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anonymous

The High Risk of a 'Wait and See' Approach - Big Think - 0 views

  • On the surface, taking a “wait and see” approach seems to make sense
  • In the past, when we were going through rapid change (not massive transformation like we’re seeing today), a company could use a “wait and see” approach because it was harder for competitors to develop and deploy new offerings quickly, and it was harder for established competitors to change the game or redefine completely
  • Anyone, at any time, can quickly become more relevant than you because the barriers to entry are low and the ability to scale is fast
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  • deciding to “wait and see”—can quickly put you on a path of increasing irrelevancy or a rapid demise.
  • you can see how detrimental a “wait and see” approach can be—how you’re actually missing major new opportunities for sales and growth
  • Blockbuster Video may have changed how we rent movies, but Netflix transformed it
  • This year, many forward-looking school districts across the country are moving away from textbooks and issuing tablets filled with ebooks to students
  • This is a game-changing move, and one that will save the school about $25,000 each year
  • The way you can design for mobile users, engage visitors, increase sales, track people, and improve your rankings with search engine optimization are changing so rapidly that if your site is two years old, it’s obsolet
  • In reality, a “wait and see” approach has much more risk than the action being avoided.
  • Today, new competitors can emerge rapidly, and they can even be from another part of the world. Geography is increasingly less of a hindrance
  • deciding to “wait and see”—can quickly put you on a path of increasing irrelevancy or a rapid demise.
  • We’re transforming all of these things plus more, and if you don’t initiate the transformation, someone else will.
  • To see the difference between mere change and game-changing transformation, consider these examples: Barnes & Noble may have changed bookselling by creating the super bookstore, but Amazon transformed how we buy books and so much more
  • Therefore, you have to evaluate what you’re saying “no” to in terms of potential lost opportunity, because what you could gain by saying “yes” will often outweigh the perceived risk and expense.
  • Because technology is increasing so fast and because we are in a period of rapid transformation are the exact reasons why you can no longer “wait and see” what will happen.
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    This article discussed the importance of being ahead of the curve and why the 'wait and see' approach is not beneficial in most cases. If you 'wait and see' you can become irrelevant very quickly as there are many others out there, in many cases other parts of the world, making new inventions and discoveries daily. This article gave a great example where a school system implemented tables and the amount of money they saved was $25k/year. There are many benefits to staying ahead of the curve and as the article states "If you don't do it, someone else will".
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    A "wait and see" approach has a higher risk than it being avoided. One of the cons is that it can pave the way to a company no longer being relevant. New opportunities for sales and growth may be missed if a company does not begin to evolve quickly.
keugent

A brief history of property management systems - 0 views

This article gave a brief, but in-depth history of how Simone Puorto, contributed in introducing property management systems, to her then job as a night manager. She shared her frustrations on hav...

https:__www.phocuswire.com_A-brief-history-of-property-management-systems

started by keugent on 30 Sep 19 no follow-up yet
bbast007

A Return on Investment Evaluation - 0 views

Citibank initiated a comprehensive health management program in 1994 using program services offered by Healthtrac Inc. The objective of the study was to estimate the financial impact of the progra...

started by bbast007 on 06 Feb 20 no follow-up yet
salmanalabiooani

Innoviti Introduces Cloud Payment Reconciliation Technology for Restaurants | Hospitali... - 0 views

