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Melissa Krajewski

FIU Announces the Naming of the Chaplin School of Hospitality and Tourism Management - 0 views

  • "Southern Wine & Spirits and the Chaplin family are passionate supporters of FIU and the superior hospitality management education we offer students from all over the world," said FIU President Mark B. Rosenberg. "This naming recognizes that commitment and augurs an even stronger partnership going forward."
  • The partnership with the Chaplin family has helped place FIU at the forefront of hospitality education, and their support has contributed to the school's growth and development as one of the nation's best hospitality and tourism management schools.
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    I thought this may be nice to share with everyone, even though we have known this for a while.
Kassandra Baumgardner

Sales and Event Management Web Application Boosts Sales and Productivity for Restaurant... - 1 views

  • Tripleseat, a cloud-based Sales and Event Management application for the Hospitality Industry, announced they have recently achieved the milestone of having over 400 restaurants, hotels and unique venues as customers.
  • delivered over $200M in leads
  • managed over $500M in events
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  • result has been chaotic events, lost sales and not enough time to grow the business.
  • private parties and events represents over 30% of a restaurant’s revenue but it requires a coordinated sales effort to be successful
  • The event business is a $26 billion a year industry and it is being run on post it notes and ad hoc technology.
  • To fix the problem, I had to develop a easy-to-use, no hardware/software solution that was fast and intuitive."
  • stores all of the past client data
  • he web application can easily integrate with existing websites and social media channels
  • Tripleseat, a cloud-based Sales and Event Management application for the Hospitality Industry, announced they have recently achieved the milestone of having over 400 restaurants, hotels and unique venues as customers
  • Founded in 2008, Tripleseat has delivered over $200M in leads and managed over $500M in events in cities like New York, Boston, New Orleans, San Francisco, and Chicago. Jonathan Morse, a former Event Sales Manager, founded Tripleseat after he realized that restaurant Event Sales Manager were still using paper and pens to manage their banquet business.
  • Morse explained that private parties and events represents over 30% of a restaurant’s revenue but it requires a coordinated sales effort to be successful.
  • Tripleseat, a web based sales and event application that can deliver and capture leads while simplifying the booking and planning of events, ranging from conferences to banquets to private dining affairs.
  • Tripleseat has enhanced my ability to service customers fast and efficiently with all of the tools right at my fingertips. The integrated system stores all of the past client data and has helped me reduce paperwork and focus on sales."
  • Tripleseat is a Sales and Event Management web application that increases event sales and streamlines the planning process
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    Tripleseat offers a cloud-based system that keeps client information-even little details- and can be used to assist event planners. Private parties/events represent over 30% of a restaurants revenue and event managers lose time and money conducting their planning the way that they have before. Tripleseat streamlines the process and makes finding leads and simplifying the planning process. 
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    The event planning industry was seen by Morse as a billion dollar industry so he decided that the planning and booking process had to be streamlined. The result was a "web based sales and event application that can deliver and capture leads while simplifying the booking and planning of events." The application makes the business more efficient as it stores clients data, so that more emphasis can be placed on sales. "The web application can easily integrate with existing websites and social media channels," so that leads and proposal requests can be made easier.
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    This article talks about a Tripleseat company a cloud base sales and event management application for the hospitality Industry, announced they have recently achieved the milestone of having over 400 restaurant hotel and unique venues as costume. Tripleseat has delivered over 200m in leads and managed over $500 million in event in cities around the country. THE EVENT BUSINESS IS a $26 billion a year industry and it is being run on past it notes. Tripleseat, a web base sale and event application that can deliver and capture leads while simplifying the book and planning of event
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    This article discusses a program called Tripleseat that was created in 2008 as a way to better organize sales and even planning within the hospitality industry. The program is a cloud-based software that provides a competitive edge that event managers need. The founders of the software said that the idea came when he realized that Event sales managers were still using paper and pens to organize their events. He said that event planners were losing sales by not having a simple organized system to track their events. The point of Tripleseat is to provide a fast yet simple to learn program that allows event sales managers to easily book and plan any sort of event no matter the size. It keeps track of little details as well as past client information, there is less paperwork, and managers are able to focus on sales. Since this is a web application it can easily be integrated with other websites as well as social media. It is a sophisticated event planning system, but is also offered at a manageable cost. This type of system sounds like a great system to use. I only wonder if it is able to interface with a property management system of a hotel? Especially one that isn't cloud-based.
Christina Eveillard

Facts about Wireless Cell Phone, Electronics Recycling for Charity Benefits - - 1 views

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    All about  Mobile Wireless Cell Phone Recycling This articles states how  people know everything about using their cell phone, such as taking picture, recording and dialing but when it  comes time to dispose of the cell phone they are clueless of what to do . Knowing how to dispose of one's cellphone is very important  for our health because improper disposal of one's cell phone  can lead to the intoxication of the ecosystems due to all the  toxins that our cell phones contains such as lead, mercury, arsenic, cadmium, beryllium,  antimony and nickel. Taking in consideration that most used cell phones can be refurbished, it is important that we use proper disposal process so the cell phones can  be fixed to be given at a better price in third world countries or even if they cannot be fixed, manufacturers can  use the materials that are still good  to make a new cell phone instead of working with raw material to make new cell phones. If  one doesn't know how to dispose of their cell phones properly  they can always give the  to a " Recycling for charity" because these programs  dispose properly of used cell phone and therefore reduce  the toxicity of our landfill.
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    It is true that most used cell phone can be refurbished for future use. We should aim to go green and make most cell phones restored to full function faster and economically.
Avril Emmanuel

