understand how to attract them to hotel properties. Hoteliers need to understand the electronic distribution environment and develop a comprehensive pricing strategy to maximize revenue and profit. Maximizing profitability can only be possible by extracting intelligence on the day-by-day activity of these channels and analyzing the possible displacements.
  • It is important for hotels to ease the booking process for travel agents by including the right type of information and rates in the GDS, and by keeping hotel information current, including all attractions and points of interest that attract guests.
  • Measuring the distribution channelsDemand360 is a market intelligence tool from TravelClick that provides exclusive information and in-depth reports on projected future demand for a hotel’s specific competitive set.
  • GDS provide pricing, availability, and reservation functionality to a world-wide market of consortia, who can book airline, car, hotel, and other travel arrangements for their customers.
  • Here is a summary of the trends in three online distribution channels used in the hospitality industry: websites, Global Distribution Systems (GDS), and online travel agents (OTAs).
  • The most critical measures of marketing are the customer acquisition cost (CAC) and the customer lifetime value (CLV), which at times can be difficult to understand and quantify.
  • the hotel website reflects and emphasizes the hotel’s image and competitive edge
  • OTAs can boost occupancy in need periods and help diversify a hotel’s client base by introducing guests that otherwise might not have considered staying at that particular hotel
  • the GDS connects hotels with consortia, which are global associations of travel agents that provide hotels primarily with major sources of corporate business.
  • A vanity domain name with an independent website that reflects the hotel’s unique personality can be an advantage for a branded hotel operator to include relevant information about their particular submarket and the property.
  • The advantage of this distribution channel is marketing exposure. If a hotel is incapable of filling certain days using other channels, even higher-cost OTAs would be considered a benefit.
  • GDS provide pricing, availability, and reservation functionality to a world-wide market of consortia, who can book airline, car, hotel, and other travel arrangements for their customers.
  • It is important for hotels to ease the booking process for travel agents by including the right type of information and rates in the GDS, and by keeping hotel information current, including all attractions and points of interest that attract guests.
  • The GDS distribution channel remains an important part of the industry, and it can have a significant impact on the amount of commercial demand captured.
  • Data mining will help managers understand how many room nights are being booked and the typical season and day of the booking, which will in turn help them recognize how to maximize profit from these accounts and avoid displacing higher-rated demand.
  • GDS channel advertising opportunities are also available to increase the exposure of the hotel on the GDS
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    Hotels rely on the information that is accessed through different intermediary systems that give each property information on their customers, as well as insight on their comp set. OTAs play a key role in assisting properties generate revenue, they have different processes in place such as pay per clicks or commissions involved when bookings are made through their websites. Marketing plays a key role in both OTAs and a properties direct website. Websites must be user friendly, easily accessible and have the ability to function on a mobile device. Majority of bookings are made online and and increasing amount are being made through a mobile device. Ensuring that each of these platforms creates a welcoming environment for each potential guest maximizes the chances of them booking.
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    An effective marketing strategy starts with knowing your customers and your goals. it is important to understand how to attract online shoppers, increase conversion rates, and have data mining tools to understand the customer's preferences and booking patterns to be able to develop a long-lasting relationship.OTAs and GDS remain an essential part of the industry, as they provide marketing exposure to a wider range of market segments.
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