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What Decision Makers Need to Know About the Tech Takeover in Fast-Food Restaurants - My... - 0 views

mytechdecisions.com/...eover-in-fast-food-restaurants
shared by mirandajaye on 17 Sep 19 - No Cached
  • he fast-food industry might see a major overhaul with robots and digital kiosks
  • Additionally, a decreased interest in obtaining a job in a fast-food restaurant, particularly serving, is a contributing factor to the current industry crisis
  • because of the high turnover rate.
  • ...2 more annotations...
  • Some restaurants are implementing kiosks in order to save money on other costs as the average cost of a fast-food meal increases, which is achieved by investing in automated services, and cutting back on employees
  • just because there is more technology usage in fast-food restaurants doesn’t mean it will fully take over. In fact, he says that technology and humans can work together to make a restaurant more profitable.
  • mirandajaye on 17 Sep 19
     
    This article states that one of the main reasons for digital kiosks in fast food places is because of a high turnover rate. A lot of fast food places are getting less applications and a higher turnover because of the low wages they offer and little room to grow. Some have no choice but to start using these because of the lack of employees. The article states that restaurants are also starting to use this type of technology to save money on other costs they may need to put forth money towards. But some do think this doesn't mean technology will take over. Some even believe it is a way we can work together as one to make more money for the restaurants we may work in.
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Meet the burger-flipping robots that may take over fast food kitchens - Los Angeles Times - 0 views

www.latimes.com/...fast-food-restaurant-robot-arm
shared by lethannelson268 on 25 Oct 20 - No Cached
  • The product of decades of research in robotics and machine learning, Flippy represents a synthesis of motors, sensors, chips and processing power that wasn’t possible until recently
  • Costing less to employ than a minimum-wage worker, Flippy is built to slip in right alongside humans on the fast-food line.
  • Off-the-shelf robot arms have plunged in price in recent years, from more than $100,000 in 2016, when Miso Robotics first launched, to less than $10,000 today, with cheaper models coming in the near future
  • ...5 more annotations...
  • Miso can offer Flippys to fast-food restaurant owners for an estimated $2,000 per month on a subscription basis, breaking down to about $3 per hour
  • A human doing the same job costs $4,000 to $10,000 or more a month, depending on a restaurant’s hours and the local minimum wage. And robots never call in sick
  • So far, early versions of Flippy have put in time on the line at Dodger Stadium and at locations of CaliBurger
  • Jordan believes Flippy is poised to become a regular part of fast-food kitchens across the country in the next year, especially in markets with higher labor and real estate costs like California
  • Miso has raised more than $13 million in investment and is currently trying to raise an additional $30 million to fund its push into fast-food kitchens from small investors on the equity crowdfunding platform SeedInvest
  • lethannelson268 on 25 Oct 20
     
    This article discusses how Miso Robotics, an innovative technological company, invented and developed robotic arms that flip burgers and make fries. This robot, Flippy, is one that is the first of its kind in the restaurant industry, and was invented to work alongside humans. However, with its reduced costs and its efficiency, it may replace humans in the kitchen in the near future, especially with the turnover rate so high in the restaurant industry. With the invention of Flippy and testing it out at LA Dodger Stadium as well as CaliBurger, a fast food company owned by Miso Robotics, Miso Robotics are utilizing the ahead of the curve approach since Flippy is the first of its kind.
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Mobile Restaurant POS Technology Helps Payment Flexibility - QSR magazine - 0 views

www.qsrmagazine.com/...pos-coming-smartphone-near-you
shared by Marcos Oliveira on 18 Feb 13 - No Cached
  • With smartphones getting smarter, smaller, and speedier all the time, concurrent advances in mobile point-of-sale technology are presenting restaurants with the opportunity to make their POS systems mobile.
  • There are now numerous POS platforms that leverage the iPhone and other mobile devices, including Android-powered smartphones and tablet computers like the iPad, so that restaurants can process payments in the field with a credit-card reader
  • Traditional POS has been very regimented and costly, but mobile is very adaptable, not only in terms of payment but in terms of marketing tools from an ever-growing number of third parties.”
  • ...8 more annotations...
  • While mobile POS is often touted as a boon to full-service restaurants—it can allow customers to pay at the table through a credit-card reader attached to a mounted iPad, for example, and waiters can log orders on a smartphone that zip back to the kitchen at 4G speed—the technology also has service-oriented benefits for quick serves
  • Beyond mobile POS’s value as a portable cash register is its potential as a conduit for invaluable consumer insight. Whereas restaurants are able to glean very little personalized information from credit-card transactions, they can learn a lot when customers use the mobile payment apps or opt in for an array of alerts and updates via their smartphones.
  • The mobile POS … allows us to capture valuable data that gives us a better idea of our customers’ spending and buying habits
  • mobile POS platform called Sage Payment Solutions for processing credit cards
  • Smartphones open up very exciting opportunities when it comes to business-consumer communication
  • As mobile POS technology evolves, an operator will be able to send coupons to opted-in customers’ phones based on their shopping habits or geographic location.
  • the potential of mobile POS far outweighs the peril. The technology is in its infancy, and new developments are on the horizon. These include near-field communication, which allows smartphones to share data with other devices that are in close physical proximity, and EMV cards, which have microchips that allow them to interface with mobile phones.
  • “mobile technology is in the first inning
  • Marcos Oliveira on 18 Feb 13
     
    With smartphones evlving and getting smarter, smaller and speedier it is allowing for advances in mobile point-of-sale technology especially in the restaurant industr. There are now numerous POS platforms that support both iPhone as well as android. Tablets and iPads are also supported so that restaurants can process payments in the field with a credit card reader. Traditionally POS have been very costly and structured; now with mobile technology the flexibility is convenient, fast and user friendly. New applications allow restaurants to store customer spending patterns without retaining their personal credit card information. the use of smartphones also opens up very exciting opportunities when it comes to business-consumer communication. Restaurants can send text messages containg discounted coupons to their establishments. The key is to not over do it as customers may become annoyed with too many text messages. This article delat mainly with the restaurant industry but did mention the evolution of technological advances with the use of smart phones. Form personal experience I have used my iphone and ipad to conduct credit card transactions utilzing squareD which provides free of charge a mobile credit card swiper that is connected to the microphone port of either the iphone or Ipad. there is not monthly contract or fee. The only charge is 2.5% per settled credit card transaction and the amount is automatically deducted from the batched amount and within 1-2 business days the funds are deposited directly into ones checking/savings account. This is convenient, fast, and easy. I have been able to secure payment right on the spot instead of either handling cash which is always a ahzard or the risk of accepting checks. the use of smartphones and tbalets have revolutionozed the way business is being conducted making it fast, easy, and convenient to both cutomer and busoness owner alike.
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What Is Cloud Computing? A Beginner's Guide | Microsoft Azure - 0 views