Future of Hotel Call Accounting by Jessie Warner - 1 views

  • Call accounting has been around for decades to track, manage and bill or allocate phone calls. By the mid-1980s, call accounting was a necessary and very profitable tool for almost all hotels/motels. Some properties made thousands of dollars each month with call accounting
  • Call accounting products allow hotels/motels to bill guests for all phone calls that the property will have to pay for, recovering costs (plus fair mark-ups and/or surcharges for amortized equipment/service costs, profits, etc., too, if desired)
  • Managers can also detect phone misuse or abuse, optimize phone system performance, allocate telecom costs by department or extension, set special rates for VIP guests, and decrease billing errors
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  • is there a role – and a future - for hospitality call accounting? Do hotels/motels still need call accounting systems? The answer to these questions is a profound YES and YES!
  • Hospitality call accounting has a bright future
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    What hotel call accounting does is to track, manage, and bill or allocate phone calls made by guests or employees. It has played a critical role in the lodging industry for decades. By the mid-1980s, call accounting was a very profitable source for most of hotels/motels because it generated thousands of dollars each month. However, hotel call accounting has been less important due to the presence of cell phones, decrease in long distance rates. At this point, hoteliers may wonder if they really need call accounting systems. The author emphasizes that hotel call accounting is still important and beneficial for hotels/motels in many ways: billing hotel guests for all phone calls, detecting phone misuse or abuse, decreasing billing errors, etc. Mostly, revenues from call accounting alone can cover the costs for phone equipment and service, so hotels do not take any risk. The author also stresses that call accounting has a bright future. Even though the importance of call accounting has decreased, hotels still need a way to track and bill phone calls to guests and departments as PMS and phone systems get more advanced, as Internet and VoIP are used more and more.
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                      This article talks about the importance of call accounting in hotels. Call Accounting is a hotel's ability to track and analyze the phone calls made from its grounds.                   Call Accounting is a software that is still a necessity even though it no longer makes as much money as it used to. Warner says, "Now that cell phones are everywhere and long distance rates have significantly decreased, call accounting does not allow properties to bring in nearly as much revenue as before. For many hotels/motels, call accounting has been forced to take a back seat in their organization."       Call Accounting shouldn't be eliminated simply because the ROI is less. Tracking where a 911 call originated and providing quality customer service is more important than money. If you provide proper customer service, the money will come.          In another article on Ezine articles, Warner said, "Without a call accounting system, hotel managers do not have the information needed to quickly resolve guest concerns and may be confronted with headaches and disgruntled customers. However, by using a call accounting system, managers can have the added security and peace of mind that they have the information needed to help their guests and to understand, manage, improve, and control telephone activities."                  
Kristine Metka

Virtual world, real emotions: Relationships in Second Life - CNN - 0 views

  • To many of its inhabitants, Second Life is much more than just a 3-D online game. It has its own economy and millions of residents who own and create property, make friends and even get married, according to Secondlife.com.
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    As we discussed in class about second life, we were able to see a true story about a couple from second life. This article shows another couple that met from second life, they even married on second life before they met in person. People will make and create relationships online without meeting everyday. 
Heather Del Ponte

Net Neutrality 101 | Save the Internet - 0 views

  • When we log onto the Internet, we take lots of things for granted. We assume that we'll be able to access whatever Web site we want, whenever we want to go there. We assume that we can use any feature we like -- watching online video, listening to podcasts, searching, e-mailing and instant messaging -- anytime we choose. We assume that we can attach devices like wireless routers, game controllers or extra hard drives to make our online experience better. What makes all these assumptions possible is "Network Neutrality," the guiding principle that preserves the free and open Internet. Net Neutrality means that Internet service providers may not discriminate between different kinds of content and applications online. It guarantees a level playing field for all Web sites and Internet technologies. But all that could change. The biggest cable and telephone companies would like to charge money for smooth access to Web sites, speed to run applications, and permission to plug in devices. These network giants believe they should be able to charge Web site operators, application providers and device manufacturers for the right to use the network. Those who don't make a deal and pay up will experience discrimination: Their sites won't load as quickly, and their applications and devices won't work as well. Without legal protection, consumers could find that a network operator has blocked the Web site of a competitor, or slowed it down so much that it's unusable. The network owners say they want a "tiered" Internet. If you pay to get in the top tier, your site and your service will run fast. If you don't, you'll be in the slow lane. What's the Problem Here? Discrimination: The Internet was designed as an open medium. The fundamental idea since the Internet's inception has been that every Web site, every feature and every service should be treated without discrimination. That's how bloggers can compete with CNN or USA Today for readers. That's how up-and-coming musicians can build underground audiences before they get their first top-40 single. That's why when you use a search engine, you see a list of the sites that are the closest match to your request -- not those that paid the most to reach you. Discrimination endangers our basic Internet freedoms. Double-dipping: Traditionally, network owners have built a business model by charging consumers for Internet access. Now they want to charge you for access to the network, and then charge you again for the things you do while you're online. They may not charge you directly via pay-per-view Web sites. But they will charge all the service providers you use. These providers will then pass those costs along to you in the form of price hikes or new charges to view content. Stifling innovation: Net Neutrality ensures that innovators can start small and dream big about being the next EBay or Google without facing insurmountable hurdles. Unless we preserve Net Neutrality, startups and entrepreneurs will be muscled out of the marketplace by big corporations that pay for a top spot on the Web. On a tiered Internet controlled by the phone and cable companies, only their own content and services -- or those offered by corporate partners that pony up enough "protection money" -- will enjoy life in the fast lane. The End of the Internet? Make no mistake: The free-flowing Internet as we know it could very well become history. What does that mean? It means we could be headed toward a pay-per-view Internet where Web sites have fees. It means we may have to pay a network tax to run voice-over-the-Internet phones, use an advanced search engine, or chat via Instant Messenger. The next generation of inventions will be shut out of the top-tier service level. Meanwhile, the network owners will rake in even greater profits.
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    The major problem with the Network being available to only limited users is that not everyone will have the funds to access the network. If they put a a large price take on using the network and being charged to used websites, many small companies, etc. will not even have a chance to grow since the eternet is used in so many aspects of a business.
Yunfan Wu

