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Yongjoon Ji

Message Blocks: Event Planning in the Digital Age | Xconomy - 0 views

  • Len Gauger, founder of the Ann Arbor-based startup Message Blocks, is pumped; his event-planning software company is off to a good start, he says.
  • He saw a market for software that would allow organizers to coordinate all planning documents in one place online, with the capacity to collect registrations, edit conference agendas, and incorporate real-time reporting—all managed via smartphone app.
  •  
    Len Gauger is the founder of Message Blocks. Since he was younger, event planning was a big part of his job. He usually managed about twenty events per year. He learned a lot from his past mistakes: the more people involved in the planning process, the more chaotic it became. He saw a market for a software that would allow organizers to coordinate all planning documents in one place online, with the capacity to collect registrations, edit conference agendas, and incorporate real-time reporting all managed via a smartphone app. This is a very good example of using technology in the event industry. Instead of waiting until the morning to get hold of event planner, it is easy to communicate with the company 24/7 online.
Qianlin Wang

The Evolution of HR Systems: Update from HR Technology Conference 2010 - 0 views

  • "Integrated Talent Management" is officially the new product category
  • With the exception of Softscape (which was built to work together), most of the product sets in the market come from multiple acquisitions, so each vendor is going through a range of product roadmaps to build an end-to-end solution.
  • As the market shifts in this direction, companies are now differentiating themselves with the newer areas of talent management:  analytics, workforce planning (a new beachhead), onboarding, and social networking.
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  • The Next Generation HRMS Market is Emerging
  • There are three real ways companies upgrade or replace their HRMS.
  • They do a "forklift" replacement.
  • They build a mid-level software layer to slowly replace the HRMS.
  • They build a middle-ware solution that co-exists with the HRMS.
  • First, the market for integrated talent management software has now taught all HR departments that data integration is far more valuable than we might have believed.  
  • Second, there is a tremendous amount of innovation now flowing into the HRMS market.
  •  
    There are few processes about how to select a HRIS technology. What is the degree of flexibility and scalability that the HR information technology software provides? HR professionals should determine if the software can import data from multiple Excel spreadsheets, databases, and paper documents and the level with which it can interface with all kinds of systems and data. Will the HR information technology be able to grow and scale with the organization? Is the HR information technology software able to integrate with other systems? HR can obtain greater efficiencies when data and other employee information entered into one system can be shared with another system. Who is responsible for implementing, or building, the solution? What level of training is involved? HR should have a clear understanding of the level of training and technical expertise that will be required and the amount of time expected. If training is involved, is there a charge? What types of maintenance and upkeep are required? What security measures are built into the HR information technology? If the software is available online, through an ASP or SaaS model, the provider should offer daily backups, backup servers, and added protective layers. Will employees be able to enroll in benefits plans and make changes in real-time to their personal data and plan choices? The system should clearly present the plans available and enable employees to make selections at their convenience, simplifying these actions throughout the process with wizards.
Gian Altamirano

Event Planning Software - Find Event Planning Software Vendors, Tips & Advice, Buying G... - 0 views

  • Event planning solutions are available from reliable providers nationwide who can furnish you with software and other solutions for planning your event.
  • There are dozens of event-planning software choices on the market. A comparison of features will help you pick the product right for your company.
  •  Corbin Ball Associates
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  •  VIP Organizer
  • ServiceCEO
  • Wingate Web wins praise from mid-size companies.
  •  EnnectEvent, an award-winning Web-based program, lets you manage registration and contacts, customize event items with your logo, even create a URL for the event. Corbin Ball Associates provides links to other Web-based event-planning tools.
  •  
    Overall this article speaks on the upcoming services and software offered to meeting and events planners. The article outlines some new programs such as VIP organizer, EnnectEvent, and others as well and even talks about the purpose for each one. The point of the article is to inform readers on the new services that are being used in order to simplify the event planners and the consumers experiences.
Jiabao Han

Technology: The Newest Weapon in Event Planning | Emergency Management content from EHS... - 2 views

  • Technology, if used correctly, can assist in the automation of business processes (thus freeing precious resources), provide situational awareness for all agencies involved and provide real-time information to users. This article reviews the uses and benefits of one such technology solution, E-Sponder, at two major events (The 2004 Presidential Debates held at Washington University in St. Louis and the 2005 Super Bowl held in Jacksonville, Fla.) as well as provides guidelines when choosing a technology solution.
  • Gragnani and Smiley immediately saw that E-Sponder – a collaboration and information-sharing portal developed by Convergence Communications based upon Microsoft Office Professional Enterprise Edition 2003 technologies – offered the potential for real-time collaboration because it delivers collaboration functions such as e-mail, forums, calendars, shared documents, task lists and messaging that allow stakeholders to efficiently work together remotely. Gragnani and Smiley knew that Convergence would be willing to work with them to customize the solution to accommodate their changing needs.
  • Technology, if used correctly, can assist in the automation of business processes (thus freeing precious resources), provide situational awareness for all agencies involved and provide real-time information to users.
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  • Out of this need for heightened security stems a dichotomy between necessity and reality. The necessity of an organization to provide heightened security is oftentimes at odds with the reality of the entity's ability to furnish the needed man-power and absorb the costs associated with hosting a large-scale event. All too often, a city or county is given the designation as a lead agency to provide security for an event, but is given little-to-no financial assistance to make certain that the event takes place without a serious threat to the public.
  • If the decision is made to work with a technology solution to assist in securing your event, it is important to remember a few key points: n Do your homework: investigate, prepare and implement. Take time to assess your exact deliverables and what you are going to be held accountable for. Assessing your deliverables and requirements goes beyond the obvious: How are you going to manage and archive e-mails, meetings, conversations, images and plans? Implementation of the correct technology solution will assist you in this process and keep your staff free from much of the administrative burdens found in planning large-scale events. n Don't just choose technology, choose a technology partner. Planning an event is a dynamic task. Make certain that the company you choose is willing to understand your business processes and work with you to marry technology with your most challenging issues. n Don't learn your technology during a crisis. Pick a technology solution that is extremely user friendly. As the dynamics of an event change, you may need to collaborate with a community of users you did not anticipate in your initial planning. These new users will need to quickly learn and adapt to your communication solution. When securing an event, everyone is working toward the same goal: An event where the public does not think twice about security. The right technology solution can quickly put more accurate information in the hands of those who need it, and allow people to focus on their mission, not on paperwork.
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    This article talks about how events have changed throughout the years and especially because of 9/11. before this day the event planners and safety personel were focus on traffic control but now it is more safety concerns and the prevention of terrorist attacks. It discusses how and why technology can help them and shows many different examples that were real life like the super bowl an the presidential debates. it also stresses how important it is to know the technology and not to learn it in a crisis. Also it helps in choosing what technology to use. There are so many options out there and there is definitely a way to do all this without technology but technology can help and make it a lot safer and more effective.
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    Events can be successfully planned, executed and reviewed without the use of technology. However, there are affordable technology solutions that can ease the burden and provide enhanced situational awareness during an event. And the new high tech, E-Sponder, really assist in the automation of business processes, expecially the event planning. E-Sponder was used to automate many critical business processes during the debate and consequently provided real-time information sharing and reduced resolution time for unplanned events. In addition, it gave complete situational awareness both inside and outside the command center to all of those involved in securing the debate activities.
Jennifer Koren