  •  Innoviti Payment Solutions announced that after successful pilots, it will now start extending its newly introduced cloud-based reconciliation technology to full-service restaurants, that require payments to be collected at a customer's table with automatic reconciliation with the bill.
  • The new technology works in a simple way. In a typical restaurant example, the central billing server first uploads every new bill generated to Innoviti's cloud-based integration server. Thus, the Innoviti Integration Server maintains an updated real time list of all pending bills that are yet to be paid. When a patron calls for his check, the waiter assigned to the relevant table simply uses the table's id to 'pull' the correct pending bill from cloud-based integration server on to the portable POS terminal in his hand. Once payment is completed on POS terminal, it generates an on-spot charge slip and updates back the necessary payment details against the specific pending bill on cloud server and then onwards to the restaurant billing server which initiated the bill.
  • Across India, Innoviti processes over US$ 6.5Bn of payments annually from over 1000+ cities, with a throughput per point of acceptance of 7000$, 2X of India's average (as per RBI data). Innoviti's payment solutions help merchants, banks and brands influence commercial transactions happening in offline commerce more efficiently than possible otherwise, through unconventional use of payment terminals.
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  • Innoviti is backed by marquee investors including Bessemer Venture Partners, USA, SBI Venture Capital, Singapore and Catamaran, India
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    Innoviti Payment Solutions announced that it will start extending its cloud-based reconciliation technology to full-service restaurants, that need payments to be collected at a customer's table with automatic reconciliation with the bill. Innoviti processes over US$ 6.5Bn of payments annually from over 1000+ cities in India and is backed by major financial investers like Catamaran, India, Bessemer Venture Partners, USA, and SBI Venture Capital, Singapore.
agrie013

CaterTrax Launches AI Powered Accessibility Technology, CaterTrax Assist - 0 views

  • CaterTrax, a leading catering management software company, has announced the launch of their new assistive technology - CaterTrax Assist. The solution will offer users a fully automated artificial intelligence (AI) solution for web accessibility and ADA compliance.
  • Our collaboration with accessiBe provides the ideal solution for our clients.”
  • Once installed, CaterTrax Assist performs an initial scan of the website and activates an on-screen accessibility interface that allows users with disabilities to adjust the site to meet their needs. Every twenty-four hours, the site is rescanned and leverages machine learning technology to make continuous improvements. This new service provides a comprehensive solution for providers adapting to ADA regulations.
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  • CaterTrax Inc., a business unit of Volaris Group, is an industry-leading catering management software company that was built by caterers for caterers.
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    CaterTrax is a catering software that clients can add an event, order food, and set up the event the way they want. its a great system and is very intuitive. CaterTrax partnered accessiBe. acessiBe offers users a fully automated solution for web accessibility and ADA compliance. The way the CaterTrax Assist works is that it scans the website and looks at activities on the accessibility screen to adjust the website to the users needs. this shows that even event management software is trying to make the software accessible because they want to make sure that they "cater" to everyone.
dsada005

Hotel Security: Preserving Hospitality While Protecting Guests | Allied Universal - 0 views

  • How can hoteliers ensure that their property provides as secure an environment as possible, while maintaining friendly customer service? 
  • “It takes 20 years to build a reputation and five minutes to ruin it. If you think about that, you’ll do things differently.”
  • A single act of crime on your property could diminish your brand.
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  • Hotels need to partner with an experienced physical security provider, and ensure that the entire staff understands the need to keep security top of mind - always. 
  • Maintain security-minded customer service  Review key card access  Establish evergreen background screening protocol  Control after-hours access  Assess location and local crime statistics  Train security officers to welcome and protect  Bolster public/private initiatives  Maintain emergency response plans  Commit to ongoing training
  • The open environment fostered by hotels is welcoming to guests and visitors but, unfortunately, also creates vulnerabilities that must be addressed. Ensuring that all public spaces are continually monitored by staff and security personnel is crucial in maintaining a hospitable environment. 
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    This article emphasizes the importance of security in any hotel. "It takes 20 years to build a reputation and five minutes to ruin it." This quote stuck to me as you can spend all your life working on a brand, for it to be destroyed due to a lack of safety measures. When going to a hotel, or traveling in general, a guests main concern is their safety. However, too many safety measures can actually have an adverse effect on guests, making them wonder why there are so many safety measures and if they are actually safe in this hotel. For example, going through a metal detector in an airport is accepted to be normal, however, if a hotel had such, I am sure this would have most of the guests feeling unsure about staying in the hotel. Too much security and you are deemed as unsafe, and too little security can ruin your brand if something were to happen, therefore, a good balance of security is necessary. Some security measures in this article are: key card access, evergreen background screening, after-hours access, assessing local crime statistics, security officers must be properly trained to welcome and protect, and emergency response plans must be practiced.
agrie013