azure.microsoft.com/...what-is-cloud-computing technology Software hospitality
shared by taurus1313 on 02 Sep 18 - No Cached
  • Top benefits of cloud computing Cloud computing is a big shift from the traditional way businesses think about IT resources. Here are seven common reasons organizations are turning to cloud computing services: Cost Cloud computing eliminates the capital expense of buying hardware and software and setting up and running on-site datacenters—the racks of servers, the round-the-clock electricity for power and cooling, and the IT experts for managing the infrastructure. It adds up fast. Speed Most cloud computing services are provided self service and on demand, so even vast amounts of computing resources can be provisioned in minutes, typically with just a few mouse clicks, giving businesses a lot of flexibility and taking the pressure off capacity planning. Global scale The benefits of cloud computing services include the ability to scale elastically. In cloud speak, that means delivering the right amount of IT resources—for example, more or less computing power, storage, bandwidth—right when they’re needed, and from the right geographic location. Productivity On-site datacenters typically require a lot of “racking and stacking”—hardware setup, software patching, and other time-consuming IT management chores. Cloud computing removes the need for many of these tasks, so IT teams can spend time on achieving more important business goals. Performance The biggest cloud computing services run on a worldwide network of secure datacenters, which are regularly upgraded to the latest generation of fast and efficient computing hardware. This offers several benefits over a single corporate datacenter, including reduced network latency for applications and greater economies of scale. Reliability Cloud computing makes data backup, disaster recovery, and business continuity easier and less expensive because data can be mirrored at multiple redundant sites on the cloud provider’s network. Security Many cloud providers offer a broad set of policies, technologies, and controls that strengthen your security posture overall, helping protect your data, apps, and infrastructure from potential threats.
  • pelaez17 on 02 Sep 18
     
    If anybody here is interested to learn even more about cloud computing this is the perfect guide for you. It gives you a breakdown of the cost, pros and cons and much more. This article is also by microsoft which is a top 2 technological company on earth. It is a very educational post that will increase your knowledge on cloud computing and what the future holds for this interesting form of storage and information.
  • taurus1313 on 24 May 21
     
    Top benefits of cloud computing Cloud computing is a big shift from the traditional way businesses think about IT resources. Here are seven common reasons organizations are turning to cloud computing services: Cost Cloud computing eliminates the capital expense of buying hardware and software and setting up and running on-site datacenters-the racks of servers, the round-the-clock electricity for power and cooling, and the IT experts for managing the infrastructure. It adds up fast. Speed Most cloud computing services are provided self service and on demand, so even vast amounts of computing resources can be provisioned in minutes, typically with just a few mouse clicks, giving businesses a lot of flexibility and taking the pressure off capacity planning. Global scale The benefits of cloud computing services include the ability to scale elastically. In cloud speak, that means delivering the right amount of IT resources-for example, more or less computing power, storage, bandwidth-right when they're needed, and from the right geographic location. Productivity On-site datacenters typically require a lot of "racking and stacking"-hardware setup, software patching, and other time-consuming IT management chores. Cloud computing removes the need for many of these tasks, so IT teams can spend time on achieving more important business goals. Performance The biggest cloud computing services run on a worldwide network of secure datacenters, which are regularly upgraded to the latest generation of fast and efficient computing hardware. This offers several benefits over a single corporate datacenter, including reduced network latency for applications and greater economies of scale. Reliability Cloud computing makes data backup, disaster recovery, and business continuity easier and less expensive because data can be mirrored at multiple redundant sites on the cloud provider's network. Security Many cloud providers offer a broad set of policies, technologies, and c
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Fast Food Chain Arby's Acknowledges Breach - Krebs on Security - 0 views

krebsonsecurity.com/...hain-arbys-acknowledges-breach food breach technology
shared by anonymous on 04 Mar 17 - No Cached
  • Sources at nearly a half-dozen banks and credit unions independently reached out over the past 48 hours to inquire if I’d heard anything about a data breach at Arby’s fast-food restaurants.
  • anonymous on 04 Mar 17
     
    In recent news, Arby's acknowledge a data breach within its restaurants. "Arby's said the breach involved malware placed on payment systems inside Arby's corporate stores, and that Arby's franchised restaurant locations were not impacted." Once figured out the company hired security experts to solve the problem. The initial sign of breach came from a service organization that serves more than 800 credit unions called PSCU. An alert was sent to all cardholders that a fast food chain had been compromised, but no specifics were mentioned. This article points out that, "point of sale malware has driven most of the major retail industry credit card breaches over the past two years." Monitoring your credit/debit card transactions is the best way to be safe in this situation- as long as you report the fraudulent charges you aren't liable. While IT has many positives for any organization, it's not risk adverse. Once a system is hacked all information of company and past users is up for grabs, and credit card companies are forced to take the blow.
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Customizable Fast-Casual Chain Vita Mojo Is All About the Software | The Spoon - 3 views

thespoon.tech/mojo-is-all-about-the-software
shared by smones on 10 May 18 - No Cached
  • £5-£7 ($6.50-$9.50 USD) for a basic lunch — the norm for most fast-casual spots in London. According to Gloerfelt, diners usually get their meal three to five minutes after placing their order.
    • smones
      smones on 10 May 18
       
      The amount in savings they have in labor must enable them to still keep their prices on average with most fact casual spots in London while also being able to offer more customizable options and higher quality ingredients.
  • That timing might be normal at the average lunch buffet — unless you’re really indecisive — but is pretty speedy for a bespoke, high-quality meal.
  • Customers choose their desired base or protein, sides, toppings, and sauces, which are combined into a final plate that’s priced accordingly. So instead of being locked into a prescribed combo, diners can choose their own adventure. Each of Vita Mojo’s dish options also has a fully transparent breakdown of calories, macro levels, and allergens, so you know exactly what nutritional elements are going into your lunch. As of now there are 9 billion possible combinations.
    • smones
      smones on 10 May 18
       
      The ability to customize your own meal accompanied with nutritional information seems very appealing from a consumer's point of view. Our generation has become more interested in expressing themselves uniquely and creatively, while also being more health conscious.
  • ...2 more annotations...
  • Vita Mojo allows diners to create a fully customized meal via an in-store iPad at any of their three London locations, or using the restaurant’s app.
  • The SaaS product lets food establishments track PoS data at a granular level. Since all meals created with the Vita Mojo system are modular, businesses can get a better sense of exactly which foods — not just which meals — are most popular. They can also predict future sales, reduce food waste, and see what ingredients are trending (cough, kale) in order to better inform recipe creation.
    • smones
      smones on 10 May 18
       