PlannerTech Show: Bringing Technology to Today's Event Planning - 1 views

  • Technology is often overlooked by the event planners.
  • “I realized there really is no event all year long that focuses on technology for event professionals. How frustrating!”
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    In this article, Viktor Nagornyy writes about the PlannerTech show. This event was designed in order to bridge the gap between internet technology and event planning. Liz King is a power event planner and is the owener of Liz King events. She is know for "embracing technology and utilizing social media." This PlannerTech event was scheduled to take place in New York City during the NYC Internet Week. The idea behind PlannerTech is to highligt internet technologies that cater to event planning. During the event there was time to socialize and mingle with event planners and discuss the advantages of the internet in their industry.
Jessica Schwec

FIFA and the environment - FIFA.com - 1 views

    • Jessica Schwec
       
      FIFA has been working progressively on green initiatives. The organization has increasingly focused on environmental management at the World Cup with the upmost attention being paid to the 2018/2022 Word Cups beginning with the bid process.
  • Inspired by Green Goal 2006 and by previous experiences with major international events in South Africa, the South African LOC developed a Green Goal programme for the 2010 FIFA World Cup™.
  • FIFA has encouraged and engaged with Local Organising Committees (LOC) in regard to environmental protection since 2005 when the German LOC launched the Green Goal environmental programme for the 2006 FIFA World Cup™.
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  • Issues such as global warming, environmental conservation and sustainable management are a concern for FIFA, not only in regards to FIFA World Cups™, but also in relation to FIFA as an organisation.
  • The LOC for the FIFA Women’s World Cup Germany 2011™ launched the Green Goal 2011 programme in early 2010, building on the experiences from 2006 to expand the environmental project.
  • In assuring its commitment to the environment in the future, FIFA decided to include environmental protection in future bidding agreements, starting with the bidding process for the FIFA World Cups™ in 2018 and 2022. FIFA requested comprehensive information on the activities planned to avoid, reduce and offset the negative environmental impacts of hosting the FIFA World Cup™.
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    FIFA has paid noticeable attention to the environmental impact of the World Cup since the 2006 World Cup and green management has increased with every World Cup since with the biggest plans already staged for years 2018 and 2022. The Green Goal environmental program has been in effect since 2005 when FIFA partnered with Local Organizing Committees (LOCs) in order to champion green initiatives. This program has been adapted for every World Cup since. The program combines the resources of host cities, governmental departments, local environmentalists and international partners. Now, FIFA is implementing green initiatives into the bidding process for 2018 and 2022 by requesting information pertaining to the reduction and control of negative environmental impacts from bidders prior to making a decision on where to host the World Cup. In my opinion, FIFA has adequately worked towards environmental sustainability over the past ten years and has powerful plans to continue and improve green initiatives going forward. Previously, the indoctrination of the Green Goal program in 2005 laid the foundation for green goals and growth. Each subsequent World Cup has relied on a Green Goal program to set and measure environmental initiatives. Also, FIFA has already begun working on the Green Goal for 2018 and 2022 by requiring potential host destinations to incorporate environmental sustainability into the management structure of the mega-event. Management is required to set measurable objectives in six key areas: water, waste, energy, transportation, procurement and climate change. In addition, potential host destinations are required to plan and explain how they will incorporate stakeholders and the community via an Environmental Advisory Board. All of these aspects must be outlined in the bid submitted for consideration by FIFA and will be weighed heavily during the host location decision process.
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    FIFA's decision to use involved green standards as part of the bidding process for World Cups 2018 and 2022 is ingenious. The rigorous standards and expectations eliminate cities that are unwilling or unable to do the research and prep work required for the environmental concerns associated with such a large and prestigious event. However, these same circumstances caused increased competition between the remaining cities and come with some sort of financial cost. The increased competition between potential host cities and the associated higher costs pertaining to the implementation of green strategies may be seen as negatives to involved commercial/government entities and community conservatives. The following comparison explains how this may be so. Companies often design buildings with minimal closets despite having a large need for storage space. The philosophy behind this is "closets don't make money." On the contrary, entertainments space (i.e. Casinos), larger sales floors (i.e. Car Dealerships) and management offices are all spaces in which money is generate and therefore income is maximized by maximizing the "money-generating space" and minimizing spaces (i.e. closets) that do not do so. Similarly, green initiatives guarantee extra expenses and do not generate a significantly increased income. Some entities may view green initiatives as "closets." In conclusion, FIFA is a powerful force in the green initiative campaign. The organization has worked tirelessly the last 15 years to implement and improve environmental initiatives related to the World Cup. Despite the outside chance that a significant portion of the population will view green initiatives as costly non-necessities, I believe that FIFA's Green Goal program will be a success. It provides an expanding platform for each subsequent Word Cup by requiring environmental initiatives to be implemented at the management level and begin at the earliest point possible: bidding.
krehman

The Role Of Technologies In Event Management | StartUs Magazine - 0 views

  • Planning large events can be demanding
  • Technology also means that you can use attendee-self-service systems, which will allow you to spend less on events.
  • social media is making it easier for people to share their experiences and event planners can easily get feedback from attendees.
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  • track how much you spend on each event you plan.
  • #1 Save Time
  • 2 Cost-Effective
  • software arranges data for you so that it is easy for you to use. This way you will not waste time arranging anything. You can immediately start working on the key parts of the event.
  • compare the amount spent
  • be able to analyze the areas where you can make cuts
  • Event management technologies can help to enhance the experience of attendees.
  • It helps in all aspects ranging from attendee satisfaction to project management so make sure to try it out at your next event!
  • Thanks to social media you can reach people from all across the world, a task that would be very difficult if not for technology.
  • #3 Better Communication
  • #5 Better Planning
  • easier for all parties taking part in the planning of an event to collaborate with one another.
  • Email marketing is a great tool for promoting any event. When combined with marketing automation, email marketing can help an event planner to send more personalized emails about an event.
  • Various technologies make it easier for event managers to organize great conferences and meetings.
  • #4 Better Networking
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    Event management could become a various tedious job depending on how large of an event you are planning. Event Management Technologies have allowed Event Managers to help better control their planning and spending budgets, as well help get the word out of their event through different social media platforms. This article helps supports these points and others. This article covers how with new technologies in event management there is the ability to compare past events similar to ones you are currently working on now and see exact prices of different items so you could determine if there is a cheaper route to go or if they are necessary at all. The platforms utilized nowadays allow planners to share with their crew and even clients what is going on in the planning process so all could be on the same page. There is also the ability to market events via social media which helps reduce costs of hiring marketing teams to get the word of the event occurring.
Yujia Xie