Hospitality Upgrade | Online Skimming Threatens Hospitality E-Commerce Sites - 0 views

  • Attacks against the hospitality industry to gain payment information continue. There is a growing threat to all e-commerce websites called Web-based or Online Skimming. These attacks infect e-commerce websites with malicious code, known as sniffers or JavaScript (JS) sniffers and are very difficult to detect. Once a website is infected, payment card information is “skimmed” during a transaction without the merchant or consumer being aware that the information has been compromised.
  • Today two industry cybersecurity organizations, PCI Security Standards Council (PCI SSC) and the Retail and Hospitality ISAC, joined forces to highlight this growing threat.
  • By exploiting vulnerable plugins, brute force login attempts (credential stuffing), phishing and other social engineering techniques, the hackers attempt to gain access and inject malicious code.  “These attacks are either directly into e-commerce websites or often into a third-party’s software libraries that merchants rely upon.  These service providers may not be aware of the risk they create for their customers if they are not focused on security and the potential threats targeting them
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  • The ability to detect these threats before they can cause damage is significantly important. Examples of PCI DSS Requirements providing ”detection” controls include: Reviewing code in order to identify potential coding vulnerabilities (Req. 6) Use of vulnerability security assessment tools to test web applications for vulnerabilities (Req. 6) Audit logging and reviewing logs and security events for all system components to identify anomalies or suspicious activity (Req. 10) Use of file-integrity monitoring or change-detection software (Req. 11) Performing internal and external network vulnerability scans (Req. 11) Performing period penetration testing to identify security weaknesses (Req. 11) Alerting on posts to newly observed domains in proxy logs can further provide additional avenues of detection for future phishing attacks as well as the initial reconnaissance phases of an attack on a thirdparty JavaScript library. 
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    This article goes in to detail that attackers have targeted information that is acquired on websites such as credit card and other personal information. This writing does tell how PCI and Retail and Hospitality ISAC joined forces to help prevent such attacks from happening on these websites. Now PCI and ISAC are the standard when it comes to protecting information. These attacks are easily undetectable by these websites because they are only skimming for the information. this article does give tips for prevention and detection. PCI is the industry standard and by them teaming with ISAC it will make these websites and your information more safe.
dyaniroberts

McDonald's Announces a Major Investment in Restaurant Technology - Linga POS - 1 views

  • McDonald’s noticed a juicy opportunity to upgrade their drive-thru technology, which drives 70% of their business, and swiftly bought the group that makes the AI software.
  • Golden Arched giant and its franchisees to increase average check, cash flow and quickness of service.
  • Self-service kiosks are also making their way into the spotlight and have been warmly welcomed by customers everywhere.  The most attractive aspect is that new cloud-based POS systems are able to be updated with a press of a button, and no restaurant downtime.
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  • As casual-dining and fast-casual chains are quickly finding ways to add value and enhance customer experience, ordering your favorite restaurant meals is becoming easier. This is mainly due to the advent of online ordering apps, which have allowed more businesses a way to offer timely and affordable delivery options to their hungry customers.
  • The nations biggest quick-service chains have noticed the changes and are investing heavily to take advantage. “Technology is playing a bigger and bigger role in the restaurant industry,”
  • In the past, the ability of large fast-food chains to make these investments has given them a bigger sales edge over smaller quick-service companies.
  • A rise in upgraded POS options and features has encouraged many business owners to invest in technology in order to keep up with the competition.
  • The good news is that with restaurant technology developing so quickly many of these new features are going to be accessible
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    Unattended POS systems in fast food restaurants like McDonalds can significantly improve their efficiency and remove the pressure from their staff. Restaurants like these are often short staffed. They feel significant impact when they do not have enough staff to support the amount of business that comes through their doors. The cashier often will have to assist in making orders as well, causing a further delay in the line. Adding this and their new drive through initiative, McDonalds will be able to maximize profit, produce more orders in one day and keep their customers waiting minimal amounts of time.
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    This article focuses on the enhanced technology that fast food chains such as McDonald's are embracing to enhance their service and increase their productivity. An example of this is the self-service kiosks that many McDonald's have installed inside their restaurants. Consumers have adapted well to this technology because data shows that this has increased revenue over time, therefore proving how the unattended POS technology is helping companies be more cost efficient and increase sales.
zeyupu