      Being a restaurant manager myself, I can see how this technology would be extremely beneficial in menu planning and managing cost of goods, as well as continuously being able to adapt and stay on top of new dining trends. So much of what makes restaurants successful is the ability to evolve and adapt with consumer needs and expectations.
  • smones on 10 May 18
     
    This article is about the fast casual restaurant chain Vita Mojo and how they have incorporated software that has enabled them to provide a fully customizable meal service to their guests. With over 9 billion possible meal combinations, Vita Mojo uses iPads at their three locations to help customers create a fully customizable meal. The average lunch costs between $6.50 and $9.50 which is on average with most fast casual restaurants in London. Customer's are also able to create their meals based on the nutritional information of each ingredient and offering, and the average meal takes about 3 to 5 minutes to create. This software also enables Vita Mojo to track POS data and aids them with predicting future sales, reducing food waste, and staying on top of trends. Being a restaurant manager myself, I found this incorporation of softwares into the restaurant industry very fascinating. I can see how the POS tracking software would be extremely beneficial in menu planning and managing cost of goods, as well as continuously being able to adapt and stay on top of new dining trends. So much of what makes restaurants successful is the ability to evolve and adapt with consumer needs and expectations. Also, the ability to customize your own meal accompanied with nutritional information seems very appealing from a consumer's point of view. Our generation has become more interested in expressing themselves uniquely and creatively, while also being more health conscious, and Vita Mojo has found away to appeal to both senses. The incorporation of iPad ordering and the minimizing of labor costs has also enabled Vita Mojo to price itself competitively, while offering higher quality ingredients, while also providing their goods in a timely fashion.
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Restaurants admit strong fears about keeping up with tech - 1 views

www.restaurantbusinessonline.com/...trong-fears-about-keeping-tech
shared by mirandajaye on 01 Oct 19 - No Cached
  • innovation is coming too rapidly for them to digest
  • 62% of operators doubt they’ll be able to keep up with the advancements
  • 59% worry they’ll be rendered obsolete by tech-savvier “disruptors.
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  • (18%) said their companies are not investing fast enough in technology to take advantage of what’s available
  • their labor costs have been reduced by guest-facing mobile tech,
  • (86%) attest that the digital devices have cut service times and boosted throughput. 
  • (93%) said they’re convinced the capabilities have favorably affected guests
  • Only 48% percent said they’re confident they can capitalize on tomorrow’s advancemen
  • an save them time and money. 
  • 9% said they believe add-on suggestions delivered to consumers using an ordering app will boost check averages in the future, and 95% said they expect mobile tech to improve guests’ experience and strengthen brand loyalty.
  • The research was based on interviews last summer with 279 executives of food and beverage sellers that were using mobile technology. 
  • mirandajaye on 01 Oct 19
     
    The article is about how new technology and trends are coming too fast and a lot of businesses and restaurants can't keep up with the pace. A lot of companies have said that they are not investing fast enough and taking advantage of the new things that are available. However, they have said that labor costs have gone down because of these new technologies.
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Unattended POS Terminals - Technology That's All Around Us | DIGITAL EDGE - 0 views

digitalbanking.asseco.com/terminals-technology-around-us pos technology hospitality hotel software business tech travel solution mobile green
shared by mfont039 on 28 Jan 20 - No Cached
  • The time has come for great growth and changes in this segment, leading the existing cashless payment industry in a new direction.
  • Taking today’s technological capabilities into account, such situations should be a thing of the past; old machines are being replaced by new, sophisticated machines which offer a service that is always available and fast, making their use and our everyday lives easier in the process.
  • Unattended POS Terminals are also experiencing strong growth because they meet users’ demands and priorities.
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  • Unattended POS Terminals and vending machines with the possibility of cashless and contactless payment are increasingly common, for example in launderettes for the payment of laundry services and purchase of cleaning supplies. Next are automatic carwashes which, along with cashless payment, also offer the possibility of purchasing other supplies such as window cleaning products, air fresheners or paper towels. Let us not forget about vending machines for food and drinks and those that offer other products such as earphones, cables or school supplies. Cashless payments are also unavoidable on highways.
  • their use is simple and speeds up the payment process, and adding to this the fast-growing trend of contactless payments, Unattended POS Terminals are finding their users and their purpose very quickly and easily
  • As the main driving forces of this industry, banks issue clients with contactless cards which enable fast and simple payments of smaller amounts by touching the card against the terminal without entering a PIN. Such micropayments are the key benefit of Unattended POS Terminals on vending machines.
  • mfont039 on 28 Jan 20
     
    This article relates on the growth and efficiency of cashless & contact-less payment systems which are now part of the unattended POS systems. Their use allows for a fast & easy service and prevent people form worrying about whether they have enough change to pay for the parking meter or for the candy bar form the vending machine. The best part is the fact that the payment card can be placed nearby the device and the transaction can be processed; no need to put in a pin number and risk getting any financial information stolen.
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3 Reasons Why you Need to Invest in Proximity Marketing Now | Beaconstac - 0 views

blog.beaconstac.com/...est-in-proximity-marketing-now mobile tech technology business
shared by xwang083 on 04 Apr 21 - No Cached
  • proximity marketing is the act of advertising to a customer based on their location.
  • 1. Your competitors are already getting smarter by embracing proximity marketing
  • According to the 2015 Store Operations Survey, 29% of retailers already have beacons in stores while 17% more plan to add beacons, which would bring the total number of retailers with beacons to 46%.
  • ...7 more annotations...
  • (1) 71% were able to track and understand customer browsing and buying patterns
  • (2) 65% were able to target customers down to the aisle level (3) 59% of customers are more engaged in the store (4) 53% were able to create more relevant and compelling offers in the store (5) 24% saw an increase in sales
  • Big Data
  • (1) Optimize the layout of your store by tracking customer walking paths and dwell times. (2) Use saved data like favorited items, recipes, experiences or entrees to direct users to their desired object inside your store or on your menu. (3) Increase staff performance by utilizing data from a mobile survey pushed to customers as they exit your store.
  • 2. Your customers have already dedicated their attention to their phones
  • (1) The average clickthrough rate (CTR) for a Facebook ad is 0.119%, according to a recent Wordstream report (2) The average clickthrough rate (CTR) for an email is 1% to 3%, according to a recent report by Mailchimp (3) The average clickthrough rate (CTR) for beacon based push notifications can be as high as 80%, according to the data published by push notification technologist Kahuna
  • 3. The online world is fast coming offline
  • xwang083 on 04 Apr 21
     