Hospitality Management Program Implements State-of-the-Art Technology - 1 views

  • After considerable industry-wide research, Kendall College has added MeetingMatrix International to their hospitality curriculum. MeetingMatrix provides state-of-the-art meeting planning technology solutions, which will soon be taught to all students enrolled in the hospitality school at Kendall College.
  • Founded on the principle of expanding and enhancing communication between event sites and meeting professionals around the world, it has become the industry leader and continues to enhance the meeting experience. Because of its presence and value within the meetings and events industry, Kendall College saw the need to implement this high-tech software into their curriculum.
  • Glen C. Ramsborg, Ph.D., CMP, was recently appointed as a Professor in the School of Hospitality Management at Kendall College and actively sought out the MeetingMatrix event planning software. Ramsborg, who joined the Kendall faculty in September, is a veteran education professional with a 25-year career in meeting and event management. He is a longtime member of both the Professional Convention Management Association (PCMA) and Meeting Professionals International (MPI), and was formerly the Senior Director of Education at PCMA. Due to his extensive background in the industry he understands the value of MeetingMatrix and what it will bring to the classroom.
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  • Planners have access to a venue’s measured and certified diagrams, and then are able to create event setups specific to their needs, all with that particular venue’s exact dimensions and inventory items. From there, with the MeetingMatrix 3D-VR Browser, planners can view their desired setup in 3D Virtual Reality so that they can feel as though they are actually experiencing their event. The technology is advancing the way in which business is done, which is why Professor Ramsborg and Kendall College understand its importance in the education field and will include it in their meeting and event management courses.
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    As this article mentioned, MeetingMatris will be added to the hospitality curriculum in Kendall College. MeetingMatrix provides State-of-the Art meeting planning technology solutions. In my opinion, it is very necessary to provide the students with useful technology solutions and it provides a lot of assistance for their future job seeking. In the rapid development society, accurate and instant information decides if a business success or fail in a meeting plan. Therefore, more and more people begin to pay attention on this issue.
glope143

How does virtual event planning software work? | HowStuffWorks - 0 views

  • Keeping track of all of the elements involved in planning an event can be challenging, even for the most organized of hostesses. You end up with books full of notes and to do lists, Excel spreadsheets with guest lists and budgets and do-it-now reminders in the way of sticky notes posted all over your desk and computer monitor
  • There are also other types of Web-based software like Eventbrite.com that are specifically targeted toward managing a live event with paying attendees. They offer an event registration page online and also provide tools to help you promote your event, like e-mail marketing and social media integration.
    • glope143
       
      Having used Eventbrite.com for multiple events organized, I can attest to the website's ease of access and increased organization provided for event planning. The most difficult part of using a web-based software is getting the most out of the system. From my experience, it is easy to become overwhelmed using a new software and utilize only few features. With EventBrite.com specifically, there are ways to integrate different social media platforms within the software and have the website auto-post and direct users straight to ticket sales as well as multiple templates provided to better advertise your event. Despite these useful additions, it is easy to simply use systems such as Eventbrite.com for a single purpose and let the additional benefits slip away.
  • Event planning software takes important aspects of an event and keeps them all in one place for easy access.
smones

Why first responders need your hotel's information | Hotel Management - 0 views

  • breakdown when it comes to execution,
  • clear plans for emergencies
  • Stephen Nardi, CEO of Chicago-based mobile software company RealView,
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  • 4 Proactive Safety Tips
  • “We provide a preplan program where we make everything a responder would need available to them ahead of time,” Nardi said. “With planning, both employees and responders won’t be operating on trial and error but reality.”
  • RealView provides solutions such as digital floor plans, fire protection information, protocol for ingress and egress and any particulars regarding persons in need of special assistance. This information can be accessed using portable tablets or at designated security stations, is updated remotely and is shareable digitally with first responders.
  • before they arrive on the scene,”
  • This information is crucial because it can also protect your hotel from a liability standpoint.
  • “The front-end policies you have will protect you in the moment and in the end,” Parafinczuk said. ““Any break in the chain is a liability. It’s a minefield.”
  • The greatest barrier to improving a hotel’s security is fear of hampering the guest experience.
  • His company assists with the process by providing a streamlined way to equip first responders with your hotel’s up-to-date floor plans, as well as other considerations.
  • 1. Identify Your Guests
  • Hotels struggle with tracking guests on property.
  • supply event attendees with wristbands or badges,
  • 2. Make Information Available
  • According to Nardi, some hotels are concerned about making floor plans and other information public knowledge because it could give a bad actor the information they need to harm guests or damage property.
  • 3. Respond Immediately
  • Parafinczuk said it took six minutes for authorities to respond to the deadly shooting at Las Vegas’ Mandalay Bay in 2017, and they were hampered by a lack of information on arrival.
  • 4. Document and Report
  • operators are still not in the clear until they document and disclose every aspect of the event internally.
  •  
    RealView is a Chicago-based mobile software company that assists hotels with emergencies by equipping first responders with hotel's up-to-date floor plans and other relevant information. "We provide a preplan program where we make everything a responder would need available to them ahead of time," Stephen Nardi, CEO of RealView, said. "With planning, both employees and responders won't be operating on trial and error but reality." All of this information is streamlined to portable tablets or security stations and can be updated remotely and shared digitally. This software is important not only because of the safety of hotel patrons and visitors, but also to protect a hotel from a liability standpoint. "The front-end policies you have will protect you in the moment and in the end," Justin Parafinczuk, a partner for the defense law firm Koch, Parafinczuk, Wolf and Susen said. ""Any break in the chain is a liability. It's a minefield." In my opinion, this type of software not only makes sense but should be required in all hotels. When dealing with emergencies that involve life and death, seconds matter. It is software like RealView that can be the difference in saving peoples live's. RealView offers the ability to streamline real time information and make it easily sharable. I believe that not having this type of software should be considered a legal liability to hotels and they should be held accountable if they do not have this type of software implemented.
cwilliamsiona

Hospitality & Event Planning: The Ingleside Hotel - 0 views

  • With over 40,000 square feet of renovated meeting and banquet space, The Ingleside Hotel in Pewaukee, WI provides a meeting experience like no other
  • Business events can be something special with wide open spaces for team building right outside the door.
  • Onsite experiences include options like nightly s’mores roast, personalized team building competitions, oversized games, and themed scavenger hunts. Additional options incorporating local venues or charitable giving options are available to make your next event or overnight stay truly memorable
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  • A new program, Experience Ingleside, has been developed to create unique opportunities for guests to explore everything the property and local community has to offer
  • The 192 remodeled guest rooms and suites feature beautifully appointed glass and tile bathrooms, flat screen televisions, and refrigerators. To make doing business easier, guest rooms and suites also include a work station with complimentary wireless internet. Guests appreciate the numerous property amenities such as the indoor pool, newly renovated fitness center, and onsite dining.
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    The hotel event planning business is a very lucrative business for hoteliers. Renting out space for special events such as weddings, birthdays, graduations parties and conferences are all ways hotels can earn extra revenue. In this article, "Hospitality & Event Planning: The Ingleside Hotel, provides a brief overview of the 40,000 square feet renovated meeting and banquet space. The Ingleside Hotel in Wisconsin created a new program called 'Experience Ingleside that will create unique opportunities for guests to explore both the property and the local community. For the frequent business traveler, this space is great as it offers guests rooms and suites that include a work station with complimentary wireless internet.
nadiatc