What Are The Benefits of E-accounting? - Education - 0 views

  • 1. Speed We can expect a quick result by using the software. The accounting software has in-built data and formatted screens. This is big plus for the organizations. It's obvious that manual work delivers slow results. Therefore, one looks up to E-accounting for managing the data effortlessly. 2. Precision There is less scope for errors; it however reduces the possibility of errors. The accounting software makes our task simpler. We need only one accounting system to manage the transactions. So, it provides no room to errors. The input is precise and to-the-point. 3. Information is updated automatically:- The information pertaining to accounts are recorded in the journal. The recorded items could be anything from transactions to customer accounts. Since it has in-built data, customer accounts are updated automatically. 4. Availability of Information:- The data serves the accounting purpose. It is made available to vast number of people simultaneously. This happens because the data is connected to the internet. Customers can access the web pages or web links to find information about the products or services. 5. Productivity Level:- With accounting software, better resources are used. It saves time and energy. There is an increase in the cash flow and the debt is managed effectively. Conclusion To excel in the accounting field, it is vital to take training from the right institute. The focal point is to appoint people who are familiar with internet. They should know the basic function of computers as well. If they don't fulfil such criteria, they are definitely not fit to enter into the accounting world. E-accounting training institute in Delhi, Ncr takes initiative to turn you into a successful accountant. The experienced trainers guide you to reach the zenith of accountancy.
    • zeyupu
       
      Electronic accounting system will become more and more common
lclar060

Miami Beach Cracking Down On Restaurant Scams - 0 views

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    Restaurant fraud is a vile act in which customer unknowingly are taken advantage of by restaurant staff members. The article referenced Miami, a primary tourist area in South Florida, have seen where customers complain of being charged double the amount of the quoted rate for food. In other instances, customers are solicited by specials buts again charged more than the initial rate. To protect the destination and rid the area of tacky and or false advertising information, city officials have implemented strict laws. So far, compliance have been enforced and violators charges accordingly.
yyr997