    Proximity marketing is the act of delivering advertisements to customers based on their location. However, as more and more proximity marketing activities begin to take place, marketers everywhere are now beginning to realize that proximity marketing is more than just providing vouchers and coupons.If used properly, proximity marketing can even help you increase customer retention. Wénzhāng tōngguò sān gè wéidù 1. Tōngguò cǎiyòng jiējìn yíngxiāo, nín de jìngzhēng duìshǒu yǐjīng biàn dé yuè lái yuè cōngmíng. 2. Nín de kèhù yǐjīng jiāng zhùyì lì jízhōng zài shǒujī shàng. 3. The online world is fast coming offline. 展开 99 / 5000 翻译结果 The article passes through three dimensions 1. By adopting proximity marketing, your competitors have become smarter and smarter. 2.Your customers have focused their attention on their mobile phones. 3. The online world is fast coming offline.
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Uniform Marketing New Restaurant Technology of the Future - 0 views

www.qsrmagazine.com/...ould-your-crew-wear-mobile-ads
shared by laura kaczkowski on 09 Nov 12 - No Cached
  • When Superior Uniform Group (sug) began manufacturing uniforms in 1920, chances are no one in the company ever thought it would launch a media division more than nine decades later.
  • Through a licensing agreement with Eyelevel Interactive, the division offers advertising panels with mobile action codes that can attach to uniforms with Velcro. Customers can scan the mobile action codes, or MACs (similar to the QR codes that many quick serves are including with marketing materials) with their smartphones using popular apps like Microsoft Tag, Android’s ZXing, and various iPhone apps.
  • “What we’re doing is taking the uniform, which is [traditionally] a utilitarian item used to identify employees, and turning it into a flexible and effective point-of-purchase advertising system,” says SUG CEO Michael Benstock.
  • ...3 more annotations...
  • Of course, the interaction encouraged by such a uniform amounts to more than just looking. Customers would have to wave their phones in the vicinity of an employee’s uniform (in many cases, the employee’s back) to scan the MAC. It’s safe to assume a few customers and employees might find this kind of interaction a little uncomfortable, but de Mattei says none of the brands he is negotiating with have raised serious concerns.
  • McDonald’s would not confirm to QSR whether it is working with SUG or planning to roll out interactive uniforms. Subway spokesman Les Winograd says the company believes the concept of interactive uniforms has “merit,” but “they are not something we are actively looking at right now.” Chipotle spokesman Chris Arnold says the Denver-based chain isn’t exploring the option, either. It remains to be seen whether interactive uniforms make sense for quick-serve restaurants. The glaring concern is an obvious one: crewmembers strive to serve their menu items quickly, and having customers scanning employee uniforms may slow down service
  • “My overall opinion of QR codes is really favorable,” he says. “I’m completely convinced that they are very powerful in what they can do for a brand. It’s a big opportunity, but I wonder if uniforms are the place where we’ll see this pop in [quick service].”
  • laura kaczkowski on 09 Nov 12
     
    In the article "Would Your Crew Wear Mobile Apps?" it talks about a new way of advertising through uniforms. On the back of a crew members uniform there is a QR code and the customer just has to scan the code it shows them coupons and deals the restaurant is promoting. I feel that this way of advertising is easy and fun; people love using technology and what better way to incorporate it then by using your Smartphone! In the article they asked different fast food restaurants if they would use this product and although they thought it was a good idea they felt that it would be taking away from a fast paced environment. In the article it states that traditional media is not what it use to be, ""There are billions of dollars being spent on it, and [traditional ads] are driving consumers to the stores, but at that point consumers still don't know what they're going to buy." Overall, I feel that this product would bring in a lot of customers and it's a great way to advertise things on the menu, I'm all for this idea!
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Lost Tree Club Turns to ClubPay as Payroll, HR Partner | News | Hospitality Magazine (HT) - 2 views

hospitalitytechnology.edgl.com/...ay-as-Payroll,-HR-Partner53582
shared by rebecca Bonet on 01 Dec 12 - No Cached
  • It is designed to help the make the club's human resource and employee administrative work fast, efficient and, most importantly, accurate.
  • The Lost Tree Club of North Palm Beach, FL will begin using ClubPay's payroll and HR management solutions.  In addition to biometric time clocks, real time labor management and payroll processing, Lost Tree Club will benefit from ClubPay's new "HR and Benefit Essentials" online portal .  It is designed to help the make the club's human resource and employee administrative work fast, efficient and, most importantly, accurate
  • In addition to biometric time clocks, real time labor management and payroll processing, Lost Tree Club will benefit from ClubPay's new "HR and Benefit Essentials" online portal
  • ...3 more annotations...
  •  ClubPay will assume responsibility for processing payroll, printing checks, accurately managing deductions, ensuring compliance with payroll policies and filing payroll taxes
  • ClubPay will assume responsibility for processing payroll, printing checks, accurately managing deductions, ensuring compliance with payroll policies and filing payroll taxes
  • Lost Tree will have unlimited access to over 180 standard payroll and HR reports and the ability to easily create any custom reported needed for proactive decision making. 
  • Yookyung Kim on 01 Dec 12
     
    The Lost Tree Club of North Palm Beach, FL chose ClubPay for payroll and HR management solutions. ClubPay will help processing payroll, printing checks, accurately managing deduction, ensuring compliance with payroll policies and filling payroll taxes so that HR staff can focus on more centric activities. 
  • rebecca Bonet on 03 Dec 12
     
