How hotels are using technology to boost traveller confidence during COVID times | Decc... - 0 views
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hotels are incorporating a combination of cutting-edge technologies to improve customer confidence and mitigate losses
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Technology features originally intended as novelties are becoming necessities during times when some people are wary of even stepping outside their homes.
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the hotels associated with his group have tweaked the regular processes and activities to ensure that least human contact is required.
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The hospitality industry struggled to survive during covid, and they are still fighting by incorporating technology to improve traveler's confidence during this pandemic and still managing to make a profit for the company. They are using technologies to keep both guests and employees safe during this time. Technology features that used to be a bonus are now becoming a necessity in the hotel industry. As the hotel industry adopts to these changes, this is likely to be the new norm instead of eventually reverting to the old normal. This goes past digital check-in and check-out. New technologies are being used like e-newspapers or magazines for guests to use instead of picking one up in the lobby. This includes contactless payments, scannable QR codes for the restaurant menus and chatbots or live-chats with the on-property staff. These new technological advancements can allow a guest to completely skip the front desk and most human interactions all together if they chose to.