How Much PMS Do You Really Need? - 1 views

  • Several vendors are developing new systems, though none have yet approached the rich functionality of older products with years of enhancements built into them.  At the same time, many multiproperty brands are looking to replace their existing standard property management systems, but as their strategic emphasis has shifted from central reservations (CRS) to customer relationship management (CRM) they’ve been wondering whether the new PMS really needs to have as much functionality as the old one.
  • Some brands developed their own PMSs, such as Marriott’s FSPMS and FOSSE, Starwood’s Galaxy and Hilton’s OnQ; others standardized on third-party systems. However, in all cases they mandated only the PMS and left it up to the individual properties to decide what to use for their other operational areas.  As a result, several vendors who concentrated on chain-hotel business focused on producing pure PMSs, with functionality covering the traditional core of individual and group reservations, check-in/checkout, folio charges, housekeeping/rooms management and the all-important CRS interface. MSI, RoomKey, Galaxy, SkyTouch and Infor’s epitome and HMS are examples.
  • Other vendors looking more to the independent and resort market expanded their PMSs to include sales and catering, spa/golf/activity management, CRM and sometimes even POS, both retail and food and beverage. For this segment of the market these integrated PMS applications (from vendors such as Agilysys, IQware, NORTHWIND and PAR Springer-Miller Systems) became their most strategic system. A few companies (including Cenium, IDS, Indra and Prologic First) have taken it even further, extending out into full ERPs that cover every operational area including financial and supply chain operations. MICROS falls between the two camps, offering a well-integrated PMS/S&C/CRS suite but relying on third parties for guest activity management and financial systems.
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  • If you’re an owner/manager of a new-build property, there’s a great deal in favor of having as comprehensive a system as you can get, even up to the ERP level of one system managing the complete operation.  If you’re the owner or manager of a franchised brand property you have no say in which PMS to use anyway, though you’ll get the best results if all your other management systems are as well-integrated as they can be amongst themselves as well as interfacing with the PMS.
  • The real world being what it is, properties seldom fall into one segment or the other. Commercial city center hotels often need sales and catering systems, and many have added spas or other guest activities. Pure PMS vendors therefore developed good interfaces to link up with the third-party vendors’ systems typically used to manage these areas. Conversely, properties in the independent and resort world often already had existing point solutions in specific areas, and so vendors typically made their systems very modular and developed interfaces to link to the other vendors’ products until such time as they could, perhaps, replace them with their own modules. 
  • Given the varied demands of the different market segments, there will always need to be a mix of vendor approaches, but whatever else it’s attached to, a well-designed, intuitive and well-interfaced PMS module is still the core of operational success at every property.
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    It gives a discription of how nowadays'  hotels develop and use of their PMS. Some brands develop their own PMS such as Marriott and Starwood; some look more to the independent and resort market expanded their PMS. It seems that we don't need so much kinds of PMS and so many function. According to the analysis of the market and demand, it comes the conclusion that a well- designed, intuitive and well-interfaced PMS module is still the core of operational success at every property.
Jia Kim

TSA Begins Security Check Long Before Your Flight -- Security Today - 0 views

  • According to TSA, their goal is to streamline security procedures to all passengers who pose no risk, so before you even arrive at the airport, it is likely that TSA is searching through government and private databases trying to locate information about you.
  • allows the government more authority to use traveler data for domestic airport screenings.
  • it is unknown exactly what information TSA is using to make risk assessments
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  • identify low-risk travelers so that lighter screening can be done at airport security checkpoints
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    This article is about how TSA begins to security check. The goal of TSA is to simplify security procedures to all low risk passengers, so it is likely to that TSA searches through database which is provided by government and others even before the passengers arrive at the airport. In order to do thorough security check, there should be more authority of the government. Actually TSA did not undisclose the information that are using to identify the low risk passengers. However, it can be predicted such as follows; Tax identification numbers, car registrations, employment information,past travel itineraries, property records, physical characteristics, law enforcement information and intelligence information.
Jennifer Koren

Investment in Hotel Technology Pays Off with Increased Group Revenue - Charmed by Hospi... - 5 views