    This article talks about The Lost Tree Club that is located in North Palm Beach will be using ClubPay's payroll and HR management solution. Lost Tree Club will benefit from The ClubPay's new" HR and Benefit Essentials" online portal it designed to help the club's human resource and employee administrative work fast, efficient and, mostly importantly, accurate. It will help with processing payroll, printing check, accurately managing deductions, ensuring compliance with payroll policies and filling payroll taxes.
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Royal Caribbean Cruises Ltd. and O3b Networks Expand Business Partnership to Provide Gu... - 1 views

www.marketwatch.com/...ble-internet-access-2013-01-14 royal caribbean cruises networks partnership cruise ship internet hospitality technology
shared by anonymous on 21 Jan 13 - No Cached
  • Royal Caribbean was the first to enlist O3b's new maritime offering O3bMaritime aboard, Allure of the Seas' sister ship, Oasis of the Seas when they signed a contract last summer. Now guests and crew aboard Allure of the Seas will be able to enjoy lightning fast download speeds and performance that is anticipated to also be four times more responsive than existing and planned GEO satellite systems. O3bMaritime will be the only satellite system capable of enabling cruise line guests and crew broadband services on par with onshore telecommunication standards.
  • Royal Caribbean was the first to enlist O3b's new maritime offering O3bMaritime aboard, Allure of the Seas' sister ship, Oasis of the Seas when they signed a contract last summer. Now guests and crew aboard Allure of the Seas will be able to enjoy lightning fast download speeds and performance that is anticipated to also be four times more responsive than existing and planned GEO satellite systems. O3bMaritime will be the only satellite system capable of enabling cruise line guests and crew broadband services on par with onshore telecommunication standards.
  • O3b Networks has signed a second historic, multi-year deal with Royal Caribbean Cruises Ltd. to provide high-speed satellite-delivered broadband service
  • ...1 more annotation...
  • "The partnership between O3b Networks and Royal Caribbean Cruises Ltd. continues to expand, and the real winners are the guests and crew aboard the most innovative ships at sea. The alliance is based on a shared mission built on the belief that the Internet should always be within reach - on land and at sea."
  • anonymous on 21 Jan 13
     
    Royal Caribbean and O3b Networks have again signed a multi-year contract. O3b will once again be providing "high-speed satellite-delivered broadband service" to the Allure of the Seas. The system used is O3bMaritime and Royal Caribbean was one of the first cruise lines to use this system. This system will be on their two largest ships the Oasis and the Allure based in the Caribbean. It is also the only system that is on par with telecommunication standards on land. Soon O3b will deliver more bandwidth on these two ships than on all other cruise ships in the Caribbean. I personally feel internet access really lacks on many of the cruise lines right now and feel Royal Caribbean is taking a step in the right direction with O3b. My family and I like to cruise a lot and have received very spotty internet access around the globe. In today's world many people still have to check up on work while on vacation or keep in contact with family, it only makes sense for cruise lines to start working on faster internet comparable to on land. I read various cruise line message boards and this is a common complaint about slow internet access or virtually none. In the current economy where all the various lines are in competition against one another, this gives Royal Caribbean a leg up in the competition. Additionally, my understanding the only region where satellite internet is unavailable is off the coast of Japan due to government regulations. This system makes sense to have available one day in more regions.
  • marylauren1717 on 22 Jan 13
     
    I for one am very happy to hear this news. I too have experienced the snail-paced internet "access" on cruise ships. With the high cost per minute and slow speeds, cruisers can't help but feel that they wasted their money. This definitely gives Royal Caribbean an advantage over Carnival, NCL and other large cruise lines. By implementing O3b networks on their two largest and most popular ships, they will reach their target consumer and help spread the word.
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Hotels Make Advancements in Mobile Marketing. - Wednesday, 12th October 2011 at 4Hoteliers - 0 views

www.4hoteliers.com/4hots_fshw.php mobile mobile marketing hotels software
shared by hui wang on 18 Jan 13 - No Cached
  • 72 percent of business travelers are interested in the ability to view hotels on a map using their mobile devices, an increase of 26 percent from 2009.
  • Work with location-specific sites, like Facebook and Foursquare, to allow your guests to check-in and make comments.  "Participate in the free marketing programs that many of these sites offer such as adding links to your Website and other social media accounts, uploading pictures or offering check-in deals and specials."
  • But remember, mobile devices are constantly changing, evolving and upgrading, so it's essential you stay up to date, too
  • hui wang on 18 Jan 13
     
    This article is about the mobile network technology (including software and hardware) now playing a significant role in the hospitality industry. Hotels use more mobile technology for their marketing and reservation will come out obviously advantage among the competitors. For example, the Google Maps is growing very fast, and its software on the mobile has become the most popular travelling tool for the users in recent months. People use this software as they ask for dinner recommendations, view maps and turn-by-turn directions. What is more, travelers they can use other software in their mobile to watch proprietary videos highlighting hotel amenities and area attractions. As the mobile network technology is growing so fast today, the hotels should make some revolution for their marketing or booking and reservation system. First of all, the hotel should ensure they have a website for the mobile device which can be smooth and functioned well. Addition, for the marketing department, hotels can offer some discount for the travelers who use the mobile software for booking in advance. Because of the locating function in the mobile, hotels can collect those data in their data house which will be useful to customer data analyzing. What is more, the mobile technology is continuously changing, the hotels should follow the trend, and pay attention for the technology renew which will help to attract more customers.
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Stop, look and listen before investing in hotel tech - 1 views

www.hotelnewsnow.com/...before-investing-in-hotel-tech
shared by Cecilia Lucas on 23 Mar 12 - No Cached
Diane Cacho liked it
  • the hotel industry has been hooked on placing more and more technology into guestrooms believing the guest wants it, needs it. It’s become a way to stay competitive.
  • Hotel owners started to question the cost and ROI. As operators, you became increasingly concerned over recurring support expenses
  • Oh, and one must not lose sight of the fact that there is the obsolescence factor with many of the items being superseded by new models at an ever-quickening pace
  • ...15 more annotations...
  • Less is more
  • Why are you adding connectivity panels so the guest can tether their device to the TV, when most are very comfortable at either holding it in their hand (like a book) or prefer to connect it wirelessly?
  • To understand what the guest really wants and needs: STOP, LOOK and LISTEN!
  • What travellers want in hotel technology
  • Super-fast, reliable and suitably priced Internet access
  • A well-lit room with simple controls
  • Power sockets
  • Temperatures that can be easily controlled
  • A place to work
  • And as for the TV, include 24-hour news channels, sports channels and some entertaining TV channels.
  • Actually, you can summarize what guests want from a hotel room with three Cs: 1. Clean2. Comfortable 3. Connected
  • They just need the tech to work
  • What does this mean to YOU, the hotelier?In my opinion, going forward, guests will start to question why they should pay for this tech when they don’t need it, don’t want it and, most importantly, don’t use it.
  • A trendy piece of tech is no longer an enticement to make a guest change allegiance from one hotel to another. A B&O stereo or an iPod dock is not a deal breaker, but free Wi-Fi and a free mini-bar can be.
  • And besides, the lifespan of these toys is very short—12 to 18 months tops—before they become relegated to the old-version league. Can you really afford to swap out gizmos that fast?
  • Fei Qi on 23 Mar 12
     