When ERP Goes To The Cloud, You Know Things Are Getting Serious - 1 views

  • ERP — which encompasses financials, human resources, CRM, production and procurement — is the enterprise
  • we are seeing a lot more desire from the end user community to take on cloud ERP as an entirely complete solution, or as discreet bits of functionality
  • 27% already were deploying their financials within a private cloud as of last year, and 12% were using public cloud services. Another 28% had their human resources and benefits functions in a private cloud, 22% were using public cloud. Eight percent and five percent were using private and public cloud, respectively, for supply chain and demand planning
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  • “There is a requirement for integration of data in and data out. Integration and security and things such as a the data model and data cleanliness is also going to be part of the decision criteria.”
  • Systems of differentiation and systems of innovation are more amenable to change, are the more likely candidates for cloud ERP implementation.
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    Enterprise resource planning (ERP) systems were once referred to as manufacturing requirement planning (MRP) and were mostly comprised of supply ordering functions, but now consist of companyy-wide functions, such as finance/accounting, and even human resources compenents.  (Source: http://www.businessdictionary.com/definition/enterprise-resource-planning-ERP.html) This article discusses the leap ERP are taking to cloud-based software and the implications to consider.  This trend means that even small- to medium-sized business can have an ERP software to run their business, instead of (due to high cost associated with it) just large corporations.  Many are finding it beneficial, especially because it's customizable.  A business can choose which components they want or need the most instead of having to take on ones that wouldn't benefit them.  Although it's not as high a cost, it's still a cost, and the writer warns to consider business needs carefully before making the leap, giving extra considerations to the fact going fully Web-based is a security concern for any business. 
cleon087

19 Event Trends You Need to Know for 2020 | Social Tables - 0 views

  • Planners should adjust budgets to a
  • nticipate higher rates, and book event space as early as possible.
  • This year’s mantra is “book now!” The longer you wait, the more you’ll pay. Or even worse, you won’t find a viable space for your event.
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  • Planners will try to book events further in advance. This leaves hotels and venues in a pickle: Taking early bookings could mean missing out on higher-value events later.To avoid missing out on revenue, hotels and venues need to segment business intelligently. That way, you can avoid the pitfalls of traditional lead-scoring biases that hurt RFP management.
  • In 2020, brands will invest in events as a marketing channel. In fact, in a recent event marketing survey, 52% of respondents said that event marketing drove more business value than other marketing channels. (Only 8% said it drove less business.)
  • Planners should create ample private meeting spaces and “collision spaces.” Some events do this by providing fewer chairs than attendees. With fewer empty seats, they’re encouraging movement and interaction.
  • Large, minimalist spaces with easily accessible bars are the perfect recipe for a networking event. Venues like this can use the networking angle to promote event space to corporate clients.
  • These attendees blend the worlds of business and leisure. It’s given rise to a new, multi-generational segment that drives destination decisions. (See: our Hotel Market Segmentation Guide for more on this.)
  • Attendees want more control over the event agenda. In fact, 96% of the Social Tables audience believe events are expected to be more personalized than ever.
  • 16. Sustainability will be center stage at events.
  • For proposals, try showcasing multiple event-specific variations. This adds value for the planner by helping them better meet their event objectives, while adding value for the hotel or venue as an upselling technique.
  • According to Billboard, there over 800 annual music festivals in the U.S. alone, and they attract 32 million attendees in total. 14 million of those attendees are (surprise, surprise) millennials.
  • At smaller levels, adding performances to the agenda can go a long way in engaging attendees. However, for larger events, creating a festival-like atmosphere requires access to a variety of spaces that are exclusive to one group.
  • A bigger focus on wellness could revolutionize F&B — replacing beef with the proverbial Brussels sprout.
  • While you don’t need to offer 11 choices for every hour, you can empower attendees to mold the event to meet their individual needs.
  • Sustainability initiatives are your chance to make a positive impact while painting your brand in an equally positive light.
  • Meetings are growing and evolving rapidly, and each is an experiment in applying new methods to find a perfect formula.
  • Industry Performance TrendsAttendee Experience TrendsMeeting Destination TrendsEvent Technology TrendsMeeting Design Trends
  • Demand will continue to outpace supply
  • be dynamic, you have to be flexible, and–above all–you have to be in tune with attendee desires.
    • cleon087
       
      This takes a special person and not everyone can so this.
  • Meetings are growing and evolving rapidly, and each is an experiment in applying new methods to find a perfect formula.
  • predicts 5-10% growth in demand. At the same time, the development pipeline is slowing.
  • It’s also the spontaneous conversations that come with serendipitous networking.
    • cleon087
       
      It's important to be connected because that is what sets you apart.
  • nticipate higher rates, and book event space as early as possible.
    • cleon087
       
      Rates constantly vary and it is important to be up to date and book ahead of time.
  • At the same time, face-to-face time takes a hit — making it a more treasured commodity in our modern world.
  • redict it’ll grow about 2.41% in North America. CWT expects an even higher hike of 3.7%.
  • Planners should create ample private meeting spaces and “collision spaces.” Some events do this by providing fewer chairs than attendees. With fewer empty seats, they’re encouraging movement and interaction.
    • cleon087
       
      I like this idea because it makes people talk to each other and not be seating all the time.
  • Why? Well, take the speed of your current 4G LTE smartphone internet and multiply it by 1,000. (Think: putting the Millenium Falcon into hyperdrive.)
  • For events — especially large-scale events — sustainable initiatives are now the expectation.
  • Fast, reliable WiFi will soon become the norm, opening up new engagement opportunities and nontraditional venues for events.
  • “I think many hoteliers will be unhappy with the significant investments they are making now into cabling that will become obsolete just as soon as 5G launches.”
  • Apps present an opportunity for personalization and engagement at each stage of the event lifecycle.
  • Hotels and venues are developing sophisticated apps that enhance the in-venue experience. Whether it’s Wembley Stadium’s virtual tour guide or Marriott’s sophisticated in-app chatbot functionality, branded apps are adding value in multiple ways:
  • everage lobbies, rooftops, and other communal areas for networking events.
    • cleon087
       