  • Hotels, conference centers and other meeting venues are increasing group business with new technology, and it isn’t just a hotel app. To invest in the property’s overall capital, hoteliers are creating cool technology tools that market venues, increase group business and enhance the guest experience. Technology is just another way hotels are winning group business and marketing a hotel or conference center. What are some of these new hot tools for leisure and business travelers?
  • Investment in Hotel Technology Pays Off with Increased Group Revenue Tuesday, July 10, 2012 by Sarah Vining Hotels, conference centers and other meeting venues are increasing group business with new technology, and it isn’t just a hotel app. To invest in the property’s overall capital, hoteliers are creating cool technology tools that market venues, increase group business and enhance the guest experience. Technology is just another way hotels are winning group business and marketing a hotel or conference center. What are some of these new hot tools for leisure and business travelers? Virtual concierge service on guest room TVs At Hyatt Hotels with in-room HD TVs by Roomlinx Inc., guests are able make service requests, check email/weather, use the Business Center, print documents, and receive customized messages from meeting planners. Service requests like housekeeping and in-room dining are instantly sent through the system, improving the venue’s departmental efficiency. All of these virtual functions are hoped to appeal to new markets and drive group business. More efficient billing In the article, “Insert IACC blog post title URL” we learn that in 2012, meeting and group planners are prioritizing finance as very important during in their planning process (which made the top 10 list for the first time). Hotels making large investments in revenue management systems are taking advantage of new features that automate and process data to improve efficiency and increase revenue for properties. Virtual business centers Socialization through technology and food and beverage outlets is increasing revenue for TRYP by Wyndham in the NYC Times Square South property. Google TVs and access to Google Chrome laptops near the Gastro Bar in the hotel’s lobby offers guests an opportunity to enjoy a dining experience with the comfort of complimentary technology use. On-staff IT team When planners were surveyed, reliability was listed as a top concern of IT services in the white paper “What Do Planners and Trainers Really Want in Their Meeting Service?” All IACC-certified conference centers are required to have an on-site IT team to ensure technology functions properly. Now, the need for a knowledgeable IT team that really understands technology and can cater to individuals and group business is spreading to other hotel markets.   These impressive technology tools improve the guest experience and lead to a quick return on investment, especially in F&B. As we move beyond the discussion of required hotel Wi-Fi services, there will be a focus on technology amenities that provide the same comforts of home or the office. To increase group business, hoteliers are comfortable with this investment knowing there’s a return on investment with generated buzz/venue marketing and satisfied guests. Want to learn about other ways hotels are using technology to build relationships? Check out Enhancing Your Social Networking Site with a Social Concierge! to maximize social media and connect with guests, attendees and planners!
  • More efficient billing
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  • Service requests like housekeeping and in-room dining are instantly sent through the system,
  • ensure technology functions properly.
  • Virtual concierge service on guest room TVs
  • On-staff IT team
  • Virtual business centers
  • To invest in the property’s overall capital, hoteliers are creating cool technology tools that market venues, increase group business and enhance the guest experience.
  • Virtual concierge service on guest room TVs
  • These impressive technology tools improve the guest experience and lead to a quick return on investment, especially in F&B.
  • On-staff IT team
  • Hotels, conference centers and other meeting venues are increasing group business with new technology, and it isn’t just a hotel app. To invest in the property’s overall capital, hoteliers are creating cool technology tools that market venues, increase group business and enhance the guest experience. Technology is just another way hotels are winning group business and marketing a hotel or conference center.
  • Virtual concierge service on guest room TVs
  • More efficient billing
  • As we move beyond the discussion of required hotel Wi-Fi services, there will be a focus on technology amenities that provide the same comforts of home or the office. To increase group business, hoteliers are comfortable with this investment knowing there’s a return on investment with generated buzz/venue marketing and satisfied guests.
  • On-staff IT team
  • Virtual business centers
  • To increase group business, hoteliers are comfortable with this investment knowing there’s a return on investment with generated buzz/venue marketing and satisfied guests.
  • Technology is just another way hotels are winning group business and marketing a hotel or conference center.
  • These impressive technology tools improve the guest experience and lead to a quick return on investment, especially in F&B. As we move beyond the discussion of required hotel Wi-Fi services, there will be a focus on technology amenities that provide the same comforts of home or the office. To increase group business, hoteliers are comfortable with this investment knowing there’s a return on investment with generated buzz/venue marketing and satisfied guests.
  • Hotels making large investments in revenue management systems are taking advantage of new features that automate and process data to improve efficiency and increase revenue for properties.
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    Hotels developing High IT technology have taken a great deal of advantages from it which makes prosperous business and better customer service with high efficiency and goal-achieving process. In this article, it proclaims some prevailing high-techs used in hotels. Such as the In-room HD TV in Hyatt properties. It provide almost all the online computerized services accommodating customers with document-printing service, in-room dining service, restaurant reservation service, and even the email-checking, weather checking service. The on-staff IT team would oversee the IT application over the whole property, including upgrading, maintaining, and functioning. the impressive technology tools would be inevitable trend developing hotel industry.
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    "Investment in Hotel Technology Pays Off with Increased Group Revenue Tuesday, July 10, 2012 by Sarah Vining Hotels, conference centers and other meeting venues are increasing group business with new technology, and it isn't just a hotel app. To invest in the property's overall capital, hoteliers are creating cool technology tools that market venues, increase group business and enhance the guest experience. Technology is just another way hotels are winning group business and marketing a hotel or conference center. What are some of these new hot tools for leisure and business travelers? Virtual concierge service on guest room TVs At Hyatt Hotels with in-room HD TVs by Roomlinx Inc., guests are able make service requests, check email/weather, use the Business Center, print documents, and receive customized messages from meeting planners. Service requests like housekeeping and in-room dining are instantly sent through the system, improving the venue's departmental efficiency. All of these virtual functions are hoped to appeal to new markets and drive group business. More efficient billing In the article, "Insert IACC blog post title URL" we learn that in 2012, meeting and group planners are prioritizing finance as very important during in their planning process (which made the top 10 list for the first time). Hotels making large investments in revenue management systems are taking advantage of new features that automate and process data to improve efficiency and increase revenue for properties. Virtual business centers Socialization through technology and food and beverage outlets is increasing revenue for TRYP by Wyndham in the NYC Times Square South property. Google TVs and access to Google Chrome laptops near the Gastro Bar in the hotel's lobby offers guests an opportunity to enjoy a dining experience with the comfort of complimentary technology use. On-staff IT team When planners were surveyed, reliability was listed as a top concern of IT serv
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    ARTICLE SUMMARY Hospitality industry is not only using technology to improve customers' experience but also to improve the bottom line as well as increase group use of the property. Hotels operators and owners are increasingly using conference centers and other meeting venues to attract business groups, seminars and conferences with new technology, and it isn't just a hotel app. Many of the branded hotels such as Hyatt Hotels with in-room HD TVs by Roomlinx Inc. are using the technology to allow guests to make service requests, check email/weather, use the Business Center, print documents, and receive customized messages from meeting planners. Hotels are investing in technology to provide these services and to compete effectively.
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    Due to the market segment of the Groups, hospitality industry has focused on the IT investment on Groups. And there are some technologies for leisure and business travelers like virtual concierge service on guest room TVs, more efficient billing, virtual business centers, and on-staff IT team.  All these implements can benefit hotels and customers with a convenient, reliable, and profitable outcome. Besides that, it is super cool. 
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    Nowadays, technology becomes one of the most important issue in hospitality industry. More and more hotels are going to pay more attention to their technologies such as APP application. Besides those technologies benefiting leisure travelers, investment in hotel technology also pays off with increased group revenue. Conference and convention become important parts in hotels, which means lots of meetings or events are choose to be held in hotels and lots of hotels decided to target their markets as convention directly. As in this article, it is talking about creating cool technology to increase the revenue based on group business. It stated Hyatt Hotel as an example to put virtual concierge service on guest room TVs, which is object to attract new markets as well as group business. What's more, an on - site IT team are going to be required in order to ensure hotels' technology functions properly. Having this kind of IT team, any questions can be responded fast. Therefore, investment fo those kinds of technology not only can bring more new markets or customers but also lead to quick return on hotels' investments, especially in F&B. 
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    I don't understand where this document will print if you don't have a printer with you? Will it print at the front desk somwhere? What if it's confidential information and how secure is this system? If you put more technology and have it be so accesible even when your having a meal you would have to hope that dinners continue to order otherwise you'll never be able to turn the table. Also, some dinners must not be as savy as others and won't like this idea of being able to do everything from the TV in your Hotel room. I know I wont even use the feature at the end of the day I dont feel like playing with tech. Others may want to escape tech because they have been around all through the work day, it may feel like you never stop working.
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    This article talks about the benefit of investing hotel technology. As it mentioned, technology is another way of gaining group business and marketing the hotel and meeting center. Here are four of these new popular tools for travelers. They are Virtual conceirge service on guest room TVs; More efficient billing; Virtual business centers; and On-staff IT team. For the Virtual conceirge service on TV, guests can do many things and request services through this system immediately. It can improve not only the departmental efficiency, but customer satisfaction as well. By using the virtual business center, cutomers can enjoy a dining experience. These impressive technology tools improve the guest experience and lead to a quick return on investment, especially in F&B. To increase group business, hoteliers are comfortable with this investment and they know that there's a return on investment with generated buzz/venue marketing and satisfied guests
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    This is an interesting and useful article that reminds me of the importance of new technology investment in hotels' conference centers and other meeting venues. Technology has become an efficient method in winning group business and marketing a hotel. There are several new hot tools for leisure and business travelers. For instance the virtual concierge service on guest room TVs, efficient billing, and virtual business centers. If a guest is able to make service requests, check email, use the Business Center, print documents and receive customized messages from meeting planners through an in-room HD TV by Roomlinx, the whole departmental efficiency can be improved and the guests' satisfaction can be enhanced to a higher level. This is useful to attract business travelers who care about these areas of service and it also leads to a quick return on investment too. When the discussion of hotel Wi-Fi services has been outdated, the topic of investment in technology amenities that provide the same comforts of home or the office is becoming another focus in hotel industry.
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    This article introduces some new technology applied in the hotel. Nowadays, the hotel will adopt some new technology to attract more and more guest. Like the article said, "technology is just another way hotels are winning group business and marketing a hotel or conference center". The article introduce the Hyatt Hotels adopt the virtual concierge service on guest room TVs that offer a good service for guest and try to appeal to new markets and drive group business. The article also involves the revenue management system that the hotels are investment can help the hotel deal with data effective and increase revenue for properties. The new technology that the hotel applied will not only improve the guest experience but also can increase the revenue of the hotel.
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    Further analyses of our data suggest that as industries become more competitive, the effect of IT on profitability increases. IT investments also had a greater effect on profitability in the service sector than in the manufacturing sector. A possible explanation for this finding is that services allow greater IT-enabled customization and professionalization. One key takeaway from our research: All other things being equal, executives should accord higher priority to IT projects that have the potential for revenue growth over those that focus mainly on cost savings.
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    Hotels, conference centers and other meeting venues are increasing group business with new technology. To invest in the property's overall capital, hoteliers are creating cool technology tools that market venues, increase group business and enhance the guest experience. There are some of these new hot tools for leisure and business travelers. 1. Virtual concierge service on guest room TVs 2. More efficient billing: Hotels making large investments in revenue management systems are taking advantage of new features that automate and process data to improve efficiency and increase revenue for properties. 3. Virtual business centers: Socialization through technology and food and beverage outlets is increasing revenue for hotel.
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    This article examines the new technology that hotels are investing in. In room concierge, billing ease, on- staff IT team, and virtual business center all make the hotel guests experience more comfortable and easy. Whether traveling for business or pleasure, the new technology is worth investing in for these hotels.
Alexander Suarez