Importance OF GDS for Travel Agents and Tour Operators - 1 views

  • Popular GDS Systems in Travel Industry
  • Amadeus 1987 Iberia, Air France, SAS  and Lufthansa, Strongly based in Europe, Mid East, North Africa & Asia Pacific Galileo 1993 Galileo was Founded by a combination of 11 most significant North American and European airlines conducted by United Airlines. Currently owned by Cendant Corporation It has a strong web-presence in US and Western Europe. Sabre 1976 Initially it was founded by American Airlines. Currently Sabre is a separate entity owned by AMR corporation very strong  Global presence in US and Asia Pacific Worldspan 1990 Worldspan was founded by Delta, TWA, and North West Airlines. Further it was being sold to Transaction Processing Corporation. Mainly in the US and Europe
  • Please find few of the benefits of  Global distribution systems: The Use of Global distribution system shows a rise across corporate and leisure travelers GDS is highly effective in alluring the international travelers. This is the reason why using of GDS among the travel agents is growing exponentially every year. OTAs have greatly improved the travel shopping experience and convenience for consumers and have increased pricing transparency. GDSs enable the retail travel agency and OTA business models. The GDSs enable the travel agents to make their travel services available to consumers globally where they might not otherwise be able to achieve efficient worldwide market penetration through direct marketing efforts. Booking through Global distribution system is most preferable for  corporate travel agents as a suitable reservation process for holidays,  air, hotel and rental cars. Travel agents can get global platform for their business with strong market penetration Global distribution system is the base to  enter into corporate clients across the world GDS is the ability to update the status of inventory  in real time.  Due to its real-time  status update capability managers can view rates change and  can easily alter price points or make special offers. Agents can view all the changes instantly and will be able to suggest the new updates and offers to clients without any interruption to make the deal.. Its a wise decision to invest in a GDS. The system places your holiday booking services and inventories in front of  huge  clients without affecting  your marketing budget.  The unique selling point of GDS is that it Can provide best rates to your guests, which no other systems can provide.  Your gusts can find packages that include a hotel stay, air travel and car rental
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  • 2015 is going to be a successful year for travel agents using global distribution systems for bookings. According to Travel-Click research the bookings through GDS is projected to 62 Million, which was 61 million in 2014 and 42 million in 2009.
  • Having a mobile optimized tours and travel prortal is the most efficient way to find both local  and international hotels, airlines, holidays and car rentals on short notice.  Its a big change in consumer behavior to switch over to mobile. Shifting to mobile search is already being started and reflects of changes can be apparently measured.
  • GDS is a computerized web service that provides pricing, real time availability, centralized data display with  reservation functionality to the global travel industry in a very unified process.
  • GDS is highly effective in alluring the international travelers.
  • Global distribution system is the base to  enter into corporate clients across the world
  • GDS is very huge and it will create robust ecommerce platform for travel industry.
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    As we all know, GDS is an online system known as global distribution system, which delivers worldwide data, rates, inventory, offers, real-time availability of airlines, hotel rooms, car rental, bus tickets to bridge the gap between tour operators and travel bookers. The article has introduced the most popular GDS systems in the industry and their strong advantages. In addition, it also reveals the reasons why the industry still uses GDS and the importance of it. In one word, GDS is highly effective in alluring the international travelers with the development of information and technology. It enables the travel agents to make their travel services available to consumers globally where they might not be able to achieve efficient worldwide market penetration through direct marketing efforts.( The article has also given a future prediction about GDS. According to the statistics, GDS will rule the travel industry if it keeps continuing the ever changing needs of airlines and hotel industry.
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    GDS is very important in the tourism industry. Even if the company creates its own direct sales channels, the impact and benefits of GDS are considerable. Making good use of the advantages of GDS can create word of mouth and revenue for the company in the hospitality industry.
yuqiongliang

Intelligent Buildings and Smart Homes: Solving for Connectivity - 0 views

  • The growth of such markets and the development of applications will require the hardware necessary for connectivity.
  • a number of roadblocks currently limit widespread adoption and are worth mentioning.
  • Whenever a new system or product is released, it becomes a new target for cyber attacks.
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  • today’s connected consumer is accustomed to these risks and accepts them in exchange for the benefits offered by connectivity.
  • hardware remains the same across protocols – so the hardware currently in development will help drive adoption of home automation, no matter which protocols become standard.
  • Without front-line education during the sales cycle, a consumer could opt out, and the connected home capabilities and value would go unrealized.
  • Its growth is tied heavily to commercial building construction trends, which in this decade have been relatively slow and tempered by the reduction in the commercial building construction pace in China.
  • The commercial building automation space is different from home automation in many aspects.
  • The connected home market is still in the early-adopter phase, and many startup companies are jockeying for position and for consumer attention.
  • The Cloud simplifies multi-building management and serves as a data aggregator for building managers responsible for multiple buildings without the need for a large IT staff to manage a dedicated system.
  • While both these systems initially emerged as hard-wired, they have been extended into wireless realms to provide connectivity in less accessible conditions.
  • facility maintenance personnel have a common system to maintain, control, and troubleshoot if needed, creating a strong brand alliance in the commercial controls space.
  • A centralized control system may take readings from multiple airflow sensors in a building and dynamically adjust airflow dampers to ensure equalized airflow and comfort throughout the building.
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    These health-monitoring options are also creating new market spaces, such as age-in-place applications that enable real-time monitoring of the elderly and the devices in their homes - a better alternative to moving them to more costly assisted living facilities.
rderonville