      Depending on the type of the event, is what makes you decide what to highlight about the space or not.
  • Because today, 86% of consumers expect companies to act on social and environmental issues — and they’re more than ready to vote with their dollars.
  • 0% of event planners reported that their jobs require more experience creation than just 2-5 years ago
  • Content:
  • Destination
  • Technology:
  • 90% of respondents stated that event security should still be a top priority for the industry.
  • That could mean avoiding coastal destinations during hurricane season or avoiding certain areas of the city to ensure safety outside of event hours.
  • . Event diagramming software can help in this regard by allowing venues and planners to collaborate on a single source of truth
  • Security is a significant value add and a key selling point in initial communications.
  • you’re providing any personnel, such as security, custodians, and administrators.
    • cleon087
       
      It is also important to put this in your contracts and to initially discuss it as well.
  • ess furniture, fewer seats, smaller portions, less irrelevant decor… you get the picture. A
  • reate a step-by-step safety checklist for execution during on-site setup, and another safety checklist for the day of the event.
  • Less is more when it comes to the material.
  • It’s a movement that stands in direct opposition to the gaudy ballrooms of old
  • Have evacuation plan
  • c, open floor plans that make minimalism a possibility.
  • lassic combinations of whites and greys
  • ewer seats means more mingling.
  • lutter-free to promote a clean, open feel that keeps the focus on content.
  • Hotels, however, may find themselves scrambling to reinvent their event spaces. It could be time to rethink these spaces — along with lobbies and other communal spaces that set the aesthetic tone for the hotel at large
  • Larger chains should look to boutique hotels, which create visual identities that are often more closely aligned with the appeal that nontraditional venues offer.
  •  
    The article talks about major trends in tourism events, ranging from green initiatives through F&B to the 2nd largest reason people go to events is networking opportunities and providing quiet areas where people can network in is a good idea. More events are being planned so it is necessary to book event venues early.
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  •  
    According to the article, in 2020 event planners will have to be more alert and ready. The need for events and meetings is growing rapidly. Due to this, planners need to be more alert and ready to book group event spaces. It would be wise to increase rates to guarantee a profit out of it. Apart from this, planners would need to book months in advance to guarantee a good spot and a decent rate. Planners now need to be open to networking and face-to-face meetings to be able to get good rates, meet more clients, and find good venues to use. A new trend occurring is how people now want their trips or days to be planned out to every detail. Event planners need to be aware to book accordingly and create am agenda for their clients.
  •  
    Like everything nowadays is evolving, also the meetings are evolving in order to stay trendy and appealing for consumers. Meetings are growing exponentially YOY at a rate of between 5-10% according to the prestigious CWT meetings and events company for 2020 (without counting coronavirus). The reality is that the meetings industry also needs to evolve in order to stay in business with the new trends, clientele and times. This list provides 19 trends that every event planner needs to consider to make their event a success, including but not limited to the new demographics in the world (millenials).
  •  
    This article is about 19 event trends that event planners should be informed about. People are expecting different things from events that in the past years where not expected. Trends have changed, for example, it is a trend now to have minimalistic events instead of gaudy ones. Now people also expect creativity out of the event and to have a unique event. People also care about security of the event and fast WI-fi. All these trends are important to know and will continue changing with the years.
jenelleforbes

How to Plan an Event: A Simple 8-Step Guide - 0 views

  • Planning an event is a massive undertaking. Before you get too far into it, think about why you want to host it
  • ou don’t want to pick a
  • date where there are a lot of other conferences in your target industry for a few reasons:
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  • There’s a lot of software out there. Some of it will be helpful for your event, and some of it might help with future events.
  • Once the general location is set, it’s time to pick the specific venue.
  • figure out how you’re paying for all the fun stuff
  • If you’re investing in multiple tools, make sure they all integrate with each other before spending your money.
  • Depending on the venue you choose, they might offer specials or have their own in-house caterers and A/V offerings. If you can’t bring in outside vendors, you should check to see if they offer any particular deals you can take advantage of
  • If you’re allowed to bring in third-party/outside vendors, shop around to make sure you’re getting the best deal.
  • What is it that’s going to get people to attend your event?
  • You need to develop a singular vision for your event theme and build your marketing campaign around that.
  • At the event, lay the groundwork for a future relationship by offering lots of free swag with your company’s information on it (e.g., pens, magnets, binders, totes, etc.).
  • Now start to think about your own goals. What’s the best way for you to achieve them? Welcome to step one. You can do this.
  •  
    The author of the article breaks down event planning in 8 steps. He states that you should know why you are having this event and when. You should also know how much money you have to spend for the event then knowing where your event will be. Event planning is big undertaking so you want to make sure that you have the correct software weather it be for ticket and payments or signs or live streaming etc.You should do your research for vendors if you can bring outside ones in, if not see if the venues vendors have deals that you can utilize. You need to know why people are coming to your event and what it will take to motive those people to come and how to get them to come again.
Lymaris Collazo

EventTow Online service booking for Event Management Wedding Planning - Everything Expe... - 0 views

  • Event Tow, the one-stop Android application and website for event management & wedding planning, announced its launch today. With a sharp vision of solving age-old problems of event planning through AI, the company is targeting to change the way people plan their events & weddings. Using the EventTow app, customers can easily book all their events and wedding needs online. The EventTow app is the first attempt to provide customers seamless booking experience through transparent availability for venues/artists/DJs/makeup artists/salon services/birthdays/caterers, etc. at the best prices. Now, from the comfort of their homes, users can book vendors for different events as easily as they buy products online. For vendors, Event Tow offers year-round opportunities and a superior reach to millennials for events in all categories‐ from big fat weddings to corporate parties.
  • Event Tow also provides concierge services and helps the customers and corporates to make their events and wedding planning hassle-free and smooth. The app has bridged the gap between consumers and businesses by collaborating with large salon chains and hotel chains and offering their services directly to the clients.
  • To ensure safety and hygiene during the pandemic, Event Tow requires its vendors to maintain social distancing norms and other best practices such as wearing masks and sanitization. The app enables customers to organize their events safely without taking the risk of going out.
  •  
    Another Article about how Covid-19 has affected the industry. In this one in particular, is about an application that can be accessed by Android phone or website called Event Tow. With this new app that was inspired in millennial technology and Covid-19 pandemic, the customers can book events from the comfort of their homes and/or office. I believe this could be another example like the Smart-bar
jessielee214

How to manage risks in tourism? | CBI - Centre for the Promotion of Imports from develo... - 0 views