    "Stop, look and listen before investing in hotel tech"
  • Fei Qi on 23 Mar 12
     
    This article first reviewed the technology revolution in hotels. From the telephone, TVs, to today's mini bars and electronic door locks. Why hotels install more and more technology into guestrooms? Because the hotels believe the guest wants it, needs it, and it's become a way to stay competitive. However, the high technology gives brings them competitive advantages and also provides convenience for the guests, at the same time, it also carries a high cost with it. How to select the best technology and how to make best use of the technology? The author suggested the hotels should Stop, Look and Listen before investing in hotel technology. First, the hotels should justify the reasons to set the expensive devices. How to make sure the devices is useful and worth that much money? The hoteliers need to see whether the guests really want and need the technology. Consider very carefully the kind of tech you are deploying. Is it because you feel threatened by what your competitors are doing? Remember they may be on the wrong track. It is important for hotels to understand what the guests really want and need and before investing the new technology, the hotels need to stop, look and listen.
  • Cecilia Lucas on 23 Mar 12
     
    When it comes to investing in technology in hotels, a better approach might be to simplify. In a day and age when most people carry around all their technology needs in their pockets (Cellphones, Tablets, Laptops, etc.) There may not be a need to invest so heavily in gizmos to attract customers and keep them happy. We may want to consider that all the guest wants is to be connected, so offering a super fast, reliable and suitably priced internet access is all the technology they really need. Investing in every new technology, with short lifespans, can end up making a real dent in your ROI.
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Sales and Event Management Web Application Boosts Sales and Productivity for Restaurant... - 1 views

www.sfgate.com/...Application-Boosts-3691424.php event web
shared by Kassandra Baumgardner on 23 Jul 12 - No Cached
  • Tripleseat, a cloud-based Sales and Event Management application for the Hospitality Industry, announced they have recently achieved the milestone of having over 400 restaurants, hotels and unique venues as customers.
  • delivered over $200M in leads
  • managed over $500M in events
  • ...12 more annotations...
  • private parties and events represents over 30% of a restaurant’s revenue but it requires a coordinated sales effort to be successful
  • result has been chaotic events, lost sales and not enough time to grow the business.
  • The event business is a $26 billion a year industry and it is being run on post it notes and ad hoc technology.
  • To fix the problem, I had to develop a easy-to-use, no hardware/software solution that was fast and intuitive."
  • he web application can easily integrate with existing websites and social media channels
  • stores all of the past client data
  • Tripleseat, a cloud-based Sales and Event Management application for the Hospitality Industry, announced they have recently achieved the milestone of having over 400 restaurants, hotels and unique venues as customers
  • Founded in 2008, Tripleseat has delivered over $200M in leads and managed over $500M in events in cities like New York, Boston, New Orleans, San Francisco, and Chicago. Jonathan Morse, a former Event Sales Manager, founded Tripleseat after he realized that restaurant Event Sales Manager were still using paper and pens to manage their banquet business.
  • Morse explained that private parties and events represents over 30% of a restaurant’s revenue but it requires a coordinated sales effort to be successful.
  • Tripleseat, a web based sales and event application that can deliver and capture leads while simplifying the booking and planning of events, ranging from conferences to banquets to private dining affairs.
  • Tripleseat has enhanced my ability to service customers fast and efficiently with all of the tools right at my fingertips. The integrated system stores all of the past client data and has helped me reduce paperwork and focus on sales."
  • Tripleseat is a Sales and Event Management web application that increases event sales and streamlines the planning process
  • Leann Taylor on 23 Jul 12
     
    Tripleseat offers a cloud-based system that keeps client information-even little details- and can be used to assist event planners. Private parties/events represent over 30% of a restaurants revenue and event managers lose time and money conducting their planning the way that they have before. Tripleseat streamlines the process and makes finding leads and simplifying the planning process. 
  • ...1 more comment...
  • Sherine Mattison on 10 Nov 12
     
    The event planning industry was seen by Morse as a billion dollar industry so he decided that the planning and booking process had to be streamlined. The result was a "web based sales and event application that can deliver and capture leads while simplifying the booking and planning of events." The application makes the business more efficient as it stores clients data, so that more emphasis can be placed on sales. "The web application can easily integrate with existing websites and social media channels," so that leads and proposal requests can be made easier.
  • rebecca Bonet on 10 Nov 12
     
    This article talks about a Tripleseat company a cloud base sales and event management application for the hospitality Industry, announced they have recently achieved the milestone of having over 400 restaurant hotel and unique venues as costume. Tripleseat has delivered over 200m in leads and managed over $500 million in event in cities around the country. THE EVENT BUSINESS IS a $26 billion a year industry and it is being run on past it notes. Tripleseat, a web base sale and event application that can deliver and capture leads while simplifying the book and planning of event
  • Kassandra Baumgardner on 22 Feb 13
     
    This article discusses a program called Tripleseat that was created in 2008 as a way to better organize sales and even planning within the hospitality industry. The program is a cloud-based software that provides a competitive edge that event managers need. The founders of the software said that the idea came when he realized that Event sales managers were still using paper and pens to organize their events. He said that event planners were losing sales by not having a simple organized system to track their events. The point of Tripleseat is to provide a fast yet simple to learn program that allows event sales managers to easily book and plan any sort of event no matter the size. It keeps track of little details as well as past client information, there is less paperwork, and managers are able to focus on sales. Since this is a web application it can easily be integrated with other websites as well as social media. It is a sophisticated event planning system, but is also offered at a manageable cost. This type of system sounds like a great system to use. I only wonder if it is able to interface with a property management system of a hotel? Especially one that isn't cloud-based.
7More

POS Systems for Hotels and Inns - 0 views

ezinearticles.com/?POS-Systems-for-Hotels-and-Inns&id=5626461 pos hotels
shared by TIANJIAN ZHANG on 24 Feb 12 - No Cached
  • A Point of Sale system is effective in hotels because it is a way in which hotel and inn owners would be able to record all transients while at the same time record all the services rendered per room.
    • TIANJIAN ZHANG
      TIANJIAN ZHANG on 06 Oct 12
       
      POS System is convenient and easy for management to control. Actually, POS System connects almost every corner of a hotel. In my opinion, POS is simply the location where the sale is conducted, money changes hands and a receipt is given, which can also occur on a smart phone, tablet, laptop, or mobile POS device when the right hardware and POS software is combined with the mobile device. And actually, nowadays, modern POS systems have stations created for the customer to check themselves out by scanning and bagging their own items, then paying with a debit or credit card. It is much faster.
  • Most POS systems can also be connected to the kitchen so that the chef would be able to deliver the products at a fast pace and there would be no confusion in delivering the food.
  • The key to Point of Sale Applications is the use of various operating systems for recording and registering the items rendered per room.
  • ...1 more annotation...
  • Today, most hotels have even applied a membership connection through internet so that hotel customers would be able to register to a room that they want simply by accessing the hotel's website.
  • Jiaqi Xu on 24 Feb 12
     