Internet Security: Whom Should You Trust? - Forbes - 0 views

  • Comment Now Follow Com
  • Internet security is all about trust at a distance
  • Even with secure connections, encryption, and the various other authentication schemes there is always a way to spoof identity, provide forged documents or credentials, hold computers and servers hostage to “ransomware” or allow cyber-criminals to be whoever they want to be.
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  • he Online Trust Alliance and its Mission
  • Privacy: Especially in the European Union, there is a greater focus on the control, collection, use and sharing of consumer data. The Online Trust Alliance is working to protect consumers in this regard;
  • The organization is deeply involved in seven areas that are highly relevant to business and how companies can safely interact with customers, clients and anyone that uses the Internet, while protecting internal confidential information.
  • Anti-Malvertising: to help protect consumers and sites from malicious advertising;
  • No organization is immune to the loss or compromise of confidential and sensitive data. Consumer information, employee records, proprietary and trade secret information, and intellectual property are all available for the taking if infrastructures are not properly protected and contingency plans developed should a breach occur.
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    This article divulges into the world of internet security. It explains how with even the most secure connections there is always a possibility to spoof an identity, provide forged documents and/or allow cyber-criminals to be someone they're not.  The Online Trust Alliance or OLA, is an organization deeply involved in several areas that are highly business-relevant and in how companies should safety interact with customers, clients, and/or anyone who uses the internet while at the same time protecting their personal information.  In conclusion,  no organization is immune to a loss of personal information. Consumer information, employee records, etc are all available for the taking if not properly protected and/or a contingency plans developed in the event of. However, with the help and knowledge of the OLA,  preventing such instances from occurring can be drastically reduced .
Marcos Oliveira

America's Most Hi-Tech Hotels - Articles - Executive Travel - 1 views

  • the hottest high-tech hotels feature an intricate network of intelligent systems working to make every aspect of your stay more comfortable, more convenient and more secure—both for you and for the hotel staff
  • Instead of swiping your card through the lock and waiting for the green light, you can simply approach the door with card in hand and walk in, thanks to smart technologies that unlock the door for you as you approach
  • radio-frequency ID (RFID) cards replace the conventional swipe card, allowing various systems throughout the hotel to detect your presence automatically and respond appropriately
  • ...9 more annotations...
  • Hyatt is also experimenting with a version of this approach, building RFID into customer loyalty cards to let regular guests bypass the front desk and head straight for the comfort of their rooms.
  • The technology also allows the hotel to maintain better security by knowing more clearly who’s coming and going throughout the hotel, since each RFID card can be detected by multiple sensors in the lobby, elevators and rooms.
  • Hilton and InterContinental are working with a company called OpenWays to deploy a new key technology that plays a specially encoded sound from your phone. Give your cell phone number to the hotel at the time of booking, and you’ll receive a text message with a special phone number to call. When you arrive at the door of your suite, just call the number and hold the phone up to the door lock. As the garbled noise plays from your phone’s speaker, the lock will “hear” it and open on command.
  • Soon you’ll be able to use your own cell phone as your room key at a number of top hotels
  • OpenWays
  • audio key system
  • One of the most advanced high-tech security technologies, facial recognition, is starting to make its way from the government sector to the hospitality industry
  • 3VR Security
  • From the moment you step into the lobby to the time you check out, high- tech hotels of the future will be tracking your moves, identifying you to hotel staff and opening doors to luxurious amenities. This sophisticated tracking will help ensure your security and may even enhance the guest experience by personalizing your interactions with hotel staff in much the same way that Google and Facebook personalize your web browsing experience by showing you relevant content
  •  
    As hotels make every attempt to come up with new and innovative techniques to conduct business, technology companies are looking for ways to being the first on scene with new technological tools. Many hotels now have instead of swiping ones card through the lock and waiting for the green light to enter, the guest can simply approach the door with a card in their hands and walk right into their rooms. This is possible through radio frequency identification (RFID). RFID are also being used to track customer loyalty to ones brand. RFID Technology also allows the hotel to maintain better security by knowing more clearly who's coming in and going throughout the hotel, since each RFID card be detected by multiple sensors in the lobby, elevators and rooms. There is even the possibility to access ones room by simply utilizing their cell phones and having the phone unlock the door. This is done by simply dialing a phone number and when prompted placing the cell phone next to the door lock. An audio key will play and the door will be unlocked. The audio is unique to each and every reservation.
yoyohad