  • 1. What is risk management?
  • Risk management is a planned process through which organisations manage active crises.
  • A crisis is defined as a time of difficulty or danger and is usually a time when difficult or challenging decisions must be made.
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  • 2. Before a crisis: Have a Risk Management Process in place
  • A Risk Management Process aims to reduce the uncertainties of actions taken during a crisis. It is important to have this is place in advance, so that your organisation is well prepared for unexpected events that may happen in future.
  • Establish the context
  • Identify the risks
  • Know who your stakeholders are
  • Analyse and evaluate risks
  • Analysing risks involves determining the likelihood of a crisis occurring and their possible consequences, from insignificant up to catastrophic. Understanding which possible crisis would have the most negative impact will enable you to decide on the priority course of action.
  • Treat risks
  • Communicate and Consult
  • Being visible and keeping in touch with your stakeholders is one of the most important factors of risk management, and it must be done on a continuous basis in all stages, before, during and after a crisis.
  • No two crises are the same, and some destinations will be more susceptible to particular crises than others. You should carry out a risk analysis, drawing up a list of crises that might happen based on those that have occurred in your region/country in the past and may happen again.
  • ou should revisit your website regularly and publish the most recent information about the impact a crisis is having on your destination/region.
  • Use your website and social media to keep in touch
  • Draw up a list of your stakeholders to get a clear overview, so you can ensure they are included in all correspondence you issue.
  • It is really important to date your website communications, so that users can be sure they are receiving the most up-to-date information.
  • Monitor and review
  • Crises are often fast-moving; situations tend to be highly changeable and can be volatile. This means that current processes, plans or procedures that you have in place to deal with a crisis should be regularly reviewed and updated. Your plan should be flexible and dynamic, so that you can adapt easily to the changing situation when a crisis happens.
  • Training and testing
  • Once you have formulated your Risk Management Plan, you must train your staff and test the plan.
  • 3. During the crisis: Follow these four steps
  • Once a company is in the middle of a crisis, the first thing to do is to understand the situation as best you can and understand the impact it can have on your organisation. This is a continual process as one of the characteristics of a crisis is that it’s always changing, and the effects on your business will also constantly shift.
  • 1. Mitigation
  • Mitigation refers to the initial actions that the company that is directly in the face of the crisis or emergency needs to carry out. These are the first steps that need to be taken to protect the ones in the immediate line of fire – teams, customers, suppliers, industry partners and finances.
  • 2. Preparedness
  • he mitigation stage of the crisis management could be a very short process or a long, drawn-out process, depending on the immediate effect of the crisis on your business. At the same time, the process to start preparing the business for this particular crisis can be key to the next stages of Response and Recovery.
  • 3. Response
  • The majority of crisis management lies in the response to the crisis. All the preparation you have already done to protect the company and its assets will help you in the response stage.
  • 4. Recovery
  • It is difficult to know when the Response phase becomes the Recovery phase. However, it is clear that, while you are on the road to Recovery, you should to continue to follow the steps you established in the Emergency Response Plan. As in the previous steps, you should be continuously refining and updating the plan, based on the current situation. Flexibility during the Recovery phase continues to be important. Your organisation may look different following all the changes you may have made as a result of the crisis, and your markets may also have changed.
  •  
    This article uses diagrams and gives the step to let us know the processing of managing the risk. Also, it teaches a four-step process- Mitigation, Preparedness, Response, and Recovery to address a crisis successfully.
laura kaczkowski

Online-first event planning: Leave the bagels, keep the connectivity - 1 views

  • Best practices conferences are critical to the growth of any community. The sharing of ideas and capturing of collective lessons-learned allows for those both in attendance, and those reading any after-action report
  • No longer should we think only about planning offline events that “we webcast,” but rather about global conversations facilitated by online engagement that have an in-person conversation or presentation at its core.
  • In no community of practice is this more true than with Volunteer Technical Communities
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  • depend on the goodwill, real-time information, and online cohesiveness
  • International Conference of Crisis Mappers exemplified the benefits of online integration, as mappers and technologist from around the globe gathered both online and in Washington, DC for four days of conversation.
  • By livestreaming the event, the ICCM’s webcast enabled the inclusion of over 950 additional attendees – almost doubling their audience!
  • . In many ways they are thought leaders in this field through their engagement with online learning communities. However, other international organizations that focus on issues such as open governance and transparency often fail to lead by example on these issues, holding conferences that are limited to small audiences, and comprised only of individuals who can afford the time and airfare necessary to be in attendance.
  • Today, the barriers to entry with this kind of online engagement are so low, that all takes is a bit of planning and a small amount of technical know-how to get up and running
  •  
    In the article, "Online-first event planning: Leave the bagels, keep the connectivity," it talked about global conversations facilitated by online engagement that have an in-person conversation or presentation at its core. When the company decided to live stream their events, their attendance nearly doubled just by using the ICCM's webcast. "International organizations that focus on issues such as open governance and transparency often fail to lead by example on these issues, holding conferences that are limited to small audiences, and comprised only of individuals who can afford the time and airfare necessary to be in attendance." Overall they believe that this tool is a great way for social change. This is an effective way to share information with others at a low cost way.
Xu Wang

Emerald | Have human resource information systems evolved into internal e-commerce? - 0 views