    Hospitality point of sales systems are computerized systems incorporating registers, computers and peripheral equipment, usually on a computer network. Like other point of sale systems, these systems keep track of sales, labor and payroll, and can generate records used in accounting and book keeping. They may be accessed remotely by restaurant corporate offices, troubleshooters and other authorized parties. Point of sales systems have revolutionized the restaurant industry, particularly in the fast food sector. In the most recent technologies, registers are computers, sometimes with touch screens. The registers connect to a server, often referred to as a "store controller" or a "central control unit." Printers and monitors are also found on the network. Additionally, remote servers can connect to store networks and monitor sales and other store data. Newer, more sophisticated, systems are getting away from the central database "file server" type system and going to what is called a "cluster database". This eliminates any crashing or system downtime that can be associated with the back office file server. This technology allows 100% of the information to not only be stored, but also pulled from the local terminal. Thus eliminating the need to rely on a separate server for the system to operate. The efficiency of such systems has decreased service times and increased efficiency of orders. Another innovation in technology for the restaurant industry is Wireless POS. Many restaurants with high volume use wireless handheld POS to collect orders which are sent to a server. The server sends required information to the kitchen in real time.
  • Linfan Cai on 06 Oct 12
     
    Nowadays, the Point of Sales system is very important not only in hotels but also in any kind of business. The popular reason is that the POS is convenient, fast and promptly. The POS could be changed neatly. It will make the cashier compute for the expenses and costs more efficiently. The data used by the POS has been applied connection through the Internet. The customers could register by their private computer quickly. The POS also connect many kinds of service aspects that include restaurant, housekeeping, receiption and so on. It will make the whole system operate more integrate.
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3 Reasons Why Now Is the Time to Upgrade Your POS | Hospitality Technology - 0 views

hospitalitytech.com/-why-now-time-upgrade-your-pos hospitality business technology POS software
shared by da7327 on 10 Oct 17 - No Cached
  • In particular, cloud-based POS systems can radically improve the way owners manage their restaurant: from scalability to security to ease of use (and not to mention significantly less burdensome subscription costs).
  • Hardware hiccups
  • Not only do cloud-based platforms offer more efficiency, but also more reliability to boot. Data will always be safe and encrypted, and hardware can be easily replaced in the event of damage or failure, leaving these hiccups in the past where they belong.
  • ...5 more annotations...
  • Unified experiences
  • Today’s restaurant management POS systems still offer third-party apps, but these resources are perfectly implemented into the core POS software, offering a seamless workflow that allows users to access restaurant inventory, sales and other key data at all times, while maintaining an experience that is user-friendly and on-brand.
  • Security, security, security
  • These credentials immediately tell the system which features to enable and which to protect, so no employee can accidentally alter key settings or information.
  • these security measures improve accountability,
  • da7327 on 10 Oct 17
     
    This article introduces three reasons to upgrade POS system. Most restaurant owners think traditional POS system is good enough to use because they already used to the system and it has not bothered their business seriously. Even though there are some malfunction problems on POS machine, they just chose to keep using them. However, below three reasons support why restaurant owners need to upgrade POS system. First, owners sometimes neglect small hardware malfunctions such as fuzzy monitors, printers, or connectivity issue. Yet, it will not be fixed automatically and it might cause the worst scenario which affects business negatively. Not only this reason but also the advantages of cloud-based POS system can give more efficiency and safety. By easily replacing the hardware in the event of damage or failure, information can be stored safely. Second, upgraded POS provides the unified system. Even though it still needs third-party apps, these resources are well unified into the core POS software and owners can operate system seamlessly based on user-friendly, and on-brand manual. Third, it is a security issue. Traditional POS system requires simply login/password combination, but advanced system can be protected with stronger security system such as fingerprint scanner or ID card logins. Therefore, important business information can be secured safely and it can prevent the possibility employee accidentally change key settings or information. To sum up, customers demand is changing fast and technology is developing fast to meet the new trend, so it is the time for restaurant owners to check their POS system and update it when it is needed.
19More

Why you should consider Self Order Kiosk for your Restaurant - 0 views

www.gojisystems.com/self-order-kiosk-restaurant
shared by kayshap96 on 06 Oct 18 - No Cached
  • Why you should consider Self Order Kiosks for your Restaurant
  •  Self Order Kiosks are typically considered to be touchscreen computers that allow customers to enter an order into the computer on their own.
  • The increase in minimum wage is reaching an inflection point at which the cost to invest in solutions like Self Order Kiosks might cost less overall than investing in POS and employees to operate them.
  • ...16 more annotations...
  • However, there has been steady growth in the demand for Self Order Kiosks in the Fast Casual, Restaurant and Fast Food industries.  These days businesses are much more aware of the benefits of technology.  There is a lot of proven data that the right technology can boost the growth and productivity of a business.  Restaurants that are able leverage the latest technology trends can often have the largest technological advantage in the market. 
  • The Restaurant and Fast Food industry has changed a lot in the last 10 years and the competition and ability to differentiate has become increasingly more difficult.  We’re seeing a lot of overcrowding in many spaces.  Much like Retail stores casual dining restaurants are experiencing similar store closings due to overcrowding.
  • As time changes so do the generations of adults.  This means as baby boomers get older the next generation of people will be the majority of customers.  These days it’s not hard to see that almost every brand is looking to cater to the next generation of consumers.  It’s also no secret that the millennial generation and every generation after is much more technology aware and savvy.
  • Lower Overhead Improve Customer Experience and Retention Improve Efficiency Improve Growth Increase Revenue
  • Self Order Kiosk orders are typically submitted more accurately because there is no translation required from customer to cashier. It’s been proven that customers are happier with order consistency when entering orders on their own.  Happy customers often translate into repeat customers.
  • elf Order Kiosks can consistently provide better upselling and suggestive selling.  The more advanced kiosk technologies can provide upsells and suggestions based on the user that is ordering.
  • Kiosks can free up valuable human resources to do what humans do better than any kiosk could: greeting customers, offering assistance, bringing their food to the table, offering suggestions, and asking about their experience.
  • Many millennial customers will often choose a Self Service Kiosk option and if the kiosk is designed well, they will have a good ordering experience because the order entry was fast and easy.  A good kiosk interface can allow the customer to expect an accurate order every time.
  • Self Order Kiosks sound great! So then why has adoption been so poor?
  • Fragmentation Most of the Self Order Kiosks that are available today are not made for your Point of Sale system.  So there isn’t always a kiosk solution available.
  • Limited Customization Most Self Order Kiosks can be customized but the customization is often limited.  The ability to change the workflow, menu layout, and user experience tend to be limited.  These kiosks often have a standardized layout.  Most Self Order Kiosks do not allow you to change the orientation of the screen from portrait to landscape or vice versa.
  • Cost Self Order Kiosks definitely come with initial and on-going costs.  As with all things you get what you pay for.  The lower cost kiosks provide limited flexibility and may do a poor job of representing your brand.  The cheaper kiosk hardware is often not commercial grade and not nearly as rugged/tamper resistant as higher end options.  Cheaper solutions may be cost less up front but it limits your capabilities and the type of self service you’re offering your customers.
  • The high end kiosks built with custom enclosures and hardware are much more expensive.  However they can deliver the true branded experience.  As with all custom built equipment, it always has a higher initial cost and often come with a higher installation and setup cost. High end kiosk software is often custom developed.
  • Management Kiosks like all technologies, require management.  Maintenance, repairs, upgrades, security, and upkeep can increase the overhead of owning and operating Self Order Kiosks. Another issue that can arise from Kiosks is vandalism and this issue can add costs to manageability.
  • Poor Customer Experience Customers may become impatient or frustrated if the kiosks are not working, are laggy, or the interface is too complex to order or pay.  When something goes wrong customers may have to ask for assistance which can take up additional time.
  • Employee Sabotage Employees can see Kiosks as a threat to their job security and can make the experience difficult to adopt.  Sometimes Servers may believe that they are getting smaller tips because the customers are using self service kiosks.
10More