EVEN Hotels Introduce PDC's Smart Band(R) RFID Wristband System for Keyless Room Entry ... - 0 views

  •  
    One issue that I always get into when travelling is misplace my room key. Every time I leave my room I have to find my room card first, even just for getting the ice, or for finding a microwave in the middle of the night. And when we return to the room, I have to dig into my purse to find the keys to open the door, not to mention when there is something wrong with the key due to all kind of issue. This Smart Band is so convenient and useful, I can simply leave the room anytime and not have to worry about losing the room key or misplace it somewhere else. The only concern I have about it, is that there is fee for it. Although it seems to be reusable, it's not well adopted in the industry, but I'm sure the cost will eventually go away. 
takesharolle

E-commerce Brings Tourism with New Opportunities - 0 views

  • E-commerce, which takes the world by storm in recent years, is bringing new business opportunities to global travel and tourism industry.
  • people who expect global communication and access to instant information also have the same demands for tourism and travel data, and that they will soon want to obtain this information from their own living room and even their mobile phone.
  • "The beauty of inflight Internet access is that is serves a dual purpose. It serves as a form of inflight entertainment, and as a bridge between travelers and travel service providers
  •  
    This article is about how e-commerce is being new opportunities to global and tourism travel. America are the biggest group online buyers. With internet being the prime source of shopping, in no way will it tourism portion will be left behind. It has been reported that 1.5 billions passengers has travel with computers and this is an extreme market to capitalize on. Adding inflight internet will replace the tradition means of entertainment like, magazines and newspaper in which will create a bridge between travels and travel service providers. With this new technology passengers will be allowed to make purchases and have it waiting at the gate at arrivals or even at the hotel. The passenger can also visit a site before they reach their destination and explore activities and places to go. Going electronic is not cheap, but it is a necessary investment. And as technology advances so will it in the tourism industry.
rnobl005

The damage from Atlanta's huge cyberattack is even worse than the city first thought | ... - 0 views

  • The damage from Atlanta’s huge cyberattack is even worse than the city first thought | TechCrunch
    • rnobl005
       
      After reading the discussion prompt for this week, the recent cyberattack on Atlanta immediately came to mind. This scenario is a prime example as to why cities need to invest in cybersecurity. The city paid the ransom demand of $50,000, but the damage of the attack itself was much more costly - they estimate having to spend $9.5 million to rebuild many programs that are not salvageable. It's hard to say if this was preventable had Atlanta invested in some form of cybersecurity but I think this is a new trend that major cities should be aware of and start taking preventative measures on.
  • The damage from Atlanta’s huge cyberattack is even worse than the city first thought | TechCrunch
  • More than two months after a cyberattack hobbled many of its critical municipal systems, the city of Atlanta is still sorting through the wreckage of what is likely the worst cyberattack targeting a U.S. city to date.
  • ...7 more annotations...
  • On March 22, Atlanta’s connected systems city-wide were hit with a ransomware message locking their respective files and demanding an approximately $50,000 payment in bitcoin
  • Atlanta residents were unable to do simple city system-dependent tasks like paying parking tickets or utility bills. City employees didn’t get the all-clear to turn on their computers until five days later and many city systems still have not recovered.
    • rnobl005
       
      The cybersecurity article focused on global issues and potential military conflict, but this article proves that cybersecurity can impact the more mundane aspects of our life.
  • at least one third of the 424 software programs that the city runs remain offline or partially inoperable. Almost 30 percent of those programs are deemed “mission critical” by the city meaning that they control crucial city services like the court system and law enforcement.
    • rnobl005
       
      Again, on a global scale the Atlanta court system doesn't sound super threatening. But for the city it's obviously a huge blow and will take years to bring everything up to speed.
  • While reporting the updated numbers, Rackley estimated that $9.5 million would need to be added to the department’s $35 million budget to address the remaining damage
  • That amount is on top of the more than two million dollars in emergency procurements sought by Atlanta Information Management following the attack.
  • Earlier this week, Atlanta’s Police Chief disclosed that the cyberattack destroyed “years” worth of police dash cam video footage.
    • rnobl005
       
      Another terrible loss due to the cyberattack.
  • Atlanta has been regarded as a frontrunner for Amazon’s second headquarters in some analyses, though it’s not immediately clear how the cyberattack will affect the city’s odds.
anonymous