How Top-Performing Hotels and Resorts Optimize the Guest Experience - 1 views

  • GEM is a long-term, multi-pronged initiative that encompasses virtually all aspects of a property. Having the right technology infrastructure is critical.
  • In the end, GEM is a strategic undertaking. It is as much a set of guiding principles as it is a set of technology solutions.
  • Ideally, a PMS would also integrate with sales and marketing campaign solutions, which may be managed through a CRM system, as well as guest loyalty management and rewards solutions.
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  • PMS upgrades account for the largest portion of the budget for hotel technology investments.
  • Specialized standalone solutions and PMS modules designed to manage specific hotel facilities and departments also play an instrumental role in influencing the guest experience
jhazz003

Expedia Announces Suite of Software and Technology Products for Hotel Partners - 0 views

  • Omni Hotels & Resorts is the latest partner to take advantage of Expedia's package solution. "Omni Hotels & Resorts is excited to further leverage our marketing partnership with Expedia to bring our guests the option to book their total vacation experiences directly with us," said Peter Strebel, chief marketing officer and senior vice president of sales for Omni Hotels & Resorts.
  • Partner Loyalty Enrollment: Initially tested with Red Lion Hotels Corporation last fall, the technology has advanced to now allow hotel partners to enlist and sign up users from Expedia sites for their brand loyalty programs. This program has grown to include three other chains.
  • MICE Booking Technology: The MICE solution is the first tool that truly automates the booking process for meeting organizers and hotels in real time, making RFPs (requests for proposals) a thing of the past. Hotels can increase MICE sales efficiency by integrating the MICE online booking engine on their website, allowing customers to configure and directly book their meeting, including group lodging, online. This technology further enables hoteliers to yield prices for meetings and groups, based on multiple dynamic criteria to increase revenue. The MICE solution is currently live with Best Western Central Europe and the NH Hotel Group in Germany with promising results. A global rollout will begin soon.
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  • Rev+:
  • As p
  • art of Expedia® PartnerCentral (EPC), the company's partner portal which helps hotels manage their properties and rates, Rev+ is a revenue management tool designed to provide actionable data and insights to empower partners to make smart decisions to optimize their revenue. Rev+, an essential tool for revenue managers, comes at no additional costs for hotel partners, and doesn't require additional sign-up.
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    Expedia has announced new technology and software for hotel partners that will help hotel partners drive knowledge and efficiencies. "Expedia Powered Technology was born from rethinking how we work with our hotel partners - through listening to their needs, and leveraging our technology as a driver for industry solutions," said Cyril Ranque, president, Lodging Partner Services. It is vital for Expedia, the world's largest online travel company to listen to their hotel partners and to follow the growing technology advancements. Omni Hotels & Resorts has been the latest partner to join the Expedia's package solution.
natashacastro