  • Human resources (HR) have been a well-established function in organizations for decades,
  • the department was typically perceived by many organizations as a “necessary evil,” that is to say, as an essential but in no way profitable or advantageous element,
  • even at the current time HRIS is not limited to technological elements alone, such as computer hardware and software applications, but also includes the people, policies, procedures, and data required to manage the HR function.
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  • Nevertheless, these well-accepted attributes of HR have been challenged in the past few years, as several indicators reflect fundamental changes within the HR function,
  • although little has changed in this function over the past decades, there are growing expectations that HR will improve corporate competitive advantages by adding real measurable value to the organization.
  • The apparent difficulties in upgrading HR to a strategic position in organizations result in missed opportunities especially in hospitality and tourism, where the human capital has substantive potential to improve the competitive advantage of enterprises, particularly due to the growing competitiveness of the industry, as well as the centrality of the human element in the delivery of hospitality products and services
  • The second change in contemporary HR which, interestingly, is closely related to the previous one, is the growing trend of incorporating advanced information technology (IT) in HR practices.
  • There is extensive evidence to the growing transfer of HR functions to digital formats, as can be seen in the growing popularity of human resource information systems (HRIS) among organizations. HRIS is currently perceived as one of the important factors influencing the role of the HR function, as well as the workplace as a whole. Although in many aspects, technology remains under-utilized in HR functions (Jones and Hoell, 2005), recently its effects have begun to be evident in many organizational aspects,
  • Furthermore, it is widely argued that the adoption of HRIS is likely to promote HR to the awaited position of strategic partner in the organization. The main reason for this is that by using HRIS, HR professionals can improve their performance by gaining better knowledge of the organization and its employees, thus facilitate participation in strategic planning and implementation. In addition, by improving the efficiency and effectiveness of the HR day-to-day administrative tasks, HRIS allows the HR staff to dedicate more time to strategic decision making and planning, which consequently provides more value to the organization to enhance its position within it
  • modern HRIS make optimal use of internet and web capabilities for performing their tasks
  • successful HRIS support the planning and implementation of managerial key processes in the organization, such as executive decision making, technology selection, interdepartmental integration, and organizational reporting structures.
  • Intranet-based employee self-service (ESS) provides employees direct access, mainly through a web browser but also through a centralized kiosk, to personal HR-related information. Thus, the employees can individually handle transactions that used to be carried out by HR personnel,
  • Both MSS and ESS create a trend of delegation of responsibilities and activities that were once considered to be the domain of HR professionals and administrative personnel, directly to employees and managers
  • HRIS was seen mostly as a special form of office automation systems, the emphasis being on reducing costs and staff while making the standard HR tasks more efficient
  • In addition, in today's workplace the HR tasks have become more complex, along with organizational trends such as globalization, consolidations, strategic partnerships, and greater than ever governmental and regulatory reporting requirements for employees.
  • Therefore, from the administrative perspective, by providing powerful computing capabilities, HRIS are changing and improving procedures and processes that were carried out less efficiently before,
  • the automation of routine transactions provides HR professionals with time to perform strategic functions related to the human capital
  • HRIS allow the firm to be proactive in HR planning, by giving managers a constant flow of employee information
  • since HRIS can significantly improve the way employees and managers communicate with each other through various communication channels, this improves the flow of information and expertise throughout the organization, thereby enhancing the firms' strategic capabilities
  • Another prominent perceived characteristic of the HR function has been its reliance on relatively low-tech methods in implementing its tasks
  • Although HRIS can provide both administrative and strategic advantages, it should be noted from the onset that they are usually expensive systems to purchase and implement. Designing and implementing customized HRIS, adapted to the specific needs of the organization, will significantly enhance its functionality, but will result in increased software and hardware costs, as well as time-to-deployment
  • the initial costs of developing such HRIS are high,
  • In order to reduce the costs of HRIS, an organization can purchase off-the-shelf applications composed of HR database programs, aimed at meeting the general needs of HR functions
  • These findings point to the vital need of the HR function to provide evidence of the effectiveness of HRIS, for the purpose of attaining the executive management support for the change.
  • for a successful implementation of HRIS, it is no less important to obtain the support of managers and employees in the organization. Although modern HRIS offer clear advantages to managers, through the use of MSS, for better management of their staff, the implementation of such systems is likely to be followed by a certain level of resentment on the part of the managers. Since MSS transfer the responsibility of performing employee HR-related transactions from the HR staff to the direct managers, many of them are frustrated since they feel that additional administrative tasks are being imposed on them
  • Another relatively common problem, concerning both the implementation and the flowing management of HRIS, is the question of who is in charge of the system. Since the successful development of HRIS requires the input of both the IT and the HR departments, it is not uncommon for disputes over areas of responsibility to break out between these departments.
  • Other territorial conflicts around HRIS may arise when departments feel that the system expropriates some of its authorities; for example, the payroll department might resist HRIS that combines payroll functions. A possible solution to such a problem can be the establishment of cross-functional teams that run HRIS projects
  • the implementation of HRIS raises both ethical and legal issues that need to be addressed by the organization. First, the use of relational database technology provides access to more detailed employee information than ever before.
  • Second, HRIS usually contain private information on the employees, while the access to this information is often allowed to employees outside HR, as well. As a result, some employees feel that their private lives are not protected adequately.
  • The hospitality industry is characterized by a higher turnover rate than other sectors of the economy
  • Traditionally, HR in organizations has utilized low-tech methods in recruitment.
  • Internet recruiting benefits both the organization and the job seeker's perspectives (Pearce and Tuten, 2001; Singh and Finn, 2003). The benefits to the recruiters include: Cost savings, as it is significantly cheaper to advertise on the internet than in a newspaper. Compared to the use of professional search firms (also known as headhunters) the amounts saved are even higher. Recruiters generally receive more applications, which results in a greater pool of candidates from which to choose. Recruiters may receive applications faster, often even on the same day a position is announced. Improved ability to target a specific audience, thereby decreasing future turnover. Time saving, as more unqualified or unfit applicants can be eliminated, through online contact, in the initial phases of the recruitment process.
  • On the other hand, internet recruitment is not without limitations.
  • Once the recruitment process has ensured a large pool of applicants to choose from, the next phase is to select the most suitable candidates.
  • Traditionally, these selection methods involve the visit of the candidate to the organization or, to a lesser degree, to an assessment center, for interviewing, pen-and-paper testing, or situational testing, including group dynamics.
  • The use of advanced technology allows the selection process to complete the widespread online recruitment methods.
  • Nevertheless, the main impact of technology in selection procedures is in relation to employee interviewing and testing.
  • Anderson (2003) broadly described the prominent technology-based selection procedures, along with an assessment of their acceptance and effectiveness.
  • Adequate training is essential in providing quality services, yet traditionally hospitality organizations have not invested adequate resources in training their employees (Conrade et al., 1994). Most of the knowledge and skills of hospitality employees is transferred through on-the-job training,
  • However, as noted by Collins (2004), delivery of organized and structured training programs in the hospitality industry is a constant challenge, mainly because of the size and geographical dispersion of the workforce, as well as the extensive resources – financial, work, and time – needed to establish in-house training programs.
  • Although technology-based training methods have been available for a long time, the hospitality industry has usually lagged behind other sectors in adopting them.
  • Web-based training (WBT) can deliver courses nationwide or worldwide at all time zones to any connected computer, and is easy to update and monitor.
  • Effective performance evaluation plays a critical role in the successful implementation of organizational strategy and in gaining a competitive advantage. Therefore, in addition to important HR decisions that greatly rely on performance evaluation, such as promotions, outplacements, dismissals, many organizations link performance to compensations and rewards. As noted by Bowley and Link (2005), a performance-based compensation plan, often known as “pay-per-performance,” should reflect the organization's goals.
  • the traditional methods, based on a disconnected blend of discrete applications, spreadsheet programs and paper-based systems, to communicate goals, track employee performance and manage compensation, are insufficient in the contemporary challenges of linking performance evaluation to organizational strategy (Bowley and Link, 2005). Yet, although sophisticated HRIS were developed to meet these contemporary challenges, Ensher et al. (2002) found little effect of HRIS on the process of performance management among HR executives, who still rely on paper-and-pencil administration and hard copy documentation of employee evaluation.
  • Nevertheless, CPM has drawbacks that are highly relevant to a service industry such as the hospitality industry (Miller, 2003). The main concern that CPM raises is that reliance only on quantitative criteria is likely to lead to the neglect of more qualitative aspects of performance.
  • Consequently, an effective CPM must be followed by the establishment of an employee development plan, designed in collaboration with his/her supervisor. The second application of technology in appraisal management is online evaluation and appraisal software (Miller, 2003). In contrast to the aforementioned CPM, in these cases technology facilitates delivering performance feedback, rather than generating the actual evaluation outcome.
  • 360° feedback,
  • In addition, evaluation software packages can be used as stand-alone applications or as an integral part of the organization's HRIS, which offers computerized standard evaluation forms. The use of user-friendly software in evaluating employees allows managers to focus more on the contents of the evaluation, rather than on the forms.
  • Therefore, the use of computer software programs allows better coping with these challenges, while saving time and money.
  • While the organization enjoys the reduced need for complex bureaucracy, the employees enjoy better control and enhanced anonymity, as there is no need for dealing directly with HR staff on personal financial matters.
  • The use of HRIS has significant impact on the current affairs between the management and the employees, as well as the characteristics and the environment of the contemporary workplace. From the administrative perspective, through the HRIS the managers and the employees have access to relevant information on employee work rules, policies, and regulations on issues like privacy, illegal discrimination, and work diversity. In addition, the HRIS can assist discharged or displaced employees in finding alternative employment, by providing links to career counselors, training programs, and information, all of which are required for a successful and effective job search
  • technology has changed the nature of the workplace and employer-employee relations more fundamentally than just providing more accessible information.
  • Traditional e-commerce technology provides product/service, promotion, placement, and pricing strategic initiatives to external constituents through the use of extranet platforms merged with intranets (for instance, customer relationship management). HRIS technology provides the same initiatives through the use of intranets merged with extranet platforms (for example, recruitment). Thus, HRIS technology may be considered to represent internal e-commerce systems, which are crucial to the alignment of HR functions within strategic initiatives aimed at sustainable competitive advantages.
  • The evolution of HRIS platforms provides a range of tools for use by enhancing employee-employer relationships. The full service range of HRIS functions brings human capital closer to the strategic direction of the organization.
  • However, the technology is merely a tool that may enhance strategic alignment.
  • There is also evidence from the literature that a disengagement of the HR function from strategic initiatives exist in many hospitality enterprises.
  • It is common knowledge that the hospitality industry is labor intensive with many points of intimate service interactions of long duration. HR will produce sustainable competitive advantages for those firms that include the HR function in a united strategic direction.
  • The literature identifies the advantages of aligned human capital as a means to accomplishing sustainable competitive advantage for enterprises.
  •  
    This article is a research paper did by Amir and Beer-Sheva. The purpose of this paper is to discuss the impact of technology on the human resources function in organizations, in general, and in hospitality firms, in particular. At the beginning, it introduced the role of human resources department in organizations for decades. And the trend or changes in contemporary human resources. Then it came out that we cannot skipped the effect of technology on the HR function, especially in tourism and hospitality industry. So, next it gave the definitions of HRIS by introducing technology. And list some advantages and challenges of using HRIS. In the end, it listed how technology put infusion across HR function, including recruitment, selection, training, performance evaluation and compensation, payroll, benefits and pension administration, labor relations and outplacement.
Grant Beck