Cybersecurity Tactics for a Hotel Industry that's Under Siege - 0 views

  • Credit card fraud and identity theft should remain high on the hotel and lodging industry’s radar. Just ask Starwood Hotels & Resorts Worldwide (including their Westin, Sheraton and W Hotel brands), Hilton, Hyatt and the Trump Hotel Collection, all of which were victims of highly publicized, major breaches in the hospitality industry last year. 
  • Hotels need a ‘toolbelt’ of various security technologies that can be used to prevent malicious attacks. A managed firewall is essential, blocking dangerous traffic from coming onto the network and preventing sensitive data from being exfiltrated, or sent, to the hackers.
  • In the breaches mentioned above, point-of-sale (POS) systems were attacked and malware launched to acquire cardholder names, credit card numbers and expiration dates.
  • ...7 more annotations...
  • It can be difficult and expensive to hire and retain an IT security team
  • One way to implement these advanced toolsets includes outsourcing to a managed security firm specializing in this type of service
  • POS systems are a weak security point for many networks because they are constantly in use — and aren’t always patched, updated or protected from vulnerabilities as frequently as required.
  • personal details for hotel guests are frequently stored in a variety of locations, including billing, facilities, restaurants, etc.
  • otels are made even more vulnerable thanks to POS system provider breaches
  •   Phishing remains a particularly popular tactic used by hackers everywhere, including those that are targeting the hotel industry to trick both prospective guests, who give up credit card and personal details, and insiders, who then give up valuable login credentials.
  • File Integrity Monitoring (FIM), Unified Threat Management (UTM), and Security Information and Event Management (SIEM) should also be considered
  •  
    This article talks about how there is a serious concern in the hotel industry when it comes to credit card and identity theft. They talk about how all the major brands in the hotel industry were all victims of highly publicized, major breaches in the last year alone. Also, including airline and banks, hotels maintain a wealthy amount of database of personal and financial data. For example, with new technology systems being created, POS systems are a weak security point for many networks because they are constantly in use and are not always updated or even protected from vulnerabilities. The article talks about personal details for hotel guests are frequently stored in a variety of locations including restaurants, facilities, and government buildings, so hackers have a greater possibility to access your personal information. The bigger hotels are in more danger because of the volume of guests that come in and out of the location. Smaller hotels should be concerned not just about their security but also by ransomware, an increasingly favorable tactic to extort hoteliers by hackers who encrypt the hotels data making it inaccessible until ransom is paid for. I believe hotels need a toolbelt of various securtiy technologies that can be used to prevent future malicious attacks. I think by managing and implementing a firewall is essential which helps get rid of dangerous traffic from coming onto the network and preventing sensitive data from being hacked.
  • ...1 more comment...
  •  
    This article talks about the weakness and vulnerability of POS systems involving safety. It mentions the security breach that few companies, such as Starwood Hotels & Resorts Worldwide (including their Westin, Sheraton and W Hotel brands), Hilton, Hyatt and the Trump Hotel, faced last year (2016) involving credit card fraud and identity theft through their POS systems. It mentions how point-of-sale (POS) systems are not complete safe and how vulnerable they are because they are constantly in use and aren't always patched, updated, or protected from vulnerabilities as frequently as required. It suggests that enterprises should outsource their cyber security management to minimize costs, considering that is extremely expensive to hire and retain IT security team.
  •  
    MOD 10: This article discusses the main tactics of cyber hackers that target hotels. Point of sale (POS) systems are easy targets for hackers due to their constant use during operation hours and because of that their security measures aren't always up to date. Hotels have large data banks since they're storing consumer profile information such as home addresses, phone numbers and credit card numbers. There's a large risk when it comes to security breaches within franchises because they have access to their parent company's regional, national and global systems. If their systems are hacked and breached, then that puts the whole system of the brand at risk. Security breaches within a system can also damage a brands reputation with the public. According to the article, "Recent major breaches at Fortune 500 companies and household names across the retail, restaurant and hotel sectors demonstrate that anti-virus, anti-malware and firewalls alone are not enough to secure businesses from the ever-evolving threat landscape." Smaller properties are even at a greater risk because not only do they have to monitor their compliance with PCI but also monitoring their security systems for their database and PMS system. Some of the recommended software's that should be used by hotels looking to be proactive with their company's cyber security is File Integrity Monitoring(FIM), Unified Threat Management(UTM), and Security Information and Event Management(SIEM).
  •  
    This article explores the different tactics hotels should use after a cyber attack. The article mentions several different type of attacks such as Phishing when hackers trick customers into giving up their login credentials. Ransomware, when hackers encrypt data making it unusable and inaccessible for the hotel. Not one solution but rather companies should be equipped with a series of technologies from firewalls to file monitoring programs. Some of these technologies, like SIEM requires an intelligent IT team to have the capabilities of analyzing and monitoring the reports produced. This may be more difficult for smaller businesses to implement and maintain.
kdomi006

The Ins and Outs for Travel Agents in Planning Billionaires' Honeymoons – Skift - 1 views

  •  
    Summer is wedding season. Celebrities aren't the only one spending a ton of money willing to spend on their honeymoons. Billionaires have honeymoons almost as extravagant as their wedding itself. With all that money, but tends to be complicated. Ovation Vacations have become experts at planning honeymoons for billionaires. This company is known for planning leisure travel consulting for 'ultra-high net worth' people. This team consists of 30 employees which plan nearly 200 honeymoons per year, averaging about $50,000 each trip. This results in $1 million in revenue per month. The CEO is considered to be the Olivia Pope of the travel industry. An interesting request of travelers who book with Ovation is that they like specific cuts of meat during traveling. It's very common to have meat sent from the U.S. to where ever they are vacationing. This is very interesting to me because you would expect one of the main attractions of traveling is to try new cuisines. Seems a little over the top. It gets a little more extreme -- one guest even requested an al dente pasta cooked for a certain amount of minutes. A celebrity requested dragon fruit for their "pink smoothie". This gets tricky when other countries have rules when it comes to importation. JLo wanted Ovation to pick our green M&Ms for her. In addition, another guest wanted a crate of Fiji water bottles delivered nightly. It gets even better, one guest paid $40,000 for her 5-night stay in order to have her sink filled 7 inches in order to not bend over to wash their face. Another husband spent $80,000 to have a yacht carpeted so his wife can wear her stilettos instead of being barefoot. Sometimes inevitable things happen such as natural disasters. Not a problem for Ovation. They spend $50,000 for one couple to still enjoy the beach, which had been destroyed due to weather. What they did was hire a truck to move sand from one part of the island to the other for them to enjoy a private beach. Something simple, yet
jmore044

Why Are Hoteliers Taking Their Properties to the Cloud? - 0 views

  • 96% are investing in cloud-based property management systems.
  • Utilises the Internet to store information and enhance functionality Low investment costs Simplifies and streamlines day-to-day activities Expandable to include additional tools and features Accessible from any computer or mobile device Supports a seamless guest experience Saves hoteliers time and money Helps hoteliers put their focus back on the guest
  • The research from Software Advice also found that 62% of hoteliers purchasing cloud-based management systems are doing so because of problems with their current software. The reasons they cited: It's outdated. It can't be integrated with other technology, meaning it's not able to support a seamless guest experience. Ironically, it's even missing features essential to efficient property management. Cloud-based systems, by contrast, are modernised, expandable, and easy to integrate with online marketing platforms. There are systems tailored to address hoteliers' needs, starting with the most basic front-desk applications and extending to advanced add-on options. Some cloud-based systems enable hoteliers to control their distribution channels with a channel manager. Some even facilitate direct bookings with a customizable, brandable booking engine.
  • ...2 more annotations...
  • A core benefit of and key selling point for a cloud-based property management system is that it simplifies day-to-day activities (think one-click check-in and check-out) and streamlines processes. So not only is this technology simple to use, it also renders the daily tasks of managing a hotel, as numerous as they are onerous, simpler to execute.
  • By taking their properties to the cloud, hoteliers are able to save themselves time and money and put their focus back on their guests, on reaching them with marketing activities and improving their overall experience. Hoteliers also give themselves the freedom to leave the desk, to travel, to attend conferences, to be anywhere other than their place of work. It's an especially appealing aspect, because hoteliers are people too.
  •  
    This article overviews the reasons why more properties and brands are investing in cloud-based property management systems. In addition to their cost efficiency, enhancement in functionality, and the ability to store information on the "cloud" thus making it accessible from multiple locations, it seems what is driving most hoteliers to purchase these platforms (62%) are the problems they are currently facing with their current software. These outdated systems cannot be interfaced or integrated with more modern, current technology that these properties are adopting. This then, translates to a less seamless work experience. Cloud-based systems on the other hand, are not only modern and easier to use, they are also "buildable" and some even enable hoteliers to control their distribution channels with off-site managers who can still tap into the platform.
kpony001