The Top 7 Hotel Tech Trends for 2016 - Capterra Blog - 0 views

  • the top hotel tech trends for 2016
  • 1. New Security Measures
  • It’s past time for a change, and 2016 will (hopefully) mark a new initiative in the industry: innovative tech security.
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  • Hotels will also begin installing new check-in systems that accept chip-based credit cards and debit cards as a way to guarantee secure payment.
  • 2. Wearable Tech
  • MagicBands, which operate off their MyMagic+ system,  allow guests to “[book] transportation to a hotel from the airport and choos[e] where to eat. The MagicBand also serves as a room key and ticket for attractions, replacing the need to carry around bulky key cards and folded papers, both of which are lost frequently.”
  • It’s more effective for learning customer preferences than just relying on online guest reviews.
  • 3. Self-Service Check-in
  • And in a technological world where you can get just about anything at the touch of a button, your guests are going to start expecting the same immediate gratification from your hotel.
  • However, this technology can do more than just ease your guest experience. Using kiosks for self check-in can “sav[e] money on staffing, increas[e] its revenue[,] and increas[e] customer satisfaction,” says author Julie Weed.
  • 4. Cloud Computing (Total or Hybrid)
  • You need to keep all your software tools in one, centralized location that everyone can access.
  • as hotels are expected to invest in newer technologies to stay ahead of the curve, they also need to find ways to cut costs, and cloud computing has the potential to cut 50% of operational costs.
  • many companies employ a hybrid cloud, which can quell fears of sensitive data breaches by only storing some (not all) information on the cloud.
  • 5. Increased Presence on Social Media
  • it’s clear you need to be on social media to ensure users stay at your hotel rather than your competitors.
  • 6. Native Mobile Apps
  • While social media can get your name out there, making a native mobile app is another emerging trend that taps into your guests’ affinity for technology and ease.
  • Not to mention, these mobile apps are a good replacement for key cards, and enable smartphones or smartwatches to act as more secure room keys.
  • 7. Continued Industry Aversion to Tech
  • Technology has changed many industries, and in one that serves its guests face-to-face, it’s important to keep up with what those guests value. And a growing number of them value technology. It’s a part of their everyday lives.
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    Tech innovations are the essential part of the Hospitality Industry. In the article the author tells us about the top hotel tech trends for 2016 which impact the industry: -new security measures, which is very important due to possible breaches -wearable tech, with just a wave of your wrist you can check in or enter your room -self service check-in, which ease the process -cloud computing, which cuts costs and flexible -presence on social-media, engaging with customers is very important -native mobile apps -continued technology development All these trends play a very important role in improving relationships between hotel and guest.
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    This article is explaining some of the new trends that hotels are finally catching up on. For example, self service check in took a while to catch on but with hotels using it now, it reduces wait times for customers and increases satisfaction.
mitchlaferriere

How can hotels' water conservation help the Global Goals? | Green Hotelier - 2 views

  • The International Tourism Partnership is working with its hotel group members to address water as a critical issue for the industry, and find ways to work together towards Global Goal 6: clean water and sanitation.
  • For hotels however water scarcity is increasingly common and therefore vital for them to address. As more countries, and cities, experience the effects of high population pressure and less available freshwater, the interest among policy-makers, businesses, and citizens grows. We need to become more efficient water users. We need to make some drastic changes.
  • These words are essential for hoteliers to take to heart as they consider greywater systems or ground water collection as part of the arsenal of water-saving practices they have at their fingertips. All hoteliers need to be thinking far beyond linen re-use programmes, and as guests in some countries typically use ten times or more the amount of water daily than is typical for local people, we also need to look at education and communication to customers.
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    As World Water Week has come to a close, experts have discussed a number of issues regarding water and waste. With major climate initiatives such as the agreements established in Paris, individuals and industry alike have been called to action in order to mitigate negative climate change. Water use is one of the key resources that must be preserved. Hotels are major consumers of water, from guest consumption to laundry to F&B, water use is rampant in hotels. Water scarcity would be utterly detrimental to the hospitality industry. For this reason, greywater systems and ground water collection are but a few of the water-saving methods at the disposal of the hospitality industry. This is especially important because it has been found that hotel guests in some countries use ten times as much water as the local populace.
markh283

MasterCard to bring e-marketing engine here - Times of India - 0 views

  • Mumbai: MasterCard will bring its 'Priceless Cities' programme to India, as part of its initiative for creating experiences to promote the brand.
  • Under the programme, MasterCard has identified cities and provided experiences which include a visit to the Louvre in Paris after closing hours, or access to the Chichen Itza pyramid in Mexico during a full moon.
  • "With mobile phones, we can be more intelligent in targeting the customer," said Rajamannar. "This is why we are deploying our real-time digital marketing which enables us to reach out in a hyper-targeted, hyper-local and hyper-relevant fashion."
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    This article describes how MasterCard is expanding its e-marketing engine to the country of India. It will use a program to target experiences at certain cities. For example, Paris is a popular destination, so the program will offer special events, such as a visit to the Louvre after closing hours. The company is targeting India because of its growing more affluent population.
drbucky

THE PASSAGE FROM AIRLINE RESERVATION SYSTEMS TO GLOBAL DISTRIBUTION SYSTEMS - ProQuest - 0 views

    • drbucky
       
      This is ridiculously inefficient compared to the amount of time researching today.
  • INTRODUCTION
  • (CRS)
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    • drbucky
       