Monscierge Launches New Hospitality Software Application Tool Monscierge | Connect - Pr... - 0 views

  • Monscierge | Connect provides hotels with the tools to stay in touch with guests through their smartphones, allowing guests access to the full array of a hotel or brand’s services in a way that suits the needs of today’s tech-savvy consumer.
  • Monscierge | Connect
  • wraps itself in the approved brand voice for each hotel, and makes that hotel and brand’s specific content available at their fingertips.
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  • After 3 years of researching over 1,000 hotels and resorts across several countries
  • Our joint research with these thousand hotels was conclusive – 73% of inquiries to the front desk, bell staff or concierge were related to hotel services and local information and recommendations.
  • Hotels and guests want an easier way to stay connected with one another, and local information from trusted sources via technology.
  • Freeing-up staff time, yet delivering the guest experience desired. Reception by guest-users and the hospitality industry has been overwhelmingly positive.”
  • Digital postcards are also available through the app, which carry the client hotel branding.
  • Trip-planning functionality is built into the app for travelers to plan their customized experience virtually anywhere they stay.
  •  
    This article is about a new application: Monscierge that launched in December for the iOS (apple) and Connect for the Android in January. The software allows all of the amenities of a hotel to be available to guests via smartphones. The app is completely customizable for each of a brand's specific hotels. This is an excellent idea for both hotels and guests with the recent rise in smartphone and tablet technology. Guests who may not be as comfortable requesting things in person or over the phone would now have the option to do so digitally. Research of 1,000+ hotels and resorts worldwide was conducted over 3 years and found that the majority of questions to the front desk, bellmen, etc. were related to: services, local information, and recommendations. This app seeks to improve that by making those inquiries easily searchable on a smartphone or tablet, also allowing guests to input their own comments. With this finding it should be expected this kind of technology would be very well accepted, which it was. In respect to benefits for the hotel the app is completely customizable down to specific hotels to suit their image needs. With the use of this application it would also allow staff to be more effective, negating redundant questions. By allowing guests the ability to send digital postcards bearing the hotels brand it gives the company more exposure. These benefits are significant for a company looking for new technologies to give them an edge The benefits of this application are numerous for both the customer and hotel. Hotels may also see benefits moving into future years with easier training due to familiarity with this type of technology and customers with easy-to-use technology. For hotels and consumers attempting to plan completely customized experiences, trip-planning functionality is built into the app providing many possible uses. This app to me seemed to be very logical in the current progression of technology. The majority of people today
Yuting Peng

How Marriott Never Forgets a Guest - 0 views

  • What makes such velvet-glove treatment possible is Marriott International Inc.'s (MAR) use of customer management software from Siebel Systems Inc. (SEBL) The hotel chain, based in Bethesda, Md., is counting on such technology to gain an edge with guests, event planners, and hotel owners.
  • The software lets Marriott pull together information about its customers from different departments, so that its reps can anticipate and respond more quickly to their needs.
  • The biggest boost from the Siebel software is in the hotel chain's sales operations. Marriott is transforming its sales teams from order-takers for specific hotels to aggressive marketers of all Marriott properties.
  •  
    This article tells us how Marriott never forgets a guest. First and foremost, the author told us a little story about a guest's experience in Marriott. He told the hotel about his trip, the hotel let the planning coordinator to make an itinerary for the customer including trip details and their favourates. The experience in Marriott made him very satisfied. In addition, the software which made Marriott's velvet-glove treatment come true is called customer management software from Siebel Systems Inc.. This technology aims to combine the customers, hotel and planning coordinator together to share the information of the customers such as the size of the bed, the view of the room or some specific needs of the customer. In this way, people will arrived at the room prepared just as what he liked, which will made the customer satisfied and gains the hotel loyalty and hotel profits. Marriott owns 1850 hotels and resorts worldwide and began using the software in late 1998. Until now, this software has brought a large number of guests and increase sales for the hotel. Many people would like to find the planning coordinator to book their stay during Marriott or by the hotel booking system. More and more people are choosing Marriott instead of other hotels of the personize service provided by the hotel. Finally, Marriott is transforming its sales teams to aggressive marketers for all the Marriott properties. So this makes it easy for the salesperson to book hotel rooms worldwide for his local customers. With the advantages of the software, many hotel chains such as Hilton Hotels Corp. are staring to follow the Marriott's technology lead to satisfy their customers.
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