Hilton launches meetings-focused Signia brand | Hotel Management - 0 views

  • At a launch event in New York City, Hilton President/CEO Christopher Nassetta noted
  • “There is a gap, we believe, in the upper end of the meetings and events space.
  • [They wanted] the type of technologies that will help them run their meetings much more efficiently and make it better [and] more customizable for their meeting attendees.”
  • ...9 more annotations...
  • While luxury hotels may be popular for some events, all of the details and fixtures that separate an upper-upscale hotel from a five-star property can push the price point out of reach. 
  • With that input in mind, HIlton decided  a new brand was necessary to capture the shifting market.
  • They wanted more flexibility, much more daylight, modern architecture, an impressive space.”
  • The Hilton team talked with owners and developers of meeting-focused hotels for several years to get a handle on the brand.
  • an upgraded culinary experience—“not only in the banquet and catering spaces, but in the restaurants and the grab-and-goes and the destination bars,”
  • Over the years, the team talked to existing customers, members of its Honors loyalty program and even travelers who aren't part of the program, asking what it would take to get them into the ecosystem.
  • The more customers we talked to, the more they say that they think a premium meetings and events product would really be something that would resonate for them.”
  • Looking ahead, the team sees international potential for Signia Hilton, particularly in Asian countries that are looking to host large-scale events in upscale spaces
  • Most Signia Hilton properties, he added, will probably be new-build, and the team will work with both existing partners and new developers alike as each opportunity comes along.
  •  
    At a recent even at NYC, the CEO of Hilton, Christopher Nassetta, announced that the Hilton team is developing meeting focused hotels as a means to get the upper hand on event management. These hotels are being built with events such as conventions and business meetings in mind while constructing a five-star property. Thus, a new brand, Signia, was created as a means to improve upon flexibility in its architecture, as well as more daylight, modern design, and more spacious volume, as well as an upgraded culinary experience, and technologies that help run meetings more efficiently, likely updates in their event management system. This premium quality is something that has been constantly asked by them from customers. In the future they are planning to stretch out internationally.
krehman

E-Waste: A Burden on Human Health and our Ecosystem Alike | Biodiversity | RESET.org - 0 views

  • however electronics may also have more subtle and long-term repercussions for our greater ecosystem.
  • It is estimated that more than two thirds of heavy metals in landfills come from electronic waste.
  • The lack of monitoring and regulation by the government can mean that little-to-no safety precautions (such as wearing protective gear and air filtering) are taken to protect workers while they carry out their job.
  • ...9 more annotations...
  • age of 40
    • krehman
       
      Seems to be such a young age to stop working by but the effects of such toxins can affect someone in this line of work this fast.
  • recyclers and dismantlers have recorded dangerously high levels of lead, mercury and chromium in their bodies.
  • All kinds of animals and organisms may be exposed to mercury, such as an earthworm or a little fish in a river. Larger animals which ingest these organisms, or graze on the plants which grow from contaminated soil are then contaminated as well – and up the food chain it goes.
    • krehman
       
      Even though not everyone is effected by these hazards first hand, through this process everyone will get some kind of toxins in their system.
  • 95 percent of e-waste in India is recycled via the non-formal sector which often entails child labour.
    • krehman
       
      Is the age of 40 limits based on children workers into adulthood or simply just adults working from maybe their early 20's?
  • toxic chemicals that electronic waste contains do not organically break down and can, over time, seep into the environment around landfills, contaminating local groundwater or get absorbed into the atmosphere, thus seriously endangering the health of nearby communities and animal populations.
  • Research has shown that it is especially dangerous because of the process of bioaccumulation, referring to the uptake of a chemical in an organism over time, and biomagnification, when there is an increase in the concentration of a chemical in the food chain as a result of ingestion of other organisms, in eco-systems surrounding landfills.
  • 2007 study, it was estimated that e-waste could increase by 500 percent by 2020.
  • might in turn indirectly contaminate humans in the future.
  • Now, more than ever, the proper treatment of e-waste needs to start taking place, so that not only human suffering is averted now and in the foreseeable future, but so that the long-term degradation of our environment, ecosystem and health is averted as well.
  •  
    This article covers the effects e-waste has on not only the people working with these hazardous materials everyday, but what long term effects it could have on the environment. The article concentrates on the region India, and how the e-waste is currently effecting it. The limitations this kind of work is having on the people associated with this form of disposing everyday. How even children are infected with led and it is now in their bloodstreams. The article goes in deeper with predictions of contamination of animals and plants in near by areas and what could become of them. The article sums up, however, that at the the end of the day it will always come back to us and the whole world could be contaminated by these toxins. That there needs to be a solution soon to this problem or what seems to be just the begging can grow even further, and faster than we could ever want.
takesharolle

Make it Work : The Zen of Event Planning - 0 views

  • There are a lot of misconceptions about the meetings and events industry.  To outsiders, event planning must appear be too much fun to also be hard work
  • The meetings and events industry is responsible for $458 billion of the country’s gross domestic product
  • Even in the digital age, business keep circling back to the importance of face-to-face contact with their prospective customers and clients.
  •  
    This article is about event planning is how its not what people think it is. Many don't realize that this is a $450+ industry and there is no room for mistakes. It is still important to have face to face contact even in digital age. A smile and a promising handshake can seal the deal. This is a blood, sweat, tears industry and there is no part time working its all about the passion and drive. Determination and attention details is very important.
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