      The CRS is still in use today but, from my experience, it is accessed less by travel agents than by the end user (the traveler) directly.
  • airline company managers
  • Consumers also seek immediate confirmation of the reservation;
    • drbucky
       
      One of the smart things about the evolution of the GDS is that designers keep the end user (the traveler) in mind and continue to make sure the systems are user friendly and provide assurances to the traveler. This is significant to remember because there are several GDSs out there performing similar functions so, designing customer friendly systems become competitive advantage.
  • GDS also uses the tourism
    • drbucky
       
      A big benefit for organizations that have strong GDSs: This is an excellent opportunity to collect traveler/guest data. GDSs can be used as an amazing marketing tool in providing information to users in real time and collecting data to help learn how to "speak" more effectively with the users
  • Since there are far more young people
  • Through automation, the efficiency of this process has increased tremendously, while valuable information is being supplied to the customer.
  • Even a relatively standardized hote
  • For instance,
    • drbucky
       
      Perhaps one of the strongest reasons GDSs remain popular in the lodging industry is that these systems are built to be incredibly flexible, reflecting variations in seasonal rates for rooms and for different room types.
  • 1. INTRODUCTION
    • drbucky
       
      The reason I was attracted to this article was that the authors provide an interesting history lesson about the role of the travel agent before the advent of modern-day GDSs, including online travel websites, including Travelocity and Expedia.
  • travel agents spent up to 80% of their time doing things that prepared them for making reservations, and only 20% actually making them. But, due to the commission that tourism providers and travel agents relied on, only the 20% generated revenue.
    • drbucky
       
      Important to note that although this article is specifically written about the airline industry, the entire concept relates directly to the GDS of the lodging industry.
    • drbucky
       
      These systems tend to attract younger users - is this a missed opportunity to attract older users or are businesses intentionally ignoring older travelers who may still depend on more traditional travel agent services?
    • drbucky
       
      Costs to use these systems are high but the ROI may be higher than traditional methods because, used correctly, these systems market and sell themselves.
    • drbucky
       
      This section describes how the lodging industry started to incorporate GDSs into their own businesses.
Jessica Rodriguez

The High Risk of a 'Wait and See' Approach | Big Think - 1 views

  • seems less risky.
  • In reality, a “wait and see” approach has much more risk than the action being avoided
  • Today, new competitors can emerge rapidly, and they can even be from another part of the world.
  • ...12 more annotations...
  • Geography is increasingly less of a hindrance.
  • eography is increasingly less of a hindranc
  • if you don’t initiate the transformation, someone else will.
  • transformation
  • transformed
  • transformed
  • transformed
  • transformed
  • For example, suppose someone suggests that your company have its
  • website redesigned. You may immediately shoot down the suggestion and say, “No. We’re not investing in that. We already have a website that works just fine.” It seems that the expense of creating the new website comes when you say “yes.” It’s less expensive to “wait and see.”
  • Because technology is increasing so fast and because we are in a period of rapid transformation are the exact reasons why you can no longer “wait and see” what will happen.
  • If you don’t do it, someone else will.
  •  
    This article summarizes the "wait and see" approach and explains why this approach is no longer effective in the business world today. Technology is far too advanced for competitors to not have the ability to hop onto new ideas as soon as possible. Waiting and seeing will put your business incredibly behind since guests will begin to use those companies who have been using the newer approaches first.
jmore044

Why hotels are getting on board with sustainable development - JLL Real Views - 1 views

  •  
    This article touches on the reasons the hospitality industry has enveloped into the trend of "sustainability". As "going green" catches on and becomes mainstream, hotels feel the pressure as a result due to the high energy and water consumption rates of the industry. Hospitality is a competitive marketplace and it has a social responsibility to the environment. Hand in hand with "going green" is the initiative of also helping those in need. Many hotels are now donating food that would otherwise go to waste and growing their own herbs with the intention of employing locals to oversee the operations.
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