McDonald's Announces a Major Investment in Restaurant Technology - Linga POS - 1 views

www.lingapos.com/tment-in-restaurant-technology technology hospitality AI POS software mobile business solution tech
shared by dyaniroberts on 30 Jan 20 - No Cached
  • McDonald’s noticed a juicy opportunity to upgrade their drive-thru technology, which drives 70% of their business, and swiftly bought the group that makes the AI software.
  • Golden Arched giant and its franchisees to increase average check, cash flow and quickness of service.
  • Self-service kiosks are also making their way into the spotlight and have been warmly welcomed by customers everywhere.  The most attractive aspect is that new cloud-based POS systems are able to be updated with a press of a button, and no restaurant downtime.
  • ...5 more annotations...
  • As casual-dining and fast-casual chains are quickly finding ways to add value and enhance customer experience, ordering your favorite restaurant meals is becoming easier. This is mainly due to the advent of online ordering apps, which have allowed more businesses a way to offer timely and affordable delivery options to their hungry customers.
  • The nations biggest quick-service chains have noticed the changes and are investing heavily to take advantage. “Technology is playing a bigger and bigger role in the restaurant industry,”
  • In the past, the ability of large fast-food chains to make these investments has given them a bigger sales edge over smaller quick-service companies.
  • A rise in upgraded POS options and features has encouraged many business owners to invest in technology in order to keep up with the competition.
  • The good news is that with restaurant technology developing so quickly many of these new features are going to be accessible
  • dyaniroberts on 30 Jan 20
     
    Unattended POS systems in fast food restaurants like McDonalds can significantly improve their efficiency and remove the pressure from their staff. Restaurants like these are often short staffed. They feel significant impact when they do not have enough staff to support the amount of business that comes through their doors. The cashier often will have to assist in making orders as well, causing a further delay in the line. Adding this and their new drive through initiative, McDonalds will be able to maximize profit, produce more orders in one day and keep their customers waiting minimal amounts of time.
  • ggara004 on 31 Jan 20
     
    This article focuses on the enhanced technology that fast food chains such as McDonald's are embracing to enhance their service and increase their productivity. An example of this is the self-service kiosks that many McDonald's have installed inside their restaurants. Consumers have adapted well to this technology because data shows that this has increased revenue over time, therefore proving how the unattended POS technology is helping companies be more cost efficient and increase sales.
9More

Tablets Are Making Waiters Obsolete - Business Insider - 0 views

www.businessinsider.com/making-waiters-obsolete-2014-6 hospitality technology business tablets emenu waiters chilli's
shared by lkastwood on 23 Sep 17 - No Cached
  • The casual dining spot has recently introduced tablets in dining rooms nationwide that customers can use to place orders, browse the menu, and entertain otherwise noisy children.
  • As tablets in restaurants go, Chili's has become a standard bearer. They just announced the introduction of 45,000 Ziosk tablets in 800 locations.
  • But Chili's is not alone in this push toward automation. Applebee's announced the installation of 100,000 tablets last December
  • ...5 more annotations...
  • Some major chains have already made the bet. Buffalo Wild Wings announced a big tablet push in March, promising to have them in all North American stores by the end of 2015.
  • E la Carte cofounder and CEO Rajat Suri argued that tablets are designed to work alongside human employees, not replace them.
  • These enhancements are geared toward increasing customer satisfaction and driving up revenue. Patrons are far more like to buy a restaurant gift card or buy dessert if they're pleased with their dinning experience at the end of the meal. 
  • Tablets are also making life better for waiters with the help of some behavioral science.
  • This tablet tsunami suggests waiters might not be getting the job done.
  • lkastwood on 23 Sep 17
     
    Sam Colt wrote an article for Business Insider titled Tablets Are Making Waiters Obsolete - An Chilli's Is Leading The Way. This article bothered me a bit, because knowing what I know about Hospitality we build our brand around customer service and customer satisfaction and how can we do that if we are eliminating the person to person interaction. In his article Colt mentioned Chili's "has recently introduced tablets in dining rooms nationwide that customers can use to place orders, browse the menu, and entertain otherwise noisy children". I understand the thought behind keeping your guests entertain while they wait for service; however, I believe it should be just that, entertainment not self-service. Dine in restaurants should not be treated like a fast food restaurant and guests should expect a reasonable wait time. Having that person to person interaction makes a dining experience more enjoyable. E la Carte co-founder and CEO Rajat Suri argued "if someone does not want to spend time with a server, they're going to ignore the server anyways." My thoughts are why would you dine in a restaurant if you do not want to be severed, why not go to a fast food restaurant. Chili's states the tablets are solely for increasing customer satisfaction and increase revenue and suggests the tablets are making the life of waiters better.
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